Nominations 2025
Click on the award categories below to view people who have been nominated for this year's RailStaff Awards.
Voting for 2025 has now closed - The finalists will be announced after 12pm on Wednesday 15th October! Their full nominations will then be sent to our esteemed panel of judges. The judges will carefully review all Finalist nominations against the judging criteria and will determine the Winner for each category. We wish you the very best of luck during the judging period and look forward to celebrating with you on 27th November 2025! Don't forget to book your tickets!
NOTE: YOU CAN SHARE YOUR INDIVIDUAL NOMINATION LINK BY RIGHT CLICKING ON THE NOMINATION NAME AND COPYING THE URL ADDRESS.
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If you've been nominated or become a finalist and want to know what happens next, click here!
APPRENTICE OF THE YEAR AWARD
This award recognises outstanding apprentices who have made a remarkable impact early in their rail industry careers. Judges will be looking for individuals who have demonstrated exceptional talent, dedication, and commitment to learning.
Example job titles include:
HSEQ Business Partner Apprentice, Apprentice Signalling Designer, Supply Chain Apprentice, Trainee Train Driver, Apprentice Project Manager, Trainee Train Service Manager.
You can see all the past winners here.
Company Name
telent
Please tell us why you have nominated this individual
Arob Ali exemplifies everything the Apprentice of the Year Award stands for. From day one, he has demonstrated exceptional commitment, professionalism, and a genuine passion for learning and contributing to the rail industry.
Arob is consistently punctual and reliable, both in the workplace and at college, where he remains on target with all his academic work. His dedication has not gone unnoticed—he was recently recognised with a "Thanks Award" for being one of the top performers in his team.
Beyond his core responsibilities, Arob is a proactive ambassador for apprenticeships and telecoms engineering. He regularly volunteers at events, speaking to young people about careers in the industry and inspiring the next generation of talent. His willingness to support others extends to his colleagues too—he’s always ready to lend a hand, share knowledge and contribute to a positive team culture.
Arob’s work ethic is second to none. He often stays after hours to ensure tasks are completed to a high standard and takes initiative to improve processes using what he’s learned. His curiosity and thoughtful questions often spark valuable conversations and drive continuous improvement.
On a personal level, Arob has shown remarkable determination in setting and achieving goals. He has made significant strides in improving his wellbeing, having lost over 50kg through sheer discipline and focus. He also recently passed his driving test on the first attempt—another testament to his drive and capability.
Arob is not only a standout apprentice but also a genuinely lovely person. He is a motivator, a role model and a valued member of the team. His blend of technical ability, personal growth and community spirit makes him an outstanding candidate for this award.
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Company Name
South Western Railway
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Ben started as an apprentice working in Bournemouth with the Duty Resource Managers, but has always been willing to take on additional tasks to help his colleagues and our customers.
In late July we received notice that services in the West of England would have to be significantly amended due to soil moisture deficit in the area west of Salisbury and the implementation of speed restrictions. Due to the fact that this was outside of the normal train planning timescales, for the first three weeks of the plan, it was led by the SWR Resources and Control teams.
Ben played a pivotal role in creating and editing diagrams for crew. He worked to manually create the Mon-Fri diagrams for Salisbury and Yeovil crew within three days without the use of software. This involved a lot of hand typing calling patterns, arrival and departure times as well as ensuring head codes as well as stock and actions were correct on all these diagrams. After this he was then given the task of completing Saturday only and Sunday only diagrams within four days. Ben worked tirelessly to get this completed with support from the team along the way. He then reviewed the diagrams following scrutiny from local union reps as well as colleagues at the Salisbury DRM office to ensure that the diagrams were compliant and aligned with base rosters. Over the three week period the diagrams were amended and improved, until a point where the team were able to hand over to the train planning unit.
Ben has gone above and beyond what is expected of an apprentice and rose to the challenge presented, which he tackled with a great attitude and he worked relentlessly to ensure the train service for SWR customers was as reliable as possible in challenging circumstances.
He has shown great aptitude for the role and we are pleased to say has since be successful in his application to become a DRM at Basingstoke to continue his railway career following the conclusion of his apprenticeship.
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Company Name
Transport for Wales
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Ben started as a Infrastructure Project Support Officer Apprentice at Transport for Wales in 2024.
We are nominating Ben due to his ongoing proactive leadership skills that he has developed and built on throughout his role over the last 12 months. Ben is a great member of the team and highly deserves recognition.
Ben has supported the Infrastructure Project Director in supporting the development of the knowledge share programme for the PM community within Infrastructure. He has taken ownership of planning and co ordinating the delivery of the knowledge share sessions, with three sessions successfully held to date, focused on APM competencies and how they apply to TfW.
He has also led in mapping current staff skills and competencies against the APM assessment framework and he has owned the development of our 2025 training plan, which supports the infrastructure team with development areas identified.
In addition to supporting infrastructure wide workstreams, Ben has also been supporting on specific major projects being delivered by Transport for Wales infrastructure teams. One example is a multi million pound Bogie Drop facility and Canton Maintenance depot in Cardiff. During construction Ben has been a key member of the project team, working collaboratively with the Principal Contractor, joining site walkarounds and progress meetings.
On one site visit Ben resolved an issue surrounding fluid and diesel transfer to the Bogie Drop. The locations of pumps would inaccessible to staff members when the Bogie Drop is completed. This required the tanks, pumps and associated pipework to be moved and in all likelihood, would have needed equipment upgrade/replacement. The cost of these works could have exceeded £150k.
Thanks to a fresh set of eyes and Ben’s willingness to challenge the current approach he suggested an alternate route to the existing fuel point that could also support fork lift access. Neither designers, engineers, PM’s, or principal contractors had spotted this option. As such the equipment remained in place and the change to access incurred no cost increase. Ben saved the project a lot of money and a lot of design time.
Ben has also had exposure and supported the Cardiff Central Enhancement Project and Cardiff Cross Rail projects which are major infrastructure projects for Wales and the city. Ben supported the integration of TfW’s Metro Central Programme (circa ~£400M of investment with complex funding and stakeholder environment and multi-agency delivery) at a critical time during a staff shortage. Ben took ownership of managing the security stakeholders and TfW’s security consultant and was able to arrange workshops with 30+ attendees from 9 different organisations, ultimately securing the outcomes required to bring the Programme into full compliance with national security regulations. Without Ben’s support it is unlikely that we would have been able to achieve that for another 6 months which would have caused a direct delay to the projects and possibly to ongoing operations at Wales’ largest station.
Ben has shown an eagerness to work outside of his comfort zone and fully deserves the recognition of this award.
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Company Name
AECOM
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Beth Hardcastle is performing incredibly well in her Apprentice role in the Rail Civils Team. Beth is keen, able and a quick learner. Beth has worked on a number of projects and has done well on all of them, with positive feedback obtained from her supervisors and colleagues. She has been keen to take on different types of work and has benefitted from site visits as well, giving her a good idea of the reality on site. Beth has fantastic potential and no doubt will be one to watch on her development and progression within AECOM.
Beth was a key member of the team working on the Poplars Electrification project, an enabling works package for the Old Oak Common interchange. She worked on packages including the Lineside Boundary Assessment which involved an on-site assessment of the boundary fence and the production of the corresponding assessment report. She also led the site wide signage package, engaging with various stakeholders across the wider project to ensure that signage was adequately covered and provided. During one of her visits to site, she identified a section of guardrail that had broken and raised the issue on Network Rail’s close call system. In a subsequent visit to site a few months later, the guardrail identified had been fixed – an excellent example of the system working effectively to get on site issues identified and resolved.
Beth produced both the Outline and Detailed Designs for the South Rail Systems Alliance project at Ely West Junction. This entailed the design of the Ancillary Civil works, to facilitate renewal of the junction trackwork. The Civil works required the design of a ballast retention wall to accommodate a new signalling Location Case, plus installation of other lineside equipment bases and cable routes. Beth also managed the production of the drawings and produced the submission documents.
Beth joined the SRSA Drainage Interventions scheme in summer 2025 and quickly familiarised herself with Network Rail’s drainage design standards, taking the initiative to conduct much of the research independently and in her own time. She takes thorough notes, asks thought-provoking questions and is dependable whenever she is delegated a task, often returning with several other solutions or queries more experienced staff may not have identified. She has consistently demonstrated strong time management between learning this new aspect of design and her other project commitments, and her maturity and capability often make it easy to forget she is still an apprentice.
Beth has proved herself to be keen to learn about all aspects of the railway. She is confident in her abilities and has produced well written reports and well-presented drawings. Beth has developed the confidence to ask questions whenever she does not understand something and picks up new ideas quickly. Her site visits have helped to show Beth ‘real world’ engineering, which she can then incorporate into her designs. Beth has shown herself to be a very capable Apprentice and is on track to become a highly competent, well rounded civil engineer.
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Company Name
Central Rail Systems Alliance (CRSA)
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Cameron Patel has shown exceptional commitment, professionalism, and initiative as an apprentice at CRSA. Beyond excelling in his own training, Cameron has made a meaningful impact by working closely with students from the University of Wolverhampton. His dedication to mentoring, knowledge-sharing, and collaborative projects has inspired peers, supported the professional development of future engineers, and strengthened CRSA’s relationship with the academic community.
Cameron embodies the qualities of an outstanding apprentice: dedication, initiative, and a genuine passion for supporting others. His contributions go beyond his own learning journey—he has uplifted fellow students, acted as a bridge between academia and industry, and showcased the value of apprenticeships as a platform for growth and innovation. Recognising Cameron through this award would celebrate not only his achievements but also the power of apprenticeships to make a lasting difference.
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Company Name
Readypower Terrawise Limited
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Charlie joined the company in July 2024 and has consistently demonstrated a strong commitment to developing his knowledge and understanding of the construction industry. He has played an integral role in supporting the implementation of new digital systems designed to promote a leaner, more efficient approach across the business. These initiatives are already beginning to deliver tangible improvements across multiple departments.
In addition to his contributions to digital transformation, Charlie has taken on a range of commercial support responsibilities, working closely with senior members of the commercial team and collaborating effectively with colleagues across various disciplines. His proactive attitude and keen eye for detail have enabled him to identify and implement enhancements to existing processes, ensuring the timely and accurate reporting of key information to a diverse group of stakeholders.
Equally important is Charlie’s impact on the wider team. His natural social skills, positive energy, and sense of humour bring a warm and welcoming atmosphere to the office. He consistently contributes to the wellbeing and morale of those around him, making him a valued and respected member of the team, not just professionally, but personally as well.
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Company Name
Network Rail
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I am excited and proud to nominate Chloe Draper for the Apprentice of the Year award. Over the past year, Chloe has demonstrated remarkable growth, exceptional skill, and unwavering dedication to her apprenticeship in project management within the rail industry. Her performance stands out not only for her technical abilities, but also for her leadership, teamwork, and commitment to promoting diversity within the business. She is eager to learn, share her experiences and apply herself with enthusiasm and a smile.
She has demonstrated remarkable dedication, an eagerness to learn, and an unwavering commitment to promoting diversity and health and well-being within our team and our colleagues within the supply chain. Her outstanding contributions not only elevate her own performance but also foster an inclusive environment that encourages everyone to thrive.
She has shown an exceptional willingness to absorb knowledge and skills relevant to the rail industry. She actively engages in training sessions and workshops, eagerly asking questions to deepen her understanding of technical concepts and Network Rail's processes. This proactive approach to learning has positioned her as a promising future leader in the industry, where adaptability and continuous improvement are vital. This year her performance was recognised by achieving an Exceeded rating, putting Chloe in the top 20% performers within Network Rail nationally.
Her passion is infectious, often inspiring her peers to take greater interest in their roles. Whether it is during team discussions or collaborative projects, she consistently brings a positive attitude that enhances group dynamics and boosts morale. Her ability to motivate others is complemented by her excellent listening skills; she not only hears the ideas and concerns of her colleagues but actively engages with them to find effective solutions. This thoughtful approach ensures that everyone's voice is valued, fostering a culture of mutual respect and collaboration. This has been particularly evident on the LAIP 2 project at Bradford Forster Square Rail Station where we are designing and constructing new rail infrastructure and Platform 0 to accommodate LNER train services direct between London to Bradford.
Chloe has an exceptional grasp of asset management and the project life cycle, skills that are crucial in ensuring the successful delivery of design deliverables. Her keen analytical mind allows her to assess project requirements meticulously and her methodical approach ensures that tasks are completed efficiently. She has been actively involved in several projects, contributing to various phases, from initial concept development to final execution and post-implementation evaluation. This has been evident on the re opening of the Northumberland line project which now sees new train services linking communities in the Northeast of England, the first time since the 1950's. I wholeheartedly support her nomination and look forward to seeing her continue to thrive and inspire others in her career and for me to be involved in her development to achieve her goals.
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Company Name
South Western Railway
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Chris has been an exceptional engineering apprentice whose dedication, work ethic, and enthusiasm have made a lasting impression on everyone around him. From day one, he has approached every challenge with professionalism and a genuine passion for the rail industry, consistently going above and beyond expectations.
At the end of his first year, Chris was recognised with three separate awards from his engineering college, a remarkable achievement that reflects both his academic excellence and his commitment to personal growth. These accolades are a testament to his technical ability, his drive to succeed, and his willingness to push himself to learn and improve.
In the workplace at Bournemouth Traincare Depot, Chris has become a shining example of what an apprentice should be. He is hardworking, reliable, and always eager to contribute. Whether he's working on complex engineering tasks or supporting his team, Chris brings a positive attitude and a collaborative spirit that lifts those around him. His peers speak highly of him - not just for his skills, but for his kindness, humility, and willingness to help others. The Depot Manager has said "on depot he is diligent and conducts himself with a demeanour that is both inquisitive and relaxed. He searches out answers to problems and looks at all possible outcomes before making a decision."
Chris is not only popular among his colleagues, but he also leads by example. He embodies the values of safety, integrity, and continuous improvement that are so vital to the rail industry. His journey so far has been nothing short of inspiring, and he represents the very best of the next generation of rail professionals.
For these reasons, I am proud to nominate Chris for Apprentice of the Year. He has earned the respect of his peers, the admiration of his mentors, and the recognition of his college and he continues to shine as a future leader in engineering.
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Company Name
Thameslink Rail
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This New Young Lad, Daniel has joined the company and been posted at Elstree & Borehamwood Station which is a notoriously hard ststion to work in for our gateline staff as they take alot of abuse just for doing there job there paid to do, this young lad always goes the extra mile and really puts the effort in and goes above and beyond in customer service and in Revenue Protection which no RCO for a very long time has managed the clear up rate this young man has and he deserves to be recognised for all his hard work and efforts thst he puts into the job as its been seen and witnessed many times now by myself and my fellow colleagues and I feel he deserves full recognition for all his hard work and effort thst he puts into the job on a daily basis he's a real credit to the station and Revenue Protection and eventually he will become a first Class Ticket Inspector I'd be proud of to go out on trains along side as I know he'd have my back and he put hundred percent into the roll as he does now as a Revenue Control Officer he's a real credit to the team, we need more young people like him in the job.
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Company Name
AtkinsRéalis
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Ed is a dedicated, professional and competent "Degree Apprentice" within the Rail Systems Group (specifically, the Rail Telecoms Design Practice). Joining AtkinsRéalis in 2019 he completed a Level 4 Apprenticeship in Command Control and Communication at the National College of Advanced Transport and Infrastructure and is now in the final stages (after three years of part time study) of completing a degree from Sheffield Hallam University. He is also in the last stages of completing his application for an IRSE Telecoms Designer's License.
Consistently high performing in his annual reviews, and highlighted for his excellent work by other team members Ed makes a significant contribution to our business. Recently he has worked on many flagship projects including Feltham & Wokingham Re-Signalling, East West Rail Phase 2 and North Downs Line Signalling Renewals, Sizewell C Rail Systems and more recently Havant Re-Lock & Re-Control. Ed has worked both in the capacity of a "Operational Telecoms Designer" and a "Signalling Network Engineer" across these projects.
Ed has been involved in innovation projects related to the AtkinsRéalis Signalling Offer, the "Advanced Signalling Method (ASM)". He has identified and implemented improvements to the ASM Signalling Network subsystems including reducing soak test reviews by 75% and testing high availability network solutions to improve the reliability of our overall system.
Recent work on the Havant project has involved producing overall architectures for overseas design teams to produce detailed designs and acting as an interface to ensure these designs are produced in accordance with the requirements he has set. Ed is very adaptable to the requirements of projects including significant travel for site surveys, network implementation / testing and supporting commisisonings. He also acts as a STEM Ambassador and has given talks at local schools and acts as a “buddy” for new starters.
This is a testament to the knowledge and experience he has obtained in a relatively short space of time.
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Company Name
Network Rail
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Ellis Mills is a 20-year-old second-year apprentice on the Transpennine Route Upgrade (TRU). He joined my Sponsorship team for his second placement as part of his Project Management Apprenticeship. Despite having no prior experience in the Sponsorship function, Ellis quickly demonstrated a strong willingness to learn and aptitude for the role. Within two months, he was confidently leading workstreams and contributing meaningfully towards project delivery.
One of Ellis’s key contributions was supporting the successful delivery of a platform extension at Wakefield Kirkgate. He refined his interpersonal and stakeholder management skills by leading the Diversity Impact Assessments and worked closely with Train Operating Companies, acting as the liaison between train operations and construction. As a stretch target I tasked him with leading the consultation process for Network Change and Station Change, ensuring alignment between Train Operator requirements and infrastructure delivery. He successfully achieved both goals with minimal support.
Ellis played a pivotal role in achieving our May 2025 TRU milestone: increasing usage of the Calder Valley diversionary route, which supports Leeds–Manchester traffic during TRU possessions. He took ownership of a £3 million level crossing upgrade project across eight sites, coordinating with Network Rail level crossing managers, local councils, residents, and delivery teams. His ability to balance competing priorities ensured the delivery of appropriate upgrades that mitigated increased risk from additional passenger services.
Demonstrating strong customer focus, Ellis organised public consultation events, informed residents about project details and temporary closures, and collaborated with the communications team to deliver an integrated plan for level crossing upgrades and new systems. His approach was thoughtful and inclusive, ensuring that community concerns were heard and addressed while maintaining the delivery schedule.
Academically, Ellis has excelled, successfully achieving the APM Project Management Qualification and receiving excellent results in his university studies through York St Johns. He is also an active member of TRU’s young careers professional team, helping to organise the careers conference and several volunteering events. His commitment to personal and peer development has earned him two TRU recognition awards this year, as well as invitations to the TRU Senior Leadership Conference and a breakfast with the Managing Director — a testament to the impression he’s made across the programme.
In his previous placement with the Programme Integration team, Ellis again received glowing praise. His Programme Manager described him as a superb ally to the entire function — proactive, responsive, and adaptable to changing demands.
Ellis continues to impress with his professionalism, initiative, and collaborative spirit. He consistently seeks feedback, takes ownership of his development, and contributes positively to team culture. His ability to build relationships, manage complexity, and deliver results makes him a standout apprentice and a promising future leader in project management. He is a credit to the TRU programme and a valued member of the wider Network Rail community.
On a personal note, his commitment and aptitude for learning greatly improved our teams’ outputs and he was sorely missed when moving to his next placement.
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Company Name
South Western Railway
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Ethan is an enthusiastic, approachable, and proactive member of the Southampton Central Station team. He is polite and friendly, always greeting colleagues and customers with a warm smile. His positive attitude and genuine kindness make him well liked by both his peers and the travelling public. He consistently goes above and beyond his duties - no task is ever too big or too small. Ethan actively seeks out opportunities to help, often appearing to be in four places at once, such is his energy and commitment. His initiative and drive are truly exceptional.
Ethan’s depth of knowledge and eagerness to learn new roles is remarkable. His adaptability and quick grasp of railway operations give the impression he’s been in the industry for years. He approaches every challenge with confidence and professionalism, setting a high standard for apprentices across the network.
One of Ethan’s standout contributions is his manual announcements via the station PA system. In my 25 years of service, I can confidently say they are the best I’ve heard - clear, informative, and delivered with precision. His ability to communicate effectively enhances the customer experience and reflects his pride in the role.
Ethan is, without question, the finest apprentice Southampton Central has had. He is a credit to himself, to the station, and to South Western Railway. His dedication, maturity, and natural leadership qualities make him an asset to any team.
It is a genuine pleasure to work alongside Ethan, and I sincerely hope to welcome him onto my team permanently in the near future. He has a bright future ahead and is more than deserving of this award recognition.
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Company Name
Rail Delivery Group
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"Fadhil joined RDG on an IT Apprenticeship in April 2024 - expectations of apprentices are generally set to a low bar but in this instance Fadhil has smashed any expectations required by us at the Rail Delivery Group. As part of the IT team we expect the team to deliver as best a customer service as possible but Fadhil goes above and beyond at every opportunity and leaves RDG staff walking away from our IT desk with a smile on their faces. His approach to IT support is very personable and displays a relentless approach to resolving issues. Not only does Fadhil excel in his role, he's an individual looking to advance himself technically by getting involved in project work being delivered by the wider team. Fadhil has received over 30 individual pieces of feedback expressing how fantastic his support with themes about how efficient, friendly, patient he has been with the end users. Fadhil has taken on extra responsibilities and covers reception during periods of sickness/leave and this could be extremely uncomfortable but he embraces it and is the secondary go to person for office based issues. He recently did a presentation during our culture week at RDG, he spent 45 minutes teaching participants how to speak Kiswahili which got fantastic feedback from those who attended. Overall, as apprentices go I don't think I have come across someone so desperate to succeed but by doing it in his own enjoyable way. Fadhil is going to have an exceptional career and is a huge asset within the Rail Industry. Fadhil is a great funny character and massively loved across our team, I think collectively as a team and organisation we would love for him to receive recognition for his fabulous work over the last 14 months."
"I’m thrilled to nominate my colleague Fadhil for the Apprentice of the Year award. Since joining Rail Delivery Group as an IT apprentice in April 2024, Fadhil has consistently gone above and beyond, redefining what it means to be an apprentice. His dedication, enthusiasm, and natural talent have made a lasting impression on everyone he works with. From the outset, Fadhil brought a fresh energy to the team. He approaches every support request with genuine care and determination, always making sure the person on the other end feels heard and supported. His customer service is outstanding, he’s received over 30 pieces of positive feedback from colleagues praising his patience, friendliness, and efficiency. It’s clear that people walk away from interactions with Fadhil feeling better, not just because their issue is resolved, but because of how he treats them. What’s especially impressive is how proactive Fadhil is. He doesn’t just stick to his job description, he actively seeks out opportunities to learn and contribute. Whether it’s getting involved in wider IT projects or stepping in to cover reception during absences, he does it all with confidence and a smile. He’s become a reliable point of contact for office-related issues and handles everything with professionalism "
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Company Name
South Western Railway
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From the start of Harvey's apprenticeship he has demonstrated his passion and drive for the railway. His commitment and eagerness to learn has set him apart and has exceeded the industry expectations. He has taken some of the most complicated problems in the performance area and developed his skills to make tangible improvements to the performance of our railway. He has the most outstanding inter-personal skills, rare to find of an individual of his age and supports his colleagues and frontline teams in delivering complex problems in a simple and personable way. He has lead the subthreshold delay workstream, which as an industry is one of the most complicated areas of performance, and on his own initiative delivered improvements to this for the benefit of our customers, which is far beyond the scope of an apprentice role. He has identified improvements and worked across SWR, NR and other TOCs/FOCs to bring them together to make sustainable benefits for the rail industry. Contributions such as these show creativity and maturity and his unwavering commitment makes him a future leader of our railway.
An example of this is looking at trains which regularly lose time in sections of our network. Harvey bought together Drivers, Guards, Station staff, Train Planning, Signallers and Control colleagues to understand the problem and put in place regulation changes, sectional running time revisions, dwell time changes and operational excellence, without increasing customer journey times leading to a increase in right time starts and minimising delays on services.
Alongside his work achievements, Harvey is committed to his development by consistently exceeding the expectations in his training programme. His progression has gone from strength to strength and his curiosity to learn more reflects in dedication to building a career in the railway.
Most importantly is Harvey's ability to work collaboratively across SWR, NR and TOCs/FOCs driving the future of an integrated railway. He is valued by senior leaders and colleagues at all levels for his positivity and technical ability. He has started a scheme within his apprenticeship cohort to get other apprentices to come and see what the performance team do for the day with guest speakers and activities. He organised this all himself and has then gone on to help other apprentices do a similar activity in their areas. He is a role model for the other apprentices and is supporting the next generation of apprentices coming through.
Harvey is truly inspirational, and represents the best of the apprentices in our industry. He is supportive of his colleagues and represents what hard work, curiosity and dedication can bring to our industry and is the most deserving candidate I have ever had the honour to work with for the apprentice of the year award.
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Company Name
Alstom
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I am pleased to nominate Jack Rhodes for the Apprentice of the Year award, recognizing his outstanding contributions and exemplary performance since joining ALSTOM in September 2022. Jack has consistently demonstrated exceptional dedication, leadership, and an innovative spirit throughout his apprenticeship journey.
Key Achievements:
1. Comprehensive Production Experience: Jack began his career at ALSTOM on the Roof stage in production, where he rapidly gained valuable experience by rotating through all stages of the production line. His involvement in the West Midlands build exemplifies his versatility and readiness to engage in complex projects.
2. Quality Assurance Initiatives: In his current placement within the Quality department, Jack took charge of a critical project focused on investigating the Closed Feedback Loop for the West Midlands project. He not only identified the issues but also effectively delegated tasks across various functions, showcasing his strong problem-solving skills and ability to collaborate across departments.
3. Leadership and Team Management: Demonstrating his leadership capabilities, Jack currently manages a team in Bangalore, guiding them in delivering quality outputs for the Cairo customer. His success in coordinating multinational teams highlights his exceptional communication and organizational skills.
4. Active Involvement in Apprentice Community: As the chair of the Level 3 Apprentice Forum, Jack has fostered a supportive environment for his peers, ensuring their voices and concerns are heard. His addition to the High-Speed Rail Group Apprentice Network further illustrates his commitment to professional development and networking.
5. Recognition and Qualifications: His nomination for Apprentice of the Year in 2023 reflects the respect he has garnered from colleagues and supervisors alike. Being highly commended in the Alstom Apprentice of the Year 2024 further underscores his ongoing achievements. Moreover, attaining the Level 3 problem-solving qualification and successfully managing an 8D project during his time on the West Midlands project demonstrate his strong analytical abilities and proactive approach.
6. Outreach and Representation: Jack had the honour of introducing the 2024 cohort of apprentices, sharing his experiences and inspiring future talent in our organization. His recent participation as a panel speaker at the Rail Reception during the Labour Party Conference, alongside prominent figures such as the deputy transport minister, showcases his ability to represent ALSTOM positively in high-stakes environments.
In conclusion, Jack exemplifies the qualities of an outstanding apprentice through his achievements, leadership, and active participation in various initiatives within ALSTOM. I strongly believe that he deserves the title of Apprentice of the Year, and I wholeheartedly recommend his nomination.
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Company Name
TRU West Alliance
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Jake Whittle has quickly established himself as an outstanding apprentice. His innovative mindset, technical expertise, and commitment to both learning and continuous improvement have already delivered tangible improvements to both safety and efficiency, setting him apart as an outstanding candidate for the Apprentice of the Year Award.
Recognizing the risks associated with traditional surveying methods, Jake proactively championed the adoption of drones to capture accurate data remotely. This approach has transformed the way projects are delivered: reducing the need for work at height, eliminating unnecessary exposure to hazardous environments, and providing teams with faster, more precise information. By leading this shift, Jake has not only improved project accuracy and streamlined workflows but also set a new benchmark for safety innovation in rail engineering.
Jake’s impact extends well beyond his technical achievements. He is deeply committed to continuous professional development, seeking out training, certifications, and industry knowledge that keep him at the forefront of emerging technologies. This approach to learning ensures that he not only develops his own career but also brings the latest thinking and tools into our workplace.
Equally impressive is Jake’s ability to inspire those around him. He is a natural collaborator who readily shares his expertise, mentors colleagues, and encourages his peers to explore modern solutions. Despite his young age, his leadership qualities shine through in the way he promotes a culture of innovation and knowledge-sharing, helping to shape a forward-looking and resilient workforce.
In every sense, Jake embodies the qualities this award seeks to recognise: talent, dedication, innovation, and influence. His work demonstrates how apprentices can drive meaningful change and deliver real value to the rail industry. For his vision, his impact, and his unwavering commitment to excellence, Jake Whittle is a truly deserving winner of the RailStaff Apprentice of the Year Award.
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Company Name
AtkinsRealis
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During James’ apprenticeship at AtkinsRéalis, he has demonstrated a pro-active attitude towards continuous development and excellence in his work and character.
At work James has applied himself and taken on greater responsibility and complex challenges as time has progressed.
He is currently responsible for producing two signalling scheme plans for the Havant relock and recontrol project, which has included producing supporting calculations, conducting site surveys, and completing risk assessments.
For the same project, James was involved in siting 275 axle-counters and assessing their suitability for their intended locations and designed positions he had calculated as part of his development work. Traditionally, this process took around 6 hours per axle-counter, costing approximately £83,000 in total. James played a key role in developing axle counter siting forms using eviFile, a cloud-based digital tool. This innovation, which incorporated bulk uploads and PowerBI for reporting, improved efficiency and quality, reducing the time required to 2.75 hours per axle-counter and saving the project around £51,000.
To share these improvements, James hosted a lunch and learn session for the AtkinsRéalis signalling team, presenting the work, lessons learnt, and the benefits of the new approach.
As part of the risk assessment process which is key to railway and signalling design, James has contributed greatly. James has received 4000 #WOW points for his efforts with Havant relock and recontrol level crossing risk workshop as well as facilitating a trap point risk assessment for Manchester Piccadilly S&C renewals project also receiving 1000 #WOW points. Both workshops provided positive feedback for James’ efforts with identifying and addressing risk appropriately to a successful outcome. James has also produced 4 signalling risk assessment templates that have been issued and used by the AtkinsRéalis signalling business to introduce compliance to standards, efficiencies and best practices.
He has successfully led multiple site surveys and used his experience to train graduates and secondees from India in on-site correlation. To share best practice, James produced a signalling correlation technical instruction, standardising the survey process across all offices for both on-site and desktop drone or topographical surveys.
As a STEM ambassador and volunteering lead for the York and Leeds offices, James has actively contributed to volunteering and social value initiatives. Drawing on his experience as an apprentice, he has delivered engaging presentations at local schools and sixth forms, offering guidance on apprenticeships and application tips.
James has also helped coordinate volunteering activities in line with AtkinsRéalis policy, focusing on schools in deprived areas to raise awareness of careers in rail and engineering and improve employment prospects.
During his apprenticeship at Sheffield Hallam University, where he is studying Electrical and Electronic Engineering, James has consistently maintained a first-class grade (72%). James is currently undertaking his dissertation on improving the efficiency of level crossing barrier machines.
Upon completion of his apprenticeship he is aiming to achieve incorporated engineer status from the Institute of Engineering and Technology as well as progress to a signalling principles designer with the institute of railway signal engineers.
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AW Rail Services Limited
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Since joining AW Rail in January 2025 as an Apprentice Quantity Surveyor, Jerzy has already made a significant impact on our daily operations, both through his professional contributions and his attitude towards learning. His journey with us began even earlier, when he first engaged with AW Rail on work experience. From the outset, Jerzy demonstrated enthusiasm, curiosity, and a clear commitment to developing his skills, which ultimately led him to secure his apprenticeship with us . That early engagement set the tone for the qualities he continues to display today: dedication, adaptability, and a strong work ethic.
In his short time with us, Jerzy has taken every opportunity to immerse himself in the full life cycle of projects. He has shadowed different members of the team to gain a rounded perspective of the Quantity Surveyor role, from early scoping and pricing through to delivery and completion. His ability to observe, absorb, and then apply his learning has been noticeable, and it has already benefitted the team by allowing us to entrust him with real responsibilities. For example, Jerzy has been involved in pricing jobs independently, which was a significant step forward in building his technical confidence.
Jerzy’s involvement has spanned across a wide range of projects, from labour supply and civil works to more rail-specific undertakings. He has visited sites to scope works giving him valuable exposure to practical project delivery. This hands-on experience has been particularly important in linking his academic studies to real-world application, and he has shown great initiative in bridging that gap. His ability to ask the right questions and engage constructively with colleagues has helped the team ensure that nothing is overlooked.
Of course, no apprenticeship is without its challenges, and Jerzy has faced these with resilience and maturity. Adjusting to technical jargon in a professional environment where most colleagues are more experienced could have been daunting, yet Jerzy approached it with patience and persistence. By continually listening, engaging, and practicing, he now uses that language confidently and effectively. Balancing the competing demands of pricing responsibilities and college coursework has also tested his time management, but his organisation and determination have enabled him to stay on track. His academic results reflect this, with four pieces of coursework submitted so far—two achieving distinction and two at merit level. This consistency demonstrates his ability not just to meet expectations but to excel.
Jerzy’s presence has brought clear benefits to the rail team beyond the tasks he completes. His eagerness to contribute has created a positive ripple effect, reminding us all of the value of fresh perspectives and new energy. His attitude has made him approachable and dependable, and his sense of humour has added to the positive atmosphere in the workplace.
Jerzy’s commitment to learning and development gives us confidence that he will continue to grow into a highly skilled Quantity Surveyor. Jerzy has proven himself to be an asset to both the team and the wider organisation.
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K2C Rail Limted
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Attitude and Aptitude
Apprentice of the Year Award Entry – Kai Hesketh, Permanent Way Engineer, K2C Rail
At just 21 years old, Kai Hesketh has already demonstrated a resilience, commitment, and professionalism that far exceed his years. His journey into rail has not been straightforward, but it is precisely this determination that makes him a true contender for Apprentice of the Year.
Kai first began his career studying for a Level 3 BTEC in Engineering, but partway through his apprenticeship, his role was made redundant. Undeterred, he secured employment with Rhomberg Sersa, where he not only completed his BTEC but also successfully enrolled onto the Permanent Way Institution’s (PWI) Level 6 Diploma, a degree-equivalent qualification. Only a few months into his studies, Kai faced redundancy again through no fault of his own.
At this point, Tony & I had just established K2C Rail, a new SME consultancy. Having worked with Kai briefly, I was absolutely certain that our industry needed people like him, those with both attitude and aptitude. Despite the financial challenge of employing staff so early in our journey, bringing Kai on board has proven to be the single best decision we have made since setting up K2C Rail.
Since joining us, Kai has gone from strength to strength. He not only completed his PWI Level 6 Diploma, but passed with distinction and glowing praise from his tutors. Bob Hazel, PWI lecturer, commented:
“Having met Kai whilst I was lecturing on the PWI Track Diploma course, I am sure he will be a great asset to K2C Rail.”
Kai has already set his sights on the next milestone, working towards his Chartership, under the mentorship of Niall Fagan, our Engineering Director and former Head of Engineering at Network Rail and Hea dof Track at HS2.
For someone who has only just turned 21, this is a remarkable journey. Despite setbacks, Kai has shown impeccable resilience and professionalism, never once letting circumstances deter him. His attitude is exemplary, his aptitude undeniable, and both colleagues and clients have taken notice. Increasingly, clients specifically request: “Can you ensure Kai is leading this job?”, a rare endorsement for someone so early in their career.
The rail industry has faced enormous challenges in recent years, with reduced project volumes and financial constraints. Yet, Kai has not only thrived in this environment, he has also become integral to the growth of our business, playing a key role in ensuring repeat work and maintaining high utilisation levels. For a small consultancy in a quiet market, that is no small achievement.
Kai embodies the future of the rail industry: skilled, determined, professional, and passionate. His journey demonstrates that, with the right attitude and aptitude, even the toughest setbacks can be turned into opportunities. We are immensely proud to put forward Kai Hesketh for Apprentice of the Year.
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Transport for Wales
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I am proud to nominate Katie Garvin for Apprentice of the Year at the Rail Staff Awards. Katie has shown outstanding commitment in everything she does and has become a key member of both the Early Talent and wider HR teams.
Katie’s journey has been especially inspiring. She began her apprenticeship with little confidence and faced an uncertain start when her manager left the business, leaving her without clear direction. Despite this challenge, she showed remarkable resilience, quickly finding her feet and taking ownership of her development. Her personal growth has been tremendous, and she has flourished into a highly capable, confident, and dependable team member.
Katie’s achievements are already being recognised outside of Transport for Wales, having been named a finalist at the Women in Rail Awards. She is now leading key initiatives such as the design and delivery of tailored outreach activities for our valued school partnerships and the Talent Foundry programmes, helping to inspire and support future generations into careers in rail.
What truly sets Katie apart is her kind and caring nature. She always puts the individuals on our schemes at the heart of everything we do, ensuring their experience is the best it can be. Her passion, professionalism, and drive make her an invaluable part of the team and a truly deserving candidate for this award.
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LNER
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I’d like to nominate Keelie Hall for the Apprentice of the Year, recognising her exceptional passion, drive, and commitment to safety and performance in the rail industry. Following in her dad’s footsteps a driver on the East Coast Main Line for 40 years, Keelie joined LNER with a personal determination to make a meaningful difference. Growing up, she saw both the good days and the more difficult moments that came with his role, particularly around fatalities on the railway. These experiences inspired her to get involved, contribute meaningfully to railway operations, and play an active role in improving how the industry supports colleagues, families, and communities during such events. As an apprentice at LNER, Keelie hasn’t just met expectations, she’s exceeded them. She’s helped shape how safety and performance are understood across the organisation, and taken on responsibility well beyond her role level. One of her standout achievements was tackling a long-standing industry challenge: the lack of a clear, shared definition of performance. Keelie took this head-on, gathering feedback from frontline colleagues, managers, and senior leaders, including our executive team, to co-create a definition that now guides how we explain and embed performance at LNER: "Performance is how we deliver on our promise: to get customers to their destination safely, reliably, and on time. Strong performance builds trust, pride, and loyalty for our customers, our people, and the railway itself. When we perform well, we attract passengers, support communities, and strengthen the railway’s future. It shows we take ownership, deliver on our word, and learn from every challenge. Good performance isn’t just about meeting targets, it’s about making every train, every journey, and every day better. In short: performance is how we show up, build trust, and move the railway forward." She didn’t stop at words, Keelie took the next step and has developed training materials on performance, which are in the process of being embedded into the onboarding process for new recruits across LNER. Her work is helping colleagues understand their role in delivering a safe and punctual railway-and most importantly, why it matters. She’s also forged strong working relationships across LNER and with Network Rail, particularly in the Route Crime space - an area that links directly to reducing risk and impact around trespass and fatalities. Her values were also brought to life through community engagement, including her involvement in Leeds Station Safety Week. Keelie supported the delivery of simulator sessions as part of a wider event that reached almost 1,000 children with important messages about railway safety - an incredible achievement that shows her commitment to supporting the wider community and preventing harm before it happens. Alongside all of this, she’s been a powerful advocate for apprentices, speaking up for their contributions and encouraging others to step forward. Keelie’s confidence, curiosity, and emotional intelligence set her apart - not just as a future leader, but as someone already making a meaningful impact. Keelie's dedication, initiative, and the maturity she’s demonstrated throughout her apprenticeship make her an outstanding contender.
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South Western Railway
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I have nominated Matt because since he started in his role as a Leadership Talent Apprentice in SWR and joining the Guards function in Bournemouth Matt has absolutely excelled in the role. As an 18 year old apprentice, coming into the railway alone is a daunting experience, particularly when dealing with train crew, many of whom have been established in their positions for a long time, some can be difficult characters and have a lot of experience and do tend to struggle being managed by younger less experienced managers. Matt came in to learn the Guards Manager role with a potential to train as one in the future. However, he took the opportunity as an apprentice to not only shadow the role & the managers that were already stablished in the position but he decided that he was going to completely train as a fully qualified guards manager. This meant he needed to not only train as a guard, but complete every single management training course, including disciplinary and grievances, accident and Investigations and attendance management processes. Dealing with a very unionised environment Matt was not at all phased by any of this and not only completed all of the training that an established guards manager would do but also jumped at the chance of dealing with some very difficult and challenging situations. He supports the guards manager crew in Bournemouth and bar the job title and salary is now acting as a GM. One of his first operational incidents was to support and deal with a fatality on the Bournemouth mainline and not only did Matt act in an exemplary manner but he supported the other members of traincrew on board and completed chain of care on those involved. Matt has taken up on call duties, completes operational investigations, has had some very challenging conversations with difficult colleagues and jumps at the chance to be very hands on. He also completed his A1 assessor course and is now assessing guards within the Bournemouth depot, a task that can take up to 12 months for some assessors. As his depot manager I found Matt to be a breath of fresh air, rising to any challenge and jumping in feet first to every task. Generally apprentices shadow & learn the role but not Matt. He is now completely trained as a guards manager and although he is still in his apprentice period, earning just an apprentice salary, which is half of a guards managers, this doesn't phase him and he always gives 100% and does everything to the best of his ability. Matt is exceptional. He does it all with an extremely positive attitude, nothing phases him. His apprentice work and submissions have always been highly commended and he is a role model to all future apprentices. I have no doubt as soon as Matts apprenticeship is complete he will excel in a Guards manager role, at the ripe old age of 19... a task that takes some many years!
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AtkinsRéalis
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Mia Sandham is an exemplary apprentice whose contributions to the rail industry have made a significant impact. Since joining AtkinsRéalis as a Signalling Degree Apprentice in September 2023, Mia has consistently demonstrated exceptional talent, dedication, and a genuine commitment to learning and professional growth.
Mia’s academic achievements are outstanding. She has attained Distinctions in all modules of her Pearson BTEC Level 4 Higher National Certificate in Electrical and Electronic Engineering at Solihull College and University Centre. Her studies have equipped her with advanced technical knowledge, which she has seamlessly translated into practical skills on the job.
Mia has played a pivotal role in developing digital tools for railway trackside asset assessments. She not only contributed to the design and improvement of the Evifile digital tool but also authored the user guide, ensuring her colleagues could adopt the technology effectively. Her hands-on involvement in site surveys for re-signalling projects, particularly in the Dover area, has deepened her understanding of asset condition assessment and further enhanced her technical and analytical abilities.
Mia’s contributions extend well beyond technical excellence. She is recognised for her proactive approach, volunteering for challenging tasks and consistently seeking opportunities to expand her knowledge. Her diligence, professionalism, and willingness to question and learn from more experienced team members have earned her widespread respect. Feedback from colleagues highlights her high standards, attention to detail, and ability to deliver quality work under tight deadlines. Notably, she was commended for her role in the successful completion of feasibility studies for level crossings and for efficiently updating complex design.
Mia’s behaviours and soft skills are frequently recognised by her peers and managers. She has received multiple #WOW awards at AtkinsRéalis, including for stepping in at short notice to take on the Assistant Engineering Manager role on a major project, where her initiative, attention to detail, and reliability were instrumental in meeting critical deadlines. Mia is known for her collaborative spirit, supporting new apprentices as a buddy, and fostering a positive, inclusive environment. She is also the Networking and Social Apprenticeship Lead within the Early Careers team and serves as Class Student Representative at Solihull College, advocating for her peers and helping to build a supportive learning community.
Externally, Mia has represented AtkinsRéalis at careers fairs, acting as a STEM ambassador and inspiring future apprentices. Her communication skills and professionalism have been praised by both internal and external stakeholders, particularly for her ability to engage with a diverse audience and provide accurate, helpful information.
Looking ahead, Mia is focused on further technical training, pursuing professional qualifications, and aspires to take on people management responsibilities in the future. Her ambition, combined with her proven track record, marks her as a future leader in the rail industry.
In summary, Mia Sandham exemplifies the qualities of an outstanding apprentice: technical excellence, initiative, leadership, and a passion for learning. Her remarkable impact so early in her career, combined with her recognised behaviours and soft skills, makes her a truly deserving candidate for the Apprentice of the Year award.
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TRU West Alliance
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Since joining the Transpennine Route Upgrade (TRU) in Autumn 2023 as a Year 1 Apprentice, Morgan has made an immediate and lasting impression. From his very first day on site, colleagues have recognized his drive to learn, his proactive attitude, and his ability to build trust and respect through excellent communication.
Morgan consistently demonstrates a rare balance of academic commitment and practical excellence. Alongside diligently completing his college coursework and building an impressive Knowledge, Skills, and Behaviors (KSB) portfolio, he actively seeks opportunities to broaden his knowledge of civil engineering. He is never afraid to ask questions, suggest improvements, or put forward solutions, qualities that show both initiative and maturity.
His technical ability is equally impressive. Morgan has developed the skills to accurately transfer data from Approved for Construction (AFC) packs to the site, contributing directly to work package plans and task briefings. Such is the confidence in his accuracy and diligence that he has been entrusted with tracking all earthworks movements within his section; a responsibility he has carried out flawlessly. His work is always of the highest standard, delivered on time and without error.
Morgan is also deeply engaged in shaping the wider future of the industry. As an active member of Future BAM, he has organised visits to TRU sites to showcase best practice and support the development of other apprentices and students. He takes pride in mentoring peers, sharing knowledge, and ensuring others benefit from his experience.
His leadership qualities extend naturally into safety and sustainability. Morgan has undertaken the role of Site Safety Engineer, carrying out inspections, asking perceptive questions, and even chairing the site safety committee. His ability to identify risks, raise close calls, and propose improvements has already made a real impact on safe working practices. He has also delivered site-specific inductions to new starters with professionalism and confidence, ensuring everyone is fully briefed and engaged.
Morgan has shown strong commitment to the environment. As Site Environmental Engineer, he has led regular tours to identify improvements, while contributing to Inspection Test Plans to ensure work is delivered ‘right first time.’
Morgan’s journey so far is a model of what an apprentice should aspire to be: hardworking, innovative, collaborative, and deeply committed to safety and sustainability. In every respect, he is not just a promising apprentice but a future leader of the rail industry, and a highly deserving nominee for the Rail Staff Apprentice of the Year Award
I’ve been impressed by Morgan’s appetite to learn. When given a task to complete, he is diligent in his work, asks searching questions to understand what & why it’s important, and looks for ways to improve. He brings an enthusiasm to his role; he is reliable & respected by his colleagues, who know he can be relied upon when asked to complete an activity. Alongside his contribution on-site, he also takes his studies seriously and I have been impressed by the quality & content of his coursework
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AECOM
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It is with great pride that I nominate Nathan Pattinson for the Rail Staff Awards 2025, Apprentice of the Year. Nathan has demonstrated outstanding technical ability, professionalism, and dedication since joining AECOM as an apprentice in 2019. Over the past six years, he has grown into a well-rounded engineer with expertise spanning OLE, SCADA, ETE, points heating, lighting, and LV systems. Alongside completing his Level 3 apprenticeship, he is now pursuing a degree in Electro-mechanical Engineering, showcasing his commitment to continuous learning and professional growth. His registration as an EngTech and active membership in both the IET and PWI further reflect his dedication to the rail industry and to advancing his professional standing.
Nathan’s project portfolio highlights the breadth of his skills and his ability to deliver across diverse and technically demanding schemes. He has contributed to numerous third-rail electrification projects for the Southern Region, including option selection, outline design, and detailed design at GRIP 1–5 stages. His work on depots such as Farnham, Fratton, and Basingstoke has required innovative solutions across electrification, LV power, and lighting, often involving close coordination with manufacturers and contractors to implement safe, practical, and staged solutions. His involvement in the Thameslink Resilience programme and Cardiff West points heating renewals further demonstrates his adaptability, technical depth, and ability to deliver solutions that improve system resilience, safety, and performance. Nathan has also applied his previous learning to the development of static modelling of catenary systems, demonstrating a willingness to push beyond his core discipline and contribute to wider innovation in the business.
What truly sets Nathan apart is not only his technical capability but also his resilience, leadership, and collaborative spirit. He has shown maturity well beyond his years by taking responsibility for complex packages, carrying out detailed site surveys, and producing designs that make a tangible difference to rail operations. Beyond his project work, Nathan has played an active role in shaping AECOM’s culture and supporting his colleagues. As a former Chairman of AECOM’s UK&I Shadow Board, he has been instrumental in championing employee engagement and supporting new recruits as they integrate into the business. His involvement in numerous company activities outside of work hours, including community support days, combined with his approachable nature, has made him a popular and respected figure across the organisation, valued by employees of all ages and levels.
Nathan’s achievements as an apprentice demonstrate that he is not only a capable engineer but also an emerging leader in rail engineering—adaptable, forward-thinking, and committed to delivering safe, innovative, and sustainable infrastructure. He is a truly deserving candidate for Apprentice of the Year
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Alstom
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Ollie is a highly motivated collaborative person. He’s approach to everything he does is professional, assertive, and carried out to the best of his ability. He strives to learn, help others and is very approachable. He has really excelled in his profession and has become a valued member of the team and in some cases his performance exceeds that of more experienced members of staff. He is a pleasure to work with and he is a credit to himself and the future of the railway. Ollie really goes above and beyond what’s expected of an apprentice. Ollie is currently working as an Engineering apprentice on a major resignalling project which value is in excess of 150 million in value. He is responsible for Project Engineering management supporting me as the CEM. His day to day responsibilities include and not limited to Management of Engineering trackers and actions, chair and coordinate meetings, ensure the Engineering Management plan is adopted and adhered to as set out by me as the CEM, and to work with key stakeholders whereby interdisciplinary coordination is carried out. I have worked with Ollie since he was onboarded as an apprentice and have acted as his mentor for a period of 3 years and I have seen him grow in experience, underpinning knowledge, which I have also seen his confidence build in Engineering Management. I would highly recommend Ollie in any Engineering job. This nomination is for the hard work he puts in and he should be recognised for the dedication he has given to learning and his future career in the railway industry.
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Transport for Wales
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https://tfw.wales/railway-200/people/bec... - extra information can be found here, in her own words
Becca applied for the position of Access and Inclusion coordinator at Transport for Wales as she wanted to use her own lived experience of disability to improve A&I for customers across Wales. This lived experience gives her a unique insight and understanding into the access barriers faced by our customers and has allowed her to develop a close connection with members of the TfW Accessibility Panel. The panel attends monthly meetings to give input into transport projects across Wales and Becca has taken on responsibility for coordinating these including invitations, agendas, minutes and arranging site visits. She also stepped up to chair 2 meetings in April and May, after only 3 months in the role.
She has co-produced a Terms of Reference for the panel as well as working with the recruitment team to produce a job advert to attract more volunteers. Becca also regularly produces articles for the company newsletter on A&I related subjects and has represented TfW at events such as Autistic Minds Live and ND friendly Cardiff. She was also invited to speak at an event held by Hynt (The National Access Scheme for the Arts in Wales) in February, where she highlighted the importance of engaging with disabled people.
Becca champions neurodiversity personally through her role as well as digital accessibility. She works closely with project teams to ensure that all materials are accessible for engagement purposes and has produced an “Accessible Communications Guide” to more effectively support teams to attend panel meetings. On her own initiative, she is currently working on rolling this out across the business to serve as a general guide for all colleagues on how to make stakeholder engagement, meetings, materials and digital content accessible and neuroinclusive for all.
She has also written content for the TfW website and is working on creating “how-to” guides for our customers which will serve as easily navigated guidance on how to travel for those with support needs. She recently gained an APM qualification and is managing TfW’s first ever “Neurodiversity Action Plan” which aims to improve services for neurodivergent customers. This includes working with external stakeholders, engaging with the community, and developing resources such as sensory kits and audits.
Never shying away from an extracurricular opportunity, she is an “engagement champion” for TfW, advocating for more promotion of all things A&I, and sits on the Rail Industry Neuroinclusive Community (RINC) as a communications officer, leading their best practice gathering project, which aims to be a source of information for companies across the industry who want to make their organisation more neuroinclusive and supportive of their staff.
Overall, Becca’s personal experience of the barriers to transport faced by disabled and Neurodivergent customers makes her an asset to the team, not least due to her unwavering determination to widen inclusion for all, regardless of their requirements.
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Hitachi Rail
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Leading a cross-industry team and presenting findings to the Rail Director General of the DfT is a daunting task for any rail professional. Yet, Rohan Mannion, an Engineering Apprentice at Hitachi Rail, not only embraced this challenge but delivered exceptional results, embodying the remarkable early-career impact this award celebrates.
With outstanding A-levels (A*, A, A), Rohan bypassed university to immerse himself in the rail sector, attracted by Hitachi Rail's ethos and growth opportunities. His contributions showcase exceptional talent, dedication, and a commitment to learning that have already transformed passenger experiences, team efficiencies, and industry collaborations.
Central to Rohan's impact is his leadership in an Early Careers Assignment for the DfT where he was tasked with developing an early business case on Driver Advisory Systems (DAS).
Working with cross-industry experts from Network Rail, First Group and South West Railways, Rohan professionally engaged stakeholders to build a robust, evidence-based case. His meticulous research produced a concise, high-impact report highlighting DAS's role in enhancing operational performance on the railways, reducing costs, and delivering environmental benefits. Rohan presented this to the DAS board and later delivered a compelling pitch to DfT Director General Alex Hynes and Director Rosemary Hopkins, sparking forward-thinking discussions on efficiency and environmental gains. This work brought clarity to a complex area, demonstrating his ability to collaborate at senior levels and drive sector-wide advancements early in his apprenticeship.
Testimonials underscore this achievement: Alex Hynes (Director General,DfT) commended, “Well done Rohan for bringing much needed clarity to a complex area, working collaboratively with TOCs, Network Rail, and the supply chain to clarify the significant contribution that Driver-Advisory-Systems can play in improving performance and reducing industry costs. Fantastic to see the calibre of apprentices joining the industry."
Mark.Wardell (FirstGroup) noted, “Rohan’s raw enthusiasm is contagious, and his understanding of what is required impressive; it’s refreshing to know the future of our industry is in safe hands.”
Darren Jowett (NetworkRail) added, “His meticulous research and production of a concise, high-impact report on the benefits of Driver Advisory Systems have made a significant contribution to the sector. Rohan’s ability to engage and collaborate with senior industry-stakeholders were clearly demonstrated during his presentation to the rail leadership team at the Department for Transport, where his work helped shape forward-thinking discussions on operational efficiency and sustainability.”
Beyond this, Rohan's talent shines in innovative projects, such as leading a proof-of-concept to improve passenger information—managing scrum, stakeholders, presentations, and development—and winning a UK hackathon with a concept to enhance train predictions and customer experience. He represented the UK at the global HaCUthon in Stuttgart, gaining international insights.
Rohan's dedication extends to volunteering: self-funding a trip to Ghana to lead maths classes for children aged 10-13 and assist in English and science, driven by a passion to give back and share knowledge. He also inspires at apprentice fairs, recruiting top talent into rail.
Through these impacts, Rohan exemplifies outstanding apprenticeship: transforming challenges into industry progress with talent, dedication, and relentless learning—making him the ideal Apprentice of the Year.
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AtkinsRéalis
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Ryan Pritchard has distinguished himself as an outstanding apprentice, demonstrating exceptional capability, maturity, and dedication well beyond his years in the industry.
Currently contributing to the high-profile Cambridge C3R/CSIE project, Ryan has been entrusted with working on complex interlocking design tasks, a responsibility typically reserved for more experienced engineers. Under the mentorship of highly skilled principles designers, Ryan has not only absorbed advanced technical knowledge but has also applied it effectively to meet highly scrutinised programme deadlines, showcasing his reliability and professionalism.
In addition to his work on Cambridge, Ryan has taken on a critical role in delivering software-based interlocking data for the Sizewell C project. This assignment is a testament to his technical aptitude and trustworthiness, as it is a role usually assigned to individuals with significantly more industry experience. Ryan’s ability to rise to this challenge reflects his rapid development and the confidence his team places in him.
Academically, Ryan has excelled with remarkable consistency, achieving 13 distinctions and 1 merit across the modules he has studied. His academic performance complements his practical achievements, highlighting a well-rounded and deeply committed approach to his apprenticeship.
Ryan Pritchard embodies the spirit of the Apprentice of the Year award—demonstrating not only technical excellence and a passion for learning, but also the ability to make a meaningful impact on major rail projects. His achievements mark him as a future leader in the rail industry and a truly deserving nominee.
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AECOM
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It is with great pride that I nominate Ryan Thomas for the Rail Staff Awards 2025, Apprentice of the Year. Ryan exemplifies the qualities of an outstanding apprentice with resilience, leadership, innovation, and an unwavering commitment to excellence in both his professional and academic pursuits.
Ryan’s dedication to his craft was recognised by Swindon New College, where he was awarded the Civil Engineering Apprentice of the Year 2025. This accolade reflects not only his academic excellence but also his ability to thrive in the face of personal loss and adversity. His perseverance and determination have made him a role model among his peers, fostering a supportive and collaborative learning environment. Ryan consistently goes above and beyond, mentoring classmates and offering well being support, demonstrating a maturity and empathy beyond his years.
At AECOM, Ryan has made significant contributions that extend well beyond his role.He developed a standard discipline resource planner that supported pricing, utilisation, and forecasting, resulting in measurable cost savings for the rail department. His technical expertise also includes supporting Bentley applications, enhancing model quality by adding non-graphical data and producing rendered visualisations for drawings, which improved clarity and stakeholder engagement.
Ryan’s involvement with the Shadow Board, a group of graduates and apprentices collaborating with senior leadership, further demonstrates his leadership and strategic thinking. By contributing to discussions that shape the future of the organisation, Ryan ensures that the apprentice voice is heard at senior levels. His participation reflects a deep understanding of the industry’s direction and a proactive commitment to influencing positive change.
Safety is a cornerstone of Ryan’s approach to work. He is calm, observant, and meticulous, earning recognition from colleagues for his consistent focus on well being and risk awareness. Under pressure, Ryan remains composed and dependable, embodying the values of teamwork and responsibility that are integral to the rail industry.
Ryan is also a forward-thinking innovator. He embraces emerging technologies and new ways of working, always seeking opportunities to learn and improve. His proactive mindset and problem-solving abilities align perfectly with AECOM’s vision for the future of engineering and the evolving needs of the rail sector for digital transformation.
In every aspect of his apprenticeship, technical skill, leadership, collaboration, safety,and community engagement, Ryan has shown that he is not only an exceptional apprentice but a future leader in rail. He embodies the expectations we hold for the next generation of rail professionals, adaptable, safety-conscious, community-minded, and driven by a passion for progress. His achievements and character make him a truly deserving candidate for the Rail Staff Awards, Apprentice of the Year candidate.
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Company Name
AtkinsRéalis
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Sam has demonstrated exceptional growth and initiative in their role, consistently exceeding expectations and embracing responsibilities typically reserved for more senior positions. Notably, Sam has taken on tasks such as peer reviewing technical work and contributing to job pricing—activities generally undertaken by Engineers or Senior Engineers. This proactive engagement highlights Sam’s commitment to excellence and their readiness to operate beyond the scope of their current role.
Sam’s reliability is further evidenced by their impeccable attendance and punctuality record. Their dedication to continuous professional development is clear through their well-documented, high-quality reflections on off-the-job learning, showcasing a thoughtful and engaged approach to growth.
A standout example of Sam’s impact is their leadership on the Wales and Western Domestic Renewals Project. Sam successfully managed eight sites, delivering the project on time and within budget. In addition to coordinating the efforts of others, Sam continued to excel in their own responsibilities. They also authored change request forms—an advanced task not typically assigned to apprentice engineers—which were completed to such a high standard that no managerial revisions were required.
Sam has also demonstrated technical acumen by identifying and correcting errors in work completed by Senior Engineers, often delivering solutions ahead of schedule. Their ability to provide constructive peer reviews reflects both technical expertise and a collaborative mindset.
Further showcasing their capabilities, Sam delivered a technical presentation on “The Effects of Currents on Humans and Livestock” to a global audience of approximately 200 mechanical and electrical engineers. This presentation not only demonstrated their subject matter knowledge but also their confidence and professionalism in engaging with a large, international audience.
Sam’s contributions—both technical and interpersonal—have made a significant and positive impact on their team and projects. Their initiative, professionalism, and continuous drive for improvement make them a truly deserving candidate for this award.
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Company Name
Mitie
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Schea Davis is the ideal candidate for Apprentice of the Year. Having successfully completed her apprenticeship this week, Schea has already demonstrated remarkable impact in her early rail career. Her journey has been defined by dedication, resilience, and a clear commitment to both professional growth and delivering excellence at station level.
Throughout her apprenticeship, Schea approached every challenge with maturity and determination. Even when under pressure, she remained focused and composed, ensuring that the quality of her work never faltered. She treated her apprenticeship not as a formality but as a serious opportunity to learn, develop, and contribute meaningfully to the rail industry.
Schea’s contribution extends beyond personal achievement. At the station, she has consistently supported staff, offering guidance and encouragement, and demonstrating strong leadership potential. She has played a pivotal role in maintaining high performance standards while balancing the needs of staff, passengers, and contractors. Her ability to build constructive relationships with contractors has been particularly impressive—fostering collaboration that strengthens service delivery and improves the overall station environment.
What sets Schea apart is her holistic approach to her role. She understands that apprenticeship is not only about learning technical skills but also about developing the interpersonal qualities required to succeed in the rail industry. Her professionalism, empathy, and willingness to engage with all stakeholders have already made her a respected figure within her team.
Schea’s achievements and her mindset embody everything the Apprentice of the Year Award represents. She has proven that with dedication, hard work, and a genuine commitment to people, an apprentice can make a significant and lasting impact from the very start of their career.
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Company Name
Network Rail
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Since joining as an apprentice, Scott has demonstrated exceptional initiative and curiosity across all engineering disciplines. He has actively sought to understand not only the core principles of each discipline but also how they interface with one another — including non-engineering functions — showcasing a systems-level mindset from the outset. Scott then applied his learning straight away to develop a route diagram drawing to articulate the scope of the W2BC project, this route drawing has been utilised in stakeholder meetings and for planning of works.
During his first year, Scott chose to specialise in the Track pathway, where he quickly grasped complex concepts such as optimising journey time & train performance and how these can affect the track system. He went beyond foundational understanding by developing his own calculation models to assess acceleration and braking, which he used to calculate journey times for different engineering options. His work proved invaluable during the redesign of the Gledholt track layout, where Scott’s work was central to the option selection. His work directly contributed to tangible benefits for passengers through reduced travel times and improved service reliability.
Having been asked to review a tool for forecasting major track works on enhancement schemes, Scott left no stone unturned and produced a thorough and balanced piece of work. Rather than applying the traditional categorisation for track work types, Scott chose to simplify the assessment down into its most basic components: rail, sleepers and ballast. This went down very well with senior engineers due to its clear structure and simplicity. It also led to some lessons-learned for the author of the forecasting tool, making a direct contribution to more efficient track work, for TRU and future schemes. Being that track works form a major component of railway industry costs – this should not be overlooked.
Scott’s ability to balance workplace responsibilities with academic commitments is equally commendable. He has consistently met all university objectives and submitted assignments on time, demonstrating strong time management and dedication to his development. Scott also proactively assists fellow university students acting as a representative of for them in dialogue with university staff.
Within the Central team, Scott has integrated seamlessly, maintaining a calm, professional demeanour and a collaborative spirit. He is now giving back by supporting the next cohort of apprentices as a buddy, sharing his experience and helping others navigate their early careers.
Scott’s regular participation in a heritage railway charity (The Sir Nigel Gresley Locomotive Trust) in his spare time speaks volumes of an excellent motivational fit both now and during his future rail career. It also reflects a hardworking, considerate and humble individual who would be a credit to any apprenticeship scheme.
Scott’s technical contributions, proactive attitude, and commitment to continuous learning make him a standout apprentice and a deserving nominee for this award.
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Company Name
Northern Trains Ltd
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As Thomas Boyle’s Engineering Apprenticeship Line Manager, I would like to nominate him for the prestigious title of Apprentice of the Year for his exceptional professionalism during his time on his Level 3 Rail Engineering Technician (Traction and Rolling Stock) Apprenticeship.
Thomas decided to pursue a career in rail engineering due to his passion for the railway sector and electrical engineering and came straight from school into his apprenticeship at Northern Trains Ltd.
Throughout his three-year apprenticeship, Thomas's dedication has been evident in the high-quality standard of work that he consistently submits, receiving nothing but positive feedback. He faces new tasks with an initiative-taking approach and strives to develop himself every day.
Not only is Thomas committed to his work he is keen to help others. He regularly works alongside new apprentices and new starters when completing tasks to offer advice and guidance wherever possible.
Thomas has volunteered at new apprentice interview assessment days, welcome days and at job and career events. He is keen to engage people and promote engineering in the railway industry as an attractive career opportunity for people from all backgrounds and experience levels.
When Thomas is not at work, he demonstrates the engineering knowledge he’s gained to build gaming PCs and develop video games. He can often be found in Scotland following his beloved Glasgow Rangers FC or showing discipline in his local gym and at Karate, in which he holds a black belt.
Thomas is a shining example to all what can be achieved with hard work and dedication and I have total confidence he has a fantastic career ahead of him.
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Company Name
Loram UK Ltd.
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I have nominated Tom as he is credit to himself and the business and I want to recognise this. As a young person coming into an established industry, which has a lot of pre-conceived ideas, cultures and where time served often equals respect more than anything, it can be difficult. Tom has, and still does, calmly rise to the challenge - he is thorough, super intelligent and in some ways a "sponge" for information. He adds a new dimension to the team with his ability to help drive our digital developments. Our Shunt Manager has had the pleasure of attending the RSSB Incident Investigation Course with Tom and gave a glowing report on how he handled himself with external stakeholders and has requested that Tom helps his team from now on. Tom wants to learn, he wants to be the best H&S Assistant Advisor and progress, he wants to try new things and is happy to do so, he speaks up if he is uncomfortable and that in itself is a great quality to have. He is well respected by teams in the business, which helps when trying to change and challenge culture and behaviours. He is a self-starter and curious, but in a quiet way and mature way. He completed his apprenticeship and achieved his Level 3 NEBOSH - he was commended by his tutor for his work and is now a TechIOSH, he is a competent investigator and auditor; for someone with limited work and life experience the quality of his work and his attitude is to be commended and recognised. He deserves the award of Apprentice of the Year so much!
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Company Name
Alstom
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Toby Sinclair (Apprentice PM)
Started September 23 with Alstom, Control Systems.
Toby has immediately become a valued member of the Alstom Control systems team, he has brought high energy & enthusiasm to every task he has taken on, his vales and determination to work hard have stood out from the outset.
He communicates very well with all Alstom employees and has shown a professionalism way beyond his years while dealing with clients, his written communication is excellent, and he values and utilises advice given by others with more experience. He has advanced to being client facing quicker than anticipated and can be trusted to represent the company on his own, he understands the importance of the client relationship when delivering.
Toby has planned and delivered logistically complicated commissioning’s at Ashford & Wemyss Bay, his meticulous eye for planning stemming from a business background outside his apprenticeship, he quickly gained the trust of far more experienced staff who can depend on his ability to plan and communicate clearly.
His background has also helped him quickly understand and appreciate commercial pressures and as a result he is successfully delivering his 2nd Control Systems project as the main PM (Yoker) and is direct representative to the client.
As his Lead PM, I have been impressed with his abilities from the beginning, from working with installation to managing programmes, he has embraced all aspects of delivery, he is highly talented and most of all very practical and I would very much recommend Toby for the award as Apprentice of the year.
Craig Keogh
Lead PM (Alstom Control Systems)
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CHARITY AWARD
This award celebrates individuals or teams in the rail industry who have made a significant contribution to charitable causes. Recognising those who have gone beyond their professional roles, it honours efforts in fundraising, volunteering, and community support. The winner exemplifies how the rail industry can be a force for positive change.
You can see all the past winners here.
Company Name
SWR
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Aggie is an outstanding member of staff stationed at Datchet Ticket office SWR. I am nominating her for the charity award as I have seen first hand her involvement and contributions she puts in towards Macmillan cancer support year after year.
She has a fantastic repore with all her customers, some who come in just to donate money and have some delicious cake, all of which is home baked by herself.
She puts on a fantastic spread year after year, and goes above and beyond for her station, the customers, and Macmillan!
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Company Name
AtkinsRéalis
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Few individuals embody the spirit of selflessness, resilience, and dedication to charitable causes as profoundly as Aidan has over the past year.
Following the passing of his beloved Grandad Fred in 2024, Aidan was inspired to honour his memory in a truly extraordinary way. Motivated by their shared experience of a childhood charity walk, Aidan set out to raise funds and awareness for two causes close to his heart: the Motor Neurone Disease Association and the Birmingham City Foundation.
What began as a tribute evolved into one of the most ambitious personal charity challenges imaginable — a solo walk across the entire length of Great Britain.
After months of meticulous planning and securing a three-month unpaid leave from work, Aidan embarked on his journey in May, setting off from Land’s End in Cornwall. Carrying all his essentials in a rucksack, he walked northeast along the coast, driven by the memory of his Grandad and the desire to make a meaningful impact.
Over the next 61 days, Aidan faced and overcame extraordinary challenges:
Extreme weather — from punishing storms to intense heatwaves
Physical hardship — including injury, illness, and walking 45 miles in two days without food
Unexpected setbacks — like a mouse chewing through his tent in the dead of night
Sheer endurance — climbing over 140,000 feet (five times the height of Mt. Everest!) and conquering Ben Nevis, the UK’s highest peak
On what would have been Fred’s 94th birthday, Aidan reached his final destination — John o’ Groats, in the far north of Scotland.
His journey covered:
1,211 miles walked
2.6 million steps taken
Over £10,000 raised for charity
Aidan’s achievement is not just a feat of physical and mental endurance — it is a deeply personal and inspiring story of love, legacy, and the power of giving back. His unwavering commitment to honouring his Grandad and supporting vital causes makes him a truly deserving candidate for the Charity Award.
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Company Name
ScotRail
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While looking up the word charity, I came across words such as benevolent, goodwill, love of humanity and Angela. Angela McEwan is one of these people who sees a need to help but doesn't wait alone to see who's going to do something about it. She is all about, right? This is what's up. And this is how we will fix it. Angela saw that there was a vital piece of equipment missing from local schools, and with no funding available to purchase Defibrillators. Angela knows from first-hand experience. Having a defibrillator can help save a life. Cardiac arrest can happen to anyone at any time. I was really shocked to hear that none of the equipment was available in local schools. Every year, with the help of her family, friends and colleagues, Angela arranges a pre-Christmas fundraising event to raise much-needed funds for community causes within the Inverclyde area. So far, she has raised enough money to ensure that 5 schools now have the lifesaving equipment, with the hope of three more this year. The defibrillators are for the use of the whole community, as they can be used without any specialist training, which is vital to treating Cardiac arrest. Angela doesn't see that she's done anything special. But Angela has a big heart and Sharp eyes, saw what was needed and by doing so, makes the world a brighter and Safer place. Angela makes a difference.
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Company Name
Quattro Plant
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How many people can say they have helped deliver a cure for a fatal disease through their charity work? Quattro Plant’s Road Services Director, Ann Harding, can.
Hereditary Angioedema (H.A.E.) is a rare blood disorder often mistaken and misdiagnosed due to lack of awareness. Untreated, it is life-threatening, causing dangerous swelling of the airway, stomach, or other vital areas. Ann Harding learned this the hardest way, watching her daughter suffer throughout her life, repeatedly misdiagnosed and in and out of hospital. That experience drove her for more than 14 years of dedicated charitable service.
Ann joined the charity H.A.E. UK as a trustee and rose to become Chair. She transformed it from a small support network into a national force. Rising to every challenge, Ann took the charity’s cause to Parliament, secured national media coverage, and ensured GP surgeries and A&E departments had the resources to recognise the condition and act quickly. Her charitable leadership brought structure, visibility, and credibility to an organisation that had once struggled to be heard.
Ann strengthened the charity’s finances, spearheaded fundraising campaigns, built hospital partnerships, and mobilised volunteers. But she did not stop at raising money or awareness. Every campaign, every meeting, every hour of voluntary effort was focused on one goal: finding a cure.
That goal has now been achieved. Through gene therapy trials that Ann and the charity helped to enable, patients with H.A.E. can live symptom-free. Families who once feared sudden and fatal attacks can plan for the future. Ann’s daughter, Sian, her greatest motivation, is now free of the condition that defined the first three decades of her life.
This is not simply charitable impact, Ann Harding has made history. Very few people in the world can say their charity work has delivered a cure for a fatal disease. This is so much more than money raised or volunteering hours, it’s lives saved, futures restored, and a cure where none existed before.
She has done all this while excelling professionally as Road Services Director here at Quattro Plant, running a profitable division with the same vision, resilience, and leadership she brings to her charity work.
Ann Harding is a leader who fought for what others thought impossible. She is the woman whose charitable determination delivered a medical breakthrough. She has done more in charity than most could dream of.
Her colleagues at Quattro are more than proud of her, we are in awe of her. She should be considered a finalist because she went above and beyond motherhood, career and charitable work to become the voice for every HAE sufferer. She leapt hurdles and raised thousands to keep HAE on every public agenda.
So we ask again: How many people can say they have helped deliver a cure for a fatal disease through their charity work? Quattro Plant’s Road Services Director, Ann Harding, can.
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Company Name
Transport Benevolent Fund
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Anne is a tireless worker who has spread the word about the TBF in Scotland. Working alone Anne has recruited thousands of TBF members. Anne goes that extra mile to help and support rail staff.
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Company Name
GTR
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Charles is doing for the past 10 years helping venerable person in UK and Africa especially Ghana . He has an association called CAFCAF
Cool and Friends Charitable Foundation
Caf-caf.org
Every month he 's shipping load of Clothes for venerable persons
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Company Name
Southeastern
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Chris' dedication and enthusiasm to charity and helping good causes is second to none and this year has been no different. He competed in the London Marathon raising £2,300 for Pancreatic Cancer after he felt he should raise awareness of this charity following the loss of a work college. From this Chris is already looking and working towards doing an Ultra Marathon in July 2026 to help raise awareness for the Cancer in Children Charity.
Chris is also a keen writer and has written several children's books and currently writing his first crime drama, his hard work, dedication and enthusiasm through writing has also seen him help to organise and run many book events for his local community in East Kent and the surrounding area. He helped to set up the Pop-up bookshop Kent which helps to support local authors and little libraries which helps to support and publicise local authors. He also volunteers and the Margate Bookie on a regular basis and he also was part of a team from a volunteering working group who help to set up the Broadstairs book Festival 2025 which ended up being one of its biggest to date!
He does all this within his free time and always shows the desire and commitment to push himself to the next challenge for the good of others; be that the local community he lives in or local charities.
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Company Name
Network Rail
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With 33 years of service in the industry, Dave’s unwavering dedication—both professionally and personally—has created lasting impact. Dave, as he prefers to be known, was diagnosed with stage 4 melanoma in 2019 after discovering a lesion on his scalp, Dave faced a life-altering journey as the cancer spread to his lungs, liver, and spine. Treated with pioneering immunotherapy at Addenbrooke’s Hospital, Dave not only survived—he thrived, emerging with a renewed purpose: to raise awareness, support others, and give back to the communities and colleagues who stood by him.
Throughout his treatment, Dave remained committed to his role in Network Rail becoming a catalyst for cultural and behavioural change, particularly among colleagues working outdoors, for whom his message on sun safety and melanoma awareness is both relevant and urgent. This has been shown in the following ways:
• Improving Connections and Cohesion: Dave has delivered sun safety talks to hundreds of frontline maintenance and track workers across Wales and other regions, strengthening wellbeing culture and peer support. His powerful storytelling has connected teams across operational boundaries, reinforcing the railway’s role in safeguarding its people.
• Health, Safety and Wellbeing: Dave has written and published articles on internal platforms such as Viva Engage, achieving over 20,000 views. His content has helped drive awareness of sun exposure risks in safety-critical environments. He has presented at events including Talk of the Tracks and supported Network Rail’s Cancer Support Group, using his own story to empower and educate.
• Diversity and Inclusion, Accessibility: Dave’s narrative challenges stereotypes and shows how people living with serious illness can continue to thrive in the workplace. He demonstrates the importance of compassionate leadership, inclusive working practices, and flexible support structures for long-term health conditions.
• Catalyst for Regeneration and Community Development: Dave has raised over £50,000 for the Addenbrooke’s Charitable Trust, delivering talks on behalf of the hospital and inspiring others to fundraise. His community events—including football fundraisers with Luton Town FC and Ampthill Town FC, auctions, and sponsored runs—have built local pride and cohesion, with plans to turn the annual “Hill vs Cancer” 5K into a flagship event attracting thousands of participants.
• Staff and Stakeholder Engagement: Dave works closely with his local community, hospital advisory groups, and the Network Rail cancer support network. His story has reached national audiences through ITV News, The Sun newspaper, and YouTube, demonstrating public trust and respect for the railway’s people. He has even been shortlisted for the Pride of Britain Award.
Dave’s approach is highly replicable. He has created toolkits and shared resources that can be adapted across other infrastructure environments. His work has already inspired colleagues—such as those who ran the Leeds Half Marathon in tribute to his journey—to embed well-being and charitable action within their own roles.
Dave has shown remarkable resilience, humility, and purpose. He has become a voice for cancer survivors, a campaigner for sun safety, a community organiser, and a deeply respected role model within and beyond the railway family.
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Company Name
Merseyrail
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Eve Dykstra, Station Retailer, Hightown
Celebrating Eve – A True Charity Champion - Eve nominated one of our Charities of the Year, Rescue Me Animal Shelter and it’s easy to see why. Eve’s passion for animal welfare runs deep—she is a tireless advocate for dogs who have suffered unimaginable neglect and mistreatment. Her commitment goes far beyond words; Eve is an active supporter who regularly opens her heart and home to foster dogs in desperate need of love, safety, and healing. She has personally rehomed several dogs, giving them not just shelter, but a life filled with warmth, affection, and stability. Her family embraces every new arrival with open arms, helping each dog feel safe and loved from the moment they walk through the door. Every dog Eve fosters receives unwavering care and attention. She pours her energy into rehabilitating them—physically, emotionally, and socially—so they’re ready to thrive in their forever homes. Her dedication transforms lives, not just for the dogs, but for the families
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Company Name
GTS
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The Ambassador Team has been instrumental in delivering the Elizabeth line’s vision of enriching lives every day. Their work exemplifies the values of excellence, inclusion, and community pride, and they have consistently gone above and beyond to support passengers, partners, and local communities.
Key Achievements:
1. Safety, Security & Accessibility
Delivered high-impact safety campaigns including PTI awareness and Station Safety Roadshows
Supported accessibility through ‘Try the Train’ initiatives, lift maintenance support, and proactive engagement with vulnerable passengers.
Played a key role in the Access Advisory Panel and contributed to making the Elizabeth line accessible to all
2. Educational Outreach & Inclusion
Facilitated over 240 hours of work experience, since the start of the new Concession, for neurodivergent and care-experienced students.
Led school engagement programmes across multiple boroughs, promoting safe travel, career awareness, and mentoring.
Supported cultural events such as Windrush Day and Stonewall Housing drives, reinforcing the Elizabeth line’s inclusive ethos.
3. Community & Industry Collaboration
Enabled fundraising events with school choirs and charities like Your Place and Samaritans. Over £100,000 raised for charities in the last 12 months
Delivered sustainability initiatives including gardening, cycle training, and recycled bike schemes.
Partnered with local councils, BIDs, and TfL to co-host events and support regeneration efforts.
4. Strategic Impact & Innovation
Embedded into the Annual Community Engagement Plan (ACEP), contributing to governance, reporting, and stakeholder engagement.
Supported the rollout of the Community Fund and volunteering schemes, empowering grassroots initiatives
5. Customer Feedback
Consistently praised by schools, community leaders, and passengers for their warmth, professionalism, and impact.
Recognised for their role in building trust, improving safety, and enhancing the customer experience.
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Company Name
Mitie
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Gemma, Front of House Manager for Eastern region, is someone who is always keen to take on responsibilities outside of her job role. Putting herself forward to be Social Value Champion is one such example, a role which helps drive local colleague engagement. Gemma has been very proactive within the role, developing a relationship with the Leeds FareShare operation, attending school careers events, arranging Macmillan Coffee morning and driving corportate volunteering.
Gemma's most notable success was taking it upon herself to develop a relationship with Kidsout, a charity that support adults and children fleeing domestic violence. Many children forced to leave their homes and living in a refuge over the festive period, face a Christmas in a strange place, scared and with no gifts. Gemma worked tirelessly to ensure children had a reason to smile last Christmas, by co-ordinating and promoting the Kidsout 'Giving Tree campaign'. Colleagues were asked to sign up to Gift tags, each with a young persons name and gift on. Thanks to Gemma efforts what was initially meant to be one office taking part, ended up being 7 corporate sites.
Gemma worked tireless coordinating the effort, and collecting and dropping off donations, often doing so late in to the evening in her own time. With Christmas a few months away Gemma has already signed up and began planning, to ensure we surpass last years efforts.
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Company Name
Freightliner
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Last year we did a charity football match at Nantwich Town Fc football stadium vs Network rail for a colleague that lost his life due to pancreatic cancer. And this year we have managed to get another one organised on the 11th May at the same stadium in memory of Lee Morris again. We raised alot of money last year and it was given to Lee Morris mother who then donated it to St lukes hospice and Cancer research and various other charitys.
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Company Name
Mitie Ltd
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Hazel Whitaker and Kathleen Mockett are being nominated for their exceptional leadership and dedication in organising the recent charity day at Leeds Holbeck DU, a collaborative event between Mitie and Network Rail in support of Abigail’s Footsteps.
Thanks to their tireless efforts, the event raised an incredible £2,084.50—funds that will go directly toward purchasing a cold cot, offering bereaved families precious time with their babies. Hazel and Kathleen were the driving force behind every detail, from rallying support across teams to coordinating logistics and ensuring every penny raised went to the charity. Their commitment extended to personally covering the cost of the buffet and homemade treats, allowing all proceeds to benefit the cause.
Hazel’s ability to engage and inspire others was instrumental in securing widespread participation and generous donations, including a significant anonymous contribution that made up half the total raised. Kathleen’s behind-the-scenes coordination ensured the day ran smoothly, creating a warm and welcoming atmosphere that brought colleagues together in support of a deeply meaningful cause.
Their compassion, initiative, and teamwork exemplify the very best of community spirit. This event not only raised vital funds but also strengthened connections across the depot, leaving a lasting impact on everyone involved.
Hazel and Kathleen’s efforts truly went above and beyond, and this nomination recognises their outstanding contribution to making a real difference in the lives of others.
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Company Name
Heathrow Express
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Our dedicated community team here at Heathrow Express work with local charities at London Paddington through Grand Union Paddington, including Pursuing Independent Paths – otherwise known as PiP – a charity that empowers adults with learning disabilities to achieve their ambitions. We are committed to helping them tackle their fear of travelling, by regularly inviting the students to travel on Heathrow Express with our team of volunteers to familiarise themselves with their surroundings, experience the process of getting their tickets ready, boarding safely on the train, getting off the correct stop safely and how to navigate around the platforms and airport. We aim for 3 – 4 a year travel training event. This presents an excellent opportunity for us to further enhance our service offerings and contribute to a more accessible transportation system. Heathrow Express is committed to enhancing connections between the travel industry and society. Pairing up with Railway Children to educate vulnerable children who pass through our railway networks daily as need to be able to spot/report to the correct authorities to keep and them feel safe. Additionally, our HEx community team have also actively participated and organised volunteer activities including, reading to primary students and talking about safety/travel and helping the local schools in the Paddington area with general maintenance, landscaping, and student mentoring sessions – including interviewing techniques. Heathrow Express is dedicated to making a positive impact on the lives of young people in our community.
Heathrow Express has proudly partnered with Pitshanger Football Club U8s (White) team as their main sponsor for the upcoming 2025/26 season. This accredited grassroots football club and registered charity has been dedicated to providing football facilities and team sport opportunities for 6–17-year-olds since 1972.
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Company Name
LNER
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Every year we choose a charity to support - we have a selection process where is must be local, small and screaming out for funds annually we raise approx. 2.5K for chosen charities - these guys go out of their way - selling raffle tickets, collecting donations for prizes culminating at Christmas with a breakfast café set up in the lounge where there is a cake stall along with a full breakfast menu - open to all of the TOCs and NW, BTP staff the chosen charities come along to assist in drawing our raffle and receive their cheque. these 4 work tirelessly to promote this event, and also to provide assistance to the charities last year this involved 2 of the team becoming elves for the day at the charities Christmas fete, we have arranged for a little boy who could not travel on the polar express as his wheelchair could not fit, so he was met by Santa and a Reindeer and transported to his carriage with his own personal fireplace complete with stocking hung up for him whilst he travelled with his mum to Newcastle to enjoy a day out - who would have thought you could travel at 125 miles an hour with a full size fireplace but they made it happen. each of the charities have a special place in our hearts and quite often with assistance from our wider team find out about funding available through the LNER community fund, without these guys this would not have been possible
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Company Name
GTR- Southern
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Over the last year, Jake Wallis, has dedicated so much of his own time to raising money for multiple charities and good causes.
At the beginning of the year, he organised a friendly football match between onboard staff and train drivers to raise awareness for two incredible charities: St Wilfrid’s Hospice in Eastbourne—on behalf of his grandad, who recently passed, and his aunty, who received amazing care from them—and Mind UK, a mental health charity that has supported him and many others over the years.
While planning the event, he realised he wanted to turn it into something bigger. He hoped to make it an annual occasion, so he put even more energy into it. This led to him securing sponsorship for a personalised charity football kit under the name Bear’s Buds—a symbol that represents friendship and the idea that no one is ever alone; there’s always someone there for support.
To raise additional funds, he organised a raffle and was able to secure a top-quality pitch and a beautiful clubhouse to host the event and the prize draw. He spent months reaching out to businesses across Sussex, writing countless emails and following up with responses. Through these efforts, He managed to collect over 60 raffle prizes, which helped raise more than £3,500, split evenly between the two charities.
Jake even hired a face painter at his own expense to keep the kids entertained and give the event a real family-friendly feel.
At the same time, he was also supporting a close friend who was organising his own charity day for Alzheimer’s awareness in honour of his grandad. Jake offered advice, helped him plan, and took part in the event itself, which successfully raised just over £1,500.
A few weeks later, Jake saw someone on Facebook asking for advice about organising a charity event, so he reached out to offer guidance based on his experience. She was incredibly grateful, and it felt good to help someone else make a difference.
Jake brings this level of effort and determination to everything he does, and he is passionate about continuing the hard work and raising awareness of these charities. He has already started organising the event for 2026. It will be a rematch of this year’s game—but on a much larger scale. He is planning to add on a family fun day to help raise as much money as possible.
Jake continues to spend most of his spare time contacting companies and small businesses to support both the charity event and their own local ventures. He has already lined up a few stalls for the event.
Amazingly, He has managed to secure a venue—including the stadium pitch, surrounding grass area, and exclusive use of the clubhouse—completely free of charge, allowing him to maximise donations. Everything has been done on a budget of £0, which has certainly made it challenging at times—but also incredibly rewarding.
Having Jake on our team makes us all very proud.
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LNER
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James, chair of LNER’s men’s network, Man Kind, has put on an incredible charity event this year that has over 700 employees involved across the entire route. His advocacy for men’s mental health has been incredibly influential, and his ‘Men for Mile’ challenge resulted in a £1000 donation to Men Shed, a charity that encourages people to come together to work with their communities to make and repair thing, giving them a space to belong, be purposeful, and connect with others.
The challenge was designed to raise awareness for men’s mental health, and to encourage men to open up and start those difficult conversations. James used the correlation between walking and talking to create Men for Miles. Split up into regions, across a month, using an app to calculate everyone’s steps, people from Inverness all the way to London put on their walking shoes to compete for the £1000 win.
The winning region were able to choose their own local men’s charity to donate the monies too, allowing participants to involve their
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Amey Rail
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Jo-ann Hampton is Amey’s Business Coordinator where she has become the driving force behind Amey’s charitable work on the Transpennine Route Upgrade, leading with enthusiasm, determination and integrity. Over the past year, Jo-ann has transformed the project’s fundraising efforts with real purpose, resulting in exceptional outcomes. Under her dedicated leadership, the team has raised over £30,000 for a variety of causes — an extraordinary sum that reflects both Jo-ann’s strategic vision and her talent for galvanising others. She organised the National Three Peaks Challenge in support of Marie Curie, pushing physical and mental limits to raise vital funds for end-of-life care. Jo-ann has even taken fundraising to exhilarating heights — quite literally — by organising charity skydives, inspiring others to step out of their comfort zones for a good cause.
Recognising the power of collective action, Jo-ann has established a dedicated network of Charity Champions within each of Amey’s delivery teams. Now, charitable activity is consistent, visible and inclusive across the project — enabling ideas, events and participation to flourish everywhere.
Exemplary efforts in fundraising and community service
Jo-ann’s creativity in generating inspiring fundraising ideas is matched by her passion and purpose-driven ambition to bring them to life. From the irresistible aroma of charity cake sales (which were the talk of our offices and depots!) to sponsored walks that unite and uplift our staff, family, friends and communities. These activities sit alongside larger events such as on-site challenges, themed community markets, the Three Peaks Challenge, and organised skydives — giving everyone, regardless of role or means, a way to contribute.
Importantly, Jo-ann’s encouragement extends beyond fundraising. She champions opportunities for the team to give back through hands-on social value days — from clearing canal paths to improve local environments, volunteering at food banks to support those facing hardship, and preparing rucksacks filled with essentials for the homeless. These initiatives have forged lasting connections within the communities served and have strengthened the team’s sense of purpose to continue making impactful change, following Jo-ann’s inspirational footsteps in leading with kindness, compassion and determination in every stride.
Force for positive change
Through these charitable causes, Jo-ann has cultivated strong, lasting links with charities, including Cancer Research UK and local foodbanks. These relationships reach far beyond one-off donations; she nurtures ongoing support, awareness and collaboration, ensuring a sustained and meaningful impact along the Transpennine corridor.
Jo-ann’s influence is felt in the culture she has nurtured: one where charitable action is part of the everyday rhythm, not an occasional extra. She celebrates every volunteer, every donation and every small victory, creating pride and momentum that motivates people to get involved time and again.
Jo-ann has not only delivered remarkable fundraising totals but has also embedded a legacy of kindness and connection between the railway and local communities. She exemplifies the spirit of the Charity Award — community engagement grounded in empathy, charitable support fuelled by purpose, and fundraising achievements that inspire others to make a difference. Jo-ann is a true role-model for all.
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Network Rail
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Julie has a charitable nature and a skill in bringing together people for a good cause. A key part of the North West and Central Inspire leadership team (Network Rail’s gender equity employee network) Julie has taken the initiative to host a series of charity collections for Pankhurst Trust, Women’s Aid, and Booth centre. Manchester Women’s Aid is part of The Pankhurst Trust and provides support for people experiencing domestic abuse by providing spaces at refuge, community-based support and drop-ins. The Booth Centre is a community initiative that partners with individuals experiencing poverty and homelessness in Greater Manchester. Julie has completed 3 donation drives and raised over £200 for charity with her initiatives. This is a huge undertaking as Julie has delivered all of this on a voluntary basis balancing carrying out charity effort at multiple work locations while delivering in her day job as a Scheme Project Manager. She has also successfully encouraged at least 6 individuals (that I know of, they are probably more) to use their company volunteer days to further support these good causes. It goes without saying that Julie deserves this award for her compassion, drive and care as she continues to push others (and herself) to become more charitable and further support the communities and causes that matter the most.
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Southern
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Led by Louise, the team at Eastbourne rallied together a charity event, treating the children who are in forest care within the east Sussex area. In a short three weeks leading up to easter, Louise inspired train crew and station teams who together donated 120 easter eggs which we donated to the East Sussex Forster care association who were extremely grateful, noting that donation of easter treats allowed them to relocate some the budget set aside for their easter event to carry out additional activities with the children.
East Sussex were so grateful that they shared the good new story on their Facebook page and local newspaper
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LNER
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After having her own experience with Breast Cancer, Lucy has become a huge advocate for awareness. She works tirelessly outside of her role as a Station Customer Service Assistant to raise money for breast cancer charities.
As the determined and passionate woman she is, just 4 weeks after an operation to remove her Cancer, she was sponsored to run thirteen point one miles in The Great North. When most people would be recovering, Lucy wanted to prove to herself and other women going through similar experiences that Cancer hadn’t won.
Now, two years on, she’s turning everything she’s been through into something exciting and bigger than herself. For her 40th birthday this year, she wanted to do something extraordinary, to raise as much as she could doing something she may ordinarily not have considered herself capable. So, she applied for the Coppafeel Trek, five days of trekking across the Isle of Skye with Giovanna Fletcher, raising awareness for breast cancer and showing the world what survival looks lik
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Transport For Wales
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I would like to nominate Mark for the Charity Award
Mark since joining the TFW Training Team at Chester has been instrumental is starting a dress down day on payday Friday where all money donated by current and new starters is donated to charities recommended by the staff themselves. Since starting in March 23 this has been running ever since, the total so far as of 5th September 25 is £2,077.48, the charity's Mark has forwarded money to each month has been nominated by staff who themselves have partaken in bike rides, half marathon, ironman events, or donate there own time to, most of these are the smaller local charities where any money donated makes a difference, the list includes scout groups, railway children, superkids, childflight, 34 in total.
The highlight and the reason for the nomination is when Mark organised a collection of easter eggs that were to be donated to children's wards close to TFW depots a total of 870 easter eggs were donated and handed over by Mark on a marathon road trip to 9 hospital children departments in England and Wales.
Mark also organised through the RNLI a Launch a Memory donation organised with the family of a colleague who sadly passed away.
There have been many many letters of thanks from the charity's and hospitals received by Mark that proudly sit on our notice board that Mark acknowledges are also for the staff who donated.
I feel through the work he puts in organising, collating, delivering, producing materials, he is an unsung hero who has done a great thing that has benefited the many communities and individuals who have received these donations.
David Nixon
Driver and Operations Trainer TFW
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Carlisle Support Services
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Matthew Greenwood is an outstanding role model to his team, professionally and personally, due to his kind, charitable and considerate nature. With a belief that ‘Together we achieve more’, Matthew is committed to giving back to charity and can be seen to consistently take part in charity fundraising activities.
In June 2025, Matthew was one-fourth of the Carlisle Support Services team for the Three Peaks by Rail challenge, which raised over £7000 for Railway Children towards their mission of raising vital funds for vulnerable children at risk in the UK, India & Tanzania, with the team receiving the top fundraiser award.
More recently, he joined four other Carlisle Support Services Manchester Contract Managers to take part in the Greater Manchester Mayor’s Charity Bus Pull, which raised over £500 as the team worked together to pull a single-decker bus across a gruelling 30-meter course.
Matthew also completes charity work for causes closer to home. After creating an annual challenge named ‘The Bradford Bin
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Govia Thameslink Railway
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Matt set himself a target of raising £350 for Mind. He smashed this target and raised a total of £453!
Matt completed the GTR London to Brighton Bike Ride, to raise the money and awareness of Mind and what they do
This was outside of Matts comfort area and he ensured he trained as much as he could to prepare, despite in his own words ‘not being particularly fit or having a fancy road bike’
We are all extremely proud of what Matt achieved personally and to help others
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Merseyrail
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Centre 56 Running Team
Centre 56 became one of our chosen charities in January 2024 through our employee-led charity of the year programme. For over 50 years, Centre 56 has provided a safe haven for families in Kirkdale, offering specialist nursery care for children aged 2-12 who have experienced domestic abuse or crisis situations. At any time, the nursery supports up to 60 children and their wider families. Through the Rainbow Room, families can access food, essentials, and clothing free of charge whenever needed. They also provide energy and food vouchers to ensure children grow up in warm homes with full fridges. This partnership was established to raise awareness of Centre 56, which was once a women’s refuge and remained relatively unknown. From the outset, Merseyrail tried to be more than a charity partner and become an invaluable force in driving the charities mission forward. The best example of this is our collaborative campaign, ‘Running the Railways.’
In 2024, Centre 56 hosted its first rail-
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Greater Anglia
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He works very hard to achieve his goal.... This year he organised an Easter Egg collection for the Childs ward at the local hospital and is in the process
of organising Christmas Presents again for the local hospitals..
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Mitie (Network Rail Contract)
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Michelle is Regional Workplace Manager for Network Rail's Southern region. Michelle put herself forward to become Social Value Champion shortly afer joining the contract, recognising there was an opportunity to deliver more Social Value impact. The Champion role, is in addition to a colleagues main role and supports the work of the Social Value Manger and contractual commitments.
One of our key Social Value metrics is employee volunteering. Our Giving Back programme encourages colleagues to take time out of the business, to make a positive local contribution. The new contract mobilised in October 23, from the Oct - to March 24 Southern registered 101 volunteering hours. Michelle then stepped in to the Champion role in April 24 and has been hugely influential in increasing the community impact delivered but also the local colleague culture. In FY24 Southern was the highest performer, delivering an impressive 1000 volunteering hours. Southern have continued in the same vein and have delivered 462 hours so far this year, which again sees them ahead of the other 5 regions. Whilst hours are one of our quantifiable Social Value metrics, our focus is on genuine impact. Something Michelle hasn't deviated from, by supporting existing partnerships and creating and developing southern own relationships. Crawley open house, a charity which supports homelessness, is a successful partnership that Michelle developed. The region provides ongoing support, from donations, to regularly working in the soup kitchen. Michelle efforts were recognised by being included on their promotional roller banner.
"We love people like Michelle and Eddie from Mitie! ? They have been faithful supporters of Open House for a long time, and we were more than delighted to see their friendly faces again in our hostel kitchen recently. Thank you for helping us to sort out lunch every 6 weeks or so for everyone here. We are very grateful!" Crawley Open House Social Media post.
Michelle truly leads by example, exemplified by her hands on and can do attitude, which see's her driving local engagement and upskilling and taking taking on further responsibility. Michelle is the lead Mental Health First Aider in Southern and is also one if 5 colleagues on the contract to complete the inclusion allied programme, championing ED&I. Michelle has supported a student on a school mentoring programme, mentored a Mencap learner with a learning disability on a 5 week placement and is now taking on learner on a 6 month placement.
Michelle understand Social Value is a key part of our contract and approaches it, as she does with all areas of her work, with positivity and complete dedication. Thank you Michelle for always going the extra mile.
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C2C RAIL
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Charity Award Nomination Statement for Paul Meenan
I am delighted to nominate Paul Meenan for this charity award in recognition of his outstanding dedication and initiative in supporting Gold Geese, a local children’s cancer charity.
Under Paul’s leadership, our team launched a program on our job site to collect and store all scrap and waste materials. Through careful management and collective effort, we were able to redeem these materials and, on two occasions, present cheques of £5,000 and £10,000 to Gold Geese. This initiative not only reduced waste but transformed it into meaningful support for children and families facing cancer.
What truly sets Paul apart is his personal commitment. He regularly gave up his weekends to help us sort material including strip cable, ensuring we achieved the highest possible yield. Thanks to his example and encouragement, this approach is now being adopted by all his contractors, multiplying the positive impact across multiple sites.
Paul’s vision, hands-on involvement, and passion for making a difference have inspired our team and delivered real, tangible benefits to the community. He has done this with other suppliers across the c2c route and I believe has raised over £2k at another location, his commitment to community apprentices shows he is a role model for social responsibility in our industry and a deserving candidate for this award.
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Network Rail
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I am writing to nominate Robert Gemmell for a charity award in recognition of his outstanding dedication and contribution to Cash for Kids over the past five years.
Each Christmas, Robert has gone above and beyond to support the charity’s mission, personally delivering gifts to children in need across the local community. His commitment has resulted in a staggering 1,241 presents being delivered to local children who might otherwise have gone without during the festive season.
What sets Robert apart is not just the number of gifts he’s helped distribute, but the care and consistency he brings to this work year after year. His efforts have brought joy, comfort, and a sense of inclusion to countless families at a time when it is needed most.
Robert is a shining example of what community spirit looks like in action. He expects no recognition for his efforts—but it’s exactly that quiet humility, paired with a tireless work ethic and genuine compassion, that makes him such a deserving recipient of this award.
Robert also recently undertook a sponsored bungee jump to raise funds for Age Scotland, demonstrating remarkable courage and commitment to supporting our community’s elderly.
His enthusiasm and determination not only helped raise a significant amount of money but also inspired others to get involved and contribute. Robert’s selfless dedication and willingness to challenge himself for a worthy cause truly embody the spirit of giving and community service.
I believe Robert’s charitable actions deserve to be acknowledged and celebrated, as they make a real and positive impact.
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West Midlands Railway
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Sam Passmore has worked at Wolverhampton station for 17 years. When she became a Customer Experience Manager, she wanted to do something for people who were struggling with their mental health and be able to point them in the right direction for help and support.
Wolverhampton Station has seen an increase in people coming to the location to get away from their daily lives or sometimes just to have interaction. However, it’s also a place people come to as a way to potentially take their own life, or for county lines criminal activities.
Sam helped one such individual one evening when she saw him acting suspiciously. She managed to start up a conversation with him, during which she learned that someone had asked him to bring a knife to the station, and he was waiting for them to get off a train. Sam calmed him down, took him into a room away from everyone and managed to get the knife off him. Police were called and dealt with the situation, however without her awareness this may have gone unnoticed.
Last October, Sam organised an event at the station for key stakeholders and local charities to come together and discuss potential solutions to these ongoing challenges. Rethink, Base 25, Samaritans, Wolverhampton City Council, NHS, Wolves FC Foundation, Railway Children, Carlisle Security, West Midlands Police and BTP were all represented.
At the event, these partners discussed opening a new Safeguarding Hub at the station, and through Sam’s determination this has now become a reality. The Hub, which is run by Rethink, is now open at the station, offering mental health support and guidance. The space is leased for free to the charity and is also available as a space for other local organisations to use for free.
What Sam sets apart is her consistent willingness to support others while continuing to develop herself. She is approachable, reliable and always the first to step in when help is needed – qualities that make her a true asset to the business and role model for others.
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Auctus Management Group
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At Auctus Management Group, we believe that a small act of kindness can spark meaningful change—especially for children navigating the uncertainty of entering foster care. In partnership with Comfort Cases UK and Birmingham Children’s Trust, we recently undertook a heartfelt initiative to provide vulnerable children with a little comfort during a difficult transition.Together, we packed over 100 backpacks thoughtfully filled with essential items and comforting touches—to be distributed to children entering the foster care system. These carefully chosen items are more than practical necessities; they are symbols of dignity, hope, and compassion. They remind each child that they are seen, valued, and not alone.This initiative holds a particularly personal meaning for Sarah Scott, our Head of HR. As a parent to adopted children, Sarah has a deep understanding of the emotional challenges faced by children entering care. “Some of you know that my children are adopted. When I discovered Comfort Cases, it struck a chord,” she shared. “Our daughter, only four at the time, remembered wearing the same clothes until her foster family could get more.”Motivated by these personal experiences and the inspiring mission of Comfort Cases UK, our team mobilised to make a tangible difference. The packing event was a shining example of what can be achieved through teamwork, compassion, and shared purpose. We were honoured to welcome Sarah Jacoby and Sammi Myers from Comfort Cases UK and Alex Hillman and Dawn Crookes from Birmingham Children’s Trust, whose involvement and support added tremendous value to the event.The atmosphere was one of unity and care. Volunteers from across our organisation came together to pack each Comfort Case with thoughtfulness and love, understanding the profound impact such a simple gesture can have on a child during a pivotal moment in their life.Comfort Cases UK, founded a former foster child himself has a mission rooted in dignity and respect. The charity was born from Rob’s own experience of entering care with his belongings in a bin bag. Today, the organisation works tirelessly to ensure that no child in care has to go through the same indignity. Each backpack they distribute stands as a testament to the belief that every child deserves to feel worth and belonging.Reflecting on the experience, Sarah Scott said, “Thank you to everyone who made this possible! From our amazing volunteers to the dedicated Comfort Cases UK team, it was a fantastic day of coming together for a great cause.”Following the success of a recent fundraising football event, we are excited to announce that we will be holding another Comfort Cases packing day very soon. This continued commitment reflects our dedication to supporting children in care not just once, but as part of an ongoing effort to bring comfort, dignity, and hope into their lives.This partnership is just the beginning of our journey. Through continued collaboration and community engagement, we are proud to champion the values of empathy, support, and human kindness—one Comfort Case at a time
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ScotRail
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Sean has gone above and beyond in his fundraising for Age Scotland and really has gone the extra mile (excuse the pun!). We are Scotland Railways chosen charity and Sean has very much taken us on as his charity which is brilliant! He keeps coming up with new ways to fundraise and really pushes himself to the limit.
We started with a lip sync event in our first year of partnership and then he held two karaoke's where he had friends, family and work colleagues all donating to Age Scotland. This year in amongst training to be a driver he has taken part in a half marathon and 3 weeks later was on a exercise bike doing a cycleathon in Queen Street Station. The cycleathon target was to cycle from Queen Street, Glasgow to Age Scotland offices in Edinburgh and back again. He did an incredible job and even when the legs started to tighten and he was feeling tired he pushed through and did it all with a smile on his face and at the same time was putting a smile on others by also doing a mini DJ set while cycling!
He hadn't even finished the challenge when he was chatting to me about what he thought his next challenge could be!
Not only is he raising money for Age Scotland but he is helping to raise awareness of our work. While cycling we had so many conversations with people asking for support and how to access our helpline.
We are seeing many people come forward as part of the partnership to fundraise but what makes Sean stand out is the volume of activities he is doing and the fact he is putting on his own events as well as signing up to our events. He is fun, enthusiastic and a pleasure to have linked to the charity.
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Central Rail Systems Alliance (CRSA)
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Stephen Welsh has gone above and beyond in his dedication to helping others. By organising this year’s Yorkshire 3 Peaks Charity Walk, Stephen rallied friends, colleagues, and the wider community to support a cause that touches the heart of everyone involved: raising vital funds for three-year-old Tommy the Superhero, who is bravely battling Stage 4 High Risk Neuroblastoma. Through his leadership, determination, and compassion, Stephen helped raise over £18,000, providing both financial support and hope for Tommy and his family.
Stephen Welsh is an exceptional example of selflessness, leadership, and humanity. Organising the Yorkshire 3 Peaks Charity Walk was no small feat, yet Stephen’s commitment ensured its overwhelming success. The £18,000 raised will directly help Tommy in his fight against Neuroblastoma, easing the family’s burdens and giving them strength to continue.
Stephen did more than raise funds—he gave a community hope, reminded us of the power of unity, and showed what can be achieved when one individual channels passion into action. His efforts deserve to be recognised and celebrated.
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Network Rail
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Steve gives his time each Christmas to wrap presents and serve Christmas meals for the homeless at new street station but has now been part of Sporting Bears Dream Rides where they take the public for rides in classic cars and over the weekend of the event they raised £19,344 for children’s charities. Steve is also a mental health first aider and I believe that his selfless dedication to the benefit of those less fortunate deserves recognition
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c2c
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On 15 June 2024, c2c delivered its first-ever Ultra Marathon across the Essex Riviera—two distances (50 miles from Upminster and 30 miles from Tilbury) finishing at Southend Central, in partnership with specialist organiser XNRG. 250 runners took part, supported by volunteers from Railway Children, local athletics clubs and c2c colleagues. The event raised well over £25,000 for Railway Children’s frontline work protecting vulnerable children at transport hubs in the UK, India and Tanzania.
Purpose (the cause and need)
Railway Children exists to keep street‑connected children safe wherever they are in the world. Funds raised from this event will directly support emergency interventions—food, clothing, safe shelter and specialist care—delivered through the charity’s programmes at and around transport hubs. A Railway Children fundraising lead described the total as enough to run an emergency shelter for a year in India—turning race day generosity into a full year of protection for children found alone and at ri
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Merseyrail Electrics
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Once again Tim has given his time and experience to Charity endeavours, being heavily involved in the Three Peaks Challenge, that raised a fantastic £200,000 for Railway Children . Tim gives himself to Charity work year upon year and it's finally time he's recognised for his selfless work.
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Freightliner
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One Saturday every month he does a charity walk round the Crewe rail yard for people of the public and they then pay a fee to come and do the walk round and every single bit of money that they pay goes towards a brain injury charity. He has been doing this for over 10 years now and I dont think he has been nominated since. He has earned over £10,000 for the charity and it is a registered charity aswell called the emmie dixon home. And tim mayman is one of the trustees for this and its all reliant upon donations.
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Amulet Security
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I am honoured to nominate Tracey for the Charity Award. Throughout her time at Amulet Security, she has consistently demonstrated exceptional dedication, leadership, and professionalism—both in her role and in her charitable endeavours. One of Tracey’s most significant contributions has been her work with Missing People, a charity that supports the families and friends of those who go missing during the search and beyond, while also standing up for their rights to be treated fairly and equitably. In 2025, Tracey took part in the Manchester Marathon, Newark Half Marathon, and Berlin Marathon, raising an impressive £630 to support this cause. In 2024, Tracey dedicated her efforts to The Ben Kinsella Trust, a UK charity established in memory of 16-year-old Ben Kinsella to prevent knife crime through education, campaigning, and awareness initiatives. By running in the London Marathon, Manchester events, and the Half Marathon, she successfully raised £660 to support the trust’s vital mission of making knife carrying socially unacceptable and protecting young people. In 2023, Tracey supported Oasis Community Learning, a multi-academy trust educating over 32,000 children and young people across 52 academies in England. With a vision of delivering exceptional education alongside community support, Oasis greatly benefited from Tracey’s fundraising efforts. Through her participation in the London Marathon, she raised an outstanding £2,105 to help further their impact. Tracey also extends her generosity to other organizations, such as Railway Children, a UK-based charity working with vulnerable children at risk on the streets in the UK, India, and Tanzania. In May 2025, she participated in the Yorkshire Three Peaks Challenge, raising £120, and later took part in a “Sleep Out” initiative, raising an additional £46 to support the charity’s mission. Across these initiatives, Tracey has shown an extraordinary ability to inspire collaboration, raise awareness, and drive meaningful change. Her passion and determination have not only advanced charitable causes but also left a lasting, positive impact on the wider community. Beyond her charitable work, Tracey embodies the values of integrity, teamwork, and excellence. She is a role model within Amulet Security—always willing to support colleagues, share knowledge, and create an environment where others can thrive. For these reasons, I wholeheartedly believe Tracey is a truly deserving candidate for the Charity Award, and I am proud to put forth this nomination.
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Govia Thameslink Railway
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Tracy joined GTR as CSR Manager in 2024 and has made a transformative impact on the organisation’s community programmes and staff engagement.
One of her most significant achievements was establishing GTR’s first corporate charity partnership with Mind, recognising the profound impact of mental health challenges within the rail industry. Initially aiming to raise £75,000 over three years, the partnership has already exceeded expectations:
• £60,000 raised in the first year, prompting an increase in the overall fundraising target.
• Tracy launched GTR’s Big Fundraising Week, inspiring staff-led initiatives such as charity football matches, station-based cycleathons, relay races, and quizzes.
• Building on this momentum, she introduced the Move for Mind programme, encouraging physical activity to support mental wellbeing and fundraising. Highlights include:
o Staff participation in the London to Brighton bike ride.
o A fundraising walk organised by the LGBT+ Network.
o GTR’s five executive directors each leading a walk across the network.
o The CEO leading a yoga session on Blackfriars station’s balcony.
Tracy’s efforts have fostered a culture of openness around mental health. Staff are increasingly sharing personal stories, helping to reduce stigma and encouraging others to seek support from the Health and Wellbeing team.
As the partnership enters its second year, Tracy is spearheading its first passenger-facing awareness campaign. Collaborating with teams across Marketing, PR, Social Media, Internal Communications, Safety and Wellbeing—as well as Mind’s communications team—she has developed the Train of Thought campaign. This initiative will launch on World Mental Health Day in October, featuring an activation at Blackfriars station where passengers can listen to mental health stories and share their own, seated in train chairs built by GTR’s engineering apprentices.
Beyond this partnership, Tracy continues to lead multiple community programmes, embedding CSR into the fabric of the organisation. Her ability to engage over 1,000 GTR employees, involve executive leadership, and unite departments around a shared cause is truly exceptional.
Tracy’s leadership, innovation, and passion make her a deserving nominee for the Charity Award and is supported by MIND and GTR's Wellbeing Manager
'Tracy is invaluable to the Mind and GTR charity partnership – she goes above and beyond for the success of our partnership, and Mind is incredibly grateful for her passion and commitment. Tracy has been a champion of the cause at GTR from day one and is the guiding force behind the amazing success of our first year, helping to raise over £65,000. She is collaborative, a creative problem-solver, diplomatic and a genuine pleasure to work with'. – Juliana Oliver, Account Manager (Mind)
'Tracy has worked tirelessly with Mind to ensure the success of the campaign. Her energy and enthusiasm is contagious and has encouraged a great deal of participation and the raising of vital funds.' Laura Campbell GTR Health and Wellbeing Manager
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Company Name
GTR - Southern Rail
Please tell us why you have nominated this individual
In July this year, Trevor and Johnny undertook the ultimate challenge of a strongman truckpull, moving a 20 tonne lorry in 3 separate events. Side by side Trevor and Johnny gave it everything they had in pulling, pushing and heaving this heavy load all in aid of raising money for Momentum Children's Charity.
The pair raised a whopping £2,180 to donate to their charity, Momentum Children's Charity, who supports families with children facing cancer and other serious illnesses. Partnering with hospitals in Surrey, Sussex and London to provide tailored support both in hospital and at home.
This dynamic duo spent months leading up to the challenge pushing each other to the max during training, through injury and hardship. Rounding up support from every corner of the business, all in aid of supporting those in real need.
We are all so proud of these 2 for the blood, sweat and tear they both poured into this charitable cause and it is my absolute honour to nominate them for recognition with this award.
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Company Name
Young Rail Professionals
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Young Rail Professionals (YRP) is built on a spirit of volunteering and giving back. Every member of YRP contributes their time outside of their professional roles, creating an organisation that has become a force for positive change across the rail industry and wider society.
A Movement Led by Volunteers, YRP has no paid employees. Its growth and impact — with membership doubling in recent years — is entirely the result of hundreds of volunteers dedicating thousands of hours to support their peers and communities. This culture of selflessness has become one of rail’s greatest examples of social value in action.
YRP’s events consistently champion charitable causes, with fundraising built into its national dinner, awards, and regional activities. Over the years, YRP has raised significant sums for rail-linked charities and grassroots organisations, while also giving smaller charities visibility across the industry.
Beyond fundraising, YRP has provided hands-on support to community projects, connecting members with volunteering opportunities and championing social impact as a professional responsibility. Volunteering 1400 hours at Ffestiniog heritage railway to rebuild: a brand new sidings and the rebuild of a junction.
The YRP has reignited its Wales, Western, and Scotland committees and launched an all-island Ireland committee, ensuring that charitable initiatives extend across every nation of the UK and Ireland. Whether through mentoring, school outreach, or fundraising, YRP has created a truly national platform for rail professionals to serve their communities.
Perhaps YRP’s greatest charitable impact is less visible but deeply profound: empowering young people to believe in themselves and their industry. By providing free opportunities for training, mentorship, and leadership, YRP enables thousands to grow both personally and professionally. This ripple effect creates stronger individuals, stronger organisations, and stronger communities. Positioning itself to remain as economically accessible as possible.
To conclude, YRP exemplifies how the rail industry can be a force for good. Its volunteers not only fundraise and give back but also inspire a culture of generosity and service. By nurturing talent, championing causes, and strengthening communities, YRP demonstrates every day that rail’s true value extends far beyond the tracks.
For its commitment to volunteering, fundraising, and empowering communities across the UK and Ireland, Young Rail Professionals is a worthy recipient of the Charitable Causes Award.
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CUSTOMER SERVICE TEAM OR PERSON AWARD
This award recognises individuals or teams who deliver exceptional customer service within the rail industry. It celebrates those who consistently go the extra mile to enhance passenger experience, demonstrating professionalism, empathy, and a proactive approach. Whether by assisting customers during challenging situations or ensuring a smooth and enjoyable journey, nominees in this category play a vital role in fostering trust and enhancing the reputation of the rail industry.
Example job titles in this category:
Train Presentation Supervisor, Rail Coordinator, Customer Services Assistant, Oyster Helpline CSA, Training Coordinator, Administrator, Community Relations Manager, Roster Clerk, Planning Manager, Security Operations Manager, On Board Service Manager, Customer Host, Train Manager, Train Guard, Station Officer, Team Leader...
You can see all the past winners here.
Company Name
Chiltern Railways
Please tell us why you have nominated this individual
I am nominating Adil Lone for the Rail Staff Award in Customer Service because of his consistently exceptional commitment to helping passengers, his calm and professional manner in challenging situations, and his dedication to going above and beyond to ensure every customer receives a positive and safe experience.
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Company Name
GTR Southern
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Year after year, Aleck continues to display his affinity with staff members in the position as a Roster Clerk. A postion once unappreciated by many, Aleck has changed this narrative through his courage, his ability to engage and communicate with staff members in a wholly professional manner whilst he endeavors to give us a satisfying work life balance.
For these reason, I nominate Aleck for a Railstaff Award.
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Company Name
GTR - Southern
Please tell us why you have nominated this individual
Whilst conducting their routine patrols at Brighton station Rail Enforcement Officer Team Leader Alex Powell and Rail Enforcement Officer Shane Farrell, noticed a lady with 2 small children who was visually distressed.
The lady, who was also heavily pregnant, was overwhelmed by travelling with children, luggage and dealing with disruption. She had also left her phone on the bus and could not contact her husband for help.
Alex and Shane helped calm her down and asked what they could do to help. Shane allowed the lady to use his work phone to call her husband, and whilst she did that, Alex wrote out instructions on what trains she needed, which change over stations, and timings for the rest of her journey. She was travelling all the way to Manchester so this was quite a long journey for her.
They then took her, her children, and her bags to the train, and got them all sat comfortably. Whilst they were waiting for the train to depart, Alex got a couple of the railway safety sticker books for the children to help keep them entertained.
This in itself is not extraordinary, but the subsequent story was special. A couple of days later Alex received a card in the post, addressed to Brighton Station.
The lady explained that she was also overwhelmed because her father was gravely ill and she was not in the right frame of mind due to the stress of that. Because of the kind actions of Alex and Shane, this lady and her children made it to Manchester safely and without further issue. And due to this, she managed to see her father that evening before he passed away the next morning. She was so grateful that she managed to say good bye in person and had they not helped her she didn't think she would have made it out of Brighton.
This not only shows the compassion and kindness of these officers, but is an excellent example of customer service and going the extra mile.
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Company Name
Network Rail
Please tell us why you have nominated this individual
Alison hasn't been with us very long (joined back in Aug 2024). She has been a non stop whirl wind of enthusiasm and passion for all things community engagement since then. One of her key projects has been to secure funding and the introduction of Virtual Reality headsets on our route - we use them to explore the immersive world of the potential dangers of the railway if not used properly with children and young adults but the message works for adults too! It hasnt been easy to secure funding ut due to Alison's commitment and dedication she secured the required funds from our Readiness and Resilience colleagues who have responsibility for trespass and route crime. I asked Alison why she thinks it has made such a difference. This is what she told me. "l I think that it has revolutionized how we deliver rail safety in school as we take the students on a virtual journey to a place where hopefully they will never find themselves and show them the consequences of making a bad decision, such as trespass or the dangers of electrified lines". The community events are being brought bang up to date with adults and children alike desperate to try our new technology. People are now seeking me out to support their rail safety initiatives including partnership work with TOC's. The benefits of VR cannot be underestimated is it will register in the brain as an actual experience and stay in the memory for a long time. People can recall VR experiences in great detail".
At a time when money is scarce, value for return on investment is of paramount importance and particularly the challenges we have all faced this year with not being able to purchase branded safety merchandise - the VR headsets enable us to relay the safety message impactfully time and time again - reusing the magic the simulation brings without having to spend any more money - literally 1000s of young minds can be educated! Brilliant
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Company Name
Merseyrail
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Alison Mearns, Station Retailer, Hamilton Square
We are proud to nominate Ali for her exceptional commitment to customer service within the rail industry. Her dedication to passengers, professionalism under pressure, and unwavering positivity make her a standout member of our team. Whether assisting commuters during peak hours, helping tourists navigate unfamiliar routes, or supporting vulnerable passengers with care and compassion, Ali consistently delivers service that goes above and beyond expectations. Her deep knowledge of rail operations, timetables, and safety procedures ensures that every interaction is both helpful and reassuring. She embodies the values of our railway and her ability to turn a stressful travel moment into a smooth experience is nothing short of remarkable. She is not just a customer service representative—she is the face of our railway, and a true ambassador for excellence.
We have received numerous comments from our customers here are a few examples:
“Superb customer service and always with a smile.”
“Absolute Gem of the station! Always makes me smile when I pick up my ticket and snack! Amazing lady that really brings life to the station!!!” “Ali always brightens up my day when going into Hamilton Square station. Her customer service is second to none and we miss her when she's not in!” “Ali is an absolute legend. Her personality is difficult to put into words, but her relationship with customers and colleagues is simply second to none.” “Alison is the most cheerful and amazing member of staff you have she always happy every day and seeing her on my way to work each day brings a smile to my face and she is just wonderful she is a credit to Merseyrail.”
“I am 81 years old and was travelling from Hamilton Square to Liverpool Lime Street for onward transport to Blackpool North. I am not very stable on my feet so as my tickets were being printed by your employee, she took notice of my frailty and accompanied me to the ticket barrier with detailed instructions on where to board the train for nearest access to the lime street station lift. She was most helpful and considerate and went out of her way to help. I make this journey regularly and very often see her and she always smiles and says hello. I think her name is Ali.”
Some comments from her colleagues:
"It’s Alison she is just incredible.”
"Ali has always been very supportive to me and the customers since I started, she is very knowledgeable and willing to help anyone she is an asset to merseyrail."
“Ali is great to work in a team with, willing to help you without hesitation and really embody’ s the new core values. She deserves some recognition :)”
“Absolute legend, customer service incomparable, brightens everyone’s day.”
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Company Name
West Hampstead Station Staff
Please tell us why you have nominated this individual
Ash, as he is known, is always cheerful and friendly, enthusiastic about his job, and beyond helpful to the many who pass through his extremely busy station. He carries the very young in their buggies up and down the stairs, the station has no lift, and is equally kind to the old, the blind, and the confused. He patiently helps the many who have ticket and language problems and I have never seen him loose his temper even when provoked. His regulars plainly know and love him as do their children who get great delight from giving him high fives. He writes and puts up a cheerful and quite often thought provoking quote for the day every morning when he arrives for work and just reading it gets the morning off to a good start. Altogether, ( another quote,) he is a good deed in a naughty world!
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Company Name
Carlisle Support Services
Please tell us why you have nominated this individual
Marie Thomson and Djelal Niyazi have consistently delivered exceptional service at Cambridge Heath Station, setting the gold standard for teamwork, communication, and customer care.
Thanks to their dedication and attention to detail, the station achieved 100% in the TfL Staff Information Surveys—a remarkable accomplishment that reflects their commitment to keeping passengers informed, safe, and supported at all times.
Their teamwork is seamless, their professionalism unwavering, and their focus on delivering accurate, timely information ensures every passenger enjoys a safe and comfortable journey. They maintain a secure, welcoming environment and consistently go above and beyond to provide flawless service for everyone. They have regular passengers who often stop and chat with them, and decorate the station to celebrate events.
Marie and Djelal are the definition of excellence in action—and truly deserving of Team of the Year.
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Company Name
Greater Anglia
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The Cambridge Helpdesk team is one of the most adaptable teams I have ever witnessed. In the last year they have completed over 9000 passenger assists, dealing with everything from people with mobility issues who require help to board a train to passengers who require emotional support due to the busy train station environment. As a Category A station the Helpdesk team are also required to carry out Security Checks every 30 minutes in our high traffic Red Zone as well as providing train information and onward travel information at at station that has a large number of commuters and tourists on an everyday basis. During disruption the team must adapt again, carrying out all their normal tasks whilst keeping passengers updated about the disruption and organising taxis and buses to get people to their final destinations. Despite what can be gruelling days the Helpdesk team work hard to ensure that every passenger interaction is a positive one, understanding that passenger assistance is often more about reassurance than it is action; reassuring the passenger that they are on the right train, that they will get a seat, that someone will be there to meet them at the other end, that they are not a burden. The Cambridge Helpdesk Team are exactly what every customer is looking for when they enter a station, someone who is happy to help, someone who is always putting the passenger first, someone who cares.
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Company Name
Carlisle Support Services // Chiltern Railways
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Since the contract began, the collaboration between Carlisle and Chiltern on Ticketless travel efforts has resulted in a reduction of offences from over 6% to under 4%, which roughly equates to c.£5m revenue at risk. This collaboration on ticketless travel has shown a reduction each quarter that the contract continues.
All Revenue Protection Officers (RPOs) and Customer Service Inspectors (CSIs) are trained to a high standard, which includes Highfield Level 2 Customer Service, Conflict Management, alongside training in Retail products and services. This enables a higher level of customer engagement as our teams can educate customers on ticket types and the right ticket for their journey. We have also provided additional training on Ramp Assistance, Empathy Lab training and Rail awareness, which covers train performance and basic fault reporting for trains and stations. The team are regularly refreshed and trained in the use of Body Worn Video, which ensures the safety of our team members and the general public, in addition to reducing conflict.
The team consistently exceeds expectations with high levels of attendance and joint working with other departments within Chiltern. This provides a high level of customer service whilst making sure that people have paid, and if not, the appropriate action is taken in a fair but assertive manner.
Joint working between Carlisle and Chiltern ensures that the tasks for the following weeks and upcoming events are completed early. By reviewing the data sourced from both Chiltern's internal systems and the Work-IT database that Carlisle uses, the teams can then be deployed based on data.
There is a high level of staff retention between both teams, with multiple individuals excelling, which has led to promotions, whether this is within Chiltern or up the Carlisle internal ranks. Within the Security and Customer Service industries, a common denominator is a high churn of employees; however, we have bucked this trend with engaged team members who consistently provide high outputs and results.
Over the last quarter, we have witnessed a consistent reduction in both physical and verbal assaults on our team, due to the Empathy Lab training and Conflict Management Training for the RPOs and CSIs. This training has taught them the importance of 'Respond, don't react' to deal with scenarios and has ultimately improved staff experience.
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Company Name
LNER
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In the 3 years that Carolyn has been with LNER she has made such a positive impact on colleagues and customers from LNER and other TOC passengers. Always smiling, always caring with a bubbly nature which is infectious to all who meet her. Carolyn has dealt with many incidents on train and on train teams, as well as station colleagues speak very highly of her and note that she works incredibly hard to putting the customer first.
Recently we had a vulnerable young person travelling frequently on a service. This young person confided in Carolyn, and building up rapport and trust, Carolyn helped take care of the young person’s basic needs with some food and drinks. Carolyn worked with local protection colleagues including BTP to ensure support plans were put in place or highlighted to the correct organisations. Emotionally this was a difficult situation and Carolyn dealt with it with care, empathy and compassion. This is something that happens regularly. Carolyn has a unique way of identifying what customers nee
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Company Name
GTR
Please tell us why you have nominated this individual
"The best Customer service officer to work with. Customers love and admire his selfless and attitude to work and they call him MR COOL. Fair minded, determined and very caring" said Lionel Koman.
"The reason I have nominated Charles for the customer service award, Charles continuously represents GTR values and has a very positive can do attitude which customers are drawn to. Charles helps customers to do the best of his abilities whether it is passenger assistance, lost property and any information regarding journeys. Charles is the colleague that makes passengers travel with confidence. " said Rhys Steele.
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Company Name
Grand Central
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Over the past 12 months, GC’s Customer Relations Team has been dedicated to enhancing the customer experience. Their core responsibility lies in providing restorative support to customers when their journey has not met expectations. In fulfilling this role, they actively advocate for change on behalf of our passengers and collaborate closely with teams across the business to ensure the customer voice is not only heard but acted upon.
Measurable Impact
• Resolution Rate: Following a challenging post-COVID period and a time under special measures with the Office of Rail and Road (ORR), the team has made significant strides in restoring customer confidence. Over the past year, they successfully resolved 98.64% of customer cases within 20 days—surpassing industry benchmarks and demonstrating our commitment to timely, effective service recovery.
• Customer Satisfaction: Our post-resolution satisfaction scores have improved by 22%, reflecting our commitment to empathetic and effective support.
• Volume Managed: Over the past year, the team managed close to 42,000 customer interactions, each approached with a commitment to compassionate service and trust restoration. This volume reflects not only the scale of their engagement but also the consistency with which they prioritise care, empathy, and resolution in every customer touchpoint.
Strategic Initiatives
• Feedback-Driven Change: They’ve supported the implementation of several key service improvements directly informed by customer feedback, including safety improvements for boarding of disabled passenger, enhancements to the cleaning regime of the trains through customer feedback, a new and improved platform for customers to easily claim delay compensation.
• Cross-Functional Collaboration: They've partnered with our onboard teams to spend time within each other’s operational areas, fostering a deeper understanding of roles and responsibilities. This collaborative approach has strengthened cross-functional relationships, leading to smoother customer journeys and a noticeable reduction in service escalations.
• Proactive Outreach: They've launched a series of proactive initiatives aimed at identifying and supporting customers before issues escalated—we saw a 38% reduction in complaints thanks . These efforts included enhancing our automated phone systems to communicate service disruptions more effectively, strengthening coaching and training to improve first-call resolution, and updating website content to provide clearer, more accessible information for customers.
Recognition & Culture
• Internal Recognition: The team was acknowledged in company-wide leadership communications for excellence in customer advocacy following the publication of the ORR survey results for complaint handling and satisfaction.
• Training & Development: Invested in advanced training for empathy, conflict resolution, and systems knowledge to elevate service quality.
• Team Culture: Fostered a culture of accountability and compassion, where every team member is empowered to make a difference.
In our most recent staff engagement survey, as a team we scored 89%, which was an improvement of 26% from the last survey.
In a passenger survey carried out by the Office of Rail and Road, the team finished as the 2024/25 champions in:
• Passenger Satisfaction with Complaints Handling
• Passenger Satisfaction with Complaint Operator
It is the first time the Customer Relations Team completed the double in the 20-strong TOC league
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Company Name
Lumo
Please tell us why you have nominated this individual
At Lumo, customer service is at the heart of our service. Since launching in 2021, Lumo has reimagined affordable rail travel with a people-first approach, operating Britain’s first 100% electric fleet between London and Edinburgh.
The Customer Service Team, spanning Onboard Ambassadors, Rail Delivery, Health & Safety, Communications and even Management, works as one cohesive unit to deliver exceptional service, sustainability, and community impact.
This year, Lumo was awarded ServiceMark Accreditation by the Institute of Customer Service, a prestigious national benchmark recognising outstanding customer service and a commitment to continuous improvement.
Assessors praised Lumo’s “clear and enduring commitment to high-quality service, led from the top,” and described the company as a “high-performing train operator with an unwavering dedication to service quality.”
Onboard Ambassadors are the face of Lumo, consistently praised for their warmth, empathy, and proactive care. Whether assisting a nervous traveller or supporting customers with accessibility needs, they go beyond expectations.
One standout moment saw an Ambassador help a visually impaired passenger throughout their journey, prompting heartfelt thanks for their “genuine kindness and professionalism.”
Behind the scenes, Rail Delivery and Health & Safety teams ensure journeys run smoothly and safely, while the Communications team keeps customers informed with clarity and compassion.
Management fosters a culture of empowerment and inclusivity, exemplified by the launch of gender-neutral uniforms made from sustainable materials, embraced by staff for promoting comfort and self-expression.
Lumo’s customer service extends far beyond the train. In 2025 alone, the team:
• Helped a 90-year-old man live out his lifelong dream with a tailored “work experience” day.
• Partnered with Family Fund to give a family raising a disabled child a joyful day out in Edinburgh.
• Surprised customers with complimentary drinks on Random Acts of Kindness Day.
• Supported the Green family, through The Charlie and Carter Foundation, with a special trip.
• Enabled a Year 4 class from Broadwood Primary School to visit Westminster.
• Facilitated a live thriller writing session at 125mph with authors from Bloody Scotland.
• Supported Newcastle Eagles women’s basketball team for a third year.
• Took on the Three Peaks Challenge in memory of colleague Kieran Dunlop.
• Partnered with Edinburgh Cocktail Week to promote sustainable travel.
These moments reflect a team that listens, responds, and acts with heart.
Lumo also champions regional pride and sustainability. During the Great North Run, they displayed over 500 public messages of encouragement along the race route.
Their partnership with Marka helps customers make informed, eco-conscious choices, while their 50% plant-based menu and digital ticketing reduce environmental impact.
What sets the Lumo Customer Service Team apart is their unity and purpose. Across departments, they operate with a shared commitment to making rail travel better, for customers, communities, and the planet. Their professionalism, empathy, and innovation not only enhance journeys, they help elevate the rail industry.
For their outstanding service, heartfelt initiatives and transformative impact, the Lumo Customer Service Team is a truly deserving nominee for the Customer Service Award.
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Company Name
Merseyrail
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Diane Griffiths, Station Assistant, Conway Park
Diane is an integral part of the Conway Park team. She has a very bubbly & friendly approach and is well respected within the team and by all our regular customers, families and their pets. She is open and honest towards everyone. She has a great knowledge of our services, our network, and places of interests, local attractions & ticket types. Diane has excellent customer services skills with our regular customers and surrounding neighbours. Diane interacts with the team encouraging them all to be a part of the group and never leaving anyone out. Her manager has been pulled aside by customers commenting on how friendly Diane is with all including pets. Her friendly approach and willingness to help everyone whether it’s giving our younger customers a VIP ticket, right through to providing help and support to all our customers, assisting them on/off our trains or just a general chat, she always makes their day. Diane will put up displays for the local childr
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Company Name
LNER
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Donna is always going above and beyond for her colleagues and in particular her customers. Donna is a mentor for new starters and she always makes them feel comfortable and adapts her mentor style for each individual. Donna mentors her trainees to a high standard ensuring they deliver a first class service for customers
Donna always goes out of her way to ensure customers are comfortable and have a great experience on board and she starts this by ensuring she greets her customers at the door when they are boarding and also wishes them a pleasant day when they are off boarding. Donna is an example of excellent customer service
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Company Name
Carlisle Support Services
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Dorian Jacobs is the very embodiment of customer service excellence and an invaluable member of the team. He consistently goes above and beyond—not only for our customers but also for his colleagues. Wherever Dorian is present, operations run seamlessly, morale is high, and both staff and passengers feel reassured by his presence. His absence is felt deeply; staff and customers alike express genuine disappointment when he is not on duty, a true testament to the impact he makes.
While Dorian possesses all the credentials and qualities to be an SDM, his passion for the frontline is undeniable. He thrives in this space because it is where he can directly support people—something he truly loves and excels at.
I had the privilege of personally witnessing a moment that speaks volumes about his character and professionalism: Dorian saved a life. In what could have been a chaotic and overwhelming situation, he remained calm, decisive, and completely focused on what needed to be done. His leadership, composure, and teamwork in that critical moment demonstrated exactly what it means to be a true leader.
To say that Dorian deserves recognition would be an understatement. Even if he were to receive this award, it would only begin to reflect the immense value of his contributions to the London Overground. His dedication, professionalism, and humanity set a standard that inspires us all.
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Company Name
Merseyrail
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Elaine Ellis, Station Retailer, Town Green Station
We would like to nominate Elaine for her exceptional dedication to customer service. She consistently goes above and beyond to ensure every customer feels valued, heard, and supported. Her professionalism is matched only by her warmth and empathy, making every interaction not just efficient, but genuinely uplifting. Whether handling complex issues or offering simple guidance, Elaine brings a level of care and attention that sets a gold standard. Her ability to remain calm under pressure, resolve concerns swiftly, and leave customers smiling is truly remarkable. She embodies the spirit of service and is a shining example of what great customer care should look like. It’s a privilege to work alongside someone so committed to excellence. Here are some comments from her customers:
“Elaine is always very helpful and willing to give advice. I purchased a monthly pass with the help of her advice as she is very observant and noticed I travel to different stations
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Company Name
CrossCountry Trains
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This person consistently achieves high levels of Customer Service - from going the extra mile for passenger assistance - recently received a coveted STAR award by CrossCountry for assisting a distressed family member on a phone call regarding their elderly relative, who was lost after significant disruption on the railway. He is constantly recieving praise from passengers for a multitude of reasons including; Lost Property, Passenger Assistance as well as any claims and complaints that are given to him. He is always making sure passengers feel heard and empathising with them when difficult times have arisen and just generally going above and beyond for anyone who requires help or guidance.
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Company Name
GTR
Please tell us why you have nominated this individual
Since February 2025 Rail Enforcement Officers (REOs) from all GTR TOCs have been working together on a joint project - OP HART - to not only improve customer experience, but to provide assistance and support to homeless people using the trains for refuge.
Our network spans multiple counties, with hundreds of stations from Bedford down to Brighton. Many of our services are 24/7 and are seen as a safe place to sleep for those who are homeless.
This can be unpleasant and annoying for fare paying passengers to find people sleeping on the trains, but many of these individuals have found themselves in very unfortunate situations and are simply seeking shelter and safety.
Coordinated patrols have been done along the length of the network in the early morning, with officers working from Brighton, Bedford and Purley, through to the London Core. Anyone who was found to be sleeping on the trains due to homelessness was offered assistance and advice by REOs. Leaflets and information sheets on where to find help and support up and down the network were handed out and Streetlink referrals were offered.
Advice was given about the need for tickets and some individuals were issued warnings for fare evasion and byelaw offences. In some cases, where there was suspicion or concern for welfare, checks were done by REOs on the Police National Computer. Over the course of all the operations run so far in 2025, these checks have resulted in 5 arrests of individuals who were wanted on warrant for other offences and thus helped to take criminals off of the rail network and provide a safer environment for passengers and staff.
Another positive result was that during one patrol in the early hours, REOs came across 2 young teenage girls on a train in London. REOs performed checks on both of them, and one of them had been reported missing from her care home. Both were subsequently returned home by British Transport Police Officers to their homes which were over 2 hours away on the South Coast.
A list of contacts for charities and support agencies across the rail network was created and handed out by REOs to anyone in need. But in addition, REOs also reached out to local homeless charities directly, and on 2 different occasions, a representative from the homeless Charity Emmaus patrolled alongside officers to engage with anyone in person.
This operation is on going with dates held in February, April, May and June and more planned towards the end of the year to coincide with the colder weather.
The whole REO team is dedicated to improving the journeys of our customers, but doing so in a empathetic and caring way, and at the same time keeping passengers and staff safe.
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Company Name
Merseyrail
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Gary Nester, Revenue Protection Officer, Liverpool Central
On 26th May, Merseyrail faced one of its most challenging days during the incident which occurred in the city at Liverpool FC’s winner’s parade. The entire Revenue Protection team was exceptional, but Gary stood out. Following the tragic incident outside Moorfields station, injured members of the public made their way to the station for help. Gary, an advanced first aider, triaged each casualty and advised BTP, who were in contact with control. He remained calm and compassionate throughout, offering reassurance and care to those in distress. Gary’s professionalism and humanity during a critical moment were truly outstanding—he is a credit to both his team and the wider Merseyrail network.
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Company Name
Transpennine Express
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Customer Ambassadors Team Glasgow Central is a new role which aims to provide a service for Assistance team and,carry it out in a daily professional manner to the Delight of manager Carrie Donaldson who built this team
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Company Name
Great Western Railway
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I am delighted to nominate Glen for the Rail Customer Service Excellence Award in recognition of his outstanding commitment to passenger experiences and his exceptional contribution to enhancing the reputation of our rail service.
Glen consistently demonstrates the professionalism, empathy, and proactive approach that defines exceptional customer service in the rail industry. His dedication to going the extra mile for passengers is evident in every interaction, creating positive experiences that foster trust and confidence in our services.
COMMITMENT TO CUSTOMERS
Glen's approach to customer service embodies our core value of being Committed to Customers in the most genuine way. He doesn't simply respond to passenger needs - he anticipates them. Whether dealing with routine inquiries or complex travel disruptions, Glen maintains a calm, professional demeanor while ensuring every passenger feels heard and valued.
EXCEPTIONAL SERVICE DELIVERY
What sets Glen apart is his natural ability to turn potentially challenging situations into positive customer experiences. During service disruptions, delays, or passenger concerns, Glen steps forward with solutions-focused thinking and clear communication. His empathetic approach helps passengers navigate difficulties while maintaining confidence in our rail service.
Glen's proactive stance means he identifies potential issues before they impact passengers, often implementing preventive measures that enhance the overall journey experience. This forward-thinking approach significantly contributes to passenger satisfaction and operational excellence.
PROFESSIONAL EXCELLENCE AND EMPATHY
Glen combines technical competence with genuine care for passenger welfare. His interactions demonstrate deep empathy while maintaining the highest professional standards. Passengers frequently commend his helpful nature, clear explanations, and willingness to ensure their journey meets their needs.
ENHANCING RAIL INDUSTRY REPUTATION
Through his consistent delivery of exceptional service, Glen actively contributes to building trust in rail transport. His positive passenger interactions create advocates for our service and the broader rail industry. Colleagues and passengers alike recognise Glen as someone who genuinely cares about the passenger experience and works tirelessly to exceed expectations.
Glen's dedication to customer service excellence makes him a worthy recipient of this award and a valuable ambassador for the rail industry's commitment to passenger satisfaction.
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Grand Central
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The Grand Central Open Access station coordinator team at London Kings Cross may be small, with just five colleagues, but together they manage to achieve great results. Representing three different operators, Grand Central, Hull Trains and Lumo, the individual team members adapt really well to the unique challenges of varying service patterns, customer needs and operational practices, while also working as a cohesive team.
The team provides exceptional face-to-face customer service, supporting passengers with wayfinding, travel information, ticket queries and disruption advice. During service challenges, the team consistently exercises sound judgement to ensure customers reach their destinations, often going the extra mile to do the right thing.
Alongside their frontline work, the team members actively promote the Team Kings Cross ethos, delivering the station’s service standards of Warm Welcome, Listen to Understand and Own it and Make Things Happen. Their contribution really exemplifies outstanding customer care and teamwork, ensuring that passengers feel supported and valued every day.
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Govia Thameslink Railway Limited
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The Hitchin revenue protection team has consistently performed at a high level, with a high level of Mg11 statements taken, penalty fare notices issued, tickets sold as well as maintaining a visible presence at GTR stations and on board GTR services.
As well as conducting these duties the team are often on hand to help their station colleagues during times of disruption and planned engineering works and always demonstrate a high standard of customer service every time, managing crowds, organising taxis and buses and working closely with other parties.
This depot has an amazing team ethic, constantly working closely with each others as well as both internal and external stakeholders.
As their manager I am very proud to have them as part of my team.
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Merseyrail
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Jacqueline McCreesh, Train Manager, Birkenhead Central TCD
Jacqui is one of newer Train Managers at the Depot. Her managers were instantly blown away by her presence and the energy she brings. The positivity she displays and passion for people is infectious to those around. Jackie regularly pops up with ideas on how to support the business and its customers. Also, Jacqui carries all kinds of goodies in her bag for Customers and her train Service (which she pays for herself). Within 5 minutes of meeting Jacqui its very clear she is a natural embodiment of our company values.
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GTR - Southern
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On Friday 08 August 2025 Jake Wallis, James Smedley and Darren Bulled were patrolling at Barnham station with British Transport Police (BTP) when they were notified about a person being hit by a train at West Worthing station. Due to a lack of BTP police officers available the REOs were asked by the BTP Sgt to join them at West Worthing to assist.
There were only 2 BTP officers on shift in that area, and reinforcements had to be brought in from Portsmouth, which took a long time to arrive due to distance.
Jake, James and Darren liaised with the station manager and provided crowd control and customer service whilst police processes the crime scene.
Due to the horrific nature of the incident, which had unfortunately been a fatality, these REOs were exposed to a very traumatising and graphic scene, but despite this, they remained professional and carried out any task asked of them without hesitation.
They provided refreshments to witnesses, some of which were in shock, and helped keep one lady calm who was visi
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LNER
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James has supported the launch of Navigator and supported many of his colleagues on how to use the new APP. He took time out and ensured that he adapted his approach based on peoples learning styles. James has also been receiving a ot of feedback from colleagues on how as his role as a Senior Host he takes a calm, sensible and realistic approach when faced with disruption. He has handled himself professional and not panicked and ensured not only his colleagues but most importantly customers were put as ease with regular communication and ensuring everyone felt they were looked after.
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Carlisle Support Services
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Carlisle Security Officers, Jason Crutchley and Kevin Waterhouse are outstanding in their roles as enforcement officers. Most recently, they have been recognised for how they performed during a recent incident at one of the main stations in the Warrington area.
While diligently carrying out ticket inspections, Jason encountered a male passenger travelling with an invalid ticket. When asked for further information, the passenger became agitated and aggressive. Jason remained calm and professional, continuing to engage with the individual despite the challenging behaviour.
During this time, a member of staff from another company informed Jason and Kevin that the passenger was wanted by the police. Kevin immediately took decisive action by attempting to contact the police, and when he was unable to reach them by phone, he quickly went in person to the police station adjacent to the site. Within minutes, four police officers attended and spoke with the passenger.
The police confirmed that the male was wanted in connection with knife crime and drugs, and he was arrested on the spot. The attending officers expressed their thanks and appreciation to Jason and Kevin for the professional and effective way they handled the situation.
On behalf of Carlisle Support Services Revenue team at Manchester, we would like to extend a big thank you to Jason and Kevin for their quick thinking, professionalism, and teamwork. Their actions not only ensured the safety of staff and passengers but also directly assisted the police in apprehending a wanted individual.
Well done, Jason and Kevin — your efforts are truly commendable.
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Grand Central
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Jeron is one of the Grand Central train drivers based at the Sunderland Depot. However, he goes above and beyond this role on every shift. When travelling he routinely supports his catering colleagues, either behind the buffet helping prepare and serve customers or delivering refreshments and interacting with our customers, going above and beyond his core duties.
Jeron also helps our senior conductors by preparing and labelling the trains with reservations. He does this every shift with enthusiasm – nothing is too much for him. In a role that can be challenging and tiring, Jeron’s positive attitude and willingness help shines through and is a fantastic example of putting the customer first and supporting his colleagues. Employees like Jeron make working at Grand Central enjoyable and his enthusiasm rubs off on staff and customers.
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ScotRail
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I am nominating the Johnstone Station staff for they are helpful, friendly, patient, and understanding.
I travel from Johnstone to Glasgow every morning and it's a pleasure to buy my ticket at Johnstone Station.
The staff their get to know their regular customers and ALWAYS greet me with a 'hello Steve' or 'good morning Steve'. It's an utter pleasure to visit the Station as it really sets me off to a great and cheerful start to my day.
They keep the Station and its grounds very tidy and in the winter months, make sure it's well salted.
I've noticed that it's not only me who they are friendly to, but other customers as well, and they are VERY patient towards those who ask them questions or don't quite understand what they want or need. Even those who get a bit upset with regards to price increases, they are calm, collective and explain things to reassure the customers.
A BIG thank you to: Susan, Janice, Claire, and Zoe for giving me the start to the day that they do.
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Merseyrail
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Jonny consistently works hard and looks after every customer he comes into contact with. He is passionate about his role and helping people, as well as always saying yes when someone needs help. He continuously goes the extra mile and helps to put in new systems to better help all customers who get in touch.
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Network Rail
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Joe Sheehan is the brilliant Technical Operations Manager at Network Rail who turns tech chaos into calm! Based at Manchester Square One, Joseph leads end-user IT operations with flair—handling laptop refreshes, and digital support like a pro.
Joe has been brilliant dealing with the transition form GBRTT to NR recently, dsepite lots of changes and amendments on the way. He is so busy but always finds time to assist where other are not able to
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Merseyrail
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Kenny Burton, Station Duty Manager, Underground
Kenny was involved in a recent incident at James St Station in which a passenger sought assistance during a difficult and distressing incident at James St - their praise is as follows.
Dear Merseyrail,
My pregnant wife Linda and my 14-year-old son Ronan had both been out to watch the Only Fools and Horses musical at The Empire on Saturday afternoon. As they approached the station entrance, my wife noticed a huge amount of blood began to bleed from her. In a panic, she asked my 14-year-old son Ronan to fetch some help from some of the station staff. In what was obviously a very unnerving situation, the Merseyrail staff on duty (Kenny) did an excellent job in calming the situation down and in reassuring Linda and Ronan that everything would be okay. He was phenomenal in the way he acted, and my wife said they could not have done enough for her. An ambulance was called and even bought my son a drink from the shop as they waited for her.
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West Midlands Railway
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It is with great enthusiasm that I nominate Kris, a senior conductor on the Snow Hill lines, for this award. Kris consistently demonstrates exceptional customer service, earning praise from both passengers and colleagues alike. Their commitment to excellence is reflected in the continuous positive feedback they receive and their willingness to go above and beyond in every situation.
A standout example of Kris’s dedication occurred when they encountered a passenger who had been bitten by a dog. Without hesitation, Kris provided immediate assistance by dressing the wound, offering reassurance, and ensuring the passenger’s comfort throughout their journey. Remarkably, while extending this compassionate support, Kris maintained the train’s schedule and seamlessly addressed queries from other passengers. This incident exemplifies their ability to balance efficiency with genuine care.
Beyond singular moments of extraordinary service, Kris’s daily contributions elevate the travel experience for countless passengers. Their announcements are not only clear and articulate but also personal, creating a welcoming atmosphere on board. Time and again, I have observed passengers around me expressing appreciation for Kris’s presence, reinforcing the profound impact they have.
For example, on a particularly busy service earlier this year, Kris made an announcement as we pulled into Jewellery Quarter station reassuring passengers he would wait for people to depart the train and was aware we would need extra time due to how busy the train was. Multiple passengers commented on how grateful they were for his announcements and that it was nice to know staff were 'present on the service' and here to help. This is Kris on every train service I seem him conducting.
Within the depot, Kris is a beacon of positivity. Their proactive approach to customer service, problem-solving, and teamwork makes them an invaluable asset.
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GTR
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I would like to nominate my team leader Kwaku Sapong for the star award ✨️ in recognition of his outstanding contributions to our team and to the industry on a whole.
Kwaku has consistently demonstrated exceptional leadership, professionalism, and commitment to all he does. He ensures that our team operates to the highest standards. Always putting passengers' safety and services first. His proactive approach to problem-solving, attention to details and calm guidance during challenging situations have not only kept our operations running smoothly but have also inspired confidence within our team.
Beyond his technical knowledge and reliability, Kwaku leads with integrity and respect. He supports every member of the team, ensuring we all feel valued, motivated, and equipped to perform at our best. His dedication creates a positive working environment, which directly translates into a safer, more efficient, and customer focused railway.
I strongly believe that Kwaku deserves this recognition. His leadership and commitment reflect the value of excellence and teamwork that Star Award represents.
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Southeastern Railway
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Laura Holmes is our Accessibility and Inclusion Manager at Southeastern. Laura has put processes in place to ensure that any passengers who require assistance travelling on our network are able to travel with dignity. Laura has rolled out a learning review process for accessible travel within the business to ensure anyone that requires assistance gets that assistance and it is delivered at a high standard and if it is not delivered then we review how it went wrong in a learning review so we can learn and improve.
Laura has supported the growth of the Mobile Assist Team who are a team that travels on the network offering assistance and this has had a huge impact on the service we are able to deliver to our passengers.
The work Laura has done with stakeholders in and out of the business has ensured that everyone in our business station staff, onboard staff, Managers, the managing director are invested and want to ensure we are delivering the best possible service for people who require assistance.
Laura is someone who is professional and driven who has a lot of empathy for staff and customers and stands out as an exceptional manager who is making positive change.
Laura has helped with EQIA across the business for events, engineering works and business cases.
Laura has changed how Southeastern looks at accessible travel and helped shape the way we as a business look at how to best support our customers. This has lead to a huge increase in accessable travel bookings and positive feedback from our customers.
I'm blown away by the amount of projects Laura is involved in and the level of work Laura manages to get through while always having time to speak to you and answer questions. Honestly Laura stands out as one of the greatest managers I've ever worked with.
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Merseyrail
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Lauren Lee-Gallagher, Train Manager, Kirkdale Depot
At Merseyrail, Lauren is the definition of professionalism and customer care. As Train Manager, they create a friendly and engaging atmosphere onboard, always ready to offer help, reassurance, or advice. Their deep knowledge of railway operations and passion for service are evident in every interaction. Colleagues respect Lauren for their supportive attitude and has stated a running club with other members of staff helping maintain physical and mental health. From managing onboard safety to going the extra mile for passengers, Lauren embodies everything Merseyrail stands for. Understanding, enthusiastic, and always dependable.
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CrossCountry Trains
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Laurie is a train manager and also a coach at Bristol temple meads for CrossCountry trains, myself I have been in the same role for 30 years and have never seen customer service like it for a young man he is outstanding, loads of examples but the one that sticks in my mind floods in the winter around the south west he was on the platform surrounded by passengers when other staff disappeared but he calmly and professionally helped everyone to the best of his ability , also as a train manager coach his knowledge is fantastic from helping new starters to old fossils like me with technology, Laurie is wasted as a train manager he absolutely deserves to move higher up the ladder as his knowledge is far superior to the management team in place the railway would be far better with people as good as Laurie was running it he is that good.
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East Midlands Railway
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Linzi Corbiere exemplifies the very best of railway service through her extraordinary dedication, compassion and professionalism in her role as Customer Service Officer at Sheffield – one of EMR’s busiest hub stations. In every aspect of her work, Linzi consistently goes above and beyond, demonstrating a calm, proactive and courageous approach that enhances passenger safety, operational effectiveness and staff wellbeing.
Her commitment is especially evident when in high-pressure and challenging situations. In severe winter conditions, Linzi works tirelessly to ensure the station remains safe, often spending hours clearing snow and treating ice – not because she is asked, but because she instinctively puts the safety of others first. Whether leading Passenger Assist operations, managing disruption or making time-critical decisions during incidents, she leads by example and earns the respect of colleagues and managers alike.
Linzi has also made a significant impact through her quiet courage in life-saving int
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Southern Railway
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Lionel is every customer 's delight every station he steps his feet to.work from.Norbury, Balham, West Norwood and Gipsy Hill.His attitude towards his work is excellent and exemplary.
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Northern
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I am proud to nominate the Dispatch, Gateline, and Booking Office teams at Liverpool Lime Street for the Teamwork Excellence Award, in recognition of their outstanding collaboration, adaptability, and commitment to seamless station operations.
This team has set a benchmark for cross-functional support and flexibility. Through proactive cross-training, we now have gateline staff trained as dispatchers, dispatchers trained to operate the gates, and booking office colleagues skilled in both dispatch and gateline duties. This level of integration has created a resilient and agile workforce, capable of stepping in wherever needed to ensure the station runs smoothly and safely.
Their willingness to support one another, regardless of role, has prevented staffing shortfalls, improved passenger experience, and strengthened team morale. It’s a shining example of what can be achieved when departments work together with a shared purpose and mutual respect.
This team doesn’t just adapt—they lead. Their approach to cross-cover is not only practical but strategic, enhancing operational efficiency and setting a standard for other stations to follow.
For their exceptional teamwork, versatility, and dedication to keeping Liverpool Lime Street running at its best, I wholeheartedly recommend this team for the Teamwork Excellence Award.
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Carlisle Support Services
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As operational complexity increased, Train Crew Coordinators (TCCs) took on broader responsibilities in service delivery. While they continued their platform-based PNB monitoring, they began to work more closely with Control Manager, Deputy Contract Managers (DCMs), and the Control Centre, providing real-time updates and supporting proactive disruption management.
A key turning point came when concerns were raised about TCCs having too much interaction with drivers, especially during their Personal Needs Breaks (PNBs). This was addressed through the innovative work of Louis, a Carlisle Support Services staff member, who created a tracking spreadsheet to streamline operations.
As stated by his manager, "TCC Louis is one of the most dependable team members who always steps up when needed. His attention to detail and calm attitude made a big difference during the transition of the Elizabeth line from MTR corporation to the Go-Ahead Group / Tokyo Metro / Sumitomo Corporation, who now operate the Elizabeth Line, the GTS Elizabeth Line.”
Louis's work is consistently praised by the client, highlighting his creativity, his vigilance during his shifts, and his proactive approach. Louis has been consistently supportive and dependable, ensuring high-quality delivery while demonstrating great initiative. His effort has not only impressed the client but has also contributed significantly to strengthening our relationship with them.
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Southeastern Trains
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Louise is one of those people who loves to help, and working in the Customer Service Helpdesk at London Victoria; was the perfect job for her, she gets plaudits from customers and management alike. Louise always goes the extra mile when helping her customers, whether it is arranged a ramp, or just help onto a train - until it is done, she is not happy; in times of disruption she has been known to walk passengers to their train herself. She will search for missing bags, toys, paperwork, and phones; and keep her customers up to date as she does this. Her demeanor is friendly, and you can't help but smile when you are near her. She gets engaged with special Charilty Days at Victoria Station for Macmillans, Breast Cancer; and worn bunny ears whilst giving out Easter treats to our customers.
Louise's radio manner is always so polite, and courteous, she will try to find out journeys for passengers when their usual one is disrupted. Louise has sat with distraught customers, making sure they are okay, and listening to them. Her empathy for her customers when they are worried about how they will get home is evident. She is a joy to work with, and the management team agree that she is a shining example of what excellent customer service looks like.
She enjoys engaging for special events - like Halloween, where she has worn a witches hat, handed out sweets to younger and older customers alike - who doesn't like a little treat.
Louise has received recognition via South Eastern's internal plaudit and reward site from managers at the station and Head Office, Network Rail, becuae of customer plaudits.
She is so deserving of this sort of recognition.
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Carlisle Support Services
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Mahbubul Alom, known as Mabs, alongside his Northern colleague Janine, assisted a vulnerable member of the public at Shipley station. Identifying that the young person was experiencing distress, they took the necessary steps to ensure his safety and well-being, demonstrating exceptional compassion for the situation. Hoping to help calm the individual, they identified that the priority would be to allow the young person to contact his mother, which would help settle him and provide a connection to his family. Going above and beyond his duties, Mabs purchased food and drink for the boy, having noticed that the young person had not had anything to eat that day.
The circumstances surrounding the individual's arrival at the station were complex, which deeply concerned Mabs and Janine for his welfare. Wishing to further ensure his safety, Mabs purchased a train ticket for the young person, alongside alerting the conductor to the situation to guarantee that the young person would be looked after until he reached his destination safely. Mabs actions are a perfect example of caring passionately for all by providing customer service that goes above and beyond the requirements of the role. He deeply cares for his patrons.
Mabs has also been previously recognised for his work at Saltaire station. Last year, a teacher from the local college reached out to say that Mabs has done a fantastic job assisting their students who have additional needs. This has had such a positive impact that some are now confident to travel on their own. We have also had positive feedback from members of the local community in Saltaire who greatly appreciate everything Mabs continues to do each day.
Thank you Mabs, for what you do every day to benefit the community.
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Network Rail
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Mike is an incredibly hard working dedicated performance improvement coordinator in the Wales and Borders performance team, who will never fail to make you smile! Since joining the team Mike has put his all into a number of workstreams that benefit all our rail users (from passengers to our freight operators) and we are really seeing the benefit!
Mike provides data for and chairs a dedicated TSR (temporary speed restriction board) board meeting where in 2024/25 we managed to reduce the TSR delay minutes by 81.9%.
Mike has also really worked hard at reducing signaller cause delay (o codes in attribution terms) by holding bi-weekly o code meetings with the local operations managers and presenting them with specific data to help drive accountability and reduce repeat events. In period 6 2025/26 within the WROC (Wales route operating centre) traditionally where we see the majority of the o code delay (due to the location and number of trains) has had the lowest number of delay minutes in 14 periods (1091 mins) and the lowest number of incidents (94) in 2 years! This has not happened since Mike started the workstream over a year and a half ago!
Mike's hard work and consistence clearly paying off with regular positive feedback from our operations colleagues. His work is also being noticed outside the route and his early running workstream is being adopted as best practice -The way he builds relationship's with other colleagues and perseveres despite set backs is admiral, absolutely incredible work as always Mike!
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Thameslink
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Mo Uddin is a true example of a manager who is always performing outstanding. His Gold heart is the key for his success. his kindness, patience and the ability to spot people's strengths are second to none. Mo has been developing not only staff who is under him as a line manager, but also everyone who reaches him and ask him for advise and help. Mo Uddin Is always there when needed, no matter if he is on call or not. His dedication and people skills are impressive and deserve more than one award. Mo is not only going extra miles for passengers and staff, but also always looking for improvements and supporting innovative ideas.
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St Pancras Network Rail High Speed
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I would like to formally recognise and commend Monique Pascal-Joseph for her outstanding courage, empathy, and professionalism in two separate and extremely challenging situations.
On 14th July 2025, while working on the Southeastern platform, Monique intervened when a distressed individual was preparing to jump onto the tracks in front of an incoming trains. Through calmness, patience, and compassion, she was able to engage with the individual, offering reassurance and genuine care. Her empathetic approach helped de-escalate the crisis and ultimately ensured the person’s safety at a moment of extreme vulnerability.
On 4th August 2025, while covering as supervisor, there was a incident on Thameslink, Monique faced another equally critical situation. A individual was again attempting to place themselves on the tracks in front of an approaching train. Monique stayed with them, speaking with kindness, empathy, and respect. She reassured the individual continuously and remained by their side until the British Transport Police arrived. Her presence and emotional support were vital in preventing a tragic outcome.
In both cases, Monique’s actions directly prevented two potential tragedies. Her ability to show deep empathy and humanity in moments of crisis, alongside her professionalism and quick thinking, demonstrates the very best of the values we strive to uphold.
Monique is a true credit to the railway and an inspiration to her colleagues. I strongly recommend her for this award in recognition of her remarkable empathy, courage, and the two lives she has potentially saved.
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GTR
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I am pleased to nominate Michael McDonough.
I have had the pleasure of knowing and working with Michael for several years, and during this time I have always found him to be hardworking, responsible, punctual, and exceptionally friendly. Michael consistently goes above and beyond in his role, giving the most attention not only to customers but also to his coworkers. His dedication to providing outstanding service truly sets him apart.
Michael's customer service skills are exceptional, and he brings strong qualities and valuable assets to his role and the company as a whole. He is extremely organized, honest, and dependable, and working with him is always a positive and enjoyable experience.
Michael is a pleasure to work with, and I am confident he would be an excellent choice for this nomination.
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Network Rail
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The Network Rail Pensions team work exceptionally hard all year round to support Network Rail colleagues in understanding their pension options and supporting them through key transitional periods of their life (e.g. retirement). As part of their role, they are also responsible for processing any one-off contributions for the Railways Pension Scheme. For the last pay period, the team processed almost 800 requests which is a huge undertaking for a team of 6 Senior/Administrators! The team know that pensions can be a minefield and work so hard to ensure that our colleagues have the information they need to make informed decisions, and are always keen to support colleagues where ever possible. I don't think the work that they do can be understated, but is often overlooked.
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Transport for Wales
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The Newport Duty Management Team consistently demonstrate excellence in every aspect of their work, ensuring the smooth day-to-day running of the station. Their commitment to exceptional safety standards underpins everything they do, creating a secure and reliable environment for both colleagues and customers.
Beyond safety, the team takes great pride in maintaining a clean, welcoming station, showing a genuine will to always do the right thing. Their professionalism is matched by their expertise across a wide range of disciplines including people management, train performance, and human resources. This breadth of knowledge and skill makes them an invaluable asset to Transport for Wales.
Collectively, the Newport Duty Management Team embody the highest standards of teamwork, integrity, and dedication. They are not only the backbone of station operations but also a shining example of what Transport for Wales stands for – a service that puts people, performance, and pride at its heart.
The team consist of 5 team members, Ashley John, Lee Peters, Ashley Brown, Jamie Lamb & Alan Bodman who always take it upon themselves to continue their personal development and share their knowledge to the large team at Newport.
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GTR
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When it comes to delivering exceptional customer service, Nick sets the gold standard. As an On Board Supervisor, he not only fulfils the responsibilities of his role with professionalism and dedication, but goes far beyond what is expected, consistently delighting customers and leaving a lasting positive impression with everyone he meets.
Nick’s passion for people and his commitment to providing a personalised experience shines through on every train he works. We have received lots of positive feedback from customers for Nick about how impressed they were with the service they received from him. They regularly comment on how Nick made their journey not just smooth, but enjoyable and memorable thanks to his warm personable manner and clear, informative announcements. His commentary doesn’t just keep people informed, it keeps them engaged, smiling, and at ease. For many, it becomes a highlight of their journey.
What sets Nick apart is his unshakable dedication to helping every customer, no matter how simple or complex their needs. He never rushes anyone and takes genuine care to ensure they feel confident, well informed, and supported. Whether someone is a nervous traveller, unsure about connections or they simply want to know the best seat to enjoy the view, Nick gives them his full attention. Customers have frequently remarked on how reassured and valued they felt after speaking with him. His actions go beyond just doing his job and he makes it his mission to make everyone’s journey a memorable one.
Nick’s friendliness and attentiveness are never superficial. His interactions are heartfelt and his ability to connect with people from all walks of life is inspiring. He brings humour, compassion and professionalism together in a way that makes people feel truly seen and cared for. His thoughtful service has helped anxious passengers relax, families feel welcome and even seasoned commuters smile.
Whilst it's easy to say that this is just what the role requires of him, what Nick does is clearly more than that. He goes the extra mile not occasionally, but every day. His commitment doesn’t waver, and his consistent positivity, calm and confident approach elevates the customer experience for everyone on board.
In delivering the highest standards of customer service, Nick enhances individual journeys and strengthens customer trust and loyalty. Customers who encounter Nick often say they look forward to travelling with us again which is perhaps the highest praise of all.
Nick is a shining example of what it means to care, connect and create memorable moments. He is an outstanding ambassador for our railway, and deserves this recognition for the incredible service he provides day in, day out.
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Transport for Wales
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At Prestatyn station, a busy single-manned site, the entire customer service operation rests in the capable hands of just two individuals: Christine and Nick. Over the past year, they have exemplified what true dedication and resilience look like in the rail industry.
Despite being a small team, their impact has been anything but. They’ve shown remarkable flexibility in adjusting their rostering and shift patterns to ensure the station remains fully supported, no matter the challenge. Their efforts were recognised when Prestatyn ranked 7th across the company in the station standards category of the mystery shopper surveys - a testament to their consistent excellence.
This achievement is even more impressive given the hurdles they’ve faced. From managing customer frustration due to overcrowded trains and breakdowns, to coping with an unreliable lift and 'dodgy' online connectivity that disrupts retailing, journey planning, and customer information systems - Christine and Nick have handled it all with grace and professionalism. They communicate clearly with colleagues and management, ensuring issues are addressed swiftly and customers remain informed.
What sets them apart is their unwavering commitment to delivering first-class service, regardless of the circumstances. Whether it’s retailing, station presentation, or simply offering a reassuring presence, Christine and Nick make sure every customer feels valued. Their adaptability, teamwork, and pride in their work shine through every day.
In a year that would challenge even the most seasoned teams, Christine and Nick have not only endured - they’ve excelled. I’m incredibly proud of them, and I believe they are truly deserving of this recognition.
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Company Name
SWR
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Customer Service Nomination – Ollie Ivan
I would like to nominate Ollie Ivan for his outstanding customer service and professionalism. Although Ollie has been working as a Guard for just under a year, he has consistently demonstrated exceptional commitment to passengers, to his role, and to representing the company in a positive and professional manner.
Over the past year, we have received numerous compliments from customers praising his excellent service, his ability to manage challenging situations, and his calm, professional approach when resolving conflicts on board.
A recent example highlights these qualities particularly well. A customer travelling alone wrote to commend Ollie after an incident where a group of five noisy and apparently intoxicated adults boarded the train. Despite being relatively young himself, Ollie remained calm and composed throughout. He politely asked the group to extinguish a small fire they had started and then continued to check in on the carriage every 5–10 minutes, engaging with them calmly to ensure safety and reassurance. During this time, he also went out of his way to assist an elderly couple who had become confused about their destination, helping them find alternative transport.
The customer noted how Ollie’s kind and helpful manner, along with his visible presence, was very reassuring. Once the group had disembarked, Ollie made an announcement to the remaining passengers apologising for being delayed with “some other passengers” and letting them know he was now available should anyone require assistance. The customer was extremely impressed and asked that Ollie be formally recognised for his professionalism and care.
This is just one of many examples. Ollie consistently achieves 100% in Mystery Shopper assessments, further demonstrating his dedication to high standards. In addition, he represented the company at the Rail 200 Train event in July 2025, where he engaged with the public by demonstrating the VR Simulator, promoting the railway, and encouraging more people to travel by train.
We are extremely proud of Ollie’s achievements. It is remarkable to see someone so early in their career display such maturity, compassion, and commitment to customer service. He is a credit to the company and an excellent role model for his colleagues.
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Govia Thameslink Railway
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I am nominating Kieran Haffenden, Christina Dichello, Marta Bondi, Patrick Dadey, Harry Dall, Lee Mason, Ed Lee, Shawn Borthwick, and Alan Bartlett from the GTR On Board Coordinator team based at Three Bridges Rail Operating Centre.
I became their Line Manager in July 2024 and it is the best career move I could have made. This team is, to an individual, the hardest working, most dedicated, adaptable, and conscientious group of people I have ever worked with. Their impact on the level of customer service GTR provides is constant, working behind the scenes 24/7 to help keep trains moving and customers on board supported.
The team staff two desks around the clock. On one desk they coordinate all Assisted Travel across the entire GTR Network, encompassing all Southern, Gatwick Express, Thameslink, and Great Northern services. They liaise with Station, On Board, and Mobile Assist teams to ensure that over 100 passenger assistance requests are successfully completed every day - a figure that continues to rise as passenger demand and confidence increases. Their proactive communication ensure that passengers with accessibility needs supported.
The second desk is the first point of call for over 240 on-duty On Board Supervisors across seven Train Crew depots. The team work closely with local depot Resource Managers to ensure trains can operate under GTR’s DOO policy. In times of service disruption they play a vital role in liaising with Train Service Managers and get displaced On Board colleagues where they’re needed. Their efforts help to reduce cancellations and delay minutes significantly. They are also the critical during any incidents, offering real time support to On Board staff and escalating appropriately to Line Management if they have been unable to resolve the issue.
In Summer 2025 we trialled a third desk staffed by Alan Bartlett, whose role was to work proactively on “no cover” the day prior to operation. This initiative stemmed from a need to reduce unstaffed trains during the peak summer holiday periods. The results were remarkable as between 22nd June and 30th August, Alan managed to proactively cover 1,095 train services that might otherwise have been left unstaffed or potentially even cancelled. This contribution had a profound impact on service delivery.
In summary the team operates tirelessly with little external recognition. Their efforts I believe positively affect thousands of passengers across the network. They adapt quickly, collaborate and communicate effectively, and consistently perform to a high level in a equally high-pressure environment. I am incredibly proud to lead this team and believe they are truly deserving of recognition for their outstanding contribution to our passengers.
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Company Name
Network Rail
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The Passenger Assist Team at New Street continue to demonstrate exceptional dedication and professionalism. Over the last four periods, the team has successfully supported 10,000+ passengers per period, achieving an impressive 98% completion rate. This is not just a number, but a reflection of the team’s remarkable commitment to ensuring that every passenger feels supported, valued, and cared for.
Day in and day out, the New Street team go above and beyond to provide assistance that is not only efficient but also compassionate and reassuring. Their ability to deliver such a high standard of service under constant demand highlights their resilience, teamwork, and passion for making travel accessible to all.
The impact of their efforts is clear — thousands of passengers each period are able to travel with greater ease and confidence thanks to the dedication of this hardworking group. The Passenger Assist Team at New Street set the standard for excellence and truly embody what it means to put passengers at the heart of everything they do
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Avanti West Coast
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Penrith Station is a diamond of a station nestled on the west coast main line. We have a multi functional team that really do put the customer experience front and centre of every action and decision. In the last year they have had a number of vulnerable people they have looked after. Ranging from suicidal individuals to youngsters that are running away. Every one of these incidents dealt with care and compassion. In addition to this the team work closely with the local community. They raise thousands of pounds for the Lake District Mountain Rescue with the book sale in the waiting room and have close ties with Garden of Eden - Penrith Community Gardeners who provide planting initiatives and gorgeous displays.
The team regularly achieve 100% in our internal customer experience audits which reflects their passion for our service and customers.
Recently they won the National Rail Award for Best Small Station. A high accolade up against the UK's best.
To win this award would mean the world to me as their manager and the team as it recognises the hard work and commitment they deliver day in, day out.
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Company Name
Mitie
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Raul is an outstanding member of the station team whose dedication to customers and colleagues makes him a natural nominee for the Customer Service Person Award. He is well known across the station for his professionalism, empathy, and his constant commitment to delivering a first-class service. Whether it is assisting vulnerable passengers, providing clear information during delays, or going the extra mile to help tourists and daily commuters alike, Raul’s presence ensures every customer feels valued and supported.
Raul’s impact extends beyond direct customer interactions. He is consistently supportive of his colleagues, setting the tone for teamwork and collaboration. He is approachable and reliable, always willing to step in and guide newer staff or offer advice to ensure high standards are maintained. His ability to balance staff support with customer care makes him an integral part of the station environment.
Always interactive in his role, Raul has become a trusted figure not just for the station but for the wider network. He embodies the principles of the railway in action safety, service, and reliability. His positive attitude has also led to repeated recognition, with Raul regularly winning internal awards for his outstanding performance. These successes reflect his consistency and the value he brings to both customers and the organisation.
In every situation, Raul delivers a service that enhances the reputation of the rail industry and builds trust with passengers. His dedication, professionalism, and customer-first mindset make him an ideal nominee for the 2025 Customer Service Person Award.
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GWR
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Outstanding Customer Service above and beyond standard great customer care. I was travelling back to S Wales. My uk phone was out of credit. Samantha called me a taxi to pick me up from Bridgend. As it was late at night, it was a safety concern. Samantha was great with all the customers on the train. Great EI.
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C2c
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I am proud to nominate my manager, Shabana Haroon, for the Rail Staff Awards 2025. Since I joined in March 2024, Shabana has been an exceptional leader, mentor, and motivator, guiding me and many others through every step of our journey in the railway.
From day one, she supported me from A to Z, ensuring I had the knowledge, confidence, and skills to carry out my role effectively. She personally trained me in safety-critical responsibilities, including Train Dispatch, Gateline, and station control, combining both hands-on and practical training to a very high standard.
Shabana’s dedication, professionalism, and commitment to her staff are second to none. She consistently takes the lead on complex issues, resolving them at the first instance, and always putting safety and staff wellbeing at the forefront. Her ability to motivate the team to go the extra mile, even in the busiest and most overcrowded environments such as West Ham station, is truly inspiring.
She demonstrates real leadership qualities—providing clear direction, mentorship, and encouragement that push us to perform at our very best. Her approach fosters confidence, teamwork, and resilience across the station teams.
I feel genuinely fortunate to work under her management. Shabana is not only a role model but also a true example of leadership in the railway industry. Her dedication and passion make her a highly deserving candidate for this award.
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Company Name
Govia Thamselink Railway
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Sharon Davis is the epitome of outstanding customer service and a true credit to GTR. As an On Board Supervisor based at Barnham Depot, she consistently goes above and beyond to ensure every passenger has a safe, pleasant, and welcoming journey. Her natural ability to connect with people and her commitment to excellence have earned her regular praise and compliments from customers — a testament to her dedication and passion for the role.
Sharon’s exceptional interpersonal skills extend far beyond her work with passengers. At the depot, she serves as a mentor to new recruits, taking them under her wing and guiding them with patience, professionalism, and genuine care. Many of her trainees speak highly of the support and encouragement she offers, often highlighting how she takes extra time to ensure they are confident and capable in their roles as On Board Supervisors. Her mentorship has had a lasting impact, helping to shape the next generation of customer-focused railway professionals.
In addition to her outstanding people skills, Sharon delivers consistently high retail performance. Her ability to protect revenue while maintaining a warm, helpful, and customer-first approach is a rare and valuable combination. She balances the commercial and service aspects of her role with ease, always ensuring that the customer remains at the heart of everything she does.
Sharon is a true role model. She takes immense pride in her uniform, her environment, and the team she works with. Her professionalism, attitude, and work ethic inspire those around her and contribute greatly to the positive culture within the depot.
In every sense, Sharon embodies what excellent customer service looks like. Her passion, reliability, and genuine care for both passengers and colleagues make her an exceptional nominee for the Rail Staff Award in Customer Service. She doesn’t just do her job — she elevates it.
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GTR
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Nomination: Southern and Gatwick Express Amended Traincrew Planning Team
This nomination recognises the Southern and Gatwick Express Amended Traincrew Planning Team for their exceptional contribution to delivering outstanding customer service. In a year marked by complex challenges, the team consistently demonstrated professionalism, dedication, and agility ensuring safe, reliable, and smooth journeys for customers.
The team achieved a record low in the delay minutes attributed to them and diagram-related issues, reflecting a step up in their already high standards. Their close collaboration with operational teams empowered frontline colleagues to deliver the best possible service.
A standout achievement was their pivotal role in the award-winning Victoria Phase 4 resignalling project. They edited hundreds of diagrams to support a safe and efficient amended service which minimised disruption during peak times. Simultaneously, they delivered bespoke plans for the October 2024 Ore Tunnel blockade, overcoming challenges around driver route knowledge and last-minute service changes. These plans were delivered on time and without incident.
The team also contributed to future engineering work planning, including the standardisation of midweek cyclic engineering. This led to more efficient diagrams, fewer additional plans, and improved rostering, ultimately reducing short-notice cancellations and enhancing service reliability.
They supported major events such as the Epsom Derby, Brighton Pride, and the Christmas and Easter periods, all without planning incidents. Their Christmas work was praised by a cross-industry group for its effectiveness and collaboration:
“We couldn't have asked for a more cohesive team. Strong collaboration between Network Rail and Operators, and effective teamwork across scheduling, rolling stock, and diagramming, were key to delivering positive results.”
In Spring 2025, the team responded swiftly to a late request to enhance services for Crystal Palace Football Club, enabling fans to celebrate their FA Cup win and still travel home safely and efficiently.
Throughout the year, the team showed agility in responding to short-notice infrastructure restrictions, creating robust contingency plans that allowed Control and frontline teams to focus on real-time performance rather than reactive planning.
They also strengthened relationships with internal teams and external stakeholders, including trade union representatives, to meet evolving customer needs. Their collaboration with the timing and stock teams ensured first and last connections were maintained despite complex engineering and resourcing constraints.
Cross-industry, they supported better journey options for other operators, including planning for London Overground diversions into platforms normally used by Southern at London Bridge.
The team is committed to continuous improvement, engaging with frontline colleagues and visiting depots to better understand operational impacts. They even stepped into frontline roles, working on platforms and training as On Board Supervisors, to deepen their insight and collaboration.
In summary, the Southern and Gatwick Express Amended Traincrew Planning Team has had an exceptional year. Their expertise, teamwork, and customer-first approach have made a tangible difference to the railway and its passengers. They are truly deserving of this recognition.
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C2C
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Consistently going above and beyond for our passengers, lifting team morale
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Company Name
Carlisle Support Services
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I would like to nominate Sultan Khan for an award in recognition of his exceptional work and dedication over the past two years.
Sultan's primary role is to replenish ticket vending machines across the network. While this is a critical task, his contributions consistently go far beyond his daily duties. On numerous occasions, Sultan has demonstrated a commitment to going above and beyond, voluntarily covering different regions for the management team when other staff members were unavailable. His great work ethic and flexibility have been instrumental in ensuring our machines remain operational for our client Northern.
Sultan is a true professional who consistently takes initiative. After completing his own patch, he proactively checks in with the management team and liaises directly with engineers to troubleshoot problems. He is always willing to offer his assistance and expertise wherever it is needed. Sultan's dedication makes him a true asset to our team.
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Company Name
ScotRail
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I am delighted to nominate Susan Temple for the Customer Service Award at the RailStaff Awards 2025. Susan consistently goes above and beyond in her role as a Booking Office staff member at Johnstone Station, delivering exceptional service that embodies professionalism, empathy, and a proactive approach.
Susan treats every customer with genuine warmth and respect, creating an atmosphere where people feel valued and supported. She sees each passenger not just as a traveller, but as a person deserving of care and dignity. Her ability to treat everyone equally—regardless of age, background, or circumstance—sets her apart and has earned her the admiration of both regular commuters and new visitors to Johnstone Station.
Her impact is perhaps best captured in the words of many regular passengers: “Susan is just being Susan”. This phrase reflects the trust and affection she has built with her customers, who know they can rely on her to provide guidance, reassurance, and solutions with a smile. Whether assisting an elderly passenger with accessibility needs, helping a tourist plan a complicated journey, or calming a traveller in a stressful situation, Susan approaches every challenge with patience and compassion.
Her commitment to going the extra mile extends far beyond the booking desk. She frequently assists customers with journey planning, ensures that vulnerable or first-time passengers feel confident, and is known as the first point of contact when people at the station need support. In every instance, she enhances the passenger experience and ensures their journey is as smooth and enjoyable as possible.
Susan’s dedication also shines in the way she supports her colleagues. Without any obligation or additional pay, she takes time to mentor and train new staff members, guiding them through their early challenges with patience and care. Many of us, myself included, have benefitted greatly from her encouragement and knowledge. Her willingness to share her expertise strengthens the entire team and fosters a culture of professionalism and empathy.
Beyond her role at ScotRail, Susan actively contributes to the community through CharityWorks. She engages in charitable initiatives, fundraising, and supporting those in need, embodying the values of compassion and service in every aspect of her life. Her commitment to charity reflects the same selflessness she demonstrates at work: giving not for recognition, but to make a meaningful difference.
In short, Susan Temple is much more than a booking office staff member. She is the heart of Johnstone Station—a role model of customer service excellence, a mentor to her colleagues, and a compassionate force in her community. She exemplifies everything this award stands for: professionalism, empathy, and a proactive approach that enhances the reputation of the rail industry.
For these reasons, I wholeheartedly nominate Susan Temple for the Customer Service Award. She is a shining example of how one person’s dedication and kindness can positively impact countless lives every single day.
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Govia Thameslink Railway
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I am nominating the TL South Station Management Team comprising of; Emma Newman, Brinsley Gordon, Victoria O’Reilly, Mo Uddin, Graham Duncan & Trudy Habgood.
The managers have recently been taken out of their comfort zone by being relocated at different stations within the Core to enable them to flex their strengths in new team dynamics and provide new variety to their day to day. Each one has excelled to the challenge within the last 6 months and continued to show true dedication, passion and enthusiasm for their roles, continuing to go the extra mile.
The year has had a number of challenges inclusive of severe flooding at City Thameslink, fire alarm activations resulting in evacuations, increased footfall at Farringdon requiring robust platform management, not forgetting failed trains in the Kentish Town and Loughborough Junction areas. Regardless of their usual place of work, each manager has put aside their own personal priorities and taken time to support their colleagues by sporting a hi-vis vest, boots to the ground ensuring our customers are on the move, get the information they require and are kept safe.
The Summer months have also brought their challenges with increased footfall over the weekends due to events such as Pride, excessive heat, strike action and protests. The team have supported each other through working additional hours to ensure their direct reports feel supported and valued and undertaken welfare checks on each other just to make sure everyone is okay.
The team are the true definition of “Team” demonstrated by supporting each other daily whether that be through flexibility, sharing advice or expertise, and even just being a listening ear!
Each one of them being part of my team have made me extremely proud and I would love for them to be recognised for being GREAT! Despite the challenges that are faced, they each rise to the occasion every time and come out the other side stronger. When things go wrong (nothing is perfect right?!), they are accountable and learn from the situation to ensure we are better equipped to respond in the future.
Through their conversations and actions, it is clear that each member of the management team really care about their direct reports and doing what is right. All decisions made take into account the business needs, customers and our people.
I hope this nomination helps them realise how valued and appreciated they are as a team. I would love for them to be recognised for raising to the constant challenges and remaining supportive of each other, being professional and remaining dedicated.
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Company Name
Transport for Wales
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The TfW Special Events Team, a small but mighty team, is nominated for its exceptional commitment to customer service and safety across the entire Wales and Borders rail network. By expertly managing complex logistics for large-scale events and rail replacement, the team consistently goes the extra mile. Their success is built on an innovative workforce strategy, meticulous planning, and a deep focus on training to deliver a consistently enhanced passenger experience. Their work has transformed rail travel during the busiest times, fostering trust and enhancing the reputation of TfW and the wider rail industry.
Transforming the Passenger Experience
The team has had an incredible year, successfully orchestrating the movement of hundreds of thousands of passengers for major events, including the Six Nations rugby fixtures and a monumental concert series. Their efforts resulted in record-breaking figures, such as safely returning over 32,000 customers from a single rugby match, the highest figure in seven years, and moving 22,000 customers in just over an hour for a major concert. These feats were achieved despite immense challenges, including strikes, protests, and major timetable changes.
Crucially, their work extends beyond live events to vital rail replacement services. They have developed a bespoke strategy and deployed colleagues who are usually office-based to act as the primary customer interface for these services, ensuring passengers receive the same high level of care and clear communication they would usually expect from a train service.
A Proactive and People-Focused Approach
What truly sets this team apart is their focus on people, both customers and colleagues. They have meticulously developed a workforce strategy that empowers colleagues from across the business, providing them with professional training and development opportunities so they can confidently assist on the front line. The team also coordinates with a wide range of external partners, from Network Rail to the British Transport Police, to ensure all operations are seamless.
This approach not only enhances the passenger journey, as evidenced by customer feedback, but also creates a remarkable culture of collaboration. By putting customers and colleagues at the heart of everything they do, the Special Events Team has created a sustainable model for excellence.
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Company Name
GTR - Thameslink
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The Farringdon Station team has shown exceptional professionalism, resilience and dedication during one of the most demanding periods in recent years. The combination of London Underground strikes and the continued growth of Elizabeth Line passenger numbers has placed Farringdon under extreme pressure, making it one of the busiest stations in the capital.
One of the greatest challenges has been the increase in vulnerable passenger assistance. In previous years, the station might typically support around 40 VIP, MIP and assisted travel passengers by midday. With the growth of the Elizabeth Line and the added strain of strike-related overcrowding, that figure has risen sharply, with the team moving and assisting far more passengers daily than ever before. Despite these pressures, they consistently delivered safe, dignified and compassionate support, ensuring vulnerable passengers were moved confidently through a crowded and complex station environment.
The team’s impact has been felt across every area of the station. They maintained a fully manned ticket office under strain, delivered clear and reassuring announcements to thousands of passengers, coordinated seamlessly with London Underground, Control and other stations, and stepped in wherever extra support was required. Their calmness under pressure, adaptability, and collective strength turned what could have been chaos into a safe, controlled and supportive environment for all passengers.
The Farringdon team has demonstrated that true teamwork shines brightest under pressure. They not only managed one of the busiest stations in London during extreme disruption – they did so with pride, compassion and professionalism.
Not all heroes wear capes – some wear hi-vis, and this team wore theirs with honour.
Thank you to the Farringdon Team – your commitment, resilience and care have set the very highest standard for railway service.
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Company Name
Lumo
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Toni is the sole roster clerk supporting all of our on-board staff, a responsibility she carries with exceptional dedication and a consistently positive attitude. Her role is vital to the smooth running of our operation, and she handles it with professionalism, care, and a smile.
Despite joining Lumo from a non-railway background just three years ago, Toni has immersed herself in understanding the wider railway industry. She’s demonstrated a keen interest in continuous improvement, most notably through her involvement with the RSSB Fatigue Working Group, showing a real commitment to crew wellbeing.
Toni single-handedly manages the complex demands of crew rosters, annual leave, and all associated taxi and hotel bookings for 90 crew members. She does this while placing the crew at the centre of everything she does, ensuring their needs are met and working closely with third-party suppliers to deliver high standards.
Beyond her operational responsibilities, Toni is a key presence in the office – providing a warm welcome to new starters and visitors, and a true embodiment of Lumo's values. Her dedication, warmth, and work ethic make her a cornerstone of the team.
In recognition of her outstanding contribution, Toni was honoured with the "Managing Director's Choice" award at this year’s Lumo CelebrateWell Awards – a well-deserved accolade for someone who plays such an invaluable role in our success.
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Company Name
Merseyrail
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Tony Hesketh, Station Retailer, New Brighton Station
Tony is always a friendly face, who our passengers look forward to seeing on their morning commute. He's always quick to ask about their day. Tony is always very friendly and professional with a smile early in the morning and very helpful to all our passengers. So who better than to explain what a top member of staff he is than our passengers:
“Just very friendly, approachable and makes buying a ticket in the early hours that bit nicer. "
“Tony is always cheerful and friendly. Happy to help and say hello, whether early on a Sunday morning or late at night. He always has a good chat with regular commuters and always makes me feel much better after legging it to the station when I'm late. Top bloke!”
“I was in a rush so I was already a bit stressed, then I realised I had an issue with my railcard when I went to get my ticket. Tony knew the answer to my issue straight away and explained how it works and reassured me that everything is completely fine and wi
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Greater Anglia
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Our team is amazing. We have some hard working staff who love to go above and beyond for our customers. We support each other inside and outside of work.
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Company Name
Southern
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The ATV has proven time & time again that they can overcome many difficult situations the list is to high to record all from 1st aid calls, vulnerable passengers, assisting with BTP calls all will continually delivering amazing customer service with a high volume of passenger assists. Since they have been formed (aprox 5 years) assistance failures are nearly none existent, forming a bond with all regular passengers & making new passengers feel so welcome that they often state this to customer service & managers. On a personal note, they have overcome personal tragedies & difficulties by supporting each other at work & home the bond they share is amazing to see, the word team definitely describes them & they set the standard for our company.
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EQUALITY, DIVERSITY & INCLUSION TEAM OR PERSON AWARD
This award recognises individuals or teams dedicated to fostering equality, diversity, and inclusion within the railway industry. It celebrates those who have made a tangible impact by championing diversity, challenging bias, and ensuring equal opportunities for all. Nominees may include leaders, teams, or advocates who have implemented initiatives that promote inclusivity and create a more equitable rail industry.
Example job titles in this category:
EDI, Advocate, Culture and Engagement Business Partner, Equality, Diversity and Inclusion Advisor, Diversity and Inclusion Lead, Equality Specialist...
You can see all the past winners here.
Company Name
Greater Anglia
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This nomination is for the Affinity Network Group, ran by Greater Anglia staff from every area of the business.
The network group offers colleagues a safe space in which to be as diverse as they want. It offers colleagues signposting, health kits, sexual health testing, confidential assistance, advice, knowledge, experience and support.
It is not operated by Greater Anglia management and the group is ran by like-minded graded staff and local managers alike, who work hard to make sure the inclusivity of everyone is promoted, championed and celebrated.
They have successfully supported events covering hundreds of colleagues including International Women’s Day, International Men’s Day and being Norwich Pride main sponsors.
The group challenges the norm, spearheaded by George Carey and Martin Burr and together they strive to ensure that everyone is able to be themselves, no matter what.
They do not shy away from difficult circumstances and have shown resilience in 2025 following the Supreme Court Ruling earlier this year.
In an ever-changing world, this group offers colleagues stability and a listening ear. They are a genuinely great bunch of people that I am proud to work alongside.
Recently some had their coming out stories published and others got involved with the Rail200 book that celebrated diversity. It’s a group that is heartfelt and honest.
The group deserve this award because they didn't exist 4 years ago and now there is a support network covering hundreds of miles all over the Greater Anglia network, with various initiatives running, with so many involved. They embody the diversity ethos, culture and they truly reflect the railway.
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Company Name
Network Rail
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As the Co-Chair of Archway (Network Rail's LGBT+ Employee Network), Amy has been a driving force for change and a strong role model to those around her. Having previously been the Communications and Marketing Lead, she founded the Archway 101 series which has gone on to bring our members together and explore many topics such as allyship. As Co-Chair, a small sample of what she has done has been successfully supporting Pride organisations, leading many events to explain who Archway is and what we do, connecting with members to understand their needs, all while being an extremely positive force in the team and fitting all of this in around her day job as a Sponsor on Northern Powerhouse Rail. As well as her work leading Archway, she is dedicated to equity, diversity and inclusion across the board, being involved in projects such as contributing writing Cultural Fusion's (Network Rail's Race Equity Network) Allies toolkit, regularly attending events and learning from other groups, and seeking to promote other groups and collaborate to explore intersectionality. She's also been involved with hosting National wellbeing calls which shows her dedication to a range of inclusive workstreams. Most recently, she has been instrumental in ensuring colleagues in her building were aware of radar keys at reception, information which can also be passed on to visitors of the building for a more inclusive workplace. She has consulted on many Diversity Impact Assessments in which she gives a holistic view of the needs of many protected characteristics, and attends the Built Environment Accessibility Panel. She also shares a range of EDI content to her team to keep it at the forefront of the culture. Amy is extremely hard working at fostering an inclusive workplace and role modelling inclusion to other people in the rail industry and should be very proud of all the work she has done.
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Company Name
Network Rail
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Annabel has played a key role in delivering EDI initiatives across the CFO Directorate within Network Rail and wider rail finance community. Her work is practical, people-focused, and has made a real difference to how colleagues engage with inclusion.
She helped deliver Allies for Inclusion sessions to over 120 colleagues in the CFO Directorate over a 5-month period. These sessions, developed by the central EDI team, use real-life stories to highlight the challenges women face at Network Rail, including sexual harassment and discrimination. They’ve helped colleagues better understand these issues and encouraged open conversations and allyship.
Annabel leads the Industry EDI Two-Way Mentoring Scheme for finance and the CFO Directorate. The scheme includes 20 mentor/mentee pairings and is designed to bridge EDI knowledge gaps through shared lived experiences. She has also run two mentoring masterclasses so far, with another planned, attended by over 100 people, covering topics like Neurodiversity, Age, and Disability. Feedback shows increased confidence and understanding among participants.
She has delivered EDI webinars to the CFO Directorate and wider industry on topics including Menopause, Neurodiversity, Social Mobility and Imposter Syndrome. Over 400 colleagues have attended, with many reporting that the sessions helped them feel seen and supported.
Annabel is supporting the CFO Directorate’s buddy scheme for returners to work, helping colleagues feel welcomed and included. Early feedback has shown that returners feel more confident and connected.
She sends regular EDI communications to the CFO Directorate and finance community. So far, 11 awareness campaigns have been delivered, covering Race Equality Week, Ramadan, Neurodiversity, Psychological Safety and National Inclusion Week. These comms reach over 1,500 people and have helped colleagues stay informed and engaged with EDI activity.
Annabel supports the central EDI team and Rail United for Inclusion on events. For International Men’s Day, she led on funding and organising a hybrid event with over 100 attendees, including securing the guest speaker. The event created space for reflection and dialogue on inclusion from a male perspective.
She also ensures that Finance and CPD Conferences are inclusive by design. These events cater to over 200 in person and 500 online attendees, and her input has helped ensure accessibility and representation are considered from the outset.
The CFO Directorate’s Your Voice engagement score for Black, Asian and Minority Ethnic colleagues was the highest in the company. Feedback from mentoring and webinars shows increased confidence, awareness, and willingness to engage in EDI conversations. Attendance figures across all initiatives show consistent engagement and growing interest.
Annabel hasn’t just delivered one or two initiatives — she’s led and supported a wide range of activity that’s reaching thousands of colleagues across the finance community. The volume of work is significant, and the impact is clear: colleagues are more informed, more engaged, and more confident in talking about inclusion. Her work is helping to shift culture, not just raise awareness — and that’s why this nomination is so well deserved.
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Northern Trains
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At Northern, we’re passionate about making everyone feel welcome—whether you’re a colleague or a customer. Back in 2020, we kicked off our EDI (Equality, Diversity & Inclusion) Strategy, and since then, we’ve been on a mission to make Northern a place where everyone belongs.
About 18 months ago, we took things up a notch by launching our colleague network framework. The idea? To create safe, supportive spaces where people can connect, share, and support each other. And that’s exactly how the Northern Armed Forces Network was born—over a simple coffee chat between Geraint Bartie and Duane Stott, two colleagues with military backgrounds who spotted a gap in support for our Armed Forces community.
What started as a heartfelt conversation quickly turned into something much bigger. Geraint and Duane, driven by their own experiences and a real desire to help, set out to build a community for Veterans, Reservists, Spouses, Cadet Force Volunteers, and anyone connected to the military. With Patrick Hodgson (former REME) stepping up as Chair (and Geraint and Rob Brown as Vice-Chairs), the network has gone from strength to strength.
Here’s what makes the Northern Armed Forces Network so special:
• Real Growth: Since formal leadership took the reins, membership has shot up by 60%—we’re now 184 strong and counting!
• Amazing Champions: Over 20 passionate colleagues represent us at career fairs, panels, and community events, flying the flag for Northern and the Armed Forces.
• Mental Health Matters: We’ve got trained mental health first aiders from Armed Forces community on hand, making sure everyone has someone to talk to.
• Big Wins: We’re proud holders of the Ministry of Defense Gold Employer Recognition Scheme Award (as of August 2025!) and we’ve helped change company policy so Cadet volunteers get the same special leave as Reservists.
• Community Spirit: From Remembrance Day events, talking at our local schools to volunteering with Hull 4 Heroes, we’re always out and about, supporting our local communities and our young people.
• Industry Leaders: We’ve even been featured in Civvy Street Magazine, a big name in military resettlement. We actively collaborate with the Career Transition Partnership (CTP), Forces Transition Group (FTG) and other organisations to showcase Northern careers and support smooth transitions into civilian employment.
• Sharing the Love: We’ve helped other train companies (like LNER) set up their own Armed Forces networks, and we’re always there to support our fellow employee networks at Northern. Together we can achieve more!
But this nomination isn’t just about what we’ve achieved—it’s about how we’ve done it. The Armed Forces Network is all about inclusive leadership, teamwork, and a genuine passion for making a difference. We’re not just ticking boxes; we’re building a real sense of belonging, where everyone can be themselves and thrive.
Thanks to the hard work and dedication of the team, Northern isn’t just a great place to work—it’s a true home away from home for our military community.
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BTTC
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BTTC's EDI team has delivered measurable outcomes that far exceed sector benchmarks while creating lasting systemic change across the railway industry.
The team's approach begins with putting people at the core of everything, exemplified through the co-creation of Vision-27 - BTTC's five-year business strategy developed with all employees to ensure inclusivity and engagement from the ground up. This collaborative foundation demonstrates their commitment that diversity isn't an afterthought but integral to organisational success.
The team has revolutionised BTTC's approach to recruitment through their comprehensive Inclusive Recruitment Initiative, demonstrating strategic commitment to equity, access, and meaningful representation. Rooted in local needs analysis, their outreach actively targets schools and colleges in high-deprivation areas, unlocking opportunity at its source.
They have systematically removed barriers in recruitment, including: writing job descriptions to attract underrepresented groups, implementing blind CV reviews, establishing diverse recruitment panels, and posting vacancies on trusted diverse job boards. Combined with mandatory EDI training, unconscious bias training, and anonymised recruitment processes, these initiatives have reduced hiring bias while achieving Disability Confident Committed status.
Our workforce reflects their success: 40.5% of employees identify as women (versus 17.4% rail industry average), 20.5% are from ethnic minority backgrounds (versus 14.4% industry standard), and 14.1% are aged 25 or younger (versus 6.3% sector benchmark).
EDI team's strategy centres on decisive action over passive data collection. Responding to employee engagement surveys, they implemented comprehensive solutions: flexible working policies, dedicated menopause support, enhanced parental leave exceeding industry standards, and right-to-disconnect policies protecting work-life balance. This feedback-driven approach was validated with 100% of employees agreeing BTTC is 'a great place to work' in 2024.
Beyond policy implementation, the team actively cultivates inclusive communication through quarterly internal newsletters celebrating cultural events while breaking down barriers. Their delivery of sign language webinars and neurodiversity workshops ensures all employees possess practical tools for inclusive interaction, creating an environment where diverse communication styles are celebrated rather than accommodated.
The team's structured competency framework, aligned to professional bodies APM, RICS, and CIPS, ensures equitable access to career progression regardless of background. Their accelerated development programmes actively target underrepresented groups, while their holistic approach - combining 40 hours annual CPD, monthly 1-2-1 mentoring, Facet5 assessments, and succession planning - demonstrates how inclusive learning environments drive both individual growth and organisational transformation.
The team's influence extends internationally through strategic partnerships with universities across England and Canada, creating paid placements specifically for underprivileged students and establishing direct pathways into rail construction. In Canada, their comprehensive Indigenous awareness training achieved 100% team certification while working towards Relations Committed status from the Canadian Council for Indigenous Business - Canada's premier corporate social responsibility certification.
Their collaboration with 'Business in the Community' and 'ACCES Employment' engaged over 70% of BTTC staff in mentoring disadvantaged job seekers, creating external community impact.
BTTC's EDI team has, proved that meaningful diversity transformation drives business success while creating future leaders who champion diversity across the railway industry. Their work represents exemplary leadership in building a more equitable sector for all.
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50+ rail organisations including Network Rail, TOCs, DFTo and suppliers
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I am proud to nominate Beyond Barriers - rail's first across-industry social mobility network - for the RailStaff Equality, Diversity & Inclusion Team Award.
Launched in early 2025, Beyond Barriers has rapidly become a catalyst for change, uniting over 300 members from 50 rail organisations and engaging 500+ LinkedIn followers. Its mission is clear: to dismantle the social, cultural, and structural barriers that hinder individuals from disadvantaged and underrepresented backgrounds from entering and thriving in the rail industry.
The network’s vision is bold and inclusive - an industry where talent from all walks of life can flourish, regardless of background or starting point. In just a few months, Beyond Barriers has laid strong foundations by:
• Building strategic relationships with industry leaders, unions, and stakeholders.
• Raising awareness of social mobility challenges, including the lack of data and inclusive language.
• Creating safe spaces for members to share lived experiences and foster mutual support.
This work is already shifting the culture across the sector, sparking vital conversations and inspiring action.
A cornerstone of Beyond Barriers’ success is the unwavering support of Andrew Haines, CEO of Network Rail, who serves as its executive sponsor. His leadership goes beyond endorsement - he actively champions the network’s goals, making Beyond Barriers a priority for Network Rail and the wider railway sector. His commitment sends a powerful message: social mobility is not a side initiative, but a strategic priority for the industry.
Looking ahead, Beyond Barriers is poised to deliver transformative impact. The network is developing a suite of initiatives to address barriers to career progression, including:
• Mentorship programmes to connect emerging talent with experienced professionals.
• Training workshops focused on confidence-building, career navigation, and inclusive leadership.
• Roadshow at stations and maintenance depots, involving individuals that might have been disconnected with EDI initiatives in the past.
• Tailored support to guide individuals through key career milestones.
• Feeding back to the industry Social Mobility Working group and supporting the creation of industry partnerships
These programmes will empower employees at all levels, ensuring that potential is recognised and nurtured - not overlooked due to lack of access or opportunity.
Despite being in its infancy, Beyond Barriers is already making waves. It is redefining what inclusion looks like in rail, championing equity, and building a community where everyone belongs. This award would honour the network’s early achievements and spotlight its immense potential to reshape the industry for generations to come.
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South Western Railways
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Boris has worked in the industry for over 15 years working in ticket office, retail and training. Boris' passion for assisting people with disabilities and caring responsibilities led to him taking up the role of chair of our ABLE (disability) network. Due to his drive and sense of purpose Boris then was successful in becoming SWRs Inclusion and Diversity (ID) Manager. As part of his role in ID and ABLE, Boris has dedicated time to raising awareness of those with caring responsibilities. For 2 years Boris has celebrated Carers week by asking colleagues to nominate those people who take on caring responsibilities as well as do a fantastic job at work. Those nominated received a certificate and gift voucher to spend. It was a great way to celebrate the carers we have at SWR and show them that we value and appreciate them. Nominations increased by 50 in 2025 with over 25 carers being recognised. Boris has also assisted with our new carers policy as well as teaming up with Employers for Carers and securing a strong level 1 in the Carer Confident Scheme. Boris is now working hard to increase awareness and support in this area. As well as having lived experience as a carer himself, Boris also understands the unique challenges faced by those with Neuro Diversity (ND). He is now working hard to ensure that SWR has all the necessary resources in place to support colleagues and managers. We now have guidance in place (which will hopefully soon become policy). Boris has also rolled out training to our HR Teams and SWR trainers so they can understand what ND is, but also how this impact people at work and what adjustments can be made. Boris also delivers training around this subject when requested and will soon be delivering this to, and supporting, the driver function. Boris is also working with a provider to introduce Neurodiversity Champions into the business. Boris' past experiences and knowledge of different teams and functions have made him a great advocate for the team. He loves nothing better than getting out and about and engaging with colleagues in person.
He also does this regularly with our new Inclusion Allies programme which teaches colleagues how they support and act in allyship for people who might be experiencing discrimination, bullying or harassment. Attendees also learn how they can role model inclusive behaviours and help us in our vision to make SWR a truly inclusive place to work. So far, Boris has trained over 200 inclusion allies at SWR including attending Salisbury on their night shift twice to ensure they could receive the input. Over half of our allies are now from depots, stations and onboard. More face to face and online sessions are booked for the remainder of the year. Boris has been a breath of fresh air to the Inclusion Team bringing with him new ideas, skills and an ability to engage with colleagues around Inclusion.
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GTR
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Charlie has consistently gone above and beyond in advancing Equality, Diversity and Inclusion (ED&I) across GTR. They have not only championed new initiatives and created opportunities for underrepresented voices but have also constructively challenged existing practices to ensure they truly deliver meaningful change. By representing the whole of GTR at numerous external events, Charlie has showcased the organisation’s commitment to inclusivity while bringing back fresh insights and best practices. Their dedication has strengthened GTR’s reputation as a leader in ED&I and inspired colleagues to engage more deeply with this vital work
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Transport for Wales
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Charlotte has been at the heart of driving meaningful equality, diversity, and inclusion (EDI) change at Transport for Wales. Through her vision, dedication, and ability to empower others, she has reshaped the way the business approaches EDI - ensuring it is no longer a side project, but something embedded in our culture and values.
One of Charlotte’s most significant achievements has been the revamp of our Colleague Support Networks. Previously underused and lacking influence, Charlotte has transformed them into dynamic groups with genuine purpose. She has equipped network leads with the tools, resources, and confidence they need, while also ensuring they have access to senior decision-makers. Central to this transformation has been her creation of the EDI Governance Framework, which provides the networks with clearer direction, stronger accountability, and a direct route to influence change across the organisation. This has given colleagues a stronger voice than ever before, and their ideas are now helping to shape how the business grows.
Charlotte’s impact also extends beyond internal structures. She played a pivotal role in the set-up of the newly launched Anti-Racism Advisory Panel, which brings together colleagues and external voices to challenge, guide, and hold the business accountable. The panel will play an instrumental role in ensuring Transport for Wales stays committed to becoming an actively anti-racist organisation. It is positioned to influence both strategic decision-making and day-to-day practice.
A further example of Charlotte’s ability to drive meaningful change has been her work sourcing and introducing anti-racism training for the Communications team. This has had a far-reaching effect: internal messaging is now more inclusive, sensitive, and reflective of the diverse workforce, while external campaigns are reaching customers in a way that feels more authentic and respectful. Charlotte’s foresight in embedding this training has ensured that both colleagues and the communities we serve see Transport for Wales living out its values, especially “we do the right thing”.
What makes Charlotte so deserving of this award is not only her achievements but also the way she goes about her work. She is approachable, compassionate, and consistently supportive of people at every level - whether they are senior leaders or frontline staff. She empowers others to take ownership of EDI and makes everyone feel they have a role to play in creating a more inclusive workplace. Her leadership style is grounded in empathy and collaboration, but also in courage: she is not afraid to challenge the status quo when it means doing what’s right.
The results of Charlotte’s work are clear to see. Colleagues feel more confident to speak up. Networks have real momentum. Conversations that might once have been avoided are now happening in open and constructive ways. EDI is no longer seen as an add-on but an integral part of how Transport for Wales operates.
Charlotte is not just a leader in EDI - she is a role model. Her strategic vision, empathy, and determination to deliver lasting change make her an outstanding candidate for the EDI Person of the Year award.
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Alstom, Litchurch Lane
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Leadership in today’s world is not just about leading from the front—it’s about inspiring transformation and cultivating change from within. Charlotte Briers exemplifies this modern approach, championing empowerment, diversity, and progress as part of Alstom’s female employee resource group (ERG), Voices of Women. Under her leadership, the group expanded significantly, bringing together a supportive community where women can share experiences, learn, and uplift one another in their professional journeys.
Charlotte’s commitment to inclusivity extends beyond gender, as she collaborates closely with Alstom’s other ERGs—Voices of Cultural Diversity, Voices of Disability, and Voices of Pride+. Her vision is to foster an environment where diverse perspectives are celebrated and where every employee feels heard and valued.
Central to Charlotte’s leadership philosophy is her dedication to sponsoring and uplifting others. She launched the Women@Alstom Spotlight series to showcase accomplished female leaders at all levels of the UK and Ireland business. Each month, the series highlights a different woman, sharing her career story to inspire others and build a visible network of role models. Charlotte herself inaugurated the series, openly sharing her own professional and personal experiences. She also encouraged group members to participate, ensuring that each spotlight included a written case study, internal communications, a feature on the Voices of Women site, a comprehensive brochure, and a public LinkedIn post.
Charlotte’s drive for progress is evident in the multiple initiatives she leads. She raises awareness about the need for female-specific PPE, has introduced period care products in public restrooms, promotes inclusive language, organizes networking events, and advocates for policies that reflect the diversity of the workforce. She has also supported senior managers in connecting with junior female employees through “Skip Meetings,” and even championed International Men’s Day, emphasizing the importance of inclusivity for all employees.
One of Charlotte’s key focuses is on achieving gender parity, not simply advancing opportunities for women. She recognizes that true equality involves supporting all employees—highlighting, for example, the challenges women face if their partners lack access to family-friendly policies. This insight led her to launch a campaign spotlighting working fathers who have embraced flexible roles, thus promoting equal parenting within the organization.
With a forward-looking perspective, Charlotte is dedicated to preparing women for leadership positions across industries, nurturing a pipeline of confident future leaders. She has taken a personal interest in the female development program “Springboard,” encouraging participation and personally engaging with potential candidates to explain its benefits.
Charlotte’s unwavering dedication, compassion, and insight have made her a beacon of change within Alstom. Her efforts have shaped a workplace that values diversity, unity, and growth. In November 2024, Charlotte received the Institution of Mechanical Engineers (IMechE) Verena Winifred Holmes Award, recognizing her outstanding leadership in promoting diversity and inclusion in the rail industry, especially as head of Voices of Women. As a mother of two young daughters, she stands as an inspirational role model—both within her family and across the broader community—continuing to pave the way toward a more inclusive and empowered future.
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Network Rail
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"Christiana has been an avid champion of gender equity and an active member Inspire (Network Rail’s gender equity network) to all she meets. Over the last year I have had the privilege of getting to know Christiana better through our work within the North West and Central (NW&C) regional branch of Inspire. Christina was instrumental in helping me see my leadership potential and encouraged me to apply to co-chair of NW&C Inspire, I believe she is one of the reasons I am co-chair today. Christiana’s help has not stopped there, she continues to encourage and support me in my role and all the work the Network does. All of Christina’s contributions to and for Inspire are completely voluntary and it is impressive how she balances this with her demanding work as a programme manager. I am continuously amazed by her motivation and ability to discover new opportunities that enable others to develop themselves both personally and in their careers. In the last year alone, she has organised an Imposter Syndrome event, hosted ongoing series “Network and Natter” to encourage informal networking opportunities, delivered the Inspire Career Development Day at 3 locations (Manchester, Preston and Birmingham) and raised over £250 for Macmillan. Christina is an unsung hero for both myself and may others within Network Rail, for this alone she deserves recognition." said Kaseya Chisala.
"Christina, Programme Manager at Network Rail, is on the leadership team of Network Rail’s gender equity Network, “Inspire”. In this voluntary role, Christina has consistently created and hosted events which have had an extremely positive effect on progressing ED&I. Christina organised a career development day for network rail across Preston, Manchester and Birmingham, where colleagues could go to expand their career prospects and network. This was also available to attend online. She has successfully facilitated a Macmillan fundraiser, raising £268.55. Christina consistently shows up for her colleagues and employee network and is a truly valued member of the team. Christina also hosts a Network and Natter session once a month for Inspire members and anyone to come and discuss current issues they are facing and progressing career development. I believe she deserves to be publicly recognised for her contributions to ED&I and for the fantastic impact she has on her community. " said Lily Shimmin
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LNER
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Clare is a role model for EDI in every sense of the word and works tirelessly around her operational duties as a Driver to promote equality, diversity and inclusion for all. Clare is co-chair of Empower, the Women’s colleague network and is working hard to drive forward engagement and deliver initiatives.
Clare set up and is driving Empower, supporting women who may need help and support in everything from women’s health to professional development. Clare worked with the studio team to produce a menopause toolkit, offering information, support and guidance to both women experiencing menopause, but also manager’s whose teams are going through menopause, and with Health and Wellbeing to host a Menopause roadshow event.
Clare also implemented LNER’s first ever women to women reciprocal mentoring programme, which includes senior leaders mentoring women in other areas of the business, with a focus on the inclusion of a diverse range of ethnicities and front-line staff members, in the hopes of bridging gaps and cr
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CrossCountry Trains
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Dan has consistently excelled in the EDI role for a number of years and is deserving of recognition, his training techniques and personality shine through and deliver exceptional standards that are intwined into our EDI strategy.
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Network Rail
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I wish to nominate David for an award recognising his exceptional commitment to Equality, Diversity, and Inclusion (EDI). David's dedication to these values is truly inspiring, and I believe his efforts deserve to be celebrated.
David has consistently raised awareness of EDI-related topics, challenging misconceptions, removing bias, and fostering a more inclusive environment. One of his remarkable initiatives has been the creation and delivery of an EDI podcast for his business area. Through this podcast, he has invited individuals with lived experiences to share their stories, thereby promoting greater understanding and inclusion.
Additionally, David has been a strong supporter of Network Rail’s disability confidence employee network - CanDo. His involvement in this network, coupled with his role, has led to the creation of an impactful series of podcasts about life with a disability. These podcasts have not only raised awareness but have also provided valuable insights into the experiences of individuals with disabilities, fostering a work environment where everyone is included and celebrated.
David's unwavering commitment to EDI and his proactive approach in creating platforms for sharing and learning make him a deserving candidate for this award. I hope you will join me in recognising and celebrating David's outstanding contributions.
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Arriva Train Care
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Dawn Lindop has dedicated the last 25 years to the rail industry and is widely recognised at Arriva Train Care where her neurodiverse colleagues, particularly those with ADHD and autism, feel supported and able to thrive.
Through Dawn’s approach to inclusive recruitment, she consistently challenges bias across the company and ensures that all opportunities are awarded purely on merit.
In her time at ATC Dawn has introduced a range of practical initiatives such as weekly check-ins, multiple support anchors and open team discussions. These changes have strengthened trust, collaboration and psychological safety across the organisation.
Dawn’s commitment goes far beyond her immediate team. By sharing her learning during National Inclusion Week, she has prompted wider conversations across the business about equity and belonging. She embodies the values of this award, as a leader who champions diversity, delivers tangible improvements and inspires others to create a more inclusive rail industry.
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Freightliner
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Devon embodies what the rail industry should strive towards in support of diversity. Being a member of the LGBTQ+ family, Devon has seen how the world and the industry attitudes have changed over time, with the hope to build a more inclusive society. Devon has seen and experienced how difficult times have been, but has striven to push the rail industry to be better for everyone, driving us to better and creating a work place that promotes getting the best out of our people, regardless of their background. Devon has done this without agenda, genuinely doing it through the care of the people around her. Those who are fortunate enough to be able to work with or alongside her will attest to the positive influence she has, and no one will argue against the positive influence she's had on Freightliner and on the industry.
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Alstom D&IS
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I would like to nominate Diana Davies for her exceptional commitment to promoting Equality, Diversity, and Inclusion within our workplace. Their actions consistently reflect the values of respect, fairness, and belonging, and they have gone above and beyond to create an environment where everyone feels valued and heard.
Whether through leading inclusive initiatives, championing underrepresented voices, or fostering open and respectful dialogue, Diana Davies has demonstrated remarkable leadership and integrity. Their proactive approach to EDI has not only inspired others but is contributing to a more inclusive and supportive culture across her team. Diana’s work is a positive example of how individual dedication can drive meaningful change, and I believe they are truly deserving of recognition for their presence and impact within the Planning Team.
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GWR
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This is the third year of running the carnival train for GWR but the first year for many of the project team. The idea of the Carnival train is to bring under privileged children to the Notting Hill Carnival allowing them to experience Europe's largest street festival and experience the cultural diversity of GWR employees. To also inspire them to consider a career within the industry as if you can see it you can be it. The project team works with external community partnerships to identify the travellers. The travellers are given free travel to London from Bristol and other stops along the way. They are provided with entertainment and goodie bags along the journey and met by a steel pan band at Paddington station. The organisation of the day is a huge team effort and we engage/work with other partners such as network rail and Elizabeth Line colleagues. Some of the children travelling have never been on an IET before.
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Govia Thameslink Railway
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Hema actively champions colleagues across all groups, particularly those in minority or underrepresented communities. By building allies and strong network communities across GTR, she reinforces the message that inclusion is for everyone, and that anyone can advocate for, and belong to, a community regardless of whether they have a protected characteristic. But also helping to break down barriers as well.
She works with of all five GTR employee networks to highlight how different aspects of identity intersect. She ensures network initiatives never operate in silos and makes inclusion opportunities, such as webinars, in-person workshops and awareness campaigns, accessible to frontline colleagues, including station staff, drivers and depots, not just office-based teams.
Goes above and beyond her role: mentoring colleagues outside her immediate team, actively participating in network activities and consistently demonstrating that equity, diversity and inclusion matter. She also drives mentoring and development opportunities for underrepresented colleagues, such as the new Women in Leadership apprenticeship programme. In addition, she drove the creation and development of GTR’s dedicated EDI hub and employee networks, while also leading high-profile initiatives such as organising a GTR float for the Brighton Pride Community Parade, a visible and proud celebration of diversity across the business.
Hema is a tireless advocate for the employee networks, ensuring their voices are heard even when they are not in the room. She makes sure that the networks can shape recruitment, workplace policies, facilities, and other areas of the business that affect colleagues every day. A most recent example of this is where, she championed the idea of assigning each network its own executive sponsor, a proposal that was approved thanks to her determination. With her guidance, the networks are now building strong relationships with their sponsors.
She champions recruitment processes that not only attract diverse candidates but also retain the breadth of talent within GTR. She encourages network groups to share honest feedback on their experiences, helping to reduce barriers and improve fairness in applications and career progression.
She consistently stands up for colleagues, never shying away from doing the right thing. If she notices someone facing barriers or struggling to progress, she raises the issue and checks in with them personally throughout the process until meaningful support and resolution are achieved.
Despite being the only EDI partner at the company, she has established herself as a trusted advocate and a safe person to approach for colleagues across all levels of the organisation. Everyone who meets Hema has been left with a lasting impact of her genuine care for people her infectious energy, making them feel seen and heard, and her determination to always do what’s right for others despite the barriers and setbacks she faces in such a large train operating company. She truly is an inspiration to so many of us and someone we look up to as a leader in the EDI space, and we cannot recommend her highly enough. " said Megan Smith
"Hema has been a pivotal part in the development and progress of D & I within GTR over the past 4 years. Hema brings a great wealth of knowledge, experience and passion to her role. In the past year Hema has managed and led the Kings Trust programme (nee Princes Trust) here at GTR celebrating a 10 year partnership. Working with the Kings Trust Hema managed placements for candidates around the network as well as giving them the tools to excel during this time. We are happy to say some candidates are now full time employees here at GTR and doing very well. Along with this Hema works very closely with the GTR Employee Network groups, which have expanded in the last year welcoming the Armed Forces Network. The Networks are led by employees along side their full time jobs - none of this would be possible without the support of Hema, meeting multiple times a month with the networks individually and as a group. Hema also understands the importance of bringing people together and yearly organises the Big Rail Diversity challenge entrants for GTR. Not only does this help with colleague confidence and team work, it helps with wellbeing, physically and mentally. This all goes alongside her work on accreditations and requirements to ensure GTR upholds their D & I responsibilities. Hema is also always part of 'out of work' events which are supported by all the networks.
Overall it would be very fitting for Hema to be recognised this year for all her work and a chance for us, as a company, to express our thanks for her hard work and commitment." said Victoria O'Reilly.
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Network Rail Wales & Borders
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Nomination for Ian Harris, Dale Caviell, Lisa Caviell, James Spooner, Joanna Cheeseman
I am proud to nominate the Off Track Team for their outstanding commitment to equity, diversity, and inclusion through their ground breaking work with individuals from HMP Prescoed.
In a bold and compassionate move, the team opened up two employment opportunities specifically for individuals on day release from HMP Prescoed. From the outset, the line managers were deeply involved—helping to shape the vision of the roles, identifying the key attributes they were looking for, and actively participating in the interview and selection process.
This initiative was far from straightforward. The team faced a number of challenges, including some false starts and early setbacks. However, what stood out was their unwavering dedication to the core values of inclusion, second chances, and social responsibility. Rather than give up, they adapted, learned, and persevered.
Thanks to their resilience and inclusive mindset, the Off Track Team has successfully onboarded two fantastic individuals who are not only thriving in their roles but also making meaningful contributions to the team’s mission. This initiative exemplifies what it means to break down barriers and create real pathways to rehabilitation and reintegration.
The team’s approach—grounded in empathy, open-mindedness, and practical action—has had a lasting impact on both the individuals involved and the wider organisation. Their work sets a powerful example of how inclusion can be embedded into recruitment practices and workplace culture.
The Off Track Team's efforts are a testament to what can be achieved when equity, diversity, and inclusion are not just spoken about, but lived through action. This initiative has not only changed lives but it has generated over £100,00 of social value.
The team are truly deserving of this recognition.
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Hull Trains
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What makes an exceptional team? More specifically, what makes an exceptional team in the rail industry? It is a question at the heart of Hull Trains and the very foundation of our business. We are, after all, a relatively small “open access” operator. Our team consists of 134 individuals, each a key part of delivering our services and tying us directly to the communities we serve across the Hull and East Yorkshire region.
For Hull Trains, a proactive and thoughtful approach to Equality, Diversity, and Inclusion (EDI) was a constant from the beginning. Formed in 2000, we understood that the strength and adaptability of our team would require different perspectives from across the spectrum of society. The result was a rail business with some of the industry’s leading representation figures. Let’s take a look at some key stats to show you what we mean:
Gender: A female:male ratio of 55:45 across the entire business and all roles.
Drivers: We challenge industry norms, with 29% of our train drivers being women. (Industry average is approximately 6.5%)
Ethnicity: The ethnic diversity of our team closely mirrors the regional demographic.
Sexuality: And we proudly celebrate the significant proportion of our workforce who identify as LGBTQ+.
It’s one thing to claim diversity “on paper” but the success of our collective efforts and culture can really only be evaluated by people in the team. We recently conducted a Colleague Engagement Survey to better understand how team members felt and identify areas we could improve. Here are some of the most important conclusions:
Engagement: 84% overall engagement across the company.
Culture: 88% agree our culture is inclusive to all people regardless of differences.
Identity: 84% feel they can be themselves at work.
Management: 91% say their line manager treats them fairly and with respect.
These survey results demonstrate the effectiveness of our policies and culture-building efforts. We are proud to have fostered an environment where every individual feels seen, respected and empowered. They aren’t just numbers; they represent trust, fairness, and belonging. From contributing to decision-making and events to living our values every day, their voices are central to our success. Perhaps the greatest testament to the culture we have built is that we still have five staff members who have been a part of Hull Trains right from the beginning, 25 years ago!
Throughout that time, we have worked hard to build a culture that promotes diversity and long-term career development, giving our colleagues the platform (and support) to perform their roles at the highest level, regardless of race, religion, economic background, sexual orientation, age, or physical ability. We strongly believe that our people are what make Hull Trains special.
It is for these reasons that we believe the entire Hull Trains team is worthy of recognition in the RailStaff Awards 2025. Thank you for your consideration.
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Network Rail
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Ibtisam is an amazing ambassador and champion for diversity in Network Rail and for the wider rail industry. In the aftermath of the George Floyd global movement, Ibtisam founded the Cultural Fusion employee network in the Wales and Western region, highlighting the cultural differences which enhance Network Rail while simultaneously providing information and raising awareness of the issues which continue to impact Black, Asian and minority ethnic colleagues, in order to promote inclusivity within the workplace. Ibtisam was promoted to co-chair of the national Cultural Fusion network and continues to lead with passion, empathy and understanding. Although the focus of Cultural Fusion is on colleagues from the global majority, Ibtisam continues to be a champion of all elements of diversity and actively raises awareness of intersectionality and is an advocate for gender, age, LGTBQIA+ and disability inclusivity. She is an amazing ambassador and advocate for equity, diversity and inclusion and I hope she finally gets the recognition she so rightly deserves.
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LNER
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James Gossage has become one of the most passionate and visible champions of equity, diversity and inclusion within LNER and across the wider rail industry. Starting his career on the frontline as a Train Manager, James has always believed in the importance of people before processes. That belief has grown into action, as he has used his lived experience and natural leadership to create spaces where colleagues feel safe, valued and supported.
James is the co-founder and co-chair of ManKind, the first men’s network in the rail industry. The network was created to give men permission to talk about issues that had too often been hidden. Topics such as mental health, loneliness, stress, addictions, relationships, parenting and suicide are not easy to raise in the workplace. James has made them part of everyday conversation. His approach has broken down barriers and shown that vulnerability is not weakness but strength.
The impact of his leadership can be seen in the way ManKind has grown. Under James’s guidance the network has delivered regular online sessions, wellbeing walks and campaigns that have reached hundreds of colleagues. The “Men for Miles” challenge, which pitted North, South and Yorkshire teams against each other, saw over 700 people take part across LNER. What started as a simple step competition became a movement for wellbeing and connection. It is a clear example of James’s ability to turn an idea into an inclusive initiative with lasting impact.
James is not only focused on men. He has worked with other networks and external partners, including White Ribbon, to tackle misogyny and encourage better conversations about how men talk about women. He has also ensured that women are welcomed into ManKind, offering advice and support in how they can help the men in their lives. His view of inclusion is always wide and collaborative, never narrow.
What makes James stand out is his authenticity. He does not promote inclusion as a policy or a corporate message. He lives it. He shares his own experiences openly and encourages others to do the same. Colleagues trust him because they see that he is genuine, and they are inspired to speak up themselves. Many men across LNER have said that hearing a colleague share a story through ManKind gave them the courage to seek help. That ripple effect is the measure of true ED&I leadership.
James has recently taken on a new role as Station Delivery Manager at King’s Cross, bringing his passion for inclusion into one of the busiest parts of the network. His vision is to continue building a culture where people feel able to bring their whole selves to work, and where the rail industry is known for being open, supportive and inclusive.
James Gossage is not just part of the ED&I conversation. He is driving it forward. His work has broken stigma, changed behaviours and created a legacy that will last. For these reasons he deserves recognition as ED&I Champion of the Year.
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Network Rail
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Kaseya co-chairs Inspire (Network Rail’s NW&C Gender Equity Network) alongside me. Having joined on the graduate scheme in 2021, Kaseya has always been a member of Inspire, and throughout the years has progressed first to the leadership team and later to chair the network. We have been working together for a year to drive gender equity, push for change and drive intersectionality wherever we can. I would like to nominate Kaseya for her outstanding dedication to driving change and making a tangible difference to both those around her and to Network Rail as a business. Kaseya has helped facilitate STEM events in schools, attended careers fairs, helped host brunches with Inspire, has helped support individual colleagues when going through times of hardship and has been instrumental in networking with other employee networks (such as our LGBTQ+ Network). Kaseya has also facilitated connections internationally, with an upcoming lessons learned session with ProRail, a Dutch Railway Infrastructure company. Kaseya has worked alongside the Transpennine Route Upgrade, to host STEM events at secondary schools, hosted route-wide calls to recruit new members and helped facilitate countless other events. Kaseya has also, on a professional level, buddied new graduates at Network Rail, enhancing their experience and guiding them. Working with her so closely on the leadership panel and as co-chair I can clearly see the dedication and heartfelt, unwavering support she offers colleagues and members of Inspire. I believe she deserves to be publicly recognised for her contributions to ED&I.
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Greater Anglia
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He has been so passionate and assisted and assured that the LGBTQ+ community and their allies within GA have really been giving the space and place to be themselves. Also taking on the challenge on being Norwich Pride sponsor this year and also taking on another area at work.
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Mitie Security Ltd
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I am delighted to nominate Lucas Butler for his exceptional commitment to being a Diversity & Inclusion Ally at Mitie.
Lucas has been a driving force in championing gender equality and fostering an inclusive culture. As National Security Account Manager on the Network Rail contract, he has consistently gone above and beyond his role to support D&I initiatives, helping to break down barriers and encourage open conversations, particularly women’s health and wellbeing in the workplace.
Lucas played a pivotal role in the delivery of a recent podcast series, particularly Episode 3: Blood, Sweat, & Careers. His willingness to participate as a panellist, share personal insights, and advocate for open dialogue around menstrual health has helped to destigmatize this important topic and promote a more supportive environment for female colleagues. Lucas’s empathy, professionalism, and collaborative spirit were instrumental in making the episode a success.
Beyond the podcast, Lucas is an active D&I Ally, regularly engaging with colleagues to promote diversity, equity, and inclusion initiatives. He is known for his approachability and for creating safe spaces where everyone feels valued and heard and for taking selfies with frontline colleagues promoting the great work they do on social media platforms.
Lucas’s dedication, leadership, and genuine passion for inclusion make him a true role model. He exemplifies the values of Mitie and inspires others to get involved and make a difference.
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LNER
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We believe ManKind to be the first network of its kind in the rail industry, set up by frontline colleagues who wanted to challenge the norm and give men permission to talk about subjects that for generations they may have kept quiet about. Mental health, loneliness, addictions, stress, relationships, parenting and suicide are not easy topics, but they are real and they affect men every day. ManKind exists to open those conversations, break down barriers and show that men do not have to face these challenges alone.
What makes ManKind different is that it goes further than awareness campaigns or signposting. It has built a safe, trusted space where men feel able to share their stories, listen to each other and learn that vulnerability is strength. The impact has been powerful. We have seen colleagues who once stayed silent now stand up and talk about their own struggles, which in turn has encouraged others to seek support for the first time.
The network is open to all men in the business, and it also involves women who want advice and support in helping the men in their lives. It is not an exclusive club. It is about creating a culture where everyone feels part of the conversation. By working closely with other internal networks, and with external charities such as White Ribbon, ManKind has also helped to tackle wider issues such as misogyny and the way men talk about women. This is about raising standards and changing behaviours as well as supporting individuals.
ManKind has already delivered a wide range of initiatives. Regular online sessions give men the chance to connect in a safe space. Walks offer the opportunity to open up in a more relaxed setting. Our “Men for Miles” challenge brought the North, South and Yorkshire teams together in a step competition. More than 700 colleagues across LNER took part, showing that wellbeing can be fun, competitive and inclusive.
The network is working to change culture across the railway. Instead of focusing only on awareness days such as suicide prevention or men’s health, ManKind puts lived experience at the heart of its work. When colleagues share their personal stories of struggle and survival, it breaks stigma in a way no poster or campaign could. We have seen men take action to seek support because they heard a peer speak honestly about what they had faced.
ManKind is also reshaping how men are seen in the workplace. It is helping to create better colleagues, partners and fathers by making it normal to ask for help and to talk about pressures that once stayed hidden. These conversations are rewriting the rules on what it means to be a man at work.
This is more than a network. It is a grassroots movement, born on the frontline, now making waves across the wider rail industry. It is breaking down barriers, challenging long-standing stereotypes and proving that men’s networks can transform culture. ManKind deserves recognition as the ED&I Team of the Year
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CRSA
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Marc in a very warm person whom many feel they can reach out to for general conversation, or more if delicate conversations are required.
With regards to his involvement with this category, Marc has been a key part of rolling out our Right to Respect campaign of which he arranged for the whole Depot to be a part of the conversation. Marc has also been involved with many Social Value projects, including being instrumental with getting staff together for the Severn Valley Railway Heritage project, when the line underwent a landslip and needed outside assistance to get it up and running again.
Another project Marc has been involved in is with working with the HMP The Mount, in Hemel Hempstead - Part of the Prison Service - to look at how to engage with those residing, to see about building a test track and train some of them in order to aid with integrating them into the workforce upon finalising their served time.
Marc was approached by Vital to assist with this and it is very much in its early stages with the track due to start being installed as soon as the 25th of Sept.
Marc is a driving force for many initiatives but also gets involved in projects that look to assist with aiding the wellbeing of staff around him, as well as the wider business. Marc recently joined the Wellbeing Committee to aid with not only throwing ideas into the conversation, but to also position himself to aid with taking some of the ideas and bringing them to life.
Marc shows time and again that he wants to improve the quality of life for those around him, and is an inspiration to all who work with him.
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GWR
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For almost half a decade, Michael has led a team of tireless volunteers from our LGBTQ+ employee network, Aspect, to deliver our attendance at Pride events across our network. Seeing increasing numbers and increasing partnership with fellow train operating companies and rail-industry partners, our celebration and commemoration of Pride has gone from strength-to-strength, due to Mike’s work.
Despite a busy and complex workload on the front line of our business as a Guard, Mike puts in the time, over-and-over, to ensure a meaningful participation in Pride.
Mike recognises the significance of Pride as an opportunity for community and collaboration. Mike leads our efforts, with little fanfare or ego, encouraging collaboration and opportunities for fellow network members to challenge themselves and to develop. What Mike recognises is that Pride is about everyone and for every member of the LGBTQ+ community; it’s a place and space where LGBTQ+ people can showcase be and showcase themselves openly.
From leading our participation, as a ubiquitous South West brand, in Pride established Pride events such as Bristol and Cardiff, Mike has led the expansion of our efforts to support developing Pride celebrations in Exeter and Winsor and Eton. Mike and the team recognise that LGBTQ+ people exist in all areas of our networks, both urban and rural, and that Pride is a beacon of acceptance to each of them. By making our presence felt, Mike helps our customers and the communities we serve (as well as our diverse colleagues) to feel seen, supported and included.
At GWR we aim to be great experience makers; Mike epitomises this commitment, as well as the spirit of both Pride and inclusion more generally. Through hard-word, kindness and unwavering commitment, Michael helps GWR to take our message of tolerance, kindness and inclusion right across our network, to every corner and, in particular, to every LGBTQ+ person and ally.
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East Midlands Railway
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Since joining EMR in 2022, Niambie Harris has made an extraordinary and lasting impact on the business, far beyond her role as a Retail Assistant at Loughborough station. She has become one of EMR’s most visible and authentic advocates for inclusion, compassion and positive change.
Niambie is the driving force behind two of EMR’s employee networks: RACE (Race & Culture Equality) and Stronger Together (LGBTQ+). Her leadership of both groups is marked by warmth, dedication and authenticity, encouraging colleagues to speak up, share their experiences and bring their authentic selves to work.
A proud bisexual woman, single parent and representative of her Guyanese heritage, Niambie uses her own lived experience to empower others. She openly shares her story through internal campaigns, events and one-to-one conversations, creating a safe, supportive environment for colleagues. Her involvement in EMR’s Menopause Group further exemplifies her commitment to breaking down taboos and advocating for better support across the business.
In October 2023, Niambie played a key role in the creation and launch of “The Face of EMR” - a symbolic artwork unveiled at Leicester station during Black History Month. She coordinated the event, brought in partners like Museumand: The National Caribbean Heritage Museum and ensured the celebration reflected the diversity of EMR’s workforce.
Her visible presence at key events - including Skegness Pride (2024), Derby’s Diwali celebrations, and the national “Be Kind” industry campaign - shows her commitment to building a more inclusive future. Often accompanied by her children, she models the importance of representation and allyship across generations.
Beyond public-facing initiatives, Niambie gives her personal time to support colleagues behind the scenes - organising roadshows, check-in sessions and providing one-to-one guidance. Colleagues trust her deeply, often turning to her in moments of need. Her empathy and ability to navigate difficult conversations with grace have made her a vital presence within the EMR community.
This was powerfully demonstrated when a passenger witnessed Niambie respond calmly and kindly to someone mocking her Black History badge. Instead of reacting defensively, she took the opportunity to educate, leaving the customer informed and reflective. The passenger later wrote: “She should never have had to explain her badge, but the way she handled it was inspirational.”
Niambie’s outstanding contribution was recognised in 2025 with a nomination at the prestigious Women in Rail Awards, a testament to her influence within the industry. While she did not win, the nomination reflects the deep and lasting impact she has had on colleagues, passengers and the broader community.
Her motto “You are never too old to learn… the best thing we can do is approach one another openly and have a discussion about the things that make us who we are” perfectly encapsulates her ethos.
Niambie is more than a role model, she is a changemaker whose work, presence and values will leave a legacy of compassion, inclusion and understanding across EMR and beyond.
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Mitie
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Rachael is a Regional Director for Mitie FM, look after infrastructure in Network Rail's Wales and Western Region. Alongside her role, and in her own free time, Rachael also champions our partnership with Hey Girls! This partnership ensures that free and sustainable period products are available on all Network Rail sites.
Hey Girls are revolutionising periods as the only social enterprise that donates 100% of their profit to funding the fight to eradicate period poverty and lobby for period dignity across the UK.
In under 5 years, they have become the main provider of period products to the local authorities throughout the UK, delivering on huge corporate accounts and have won tender contracts over big commercial names. They are the only company to match their product sales exactly as donations – when you buy one, they donate one. They distribute donations via their UK wide community partner network who work on the frontline to support vulnerable people.
Rachael has been a huge advocate of the Hey Girls partnership and has led multiple workshops to increase awareness and educate Mitie staff on all things periods and period poverty. During this journey, Rachael has identified challenges within the frontline in roles such as engineering and security and has now secured a trial within Mitie to distribute free Hey Girls period pants to frontline workers as PPE.
“Rachael has been a true champion of Hey Girls, helping to raise awareness of our mission and ensuring colleagues across Mitie understand our work and how employees can access our products and education. Through her initiatives and commitment, she has not only driven meaningful change but also strengthened our partnership. Her dedication to inclusion and impact shines through in every interaction, from our regular check-ins, where she makes sure issues are raised and solutions shared, to the way she includes everyone on the Network Rail contract and beyond.
Racheal has organised educational webinars to bring menstrual health into the workplace conversation, encouraging as many colleagues as possible to attend. She has gone above and beyond by supporting colleagues across other contracts with ordering through Mitie’s intranet, ensuring no one is left behind. She has also championed collaboration with our sister charity, Pick Up My Period and had meetings with Hannah, our Director of the Charity, to see if there was more she could do. She is continuing to arrange further sessions around key dates such as International Women’s Day and is currently working on an exciting new initiative to provide period pants as part of Mitie’s uniform. Most recently, she even recorded a podcast on breaking taboos around menstrual health and its impact in the workplace, she also came to visit Hey Girls Head Office!
Racheal’s energy, passion, and leadership have created lasting change and continues to inspire others. I have really enjoyed working with Racheal, she is amazing at her job and just so lovely!”
-Jemma Atkinson, Hey Girls Contracts and Partnerships Manager
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Rail Delivery Group
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Raye Fullard has been a transformative force for equality, diversity and inclusion (EDI) within the UK rail industry. As Diversity and Inclusion Manager at Rail Delivery Group (RDG) since January 2024, Raye has delivered impactful initiatives that foster inclusivity and opportunity. Their leadership within the WIR/RIA EDI Charter Working Group and as Chair of the LGBTQ+ staff network Platform demonstrates their commitment to unlocking talent and creating supportive environments. Raye’s ability to inspire change, from embedding EDI into RDG’s culture to empowering marginalised voices, has left a lasting impact.
Since joining RDG in 2019 and serving as Diversity and Inclusion Manager since January 2024, Raye has developed a strong and effective EDI approach tailored to the unique challenges of the rail industry. Raye’s efforts have fostered an inclusive environment where diverse talent is recognised, supported and empowered to thrive. Their ability to design and implement tailored solutions reflects both deep understanding of EDI and their unwavering commitment to meaningful progress.
Within RDG, Raye’s impact has been profound. As highlighted in a testimonial, “Raye is a powerhouse – they have made incredible, positive changes within RDG and the wider industry in a short space of time. They have been instrumental in shaping and delivering the RDG EDI program, which has benefitted so many.” Under Raye’s guidance, EDI has become integral to RDG’s culture, with every new starter receiving an EDI Induction, where they are able to find out more about the organisation’s commitment to inclusion and learn about the range of networks and opportunities available to them.
Raye plays a pivotal role in RDGs networks, their involvement in staff networks goes beyond facilitation; as Diversity and Inclusion Manager they support the network leads and ensure that internal communications promote visibility and engagement. As a result, marginalised groups feel heard and supported, and allies have gained a deeper understanding of how to offer meaningful support. A colleague shared, “Raye’s efforts have ensured that employees have a platform to express their thoughts and needs, leading to a culture of collaboration and understanding.”
Beyond RDG, Raye’s efforts to engage with the wider rail community have been just as impactful. A colleague noted, “Raye works closely with other rail organisations to give marginalised people the tools and opportunities to achieve their full potential within the sector. Their encouragement helped me apply for a talent management scheme that has expanded my industry contacts and boosted my confidence.”
Raye’s work has delivered measurable results. For example, in RDG’s recent staff engagement survey, 95% of employees agreed that RDG is an inclusive organisation, a 7% percent increase on the previous year and a direct reflection of their passion and dedication. Their success stems from their ability to not only implement impactful initiatives but also inspire others to take ownership of EDI as a shared responsibility.
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Network Rail
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Rena is extremely passionate about Diversity Equity and Inclusion, she holds leadership positions in two of Network Rail’s Employee Networks – Inspire (promoting gender equity) and Archway (promoting LGBT + inclusion). Rena has excellent time management skills giving 100% in both voluntary leadership roles while still delivering on her work as the personal assistant the Route Director of the North West. Rena will always champion both networks to senior leadership and everyone she meets. She was critical in finding NW&C Inspire an Executive Sponsor, this has helped ensure the network can continue delivering on our mission of gender equity and bring to all those across the North West and Central Region. She is constantly developing opportunities and fresh ways for employee networks to collaborate/work together and will always highlight areas of the business where networks (not just Inspire or Archway) can support. One of Rena’s key achievements of year is her work pulling together volunteers to walk Manchester Pride, she managed to double volunteer list from previous years to 65 and collaborated with railway industry (e.g. Northern, Hitachi, Mott MacDonald etc) to make the day a success. Rena understands the role intersectionality has to play in allowing people to bring their full selves to work. Rena as a magnitude of skills and attributes that make her deserving of this award. If I could highlight just two it would be the way she creates an environment that allows everyone to feel seen and her reliability, showing up for people and causes that matter.
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Transport for Wales
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TfW’s EDI Team is nominated for their Period Dignity Project, a powerful initiative that champions equality and breaks down barriers for all. By providing free, organic period products across all TfW locations, they directly addressed a hidden barrier to equality. This project actively champions diversity, challenges the stigma surrounding menstruation, and provides compelling evidence of a tangible commitment to an equitable rail environment.
Background: A Hidden Need
Before this initiative, the lack of reliable access to period products created a subtle yet significant barrier for colleagues at TfW, especially for those working shifts or in remote locations. This oversight impacted well-being and created a daily discomfort that affected individuals' ability to fully engage in their professional lives. Recognising this, the EDI team chose to proactively address this need, setting out to create a more supportive and inclusive workplace for all.
Our Solution: Challenging Bias and Promoting Equity
The team’s approach was rooted in its commitment to EDI principles. They implemented a comprehensive, company-wide solution to provide free, organic, and plastic-free period products. They ensured the project was universally accessible, providing products across all sites. The team directly confronted menstrual stigma by creating educational materials, including a comprehensive guidance document and FAQs. The project’s success relied on its hands-on implementation, where the team overcame logistical challenges to establish a network of volunteer Period Champions
Impact and Results
The project has delivered significant and demonstrable outcomes. The initiative has tangibly reduced stigma, as can be seen through increased engagement from male colleagues who actively sought information and contributed to the project, demonstrating a positive cultural shift. The consistently high reorder rates prove the genuine need and success of the initiative, with the established network of Period Champions ensuring the project is self-sustaining. By addressing an often-hidden need, the EDI team has created a more equitable and supportive environment, setting a new standard for the wider rail industry. Their work demonstrates a true dedication to fostering equality, challenging bias, and ensuring equal opportunities for all.
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Journey and Alstom
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In a landmark moment for both the rail industry and the global LGBTQ+ community, the team behind Journey – the not-for-profit network for LGBTQ+ professionals in transport – orchestrated the world’s first Pride parade on a train at Alstom’s The Greatest Gathering in Derby. This historic event, held during the world’s largest-ever gathering of historic and modern trains on Saturday 2 August 2025, was a vibrant celebration of inclusion, visibility and unity across the UK rail sector.
Those marching across Derby Litchurch Lane Works represented various railway-related companies including Alstom, Angel Trains, AtkinsRéalis, Avanti West Coast, Hitachi Rail and Transport for London (TfL). They were led by fierce drag performers: Alexander Garnett-Scherer, Senior Operations Manager at TfL – known as Connie Tactless ‘Mother of Oyster’; Lee Nicholson-Brown, London Underground train driver – aka Lady Felicia; and Medusa Has Been. Members of the Alstom UK and Ireland Senior Leadership Team also joined the parade, including its Managing Director, Rob Whyte.
After a procession across the 90-acre train factory site, the colourful cavalcade paused for a photoshoot in front of Avanti West Coast’s Pride Pendolino No. 390119 ‘Progress’. Unveiled in 2020, it is the first train in the UK to be fully wrapped in the progressive Pride flag. The procession then continued on to the train itself.
Following this, the parade moved towards the 1.6 km-long Test Track that curves around Alstom’s Derby site. Here, marchers boarded a Class 345 Aventra train – designed, engineered, manufactured and tested at Litchurch Lane. Normally, the train serves passengers on London’s transformational Elizabeth line, but it returned to Derby for the weekend to offer rides for visitors to The Greatest Gathering.
Fittingly, the unit chosen to attend the event – No. 345055 – has carried its own ‘trainbow’ since 2023, making it another perfect vehicle to host the second parade on a train at The Greatest Gathering. A special announcement then signified to passengers the historical significance of the journey, which attracted cheers from the hundreds on board who had witnessed the spectacle.
The event was more than a celebration – it was a bold statement of intent. In a time when LGBTQ+ rights face increasing challenges globally, Journey and its co-chairs, Pippa Armstrong (Alstom) and Joe Brown (TfL), demonstrated unwavering leadership and courage. Their message was clear: LGBTQ+ individuals are welcome, valued and safe in the rail industry – as colleagues, customers and community members.
Over three days (1-3 August 2025), Alstom welcomed over 40,000 railfans from around the globe at its Derby factory. The trainmaker's sold-out charity extravaganza formed part of the wider festivities for Railway 200. It also marked the first time in almost 50 years that the Derby factory had opened its doors to the public. Organisers specifically asked for both Pride-liveried units to be on display at The Greatest Gathering to showcase the diversity of Britain’s rail industry, and provide a safe, inclusive and visible space for railfans attending the world’s biggest-ever train festival.
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LNER
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Tracey is the biggest advocate for EDI in the rail industry and continues to go from strength to strength. Her positive engagement through social media, her ability to talk to everyone from all walks of life, supporting others relentlessly and challenging the industry's ways, thoughts and processes. She has been instrumental in running out 'package for a friend' not only at LNER but to other TOCs and constantly looks at innovative ways to engage others to review how they do things to ensure everyone is respected. When I think of EDI, I think of Tracey. An individual who cares about people, but has such knowledge of her subject matter and the industry that it is simply a marriage that cannot be understated as we continue on our journey to being better.
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Network Rail
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I’d like to put forward the Wales and Western Inclusion & Engagement Team, led by Trevor Boyd, for recognition of their exceptional contribution to the wellbeing and development of our people.
Trevor and his team have played a pivotal role in shaping a more supportive and resilient culture across the business. Through initiatives like the Great People Manager programme and Mental Health First Aid training, they’ve helped equip colleagues with practical tools and emotional insight that have made a tangible difference. The impact is clear — teams are more confident, connected, and better prepared to lead with empathy.
What sets this team apart is not just the quality of their delivery, but the humanity behind it. Alan Daly, in particular, has shown remarkable dedication — not only in supporting our own team through Leading Through Change sessions, which were both timely and transformative — but also in the way he’s continued to give so much of himself despite personal tragedy. The support Alan received from Trevor and the team during an incredibly difficult time was deeply compassionate and speaks volumes about the values they live by.
Together, Trevor, Alan, Sian, Simon, and the wider team have fostered an environment where people feel heard, supported, and empowered. Their work has helped shift the conversation around mental health and leadership from something optional to something essential — and in doing so, they’ve made a lasting difference.
I believe their contribution deserves to be recognised not just for the programmes they’ve delivered, but for the culture they’ve helped build — one rooted in care, inclusion, and genuine human connection.
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Company Name
GTR
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Ladies and Gentlemen please permit me to introduce to you the pillar of our team and the backbone of our station who has heightened the morale of the staff under him since he joined our team. Our manager is diversity and inclusion personified. He has brought the art of management to our doorsteps. He is the human face of management; he does not discriminate and is very approachable. From supporting staff through their training and learning, family issues, sickness and any concerns that affect our work. He makes coming to work exciting because we have the assurance that we can go to him with any concern or issue. You can call him any time with any issue, and he is ever ready to help. Tell him all your concerns and consider it done. Talk to him about anything including ‘’you name it’’ even with the shortest notice and you will have it done or he will let you know otherwise. Even on his rest days he is still working. A PERFECT ROLE MODEL. Hats off for your hard work, Vikash Patel.
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Company Name
Network Rail
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Recognising a gap in support, visibility, and connection for women across West Coast South, this year Lisa, Sally and Jess took the initiative to create Women Connecting for Success – a network for women to come together across the route to share experiences, understand challenges faced by women working within a traditionally male dominated industry, empower one another, providing a supportive environment to foster positive change across the route.
Through their leadership, the network has:
Fostered a safe, inclusive community where women feel heard, empowered, and valued.
Led initiatives that address real barriers to career development, such as launching the women connecting for success mentoring programme, career development sessions, and network events, one being a full day event in September with a focus on supporting women to have difficult conversations, development and growth of women in the workplace, giving them the ability to speak up and out where they might not always have a voice or feel th
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Company Name
GTR
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She has an exceptional track record of promoting Diversity equity and inclusion, in particular, her innovative commitment to the Career Returners programme which has been such a success that the programme will continue to have another intake for 2025 expanding into numerous varied roles.
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GRADUATE OF THE YEAR AWARD
This award recognises outstanding recent graduates who have completed a graduate program and are already making significant contributions to the rail industry. The judges will be looking for individuals who embody passion, creativity, and leadership, and demonstrate exceptional talent and innovation.
Example job titles in this category...
Graduate Engineer, Graduate Project Manager, Graduate Electrical Engineer....
You can see all the past winners here.
Company Name
BTTC
Please tell us why you have nominated this individual
Alex deserves this award in recognition of his exceptional contributions to both BTTC and our clients, particularly Network Rail.
As a Graduate Consultant within BTTC’s commercial services team, Alex has consistently demonstrated an outstanding commitment to continuous improvement within BTTC. He proactively identifies inefficiencies in internal processes and provides practical and sustainable solutions to how we improve. Whilst providing these improvements he communicates and collaborates in a way that enhances the development of solutions, bringing people together for a best for company solution.
His attention to detail, structured thinking, and initiative have led to multiple measurable improvements in team productivity and quality of output – benefiting not only our commercial services function but also the wider business. One example includes office sustainability improvements through smarter procurement and also the use of timed plugs. Another example is his contribution to continuously improving the BTTC Graduate programme, with multiple initiatives put in place, led by Alex, to improve the experiences of future graduates. A specific example is when he secured approval for increased investment in training for graduates, including a QS Foundation Course with the RICS. Alex gives back to the graduate process, presented lessons learned to new graduates, whilst supporting assessment days with infectious positivity.
Externally, Alex has excelled in a high-pressure, fast-paced environment, playing a fundamental role in the successful close-out of the Network Rail Crossrail Anglia project. His ability to manage complex commercial issues, maintain excellent stakeholder and client relations, whilst working at pace was outstanding during the process. This was consistently recognised by his Network Rail colleagues, evidenced by fantastic client feedback and a continuation of his services into other areas of Network Rail. Alex’s maturity, professionalism, and clarity of communication have helped build trust and deliver outcomes over and above what would be expected at his level of experience.
Alex’s alignment with BTTC’s values of Challenge, Collaboration, Customer Focussed, Integrity, Pragmatism, and Respect, is outstanding, and he is a fantastic role model to not just junior staff, but to the wider business. Whether he is improving how we work internally, or representing BTTC to our clients, Alex has proven himself to be a future leader in the Rail industry. His work ethic, positive attitude, and ability to drive change make him a truly deserving nominee.
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Company Name
Transport for Wales
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Ashim Sundas Rail Staff Awards
Ashim joined TFW as a graduate engineer having completed a mechanical engineering degree in Cardiff University in September 2023. Ashim then secured a permanent role with Transport for Wales in Jan 2025 as a fleet support engineer. This promotion happened 9 months premature from completion of the graduate scheme, as Ashim was able to demonstrate his skills and readiness to take on the upgraded role.
Ashim has continued with the Rail Delivery Group REGS scheme in parallel to the new role and is also working towards gaining Chartered Engineer status.
A significant safety and performance contribution that Ashim has made to TFW fleet production and operations has been the collaborative work supporting train departures efficiently moving off depot. Ashim has been the interface between departments and has developed a departure sheet that shows real time status of units either undergoing maintenance or units that are available for service. The departure sheet runs a macro from information provided by Tracsys, TfW’s control software and Nexala, TfW’s maintenance management system. It was achieved through leading collaborative workshops held between departments and creating a specification that meets all stakeholder and business requirements.
Operations team leaders at the depot now have foresight on work completion and more accurate planning of train departure times off depot. This has improved communications between operations team leaders and maintenance team leaders. Development of the departure sheet has also led to the creative development of a depot pinch points sheet. Monitoring and trending of task completion is now carried out, providing practical solutions to make depot efficiency improvements. One example being the supply of tablets to the cleaning team to be able to complete tasks in Nexala immediately after they have finished their work ensuring delays for train departures can be kept to a minimum.
The awareness of this project to Staff, and the successful ability in reaching this goal has been possible through Ashim’s passion, great working relationship, infectious and happy charm and perseverance of the task at hand.
I would therefore recommend Ashim as a great candidate for the rail staff graduate of the year award.
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Company Name
Network Rail
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I've nominated Ben because I've worked with allot of Graduates over the past year and he is levels above everyone. He knows what to do before you've asked him, he's always helpful and willing to do the job even if it's not the best. He comes up with solutions even people who have been in the industry a long time couldn't think of. He will always be in the first in the office and last to leave and always have time for people. He has worked on important project work and has been shadowing the LOM's on the NLL in Anglia frequently picking everything up quickly and he's also the main Luminate contact in Anglia. I believe this man will go very far in Network rail and it's been a pleasure to work with him so far.
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Company Name
Network Rail
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Dylan has consistently demonstrated exceptional dedication, versatility, and initiative throughout his time as a graduate, making him a standout candidate for Graduate of the Year.
One of Dylan’s most commendable achievements has been his ability to successfully cover both the Scheme Project Manager and Project Engineer roles—often simultaneously—to support and benefit the wider team. His willingness to step into multiple roles has not only ensured continuity and progress on key projects but also reflects a maturity and professionalism well beyond his experience level.
In his role as a Scheme Project Manager, Dylan has shown excellent leadership and coordination skills, ensuring that projects are delivered on time, within budget, and to the expected quality standards. His clear communication, strong organisational abilities, and stakeholder management have helped build trust across both internal teams and external partners.
At the same time, Dylan has excelled as a Project Engineer, demonstrating a solid technical understanding and problem-solving capability. He has taken ownership of technical deliverables, driven design solutions, and supported site activities—all while maintaining a keen eye for safety and efficiency.
Dylan's adaptability and eagerness to learn have made him an invaluable member of the team. Rather than staying within the boundaries of his role, he has proactively stepped up wherever needed, always with a positive attitude and a team-first mentality. His contributions have directly improved project outcomes and team performance.
In short, Dylan exemplifies what it means to be an outstanding graduate. His combination of technical ability, leadership potential, and commitment to team success makes him a worthy recipient of the Graduate of the Year award.
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Company Name
Heathrow Express
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In her role as Commercial Development Executive at Heathrow Express, Hana Muddassir has exemplified the very best qualities we seek in an outstanding graduate. Having joined Heathrow on the graduate scheme, Hana showed exceptional initiative and commitment by formally requesting to join the rail industry, inspired by the dynamic workstreams across the business and motivated by the opportunity to immerse herself in an entirely new field.
Throughout her time with Heathrow Express, Hana has consistently delivered workstreams to a standard often expected of far more experienced colleagues. She has demonstrated remarkable confidence, clear and effective communication skills, and a genuine passion for both people and the wider transport industry.
Hana’s contributions have been significant and wide-ranging. She played a key role in projects including the design concept and procurement initiation for new colleague uniforms. She also made a substantial impact supporting the rebrand of Heathrow Express and the relaunch of their First Class product. This included showcasing excellent project management skills, leading on the delivery of new train exterior branding, overseeing website and app content development, coordinating colleague product training, and supporting the PR and media launch.
For someone so recently out of education, Hana’s dedication to understanding and adding value to the commercial side of the rail industry has been remarkable. Her proactive approach, enthusiasm for learning, and consistent delivery of high-quality work make her an exceptional candidate for Graduate of the Year.
We wholeheartedly believe Hana deserves this recognition for her outstanding contribution, drive, and professionalism.
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Company Name
Amey
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Significant contributions to the rail industry
Hannah joined the Amey Rail Systems team as a Graduate Project Manager 18 months ago on the Transpennine Route Upgrade (TRU) project. From the outset, she has demonstrated an outstanding ability to apply her academic learning to the challenges of a dynamic rail environment. With a degree in Project Management, Hannah quickly translated her knowledge into practical delivery, supporting both project planning and execution with professionalism and attention to detail well beyond her experience level.
In just 18 months, Hannah has made a significant impact on the TRU. Her responsibilities included chairing peer reviews of planned works, monitoring costs, and managing and leading the track team to timely and successful project delivery. Because of her background in project management, Hannah applied her skills and knowledge to create organised plans and schedules that brought structure and clarity to the project.
Hannah displays a rare and impressive combination of academic application, technical curiosity, and natural leadership. She embodies the qualities of an exceptional graduate – ambitious, capable and committed to making a positive difference.
Passion driven leadership
Hannah’s leadership qualities have also come to the fore. She has stepped up to undertake the role of Duty Manager for core track renewals and handles live site challenges with confidence, composure, and maturity. Her ability to remain calm under pressure, coordinate teams, and ensure works are delivered safely and efficiently is a testament to both her capability and her potential as a future leader in the industry.
One of the key steps Hannah took was when she managed the processes and submissions on behalf of the track team, whist also guiding the team on how to use a structured reporting system. Due to her work ethic and demonstrated abilities, she was also tasked with autonomously managing several smaller track renewals to enable major civils works, helping reduce the workload for the Senior Project Manager.
Hannah’s problem-solving skills and attention to detail have also prevailed on rail projects. She highlighted errors in the hold points and decision points that fed into the project contingency plan, saving the team time.
Talent and innovation
What sets Hannah apart is her drive to continuously expand her knowledge and step outside of her comfort zone. Recognising the importance of understanding the technical aspects of rail engineering, she has taken it upon herself to proactively obtain technical engineering qualifications, such as a level 3 in Rail Engineering, enhancing her professional and personal development and strengthening her ability to engage with site teams.
During her time on the graduate programme Hannah has successfully completed her Gold Duke of Edinburgh Award – an achievement that reflects her resilience, determination, and willingness to go the extra mile. These attributes shine through in her professional role and inspire those she
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Company Name
Network Rail
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Nomination for Graduate of the Year – Kai Hsiang-Huang
We are proud to nominate Kai Hsiang-Huang for the 2025 Rail Staff Awards in the category of Graduate of the Year. As a recent graduate from the Operations Management programme, Kai has already made a measurable and lasting impact on the rail industry, showcasing not only technical innovation but a deep understanding of how to deliver better outcomes for both passengers and frontline teams.
During Kai’s time with Team Euston, he identified a critical operational gap within the Assisted Travel facility. Recognising the challenges in effectively deploying staff to meet fluctuating passenger needs, Kai developed a demand-led rostering tool that has transformed how the team plans and allocates resources.
This bespoke tool forecasts the number of passengers requiring assistance on a daily basis and overlays this with staffing capabilities to generate optimised rosters. The outcome? A smarter, more agile operation that ensures resources are deployed efficiently while improving service for some of the most vulnerable passengers who rely on Assisted Travel services.
Kai's work has not only improved operations at Euston but has been shared with other National Managed Stations, and is now being adopted elsewhere across the network. This kind of scalability speaks volumes about the quality and utility of the solution, and the innovative thinking behind it.
What sets Kai apart is more than just his technical skill — it is his passion for passenger service, his creative approach to problem-solving, and his natural leadership, even at this early stage of his career. He worked collaboratively with frontline staff, listened to their challenges, and created a tool that was not only effective but practical and user-friendly. His ability to bridge operational needs with data-driven insights is exceptional.
In a short space of time, Kai has embodied everything the rail industry should encourage in its future leaders: innovation, compassion, and a drive to make things better. He has set a high standard for what it means to be a graduate in rail, and we are excited to see where his career will take him.
We wholeheartedly endorse Kai Hsiang-Huang as Graduate of the Year, confident that his early achievements are just the beginning of a promising and impactful career in rail.
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Company Name
Network Rail
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Oliver Ensor has quickly established himself as an outstanding graduate engineer, demonstrating exceptional initiative, technical ability, and a real drive to deliver improvements across multiple asset areas in the railway. His work already spans safety, efficiency, vegetation management, assurance, and workforce development — all delivered with a professionalism well beyond his experience level.
One of Oliver’s most impactful contributions has been in Potential S&C Abandonments, where he wrote internal remits, developed business cases, and secured RSPG approval for Wylds Lane North and Up Sidings (September 2025). This achievement will lead to a network change that rationalises layout, drives efficiencies, and most importantly, delivers significant safety improvements. Oliver continues to progress similar cases across other sites.
In parallel, he has led the development of the Integrated Vegetation Management Plan, producing three detailed reports covering completed vegetation works, planned works, and spraying activity. By integrating diverse data sources — including Ellipse, structures assessments, geotechnics, and HS2 — Oliver created a comprehensive and innovative reporting suite that will be presented at the next vegetation star chamber to internal and external stakeholders, including train operators.
Oliver has also been instrumental in improving Track PRE efficiencies. By identifying opportunities for improvement and engaging with the wider team, he updated efficiencies and POPs for drainage, lineside, and track R&E, validating these with finance colleagues. His efforts directly improved performance, enabling the Track PRE function to meet its efficiency targets.
Beyond technical delivery, Oliver has shown a strong commitment to inspiring the next generation of rail professionals. He co-developed and delivered a two-week work experience programme for 16–18 year olds, collaborating with external partners such as West Midlands Trains. The programme received highly positive feedback and has provided a template for future industry engagement.
Oliver’s analytical strengths have also shone through in projects such as data alignment across INM, TRS, AIVR and TEF systems, ensuring asset information reflects the true state of renewals; identifying ballast drop opportunities aligned with disruptive access windows; and re-scoring the track renewals work bank with standardised logic to improve prioritisation.
He has also authored a Renewals Effectiveness Report, reviewed deferred sites through deep-dive assurance work (Acacia Road), and produced numerous PBRs and Level 1 assurance reports on behalf of the Track SAE (R&E). His support in revising sponsor review agendas has further enhanced governance and decision-making across the renewals portfolio.
In summary, Oliver embodies the qualities of a RailStaff Graduate of the Year: technically capable, innovative, collaborative, and passionate about making the railway safer, more efficient, and more sustainable. His contributions have already had a tangible impact on the railway and his leadership potential is clear for all to see.
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Company Name
Alstom
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"Ollie is a highly motivated collaborative person. He’s approach to everything he does is professional, assertive, and carried out to the best of his ability. He strives to learn, help others and is very approachable. He has really excelled in his profession and has become a valued member of the team and in some cases his performance exceeds that of more experienced members of staff. He is a pleasure to work with and he is a credit to himself and the future of the railway. Ollie really goes above and beyond what’s expected of an apprentice. Ollie is currently working as an Engineering apprentice on a major resignalling project which value is in excess of 150 million in value. He is responsible for Project Engineering management supporting me as the CEM. His day to day responsibilities include and not limited to Management of Engineering trackers and actions, chair and coordinate meetings, ensure the Engineering Management plan is adopted and adhered to as set out by me as the CEM, and to work with key stakeholders whereby interdisciplinary coordination is carried out. I have worked with Ollie since he was onboarded as an apprentice and have acted as his mentor for a period of 3 years and I have seen him grow in experience, underpinning knowledge, which I have also seen his confidence build in Engineering Management. I would highly recommend Ollie in any Engineering job. This nomination is for the hard work he puts in and he should be recognised for the dedication he has given to learning and his future career in the railway industry. " said Christopher Ritchie.
"I've worked with Ollie for 2 years on the C3R project engineering team. From my experience, the Apprentices and Graduates of Alstom are of consistently high calibre. Ollie himself is one of the best apprentices I've had the pleasure of working with during my career. Ollie reliably performs at a level higher than his official role/title. His abilities range from hard skills such as engineering/technical decision making, to the softer skills such as managing client/stakeholder relationships. His significant on-going contribution to a project sized at >£150 Million and the experiences gained from that exposure has led to Ollie being a well rounded and competent engineer, with a strong foundation in engineering management. Looking to the future, Ollie will be of considerable value to any business, institution and projects that are lucky enough to have him. " said Matt Dalton.
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Company Name
Network Rail
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Rekha joined the NR Anglia Ops graduate scheme 2 years ago and has shown incredible commitment to getting to grips with frontline operations. Following completion of signalling school in the summer of 2024, Rekha commenced a long-term placement in our Control team at Romford. This has greatly supported her development of the necessary knowledge and skills with regards to how our Control operates alongside TOC colleagues, whilst also learning the Info Coordinator desk and covering shifts when we are short-staffed.
Rekha has successfully delivered some key projects for Control to a very high standard; she has led the rollout of a new Anglia Integrated Control Centre Stakeholder Communications strategy, revolutionising how we manage our comms processes during major incidents and keeping our customers informed with real-time updates.
She has also worked hard on developing and managing revised Network Delivery Performance Metrics to improve our quality and use of data, managing the team's live Risks and Issues Active Register, and also leading the transformation of a redundant space in the ROC to convert it into a hybrid working space for meetings and team events now known across the route as 'Project Space', with an associated monetisation strategy to support in renting the area out for income generation.
Rekha has led the creation of a new Network Delivery Sharepoint site to support efficiency and knowledge sharing across the team, been in the lead for new Information Coordinator recruitment and training, supported with the Route Trespass Performance Improvement Planning process, and conducted industry research to support the route's Keeping Trains Safely Moving (KTSM) strategy, a key priority at both a route and national level.
Rekha has also spent time building the relationship between Romford Control and Liverpool Street our flagship managed station, including rollout of a new Station Ambassador training programme, developing associated prompt cards and Mission 360 scenarios, and also deployment of the HALO tool to improve comms between both teams.
Rekha's impact on our team in Control has been immeasurable, from driving tangible improvements in our data management and insight strategy, to generating efficiencies for the route through the introduction of the new events space, her can do and positive attitude with a keen willingness to learn has gained her well deserved recognition from multiple senior stakeholders both internally and amongst operator colleagues.
Rekha has recently moved into a permanent role as a Train Running Controller, an opportunity she will no doubt flourish in and consolidate her signalling rules knowledge alongside all her continuous improvement activity across Control over the past year. Within 2 short years Rekha has proven herself to be a real asset to the Anglia Operations team.
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Company Name
Mitie
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Schea Davis is the ideal candidate. Having successfully completed her apprenticeship this week, Schea has already demonstrated remarkable impact in her early rail career. Her journey has been defined by dedication, resilience, and a clear commitment to both professional growth and delivering excellence at station level.
Throughout her apprenticeship, Schea approached every challenge with maturity and determination. Even when under pressure, she remained focused and composed, ensuring that the quality of her work never faltered. She treated her apprenticeship not as a formality but as a serious opportunity to learn, develop, and contribute meaningfully to the rail industry.
Schea’s contribution extends beyond personal achievement. At the station, she has consistently supported staff, offering guidance and encouragement, and demonstrating strong leadership potential. She has played a pivotal role in maintaining high performance standards while balancing the needs of staff, passengers, and contractors. Her ability to build constructive relationships with contractors has been particularly impressive—fostering collaboration that strengthens service delivery and improves the overall station environment.
What sets Schea apart is her holistic approach to her role. She understands that apprenticeship is not only about learning technical skills but also about developing the interpersonal qualities required to succeed in the rail industry. Her professionalism, empathy, and willingness to engage with all stakeholders have already made her a respected figure within her team.
Schea’s achievements and her mindset embody everything the Apprentice of the Year Award represents. She has proven that with dedication, hard work, and a genuine commitment to people, an apprentice can make a significant and lasting impact from the very start of their career.
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Company Name
Transport for London
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Sienna has just completed her first year on the TfL Projects and Programmes graduate scheme. During her current six-month placement in TfL's Operational Readiness directorate, Sienna has demonstrated her exceptional ability and flexibility by stepping up to fill a vacant Project Planning Manager role. Sienna has worked at a level far beyond what would normally be expected of a graduate, leading development of a complex maintenance staff training programme for the £2.9 billion Piccadilly Line Upgrade. She has built strong relationships with stakeholders to rapidly gain a thorough understanding of the complex requirements of training delivery. Sienna has worked independently and with confidence to solve complex problems, developing not only the solutions but the process and tools needed to achieve those solutions. She has become the subject matter expert in planning fleet maintenance training, trusted by senior management and project leadership. Sienna has shown commitment and determination in persevering with building multiple iterations of the training programme as she has brought more information to light during its development. On leaving this placement, her role has had to be filled by an experienced project manager to match Sienna's capability. She has made a substantial contribution to enabling the entry to customer service of the new Piccadilly line train fleet which is deserving of wider recognition.
During her first placement from September 2024-February 2025, Sienna worked with Major Projects Investment Planning. She played a leading role in building support from stakeholders and user groups for level boarding for the Elizabeth line platforms at the new Old Oak Common station, establishing the case for accessible transport infrastructure.
Sienna is dedicated to improving the experience of current and future graduates and apprentices at Transport for London. She has become Vice-Chair of the Schemes Mental Health, a colleague network group supporting graduates and apprentices at TfL. In this role she has worked to promote the importance of wellbeing at the workplace with lunch and learn sessions, workshops, wellbeing walks around London, and coffee roulettes. Sienna has initiated collaboration with other TfL colleague network groups to engage and connect graduates, apprentices and interns with other areas of the business for their learning and development. She has also participated in working groups leading development of the graduate and apprentice scheme offering for future cohorts, and in initiatives to recruit new talent into the graduate and apprentice schemes.
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Company Name
BTTC
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Will's impact on the Belfast Transport Hub rail scheme exemplifies the transformative potential of graduate talent in our industry. When assigned his first major responsibility, developing the Entry into Service (EIS) schedule for the entire rail scheme, Will demonstrated remarkable composure and strategic thinking. Rather than being overwhelmed by the complexity of this critical deliverable, he approached the challenge with methodical precision, taking time to fully understand requirements before taking action.
Will has a natural ability to deal with stakeholders. He proactively reached out to diverse project partners, fostering collaborative relationships that had previously been challenging to establish. His leadership in stakeholder meetings was particularly impressive, as he quickly mastered the art of balancing competing needs and expectations while maintaining project momentum. Additionally, Will is never afraid to seek guidance or ask questions – a quality that builds trust.
The project manager's confidence in delegating full EIS schedule responsibility to Will speaks volumes about his rapid professional development. This trust was vindicated when the project achieved on-time Entry into Service - a testament to William's meticulous planning and execution.
Beyond his project work, Will has demonstrated exceptional initiative. Internally for BTTC, he developed an electronic equipment recycling process, aligning operational excellence with environmental responsibility. His systematic approach to this challenge was exemplary: conducting thorough research, evaluating multiple providers for compliance and environmental standards, and establishing robust collection and disposal protocols. The successful coordination of laptop recycling across Manchester and London offices showed his ability to scale solutions effectively while maintaining regulatory compliance and security standards.
His commitment to knowledge sharing through the CSR Steering Group demonstrates true leadership potential. By documenting processes and encouraging wider adoption of sustainable practices, he has created lasting value beyond individual projects. This collaborative approach to innovation reflects the industry leadership qualities we need in the next generation of rail professionals.
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Company Name
AECOM
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William has delivered exceptional performance over the past year, establishing himself as a standout graduate engineer through his leadership, technical ability, and collaborative approach on complex rail infrastructure projects. His most significant impact has been on the Old Oak Common (OOC) programme, where he played a central role in delivering multiple design packages requiring extensive multidisciplinary coordination, problem-solving, and high-volume drawing production.
At the heart of his achievements is his pivotal role in the Old Oak Common (OOC) programme, one of the most challenging rail environments in the UK. William spearheaded multiple complex packages involving Track, OLE, Signalling, Civils, and CAD disciplines. His unique ability to engage stakeholders, navigate challenges, and develop safe, buildable solutions ensured that critical programme milestones were met while elevating long-term social value.
A standout example of his leadership was the Cable Management System (CMS) Form A package, a large-scale assignment typically reserved for senior engineers. William not only took complete ownership but also seamlessly coordinated CAD teams, conducted capacity checks, and integrated cross-disciplinary inputs. His confident presentations to both technical and non-technical audiences, coupled with the introduction of digital tools like BRCM, streamlined workflows, reinforced design assurance, and embedded robust health and safety standard, demonstrating innovation far beyond his years.
On the SN416 Signal Cantilever package, he addressed complex gauging and sighting challenges with advanced solutions that accelerated delivery and reduced programme risks. Similarly, on the Walkways Package, his strategic thinking and problem-solving skills emerged as he produced bespoke reports and sketches that engaged stakeholders early, ensuring that safety, operational efficiency, and user experience were integral to the final design.
From his initial involvement in the Backline Accelerated Works package, William showcased adaptability and proactive problem-solving by delivering bespoke design elements like visibility screens and signal foundations in a fast-paced, high-pressure setting. His foresight in identifying potential issues and his drive to implement effective solutions have cemented his reputation as a trusted leader.
Beyond his outstanding work on the OOC programme, William contributed significantly to the Poplar Electrification Project by developing innovative foundation solutions that seamlessly balanced technical excellence with constructability and evolving client needs.
Across all his work, William has consistently proven himself to be a great team player with excellent integration and coordination skills. He communicates with clarity, builds strong relationships with stakeholders, and thrives in multidisciplinary environments. His ability to step into complex roles, deliver innovative solutions, and add tangible value makes him an outstanding candidate for Rail Graduate of the Year.
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Company Name
Alstom
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Yasha has had a significant and lasting impact on the UK rail-sector, particularly through her leadership as Chair of the Alstom graduate scheme. She has played a key-role in shaping an inclusive and engaging environment for graduates by organising regular bi-weekly events and social activities, fostering a strong community spirit. This environment has helped graduates thrive both professionally and personally, bolstering Alstom’s reputation as an open and diverse employer.
One of Yasha’s major achievements is her creation of a comprehensive graduate handbook to help new starters integrate seamlessly into Alstom. She proactively gathered feedback from her peers to ensure the handbook genuinely addressed their concerns, leading to a notable enhancement of the onboarding process for future graduates. This initiative illustrates her dedication to continuous improvement and the welfare of newcomers.
Yasha is also a passionate advocate for gender balance, equality, diversity, and inclusion within engineering. She actively engages in STEM outreach, participating in mock interviews at Derby schools and sharing her journey as an Asian-Muslim engineer to inspire young women to consider engineering careers. Her efforts focus on increasing diversity within the industry and providing visible role models for underrepresented groups.
Her advocacy extends further through her leadership of the InspirHer initiative, which was launched on International Women’s Day. This programme allowed local students to explore engineering careers at Alstom’s UK sites, with graduate mentors present to offer guidance. Yasha’s organisational skills and commitment to inclusion were crucial to the success of this event.
Yasha has collaborated with Alstom’s central Talent Acquisition team to deliver an innovative onboarding event in the Alstom Metaverse. By sharing her own experiences as a new starter, she introduced creative onboarding activities that improved the experience for employees globally. She places strong emphasis on improving manager feedback and gender diversity within graduate recruitment, demonstrating her proactive approach towards building a balanced and supportive workplace.
Her technical and leadership skills are also evident in her stewardship of the Institution of Mechanical Engineers Railway Challenge team. Under her guidance, the team secured second place last year and is now aiming for the top-spot. Yasha’s hands-on involvement in meetings, reviews, and event planning underscores her commitment to excellence and teamwork.
Within Derby’s Development-to-Cost team, Yasha has led improvements by delivering in-person training sessions to raise awareness of team methodology, thereby enhancing cross-functional collaboration and achieving cost improvements for local projects and tenders. This has strengthened her reputation within both the local and global Development-to-Cost community.
Yasha’s strong personal values are reflected in her participation in Voices of Women, Disability, and Cultural Diversity groups. She shares best practices, supports colleagues, and leads training sessions that benefit her team worldwide.
As an ambassador for Alstom at careers fairs, Yasha challenges stereotypes in engineering and highlights the significance of diversity and everyday skills, inspiring future engineers. She played a key role in The Greatest Gathering, showcasing the rail sector as an inclusive career path. Her involvement in numerous inclusion-and-wellbeing initiatives further demonstrates her dedication to fostering a diverse and supportive workplace.
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HEALTH & WELLBEING TEAM OR PERSON AWARD
This award recognises individuals or teams who have made a significant impact on the health and wellbeing of rail industry staff. Whether through mental health initiatives, workplace wellness programs, or proactive safety measures, nominees will have demonstrated a strong commitment to supporting their colleagues. Judges will be looking for those who champion a positive work culture and make a lasting difference in workforce wellbeing.
Example job titles in this category:
Health & Wellbeing Promotions Manager, Health and Wellbeing Partner, Mental health advocate, Incident Care Team Voluntary, Occupational Health technician...
You can see all the past winners here.
Company Name
Network Rail
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Aaron Killworth-Jukes has made a remarkable impact on the health and wellbeing of colleagues within the Delivery Unit, demonstrating empathy, emotional intelligence, and a genuine commitment to supporting others. His natural ability to recognise when someone is struggling — often before they even say a word — sets him apart as a trusted and compassionate colleague.
Aaron’s strength lies in his ability to sense emotional cues and respond with timely and appropriate support. This proactive approach ensures that issues are addressed early, preventing problems from escalating and helping colleagues feel valued and cared for. His interventions have consistently made a positive difference to staff wellbeing across the DU.
Beyond his personal interactions, Aaron champions a positive work culture by fostering an environment where people feel comfortable being open about challenges and asking for help. His approachable nature and readiness to listen create a safe space for colleagues, reinforcing the message that wellbeing matters as much as operational delivery.
Aaron’s contributions go far beyond what is expected of his role. By prioritising the human side of the railway, he strengthens resilience, morale, and trust within the team. His influence has been lasting, creating a healthier, more supportive workplace culture for everyone.
In summary, Aaron Killworth-Jukes embodies the values of the Health & Wellbeing Award. His empathy, emotional intelligence, and proactive support for colleagues make him an outstanding advocate for wellbeing and a true asset to the railway.
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Company Name
Alstom
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Co-Lead of the Alstom RSC Health & Wellbeing Team, Aimee Smith has been a driving force behind a transformative wellbeing culture at Alstom. Her leadership is marked by compassion, creativity, and a relentless commitment to improving the lives of her colleagues.
Aimee’s work spans all four pillars of wellbeing—physical, mental, social, and financial—and is deeply embedded in the daily rhythm of the site. She has spearheaded initiatives that support individual health and foster a sense of community and belonging.
Key Achievements
• Wellbeing Champion Network: Aimee has developed and supported the Wellbeing & Mental Health Community across Derby and at neighbouring sites, including monthly networking sessions and sharing of best practices.
• Established DIWC (Derby Industrial Wellbeing Committee) - a Wellbeing committee with the objectives to:-
Promote and improve awareness of Men's Health (both physical and mental)
Promote Pride in the working environment and welfare facilities
Recognition of hard work and dedication
Culture of feeling valued ingrained into the organization
These two networks have established “Brew with Bob” a Talk Club initiative, site wide quizzes, Walk and Talk events, ice-cream van visits, hand reflexology, Zen Den Mindfulness Sessions and many more initiatives aligned to coincide with national awareness campaigns like Stress Awareness Month and Heart Month, reinforcing their relevance and impact.
• “More to Life” Campaign: Aimee led the rollout of this year-long initiative showcasing personal hobbies and interests of staff, promoting identity and balance beyond the workplace. From photography to sewing, the campaign celebrates the richness of life outside work and encourages colleagues to connect through shared passions
• Work & Wellbeing Suite: Aimee is the driving force behind the creation of a dedicated Work & Wellbeing Suite, comprising an expectant mother & breastfeeding room, resting room, quiet work zones, and areas for yoga, stretching and other physical activity.
• Greatest Gathering Wellbeing Area: Aimee helped coordinate the wellbeing zone at Alstom’s flagship community event, bringing together partners like Tough to Talk, Livewell, and Revive to offer support and resources to staff and families.
Aimee understand the importance and value in collaborating and partnering with organisations outside of Alstom:
• Derby City Council’s Livewell service (Blood pressure and Carbon Monoxide testing)
• Baton of Hope Tour: Hosting the 2025 Derby Litchurch Lane Site event including a remembrance event for colleagues affected by suicide.
• Derby Work Health Hub - regular networking events bringing the wider Derby Community together.
• Project sponsor for Bridge the Gap - a local CIC offering emotional support for young children, used by several colleagues and their families, helping to improve colleague's families lives.
Aimee’s impact is both strategic and personal. She designs programmes with clear objectives and measurable outcomes, yet never loses sight of the human element. Her warmth, approachability, and tireless energy make her a trusted figure on site—someone colleagues turn to not just for support, but for inspiration.
She embodies the spirit of the RailStaff Awards: going above and beyond to make the railway a better, safer,
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Company Name
NETWORKRAIL
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I am delighted to nominate Alex Norris for the outstanding impact she has made on the health and wellbeing of staff at the Middlesbrough depot.
Alex Norris is the driving force behind a culture of health and wellbeing at the depot, making a life-changing difference to her colleagues.
Alex has gone far beyond her role as Section Administrator to organise Health and Wellbeing Events that have made a real difference. These events included Mini Medicals offering checks for cholesterol, diabetes, and prostate cancer, with some results leading to early doctor referrals, potentially saving lives.
What makes Alex exceptional is her proactive approach. She supports the Health and Safety team without it being part of her day-to-day role, and even travels to other depots to help deliver similar events, always ready to get involved. She independently sources free charities and health organisations to attend, ensuring these events are accessible and impactful.
Alex and her passion for staff welfare is evident in everything she does. She is now developing further by undertaking NEBOSH training to enhance her skills and career in health and safety.
Alex is approachable, positive, and always willing to help—qualities that make her a trusted and valued colleague. Her commitment to improving the wellbeing of others truly deserves recognition.
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Company Name
AMEY
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Significant impact on health and wellbeing
When Andrew first began delivering the “Monthly Dose of Wellbeing” briefings, no one could imagine how his proactive initiative would become a cornerstone of the Core Valley Lines (CVL) team’s wellbeing strategy. Every month, Andrew offers a safe and supportive space for colleagues to reflect, recharge, and engage in open conversations around mental health and personal wellbeing.
Andrew’s dedication doesn’t stop there. He thoughtfully spends time to gather and distribute information from a wide range of trusted sources, covering topics from menopause to testicular cancer, and regularly promotes webinars and talks from diverse organisations. Andrew has one pivotal goal in mind: to make sure his colleagues are safe and well, and have timely, inclusive, practical support at their fingertips.
Strong commitment to supporting colleagues
Adnrew’s dedication and commitment have curated a culture of care, where stigma around mental health is reduced. His sessions consistently receive positive feedback, with colleagues reporting increased morale, reduced stress, and a stronger sense of community. His approachable and empathetic style has fostered a space for open dialogue and has helped ease anxiety around mental health. Andrew is known for being a listening ear, a shoulder to cry on, and a comforting presence —always available without judgment. His visibility and vocal advocacy for wellbeing have made him a go-to person for help and support, ensuring colleagues know where to turn in times of need.
Champions positive work culture
Andrew exemplifies what it means to be a wellbeing champion. His initiatives are thoughtful, inclusive, deeply impactful, and have helped shape a healthier and more connected work environment. Andrew has created a space for reflection and support. He is there for all and is a trusted advocate.
Andrew’s influence reaches beyond the rail sector, having also supported the Severn Bridge highways contract with tailored wellbeing briefings, this cross-sector contribution reflects his dedication to embedding wellbeing practices across diverse teams and disciplines. He has successfully integrated wellbeing into the rhythm of project delivery, ensuring it remains a priority even in high-pressure environments. This award is, therefore, a fitting recognition of the difference he continues to make.
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Company Name
Network Rail
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This team has come together over the last 3 years to build and develop the first incident care team that Network Rail has ever had. Recognised in the industry as essential and best practice this group of volunteers have come together to train and ready themselves to be deployable for any incident that occurs on the network. Together they display teamwork, care, determination, safety values and are a shining example of some of the fabulous people we have in the industry and we are very proud they are Anglia colleagues. It hasn't always been easy to find additional volunteers or navigate policy given this was new to NR - but they never gave up and the team finally became live and deployable at the end of 2023.
They have delivered this with care, detail and enthusiasm. They are aware that hopefully they are never needed to be deployed but they take every eventuality with absolute seriousness and care. They think about the customers and staff that would be impacted and work through scenario's. The guides that have been created mean that moving forward this team could be run and continued in the future. They have sent regular updates and communications including to our CEO and the RDG - receiving positive responses consistently - so much so, a TOC has reached out to ask them to support their teams! They work together and meet regularly and dedicate time to their continuous learning and upskilling, often attending in their own time and sharing with others to try and encourage them to support and be volunteers.
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Company Name
Hitachi Rail
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In January 2023 we launched the BeWell framework, brining wellbeing under one banner and identity. To support the framework, this was underpinned by five pillars of wellbeing:
- Mentally well
- Physical well
- Financially well
- Valued and included
- Able to learn and grow
We recognised that whilst having a UK strategy is beneficial, this needs to be brought to life at a local level and be translated into meaningful initiatives.
To support the framework we also launched our champion BeWell network. The BeWell Champions are a 200 plus strong network across the UK dedicated to embedding the national wellbeing strategy at a local level. The team are made up of:
- BeWell Leads, play a vital role in delivering the UK mental wellbeing strategy at a grassroots level, translating national initiatives into meaningful, local action. They act as the communicators and co-ordinator’s and drive campaign design and delivery
- Mental Health First Aiders, offer frontline support and also get involved in local campaign delivery
- Manbassadors, are all trained in the five preventable killers of men. The team co-ordinates male friendly support, campaigns and initiatives. One example of this is the group created a slide deck of information which the Manbassadors briefed to their colleagues covering heart health, suicide prevention and physical activity. They are now in the process of planning Movember with a national speaker.
- Menopause Champions, who are all trained to support colleagues who may be experiencing menopause or supporting someone who is. Initiatives to date are, a quarterly menopause workshop, eLearning and a menopause guide which is soon to launch, a procedure and library of resources on the intrant. As a team we are also working towards menopause friendly accreditation with Henpicked. We have a 50/50 split of mane and female.
Their approach combines national messaging with local creativity. For example, during Time2Talk Day, the team coordinated UK-wide webinars and communications while arranging depot-based “tea and talk” sessions and inclusive activities to encourage open conversation, ensuring support was visible, approachable, and accessible.
A key challenge has been engaging employees without regular digital access. The team tackled this by visiting sites in person, hosting pop-ups, and speaking directly with staff to raise awareness of support resources. This outreach has helped grow the network and ensured all employees know where to turn when they need help.
Beyond delivering national campaigns, the team proactively identifies and addresses wellbeing gaps. Initiatives include creating a quiet room at the Doncaster depot, introducing stoma-friendly toilets at several sites, and launching an annual charity golf day. Local sites have also hosted charity partners such as Andy’s Man Club, Suicide Prevention UK and MIND to lead mental health discussions.
The programme is already delivering tangible results - engagement scores for the statement “my company cares about my wellbeing” have risen by 4.6% in the past year -demonstrating that mental wellbeing is becoming more visible, understood, and embedded across the business.
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Company Name
LNER
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Chris has an unwavering commitment to promoting mental well-being, both within and beyond the workplace, makes him an exceptional candidate for this recognition.
In addition to his responsibilities ensuring the safety and punctuality of passengers across our rail network, Chris has taken it upon himself to become a powerful voice for mental health awareness. Through his personal TikTok platform, he consistently shares content that supports the mission of CALM (Campaign Against Living Miserably), focusing on suicide prevention, emotional resilience, and the importance of seeking help.
What sets Chris apart is his authentic and proactive approach. He uses his platform to openly discuss mental health challenges, share personal insights, and encourage others to speak up. He also promotes running and regular exercise as vital tools for managing stress and improving mental well-being—often documenting his own fitness journey to inspire others to take that first step. His enthusiasm for his train driver role and suicide prevention is just fantastic, also his knowledge of the entire operation on the ECML means he has created many followers to his regular updates.
His efforts are entirely self-driven, and the impact is tangible. Colleagues, commuters, and online followers alike have expressed how his messages have helped them feel seen, supported, and less alone.
Chris exemplifies what it means to be a mental health champion. His dedication, empathy, and courage deserve to be celebrated.
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Company Name
Arriva Rail London
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Colleen Johnson has been involved in a number of events over the last year being the Health safety & Wellbeing specialist at Arriva Rail London. Over the last year Colleen has changed the way we look at our own personal health and wellbeing by organising Heart Health, Diabetes & Cholesterol sessions, Blood pressure readings and Body composition test, Nutrition and health eating advice at stations and across the network. Colleen has ensured that as many people as possible have been able to part take in these events and has also gone to the length of attending locations at night to make sure the night staff don’t miss out on these events.
Colleen has also so far this year to date has hosted Health and Wellbeing Road shows at two depots on the next work being at New Cross Gate and Chingford with another location to come later this year. The effect Colleen has had on everyone has been a positive impact to a point staff ask when the next one will be taking place so they can compare results to see what improvements they have made over time. These events have encourage staff become more active and to look at more health choices and what the benefits would be. All road shows have also had mini packs made for those who attend that have more information around health eating habits. Colleen has also arrange for staff to be able to have access to test at home kits such as PSA Test and prostate cancer test kit.
Colleen also set up and chairs a Health and Wellbeing group at Arriva Rail London that consist of staff from across the company including front line staff to help find ways to help staff with there mental health and wellbeing. One of the success stories out of this is the wellbeing walks. encouraging front line staff to step away from the office/mess rooms during there break and enjoying some fresh air during the break. On top of this she has also encourage head office staff to attend the wellbeing walks that take place and are open to all staff to attend. These walks have started from Arriva Rail London Head Office and have lasted for 30/40mins. With the key message to staff to step away from PC/Phones/Tablets for a little bit and enjoy the sites of London and the fresh air.
Away from focusing on staff Colleen has also made impacts on the public attending and hosting events at stations such as Brew Monday Outreach Campaign where she arranged Samaritans to attend on site to join us and being able to have a chat with the public with a nice hot cuppa. With the Samaritans Colleen also arranged a one to one Samaritans session on the Weaver Line for staff to attend and to be able to speak.
Across the network we have also seen a number of pop up sessions take part with people from Samaritans, EAP (employee assist program) and the RBF
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Company Name
South Western Railway
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At the heart of Guildford's bustling railway network, a unique team of individuals is making a profound difference. These aren't just mental health professionals; they are a dedicated group of railway staff—drivers, guards, and even a railway chaplain—who, alongside a furry, four-legged friend named Sid, volunteer as Mental Health First Aiders. While their days are spent ensuring the safe and smooth operation of trains, their commitment extends far beyond the tracks, into the very lives of people who are struggling.
This team understands that mental health support doesn't always need to come from a formal setting. It can be found in the familiar faces you see every day. They are trained to spot the signs of distress, offer a compassionate ear, and guide people toward the help they need. Their unique position allows them to connect with individuals from all walks of life, often at times when they are most vulnerable. They don't just respond to crises; they actively work to prevent them.
Their efforts are not confined to their workplace. Outside of their regular duties, this group works tirelessly to support the wider community. They hold regular drop-in days, creating safe and welcoming spaces where people can talk without judgment. These sessions are a lifeline for many, providing a low-pressure environment to share their concerns and connect with others who might be going through similar struggles. It's a simple yet powerful way to break down the barriers that often prevent people from seeking help.
The team also actively partners with well-known mental health organisations, extending their reach and impact. They work closely with Andy's Man Club, an initiative that provides peer-to-peer support for men. By collaborating with this group, they help challenge the stigma surrounding male mental health and create a network of support where men can openly discuss their feelings. Similarly, their partnership with Her Healing Journey allows them to provide a safe space and resources specifically for women, ensuring that their support is inclusive and reaches everyone who needs it.
The presence of Sid the dog adds an extra layer of comfort and warmth to their work. Sid's calm and friendly nature has a remarkable ability to put people at ease, making it easier for them to open up and talk. The simple act of stroking a dog can reduce stress and anxiety, acting as a powerful icebreaker and a source of unconditional comfort.
This group of Mental Health First Aiders is a testament to the fact that you don't need a specific title or a grand gesture to make a significant impact. They are a shining example of how a team can leverage their position and passion to create a ripple effect of positive change. Through their everyday work and extraordinary commitment outside of it, they are building a more compassionate and supportive community, one conversation and one kind gesture at a time.
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Company Name
Great Western Railway
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Gurpreet Kaur (Preeti) has made a profound and lasting impact on the health and wellbeing of colleagues across Reading Train Care depot and other areas of the business. Through a combination of mental health advocacy, proactive wellbeing measures, and a culture of care, Preeti has become a cornerstone of support for both staff and management.
Preeti now works within the possessions team but has left a great legacy and has taken a leading role in her new job to continue to focus on creating a great people culture whether that is wellbeing, inclusion and diversity.
Preeti has been instrumental in promoting mental health awareness and support. Preeti encourages colleagues to become Mental Health First Aiders (MHFA). Her efforts have normalised conversations around mental health and created a more open, supportive environment amongst colleagues. She also worked closely with Occupational Health to raise awareness of women’s health, including organising menopause training for managers—an important step in a male-dominated environment. And organised well being events at the depot.
Preeti consistently goes above and beyond to support colleagues, often working outside their core hours to assist with note-taking for night shift managers or to help deliver health surveillance checks. Their commitment ensures that all colleagues—regardless of shift pattern—feel seen, supported, and included. They’ve also developed a local colleague guide to help new starters settle in, reducing stress and improving onboarding experiences.
By digitising personnel and competency files, Preeti has streamlined access to critical information, reduced administrative stress, and improved data accuracy. This has freed up time for managers to focus on people, not paperwork. Their weekly reporting and trend analysis have also helped identify and address wellbeing-related issues early, such as sickness trends or training gaps.
Preeti has worked closely with HR, Recruitment, and Payroll to support inclusive hiring practices and improve the recruitment experience. Their involvement in the “Women in Engineering” initiative has helped attract more female applicants and foster a more diverse and welcoming workplace.
Preetis work often happens behind the scenes, but its impact is deeply felt. They have created a culture where wellbeing is prioritised, safety is embedded, and every colleague feels supported. Their dedication has not only improved the day-to-day experience of staff but has also enabled the leadership team to focus on strategic goals, knowing the wellbeing of the workforce is in safe hands.
Preeti believes that by having an inclusive environment for all this will result in better wellbeing, Preeti showcases this in he new role where in her own time she spent representing GWR at the South Aisin heritage month and is taking a leading role in arranging Diwali at Paddington in October.
Preeti is a true champion of workplace wellbeing and are highly deserving of this award.
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Company Name
Network Rail
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For his hard work with the Health and Wellbeing, for his good ideas, his great disposition and willingness to help others.
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Company Name
Avanti West coast
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I would like to nominate Kelly for this award in recognition of her unwavering dedication to the railway industry and her genuine commitment to supporting others throughout her career.
With over 20 years in the rail industry, Kelly has brought passion, empathy, and professionalism to every role she's held. From her early days as a Team Leader at Wolverhampton to her current position as a Health and Wellbeing Business Partner, she has consistently placed people at the heart of everything she does.
Her name is widely known across the business, not just as “the blonde with the Brummy accent”, but as the go-to person who is always there in someone’s hour of need.
Kelly’s support for her colleagues goes far beyond the expectations of her role. This is more than just a job to her, she truly cares about the wellbeing of our people. Whether it's offering a listening ear, connecting individuals to the right support, or going the extra mile to ensure someone feels valued and heard, Kelly consistently shows up with empathy, professionalism, and a deep sense of purpose.
She embodies the values we strive for and sets a shining example of what it means to care- not just about the work, but about the people doing it.
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Company Name
Freightliner
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I am proud to nominate Lisa Dalesandro, Local Operations Manager based at Acton, for the Health & Wellbeig award at the 2025 RailStaff Awards, in recognition of her exceptional leadership and empathetic approach in managing sickness and wellbeing across Freightliner’s South East region.
Lisa has consistently demonstrated an outstanding commitment to supporting colleagues through some of their most challenging personal circumstances. As the lead for sickness management in the region, her work goes far beyond process compliance—she delivers a level of care that is deeply personal, while remaining professionally robust and focused on operational outcomes.
Her approach is marked by compassion, consistency, and accountability. Lisa strikes the rare balance of being both understanding and appropriately challenging, ensuring individuals feel genuinely supported while also encouraging a return to full health and work. She actively engages with staff on a one-to-one basis, often taking time to understand the wider context of their absence and offering practical support to ease their path back to work.
In addition to her direct support of staff, Lisa leads the way for her peers across the region. She takes ownership of Return to Work planning, ensuring each case is thoughtfully devised, appropriately delivered, and fully compliant. Lisa consistently challenges and supports her fellow managers to uphold the highest standards in attendance management. Her collaboration with our in-house Occupational Health and HR teams is seamless, strengthening the overall consistency and effectiveness of our approach.
The feedback from Drivers and Ground Staff who have dealt with Lisa during their absence is overwhelmingly positive. Many have commented on how reassured they felt through their interactions with her—highlighting her empathy, her clear communication, and her ability to maintain dignity and respect in sensitive situations. It is not uncommon for her to receive direct praise from colleagues across the region, something that speaks volumes about the lasting impact of her work.
Lisa’s efforts have directly contributed to improved attendance, stronger engagement, and a more supportive workplace culture. In every sense, she exemplifies the values and professionalism this award is designed to recognise.
We are very grateful we have Lisa Dalessandro as part of the Freightliner management team.
Lisa is very approachable, professional, and dedicated to her role, she helps enormously with the health and safety visits, coordinating with customers, making the whole visiting process run smoothly.
All our colleagues only have great things to say about Lisa’s dedication to her role especially when it comes to people's welfare.
Nothing is too much trouble for Lisa, always going ABOVE and BEYOND. I'm proud to be part of the same team.
Ian Edge, RMT H&S REP SOUTH
As H&S Rep, I frequently cross paths with Lisa. She has supported me during some tough times, incluiding family bereavements. Without fail, Lisa would check in with me every week giving me support, advice and encouragement over several months and I won't ever forget that - I really got to know and trust her.
Train Driver Kevin Nunn, H&S Rep
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Company Name
GTR - Southern
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It is with the upmost pleasure to nominate Lorna Hadley for the award of Health and Wellbeing.
Over the past 2 years, whilst in the role of Driver Manager, Lorna has dedicated her time and passion to supporting every Driver in the depot with improving their Health and Wellbeing. With a dedicated full day based at the Booking-On-Point, from first booking on time of 03:37 to the last at 17:46 Lorna Hadley spends the full day engaging with each Driver. Each month Lorna will choose a theme for each engagement day, be it: Mindfulness, Eating Healthy as a Driver, Relaxation, Managing Stress and Mental Health. Lorna has collaborated with all different departments of the business to bridge the gaps between Drivers and the rest of the business, breaking down barriers and nurturing an environment where everyone feels safe to share. Never before have the Team in Selhurst Depot received such dedication and passion to their Health and Wellbeing, Lorna has set the standard for all managers to meet and we are so proud and grateful for all of her tireless work in the Depot.
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Company Name
ScotRail
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Louise is an integral part of our team. She is a consummate professional in all of her duties and then goes above and beyond our expectations to support our team, and our staff. Louise supported the integration of mental health first aiders to our workforce supporting training delivery and check in sessions for the MHFA to support them in their role. She recently went that additional mile by enabling a process to report the MHFA interactions and data collection. This data is then used to target specific staff support to help us try and really make a personal business.
Louise initiated partnerships with organisations such as Andy's man club, breathing space and St Andres first aid- recently being shortlisted for an award also. These partnerships have resulted in group formation for the wider community in one of remote regions.
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Company Name
Hitachi Rail
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Summary: Since joining Hitachi Rail over eight years ago, Louise Williams has been instrumental in fostering a culture of positive mental health and wellbeing. Known for her compassionate and proactive approach, Louise has led impactful initiatives, including health checks, stress awareness campaigns, and the recruitment of 95 Mental Health First Aiders across Hitachi Rail’s UK sites. She was key in rolling out the BeWell framework, focusing on wellbeing, inclusion, and growth, and established groups like Menopause Champions and Manbassadors. Her dedication and leadership have transformed workplace culture and set a benchmark for best practices in the industry.
Submission: Louise Williams has become a trusted figure at Hitachi Rail, known for her compassionate and practical support for colleagues facing mental health and wellbeing challenges. Her trustworthy, compassionate, and composed approach has made her invaluable within the organisation, providing both emotional support and practical guidance.
“Hitachi Rail is blessed to have someone [Louise] who manages to influence and engage a 3000-person organisation at all levels in a way that makes them feel safe, valued and supported.” - Chief Director UK & Ireland, Jim Brewin
Developing the BeWell Framework: Collaborating with colleagues and championed by HR leadership, Louise played a pivotal role in designing the BeWell framework, adopted in January 2023. The framework focuses on five pillars:
Financially well
Mentally well
Physically well
Valued and included
Able to learn and grow
In support of this framework, Louise established three key groups:
BeWell Leads: A 30+ member team sharing best practices and driving awareness campaigns.
Menopause Champions: 50% men, supporting menopausal employees.
Manbassadors: A network of 40 men’s health champions raising awareness of preventable health risks.
Measuring Success of Key Initiatives: Louise’s efforts have led to several impactful initiatives:
Menopause Champions:
Online sessions on heart health and menopause with a dietician, attended by 70+ women.
Menopause awareness booklet with key resources.
Regular coffee mornings and lunch-and-learn sessions.
Manbassadors:
Sessions on preventable male health risks, leading to early diagnosis of prostate cancer.
Events for National Men’s Health Week and a UK-wide Movember competition.
Planned a Three Peaks Challenge for 2024.
Louise’s efforts have extended beyond the UK, supporting the global rollout of BeWell, including its launch in Australia.
“I have been very impressed with the way that Louise has driven the BeWell activities throughout Hitachi Rail.” - Manufacturing and Quality Director, Simon Maske
Impactful Initiatives:
Health Checks: Launched in 2024, covering BMI, cholesterol, diabetes, and lifestyle reviews.
Stress Awareness Campaigns: Awareness sessions for 125+ managers, improving stress metrics in employee surveys. Partnered with Samaritans for the “I’m Here to Listen” campaign, providing training and support materials.
Recruitment of Mental Health First Aiders (MHFA): Increased MHFAs to 100 across UK depots, encouraging initiatives like ‘Lunchtime Walks’ and promoting ‘Samarathon.’
Conclusion: Thanks to Louise’s unwavering commitment and innovative approach, Hitachi Rail is building a workplace culture where mental health and wellbeing are prioritised, helping employees thrive both personally and professionally.
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Company Name
Great Western Railway
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We would like to nominate Lucy Shephard and Lee Bladen for their championing of an employee wellbeing programme and for spearheading the introduction of Trauma Risk Management (TRiM) into GWR.
The programme supports colleagues who have experienced traumatic events during their working day.
Sadly, railway suicides remain persistent. In 2023/24, there were 274 fatalities due to suicide or suspected suicide on the UK mainline rail network – representing around 4% of all suicides in England and Wales – and 1,937 interventions by rail employees, police or the public in suicide attempts.
Each incident has wide-ranging consequences, and, on average, a single railway suicide causes around 2,200 minutes of train delays, with the annual financial impact on the industry estimated at more than £50million. Railway staff directly involved or impacted by these incidents often require significant time off work – at an average of 29 days – with many experiencing post-traumatic stress.
TRiM provides an evidence-based workplace trauma management process designed to help individuals and organisations effectively manage the psychological impact of these events. It is not therapy or counselling, but rather a structured risk assessment and management approach that:
• Identifies individuals who may be at risk of developing trauma-related mental health difficulties
• Provides early intervention and appropriate signposting to professional support services when needed
• Helps normalise reactions to traumatic events and reduces stigma around seeking help
• Supports return-to-work processes and ongoing wellbeing monitoring
Lucy and Lee’s passion for providing this wellbeing service for GWR colleagues has taken TRiM from a promising idea, through to a pilot scheme and training 20 volunteer colleagues to be TRiM practitioners, prior to full deployment in a live environment. It is now being embedded into standard safety and wellbeing operating procedures.
To date, around 30 colleagues have been supported or offered support during the pilot and this number is rising – from train drivers and guards to station staff and onboard hosts – who have been able to open up in a confidential, safe space with trained TRiM practitioners. Where appropriate, individuals have been sensitively signposted to professional services, ensuring they receive the right care at the right time.
Colleague feedback has been universally appreciative, with many reporting that the programme has helped them feel understood, supported and able to return to work with greater confidence.
Lucy and Lee have already delivered lasting impact within GWR, and there are clear plans to expand the programme, recruit more practitioners and ultimately scale TRiM across the wider rail industry – offering meaningful wellbeing support in response to one of the most challenging issues the sector faces.
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Company Name
Southern
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Mark is a driving instructor for Southern and has been nominated for this award for his significant contributions to supporting our drivers. Mark has specifically been chosen for the importance he places on understanding and considering each person's mental health. He takes the time to understand each driver and their individual circumstances to help provide the best support for them. Mark uses his careful, thoughtful and understanding approach both when completing his substantive role of supporting trainee drivers learning to drive and when supporting drivers through difficult situations post incident. Whilst working with the other drivers, Mark frequently refers to his own personal experiences of situations he has faced. This not only allows the drivers to relate to him, but for Mark to demonstrate a personal understanding of the sensitive situations the drivers face and directly contributes to an open and honest culture of supporting and learning.
Not content with his current level of knowledge, Mark consistently pushes himself to improve the support he offers our drivers by completing courses and learning on mental health in his own time. He is also currently enrolling on further study at degree level for this. Mark's empathetic and understanding approach have not only allowed him to become a highly successful driving instructor, but also one who is reliable and trustworthy when working with significantly sensitive situations.
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Network Rail
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I am very proud to nominate Matthew Pye for the Health & Wellbeing Person Award in recognition of his outstanding contribution to mental health awareness and suicide prevention on the railway.
Matthew’s initiative was deeply personal. Inspired by his sister’s mental health struggles, he recognised the urgent need for greater awareness and support across the railway network. Rather than simply raising the issue, Matthew took action—choosing to create a video that would educate and empower frontline staff to respond compassionately and confidently when encountering members of the public in distress.
The video was originally developed for Level Crossing Managers as part of their training, but its relevance and emotional impact have made it suitable for wider use across the business. Matthew collaborated with the North & East Level Crossing Team to develop the script and involved them in acting roles, creating a peer-led and relatable learning experience.
The video focuses on:
• Recognising signs of emotional distress in public settings
• Approaching individuals with empathy and care
• Understanding how simple interactions—such as saying hello or starting a conversation—can make a life-saving difference
This resource equips staff with practical tools and emotional awareness to intervene safely and compassionately. It supports suicide prevention efforts and promotes a culture of care and vigilance across the railway. The video has already received positive feedback from those who have viewed it and once fully released it has the potential to be used externally, amplifying its reach and impact.
Matthew’s work goes beyond training—it actively champions a positive work culture where mental health is openly acknowledged, and compassion is embedded into everyday practice. By encouraging staff to look out for one another and the public, he fosters a workplace environment that prioritises empathy, psychological safety, and proactive support.
His initiative has sparked conversations within the team around mental health, helping to reduce stigma and build confidence among colleagues to act when it matters most. This is a lasting contribution to workforce wellbeing, creating a ripple effect that strengthens the emotional resilience of teams across the business.
Matthew’s work brought together operational and communications colleagues, demonstrating how personal insight can drive meaningful, cross-functional collaboration. His leadership and empathy inspired others to contribute, resulting in a video that is both informative and emotionally powerful.
This is an excellent example of using personal experience to drive change. Matthew’s initiative has created a resource that not only supports mental health awareness but also has the potential to save lives. His work embodies the values of compassion, safety, and teamwork, and deserves recognition at the Rail Staff Awards for its lasting contribution to wellbeing across the industry.
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ScotRail
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The ScotRail MHFA team are a vital part in the amazing work being done to promote mental health support available at ScotRail and normalise conversations about mental health. With 117 trained colleagues across the ScotRail network all over Scotland in different directorates there is a friendly listening ear available for colleagues to have a chat to if they are struggling, looking for advice and to be signposted to relevant support. The Mental Health First Aiders are vital in supporting ScotRail's organisational Health & Wellbeing strategy. The MHFA team have proactively been involved in various initiatives including World Mental Health Day, World Suicide Prevention Day, Time to Talk all with the shared aim of reducing stigma associated with talking about mental health. Local teams support conversation cafes across the network providing a space for colleagues to chat have a cuppa and find out about the support available.
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Heathrow Rail
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I have nominated this individual for their introduction of safety tours not only across Rail at Heathrow but have now been adopted by the rest of the airport. These safety tours engage SLT managers and Exec members in tours on the frontline. This shows that higher management are engaging in frontline safety which also boosts moral amongst key frontline shift workers. We have seen more positive conversations since the introduction of these tours and engagement/moral has increased massively between Frontline staff and Senior managers.
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St Pancras Network Rail High Speed
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I would like to formally recognise and commend Monique Pascal-Joseph for her outstanding courage, empathy, and professionalism in two separate and extremely challenging situations.
On 14th July 2025, while working on the Southeastern network, Monique intervened when a distressed individual was preparing to jump onto the tracks in front of an incoming train. Through calmness, patience, and compassion, she was able to engage with the individual, offering reassurance and genuine care. Her empathetic approach helped de-escalate the crisis and ultimately ensured the person’s safety at a moment of extreme vulnerability.
On 4th August 2025, while covering as supervisor at Thameslink, Monique faced another equally critical situation. A second individual was again attempting to place themselves on the tracks in front of an approaching train. Monique stayed with them, speaking with kindness, empathy, and respect. She reassured the individual continuously and remained by their side until the British Transport Police arrived. Her presence and emotional support were vital in preventing a tragic outcome.
In both cases, Monique’s actions directly prevented two potential tragedies. Her ability to show deep empathy and humanity in moments of crisis, alongside her professionalism and quick thinking, demonstrates the very best of the values we strive to uphold.
Monique is a true credit to the railway and an inspiration to her colleagues. I strongly recommend her for this award in recognition of her remarkable empathy, courage, and the two lives she has potentially saved.
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Company Name
Murphy
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Over the past couple of years the Health and Wellbeing team at Murphy have grown in numbers and also in what we offer out to the wider workforce.
Our Mental Health training is now delivered in house, and we believe the different levels of courses we have on offer, from the compulsory Start the Conversation, right through to ASIST (Applied Suicide Intervention Skills Training), is extremely effective.
We began our mental journey 4 years ago, with two of the team completing the train the trainer course, with a view to increasing the number of mental health first aiders. Little did we know that 4 years later, we would be delivering a range of courses every month, training over 350 mental first aiders spread out across our UK and Ireland business. We have also become trainers in Living works ASIST and SafeTALK - suicide training and intervention workshops, equipping people with the confidence and skills to help someone in an imminent crisis. With our railways being high risk areas for suicides, the will of the workforce to arm themselves with these skills should be commended. But these skills are not only used at work, they are transferrable to our personal lives too, and that is why our mental health programme is so special - we don't vet people who want to do the courses, rather we insist that people put themselves on the ASIST and full Mental Health First Aid courses - these are essentially vocational, and we can not afford to have people with negative attitudes about mental health on such powerful courses. Our delegates really want to be there.
The Start the Conversation course is mandatory, delivered by a wider team of CDP coaches - this is a one hour workshop to give people the confidence to ask if someone is ok, listen and signpost people. At Murphy we are all responsible for each others safety - and that includes psychological safety. With the training that we have completed in the past 4 years, we are now creating psychosocial safety risk assessments, including mental health in our investigations and empowering each other to show others empathy.
We are also beginning to roll out a Mental Health for Managers Programme. All supervisors are required to complete the Half day Mental Health Aware as a module of their supervisors development course, and now all senior managers will be attending the one day Mental Health First Aid - to enable them to look out for those under their line management, but also to help themselves to deal with stress and workloads.
Aside from mental health we have also brought in an in house doctor and nurse team, as well as technicians to complete medicals and know your numbers days. Another new addition to 2025 is PSA testing which has been widely appreciated, with a number of individuals being identified as having high levels and being sent for further testing with their own doctors. Something that people have expressed much gratitude for.
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Company Name
Network Rail
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Neil exemplifies what it means to be a wellbeing advocate—consistently going above and beyond to support the physical, mental, and emotional wellbeing of his colleagues.
Neil’s commitment to wellbeing is evident through his enthusiastic participation in multiple Active Hub challenges, including “Miles of History,” “Track For Twenty,” “Move for Mental Health,” and “1000km Together for 90 Days”. These initiatives not only promote physical activity but also foster team spirit and camaraderie. Neil’s willingness to join and encourage others to participate has helped build a culture of inclusivity and motivation within the team.
Beyond physical well-being, Neil has demonstrated a strong commitment to professional development and ethical leadership. He has successfully completed training courses such as “Mental Health First Aider” and “Mental Health for line managers,” as well as numerous health and wellbeing webinars, and he is also well on the pathway to qualifying as a personal trainer. These achievements reflect his dedication to continuous learning and his desire to contribute positively to the organisation’s values and safety culture.
Neil’s everyday actions speak volumes. Whether it’s supporting colleagues during challenging projects, offering a listening ear, or simply bringing a positive attitude to the workplace, Neil consistently creates an environment where people feel valued and supported. What sets Neil apart is his genuine care for others. He doesn’t just participate—he leads by example. His proactive involvement in wellbeing initiatives and his approachable nature make him a trusted figure among peers. Neil embodies the spirit of the Wellbeing Champion Award by making wellbeing a priority, not just a programme.
In a time when workplace wellbeing is more important than ever, Neil’s efforts have made a tangible difference. He inspires others to take part, to speak up, and to look after themselves and each other. His contributions align perfectly with the goals of the Wellbeing Champions group, which aims to promote mental health awareness, healthy living, and community engagement. He played a leading part in establishing a wellbeing hub at his depot and is a leading advocate for including external experts such as Andy's Man Club, prostate cancer, and Railway charities in all safety stand-downs and monthly cascades.
For these reasons, I wholeheartedly recommend Neil Wilson for the Wellbeing Champion Award. His dedication, leadership, and compassion make him an outstanding candidate who truly deserves this recognition.
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Company Name
Network Rail
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Olivia has consistently demonstrated an unwavering commitment to placing safety at the forefront of all operations within our depot.
As a Health and Safety Advisor, Olivia is not only present but also exceptionally effective and proactive. She understands that safety is not a passive concept; it requires continuous attention and action. Her dedication is clear in the strong relationships she has built with teams across all disciplines. Olivia regularly goes above and beyond, conducting site visits during both day and night shifts. She also engages with teams beyond the immediate depot, including the Telecoms team.
Olivia uses these opportunities to connect directly with team members. She actively listens to their feedback and concerns and takes a hands-on approach to safety. She holds people accountable to the highest standards, helps them understand the importance of health and safety, ensures that management messages are clearly communicated to frontline teams, and advocates for frontline workers to senior leadership. She does all of this while remaining a friendly, approachable, and respected part of the team.
Her impact is tangible. A standout example is her implementation of the You Said, We Did initiative in the control rooms. This initiative highlights her commitment to transparency and accountability. It shows teams that their input is valued and acted upon. When a safety issue is raised, Olivia ensures that actions are taken and communicated clearly.
Olivia proactively upskills herself to improve the accuracy of assurance and her understanding of staff roles and responsibilities. She has volunteered to attend courses such as COSS and Safe System of Work Planner, to aid in her understanding of how these competencies are taught, and to identify where gaps exist between training and our regional expectations in safety and procedures, so she can make meaningful improvements.
Olivia’s approach to safety goes beyond meeting compliance requirements. She fosters a culture where safety is embedded in everyday actions. She understands that safety is a shared responsibility and works tirelessly to empower everyone to contribute to a safer work environment. Her diligent tracking, active listening, and proactive implementation of safety improvements make her an invaluable asset to our team and a truly deserving recipient of the Health and Wellbeing Person Award.
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Company Name
Southern, Govia Thameslink Railway
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Paul has consistently gone above and beyond to ensure the health, wellbeing, and morale of his colleagues are at the very heart of his work. As a leader, he has built outstanding relationships with his team of drivers, making sure that every individual feels supported, valued, and listened to.
He takes the time to check in personally, often noticing the small details that others might overlook, and makes sure people have what they need, whether that’s picking up little bits and pieces to help out, making a cup of tea, offering a listening ear, or simply being present when someone needs support. His dedication is not confined to office hours; it is clear that the wellbeing of his team is a personal commitment, not just a professional responsibility.
By creating an environment where colleagues feel cared for and supported, Paul has had a profound impact on workplace culture. His actions embody the spirit of health and wellbeing in the rail industry, making him a truly deserving candidate for Health & Wellbeing Person of the Year.
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Company Name
GWR
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I am pleased to nominate Paul for the Well-being Person Award, recognising his exceptional contributions as the well-being champion for customer hosts at Swindon Railway Station since March 2025. Paul has tirelessly worked to enhance the well-being of both staff and the local community, organising numerous events that foster connection and well-being. He has orchestrated successful initiatives, such as cake and coffee mornings, an Easter egg raffle, summer raffle, afternoon tea, and donut days, creating opportunities for everyone to come together and enjoy each other's company. Notably, Paul arranged an educational visit for 46 local schoolchildren to the Didcot Railway Museum, which included a train trip, lunch, and fun activity packs, instilling a sense of wonder and learning in the young participants. Additionally, Paul's organisational skills shone during the summer raffle, where he secured merchandise donations from Swindon Football Club, further engaging the community in our efforts. His commitment to well-being was exemplified through events like the Wimbledon strawberries and cream celebration and afternoon day, which brought a delightful taste of summer to all. On 31 August 2025, he spearheaded a family fun day at Lydiard Park, featuring a barbecue, face painting, children's games and a nature hunt designed to inspire children’s curiosity and enjoyment of nature.
Furthermore, Paul has invested his own resources into improving the well-being amenities at Swindon Railway Station. After being awarded a gold award, he purchased a massage chair for the mess room, providing a welcome respite for colleagues. Recognising the importance of health, he has also bought a blood pressure machine, contributing to a health station currently in progress that will offer vital health information and tools for staff members and visitors alike.
Paul's unwavering dedication and innovative spirit have made a profound impact within the station. His initiatives have fostered a sense of community and well-being that resonates with everyone involved. Therefore, I wholeheartedly support this nomination, as Paul truly exemplifies the spirit of a Well-being Champion, making Swindon Railway Station a better place for all.
Paul's fund raising has raised over £300 for a local charity.
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People First Health & Wellbeing
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Since its inception, People First Health & Wellbeing has transformed how health and wellbeing is delivered in the rail industry. While the organisation is a RISQS approved drug and alcohol testing provider, its leadership sees their role as far more than compliance. Every member of the senior management team, including the company’s owners, has worked as a rail engineer, with a combined 70+ years of operational experience. They know first hand the challenges of working long hours, in all weather, at remote sites, with limited facilities. This deep understanding drives their mission: to deliver meaningful, practical, and life changing wellbeing solutions to the people working on the infrastructure.
Recognising that rail workers often have restricted access to healthy, affordable food, People First Health & Wellbeing introduced healthy option vending machines at railway sites. Stocked with nutritious snack alternatives packed with protein and fibre, these machines provide a vital alternative to the 24-hour supermarkets, takeaways, and service stations that have too often been the only options for shift workers. These are now rolled out with the TRU project, CRSA, and Murphys.
This commitment to better choices extends further with innovative healthy warm food concepts, ensuring that even in remote locations, workers can access satisfying, wholesome hot meals, fuel that sustains both energy and long term health.
To bring health services directly to worksites, the organisation has invested heavily in a dedicated Health and Wellbeing Vehicle. This mobile hub offers on site health checks, advice, and resources, breaking down access barriers and ensuring support is available when and where it’s needed most. Their “Know Your Numbers” sessions have become a cornerstone of this service, enabling workers to quickly and confidentially check key health indicators such as blood pressure, BMI, and heart rate.
When potential health risks are identified, such as high or low blood pressure, the team takes action, providing free blood pressure monitors to those affected, empowering them to track and manage their health proactively.
The organisation’s commitment to accessibility is also digital. Their free People First Health & Wellbeing app allows rail workers to track key health metrics, monitor trends, and access a comprehensive library of trusted health information at any time.
People First Health & Wellbeing’s impact lies in its authenticity. This is not a corporate initiative designed from behind a desk, it is a mission shaped by people who have worked trackside, endured the same conditions, and understand the pressures of the job. By combining compliance expertise with lived industry experience, they have created a programme that is practical, relevant, and deeply respected by the workforce.
In every respect, People First Health & Wellbeing embodies the spirit of the National Wellbeing Award, leading the rail industry with innovative, compassionate, and effective health and wellbeing solutions that truly put people first.
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Company Name
South Western Railway
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I am honoured to nominate Sean Rainey, a dedicated store assistant at Fratton Depot, for the Rail Staff Awards - Health & Wellbeing Person. Sean is an exceptional individual whose positive impact resonates throughout SWR and beyond.
Nine years ago, Sean faced a challenging period in his life when he suffered mental issues. Demonstrating remarkable resilience and strength, he has since recovered and transformed his personal experience into a source of inspiration and support for others. Sean's journey has fuelled his passion for raising awareness about male mental health, particularly through his involvement with the "Men Will Talk" charity.
As a Mental Health First Aider (MHFA) for SWR, Sean plays a crucial role in promoting mental well-being within our workplace. His proactive approach ensures that SWR colleagues have access to the support they need, fostering a healthier and more supportive work environment. Sean's presence as an MHFA not only benefits individual employees but also contributes to the overall success and well-being of our organisation.
This year, Sean has gone above and beyond by organising and participating in numerous challenges to support "Men Will Talk" and Cancer Research. His efforts have raised significant awareness and funds for these important causes, demonstrating his unwavering commitment to making a difference. Additionally, Sean has been actively involved in several internal SWR well-being campaigns, further highlighting his dedication to the health and happiness of his colleagues.
As an MHFA, Sean also provides crucial support to colleagues experiencing mental health difficulties. He is trained to recognise early signs of mental health issues and offer appropriate assistance, ensuring that employees feel safe and supported.
Fundraising and Awareness Campaigns: Sean organises and participates in various challenges to raise funds and awareness for important causes like "Men Will Talk" and Cancer Research. His dedication to these initiatives demonstrates his commitment to making a positive impact both within and outside the workplace.
His ability to relate to others' struggles makes him a trusted and compassionate figure within the workplace. Sean actively raises awareness about male mental health through his involvement with the "Men Will Talk" charity. By sharing his story and promoting open conversations, he helps break down the stigma surrounding mental health issues, encouraging others to seek help and support.
Sean's involvement in SWR's well-being campaigns highlights his proactive approach to fostering a healthy and supportive work environment. He actively contributes to initiatives that promote the well-being of his colleagues, ensuring that everyone feels valued and cared for.
Sean’s positive influence extends far beyond his professional responsibilities. He is a beacon of support and kindness, always ready to lend a helping hand or a listening ear. His genuine care for others and his ability to connect with people on a personal level make him an invaluable asset to our team.
In recognition of his outstanding contributions to SWR, his colleagues, and his chosen charities, I wholeheartedly nominate SR for the Supportive for Rail Staff Awards - Health & Wellbeing Person.
Thank you for considering Sean for this well-deserved recognition.
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Company Name
South Western Railway
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Sheree is an inspiring force for good across the railway, exemplifying dedication, compassion, and leadership in the fields of health, wellbeing, and community engagement. A passionate advocate for safety and mental health, Sheree’s work has made a lasting difference to thousands of colleagues and members of the public. Her leadership in the rollout of AEDs (automated external defibrillators) at SWR is a prime example of her proactive spirit. Recognising that many staff felt anxious about responding in emergencies, she completed formal training and created an internal programme to empower colleagues — delivering AED and CPR education to over 1,500 individuals, including station volunteer adopters and senior leaders. She sourced funding for equipment from different departments and built the initiative from scratch, ensuring access and confidence were at the heart of her approach. Sheree extends her impact beyond the railway by collaborating with The Alex Wardle Foundation to raise awareness of Sudden Arrhyth Death Syndrome (SADS). At local events, she speaks to the public and demonstrates AED and CPR usage, ensuring that life-saving knowledge reaches people of all ages.
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Company Name
Network Rail
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Since Steph has joined the route she has made a remarkable difference across all functions. She has been a huge support across maintenance and operations. She also recently supported with 2 deaths in service by making herself available. She is one person stretched across the route and she maintains the support to everyone. I am aware she has been doing a number of initiatives and has set up a health and wellbeing page which she shares for support and guidance.
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Company Name
Northern Rail
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I have nominated Stephen for all the hard work and commitment he has shown to Northern Rail and Allerton Train Care Centre over the years. Stephen is the local health and safety representative for the drivers at Allerton and he works hard on and off shift to ensure safety is at the forefront of the Allerton operational staff, during regular health and safety walks he protectively highlights potential safety issues that could affect the safe throughput of the depot movements. Stephen always goes above and beyond to ensure the welfare of his colleagues by raising valid close calls which prevent incidents and accidents at work and always ensures the close call is actioned correctly and supports safety investigations were possible, he is committed to ensuring the staffing levels required are covered in the case of any shortfalls often volunteering to cover shifts, including undesirable holiday season and Christmas period shifts, ensuring his colleagues get that valuable family time over his own personal requirements. Recently it was highlighted a substance could possibly be asbestos, Stephen acted professionally and ensured the area was cornered off correctly and proactively challenged staff to ensure the potential outbreak didn't become harmful to others on shift. Stephen took it upon himself to brief the other staff members coming on shift that night of the temporary area closures and temporary method of work in place. Stephen ensured all staff had the correct P.P.E for their shift and his actions showed how he has his colleagues and the business best interest at heart. Stephen constantly has a smile on his face and carries a pleasant demeaner, every year Stephen carries out charity work and is always supporting the local charities in the Liverpool area, recently he has been involved in a local children's charity donating toys for children at Christmas. I would like to say thank you to Stephen for all his hard work and committed to the rail industry and Northern Rail over the years.
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Company Name
Network Rail
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Tahir Ayub has been my manager for four years – four rollercoasters – and throughout that time he has been a constant source of support, encouragement, and inspiration. As Route Infrastructure Engineer, he leads the team of Principal Route Engineers with wisdom, patience, and vision, setting a standard of leadership that embodies the very best of our industry.
Tahir has completely normalised open and honest conversations about both physical and mental health, creating a safe space where people know they will never be judged. He leads by example, sharing his own challenges and shortcomings, and goes the extra mile to support his colleagues. His calm, reflective, and emotionally intelligent approach has enabled robust debate, constructive challenge, and honest dialogue across the team. Even in the most difficult moments, his behaviour has been impeccable – he listens, learns, and takes suggestions on board, continuously bettering himself and those around him.
Through his patience and coaching, Tahir has inspired resilience, empathy, and confidence in those he leads. When I have faltered, he has encouraged me. When I have broken, he has helped me pick up the pieces. Thanks to his guidance, I have developed not only in my technical and leadership skills but also in my ability to step back, think strategically, and build vision. He sees potential in people they may not see in themselves and pushes them kindly and respectfully to achieve more.
Tahir is not just a manager – he is a mentor, role model, and inspiration. His leadership has transformed the way our team works and the way I approach my own leadership. For his unwavering support, emotional intelligence, and outstanding contribution to leading the PRE team and Central Route, I am proud to nominate him for the 2025 RailStaff Awards.
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Company Name
GTR
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I’d like to nominate Tracy for her dedication and passion in championing mental health and wellbeing at GTR. Her infectious energy and positivity have sparked real momentum and built a strong, engaged following across GTR. Tracy is a true advocate who consistently goes above and beyond to drive awareness, inspire others and make a lasting impact.
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Company Name
Network Rail
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I would like to nominate the Wales and Western Lead, Inclusion and Engagement Team, led by Trevor Boyd, for their outstanding commitment to health, wellbeing, and people development.
Trevor and his team have delivered the Great People Manager (GPM) programme and Mental Health First Aid, both of which have had an immense positive impact across the business. The feedback is consistent and powerful – colleagues describe the GPM programme as “life-changing”, with lasting improvements not just in management skills but in personal confidence, resilience, and wellbeing.
Trevor’s leadership is defined not only by the initiatives he drives but also by the care he shows to individuals. A moving example is the way Trevor and his team supported their colleague Alan Daly following the devastating loss of his wife. Their compassion and ongoing support went far beyond professional boundaries, ensuring Alan felt looked after, valued, and never alone.
Trevor embodies what it means to lead with empathy and integrity. The entire Team . Sian, Alan , Simon and Alan have built a culture of trust, inclusion, and wellbeing that continues to inspire and uplift colleagues. Their work has not only enhanced mental health awareness and skills across the organisation but has genuinely changed lives.
For these reasons, I believe Trevor Boyd and his team are truly deserving of recognition for their extraordinary contribution to health and wellbeing.
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Company Name
Merseyrail
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Wayne Sandham, Driver, Birkenhead Central
Wayne started a fitness WhatsApp group where he gives up his time to help other people within Merseyrail get fitter and more confident. He will go out of his way to help anyone and would pick people up who needs picking up to get to this group session. Before this group started I was noticing people coming in the mess room moaning about how bad jobs are this and that, now people are coming in with a glow and a smile on their face talking positive about sessions we have done and it seems the negative attitude has disappeared, and this is all down to Wayne Sandham so this is why I choose Wayne. He will do anything for anyone and that's just his nature and he is too humble to see what people think of him. He is great guy, a great friend, great motivator and a well-respected member of the Merseyrail team.
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HR & RECRUITMENT TEAM OR PERSON AWARD
This award celebrates outstanding contributions by HR and recruitment professionals in the rail industry. Recognising those who attract, develop, and retain top talent, it honours innovative strategies in talent acquisition, employee development, diversity and inclusion, and workplace wellbeing. Judges will be looking for nominees who have implemented impactful initiatives that create a supportive, inclusive, and thriving work environment.
Example job titles in this category are:
Recruiter, Recruitment Consultant, HR Manager, HR Consultant, HR Assistant, Talent Acquisition, Personnel Manager, Employee Relations, Recruiting Manager, Staffing Resources, Employer Brand Manager, Sourcer, Resourcing, Human Resource...
You can see all the past winners here.
Company Name
Arriva Rail Services
Please tell us why you have nominated this individual
As communications coordinator for Arriva Rail Services, Andrew Pitt is responsible for colleague communications across Rail Services, Grand Central, ATC and ARTS. Naturally, this sort of role can be extremely challenging, requiring him to deliver clear and consistent messaging while adapting tone and branding to suit each organisation’s culture and often dealing with tricky situations and responding quickly to changing events.
Andrew does not just send out information, he also creates engaging campaigns from scratch. His work strengthens engagement, supports wellbeing and promotes skills development across all the businesses.
Most recently, Andrew led communications for Grand Central’s first National Inclusion Week, sharing stories, resources and reflections that really brought inclusion to life and encouraged colleagues to join the conversation.
His creativity and adaptability ensure communications do not simply inform but also inspire and spark genuine conversations. Andrew really deserves this award for his use of communications to build culture, encourage inclusion across Grand Central and help his colleagues thrive.
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Company Name
Network Rail
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Network Rail, working with the Rail Safety and Standards Board (RSSB) and The Talent Foundry (TTF), is driving social mobility and strengthening the industry’s talent pipeline by inspiring and equipping young people from underserved communities with skills, knowledge, and confidence to pursue careers in rail. For five years, this collaboration has engaged thousands of students through two high-impact programmes - Track to the Future (Year 12-13) and Lightbulb Moments (Year 7-8). These initiatives address misconceptions about the rail sector, provide hands-on experiences, and develop essential workplace skills, bridging the gap between education and employment.
In the past year, the programme has expanded substantially to the wider industry, to include the support of 11 rail organisations, 645 volunteer hours, and substantial financial investment, reaching 2,389 students. 93% of participants now better understand rail careers, and 87% have increased confidence in essential skills.
The rail industry faces a critical skills shortage, with an aging workforce and a lack of diversity. Only 10% of the workforce is under 30, and the sector remains predominantly male (84%) and white (87%). This initiative exemplifies cross-sector collaboration, fostering inclusion and making a tangible impact on young people’s futures and the rail industry’s sustainability.
The Track to the Future programme reached 275 young people and 2114 young people were reached through Lightbulb Moments.
The partnership has created significant societal impact by reducing social mobility barriers, bridging education-to-employment transitions, raising aspirations, and helping rail businesses identify local talent. Analysis through the Rail Social Value Framework estimates its total social value at £864,706.
This initiative aligns with ESG objectives, strengthens each company’s commitment to improving social mobility, and enhances employee engagement through hands-on volunteering. Staff who take part gain valuable insight into the challenges young people face when entering the industry, contributing to more inclusive and diverse workplaces.
For Network Rail, the programme is a unique, cross-industry collaboration that brings together 11 rail organisations, with more planning to participate in 2025, overcoming competitive barriers for a shared goal. Network Rail’s partners understand the importance of reflecting the communities they serve. Their support enables the rail sector to reach thousands more young people each year and grow its network of partner schools.
Teacher feedback: “Our school is situated in a poor demographic area, where a lot of students generally have low self-esteem and no confidence. They are often afraid to step out of their comfort zone. This programme has had an amazing impact, helping them gain team building and communication skills. Experiencing a workplace with a variety of jobs showed them the opportunities if they start to believe they can do it.”
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Company Name
GB Railfreight
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Dan Crossley has been a key member of GB Railfreight’s HR team for just over two years, but his impact has been immediate and far-reaching. Dan’s approach to recruitment is practical, people-focused, and always aimed at creating a supportive and inclusive workplace.
Dan has worked closely with regional teams to streamline recruitment processes, making them more efficient and accessible. He has improved communication at every stage, proactively sourced candidates, and created engaging, visible recruitment campaigns. These efforts have led to a significant increase in applications, with some roles attracting over 50 candidates—a clear sign of his ability to attract top talent and raise the company’s profile.
Understanding the pressures faced by operational teams, Dan has made it a priority to fill vacancies quickly and effectively, ensuring teams are fully staffed and ready to deliver. His work with the 2025 Seasonal Project Team is a great example of this, as he built strong relationships and responded quickly to changing needs.
Dan is also committed to diversity and inclusion. He ensures recruitment campaigns reach a wide audience and encourages applications from people of all backgrounds. By building trust and strong working relationships across the business, Dan has helped foster a culture where everyone feels valued and supported.
His calm, friendly manner and professionalism have made him a standout member of the HR team and the wider business. Dan is always willing to listen, offer support, and help others develop. His enthusiasm for learning and continuous improvement is clear in everything he does.
“His calm and friendly temperament together with his professionalism and enthusiasm to learn and develop has made him a standout employee not only in the HR department but in GBRf as a whole.” – Elizabeth Delafosse, HR Director
“Dan has been proactive in supporting myself and my team through the recruitment process, engaging every step of the way.” – Gareth Webb, Regional Manager North
“I know I can rely on Dan to assist my team, and his contribution through the entire process is fantastic.” – Andy Dickinson, National Specialist Operations
“I've been really impressed by him. Really positive attitude, proactive and an excellent communicator.” – Neil Jones, Regional Manager West
“He’s helped raise the standard of the recruitment process.” – Kieran Lawson, Regional Manager East
“He’s been proactive, engaging and delivers what’s asked both quickly and efficiently.” – Mark Rowley, Head of Traincrew
Dan’s work has not only improved recruitment outcomes but also strengthened relationships and set a new standard for excellence at GB Railfreight. His commitment to attracting, developing, and retaining talent, as well as his focus on diversity and wellbeing, make him a deserving nominee for the HR & Recruitment Team or Person Award.
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Company Name
Hull Trains
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The impact that a competent and compassionate HR professional can have on an organisation is profound. They can amplify many of the most positive aspects of a culture and maintain this progression during periods of significant growth. Managing a complex array of responsibilities, they ensure the business hires competent professionals while also maintaining awareness of Equality, Diversity, and Inclusion (EDI) practices to provide opportunities for all.
Understanding the challenges of the role, we would like to nominate Deborah Birch for the RailAwards HR & Recruitment Person Award. As the Head of Human Resources at Hull Trains, she is responsible for the incredible success the company has achieved in recent years. Having been with Hull Trains for a decade, few people better understand the “how” or “why” of our people and their success.
Our team consists of 134 individuals, each a key part of delivering Hull Trains’ services and tying us directly to the communities we serve across the Hull and Humber region. Let’s take a look at some of Debbie’s results:
Gender: A female:male ratio of 55:45 across the entire business and all roles.
Drivers: We challenge industry norms, with 29% of our train drivers being women. (Industry average is approximately 6.5%)
Ethnicity: The ethnic diversity of our team closely mirrors the regional demographic.
Sexuality: And we proudly celebrate the significant proportion of our workforce who identify as LGBTQ+.
Debbie has led a proactive and thoughtful approach to Equality, Diversity, and Inclusion (EDI) right from the beginning. She understands that the strength and adaptability of our team depend on different perspectives from across the spectrum of society. The result is a rail business with some of the industry’s leading representation figures.
It’s one thing to claim diversity “on paper” but the success of our collective efforts and culture can really only be evaluated by people in the team. We recently conducted a Colleague Engagement Survey to better understand how team members felt and identify areas we could improve. Here are some of the most important conclusions:
Engagement: 84% overall engagement across the company.
Culture: 88% agree our culture is inclusive to all people regardless of difference.
Identity: 84% feel they can be themselves at work.
Management: 91% say their line manager treats them fairly and with respect.
These survey results demonstrate the effectiveness of Debbie’s policies and culture-building efforts. While she acknowledges that there is still progress to be made, her efforts have helped to foster an environment where every individual feels seen, respected and empowered.
Debbie has worked hard to promote diversity, long-term career development, and upskilling for all of our colleagues. Time and again, she has given team members the platform (and support) to perform their roles at the highest level, regardless of race, religion, economic background, sexual orientation, age, or physical ability. We strongly believe that our people are what make Hull Trains special, and for 10 years Debbie has played an instrumental role in forming the very foundation of that team.
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Company Name
Greater Anglia
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"Ema, has been an exceptional colleague, who worked in London Liverpool Street Station. I have had the pleasure of managing her, and have seen amazing growth in her career, and all well deserved. She has utilised her capabilities and existing knowledge to quickly grasp hold of a new role and has embedded herself in with great success. Her current managers value her contributions with high regard. She is becoming an asset to the HR department and proving invaluable to all colleagues and employees. " said Rajesh Krishnadas.
"Ema is an outstanding HR professional whose integrity and commitment set her apart. She is always available to provide support and guidance on HR matters, ensuring colleagues feel heard and valued.
Ema plays a vital role in HR investigations, consistently ensuring that policies and procedures are followed correctly. She approaches every situation with fairness and professionalism, helping to secure outcomes that are not only compliant but also just and balanced for all involved.
Her integrity is second to none. She is trusted across the organisation because she always seeks to do what is right, even in complex or challenging situations. Ema’s dedication to fairness means that colleagues know they can rely on her to approach every issue without bias, with compassion, and with the highest ethical standards" said Matt Gormer.
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Company Name
Network Rail / Great British Railways Transition Team
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Since 2021, the HR & Resourcing Team at the Great British Railway Transition Team (GBRTT) has recruited, onboarded, developed, and offboarded a unique transition team while pioneering industry-wide secondments that have benefited organisations across the sector.
Tasked with delivering the HR and recruitment activities for a truly unique and complex organisation which required cross-representation of the whole rail industry, the team knew that the mission required a unique and innovative approach to talent. They pioneered the use of cross-industry secondments, designing and embedding a process that seconded over a hundred individuals to GBRTT, creating opportunities for growth, collaboration and knowledge sharing across the sector, and ensuring GBRTT was truly representative of the entire industry (seconding from circa 25 different organisations). The team developed robust agreements and processes that made the industry secondment process smooth and one that protected the interests of both home and host organisations, ensuring mutual benefit and compliance.
The team also dovetailed the industry secondment process with a new programme that they had supported in developing (initially led by Network Rail’s talent team) - the Rail Industry Talent Exchange programme. This programme ensured that secondees were not only placed, but actively had development plans throughout their secondment, so they could bring new skills and experience back to their home organisation after the assignment. This approach to industry secondments and talent exchange programmes has since been adopted by many other organisations in rail, and the team’s willingness to share best practise and advise others has demonstrated their advocacy and commitment to cross-industry working and collaboration.
On top of this, the resourcing team built a dedicated jobs board for GBRTT, used collaboration and relationships to promote roles across the industry, filling hundreds of roles (including recruiting key roles for the Railway 200 programme). The HR team designed bespoke reporting, induction, and performance management processes tailored to the needs of a diverse, transitionary workforce, ensuring every individual – whether secondee, contractor, permanent - felt supported informed and valued.
As GBRTT evolved, the HR & Resourcing Team demonstrated remarkable resilience. Strategies had to change, often quickly, but the team always adapted, communicated transparently, and provided reassurance and guidance to all staff. This support was especially vital as the transition team wound down this year and the team helped individuals prepare for their next career step, maintaining a focus on wellbeing, development, and positive outcomes for everyone involved.
What makes this team truly deserving of recognition is that all of this was achieved on top of their core activities. Their leadership, innovation and collaboration have left a legacy, not only in delivering the HR & Resourcing activities needed to successfully deliver GBRTT and support hundreds of people in a truly unique organisation, but in the enduring relationships, processes and standards they have established in the wider rail sector, particularly around cross-industry talent mobility and secondments. As their GBRTT mission comes to a close, this is the perfect time to recognise what the team has managed to deliver with purpose, creativity and care.
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Company Name
Great Western Railway
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Our Driver Training Team has consistently demonstrated excellence through their innovation, flexibility, and unwavering support for both new and experienced drivers. In a constantly evolving industry, the team has not only adapted to change, they’ve led it.
They have introduced innovative training methods, including blended learning, simulation scenario's, and scenario-based assessments that ensure drivers are not only compliant but confident and capable. Their commitment to continuous improvement has enhanced safety standards and reduced incident rates across the board.
Flexibility is at the heart of their approach. Whether adapting schedules to meet operational demands or tailoring training to accommodate individual learning styles and needs, the team ensures every driver receives the guidance they need, when they need it. Their ability to pivot quickly in response to challenges, be it regulatory changes, staffing issues, or emergent technologies, has made them a pillar of reliability within our operation.
Perhaps most importantly, the team creates a culture of support. They go beyond training by mentoring, encouraging open communication, and building strong relationships with drivers. This not only boosts morale but has helped foster a strong safety-first culture that resonates across the business.
Their innovation, flexibility, and genuine care for people make them truly deserving of recognition. They don’t just train drivers, they empower them.
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Company Name
Lumo
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Lindsay’s exceptional commitment to people, policy, and progress makes her the standout choice for this award. Over the past year, her dedication to enhancing Equality, Diversity, and Inclusion (EDI) within Lumo has been inspirational. Her work has not only transformed our HR strategies but also embedded a culture of inclusivity that resonates across every level of the business.
Rail travel has long been a cornerstone of connectivity in the UK, not only linking people to places, but also to opportunities. As we strive to build a fairer, more inclusive society, we remember the central role that transport plays in breaking down barriers and improving social mobility. Lumo, as open access rail operators, represent a modern evolution of this essential service. The innovative model goes beyond offering additional rail services, it is a commitment to making travel more affordable, accessible, and sustainable. By doing so, they are not just filling gaps in the rail network, they are closing gaps in opportunity across the country.
One of Lindsay’s most notable achievements is securing Clear Assured Bronze accreditation for Lumo. This accreditation is not awarded lightly as it requires robust evidence and a demonstrable commitment to creating an inclusive workplace. Lindsay led this process from the ground up, benchmarking our performance from Foundation level, collecting and submitting comprehensive evidence, and ensuring our EDI and culture strategy was backed by data and insight. This was never a ‘tick-box’ exercise for her it was about honestly assessing where we stood, identifying opportunities for growth, and making meaningful progress.
What truly sets Lindsay apart is her belief in people-first policies and her drive to ensure every colleague feels seen, supported, and valued. Thanks to her efforts, our policies are not only up-to-date they are best-in-class when it comes to EDI. Every HR initiative Lindsay lead is underpinned by our organisational values, and her work has become a model of excellence within the sector.
The feedback we received during the Clear Assured accreditation process speaks volumes:
• Our YourVoice survey revealed exceptional emotional intelligence across the organisation. Colleagues reported feeling genuinely heard and valued. One initiative donating £5 to charity for every survey completed was described as a unique and powerful way to encourage open and honest feedback.
• Our benefits package was praised for its inclusivity, with recognition that this level of thoughtfulness is rarely seen across the industry.
• The way our values are embedded throughout policies, performance development reviews (PDRs), and colleague engagement strategies was specifically commended.
• Every policy we have now clearly reflects EDI principles, something that external assessors noted is rarely achieved.
Jen Clare, Service Delivery Director said "Lindsay has been a dedicated champion for our people, driving forward our HR and EDI policies and helping us achieve Clear Assured Bronze status. Her commitment to creating inclusive, forward-thinking practices truly deserves recognition."
Her vision is clear, her commitment is unwavering, and her impact is measurable. Lindsay has redefined what excellence in HR and recruitment looks like for our business and beyond
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Company Name
Carlisle Support Services
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Mary joined our business in 2023, initially working within the Compliance team where she supported the vetting of all our SIA licence holders. Although she held a Level 7 CIPD qualification, she had not yet had the opportunity to apply it in a dedicated HR role. When a vacancy for a HR Advisor arose, Mary seized the opportunity and successfully transitioned into the HR team in November 2023. She now supports our Security South division, providing comprehensive HR guidance and support.
Since stepping into her HR Advisor role, Mary has demonstrated exceptional commitment to her personal and professional development. She proactively pursued a Level 2 qualification in mental health, enabling her to take on the role of Mental Health First Aider. Despite joining with limited HR experience, Mary has shown remarkable growth - taking ownership of her development by reading extensively, analysing job descriptions of aspirational roles, and consistently pushing herself beyond her comfort zone.
Mary is passionate about remaining visible and connected to the operational side of the business. She visits contracts, including spending time with the ARL contract management team in London, to deepen her understanding of frontline operations. Her HR support spans approximately 2,000 employees and line managers, with a strong focus on employee relations.
Beyond her core responsibilities, Mary has played a pivotal role in advancing our diversity and inclusion efforts. She was instrumental in developing our first EDI strategy, laying the foundation for a more inclusive and supportive workplace. Her leadership in EDI initiatives includes:
- Conducting interviews with women in leadership to inspire others in a traditionally male-dominated industry.
- Engaging with frontline employees to understand and share their personal experiences, such as publishing stories around Lunar New Year—including an educational piece from a Liverpool-based employee highlighting the importance of using the term "Lunar New Year" to reflect broader cultural representation.
- Promoting EDI awareness through online training for line managers and creating practical crib sheets on topics like inclusive language, inspired by real employee conversations.
- Collaborating with HR leaders from our client base to improve EDI data collection and foster a culture where individuals feel comfortable sharing their identities.
Mary continues to seek out innovative ways to support our diverse workforce, all while managing a demanding workload in a fast-paced environment. Her dedication goes far beyond ticking boxes - she brings genuine passion and purpose to everything she does.
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Company Name
Merseyrail
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Merseyrail Culture Change Makers
We are proud to nominate the cross-functional Changemakers for their extraordinary commitment, creativity, and collaboration in shaping the future of our business. Over the past 18 months, colleagues from every corner of the business—including drivers, train managers, station assistants, retailers, on-board cleaners, and support staff—have come together with a shared purpose: to define who we are and what we stand for. This team worked tirelessly, often in their own time, to co-create a set of vision and values that are not only meaningful but truly reflective of our people and our purpose. From Concept to Culture their work didn’t stop at design.
They played a key role in:
Launching the new vision and values across the business. Embedding them into daily operations, decision-making, and customer interactions. Inspiring others to live these values through their own example. The success of this initiative has drawn admiration from other organisations, who are envious of the
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Company Name
Network Rail
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The Leadership & Personal Development team at Network Rail has transformed the way new starters are welcomed into the organisation through the Warm Welcome Induction, launched in September 2024. This programme is a bold reimagining of corporate onboarding designed not just to inform, but to inspire, engage, and invest in people from day one.
Delivered across two regional venues, the induction is built around the principle that learning should be active, inclusive, and memorable. Delegates move through themed rooms, each offering a unique experience that reflects the scale, complexity, and values of Network Rail.
Investing in People from Day One
Interactive Learning Journeys
Delegates explore Network Rail through hands-on activities, simulations, and live scenarios. This approach fosters deeper understanding and retention, while encouraging collaboration and critical thinking.
Safety Simulation Game
Delivered via tablet, this game empowers delegates to identify and respond to unsafe situations reinforcing safety culture and personal responsibility in a dynamic, learner-led format.
Train Performance Planning Exercise
Participants take on roles across the rail ecosystem, learning how to balance operational needs, safety, and efficiency. This simulation builds strategic thinking and teamwork.
Live Values Scenario with Actors
Delegates direct professional actors through real-world dilemmas, exploring Network Rail’s values in action. This immersive experience helps embed ethical decision-making and cultural alignment.
Augmented Reality Timeline
A visually rich, interactive timeline connects rail history with global events. Delegates engage with content in a way that’s both educational and emotionally resonant such as seeing George Stephenson’s Rocket emerge from the timeline.
Measurable Impact
Net Promoter Score of +58 for confirming delegates’ decision to join Network Rail.
Net Promoter Score of +55 for recommending the induction to other new starters.
Nearly 1,000 responses affirm the programme’s success in delivering a meaningful and memorable welcome.
Wider rail industry observers have praised the programme as industry-leading, with several organisations exploring adoption of its elements.
The Warm Welcome Induction is more than an onboarding programme it’s a strategic investment in people. It reflects Network Rail’s commitment to learning, development, and culture-building, ensuring every new starter feels valued, informed, and inspired from the moment they arrive.
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Company Name
Arriva Rail London Ltd
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This team was put together to deliver coaching and training to our front line staff. They have far exceeded what was expected of the team.
The team have worked across various areas to coach staff on the new line naming and new apps that were being rolled out to stations (Arrakis,Charm, etc.)
We have been able to identify areas of expertise within the team enabling us to develop the peer trainer role in various areas.
We receive SIS survey results which we are measured against. The peer trainers have gone out to stations to talk through the results and coach staff in any areas that they may be failing. As a progression of this we now have 7 SIS champions who visit stations three times a quarter to display the individual station results & coach staff on duty.
The team worked on a project to deliver bespoke disruption packs & posters to all stations containing all the information needed to assist onward travel at times of disruption. This was a massive project which entailed visiting each station & researching lots of information. These packs are now in regular use.
Some of the team have received presentation skill training to enable them to deliver training in a classroom setting. The roll out of our commitments program, body worn cameras, gateline, disability awareness & ramp training have all been successfully delivered to our frontline teams (stations & revenue teams). Feedback from staff attending these sessions praised the delivery and the overall consensus of staff is that they learn better from their peers (as opposed to an outside trainer) as the peer trainers have walked in their shoes and can give examples that are relevant to their roles.
Two of the team have attended MAYBO conflict avoidance training to receive a licence to roll this training out to our frontline staff.
All of these projects have ensured that we have a much more knowledgeable workforce with the training delivered in a more cost effective way.
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Company Name
Telent Technology
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Telent’s Rail Capability Team has been at the forefront of shaping a skilled, future-ready workforce, demonstrating exceptional commitment to talent development across all career stages. Their approach goes far beyond training — it creates a supportive, inclusive, and forward-thinking environment where employees can grow, thrive, and contribute meaningfully to the rail industry.
Over recent years, the team has transformed Telent’s approach to early careers through enriched apprenticeship and graduate programmes. These structured schemes include tailored technical training, role-specific development plans, innovative mentorship models, and clear, supported pathways into long-term careers. Crucially, these are not one-size-fits-all initiatives — they are thoughtfully designed to ensure every individual receives the support they need to succeed.
Innovation is at the heart of the team’s strategy. By embedding forward-thinking practices into skills tracking, training, and community-building, they’ve created a dynamic culture of learning and continuous professional growth. Their proactive work has positively impacted apprentices, graduates, and experienced employees alike.
Key achievements include:
- Expanding Early Careers Support: Strengthening structured schemes and on-the-job development has directly improved competency levels. The introduction of new mentoring and training methods ensures early-career employees receive the best possible start.
- Building a Stronger Rail Community: The team responded to the social impact of remote working by fostering peer connection, shared learning, and collaboration. Through both digital tools and in-person initiatives — including development days and cohort-wide networking — they’ve re-established informal support networks essential for morale, inclusion, and confidence.
- Capability Mapping and Skills Tracking: Innovative approaches such as real-time skills assessments and individual role-specific plans give employees clear visibility of their development journey. These tools help align individual growth with business needs and industry evolution.
- Meaningful 1:1 Engagement: The team has revolutionised employee engagement through deep, transformational conversations. These focus on aspirations, challenges, and development goals — making the team a trusted, proactive support system across the business.
- Enhancing Professional Growth Opportunities: Creative internal training solutions, digital learning platforms, targeted communications, and townhalls ensure that learning is accessible, engaging, and tailored to diverse needs.
Through their capability mapping, cross-functional training, and close collaboration with business leads, the team is equipping the workforce with the skills needed for digital innovation, safety, and sustainability. This ensures Telent stays at the forefront of an evolving rail industry.
Their measurable impact includes high early careers retention, improved internal progression, increased morale, and a growing number of colleagues attributing their development and success to the support provided by the Rail Capability Team.
Telent’s Rail Capability Team exemplifies what it means to invest in people. Their innovative, compassionate, and strategic approach to workforce development has not only empowered individuals but transformed the way talent is nurtured and retained — creating a resilient, future-ready community within the rail sector.
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Company Name
ScotRail Trains Ltd
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ScotRail’s Recruitment Team may be small in number, but their impact has been exceptional. With just 10 dedicated professionals, the team has played a critical role in strengthening the workforce during a period of significant change and growth.
Since April 2024 alone, they have successfully recruited over 1,000 new colleagues from external talent pools—an extraordinary achievement for such a compact team. This figure excludes internal recruitment, further underscoring the scale of their contribution to ScotRail’s success.
Looking at the bigger picture, since the start of public ownership in April 2022, ScotRail has achieved a net gain of more than 900 employees. To reach this milestone, the Recruitment Team have onboarded over 1,800 external hires, ensuring ScotRail has the skills, talent, and capacity to continue delivering a safe, reliable, and customer-focused railway for Scotland.
Their efforts go far beyond filling vacancies. They have demonstrated resilience, teamwork, and innovation in a challenging labour market. By ensuring the right people are in the right roles, they have directly supported ScotRail’s mission to serve communities across the country and provide a railway that Scotland can be proud of.
The results speak for themselves: a small but highly committed team achieving extraordinary outcomes that underpin the success of the whole organisation. For their tireless efforts, remarkable achievements, and vital contribution to the future of Scotland’s railway, ScotRail’s Recruitment Team are truly deserving of recognition at the Rail Staff Awards.
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Company Name
Young Rail Professionals
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At a time when the rail industry faces critical skills shortages, Young Rail Professionals (YRP) has emerged as a powerful recruitment gateway for the sector. In the last 3 years, YRP has more than doubled its membership, reaching thousands of young people and positioning rail as a career of choice for the next generation. (At the time of writing, over 6k members and social media reach of over 25k).
Driving Membership Growth- Over the last three years, YRP has experienced unprecedented growth. Membership has doubled, not through costly campaigns but through authentic advocacy, grassroots engagement, and a reinvigorated presence across Wales, Scotland and Ireland. This is more than a number: it represents thousands of new professionals choosing rail as their home industry.
YRP has ensured recruitment is not confined to London or traditional hubs. The relaunch of the Wales and Western Committees created vibrant entry points into rail where opportunities had previously been fragmented. The relaunch of Scotland and the creation of an all-island Ireland Committee marked historic steps in ensuring young people across the UK and Ireland can see rail as a viable, attractive career regardless of their location.
Unlike company-specific graduate schemes, YRP recruits for the whole industry. Through events, outreach, and networking, YRP has become a trusted voice for students, apprentices, and early-career professionals who might otherwise have overlooked rail. The organisation has created a shared pipeline that benefits the entire sector, uniting operators, suppliers, and government bodies around a common mission: bringing new talent into rail. It has done this for the last 15 years.
YRP’s achievements in recruitment are unique. This is not just one company growing its intake, but a sector-wide movement ensuring rail has the talent it needs to thrive. For its transformative impact on recruitment, YRP is a worthy winner of the learning, development & investing in people award.
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INNOVATION & TECHNOLOGY TEAM OR PERSON AWARD
This award celebrates individuals or teams who have introduced groundbreaking innovations or technological advancements in the rail industry. Judges will be looking for initiatives that have improved performance, safety, efficiency, sustainability, or customer experience. Whether in digital signalling, infrastructure, rolling stock, or passenger services, nominees will have demonstrated creativity and impact through their innovations.
You can see all the past winners here.
Company Name
Alstom
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Over the past 5 years Alex has gone above and beyond to ensure the successful development and deployment of Alstom's new MCS-Infinity (Modular Control System-Infinity) product release to the market.
He has managed to harbour great relationships with the primary sponsor Network Rail, keeping them appraised of developments to the software release and their deployment across multiple projects in the Eastern and Southern Regions (Victoria Phase 4, East-West Rail and Cambridge to name a few). Building a sense of trust and open communication between contractor and employer as well as maintaining internal moral and drive to complete software releases on time.
Supported by hardworking and technologically advanced product development team (including but not limited to Andrew Belson, Simon Mitcham and Andrew Cannon) MCS-I has introduced an improved visual graphic display for the control centre workstations, limiting the number of screens required to control the workstation by implementing 4 curved screens as opposed to 8 separated monitors. The seamless transition allows for improved workflow across the desktop and has been championed by the signal operators currently using it. The introduction of MCS-I should lead to increase reliability and improved safety across the rail network by allowing automatic route setting in conjunction with replaced outdated (1980s) trackside equipment.
In the lead up to and post commissioning of the workstations up and down the country, Alex gave up all his spare time and weekends to ensure the product was functioning suitably for the client, going above what was expected of the Control Systems Program Manager. Accepting challenges when they were posed, such as additional rounds of Independent Safety Authorisation (ISA) queries and requirements. He has done and continues to do so with enthusiasm for advancing technology in the railway industry, and has been a positive influence on those around him.
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Company Name
The Signalling Company
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Alex and our team at The Signalling Company have received ETCS Certification for the industry's first TRULY software-defined on-board safety platform. The platform has been developed and certified in less than 6 years with less than 60 staff which, based on independent feedback, we believe is an industry record. The platform is currently in commercial operation on the Lineas HLD77 fleet. Using common off-the-shelf hardware, it is the first safety platform to completely decouple ETCS and National Class B safety applications from the underlying hardware, making it obsolescence proof. This factor combined with the platform's tiny installation footprint means it optimizes energy consumption, installation material, weight, and payload space, and in doing so dramatically improves the financial performance of rail vehicles over their entire operation life. Alex and his team have remained steadfast in the face of what the safety industry considers the ultimate challenge - developing and certifying an ETCS system. Software-defined safety was a vison that all but TSCs founders seemed to believe was possible. It is no longer a vision, it is here, it is now and it is real. The company's ETCS Certification publicly announced on the 24th Sept at the Trako event in Gdansk, Poland. It is currently available on the ERADIS site.
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Company Name
Central Rail Systems Alliance
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The Central Rail Systems Alliance (CRSA) Innovation Team, led by Ameet Masania, exemplifies the transformative power of innovation in rail infrastructure. Their pioneering work across digital speed boards, ALO working, and fatigue management has not only advanced safety and efficiency but also reshaped industry standards.
Digital Speed Boards: A Safer, Smarter Future
One of the team’s standout achievements is the development and successful trial of the Digital Temporary Speed Restriction (TSR) system. Traditionally, speed boards required manual placement and removal by trackside staff, exposing them to significant safety risks. The CRSA Innovation Team introduced a remote-controlled alternative, incorporating digital speed boards, AWS magnets, and off-grid power systems. These were trialled on the Marston Vale line, where over 250 trains passed safely through the site during a two-week operational test1.
The system reduces boots on ballast, improves infrastructure capacity, and streamlines train service delivery. It also allows for real-time control via a remote portal, eliminating the need for physical intervention. The project has progressed through rigorous safety case development, including compliance with BSEN 50716:2023 and CSMRA protocols. This innovation is now poised for national rollout, with strong support from stakeholders across Network Rail.
ALO Working: Maximising Access, Minimising Disruption
ALO (Any Line Open) working is another area where the team has delivered exceptional results. By developing a prototype Dynamic Virtual Wall . The team has enabled safer and more efficient track renewals while maintaining train operations on adjacent lines. This approach reduces reliance on full line blocks, increases delivery volumes, and offers greater flexibility to passengers and operators.
The team’s work on ALO has included collaborative planning with Aston Depot and integration into broader mechanisation strategies. Their efforts demonstrate a clear trajectory from concept to implementation.
Fatigue Management: Prioritising Workforce Wellbeing
Recognising the critical role of fatigue in safety and performance, the Innovation Team has developed tools and standards to manage and mitigate fatigue risks. The Signal Rostering Tool integrates fatigue scoring, competency checks, and automated approvals into a single platform. It ensures compliance with HSE standards and empowers staff to manage their own fatigue.
Additionally, the team has contributed to the development of the Fatigue Risk Management Code of Practice, which introduces real-time exceedance reporting and fatigue assessments via SCO 24/7. This proactive approach ensures that fatigue is addressed before it becomes a safety issue, reinforcing a culture of care and accountability.
Conclusion
Under Ameet Masania’s leadership, the CRSA Innovation Team has consistently delivered high-impact solutions that enhance safety, efficiency, and workforce wellbeing. Their work is not only technically robust but also deeply aligned with the industry's strategic goals. For these reasons, they are a compelling choice for "Innovation Team of the Year".
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Company Name
Network Rail/ Jacobs UK Ltd
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The CheckPoint Authority App is a transformative innovation developed to improve safety, efficiency, and sustainability on Network Rail worksites. Originally prototyped in 2018 by Dave and Andy Gordon (C&G Systems), the app replaces the previously manual process that could involve up to 140 phone calls per evening, with a streamlined mobile solution that grants simultaneous worksite access authority. It has been hugely successful, delivering wide-reaching tangible improvements across three critical areas of rail operations—enhancing safety, streamlining efficiency, and supporting sustainability.
Safety has been significantly enhanced, with Engineering Supervisors now able to focus on critical site issues rather than managing multiple calls under pressure. The app ensures accurate authority is granted, with clear details from the Weekly Operating Notice, reducing miscommunication and improving confidence for Controllers of Site Safety. Efficiency has improved through consistent access and egress times, ensuring booked schedules are adhered to and reducing lost time. Sustainability benefits are also clear, with fewer overruns and improved project completion rates reducing environmental impact from machinery and travel.
The strength of the CheckPoint project lies in the exceptional team behind its development and deployment. They recognised the need to come together stronger as a team with shared clarity of purpose. From its inception, the project was shaped by a collaborative approach that integrated Human Factors, Lean principles, and rigorous safety standards. Dave and Andy Gordon were instrumental in adapting the app based on real-world feedback, embracing Human Factors to ensure the solution remained intuitive and accessible to all users. Eva Sackx and Jo Dawson led the Human Factors process, expertly translating site team insights into actionable design improvements. Eva’s contribution was particularly impactful: her expert application of the Common Safety Method (CSM), combined with her delivery of technical safety assessments, enabled the project to meet national and regional assurance standards. Her leadership ensured the app was not only compliant but also person-focused—designed to support the safety and wellbeing of those using it on the ground.
Craig Nichols and John Lattimore played a vital role in enabling live trials, acting as ambassadors for the app among Engineering Supervisors and site teams. Their advocacy helped build trust and engagement, ensuring the solution was embraced across TRU East. Jonny Cooper provided essential funding for these trials, enabling data-driven feedback and iterative development. Alan and Ian coordinated sponsorship, reporting, and deployment planning, while also managing external communications and risk capture. Their use of Lean tools helped demonstrate the app’s tangible benefits and supported its wider rollout. Liam McBride and Anthony Jackson ensured compliance with complex safety requirements, including HAZID, CSM, and NRAP, and were instrumental in simplifying technical communication across stakeholders.
Through their dedication, collaboration, and deep understanding of frontline needs, the CheckPoint team has delivered a solution that improves safety, reduces bureaucracy, and saves time. Their work sets a new benchmark for innovation in rail—driven not just by technology, but by the people who made it possible.
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Network
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Chris Jackson & John Bush and their team have introduced Robodog (Eric), a groundbreaking innovation that enhances workforce safety and efficiency in confined space examinations. By using photographic and LiDAR technology, Eric reduces the need for specialist equipment and rescue teams, driving significant cost savings and improving asset compliance. This innovation is set to save taxpayers hundreds of thousands annually while complementing existing drone and submersible technology.
Chris Jackson, John Bush and their team identified the risks and high costs associated with traditional confined space examinations and took ownership of finding a safer, more efficient solution. They collaborated with engineers, surveyors, and technology specialists to integrate Robodog (Eric) into Network Rail’s inspection processes, ensuring it met operational and safety requirements. By working closely with internal teams and external partners, they successfully deployed Eric to conduct photographic and LiDAR surveys, eliminating the need for specialist confined space equipment and rescue teams. Their proactive engagement and problem-solving approach have not only improved workforce safety but have also driven significant cost savings (£100ks per year) and operational efficiencies across the network.
The introduction of Robodog (Eric) has significantly improved safety, efficiency, and cost-effectiveness for Network Rail. By replacing the need for human entry into confined spaces, Eric has reduced risk to the workforce, making Anglia a safer place to work. The cost avoidance from eliminating specialist confined space equipment and rescue teams means the investment in Eric pays for itself within just 2-3 surveys, ultimately saving taxpayers hundreds of thousands of pounds annually. Additionally, Eric enhances asset compliance and inspection accuracy through high-quality photographic and LiDAR data, reducing delays and ensuring infrastructure remains in optimal condition. This innovation supports the wider use of advanced technology, complementing drones and submersibles, and reinforcing Network Rail’s commitment to safety and efficiency.
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c2c
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Can you use the image attached to update too please?
As part of c2c’s commitment to supporting Open Data Initiatives, we have delivered innovative products that provide real value to the rail community and wider stakeholders.
Going beyond the standard Business Plan Commitment, Anthony demonstrated exceptional initiative by developing a groundbreaking product that integrates multiple datasets to provide live train formation and capacity information. This data is openly available to all subscribers via an API connection on the Rail Data Marketplace.
This achievement marks a first for the UK rail industry, addressing a long-standing demand from the rail community for access to this type of data. The product was extremely well received, becoming the highest-rated product on the Rail Data Marketplace for a significant period. It is now being integrated into c2c’s app and website, giving customers more detailed, real-time information about their trains.
Anthony’s work has set a benchmark for the wider TOC community, showcasing how in-house capability can deliver solutions that empower the developer community to create new tools and enhance customer information services. This initiative not only supports transparency and innovation but also improves the passenger experience across the network.
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c2c Railway Limited
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We are proud to nominate Dave for his exemplary leadership and dedication during the successful implementation of a new finance system for c2c Railway Limited. Operating under stringent deadlines—marked by a supplier contract executed on 21/5/25 and a non-negotiable go-live date of 20/7/2025—Dave ensured the system was fully operational from day one of the franchise’s commencement.
Demonstrating outstanding collaboration, Dave worked closely with Advanced, the system supplier, to guarantee not only effective system development but also the seamless migration of all standing data from the legacy platform. He constructed and directed a meticulous project plan, coordinating comprehensive component testing within the finance department and facilitating sessions to resolve every identified issue.
When confronted with the additional challenge of the previous invoice scanning solution reaching its end of life, Dave spearheaded the deployment of an upgraded system enhanced with AI and machine learning technologie
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AECOM
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Fergal Malone is driving innovation in rail systems design through his hands-on use and technical development of Bentley Raceway and Cable Management (BRCM). His work is helping to reshape how cable routing is planned and delivered, with the potential to bring significant improvements in efficiency, safety, and sustainability.
As part of a major infrastructure programme, Fergal identified the limitations of traditional cable design workflows, which are often time-consuming and prone to rework. In response, he has taken a leading role in introducing BRCM, a digital tool that combines schematic and 3D modelling to coordinate power, signalling, telecom, and SCADA cable routes. The application is designed to automate cable routing, detect clashes early, and streamline documentation processes.
Fergal is not only using the tool directly in a live project environment, but also actively liaising with Bentley’s technical team in Germany to resolve configuration and coding challenges. His input has been critical in adapting the software to meet UK rail standards and project-specific requirements, ensuring it can be effectively deployed across complex rail corridors.
To support this work, Fergal has completed 48 hours of structured Bentley training, covering fundamentals, deployment, configuration, and project coaching. This has equipped him with the expertise to use the tool effectively and to guide others in its application.
The tool is still in its early stages of deployment. However, early use has shown strong potential for efficiencies. BRCM is expected to reduce manual design effort, improve construction planning, and support more accurate asset data hand-back. It also enables pre-construction clash detection, which can help reduce material waste and improve onsite safety.
Fergal’s work supports a wide range of cable management requirements, including cable protection, disconnection points, diverse routing, and installation planning. By digitising these processes, he is helping to future-proof design delivery and reduce the risk of errors during construction.
Collaboration has been central to Fergal’s approach. He has worked closely with the South Rail Systems Alliance (AECOM, COLAS Rail, Network Rail), and Bentley to ensure the tool is integrated into wider project workflows. His efforts have laid the foundation for broader adoption and future enhancements, including potential integration with platforms like iTwin for digital interfacing and quantity take-offs.
Fergal Malone exemplifies the innovation, technical skill, and collaborative mindset that this award celebrates. His hands-on use of BRCM, combined with his technical leadership and engagement with software developers, is helping to drive meaningful change in how rail infrastructure is designed and delivered. As the application matures, the full impact of his work will become increasingly clear, setting a new benchmark for digital transformation in the rail industry.
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Network Rail
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Award Nomination Statement for Graeme Roberts
Graeme Roberts has demonstrated exceptional innovation, leadership, and impact through the development and deployment of a groundbreaking mobile meter reading application. This nomination statement outlines the compelling reasons why Graeme deserves recognition for his outstanding contribution to Network Rail and the broader utilities management landscape.
1. Addressing a Critical Industry Challenge
The utility sector has long grappled with the challenge of obtaining accurate, real-time meter readings from non-Automatic Meter Reading (non-AMR) devices. Traditional methods rely heavily on scheduled visits by external meter readers, which are often delayed, costly, and prone to inaccuracies. These delays frequently result in estimated billing, which can inflate costs by as much as 30% compared to actual usage. Graeme identified this systemic issue and took proactive steps to develop a solution that not only addresses the problem but transforms the way meter data is collected and utilized.
2. Innovative Technological Solution
Graeme's invention—a mobile application that captures meter readings via photographs—leverages the power of AI and the Microsoft Power Platform. The app uses Optical Character Recognition (OCR) to extract data from images taken by staff members. This data is then automatically uploaded to a SharePoint site, enabling real-time access to accurate meter readings. The app is designed to be intuitive and efficient, allowing users to complete the entire process in under 10 seconds. This innovation eliminates the need for external meter readers and empowers on-site staff to contribute to data collection seamlessly.
3. Real-Time Data and Strategic Decision-Making
By providing real-time access to accurate meter readings, the app enables Network Rail to make informed decisions regarding asset management and energy consumption. The availability of precise data supports strategic initiatives aimed at improving infrastructure, optimizing resource allocation, and enhancing operational efficiency. This level of insight was previously unattainable due to the lag in data collection and the reliance on estimated billing.
4. Cost Savings and Operational Efficiency
The financial implications of Graeme's app are substantial. By eliminating the reliance on estimated billing, Network Rail can avoid overcharges that often exceed 30% of actual usage. Additionally, the app reduces the need for external contractors, resulting in significant cost savings. With thousands of assets across the network, the cumulative impact of these savings is considerable. The app also streamlines workflows, reducing administrative overhead and freeing up resources for other critical tasks.
5. Scalability
One of the most impressive aspects of Graeme's solution is its scalability. The app is downloadable and can be used by any staff member with a mobile device. This democratization of data collection means that meter readings can be captured by personnel already present in the area, further reducing the need for dedicated meter reading visits. The app's user-friendly interface ensures that it can be adopted quickly and effectively across diverse teams and locations.
6. Recognition and Adoption
Graeme's work has not gone unnoticed. The app has been showcased at internal events such as the Power App Developers' Community Monthly Meeting and the Utilities App Demo/Handover. These presentations
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Transport for Wales
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Harrison joined Transport for Wales just over a year ago and has made an incredible difference in improving the positive perception of his department that is largely based in South Wales, by him being the sole representative in North Wales.
Particularly so at such a young age, his knowledge and professionalism are outstanding and his customer service skills surrounding his role are the difference that sets him apart and have such a positive effect on improving the experience of our colleagues in North Wales.
He’s hugely proactive, such as recently working incredibly hard to catch up workload that ensured my group of new entrants to TFW had all their tech kit available to them on the day that they started with us; this is something that hasn’t been able to happen before, but because he has built such a great working relationship with the local team, we are able to communicate with his department so much more positively and effectively and have come to be able to trust working within improved timeframes.
He's had a massive impact improving internal stakeholder perception of his department within TFW and considering he’s only 20; I think he’s having a phenomenal start to his career in which the sky is the limit for him. He’s hugely well respected by everyone who you mention his name to locally and has been the perfect appointment to that role that has introduced a visible and contactable presence around the offices in our area. This is absolutely down to his personality and ability to communicate so well with all the people that he works with.
It's great to have Harrison looking after our digital interests and will be a pleasure to see him continually develop and progress throughout his career, which I’ve absolutely no doubt that he will.
A real unsung hero in a railway job that most people don't see or interact with!
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Network Rail
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I am delighted to nominate John for the Innovation category at the RailStaff Awards, in recognition of his outstanding contribution to the successful mainline infrastructure trials for the ballast undercutter.
John has been the driving force behind supporting Railability with these pioneering trials. He meticulously planned and executed all site trials, taking full ownership of delivery on site and expertly coordinating a diverse group of stakeholders. John’s commitment ensured that the project ran to cost and budget, even as unexpected challenges arose.
His proactive approach, attention to detail, and ability to adapt under pressure have been instrumental in bringing this innovative product to fruition. The ballast undercutter, thanks to John’s leadership, is set to transform how we renew ballast under S&C, delivering safer, more efficient, and cost-effective renewals for the industry.
John’s continuous effort, resilience, and passion for innovation make him a truly deserving candidate for this award.
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Network Rail
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Lydia has provided the vision, the investment, the encouragement to think differently and to push for strategic solutions with a tangible, benefit to the business. Her driving force behind the whole of the WFP programme has established the conditions which have enabled the National Workforce Planning team, in collaboration with specialists at the Workforce Development Trust to develop a Signaller Vacancy Estimator Tool working closely with Southern Region Route Operating Manager Max Coventry, Systems Thinking, Western route and Southern Region. Following a Systems Thinking diagnostic in the Southern Region, Sussex Route was identified as a pilot area that would benefit from workforce planning enhancements such a tool to be developed over the course of several months – Utilising a significant amount of workforce supply data, we co-created a deterministic model, which is able to forecast when a vacancy is likely to arise. We mapped retirement profiles, transfer profiles, and flows in and out of the role over the course of the past five years. This gives the business confidence to project forward the anticipated needs. This will help with proactive recruitment, drive down overtime costs, and reduce the risks associated with unplanned emergencies or surge demand needs. Despite pressures to accelerate, we have stayed the course to ensure the output is fit for purpose. Lydia's innovative approach and leadership has led to successful collaboration and the development of a new tool
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Network Rail
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Network Rail’s Rail Investment Centre of Excellence (RICoE) is proud to nominate the Knowledge Management Team for the Innovation and Technology Team or Person award for the working on the Learning from Lessons Library AI project.
This project exemplifies how digital innovation can unlock the full value of organisational knowledge. By making lessons learned truly accessible and actionable, Network Rail is empowering its people, improving project delivery, and setting a new standard for learning in the rail industry. The project is not just a technological achievement—it’s a catalyst for positive change, efficiency, and professional excellence.
This project has transformed how lessons learned from rail investment projects are accessed and applied which has helped to drive efficiency, cost savings and a culture of sharing lessons and continually improving across Network Rail.
As the UK’s primary rail infrastructure operator, Network Rail manages a vast network of assets and delivers complex projects nationwid
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Amey
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Supporting Statement:
Nathan Sealy has demonstrated exceptional innovation and leadership in the development and implementation of the Smart Electrification solution on the Core Valley Lines in the Cardiff Area, which entered operational service this year. This pioneering approach addresses complex infrastructure challenges and sets a new benchmark for sustainable and cost-effective railway electrification.
What did they do?
Nathan led the team that designed and delivered a discontinuous electrification system using battery-powered rolling stock and strategically placed catenary-free sections (CFSs) and permanently earthed sections (PESs). The system includes an Automatic Power Change Over (APCO) functionality, enabled by beacon-based communication between the train and infrastructure. This innovation allows trains to seamlessly switch power modes, reducing the need for extensive overhead line equipment (OLE) in difficult terrain. With this solution, instead of adopting multimillion-pound major civils interventions, an electric train can travel the full 38 km from Treherbert to Cardiff Bay by automating 40 circuit breaker operations along the route setting a new standard for cost-effective railway electrification.
Why did they do it?
The traditional electrification approach posed significant civil engineering challenges and high costs in the Core Valley Lines area. Nathan’s vision was to create a smarter, more adaptable solution that would overcome these barriers while maintaining performance and safety. His approach reflects a deep understanding of the railway system as an integrated whole, rather than isolated components.
How did they do it?
Nathan applied a systems engineering mindset, combining infrastructure and rolling stock considerations. He and his team:
- Thought outside the box by repurposing existing beacon technology—originally used for door control—to also signal CFS and PES locations to the train, triggering APCO.
- Adopted emerging battery technologies, leveraging their rapid development to complement traditional electrification methods.
- Used theoretical modelling to align infrastructure concept design with the two train designs, ensuring seamless integration.
- Developed a digital twin to simulate system behaviour under various scenarios, enabling data-driven decision-making and risk mitigation.
What was the result?
The Smart Electrification system is now operational, delivering a cost-effective, sustainable, and scalable solution for railway electrification. It has improved infrastructure efficiency, reduced environmental impact, and demonstrated how innovation can transform legacy systems. Nathan’s work has not only solved a local challenge but also created a model that can be replicated across the rail industry.
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Greater Anglia
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Neil Yarwood is GA's Retail Systems Operations Manager and is passionate about improving customer experience and company performance. I have nominated him in recognition of his significant contribution towards improving customer experience through warning customers of platform gate closures and improving the efficiency of customer flow at our gatelines when gates are out of service through malfunction, vandalism or routine servicing.
During busy periods, customers are often preoccupied with onward travel concerns and prior to Neil’s groundbreaking innovation, customers were often oblivious to gates out-of-action, notified only when standing immediately in front of them by impromptu handwritten notes applied by gateline staff. Consequentially, this produced bottlenecks in which customers were unable to pass through the gates creating customer frustration and safety concerns where unsuspecting customers from behind continue to move towards the gate.
Neil’s simple solution (after many concepts) was to create covers that could be placed over the gate paddles, barcode reader, smartcard reader, and magstripe paper ticket slot. In black and yellow they provide a striking notification to customers of a gate closure at distance providing customers ample time to move towards an operating gate.
A key challenge faced by Neil was the necessity to produce a design with high visibility of gate closure without impeding the safety requirement that the gate could be opened automatically in an emergency. Several designs were explored and tested to ensure a suitable solution.
Neil sought inspiration from car seat covers, utilising a lightweight material with simple fixings ensuring quick application by gateline staff whilst allowing printed elements to communicate with customers. Recognising not all elements of a gate may be out of service, for instance, the gate may be operational to magstripe paper tickets but not smartcards, Neil created individual components that would allow some or all elements to be labelled out-of-use. This increased the versatility of this solution and has contributed to its demand from gateline staff.
Neil conceived, designed and tested this innovation, in addition to his busy daytime role, seeking feedback from gateline staff to make improvements. Neil’s efforts have helped notify customers in advance of a gate closure or inoperability of a gate’s function e.g. barcode reader, improving customer movement and safety through gatelines.
This is a ground-breaking innovation with Greater Anglia the first UK train operating company to implement this solution and there is now consideration from the Rail Delivery Group to roll this innovation out industry wide.
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Network Rai
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The Leadership & Personal Development team at Network Rail has reimagined the corporate induction experience with the launch of the Warm Welcome Induction, a pioneering programme that sets a new standard for onboarding in the rail industry.
Launched in September 2024, the programme is delivered across two regional venues and has already welcomed thousands of new starters. It replaces passive presentations with a dynamic, multi-room experience where each session is uniquely designed to engage, educate, and inspire.
Innovation Highlights
Augmented Reality Timeline
A visually rich, interactive timeline blends rail history with global events. Delegates use AR to explore key milestones—such as George Stephenson’s Rocket emerging from the timeline—creating a memorable and immersive learning experience.
Safety Simulation Game
Delivered via tablet, this game challenges delegates to identify unsafe scenarios and decide how to respond, reinforcing Network Rail’s safety-first culture through gamification.
Train Performance Planning Exercise
Delegates assume roles as Network Rail, freight, or train operating companies, collaborating to manage access to a 5-mile track section. This simulation teaches operational complexity, safety, and strategic planning.
Live Values Scenario with Actors
Professional actors perform real-world scenarios. Delegates act as directors, guiding behaviour in line with Network Rail’s values—an innovative way to embed culture and ethics.
Impact & Recognition
Net Promoter Score of +58 for confirming delegates’ decision to join Network Rail.
Net Promoter Score of +55 for recommending the induction to other new starters.
Nearly 1,000 responses affirm the programme’s success and impact.
Wider rail industry observers have praised the programme as industry-leading, with several organisations exploring adoption of its elements.
The Warm Welcome Induction is a bold demonstration of how technology and innovation can transform onboarding. It reflects Network Rail’s commitment to engaging experiences, cutting-edge delivery, and industry leadership.
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Rail Investment Centre of Excellence, Network Rail
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The PACE Project Framework Digital Tools and Resources Team, sitting within Network Rail’s Rail Investment Center of Excellence, has delivered a transformative suite of digital resources that are revolutionising how rail infrastructure projects are delivered across Network Rail. Led by Emma Smith, the team identified a critical need for consistent, accessible, and practical guidance to support project teams in delivering more efficiently and confidently.
At the heart of their innovations are the Project Manager Handbook and PACE Product Index—two comprehensive, user-friendly resources that guide project managers and their teams through every stage of the project lifecycle of rail infrastructure projects. The new handbook provides clarity on roles, responsibilities, and processes, and is aligned with the Comaea platform to support competency development while the product index provides projects with the knowledge, guidance and resources in a “one stop shop” format. The handbook also includes guidance on stakeholder engagement, legislative context, and wellbeing support, making it a holistic tool for project success.
The team’s approach was collaborative, inclusive and user focused. They engaged with subject matter experts, graduates, and delivery teams to ensure the resources were practical, intuitive and relevant.
Feedback and continuous improvement have been central to their success, ensuring the resources are not only technically sound but evolve with industry needs.
The impact has been significant:
• Improved consistency in project delivery.
• Enhanced stakeholder communication.
• Increased confidence among project managers.
• Integration into project management graduate development programmes.
Feedback shows a better understanding of applying project frameworks and deliverables in a more efficient way for specific project scenarios.
These tools are also accessible to Network Rail’s external project management suppliers and partners which ensures everyone responsible for delivering project management aspects of Capital, Investment and Delivery projects has access to the same information and resources.
These resources are now used across functions and regions, demonstrating their scalability and long-term value. The team’s work exemplifies innovation in action—bringing fresh thinking, practical solutions, and lasting benefits to the rail industry.
The teams innovation is not just about creating documents—it’s about changing the way projects are delivered. The digital resources are scalable, sustainable, and adaptable to future needs. They represent a shift towards smarter, more efficient project management in the rail industry.
Their contribution reflects the spirit of the Innovation & Technology Award, showcasing how digital transformation can empower teams, improve outcomes, and shape the future of rail delivery.
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C2C Rail
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Paul Meenan is a champion of applied innovation in station backbone systems, the electrical and safety infrastructures that underpin safe, efficient, and reliable operations. His career focus has been on embedding new technologies that deliver measurable safety, cost, and sustainability benefits, while teaching and inspiring others to adopt them.
Key Innovations:
• Envirograf Fire Tubes – Introduced as a passive fire safety measure within electrical systems, removing the need for intrusive and costly sprinkler systems (often £300k per site) while improving station fire resilience.
• Hot Connect Indicators (HCI) – Championing devices that visually highlight overheating connections, enabling staff to detect and act on risks before failure occurs, shifting maintenance from reactive to preventative.
• Schneider Acti9 Power Tag – Transforming electrical monitoring from passive to proactive. Stations can now monitor energy use, identify abnormal loads, and predict issues before they escalate, improving safety, efficiency, and supporting Net Zero.
• Stray Current Capture and Reuse (Concept Development) – Paul is leading thinking on how stray electrical currents from railway systems could be captured and reused where viable. This concept has the potential to reduce energy waste, improve safety, and contribute to sustainability goals.
Impact:
Through these initiatives, Paul has delivered:
• Reduced electrical fire risk and greater compliance resilience
• Significant cost avoidance through smarter, leaner safety solutions
• Proactive monitoring and fault detection, reducing downtime and unplanned failures
• New sustainability pathways through digital monitoring and emerging energy recovery ideas
Champion and Teacher:
Paul is not only an innovator but also a champion and educator. He actively shares his ideas and applied experience across c2c and the wider Network Rail teams, as well as through industry forums, mentoring programmes, and technical talks. His ability to communicate innovation in practical, accessible terms ensures these ideas become embedded into practice and culture, not just projects.
Why Paul?
Station systems are the hidden backbone of the railway. Without innovation here, progress on safety, efficiency, and sustainability stalls. Paul has consistently shown how applied, practical innovation in these systems can drive long-term safety, value, and industry wide improvement, making him a standout candidate for this award.
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Transport for Wales
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Paul Pritchard and the TfW Safety Training Team have introduced a groundbreaking technological advancement to TfW and the rail industry: an innovative VR training solution that addresses a critical safety gap. Their project combines a tablet-based VR simulation, a practical training site, and a regular refresher quiz to ensure ongoing competence for train managers. This initiative directly improves safety and operational performance by preventing serious incidents. It sets a new benchmark for technology-enhanced training in the rail industry and demonstrates remarkable creativity and impact.
A Groundbreaking Innovation for Safety
Before this initiative, training for train managers on critical safety tasks, like operating power-operated points, was minimal and outdated. This training gap was a key factor in a series of incidents, including a low-speed derailment. Recognising the urgency of the issue, the team devised and delivered a project to create a comprehensive, technology-driven solution.
The cornerstone of their innovation is a bespoke VR simulation. This interactive app allows train managers to practise operating points in a realistic, risk-free environment. Crucially, the simulation shows the visual consequences of incorrect operation, such as a train derailing. This transforms a passive learning experience into an active and highly effective one, ensuring vital knowledge is retained.
Demonstrating Creativity and Impact
The project’s creativity is shown in its holistic approach. It combines VR simulation with a hands-on training site and a six-monthly refresher quiz to ensure competence is maintained over time. This initiative has already delivered significant benefits, including improved colleague confidence, reduced operational risk, and a strengthened safety culture.
By preventing potential derailments and infrastructure damage, the project enhances overall operational resilience and service continuity. This groundbreaking approach has also garnered strong interest from other companies, which recognise its potential to be a model for the wider industry. This initiative is a clear example of how a thoughtful application of technology can solve a serious safety issue, protect infrastructure, and empower a workforce to be safer and more effective.
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Rail Delivery Group and Black Box
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The Nominated Team for the Innovation and Technology Award is: Project Pluto Programme Team
Pluto is a digital first Information Platform and Chatbot with the use of Artificial Intelligence (AI). Pluto helps rail frontline staff validate live service queries, using real-time verified information. Ultimately focusing on customer centric services. Pluto answers queries through innovation and technology.
Passenger Assist (PA) was the first service trialled, at Birmingham New Street. The number of customers requesting PA services is 2.7M (2024/2025 RDG data),100K PA requests being for Birmingham New Street
Welcome to Pluto! https://pluto.app.nationalrail.co.uk/
Challenge: In collaboration between RDG and Black Box, Pluto addresses, in one place:
• Static and fragmented information sources and rail data feeds
• Frontline staff accessing real-time answers, supported by a Chatbot
• Verified rail industry information
• Self-help, via mobile devices, tablet or desktop
• Consistent staff communication
• Staff engagement and interaction
Approach: The project alliance between service delivery and A&I teams, TOC staff, PA, technology / AI expertise and industry insights, has ensured the project team immerse themselves into rail requirements, data feeds and technology intervention. Resulting in designing a platform that provides a path to engage, learn and inform. Forming a cultural shift towards proactive data driven rail operations and enhanced performances.
Pluto can be accessed via Single Sign On (SSO) (or manually). SSO access is an innovation first with alignment across multiple TOCs, supported by their own security protocols and governance.
Solution: Pluto demonstrates innovation by offering valuable guidance in one place. Queries could include ‘why can’t I log into the PA app’ or ‘which platform does the 16.02pm depart from” etc. Pluto provides user guides which reduces 1st line service desk tickets.
Pluto encourages staff engagement by sharing their ideas, logging feedback, recording insights and prompts community interaction across all levels of service delivery. Pluto provides bite size training to educate with knowledge, accessing FAQs in summaries.
The project has been in constant consultation, to ensure relevancy and relatability. Through feedback, new features and new data sets have already been added.
Results:
First 24 hours of go live - 22% engagement from trialists for roadmap development (CX focus)
First week - 30% engagement rate of watching compliance videos
To date - 87% AI accuracy (above industry standard)
Over 4 days - 140+ knowledge enhanced with real time questions and validations provided
Delivered - 100% SSO access across all integrated TOCs
Delivered - Consolidated and augmented real time data feeds from SISJ and RDM
Pluto is agnostic and scalable, ready to be rolled out across the network, supporting all rail services and future rail industry design.
Outcomes: Pluto will create a benchmark for GB rail service operations, thanks to forward thinking innovation and technology. It will unquestionably deliver efficiencies and provide consistency of knowledge shared.
Customer service can determine modal shift to and from rail. Therefore, the results and success factors determined for Pluto, are derived by customers and staff being at the core.
Welcome to Pluto!
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Quattro Plant
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Quattro Plant redefines Innovation Through Upcycling and In-House Excellence
In rail, innovation is often equated with invention, the creation of something entirely new. Quattro Plant believes true innovation can also be found in transformation, taking what already exists and re-engineering it into something far more advanced, sustainable, and fit for the future.
With one of the UK’s largest fleets of Road Rail Vehicles (RRVs), Quattro faced the enormous industry challenge of ensuring reliability, safety, and efficiency while preparing for a more sustainable rail future. Quality control, cost efficiency, and environmental progress demanded a bold new approach.
To address this, over the last five years, Quattro has invested in four specialist engineering centres of excellence in Pontypool, Lichfield, Kent, and Glasgow. These centres deliver a pioneering in-house lifecycle programme where every RRV and attachment is systematically tracked, stripped, rebuilt, and reconditioned on a seven-year cycle.
This is innovation through upcycling. Engines, transmissions, hydraulics, electrics, and safety systems are all reimagined to today’s highest standards, creating machines that are effectively new again. The result is a gold-standard fleet, achieving Network Rail’s highest accolade, Gold Plant Performance, with over 99 percent reliability across 450 machines.
Meanwhile, in Liverton, Quattro's R&D 'greengineers' team transformed a diesel-powered MEWP into a fully electric unit, eliminating emissions, improving efficiency, and extending asset life.
This project set a new benchmark in sustainable engineering and won the 2025 Niche Vehicle Network’s Nick Carpenter Award for Innovation. It demonstrates that giving existing machines a second, cleaner life through the circular economy can be as disruptive as creating something entirely new, while dramatically reducing carbon impact. This development of the UK’s first fully electric (and award winning) Quattro Mobile Elevated Work Platform (MEWP) is a standout example of Quattro's commitment to innovation.
Impact and Benefits of our upgrade team & R&D alternative power unit:
Performance and Reliability: Gold Plant Performance ensures customers always have access to a dependable, high-quality fleet.
Safety: Every reconditioned machine undergoes rigorous testing, compliance checks, and approval, embedding safety at its core.
Efficiency: In-house upgrades reduce downtime, cut costs, and allow precise monitoring of fleet life cycles.
Sustainability: Upcycling avoids waste, reduces emissions, and pioneers electric alternatives, aligning rail with net-zero goals.
Quattro is redefining what innovation means in the rail industry. By transforming lifecycle management into a technology-driven, creative process, and showing that upcycling can rival or surpass invention, our teams are setting a new standard for performance, safety, efficiency, and sustainability. Our upgrade centres are innovation hubs where every machine is reimagined from the inside out. From gold-standard reliability to pioneering electric alternatives, the Quattro engineering team works tirelessly to prove that thinking differently, taking bold risks, and re-engineering what already exists can reshape the future of rail, which is proving to be an award-winning, ground breaking approach to innovation.
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ScotRail
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I am nominating the team behind the Satellite on Rail (Railsat) project for their exceptional work in delivering a groundbreaking solution under challenging circumstances. This multi-disciplinary team—comprising specialists from train fleet engineering and information technology—has collaborated seamlessly to deliver a world-first innovation that benefits both customers and colleagues.
Working closely with suppliers, the team successfully installed the world’s first fully rail-certified low-earth orbit (LEO) satellite antennas on our Class 158 trains. This has brought continuous, reliable digital connectivity to one of Scotland’s most rural and remote rail lines, where traditional mobile coverage was previously unreliable or non-existent.
At the outset of the project, ScotRail worked closely with and supported the supplier Clarus to understand the standards and help redesign the satellite antenna and guide it through the rail certification process. This early collaboration was critical to ensuring the technology could be safely and effectively deployed on our fleet.
The project aimed to tackle the long-standing issue of poor connectivity on rural rail routes by trialling high-speed LEO satellite broadband. The technology was tested in rugged terrain and harsh weather conditions to assess its potential to supplement or even replace existing 4G-based systems used for passenger Wi-Fi and operational communications.
ScotRail’s team took ownership of the management, technical design and approvals process, collaborating with suppliers of onboard systems such as CCTV and OTDR. They developed a new network architecture, selected and configured hardware including routers and switches, and determined optimal placement within the train units. This marked a significant milestone for ScotRail, as it was the first time our Networking and Engineering teams had led such a complex integration—bringing fresh perspectives and learning to both disciplines.
One of the key engineering challenges was adapting the flat satellite antenna to fit the curved roof of the Class 158 units. The team overcame this by designing and fabricating a custom sled, creating a stable base for the antenna and its protective shroud.
The first-in-class installation presented numerous technical hurdles, from space constraints to wiring complexities. Thanks to the team’s persistence and problem-solving, these issues were worked through and resolved, paving the way for smoother installations across the rest of the fleet.
The result is a transformative leap in onboard connectivity. Trains now maintain near-continuous communication in areas where 4G coverage was previously unavailable and 5G is unlikely to reach.
This has significantly improved the experience for passengers and enabled better operational communications for staff.
Passengers and staff now benefit from:
• Wi-Fi calling throughout their journey, even in remote areas.
• Faster and more reliable data connectivity, improving access to digital services.
• Onboard ticket retailing, enhancing convenience and operational efficiency.
This project and the team who have delivered it exemplifies innovation, resilience, and cross-functional collaboration—and sets a new benchmark for connectivity in rail transport.
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Network Rail
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Richard Denney, Principal Route Engineer (Geotechnics), has demonstrated exceptional innovation and leadership in developing and trialling groundbreaking technologies that directly address some of the railway’s most persistent challenges: drainage, flooding, and extreme weather resilience.
Richard has successfully proposed and sponsored two pioneering projects through the Industry Performance Innovation Fund (IPIF), each tackling different aspects of infrastructure risk with creative, sustainable solutions:
Soil Aeration for Improved Drainage and Performance Reliability
Traditional drainage solutions, such as deep drains, are expensive, disruptive, and time-consuming. Richard championed the trial of soil aeration technology, a non-invasive and cost-effective method that injects compressed air and biochar up to 2m deep to fracture compacted soils, improve permeability, and enhance embankment stability. This approach promises to reduce waterlogging, cut maintenance interventions, and deliver scalable, sustainable drainage improvements across the network.
Flood Attenuation Bladders (FABs)
Recognising the rising frequency of extreme rainfall and flooding incidents, Richard sponsored the development of a rapid-response solution using reusable polyurethane bladders capable of containing 8,000 litres each. Deployed by Delivery Units during flood events, the FABs safely capture and store floodwater (including oils and hydrocarbons) until it can be discharged back into the drainage system. This innovative solution provides a safer, faster, and more cost-effective alternative to tankers, reducing disruption, improving performance, and mitigating climate-related risks.
Together, these projects highlight Richard’s ability to think differently about long-standing problems, apply technology from other industries, and translate them into practical railway solutions. Both schemes align with Network Rail’s sustainability and performance objectives, offering measurable benefits such as reduced delay minutes, improved asset reliability, lower whole-life costs, and reduced environmental impact.
In summary, Richard Denney has exemplified innovation in the railway by championing novel technologies that enhance resilience, safety, and efficiency. His vision and leadership make him a worthy candidate for the Innovation & Technology Award.
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Network Rail
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This project team has worked tirelessly to delver the biggest change in safety reporting for over two decades. Working with Microsoft and KPMG, the team has build a new safety reporting system in the Microsoft Power Platform, for the first time bringing together close calls, accidents, incidents, investigations, and actions. The system will bring about game changing insights in making safer decisions for the industry. The project was delivered in an agile manner, ensuring the rapid first time delivery and also major efficiencies compared to normal IT projects.
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Network Rail
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Under the visionary leadership of Sean Oreilly (Finance), the rail industry has witnessed a series of groundbreaking innovations that have reshaped financial strategy, transparency, and collaboration across the sector. As Finance Director at both GBRTT and Network Rail, Sean has consistently driven forward initiatives that not only modernise financial reporting but also unify disparate systems into a coherent, industry-wide framework.
One of Sean’s most notable achievements is the creation and implementation of the GBRTT Industry Finance Model (IFM)—a first-of-its-kind decision support tool that provides rail leaders with a comprehensive, granular view of costs and revenues across over 2,000 route sections. For the first time, the industry can assess financial performance geographically, integrating Network Rail infrastructure costs with Train Operating Company farebox revenues. The model also incorporates non-financial KPIs such as train punctuality, asset life, and passenger journeys, enabling strategic decisions that balance financial sustainability with service quality.
Complementing this, Sean spearheaded the development of Industry Management Accounts (IMA), which offer unified views of costs, revenues, and outputs across operators and Network Rail. These tools have laid the foundation for whole-system financial planning, allowing for more joined-up decisions and better alignment of objectives across the rail ecosystem.
Sean also led the Financial Reporting Improvement Programme (FRIP), a cross-industry initiative aimed at simplifying and standardising financial reporting. This programme has introduced new consolidation tools and periodic reporting packs, improving the quality and consistency of management information across the sector. It has empowered finance and commercial leaders to make better decisions across organisational boundaries, with measurable milestones and strong engagement from industry partners.
In parallel, Sean has been instrumental in advancing the Industry Efficiency Programme, which promotes best practice and identifies opportunities for cost savings across Network Rail and train operators. His leadership has enabled the creation of a virtual efficiencies control room, fostering collaboration and transparency in efficiency planning and execution.
But Sean’s impact goes far beyond systems and processes. He has fundamentally changed the culture of the teams he leads. Sean encourages his colleagues to challenge the norm and think outside the box—creating an environment where innovation is not only welcomed but expected. Under his leadership, the finance team has become one of the most respected and collaborative groups in the industry. Team members feel valued for their experience, celebrate each other’s successes, and work with mutual respect and trust. This cultural shift stands in stark contrast to traditional models and has been a key factor in the success of his programmes.
What sets Sean apart is not just the scale of his achievements, but his consistency and resilience. Amidst significant senior leadership changes, Sean has remained a steadfast force, ensuring continuity and momentum in delivering these transformative programmes. His ability to unite stakeholders, simplify complexity, and deliver tangible value makes him a true innovator and a deserving recipient of this award.
Sean is the future leader I aspire to be one day.
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Sicut Enterprises Ltd.
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Sicut Enterprises proudly nominates its entire team for the Innovation & Technology Award, recognising their leadership in delivering one of the rail industry’s most impactful infrastructure innovations: Sicut Recycled Plastic Composite Sleepers and Bearers.
This is not a future promise—Sicut’s sleepers are fully approved, field-proven, and in active service across over 25 countries. In the UK alone, more than 80,000 sleepers and bearers have been installed for Network Rail, with measurable results across performance, sustainability, cost, and safety.
The Innovation
Sicut’s sleepers and bearers are made from 100% recycled plastic, reinforced with glass fibre. Designed to replace timber and concrete in a wide range of applications—from plain line to S\&C, bridges to tunnels—they offer exceptional durability and environmental performance.
Key innovation benefits:
* Fully circular: made from waste, lasts for decades, and is fully recyclable
* High performance: resistant to rot, moisture, UV, and infestation
* Safe and easy to install: compatible with standard rail equipment
* Zero toxic treatment: no creosote or harmful chemicals
* Approved and in-use: Network Rail, TfL, Deutsche Bahn, and others
This is innovation that asks no compromises—delivering more, with less environmental impact.
Measurable Impact
Environmental performance:
* Over 13.7 million kg CO₂e saved immediately, with over 41.5 million kg CO₂e saved over the sleepers' full lifespan
* Equivalent to 1.1 billion passenger kilometres or 691 million km of fleet vehicle energy
* 415+ million plastic bottles** diverted from landfill or incineration
* 800 tennis courts worth of rainforest preserved
* Trees spared produce oxygen for over 11,000 people per year
Economic & operational benefits:
* Whole-life savings of up to £6.7 million per km of track
* Reduced maintenance and rot-related failures
* Supports Network Rail’s net zero strategy and ESG reporting
* Eliminates the risks and costs of using creosote-treated timber
Team Collaboration & Execution
Sicut’s success is rooted in a high-performing, cross-functional team that blends materials science, engineering, and sustainability. They worked closely with:
* Network Rail – through approval processes, tunnel trials, and site testing
* Deutsche Bahn and TfL – to ensure seamless network integration
* Supply chain partners like Pandrol – for full fastening compatibility
* Contractors and clients – to provide digital carbon reporting and on-site support
The team also developed SicutVision©, a proprietary QA platform that tracks performance, quality, and compliance.
Conclusion
The Sicut Team is not only delivering a better sleeper—they’re enabling a global shift in how infrastructure is specified, procured, and built. With composite sleepers now approved across major networks and in daily use around the world, Sicut has set a new benchmark for circular, low-carbon rail innovation.
For their vision, technical leadership, and real-world impact, the Sicut Team is a standout candidate for the Innovation & Technology Award.
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Amey Rail
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Simon Watts works for Amey Rail as a Project Manager.
Simon led the transition of Amey’s ALARM (Asset Logistics And Report Management) system into the latest generation, digital cloud-based solution (ALARM2) which is used extensively in the industry to report on the integrity of railway structures and provide asset compliance reports. This being a very high-profile subject in the industry, given the importance of the civils examination process to Network Rail, as monitored by the ORR.
Simon’s knowledge and expertise of software for civils asset integrity in Amey is second to none. He is the key link between Amey’s software developers and the end users who work for Amey and Network Rail, examining and reviewing the many thousands of safety critical reports that enable Network Rail to maintain their civils infrastructure.
Simon has worked in the rail industry for over 15 years and his dedication to the delivery of these essential services has been exemplary throughout this time. He is highly respected by Bridge Examiners, Engineers and support teams in Amey. His ability to translate users’ needs into software solutions that work on the ground, has resulted in a transformation in the business, in the way in which examinations are processed. Due to the processing power of ALARM2 the system can handle ultra-high-definition images that take the examination process to the next level.
Working in collaboration with his colleagues, Simon has also pioneered the use of the new ALARM2 software with the latest generation of the mobile devices; providing the foundations to monitor defects over time using the latest technology. He also made Amey’s extensive history of defects and photographs available to Network Rail by writing special scripts to interrogate the extensive asset data set. This has enabled research into asset failure modes and timelines.
To take things even further, Simon worked very closely with Network Rail on the interface between ALARM2 and NEST (Network Enterprise Structures & Tunnels System) as part of the Intelligent Infrastructure (II) Programme. NEST centralises asset data, maintenance planning, and lifecycle management, ensuring the safety and reliability over 76,000 structures and tunnels across the network.
In Simon’s own words……
"My goal has always been to streamline data capture, ensuring it's efficient and accurate, while transforming that data into meaningful insights our clients can use to make safer and smarter decisions across the network. ALARM2 has been a truly collaborative effort, reflecting the shared commitment to innovation and safety."
According to Kevin Shelton, Amey Account Director for the Civils Examinations and Assessments Framework:
“Simon has made a significant contribution to Amey and the wider industry, through his dedication to ensuring that asset management software solutions reflect the latest developments and work on the ground for users in a way that users welcome and value. As with change in infrastructure programmes, introducing upgrades to essential software systems is challenging, and Simon has worked throughout to ensure the success of ALARM2 and the NEST interface.”
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Network Rail
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Team Nomination - Southern Safer Isolations:
The United Kingdom has the largest third rail network in the world and is mostly found within Network Rail’s Southern region, with 84% of all lines across the region being electrified with third rail.
Third rail is an exposed conductor, powered at 750V DC, and is always live, unless isolated for engineering works or an emergency. During engineering works, we isolate the conductor rail, and to prevent inadvertent re-energisation, we apply short circuit straps between the running rails, and the conductor rail at specified locations.
This process commonly requires a minimum of two trained and competent people to access the track, when requested by an authorised person, to test the conductor rail with manual live line testers to ensure the conductor rail is isolated and then follow a process of installing a short circuit bar and applying short circuit straps. This process is normally repeated several times by each team, depending on the number of railway lines, and proximity to substations, TP Huts and adjoining electrical sections.
There have however, been a number of strapping incidents, with over 40 reported since 2019, including eight where staff placed, or attempted to place a strap or short circuit bar on a live conductor rail causing an electrical trip, which had potential to cause significant harm to strapping staff, such as what occurred on 12 June 2020, where one of our colleagues suffered life changing injuries whilst undertaking normal strapping duties at our Ditcham Substation in Wessex.
To help prevent incidents such as this from happening in future and to ensure our colleagues are safer when carrying out track work, we have commenced a programme of work centred around the installation of Negative Short Circuit Devices.
NSCDs are a safer, less complex and time intensive method of securing isolations for track maintenance. The most notable change being that our track workers no longer need to physically access the railway. NSCDs can be operated from a local control panel in a position of safety negating the need for staff to go on site and apply short-circuiting straps to the conductor rail.
So far, 59% of the 477 identified NSCD sites are commissioned for use, and a full programme to deliver NSCD to at least 80% of the Southern regions’ third rail lines by the end of Control Period 7 (CP7) in 2029.
The control panels for the NSCD equipment are installed in a position of safety away from the track, negating the requirement for line blockages or for colleagues to access the track, and will be a tangible safety improvement for years to come.
The ongoing operation of NSCD has removed the requirement to apply 56,280 short circuit straps over the last 3 years, which in turn, has removed thousands of staff from the trackside, and near potentially live conductor rail hazards and will eventually remove the requirement to install short circuit straps at all in many locations.
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Transport for Wales
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TfW's Operational Training Team has introduced a groundbreaking training programme which uses Virtual Reality, a first of its kind for Train Managers in the rail industry. This pioneering innovation directly addresses the challenge of training for infrequent, high-risk scenarios. By using cutting-edge technology, the team has enhanced safety and performance, transforming the way the workforce is developed.
A Groundbreaking Innovation
Prior to this initiative, preparing Train Managers for infrequent yet high-risk situations, such as degraded working conditions or emergencies, was a significant challenge. These scenarios are exceptionally difficult to replicate on a live network, leading to a gap between theoretical knowledge and practical competence.
The Operational Training Team's solution was to use Virtual Reality. They worked with a specialised partner to develop immersive simulations that allow Train Managers to practice critical tasks in a safe, controlled, and repeatable environment. This VR programme fundamentally changes training from a static, classroom-based exercise to a dynamic, interactive experience.
Improving Performance, Safety, and Efficiency
This innovative VR training has delivered clear benefits, demonstrating its impact and creativity.
The programme directly improves safety by giving Train Managers hands-on experience with high-risk scenarios they might not otherwise encounter until a real-world incident. This ensures they are better prepared to respond confidently and correctly, a critical factor for protecting colleagues, passengers, and the public. It also enhances performance, as the initiative improves knowledge retention by up to 90% for practical application, far exceeding traditional classroom methods and leading to a more skilled and highly competent workforce.
The training further enhances efficiency by enabling trainees to repeatedly practice challenging tasks in a virtual environment, thereby reducing the time and resources required for traditional training.
The team's creativity extends beyond TfW, as they are actively exploring collaborations to share this technology with other rail operators and even to develop new scenarios to increase public safety awareness.
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Transport for Wales
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TfW's PAYG team has introduced a groundbreaking technological advancement to the rail industry: the first heavy rail contactless ticketing system outside London. This innovative project has revolutionised the passenger experience by eliminating outdated paper tickets and introducing a seamless tap-and-go solution. By directly improving customer experience, efficiency, and sustainability, the PAYG system is not just a new way to pay; it's a pioneering model that demonstrates creativity and innovation.
A Groundbreaking Innovation
Before this initiative, passengers in South Wales faced a ticketing system that was slow, inconvenient, and out of step with modern expectations. Travellers often endured long queues and the confusion of paper tickets. The TfW PAYG team addressed these issues by implementing a simple, digital-first solution that allows passengers to use their contactless cards or mobile devices to tap in and out at stations.
This system is a technological first for heavy rail outside of London. The project involved the installation of 92 contactless totems, integration with existing gate lines, and the development of a user-friendly app. The team’s innovative approach ensures passengers are automatically charged the lowest possible fare and can even retrospectively tap out, making it fair and flexible for all.
Improving Performance and Customer Experience
The impact of this innovation is already clear, directly benefiting both passengers and TfW.
For customers, the system provides unprecedented convenience, eliminating ticket queues and making rail travel as easy as using the bus or the London Underground. This simplicity improves accessibility and encourages more people to choose public transport. Early feedback from passengers has been overwhelmingly positive, with praise for the system’s ease of use and fair pricing.
For the rail network, PAYG enhances operational efficiency by streamlining boarding and reducing the burden on station staff. It also provides valuable data on travel patterns, which helps TfW plan better services for the future. By removing paper tickets, the initiative also makes a significant contribution to sustainability. This bold, forward-thinking project is a testament to the team's creativity and tenacity.
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Carlisle Support Services
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I am delighted to nominate Tim for recognition due to his outstanding support of our Contract with ARL (Arriva Rail London). Tim has demonstrated exceptional initiative and innovation by designing and implementing bespoke data collection tailored to our client’s needs.
These Data capture forms have significantly streamlined our operational processes, saving valuable time not only for Managers but also for Supervisors. This efficiency gain has enabled our teams to focus more effectively on delivering and maintaining the quality of the Contract.
Tim’s solution captures comprehensive staff data, enabling us to identify individuals who require additional support. This proactive approach has enhanced our ability to monitor progress and ensure that all staff receive the appropriate guidance and development opportunities. As a result, we’ve seen a measurable reduction in KPI-related issues and a marked improvement in SIS (Staff Information Surveys) knowledge across the board.
Tim’s contribution has not only improved internal workflows but has also strengthened our client relationship by demonstrating our commitment to continuous improvement and responsiveness.
His work exemplifies the values of innovation, collaboration, and excellence, and I wholeheartedly recommend him for this award.
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Network Rail
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During the calendar year 2020, there were 1600 standard jobs raised across the country for a watchperson to complete hot weather inspections. With the introduction of monitoring technology, more critical rail temperature sites can be managed due to utilising remote condition monitoring as part of these track mitigations in the hot weather.
This project team trialled six suppliers’ equipment and demonstrated their technological capabilities to meet requirements set by Network Rail Technical Authority Track Engineering Team. Due to this work, the railway will now have the opportunity to have more consistent monitoring of it's critical rail temperature sites that are at risk of rail buckling.
The project team introducing these technologies to the railway will remove the subjectivity and ambiguity created by the current human watchperson inspection and instead there will be consistent buckle detection on critical rail temperature sites. Additionally, delay minutes due speed restrictions on critical rail temperature sites not having a watchperson available will be reduced using this technology, improving network performance and reducing cost.
The technologies use will also mean that watchpersons will no longer have to be called out at short notice and the risk of other maintenance works being cancelled because of staff shortages will reduce. Resource will be saved by using these remote condition monitoring technologies as it enables one watchperson to oversee multiple sites. Less track possessions for critical rail temperature site monitoring will also translate into a smaller workload for signallers.
Overall, the introduction of this technology by the research and development project team will improve safety and performance across the network.
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Hitachi Rail
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Hitachi Rail’s Intercity Battery Train Trial: A Transformative Leap in Sustainable Rail Technology
Radical Innovation: A Like-for-Like Battery Replacement for Diesel: In 2024, Hitachi Rail became the first company globally to replace a diesel engine with a battery in an intercity train, achieving a like-for-like match in weight (6 tonnes), size, and power output (700kW). The trial, in the North of England on a Class 802 bi-mode train, demonstrates that a battery-powered train can operate in normal service without disruption to schedules or the wider network. This innovation addresses a fundamental challenge: how to reduce emissions on non-electrified routes without waiting decades for full infrastructure upgrades. With only 37% of the UK network currently electrified, battery trains offer a scalable bridge to a net-zero railway, which is of course, a key aim for the country.
Performance, Efficiency, and Environmental Impact: The trial represents a significant advancement in train propulsion. The train operates successfully in mixed-mode power (battery and diesel) without disrupting surrounding services. Key benefits include zero emissions at stations, improved air quality, reduced noise, and a battery-only range of over 70km. Intelligent energy management capabilities, including adaptive driving strategies and eco-mode, result in fuel savings of 35%-50% and enhanced energy recovery through regenerative braking.
Real-World Results: For Passengers, Operators, and the Industry: Passenger benefits include zero-emission arrivals and departures, improved air quality, and reduced noise. Operational performance sees up to 50% reduction in fuel use. The trial supports cost-effective decarbonisation on routes unlikely to be electrified, backed by over £17 million in UK battery investment.
Safety, Reliability, and Long-Term Value: Safety is central to the battery system's development. The system is operator-friendly and supports smart charging and regenerative braking for energy optimisation.
Global Impact and Future Adoption: The innovation is influencing rail technology globally. The UK trial's success has led to discussions for expanded deployment. Hitachi Rail secured a £300 million contract for 45 battery train cars for Arriva Group.
Quantifiable Benefits:
Fuel Savings: Up to 50% reduction in diesel use
Emissions: Zero emissions in station environments; up to 50% CO₂ reduction overall
Passenger Comfort: Lower noise, improved air quality
Operational Continuity: No infrastructure changes or timetable disruption
Battery Range: Achieves 70+ km in battery-only mode
Why Battery Trains Matter: Battery technology allows faster decarbonisation of rail compared to other solutions. It supports smart grid energy strategies and avoids the high cost of full electrification.
Project Team and Collaboration: Led by Christopher Dautel, Rich Smith, Luke Smith.
Future Directions: Continued trials and expanded battery deployment. Hitachi Rail secured a £300 million contract for Grand Central and Arriva Group to deliver cheaper, greener, and more reliable journeys with this pioneering battery technology. This contract win will increase seats by 20%, improving capacity and connectivity. The increase in seat numbers means that 400,000 additional seats per year will be available to passengers traveling between the North East, Yorkshire, and London.
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Network Rail
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Network Rail faced a critical challenge in detecting fatigue cracks in contact wires, a key component of overhead line equipment (OLE) that powers trains. These cracks are the leading cause of dewirement and contribute to over 40% of disruptions in OLE neutral sections. Traditional visual inspections, such as boroscope checks, are resource-intensive, subjective, and often fail to detect subsurface defects. This has led to costly failures, including major incidents at Wembley (2011) and Murthat (2022), resulting in significant delays and financial losses.
To address this, Network Rail partnered with Traxion NDT to develop and commercialise an ultrasonic inspection device over an 18-month programme. The device uses low-frequency ultrasonic waves that travel along the contact wire and reflect back from internal defects, allowing for early and accurate detection of fatigue cracks. This predictive capability enables targeted maintenance and reduces unnecessary wire renewals.
Unlike the current method requiring on-track plant and multiple personnel, the ultrasonic device can be operated from ground level using an insulated pole, requiring only two technicians. This significantly reduces operational complexity, cost, and safety risks.
The impact of this innovation is substantial and summed up in the below points:
Safety: Early crack detection prevents wire failures and enhances safety for both workers and passengers.
Cost Efficiency: Predictive maintenance reduces emergency repairs, service disruptions, and extends asset life—potentially lengthening the renewal cycle for neutral sections beyond the current two-year standard.
Environmental Benefits: Fewer emergency interventions and optimized maintenance schedules reduce fuel use, emissions, and track possessions, supporting decarbonization goals.
Quality Improvement: High-precision inspections improve infrastructure reliability and passenger experience by minimizing delays.
Behavioural Change: The success of deployment of these devices at Crewe, Manchester and Euston Delivery Units has driven a shift toward data-driven, condition-based maintenance, fostering innovation and efficiency with future plans to extend out required renewals to these assets.
This project represents a transformative step in railway maintenance, combining advanced technology with practical implementation to deliver safer, more reliable, and cost-effective rail operations.
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Network Rail
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The Optimal Adoption Areas (OAA) Team is transforming how maintenance colleagues work by bringing innovation to the front line and embedding technology that directly improves performance, safety, and efficiency.
Small team, real impact
The team is made-up of five people, but its impact is far reaching. They’ve been brought together by their determination to unlock the intelligence behind the wealth of data already collected on the railway. Together they’re rolling out a predictive maintenance tool nationally to over 170 track sections, traveling across the network from Plymouth to Perth, and everywhere in-between to support teams, capture feedback and embed insight into their daily processes.
Lasting change
The team started their change journey with 10 track sections during summer 2024. They took time to understand the level of support needed to integrate this new and complex technology, understanding that a one size fits all approach wouldn’t work nationally. The proceeding rollout approach and technical updates have been driven by front line feedback.
Through collaborative working the team have successfully established:
• Leadership support
• Drumbeat communications to keep the tool front of mind and colleague centric case studies promote peer-to-peer advocacy
• A continuous feedback loop powered by front line feedback for future releases.
Through face-to-face upskilling sessions, tailored demos, and a dedicated three month period of support, they’ve helped sections integrate insight into their daily workflows—making it a natural part of how teams plan, prioritise, and respond to track failures. Their committed and granular approach has worked.
By the end of 2025 the team will have provided dedicated support to over 120 sections. Usage data reflects the lasting impact of their approach; the number of meaningful interactions (defect updates and work order creation) steadily increases and is sustained period on period after being supported by the OAA team.
Why their work matters - improved performance
insight uses AI to predict failures up to a year in advance giving teams the ability to spot issues before they cause delays.
"We're using insight to proactively manage the highest risk pre-alerts for cyclic top and haven't had any ESRs across the Cardiff TME section for the past year." Chris Charles, Track Maintenance Engineer
Improved safety and compliance
By improving visibility of asset condition and risk, insight supports safer decision-making. Maintenance teams now have the data they need to act early, reducing the likelihood of incidents and improving compliance with standards.
“insight gives me a full understanding of what’s happening on site, it’s helping me to reduce the need to send teams to site for needless visual inspections.” Walid Choucair, Section Manager
In the past maintenance colleagues have felt ‘done to’. They have felt excluded from the development process and consequently the tools haven’t met their needs. The OAA team are determined for this not to happen again, they’re putting people at the centre of all that they do, taking them on the development journey. In turn users feel empowered, and the technology isn’t just improving how they work—it’s improving the railway for all.
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LEARNING, DEVELOPMENT & INVESTING IN PEOPLE AWARD
This award celebrates individuals or teams that have demonstrated an outstanding commitment to developing talent within the rail industry. Recognising initiatives that enhance skills, knowledge, and career progression, it honours those who invest in training, mentoring, apprenticeships, and professional growth. Judges will be looking for innovative programs that empower employees and contribute to a highly skilled workforce.
Company Name
ASAVRAIL
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Abdul has demonstrated an unwavering commitment to putting the workforce first through his leadership and dedication to learning and development in the rail industry. As the driving force behind the Rail Technical Conference, he has created a powerful platform focused on the challenges and opportunities within rail workforce development, compliance, and competency — consistently bringing key issues to the forefront of industry dialogue.
Abdul’s impact goes far beyond organising events. Through his pioneering iTD (Intensive Technical Development) initiative, he has offered structured pathways for technical upskilling, mentorship, and professional qualification support. Whether helping individuals navigate the IRSE licensing framework or guiding them toward chartered status, Abdul’s efforts are hands-on, forward-thinking, and inclusive.
He has created real opportunities for early-career and experienced professionals alike, offering access to training that is tailored, relevant, and aligned with industry standards. His approach is not only about imparting knowledge but fostering long-term growth, confidence, and career progression.
Abdul is a true champion of investing in people. His work exemplifies what this award stands for — building a skilled, confident, and future-ready rail workforce.
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Company Name
South Western Railway
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I am delighted to nominate the South Western Railway Apprenticeship Team for the Learning & Development Award. As their manager, I see the passion, care, and dedication they bring to nurturing the next generation of railway professionals. This small but mighty team have transformed how apprenticeships are delivered at SWR, making them not only a route into the industry but also a platform for long-term careers.
The Apprenticeship Team work tirelessly to create opportunities across a wide range of roles, from young talent apprentices just starting their careers, to leadership and degree apprentices building skills for the future. They ensure every apprentice receives the right blend of technical knowledge, professional development, and support to thrive in both their role and the wider railway family.
What makes this team exceptional is their personal touch. Apprentices aren’t treated as just learners; they are valued colleagues whose voices are heard and whose growth is championed. The team guide them through every step of the journey: from recruitment and induction, through structured learning, teams days and workplace mentoring, right up to their End Point Assessments and progression into permanent roles. Their support extends beyond qualifications – it’s about building confidence, resilience, and pride in working on the railway.
The team’s commitment is also evident in the outcomes; apprentices regularly achieve high completion rates and move into permanent roles within SWR. Their efforts are helping us to build a diverse pipeline of skilled, motivated, and ambitious colleagues who will carry the railway forward.
What I admire most about this team is how they balance professionalism with genuine care. They understand that for many apprentices this is their first step into the world of work, and they go above and beyond to make it a positive, empowering experience. They don’t just run a programme; they change lives.
The SWR Apprenticeship Team are true champions of talent development. Their work is shaping the future of our workforce and leaving a lasting legacy for the railway. I am immensely proud of what they achieve and believe they are thoroughly deserving of recognition in the Learning & Development category.
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Company Name
Network Rail
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I would like to nominate Ben for recognition due to the vital role he played in my development throughout my apprenticeship. From the very beginning, Ben went above and beyond his role to support me, not only in my day-to-day responsibilities but in my academic journey as well.
Ben consistently took time out of his busy schedule to help me with my university work. He reviewed assignments with me, helped break down complex topics, and always made himself available when I needed guidance.
More than that, Ben made my workplace experience something I looked forward to. His approach to mentoring was patient, encouraging, and full of energy. He never made me feel like a burden, even when I had lots of questions. He created an environment where I felt comfortable asking for help, and where learning from mistakes was encouraged - not criticised.
Ben’s impact on my apprenticeship has been transformational. He’s not only helped me achieve key milestones in my learning such as a PMQ qualification, but also in my enjoyment of work. Prior to this team I felt like I had no real contribution to my programme which impacted my confidence.
For all of these reasons, I believe Ben is highly deserving of recognition for the role he has played in my apprenticeship journey.
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Company Name
Avanti West Coast
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Having recently taken a complete career change the nerves prior to starting orientation at AWC had led to me feeling physically sick with worry. From my first contact with Mike and the team I couldn't believe the care the team took with us all. At a time when they had multiple orientations running and that didn't stop us each feeling that we individually where the priority to the team.
Day one we met Holly and Andrew. The comradely and professional approach was instantly seen. Over the 2 weeks we had training far superior to some of the biggest company's in the world that I have worked for. Mike as the manager was available to us all at all times and had recently ran a half marathon for charity that we found displayed in the charity wall. He spoke honestly and from the heart as a true leader. Holly had a unique way of making everything we did feel impactful, she is inspiring, we could be hero's safeguarding passenger's, we are core to the future of equality and equity and I for the first time understand this and her passion for accessibility with Ricky and Summer the Guide dog has truly changed everything. We cause disability from the world we create for people! Andrew taught us the complex safety world of our new jobs, we even evacuated out of a train and put out fires. Andrews training for tickets was so informative. This company prepares you for everything that matters. Ram's passion for uniform standards and company values was something I have never seen in any other company. Both Holly and Andrews support to complete assessments and make adjustments to fit everyone was such avocation for all to join the railway. Mike has one hell of a team.
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Company Name
LNER
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I would like nominate the exceptional work done by Cath Rushby on the valued behaviours design project, which has been instrumental in fostering a positive employee culture at LNER.
Cath leveraged their extensive experience in organisational development to collaborate with various roles across the business, ensuring that we truly understand what matters most to our people. This collaborative effort aimed to create a workplace culture where everyone feels accountable and engaged. The project, which spanned 12 months, involved a thorough internal development process to identify and nurture the behaviours that significantly impact both our colleagues and customers.
As a result of Cath's dedication and hard work, we now have a clear and straightforward behavioural framework that enhances individual and collective accountability within the organisation. This was delivered in addition to Cath’s work of leading an L&D team and delivering the day to day activities of continuing to grow LNERs people. The rollout of
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Company Name
Transport for Wales
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Introduction
Chris Davey has demonstrated exceptional leadership and innovation in learning and development by creating a cross-industry programme that brought together colleagues from Transport for Wales, Network Rail, and Amey Infrastructure Wales. His work has significantly enhanced the understanding and implementation of the Rail Delivery Group’s GN049 guidance document, which redefines how the industry responds to incidents involving stranded trains and passengers
Chris developed and delivered a series of fifteen workshops aimed at educating hundreds of colleagues across various roles including controllers, driver managers, conductor managers, and resource managers. These sessions focused on the revised GN049 guidance, which shifts the industry’s approach from managing 'stranded trains' to prioritising 'stranded customers'.
The workshops included real-life incident examples and simulated scenarios to build situational awareness and practical skills. Chris ensured broad attendance by scheduling multiple sessions and incorporating interactive exercises that allowed participants to apply the guidance in realistic settings.
The programme led to a significant cultural shift within the organisation, fostering a more customer-focused mindset. Since the workshops, teams have successfully applied the new skills during actual incidents, improving response times and customer care. The initiative enabled Transport for Wales and Network Rail Wales to implement the GN049 guidance ahead of schedule.
The Office of Rail and Road (ORR) attended one of the workshops and praised the programme, recommending it as a model for other Train Operating Companies. This recognition underscores the programme’s effectiveness and Chris’s contribution to industry-wide learning and development. The work done deomnstrated
Feedback
Colleagues provided overwhelmingly positive feedback, noting a clearer understanding of industry expectations and improved confidence in handling customer-focused incidents. The workshops were described as engaging, informative, and transformative.
Conclusion
Chris Davey’s dedication to learning and development has had a lasting impact on the industry. His innovative approach, commitment to collaboration, and focus on customer outcomes make him a deserving nominee for the Learning, Development & Investing in People Award.
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Company Name
AECOM
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Christopher Duke is a passionate advocate for developing talent in the rail industry. As a CAD/BIM Manager at AECOM, he has consistently demonstrated innovation, mentorship, and leadership in supporting apprentices, trainees, and early career professionals.
Christopher has played a key role in facilitating apprentice discipline rotations, ensuring individuals gain broad exposure across engineering functions. His mentorship has directly contributed to the success of apprentices such as Ryan Thomas, who was named Civil Engineering Apprentice of the Year by New College Swindon. Christopher’s proactive recognition of this achievement and his efforts to celebrate it internally reflect his dedication to nurturing talent.
Under his guidance, apprentices have received Silver Quality Stars for exceptional contributions to high-pressure projects like Old Oak Common Rail Systems. Christopher advocated for this recognition, highlighting their ability to deliver complex CAD outputs while balancing academic commitments. His support has helped apprentices thrive in demanding environments, demonstrating his commitment to technical excellence and professional development.
Christopher’s leadership extends beyond technical mentorship. He recently nominated Ryan Thomas for a Safety for Life Award following Ryan’s quick and compassionate response to a colleague experiencing a medical episode. Christopher’s advocacy for formal recognition and a spot bonus demonstrates his commitment to embedding a culture of care and vigilance within his team.
He actively mentors and trains trainees, providing hands-on guidance and feedback that fosters both technical growth and professional confidence. His approach is inclusive, supportive, and focused on long-term development.
Christopher regularly attends and presents at careers conventions, including the Swindon Borough Council National Apprenticeship Week Networking Event, where he tailored his speech to inspire and inform apprentices from various providers. His engagement with external stakeholders and educational institutions strengthens the bridge between industry and education.
He also contributes to work experience programmes, helping facilitate discipline rotations for over a dozen students in 2025. His involvement ensured that students left with a positive impression of engineering and the rail industry, as noted in feedback from AECOM’s Associate Director. Christopher’s flexibility and willingness to share his time and experience helped make these programmes a success.
Leading by example, Christopher is currently undertaking an MSc in Building Information Management at Oxford Brookes University. His commitment to lifelong learning enhances his ability to mentor others in emerging technologies and digital transformation.
Christopher Duke’s unwavering commitment to developing talent, his innovative approach to mentorship, and his active engagement in safety, education, and community outreach make him an exemplary candidate for the RailStaff Innovation & Technology Award. His work not only empowers individuals but also strengthens the rail industry’s future by cultivating a highly skilled and motivated workforce.
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Company Name
South Western Railway
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I am incredibly proud to nominate the CX Training Team at South Western Railway for the Learning & Development Award. As their manager, I see first-hand the dedication, creativity, and passion they bring to developing our people every single day. This team goes above and beyond to ensure that every learner is not only trained but truly supported and confident when stepping into their role.
From the very first three-day induction through to ongoing refresher sessions and celebration days, the team create a culture where learning never stops. They deliver an impressive variety of courses for Customer Ambassadors, Customer Service Assistants, Rail Operators, and Revenue Protection colleagues. These include Welcome to SWR, Disability & Equality Awareness, Conflict Awareness, Retail Training for On-Train and Station Colleagues, and Non-Technical Skills for Rail Operators.
More specialist courses, such as Body Worn Video & Disorder Guidance, Ticket Irregularities, and Coaching Skills, ensure colleagues are equipped for the more complex aspects of the job, while workshops like Our Journey to Better and Team Building build collaboration and pride in being part of SWR.
What makes this team stand out is how they deliver training. Their sessions are never about 'ticking a box'; they are engaging, practical, and rooted in real railway experience. They make learning conversational and inclusive, creating a safe environment where colleagues feel able to participate and grow in confidence.
The feedback we receive speaks volumes:
“The training was fantastic – it gave me everything I needed to carry out my duties. It showed me how to deal with difficult situations and treat customers fairly and professionally, whatever their needs.”
“The training gave us the tools to deal with ticketing situations ourselves, accurately and impartially, and helped us make sure customers always had the right tickets.”
“I enjoyed that the training was conversational and inclusive. It wasn’t overwhelming – it built on what we already knew in a really supportive way.”
“I recently completed the CSA course, and I couldn’t be more impressed. It was thorough, engaging, and full of real-world examples. I left feeling so much more confident.”
I see the difference this team makes every day. They don’t just deliver training, they empower colleagues to succeed, to grow, and to feel proud of what they do. The skills and confidence colleagues gain translate directly into safer operations, smoother journeys, and better customer service across our network.
This team truly embody what Learning & Development should be in the rail industry: innovative, supportive, and focused on people. I could not be prouder of them, and I wholeheartedly believe they deserve recognition in this category.
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Company Name
Grand Central
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Responding to requests from catering staff for more operational knowledge, David Craigie created the CSA Operational Training programme. This training builds understanding of safety and emergency procedures for non-safety-critical roles, improving confidence and ensuring greater support for both colleagues and customers.
The course combines classroom learning with practical training on board, including operating PassComms, egress handles and safe evacuation techniques. Staff also regularly undertake live exercises such as climbing down via crew steps and ladders to track level.
The programme has since been extended to head office-based staff, which has deepened their understanding of operational challenges and strengthened business-wide engagement.
Feedback has demonstrated real impact across the business, with colleagues responding well to the highly practical, balanced and engaging format. David’s work has provided our teams with valuable skills that empower them to support customers and operational colleagues more effectively.
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Company Name
GTR - Southern
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I am proud to nominate Dave for his outstanding dedication and impact in the Learning and Development space, particularly within the Metro South area. Dave has consistently gone above and beyond in developing both Driving Instructors (DIs) and trainee drivers, setting a benchmark for excellence across the network.
Metro South now boasts more DIs actively supporting and developing trainees than any other area, a direct result of Dave’s tireless efforts. He has been instrumental in interviewing, onboarding, and mentoring new DIs, ensuring they are not only well-prepared but also deeply engaged in their roles. His approach fosters a culture of continuous improvement and collaboration.
Dave has also championed the new Combined Competency Learning model, which is currently being trialed in just three Train Operating Companies (TOCs). Impressively, Metro South leads the way, with the highest number of trainees and DIs participating in this innovative method. Dave’s focus, encouragement, and hands-on support have been critical to the success of this trial, helping shape a more effective and streamlined development pathway.
His commitment to excellence, forward-thinking mindset, and genuine passion for developing others make him a standout nominee. Dave exemplifies what it means to go above and beyond, and his contributions are making a lasting difference in the future of rail training and development.
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Company Name
East Midlands Railway
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The Apprenticeship Coach Team at EMR has been the driving force behind one of the most successful apprenticeship programme transformations in the industry.
Over the past five years, EMR’s Apprenticeship Programme has experienced remarkable growth, increasing apprentice numbers from 63 in 2022 to a projected 180 in 2026 and expanding apprenticeship pathways from 5 to 25. Central to this success is EMR’s Apprenticeship Coach Team, whose dedication, innovation and commitment to excellence have transformed the learner experience and delivered measurable impact across the business.
Delivering measurable impact
The team’s work has had a profound, quantifiable impact. The average time learners spend on programme has reduced from 85 to just 68 weeks, enabling more agile workforce planning and reducing operational disruption.
Functional skills performance has also been transformed. By enhancing English and Maths provision and ensuring regular progress monitoring, first-time pass rates have increased from below 6
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Company Name
East Coast College
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East Coast College and NIS Group have developed and delivered a pioneering sector-led Skills Bootcamp aimed at supporting unemployed individuals into sustainable careers within the rail industry. This initiative is a powerful example of how education, industry, and community collaboration can drive inclusive growth and long-term workforce development.
At the heart of this success was an early joint model developed in partnership with NIS Group, which played a critical role in shaping the programme from its inception. This collaboration ensured that the curriculum was not only aligned with current industry standards but also responsive to emerging workforce needs. NIS Group’s insight into the rail sector helped the College design a bootcamp that was practical, relevant, and focused on creating work-ready candidates.
The programme was far more than a traditional college course. It was designed as a holistic journey of transformation, combining technical training with enhanced personal development. Learners were supported to build confidence, resilience, and a growth mindset—equipping them not just for employment, but for lifelong success. The bootcamp focused on developing the knowledge, skills, and behaviours (KSBs) essential for the rail sector, aligning with national standards and employer expectations.
Through close collaboration with ISS Labour, CRS and Balfour Beatty, the curriculum was further refined to meet real-time sector demands, particularly those linked to the Sizewell C infrastructure project. This ensured that learners gained relevant and practical experience, with content tailored to the needs of employers and the region.
Participants progressed through a structured pathway that included short courses such as Fire Safety, Confined Space, Abrasive Wheels, and CSCS certification, followed by a College funded Level 2 Diploma and Certificate in Rail Engineering, and culminating in the PTS (Personal Track Safety) course. This comprehensive training ensured learners were not only technically prepared but also certified and confident to enter the workforce.
The programme’s impact is already being felt. In September 2025, all 8 learners from the first cohort were offered employment at Sizewell C, a remarkable achievement that highlights the effectiveness of the bootcamp model. The current cohort of 12 learners have also received provisional job offers, subject to successful completion of the programme in October 2025—demonstrating a clear and positive progression into industry roles.
A key strength of the programme was its emphasis on career planning and long-term development. Each learner received personalised guidance to help them map out their future—whether that meant entering employment, pursuing further qualifications, or exploring long-term career goals. The College worked closely with ISS Labour to support employment outcomes, ensuring learners had a clear pathway into the rail sector.
This Skills Bootcamp has created a repeatable and scalable model for sector-led training that can be adapted to other industries. It demonstrates the power of investing in people—especially those furthest from the labour market—and showcases how strategic planning, creativity, and collaboration can lead to real, lasting change.
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Company Name
Siemens Mobility
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The Education & Skills (E&S) team at Siemens Mobility is redefining rail industry learning through innovation, collaboration, and inclusion. Their commitment to continuous development empowers apprentices, graduates, and experienced professionals alike with the skills and confidence to thrive in a fast-evolving sector.
Internally, they’ve led strategic curriculum refreshes and launched new programmes in partnership with multiple departments. Externally, they deliver high-impact training and apprenticeships that meet rigorous industry and Siemens standards.
Their expertise spans onboard technologies, signalling trackside operations, rolling stock, telecoms and EHS protocols, with contributions to major projects including Goole Manufacturing Facility, East Coast Main Line, TfL Deeptube and Transpennine Route Upgrade. They also manage graduate and apprenticeship schemes for Siemens Mobility and external partners.
Despite being geographically dispersed, the team maintains a unified, high-performance culture. Their inclusive approach ensures training is accessible, engaging, and tailored—delivered via digital platforms, blended formats, and in-person sessions.
The Sentinel team supports diverse learners with rail access credentials, maintaining consistently high standards of compliance.
Continuous improvement strategies for apprenticeships led to dedicated tutors, improved quality, and has achieved top 3% in provider rankings. The curriculum now includes personalised careers guidance aligned with Gatsby Benchmarks and exemplary SEND support.
The E&S team’s passion for people development, safety, and inclusion makes them a beacon of excellence—investing in potential and shaping the future of rail.
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Company Name
South Western Railway
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I have nominated Emma in this category because she is innovation in motion. We worked in the Customer Experience Training Team together and would often talk about how we would change the railway if we could and make learning more accessible and really highlight what SWR has to offer. Since Emma became the Customer Experience Training Team Manager I have seen her simplify processes to make cross functional working easier, making access to work devices happen earlier to support new colleagues and protect GDPR practices in the swing of it all.
Not only has Emma made those very simple yet more difficult than one would imagine changes happen, but she has changed the way training is delivered. The CEx Training Team is leading the way for new recruits, gaining more shadowing time in roles to support functions and individuals to ensure competency is not just reached but fully understood and confidence is built. Even securing training tabard's to ensure customers recognise the difference between training colleagues an
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Company Name
Network Rail
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Emma Lowe is a name synonymous with operational competence across Network Rail and the wider rail industry. Her visionary leadership has revolutionised how operational roles are trained, assessed, and valued—making her a true railway treasure.
Emma has spearheaded the professionalisation of operational competence, securing external qualification recognition for signaller training through a landmark partnership with the Chartered Institute of Railway Operators (CIRO). This achievement alone marks a significant step forward in elevating the status of operational roles.
Her impact spans the entire operational workforce. From developing graduate and apprenticeship schemes to designing structured learning journeys for operational managers, Emma has ensured that every role—from signallers to mobile operations managers—has access to high-quality training, competence frameworks, and supported development pathways. Roles that were once considered “poor relations” have been uplifted to equal standing through her efforts.
Emma’s commitment to diversity is equally transformative. She has challenged and reshaped attraction, recruitment, and selection criteria to open doors for underrepresented groups. She is currently leading work to make training structures more inclusive—removing barriers such as extended residential requirements and modernising classroom content with adult learning techniques and e-learning.
Despite the challenge of recruiting from a limited pool of operational specialists, Emma has built a diverse team with varied backgrounds and experiences. This diversity has strengthened the quality of outputs and enriched the operational community.
Her work has directly improved retention, particularly among Local Operations Managers, and she has introduced qualifications for assessors and verifiers to ensure consistency and professionalism. Emma has also created programmes to capture corporate memory, supporting those with less experience but high potential.
Emma’s influence is felt across all operational roles. She has established dedicated groups and conferences to engage staff, gather feedback, and continuously improve resources. Her tireless dedication and ability to respond to the needs of the workforce have made her indispensable.
The feedback is unanimous: Emma is brilliant. Her name is constantly mentioned in connection with excellence in operational competence. As one colleague put it, “You can’t think of Ops Competence without thinking of Emma. She’s fantastic—but please, can we have more Emmas?”
Emma Lowe exemplifies the spirit of the Rail Staff Awards—dedicated, innovative, and deeply committed to the people who keep Britain’s railways running.
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Company Name
Freightliner
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The Freightliner Safety and Operations Training Team has achieved remarkable success with its innovative Non-Technical Skills (NTS) programme, setting a new industry standard. This initiative aims to deepen the safety culture within all frontline, safety-critical roles by focusing on behavioural, motivational, and social skills essential for effective operations.
The programme was developed from scratch, starting with a thorough Training Needs Analysis to ensure alignment with both individual growth and Freightliner’s broader goals. The team’s vision went beyond merely raising awareness of NTS; they sought to create engaging and practical learning experiences. Participants are encouraged to self-reflect on their strengths and developmental areas while applying techniques and strategies in their daily roles to enhance safety and operational resilience.
Collaboration played an essential role in the programme’s success. By partnering with stakeholders and industry experts, the training team designed a tailored set of learning resources backed by a strong evaluation framework. This approach not only showcases a measurable return on investment but also aims to reduce operational incidents.
The design phase highlighted specific learning requirements across various roles, leading to the creation of two targeted courses: one for frontline operational employees and a more advanced two-day course for managers, mentors, and assessors. This higher-level course not only boosts understanding of NTS among leadership but also equips them to mentor and assess their teams, fostering consistent application of NTS principles across the organisation.
In a remarkably short time, the programme has reached a substantial audience, starting with a two-day course for managers that set the stage for further NTS training for frontline drivers and, more recently, ground staff. The initiative extended beyond train operations, reaching Freightliner’s terminal and engineering departments. To date, over 790 employees have completed the training, reflecting the organisation’s commitment to making NTS a core component of safety and professional excellence.
The impact of the NTS programme is evident, with a more than 35% reduction in Signals Passed at Danger (SPAD) incidents. The SPAD risk ranking, which gauges incident severity, is also trending downwards, underscoring how investing in human performance and decision-making enhances safety in practical terms. This initiative resulted in fewer SPADs, lower risk, and a safer railway system, showcasing the tangible benefits of empowering personnel.
Achieving this level of engagement required a collaborative effort from across the business, involving attendees, line managers, and scheduling teams to ensure seamless training delivery. Furthermore, the Freightliner team has extended its NTS training model to other rail operators, contributing to an industry-wide understanding of non-technical skills and fostering a safer, more proficient railway network.
In summary, the Freightliner Safety and Operations Training Team’s NTS programme is not just about improving safety—it's a transformative endeavour that exemplifies best practices in workforce development, achieving both internal milestones and broader industry impact.
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Company Name
Govia Thameslink Railway
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GTR’s Apprenticeship Team has consistently done an incredible job but this year has been their best yet. One of the most significant achievements this year has been absolutely smashing the Annual Business Plan target. The team were tasked with supporting 220 new apprenticeship starts in the year and went above and beyond by ensuring 410 new learners started programmes, that’s nearly double the amount of people all the way from Level 2 apprentices in frontline positions, all the way up to Level 7 Senior Leaders, all developing new knowledge, skills and behaviours.
The Apprenticeship Team’s commitment to delivering high-quality apprenticeship programmes has also recognised externally with an Ofsted rating of ‘Good’ in May 2025, a testament to the team’s consistent excellence in teaching, learning, and support. This rating reflects not only the strength of the curriculum but also the team’s ability to foster meaningful career development for apprentices across the organisation. Also, the team are proud of the ‘Outstanding’ grading for the Behaviours and Attitudes element of the inspection. Once again, this shows real progress in embedding apprenticeships within the business.
In a bold step towards inclusivity and sector transformation, the team launched a new Level 5 Women in Leadership apprenticeship programme and continues to develop Women in Leadership at Level 3, these programmes are designed to attract and support women into traditionally male-dominated roles and ensure they have the confidence they need to push higher still.
The team also celebrated a record number of successful Train Driver End-Point Assessments in the last academic year. This milestone reflects the quality of training, mentoring, and preparation provided to apprentices, ensuring they are fully equipped to meet the rigorous standards of the profession.
The Apprenticeship Team’s achievements are not just numbers—they represent lives changed, careers launched, and barriers broken! None of this would be possible without the tireless dedication the team shows to the whole business. For such a small team they are having a massive impact and deserve this recognition too.
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Company Name
Great Western Railway
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Our Driver Training Team has consistently demonstrated excellence through their innovation, flexibility, and unwavering support for both new and experienced drivers. In a constantly evolving industry, the team has not only adapted to change, they’ve led it.
They have introduced innovative training methods, including blended learning, simulation scenario's, and scenario-based assessments that ensure drivers are not only compliant but confident and capable. Their commitment to continuous improvement has enhanced safety standards and reduced incident rates across the board.
Flexibility is at the heart of their approach. Whether adapting schedules to meet operational demands or tailoring training to accommodate individual learning styles and needs, the team ensures every driver receives the guidance they need, when they need it. Their ability to pivot quickly in response to challenges, be it regulatory changes, staffing issues, or emergent technologies, has made them a pillar of reliability within our operation.
Perhaps most importantly, the team creates a culture of support. They go beyond training by mentoring, encouraging open communication, and building strong relationships with drivers. This not only boosts morale but has helped foster a strong safety-first culture that resonates across the business.
Their innovation, flexibility, and genuine care for people make them truly deserving of recognition. They don’t just train drivers, they empower them.
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Company Name
South Eastern Railway
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Our Graduate Programme demonstrates a commitment to developing talent within the rail industry by creating a sustainable pipeline of skilled professionals equipped to deliver both business value and long-term leadership which is now lead by our very talented Izzy White. Izzy joined our department in November 2024 as the OD Partner with little knowledge of Organisational Development, but we had spotted her talent when she was working in the Internal Communications Team at South Eastern Railway
The programme that Izzy has designed is built around three core principles: structured development through CIRO Connect, real-world experience, and personalised support. Using CIRO Connect enhances their understanding of our industry and adding value to their role. Graduates follow a tailored pathway that combines, accredited learning, and hands-on placements and monthly experiences across key business areas. This rotation model provides exposure to both operational and strategic challenges, enabling graduates to understand the railway and contribute meaningfully from the outset.
Izzy redesign the graduate programme following on from our disappointment that only 1 out of the 4 graduates on the 2023 programme have secured a permanent position. Izzy proposed several mitigations that she is sure will assist in the graduates securing permanent positions.
Each graduate is paired with a dedicated mentor, which come from our graduate alumni, offering regular guidance, career coaching, and professional insight. This creates a cycle of growth and support. Graduates benefit from placement line manager support, Graduate line manager support which is Izzy who will be having regular 121’s with the graduates and access to senior leaders, ensuring they develop not only technical skills but also the confidence and resilience needed for long-term success in the sector.
Graduates are encouraged to lead or participate in projects that deliver real business improvements from efficiency initiatives to enhanced passenger service solutions. It has already been noticed that their fresh perspective will be instrumental in driving data adoption, supporting regulatory planning, and strengthening safety practices.
Inclusion and diversity are also priorities. Under Izzy’s leadership, she actively reached out to underrepresented groups through partnerships with our two universities, Greenwich and Canterbury University. Selection processes were transparent and inclusive, ensuring that opportunities were accessible to a broad range of candidates. This led to a richer, more diverse talent pool that better reflects the communities our railway serves.
Izzy has championed this holistic approach ensures that our investment in people translates directly into business success. Graduates are driving innovation, improving performance, and shaping a railway that is safer, more efficient, and more customer focused. In doing so, she has ensured the programme not only enhances individual careers but also contributes to the wider rail industry by developing future leaders who are capable, motivated, and committed to excellence.
This programme embodies the principles of lifelong learning, inclusivity, and professional development. By combining innovative design with measurable outcomes, it stands as a model of how investment in talent can transform both people and business, creating a workforce ready to meet the challenges of today and the opportunities of tomorrow.
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Company Name
Network Rail
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Jack has consistently exemplified exceptional commitment and personal ownership in advancing Electrification and Plant (E&P) competence within the rail industry. His relentless drive and dedication have seen him consistently go above and beyond the expectations of his role, leading improvements in E&P competence not only within Network Rail but across the industry.
Demonstrating a laser-sharp focus on developing competence and nurturing the E&P engineering community, Jack has worked tirelessly across functions within Network Rail and organisations across the Industry. He recognises that the future of the railway is fundamentally rooted in competence, and that achieving the industry's ambitious performance and safety vision requires more than adherence to a rules-based management system.
Over the past five years, Jack has played a pivotal role in revolutionising E&P competence. His leadership of the E&P Engineering Competence Improvement programme has resulted in unprecedented progress: the programme has addressed critical gaps in competence pathways, enhanced the quality of learning interventions, and strengthened mentorship and reassessment practices. Delegates have acknowledged the high quality of the training material, with certain courses achieving a 93% recommendation rate when participants were asked if they would suggest them to others.
Over the last 12 months the E&P Engineering Competence Improvement programme has delivered 20 new routes to competence, including 14 entirely new pathways and several industry-level isolation competences. This enables the upskilling of up to 5,000 people across the industry, ensuring both workforce safety and operational excellence. The tangible impact of Jack’s work is undeniable. The most notable example is the work on isolation competence, which has enabled an 18% reduction in isolation irregularities, significantly enhancing safety for frontline workers.
Jack’s drive and commitment has transformed E&P competence and delivered incredible improvements in safety, performance and sustainability. He is a truly deserving candidate for this award, embodying the very best in industry leadership and innovation in the field of learning and development.
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Network Rail
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John Smith has demonstrated exceptional commitment to developing talent and professional capability within Network Rail, and ultimately the wider rail industry through his leadership of a ground-breaking programme to professionalise health and safety roles across Bands 1 to 4 of our organisation.
In response to RAIB Recommendation A8.15 following the Eastleigh long welded rail depot fatality, John led the implementation of a comprehensive development framework to enhance the skills, recognition, and long-term growth of our H&S workforce. His vision and dedication have resulted in a structured pathway for over 300 colleagues to gain formal accreditation and join the Institute of Occupational Safety and Health (IOSH), aligning personal development with industry-wide standards.
Key achievements under John's leadership include:
• Design and implementation of role-specific competence frameworks for health and safety professionals, published in April 2024.
• Mandatory IOSH membership for relevant roles, embedded in our Health & Safety Management System (June 2024) and 106 updated job descriptions (October 2024).
• Extensive engagement with unions and internal governance groups to ensure buy-in, fairness, and consistency (July 2024).
• Corporate membership scheme with IOSH and a structured support programme including tailored webinars, manager guidance, and peer networking (launched between November 2024 and March 2025).
• Creation of a dedicated Viva Engage channel to foster a professional community among H&S staff (February 2025).
• Ongoing assurance through CMS and audit checks to maintain the integrity and momentum of the initiative.
The result is a more skilled, confident, and future-ready safety workforce. Colleagues now have a clearer route to professional recognition, structured development opportunities, and a stronger sense of career progression within the industry.
John's leadership has not only delivered a major uplift in capability but also helped to inspire and empower individuals. I personally began my NEBOSH Diploma in 2025 as a direct result of John’s initiative and support — and I am far from alone. His ability to connect, encourage, and lead by example makes him a trusted figure and a valued mentor.
John brings genuine care and attention to his work with people. He consistently looks out for his colleagues, encourages their best, and celebrates their growth. Whether in the office or at team-building events, his presence creates a positive, supportive atmosphere where people feel safe, respected, and empowered to thrive.
John Smith has delivered an innovative, high-impact programme that will leave a lasting legacy in the development of health and safety professionals in the rail sector. He fully embodies the spirit of the Learning, Development and Investing in People Award.
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Network Rail
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Jordan has been a Local Operations Manager for the past year, and the time and effort he invests in his signallers should not go unnoticed. He has picked up the necessary railway skills remarkably quickly and has been able to empower others from the outset. Jordan is an excellent people manager, always going above and beyond to address any concerns or issues his team may have. He has also played an invaluable role in my graduate scheme, taking me around his signalling locations to support my learning and development. He consistently wants the best for others, even when it makes his own job more challenging. Keep up the great work!
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Network rail
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The team has demonstrated commitment to talent development within the rail industry, with a particular focus on frontline construction services. Their innovative and compassionate approach to workforce growth has significantly enhanced skills, leadership capability, and resilience across the region.
At the core of their success is the development and implementation of Leading Through Change course— this is aimed at Support, Train, Retain, Inspire, Value, Empower — a bespoke training and development programme tailored for construction teams working in rail infrastructure. Leading Through Change was designed in direct response to the evolving needs of the frontline workforce, ensuring that training goes beyond compliance to deliver real value in practice and people development.
Leading Through Change offers a modular approach, combining technical and behavioural training for operatives, Technicians, Apprentices ,supervisors, and managers. It includes:
Soft skill upskilling in to support railway construction and maintenance
Safety-critical operations and standards refreshers
Leadership and decision-making under pressure
Mental health awareness and suicide prevention
Career development pathways and structured mentoring
Unlike generic programmes, this programme is delivered via blended learning — combining classroom training, online modules, and on-site coaching to make it accessible and relevant to those in physically demanding roles. Real-time mentoring has become a key feature, allowing rising talent to be supported and guided by experienced peers.
The programme has already led to measurable improvements in workforce capability. Many frontline staff have progressed into more senior roles, and teams have reported increased confidence, improved safety behaviours, and stronger collaboration. The team’s work has also reduced attrition by giving staff a clearer view of their future in the industry.
Beyond formal training, the team has been instrumental in embedding a culture of care and well-being, especially around mental health. In construction services, where staff may encounter traumatic events such as suicide within our own team, the team ensures that leaders are trained to respond with empathy and support. Mental health modules are now integrated into all training levels, empowering staff to recognise signs of distress and access appropriate help.
Crucially, this team is known for going the extra mile. When regional teams face emotional or operational strain, they step in with practical and emotional support. Their hands-on presence following difficult incidents has built deep trust across the workforce. They don’t just train teams — they stand by them.
This nomination recognises a team that is not only equipping frontline construction staff with the tools to succeed today but is building a resilient, skilled, and empowered workforce for tomorrow. Through mentoring, and holistic development, they are setting a new standard for talent development in the rail industry — one that values people as much as performance.
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Transport for Wales
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Nominees: Mark and Natalie
Why They Deserve This Award
Mark and Natalie have transformed leadership development at Transport for Wales through their design and delivery of the Leading With programme - a two-year, behaviourally driven leadership journey that has impacted over 310 colleagues across all directorates, including Pullman Rail and Welsh Government.
Their work goes far beyond traditional training. Through a blend of Insights Discovery, coaching, and practical leadership modules, they’ve created a programme that is not only engaging and inclusive, but also transformational.
What Participants Say
“I learned more about myself — not just my strengths and weaknesses, but how they play out in real situations and relationships. This course held up a mirror in the gentlest way.”
“This is the best quality leadership programme I’ve ever done. It’s helped me understand others, work better with different personalities, and improve my relationships at work.”
“It was eye-opening to see how different people respond to challenges based on their preferences. It really was a learning journey.”
Impact Highlights
310 attendees over 4 years
7–12% of participants promoted each year
157 female participants, supporting gender equity in leadership
Participants from every business area, including operational and corporate roles
ILM-accredited pathways and personalised coaching embedded
A growing community of reflective, inclusive leaders
What Makes Mark and Natalie Exceptional
They tailor learning to every individual, ensuring all behavioural types feel seen and supported.
They’ve created a safe, inclusive space for self-reflection and growth.
They model the very leadership behaviours they teach - empathy, clarity, and empowerment.
They’ve built a programme that’s sustainable, scalable, and deeply human.
Mark and Natalie are not just delivering a programme - they are shaping the future of leadership at Transport for Wales. Their work is a shining example of how learning and development can drive cultural change, personal growth, and organisational excellence.
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GTR - Southern
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It is with great pride that I would like to nominate Driver Instructor Development Manager Mike Hawksworth for the Learning, Development and Investing in People Award. At the beginning of the year SNGX embarked on the mammoth task of participating in the Competency Based Approach for Training Drivers Practical Handling Pilot, SNGX were the last to join the pilot program and so were behind the other participants. Under the organisation and dedication of Michael Hawksworth, he has successfully partnered with the RSSB team to build an exceptional training program for all of the DI community, upskilling them on the new Competency Based Approach allowing them to deliver this new and, often daunting way of supporting a Trainees practical handling. From scheduling to facilitating, communicating to supporting, Mike has demonstrated the agility and dedication to this new approach with an open mind and positivity which is vital to affect such a positive change. Mike has also maintained his normal day job of DIDM alongside this gigantic project, collaborating with various departments and brands within GTR and even outside. Gaining insight into the best practices for supporting and understanding this new approach. In August the first cohort of Trainees embarked on the new CBA pilot with their DIs and Mike has been there every step of the way to support the DI community, answer their questions and reassure them whenever they may have doubted the program or even themselves. Without Mike, this pilot would never have left the boardroom table and I'm so honoured to be able to nominate him for this prestigious award.
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WEST MIDLANDS & LONDON NORTHWESTERN RAILWAY
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Nominee: Michael Walker – Learning and Development Advisor, West Midlands Trains
Michael Walker is an outstanding exemplar of dedication to talent development within the rail industry. As Learning and Development Advisor at West Midlands Trains, Michael supports and mentors over 120 apprentices, working tirelessly to ensure they thrive throughout their learning and development journeys. His approach is personal, hands-on, and deeply impactful—he is not just managing apprenticeships; he is shaping careers and futures.
Michael’s influence extends beyond the internal workforce. He is a passionate advocate for inclusivity and opportunity, reflected in his ongoing collaboration with The Prince’s Trust, where he leads initiatives to support underprivileged individuals through work experience placements. His most recent cohort of eight young people saw one secure a permanent role within the business, directly attributed to Michael’s exceptional interview coaching and mentorship. His ability to unlock potential in others exemplifies the community ethos that West Midlands Trains proudly champions.
Michael’s impact is also felt across our head office, where he works collaboratively with colleagues—including myself—to deliver meaningful professional development. From facilitating targeted training sessions to providing one-on-one development coaching, I’ve personally experienced the benefits of his support. His efforts ensure that learning doesn’t stop at the operational level but continues across every function in the business.
At the heart of our Training Academy, Michael is a pillar of consistency and innovation. His commitment to continuous improvement and his deep understanding of the industry make him a key enabler of talent growth at all levels. Whether it’s developing structured learning pathways, mentoring emerging talent, or creating inclusive opportunities for those facing barriers, Michael adds value in every action he takes.
Michael Walker is not just an advisor—he is the backbone of our development efforts, the catalyst for personal and professional growth, and a true ambassador for skills and training in the rail industry.
We wholeheartedly nominate him for this award in recognition of his unwavering commitment to empowering individuals and building a stronger, more capable railway workforce.
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Skanska
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I am nominating Mohammed for this award because of his outstanding dedication to supporting and developing professionals across the engineering and construction industries. His impact has been both wide-reaching and deeply personal, having supported over 100 individuals internationally on their journey from EngTech to IEng, CEng, and now Fellowship recognition.
He has successfully guided candidates through professional qualifications with leading institutions, including the ICE, CIOB, IMechE, PWI, and IStructE, ensuring they achieve recognition for their skills and contributions.
Beyond professional accreditation, he has shown exceptional commitment to nurturing the next generation of engineers. Through mentoring, summer placements, CV and interview support, industry guidance, and sponsorship for qualifications, he has opened doors for students and early-career professionals who may not otherwise have had such opportunities.
His leadership, generosity, and passion for uplifting others make him not only a role model within our industry but also a catalyst for lasting positive change. For these reasons, I am proud to nominate him for this award.
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Network Rail
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Overseeing 1,501 apprentices across fifty different vocations, this team has been accountable for managing, training, and mentoring a third of all apprenticeships on the railway (taking into account operators, Network Rail, and non-Network Rail engineering apprentice starts according to government data). Their work safeguards the future of the railway not just through upskilling apprentices, but by working behind the scenes with Skills England to bring new apprenticeships to railway employers. As a result of their work, Network Rail entered the top-25 in the Department for Education's "Top-100 Apprentice Employers" list making the railway an attractive proposition to school-leavers.
Prior to 2025, apprenticeship completions at Network Rail (and other rail employers) had bottlenecked. Simply, apprentices were struggling to progress through their apprenticeships due to a shortage of assessors which in turn was leading to frontline skills gaps. Today, that bottleneck is only 10% of what it was in 2024. It is the result of meticulous planning by the team, improvements to training, and the appointment of some brilliantly hard-working assessors within the team who deserve personal credit for their personal contribution.
Further improvements have been felt on the frontline. Customer Satisfaction scores amongst apprentices shot up by +26 this year as a result. "With unwavering support, I have thrived. Joining the programme has undoubtedly been the best decision of my life" wrote one apprentice in her review. Meanwhile, line-managers and HR managers have increasingly felt more supported through apprenticeships. "The apprenticeship and graduate team are exactly what I look for in national strategic partners. They are always happy to support new, improved ways of working" says a Senior HRBP. The team implemented new technology to manage apprentice journeys, a new formal complaints tracking system, robust training contracts, and have also recruited a wide team of Apprentice Coaches who conduct 121s with managers and apprentices alike. Overall, their work is making Network Rail and the industry a more appealing career proposition and colleague experience for young people.
An under-reported activity of the team is their work to review the portfolio of apprenticeships that the rail industry. To do this, they lead "Trailblazer" working groups with industry L&D leads to refine the skills they deliver. This is a difficult, bureaucratic process that requires consensus amongst multiple employers and authorisation from Skills England. Currently, the team is building a new "Foundation Apprenticeship" for school-leavers to undertake employment in entry-level roles with both operators and Network Rail - so they can progress to further apprenticeships such as signaller, ops management, or driver. This will be the first-of-its-kind.
Meanwhile, the team has launched new short courses funded through Skills & Growth Levy funds. This month, the team started 30 delegates on a new, bespoke "Data Analysis for Rail" 16-week course. These are aimed at existing employees wanting to upskill or re-skill into new departments, and is open to other rail employers.
As a result of all this work, railway employers have a wide range of apprenticeships to choose from, making the industry a legitimate career choice.
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Network Rail
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The Change and Adoption, Digital Transformation Training Team successfully delivered the full range of Network Rail training required for the GB network’s first "signals-away" commuter railway.
The change involved with transforming the Northern City Line (NCL) into a fully ETCS railway required a training programme that would deliver both competence and confidence to colleagues in maintenance, operations and management. NCL was a critical pathfinder project to support the delivery of wider transformation through the East Coast Main Line and the digital signalling masterplan. The training team embraced this by tenaciously working in parallel to support future programme phases and ensure lessons from NCL were being learned, enabling the highest standards to be achieved.
The training team rose to the challenge of the onerous process of initiating, reviewing and constantly iterating the required material for this pioneering change. What stood out was the open and collaborative approach they took to working with all relevant partners. They fully integrated with the wider delivery team and worked directly with those who were going to use the material. They engaged with our partners outside of Network Rail, particularly Govia Thameslink Railway, to ensure signaller content aligned with train driver training. The training team initiated workshops to understand not only the signaller aspects of training but driver elements. This further enriched the training material and gave deeper insights into the workings of the new system. For example, the process the driver runs through to start the unit up in ETCS and what the driver sees when the train transitions out of the ETCS area onto the East Coast Main Line. Bringing in these elements enables the signallers to understand not only the changes to their workings but also the drivers.
In addition to empowering the feedback of front-line colleagues and of key subject matter experts, the training team drew on emerging industry best practice to provide the best possible experience in both classroom and after learning, including the provision of trainer floor walkers to enhance the support through the critical milestone. Throughout some challenging phases and the pressures involved with a high profile pioneering project, the positive behaviours and resilience of the team shone through and they remained a real pleasure to work with.
With the results of the training contributing to a momentous project milestone (the signals were physically removed in May 2025) a high standard has been set for going forward. As we move to the even bigger challenge of introducing ETCS operation on the East Coast Main Line in 2026, the team has created a successful foundation for how digital training delivers the next generation railway.
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Network Rail
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The Leadership & Personal Development team at Network Rail has transformed the way new starters are welcomed into the organisation through the Warm Welcome Induction, launched in September 2024. This programme is a bold reimagining of corporate onboarding designed not just to inform, but to inspire, engage, and invest in people from day one.
Delivered across two regional venues, the induction is built around the principle that learning should be active, inclusive, and memorable. Delegates move through themed rooms, each offering a unique experience that reflects the scale, complexity, and values of Network Rail.
Investing in People from Day One
Interactive Learning Journeys
Delegates explore Network Rail through hands-on activities, simulations, and live scenarios. This approach fosters deeper understanding and retention, while encouraging collaboration and critical thinking.
Safety Simulation Game
Delivered via tablet, this game empowers delegates to identify and respond to unsafe situations reinforcing safety culture and personal responsibility in a dynamic, learner-led format.
Train Performance Planning Exercise
Participants take on roles across the rail ecosystem, learning how to balance operational needs, safety, and efficiency. This simulation builds strategic thinking and teamwork.
Live Values Scenario with Actors
Delegates direct professional actors through real-world dilemmas, exploring Network Rail’s values in action. This immersive experience helps embed ethical decision-making and cultural alignment.
Augmented Reality Timeline
A visually rich, interactive timeline connects rail history with global events. Delegates engage with content in a way that’s both educational and emotionally resonant such as seeing George Stephenson’s Rocket emerge from the timeline.
Measurable Impact
Net Promoter Score of +58 for confirming delegates’ decision to join Network Rail.
Net Promoter Score of +55 for recommending the induction to other new starters.
Nearly 1,000 responses affirm the programme’s success in delivering a meaningful and memorable welcome.
Wider rail industry observers have praised the programme as industry-leading, with several organisations exploring adoption of its elements.
The Warm Welcome Induction is more than an onboarding programme it’s a strategic investment in people. It reflects Network Rail’s commitment to learning, development, and culture-building, ensuring every new starter feels valued, informed, and inspired from the moment they arrive.
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PM Training and Assessing ltd
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Our Vision and Values are more than just words on the wall — they shape everything we do.
The rail industry faces a significant skills challenge: according to an NSAR survey, over 33% of the workforce is over 50, while just 13.5% is under 30. We believe apprenticeships are key to bridging this gap. To make that possible, we needed to be on the register of approved providers. As the register was closed to new organisations, the only route was to acquire a company already on it — which we did, at considerable cost.
Today, we deliver bespoke Engineering apprenticeships from Level 2 to 4, blending traditional railway training with modern approaches to make learning both relevant and cost-effective. Our apprentices come from organisations such as Atkins Realis, Volker Rail, Amey Rail, Arup, and many more. We are also developing progression pathways so apprentices can advance from Engineering into Team Leading and Project Management. Looking ahead, we’ve joined Skills England’s working group to help shape the future of Rail Engineering apprenticeships.
In the Signalling & Telecoms (S&T) sector, there has long been a lack of standardised training. To address this, we have been lobbying Network Rail while voluntarily committing to the NSAR scheme at a cost of £12k per year. This year, we saw a major breakthrough: SMTH assessments have finally been standardised across the sector.
We know great trainers are at the heart of great learning. All our trainers are qualified to at least Level 3, with our more experienced colleagues progressing to Level 4. We embrace different learning styles, using mobile classrooms, online delivery, and immersive AR and VR tools to bring training to life.
It’s not just our clients’ people we invest in — we develop our own staff too. For example, in April we ran Neurodiversity training, which received excellent feedback. Teams immediately began adapting resources to be more inclusive, and one colleague, preparing for a managerial role, discovered she might have dyscalculia. Concerned about invoicing, she was paired with our finance team for tailored support.
We also hold monthly staff development reviews, covering everything from mandatory courses (like GDPR) to professional qualifications. Our two Senior Managers are currently completing Level 7 apprenticeships, reflecting our commitment to continuous growth at every level.
Collaboration with industry partners is central to our approach. Recently, we worked with Amey Rail and Transport for Wales to deliver training on the new digital Hi Matrix signalling systems. Internationally, we supported Dubai Metro by delivering a Train-the-Trainer course, enabling them to provide in-house training.
Supporting our community is equally important. We are proud to work with our local Duke of Edinburgh’s Award group, giving staff paid time off to supervise expeditions and providing free training facilities. In fact, some of our current employees first connected with us through their DofE experience.
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ARRIVA RAIL LONDON LTD
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This team was put together to deliver coaching and training to our front line staff. They have far exceeded what was expected of the team.
The team have worked across various areas to coach staff on the new line naming and new apps that were being rolled out to stations (Arrakis,Charm, etc.)
We have been able to identify areas of expertise within the team enabling us to develop the peer trainer role in various areas.
We receive SIS survey results which we are measured against. The peer trainers have gone out to stations to talk through the results and coach staff in any areas that they may be failing. As a progression of this we now have 7 SIS champions who visit stations three times a quarter to display the individual station results & coach staff on duty.
The team worked on a project to deliver bespoke disruption packs & posters to all stations containing all the information needed to assist onward travel at times of disruption. This was a massive project which entailed visiting each station & researching lots of information. These packs are now in regular use.
Some of the team have received presentation skill training to enable them to deliver training in a classroom setting. The roll out of our commitments program, body worn cameras, gateline, disability awareness & ramp training have all been successfully delivered to our frontline teams (stations & revenue teams). Feedback from staff attending these sessions praised the delivery and the overall consensus of staff is that they learn better from their peers (as opposed to an outside trainer) as the peer trainers have walked in their shoes and can give examples that are relevant to their roles.
Two of the team have attended MAYBO conflict avoidance training to receive a licence to roll this training out to our frontline staff.
All of these projects have ensured that we have a much more knowledgeable workforce with the training delivered in a more cost effective way.
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QTS Group Ltd
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QTS Group, through its subsidiary QTS Training Ltd, places a strong emphasis on training and development. In response to the UK rail industry’s significant skills shortage, QTS Training launched the QTS Rail Skills Academy in 2021. This innovative initiative, aimed at young people with experience of unemployment and barriers to work, has already made a meaningful impact by equipping young people with the skills and qualifications needed to enter and thrive in railway careers.
The rail sector faces multiple challenges: an aging workforce, lack of diversity, and limited awareness of career pathways. Nearly half of all railway employees are over 50, fewer than 20% are women, and the number of workers under 35 is declining. With more than 15,000 employees expected to retire by 2025, urgent action is needed to attract new talent into the industry.
QTS, as a Principal Contractor, has taken a proactive approach to tackle these issues. Alongside its apprenticeship schemes, graduate programmes, the QTS Rail Skills Academy team delivers targeted, impactful training for young people from diverse backgrounds, working supportively with them to build not just skills, but careers in rail.
The Academy combines QTS’s industry expertise with its capabilities as a leading, NSAR Gold-rated training provider. Over six weeks, participants receive a blend of theory and hands-on instruction, gaining essential qualifications such as the SQA Level 4 in Practical Skills for Employment, CITB Health & Safety Awareness, Personal Track Safety, and Track Induction. Training in small plant and tools further boosts their employability.
Beyond technical training, the programme recognises the broader challenges faced by these young people entering the workforce. The QTS Training team work tirelessly to provide a supportive and encouraging environment, providing the trainees with the confidence to move forward into a career.
Following the initial training, participants undertake four weeks of work experience across the divisions of QTS Group, giving them valuable real-world exposure. Recruitment for the programme is inclusive and wide-ranging, carefully managed by the QTS Training Team to ensure candidates selected will thrive during the programme.
A unique feature of the Academy is its strong collaboration with other railway contractors. Industry partners are actively involved—engaging with trainees, delivering presentations, and attending networking events—creating tangible employment pathways. This industry-wide cooperation has been key to the programme’s success and is helping to drive meaningful change across the sector.
To date, ten cohorts have completed the programme, including cohorts aligned with high-profile projects like the Levenmouth Rail Link and East Kilbride Enhancements. Of the 100 participants so far, an impressive 97% have moved into employment within the industry.
As a Platinum Investors in Young People employer, QTS Group remains deeply committed to youth development. The work done by the QTS Rail Skills Academy team continues to receive recognition from organisations such as Network Rail and NSAR. The programme stands as a model of how industry collaboration, targeted, expert, training, and a genuine commitment to young people can shape the future of the rail workforce.
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Telent Technology
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The Rail Capability Development Team in Telent has been at the forefront of shaping a skilled and future-ready workforce within the company. Their commitment to talent development goes beyond training—it fosters a supportive, forward-thinking environment where employees can grow, thrive, and contribute meaningfully to the industry. Innovation is at the heart of their approach, ensuring that development strategies evolve alongside business needs and industry advancements.
Over the past years, the team has driven impactful initiatives that support apprentices, graduates, and experienced employees alike. By embedding innovation into skills tracking, training, and community-building, they have created a dynamic culture of learning and professional growth. This has led to a growing sense of belonging and pride amongst staff, who feel more valued, engaged, and empowered than ever before.
Key achievements include:
• Expanding Early Careers Support: Strengthening structured early careers schemes and on-the-job development has directly improved competency levels. The team has introduced new, innovative methods of mentorship and training, ensuring that early-career employees receive the best possible start.
• Building a Stronger Rail Community: Using digital collaboration tools and in-person initiatives, the team has created peer networks across the rail business that foster knowledge sharing, engagement, and cross-team collaboration. This shift has led to a noticeable change in workforce morale and cohesion.
• Close Tracking of Skills & Development: The team has introduced innovative capability mapping and real-time skills assessments, giving employees clear visibility of their development pathways. A structured rail training plan and individual role-specific plans ensure that employees understand their current competencies and next steps for growth.
• Meaningful 1:1 Conversations: The team has revolutionized employee engagement by prioritizing in-depth, transformational conversations where aspirations, challenges, and development goals are truly heard. Employees now see the team as a trusted, proactive support system, making a tangible difference in how they feel about their careers at Telent.
• Enhancing Professional Growth Opportunities: Through creative internal training solutions and tailored upskilling initiatives, the team has expanded learning beyond traditional methods. By leveraging new digital learning platforms, townhalls, and targeted communications, they ensure learning is accessible, engaging, and tailored to individual needs.
Through these forward-thinking initiatives, the Rail Capability Development Team has not only empowered individuals but has also transformed the way talent is developed, nurtured, and retained within Telent. Their innovative, holistic approach to learning, mentorship, and employee engagement makes them a truly standout nominee for this award.
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GTR
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This individual has been nominated for his outstanding commitment in helping apprentice train drivers. Personally, he has helped me build my confidence whilst driving, enhance my skills by effectively challenging me through questioning and sharing his extensive railway knowledge that will aid me in preparation for my ICA in the next few months to come. When I've felt particularly anxious or lacking confidence, Rob has stepped in, provided reassurance that he will support me until I feel confident and ready. Additionally, he praises me in recognition for my efforts and hard work - which I very much appreciate.
I feel extremely lucky to have Rob as my Driving Instructor. He is very personable, easy to get along with, keen and enthusiastic about helping individuals become the very best (and safe) drivers.
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Samaritans
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The revolutionary Train the Trainer programme delivered by UK’s leading suicide prevention charity, Samaritans, and in partnership with Network Rail, has successfully upskilled in-house trainers in delivering their Managing Suicidal Contacts course since 2021.
Designed for experienced trainers within the Network Rail Partnership, including British Transport Police and rail operating companies, the course run by Samaritans trainers teaches delegates how to deliver the online Managing Suicidal Contacts Course (MSC) to frontline staff on the rail network.
The programme takes place over three half day sessions, and upon completion of the Train the Trainer module, the representatives will be equipped with the skills and knowledge to deliver the training within their own organisation. The aim is to give those who work on the railway the confidence to approach someone who may be suicidal and save a life.
Since its inception in April 2021, the unique course has trained 39 additional in-house trainers who have gone on to train over 3,010 rail staff to spot the signs of someone in crisis. With the trainers going onto deliver training in their respective companies, it means that a vast number of people across the sector will be equipped with the knowledge and skills to support someone who may be suicidal on the railway, which in turn can have a direct impact reducing the number of people affected by suicide at the railway.
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Govia Thameslink Railway
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Southern and Gatwick Express Driver Instructor Development Managers have worked with industry partners to begin a practical handling pilot in collaboration with CrossCountry and East Midlands Trains. This pioneering programme, developed in partnership with RSSB, ASLEF, and our own safety teams, has already upskilled over 140 driver instructors — all while maintaining their day jobs during the busiest period for driver training in over a decade.
This initiative is more than just a training programme, it represents a step-change in how we approach driver development. By integrating human factors and non-technical skills, and giving apprentice train drivers greater ownership of their competence, we’re laying the foundation for a more resilient, adaptive, and safety-conscious workforce.
This collaborative, cross-industry effort has the potential to revolutionise driver training across the UK rail network, and we’re proud to be leading the way. This has been led my Michael Hawksworth, with outstanding support from David Joyce, Simon Holden and Michael Powell.
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Company Name
LNER
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I would like to recommend Steffi for her exceptional contributions to the transformation of the driver training programme at LNER. Her remarkable efforts have completely overhauled the apprenticeship programme for our level 3 driver apprentices, turning it from a tedious and monotonous experience into an engaging, learner-centric journey that has yielded outstanding results.
Steffi and her team have collaborated closely with the apprenticeship team, leveraging advanced technology such as driver simulators to seamlessly integrate theoretical knowledge with practical application while ensuring a safe learning environment. This innovative approach has not only enriched the training experience but also led to significant improvements in safety standards.
Moreover, Steffi has successfully integrated Class Marker, an online assessment tool that identifies areas for development for the apprentices. This tool provides real-time information to the Trainer Driver Managers, enabling them to support the Apprentice Drivers more effectively and efficiently. As a result, valuable learning time has been saved, and efficiencies have been created within the programme.
Additionally, Steffi introduced Cognassist, a learner neurodiversity support tool that helps our drivers understand their learning preferences and offers tailored techniques to support their diverse needs. This initiative has made a substantial difference for our neurodiverse learners, ensuring they receive the support necessary to thrive.
Steffi's unwavering dedication and innovative approach have truly transformed the driver training programme. I firmly believe she deserves recognition for her outstanding contribution and the positive impact she has made on Apprentice Drivers and LNER
Thank you for considering this nomination.
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Company Name
Network Rail
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Lindsay and Holly have driven forward environment and sustainability (E&S) this year in the context of career development, STEM engagement and learning within Network Rail. Lindsay was instrumental in providing E&S representation at the Network Rail career fair held in Milton Keynes and attended by people from across the UK at all stages of their career. Her attendance helped broaden the public’s understanding of careers in the railway beyond more well-known ones like engineering and signalling. From a STEM perspective, Lindsay and Holly provided input to the cross-industry work experience week, with dozens of students attending and receiving E&S content that otherwise would have been missing. Finally Lindsay and Holly have developed a new E&S e-learning, primarily aimed at new starters within Network Rail, which provides an overview of Network Rail’s E&S ambitions and gives details on how different roles can contribute. This provides all new starters with the context needed to understand the importance of E&S to Network Rail and how their role supports this. The learning can also be undertaken by current employees as an introduction to E&S or as part of a personal development plan to better understand the subject area. This e-learning updates content that had been created over 12 years ago and aligns with Network Rail’s new Greener Railway Strategy, providing the opportunity to understand our ambitions in an easy to digest format. Overall Lindsay and Holly have really moved E&S learning, development and engagement forward in the last 12 months and should be celebrated for their hard work and determination.
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Company Name
Transport for Wales Rail Limited
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Whilst the Commercial Training Manager was on maternity leave, the Commercial Operations Training Team took on a significant challenge: to review and enhance the final assessment completed by Trainee Train Managers before they commence their on-the-job training.
Led by Mark Brocklehurst (acting Commercial Training Manager), a project team was formed to evaluate every aspect of the assessment — its content, delivery method, and facilitation. Early stakeholder engagement was key, with meetings held to understand expectations and desired outcomes. Mark then brought together lead Trainers to co-design the future of the assessment.
The result was a modular Initial Competence Assessment (ICA) process, shaped by a blend of ideas and insights from across the team. Development was collaborative and inclusive, involving internal Training Team members and external stakeholders from the Train Manager function and Operational Safety Standards.
The first milestone was the creation of an ICA matrix, mapping Train Manager competence standards against the existing training course. This gap analysis identified areas needing improvement and ensured full alignment with the standards. The team then assessed which standards should be assessed during initial training, justifying exclusions where appropriate (e.g. depot-specific standards).
Smaller working groups were formed to determine the most effective assessment methods for each standard. This rigorous process laid the foundation for enhancing training materials, refining assessments, and reviewing the course schedule.
At the time of writing, the team is in the final stages of rewriting assessments, with a full launch of the new ICA process planned for January 2026. The ICA matrix will serve as a lasting resource for stakeholders, offering transparency into what is trained, assessed, and why.
This project exemplifies a strategic and people-focused approach to learning and development. It ensures a clear thread runs through every element — from Task-Based Risk Assessment, to Risk-Based Training Needs Analysis, to competence standards, and into training and assessment. Most importantly, it places the Trainee Train Manager at the heart of the process, removing assumptions and ensuring they are truly and fully trained in all aspects of their role.
The team’s work has been thorough, collaborative, and forward-thinking. They’ve left no stone unturned — and in doing so, have set a new standard for how we invest in people through training and development.
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Transport for Wales
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TfW's Operational Training Team has demonstrated an outstanding commitment to developing talent with their pioneering Virtual Reality training programme. This innovative project moves beyond traditional methods to prepare a highly skilled workforce, directly addressing the challenge of training for infrequent, high-risk scenarios. By enabling Train Managers to practice critical tasks in a risk-free environment, the team is empowering colleagues and enhancing their skills and confidence.
An Innovative Approach to Training
The team recognised a significant gap in conventional training methods. While classroom learning is effective for basic knowledge, it fails to prepare Train Managers for the high-risk, low-frequency events they must handle confidently in their safety-critical roles. These situations are difficult, if not impossible, to replicate on a live network.
To address this, the team embraced VR technology to create a safe and controlled training environment. They developed immersive simulations that allow trainees to experience real-world scenarios, such as dealing with a fire on a train, dispatching, and managing degraded working conditions. This approach is not just about learning facts; it's about building muscle memory and practical competence.
Empowering Our Workforce
The VR programme is transforming how we train and empower colleagues. Based on the Learning Pyramid model, this innovative approach boosts knowledge retention from an estimated 30% for theoretical methods to up to 90% through practical application.
This programme goes beyond initial training, with plans to use the VR scenarios for the ongoing professional development of our qualified Train Managers. The team is also extending the project to include training for our Stations teams and exploring collaboration with other rail organisations, which will allow us to share this innovative practice and contribute to a more skilled workforce across the wider industry.
Setting a New Benchmark
This initiative is a powerful investment in our workforce and a clear example of how TfW is actively developing talent for the future. By moving training from a theoretical exercise to a highly interactive, hands-on experience, the Commercial Training Team is not only creating a more skilled and confident workforce but is also reinforcing a culture of excellence and technological leadership.
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Network Rail
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The Finance Strategy & Development team within Group Finance at Network Rail has pioneered a transformative approach to people development across the UK rail finance sector. Through the creation and delivery of the Industry Finance Talent Pool Programmes, the team has established a gold standard for leadership development, nurturing high-potential finance professionals from junior to middle management into future sector leaders.
Originally an internal initiative, the programme was redesigned and relaunched in May 2023 to include participants from across the rail industry. It now comprises two flagship year-long development journeys:
Finance Leaders Programme – A 10-day programme aimed at developing future Finance Directors, targeting Band 2 professionals such as Heads of Financial Control and Financial Controllers.
Pathways to Leadership Programme – Also a 10-day programme, this supports Band 3 and Band 4 professionals including Finance Business Partners and Management Accountants.
Participants set three strategic goals—business, technical, and personal—forming a learning contract supported by peers and mentors. The programme structure is inclusive and empowering, with mini-cohorts, mentorship, and self-directed learning. Developmental experiences include workshops, guest speaker sessions, case study challenges, and a Senior Leaders Webinar Series featuring candid career insights from top rail finance leaders.
In 2024/25, the programme welcomed 79 participants from 20 organisations, marking it as the first truly cross-industry development initiative for rail finance. Despite its expanded reach, Network Rail continues to fully fund the programme, demonstrating its commitment to sector-wide development.
The programme’s design is dynamic and participant-led, evolving annually based on individual goals and cohort feedback. This ensures relevance and personalisation. Testimonials highlight its impact: improved presentation and interpersonal skills, career reenergisation, and tangible outcomes such as promotions and secondments.
Network Rail’s commitment is evident in the resources allocated—each participant engages in a full year of development, supported by 27 senior finance leaders and numerous guest speakers. In November 2024, the CEO of Network Rail personally engaged with the programme, reinforcing its strategic importance.
The programme’s transformational impact is clear. Since 2013, 211 professionals have completed the Pathways to Leadership Programme, and 76 have progressed through the Finance Leaders Programme. Alumni have secured senior roles across Network Rail, Train Operating Companies, and other rail organisations, often through secondments and job swaps.
The Industry Finance Talent Pool Programmes go beyond technical training. They foster personal growth, leadership development, and cross-sector collaboration. Participants gain confidence, build networks, and take ownership of their career progression. The initiative breaks down silos, creating a resilient and diverse leadership pipeline for the rail finance sector.
This nomination celebrates the Finance Strategy & Development team’s innovative, inclusive, and impactful approach to learning and development—an initiative that is shaping the future of rail finance leadership through collaboration, mentorship, and continuous improvement.
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Company Name
ALSTOM Transport UK
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We are proud to nominate Tim Ward, Head of Tender Procurement at Alstom, for the Learning, Development & Investing in People Award.
We believe there are people who lead, and then there are people who truly build. We’ve thought about how to best describe Tim’s contribution, and words can be limiting when writing about someone we have so much gratitude and admiration for. Tim has outstandingly contributed to the growth and development of procurement professionals across Alstom at both UK level and across Europe, where he has played a pivotal role in developing people and investing time and knowledge.
Tim has shaped the Procurement Graduate Scheme in Alstom. From active participation in defining a development plan that extended beyond the theoretical level, Tim was also involved in all the assessments and selections, also introduced each process in the development of new talent, followed by careful allocation of the most suitable project to each new joiner, perfectly chosen to enrich their knowledge and gradually grow, from both professional and soft skills. He noticed where there was room for improvement and supported the creation of tailored learning journeys for every graduate, and this meant not only theoretical knowledge, but also real-life advice.
Nonetheless, it was key to have a mentor and manager who led by example, and Tim has always done this. He consistently inspires with his work ethic and strategic approaches, while those around him also learnt by observing his work.
This way, graduates benefitted from hands-on experience supported by Tim’s guidance, where real involvement in tenders encouraged critical thinking, independence and confidence development. Then, testament to Tim’s exceptional mentorship, they got to witness their first wins and build their own way of working.
Tim has also contributed to the development of senior and experienced colleagues, this way advancing the tendering role in Europe. That allowed even more stakeholders from various countries to benefit from his work, not only directly but also indirectly. He inclusively supported the growth of different procurement professionals with patience and generosity, adapting his mentoring to complement people’s personalities and values which he always noticed. Thus, his mentoring reached far beyond the UK, being trusted, followed and recognised by different departments.
Tim made space for learning and investing in people, even when deadlines were very tight. Thanks to Tim, many of us have grown not just professionally, but personally. He’s helped shape a diverse and inclusive team that’s confident, capable, and ready to take on challenges. The team spirit he has fostered was built with great collaboration, support and encouragement he always offered. It’s a space where people feel valued, heard, and motivated to contribute, and it reflects Tim’s belief that strong teams are built on trust, openness, and shared purpose.
We are fortunate to have someone like Tim and wholeheartedly believe that great mentorship and investment in people’s development needs to be rewarded and Tim is more than deserving of this award.
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Company Name
South Western Railway
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Tracey is a one stop power house for everything development. Yes, her role is people and development manager, but she is so much more than that. As part of her role she helps the business develop people by delivering workshops for interview skills and CV writing, but she also does it on a one to one basis, she reads people's CV that they just send out of the blue no context asking is this okay? She just rolls with it, gives some feedback and hits send. She doesn't just do the things above once for each individual, if they need more time, she gives them more time, if they need things broken down over and over again, she will do it. She supports initiatives in the business that present an opportunity to engage with others, actively seeking people out to support their development and opportunities that they may not even know exists yet. She has attended our organisations Employee Network events to offer developmental support and those are on a voluntary basis as they are outside of role events. She has taken lists of names from me where she couldn't attend events and reached out to colleagues that wanted support and hadn't been referred by their line managers as yet.
She actively engages with our colleagues to find those that need just a little bit of help, or the absolute most help any one individual can bring to the table and she does it gladly. Anywhere she thinks she might be of help and she's there making a difference, longstanding colleagues she's got you, apprentices she's got you, managers she's got them too. Even if you do not want to leave your role but want to develop yourself, get some new skills and take chances, she's there.
You're in the middle of writing your CV and you are in crisis pulling your hair out because you've only done it once before and you didn't take her course, don't worry, Tracey will pick up your call and guide you through it, she'll send you templates, give you tips and even look over it for you so you can feel confident sending it.
Tracey builds confidence because she has developed this role to meet the requirements of those that need it, workshops, tools and resources that all support the individuals and we have never had anything quite like it before, she has introduced a pathway to colleagues that didn't exist to this degree before.
She is absolutely amazing at what she does, because she cares.
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Company Name
Amulet Security
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I am honored to nominate Tracey for the Learning, Development & Investing in People Award. Throughout her time at Amulet Security, she has consistently demonstrated an outstanding commitment to the growth and success of others.
Tracey has played a pivotal role in developing people within our organization. Her ability to inspire confidence, nurture talent, and provide guidance has not only elevated individual performance but has also strengthened the organization as a whole.
Colleagues consistently praise Tracey for her encouragement, patience, and leadership. By investing her time and energy in others, she fosters a culture of continuous learning and shared success. The positive results of her dedication are evident in improved skills, higher retention, employee achievements, successful promotions.
For these reasons, I am proud to nominate Tracey for the Learning, Development & Investing in People Award. She embodies the spirit of this recognition and has made a lasting difference to the people she supports.
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Company Name
Network Rail
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The team has shown outstanding commitment to developing talent within the rail industry, with a clear focus on frontline construction services. Their innovative and compassionate approach to workforce growth has strengthened skills, leadership capability, and resilience across the region.
At the heart of their success is Leading Through Change—a bespoke training and development programme designed to Support, Train, Retain, Inspire, Value, and Empower. Created in direct response to the evolving needs of the frontline workforce, the programme moves beyond compliance to deliver real value in both practice and people development.
Leading Through Change offers a modular pathway that combines technical and behavioural training for operatives, technicians, apprentices, supervisors, and managers. Key elements include:
Soft-skill development to enhance communication and collaboration
Safety-critical standards and operational refreshers
Leadership and decision-making under pressure
Mental-health awareness and suicide-prevention training
Career-development planning and structured mentoring
Unlike generic courses, the programme uses a blended format—classroom sessions, online modules, and on-site coaching—making learning accessible and relevant to physically demanding roles. Real-time mentoring pairs rising talent with experienced colleagues, creating immediate, practical support.
The impact is already clear. Frontline staff have progressed into more senior roles, teams report greater confidence and stronger collaboration, and safety behaviours have measurably improved. By offering clear career pathways, the team has also reduced staff turnover and increased retention of skilled workers.
Beyond formal training, the team has embedded a culture of care and well-being, particularly around mental health. In an environment where traumatic incidents, including suicides, can occur, they ensure leaders are trained to respond with empathy and provide support. Mental-health modules are now included at every training level, helping staff recognise signs of distress and access appropriate help.
Crucially, this team is known for going beyond training. When regional teams face emotional or operational strain, they step in with practical assistance and visible leadership. Their hands-on presence following difficult incidents has built deep trust and reinforced a culture where people feel valued and supported.
This nomination recognises a team that is not only equipping frontline construction staff with the skills to succeed today, but also building a resilient and empowered workforce for tomorrow. Through mentoring, holistic development, and a genuine commitment to well-being, they are setting a new benchmark for talent development in the rail industry—one that values people every bit as much as performance
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Arriva Rail London and Arriva Group
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Arriva Rail London has demonstrated an exceptional commitment to staff development and inclusive leadership through the creation of its innovative Untapped Talent program. This initiative was born out of a mentoring scheme that brought together employees and senior leaders in a collaborative environment to share ideas on improving training and development across the company. When Darnell Casimier a Customer Service member of staff put the idea forward towards directors off the back of mentoring the idea started to come to life.
Through this mentoring process, it became clear that there was a wealth of potential within the existing workforce—individuals who, with the right support and training, could step into leadership roles. In response, the Untapped Talent program was launched, offering staff the opportunity to be trained up to management level.
A key feature of the program was its holistic approach to development. Participants were not only given structured training but also had the chance to shadow various departments across the business. This provided invaluable insights into how different areas of the company operate and encouraged a more rounded understanding of leadership within the organisation.
The Untapped Talent program stands as a testament to Arriva Rail London’s forward-thinking approach to internal progression, inclusivity, and nurturing potential. It has opened doors for employees to grow professionally while strengthening the company with a more skilled, engaged, and knowledgeable workforce.
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Company Name
GTR
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Since joining GTR in 2016 Victoria has always put her people first and ensuring they work to the strengths and excel in the workplace. We joined together, and Victoria was my Team Leader. She believed I would also excel in being a supervisor and took me on the journey with her. Constantly sharing her experience and talking through the process of decision making and people management with me. If I asked her a question - instead of answering, she would ask me how I would deal with it then give me feedback - helping me improve my knowledge and confidence. She continues to support me to this day. Now a manager myself, I have seen first-hand how Victoria continues investing in her people. She sees small things in people that she identifies as strengths and gives them the confidence to push forward. Always keen to listen to people ideas and other alternatives to completing tasks. She is a advocate for further learning and always putting her staff on courses and development days. Victoria also arranges shadow days for her staff that are interested in other departments as she recognises people need to breath and widen their skills. This includes herself and is always happy to take people under her wing as a Station manager and talk through the role, and show people around. I have also seen, during recruitment processes, where Victoria has interviewed someone, that may not be suitable for a station role - however instead of just leaving it at a declined application - she sees that they have specific skills and would excel in another areas of the business. She then worked with those departments and recruitment to open up opportunities to those individuals. This is all extra work Victoria choses to take on, as well as running a Station, because she wants to see people progress and reach great heights.
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Young Rail Professionals
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At a time when the rail industry faces critical skills shortages, Young Rail Professionals (YRP) has emerged as a powerful recruitment gateway for the sector. In the last 3 years, YRP has more than doubled its membership, reaching thousands of young people and positioning rail as a career of choice for the next generation. (At the time of writing, over 6k members and social media reach of over 25k).
Driving Membership Growth- Over the last three years, YRP has experienced unprecedented growth. Membership has doubled, not through costly campaigns but through authentic advocacy, grassroots engagement, and a reinvigorated presence across Wales, Scotland and Ireland. This is more than a number: it represents thousands of new professionals choosing rail as their home industry.
YRP has ensured recruitment is not confined to London or traditional hubs. The relaunch of the Wales and Western Committees created vibrant entry points into rail where opportunities had previously been fragmented. The relaunch of Scotland and the creation of an all-island Ireland Committee marked historic steps in ensuring young people across the UK and Ireland can see rail as a viable, attractive career regardless of their location.
Unlike company-specific graduate schemes, YRP recruits for the whole industry. Through events, outreach, and networking, YRP has become a trusted voice for students, apprentices, and early-career professionals who might otherwise have overlooked rail. The organisation has created a shared pipeline that benefits the entire sector, uniting operators, suppliers, and government bodies around a common mission: bringing new talent into rail. It has done this for the last 15 years.
YRP’s achievements in recruitment are unique. This is not just one company growing its intake, but a sector-wide movement ensuring rail has the talent it needs to thrive. For its transformative impact on recruitment, YRP is a worthy winner of the learning, development & investing in people award.
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c2c
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At c2c, we believe leadership isn’t defined by job titles or hierarchies. It’s about inspiring others, creating opportunities, and helping people thrive. In 2025, we brought that belief to life with the launch of the c2c Leadership Development Platform—a long-term investment in our people and the future of our business.
At the heart of this platform are two programmes:
On Track – supporting current people managers to lead with clarity, empathy, and purpose.
Track Ahead – preparing aspiring leaders, helping us grow a diverse and sustainable pipeline of future talent.
Together, they reflect our commitment to real career development and leadership at every level.
On Track
Launched in May 2025, On Track is our development programme for existing people managers. These colleagues shape the daily experience of teams across the business—from the frontline to engineering, ticket offices, customer service, Comms, HR and beyond.
Delivered with train4change, the eight-month programme runs monthly full-day sessions focused on what truly matters: engaging and motivating people, handling difficult conversations with empathy, and coaching individuals to thrive.
Impact so far:
70 managers across three cohorts
Representation from every business area
Rich learning through shared experiences and cross-team perspectives
Learner feedback:
“I’ve become more aware of my unconscious biases and value the different roles across the team.”
“On Track has helped me understand my team better and how to support them as a united group.”
“I’m applying the c2c values more consciously—leading by example and keeping my team motivated.”
Track Ahead
Launched in August 2025, Track Ahead is for colleagues who aspire to lead but haven’t yet had the chance—or may never have seen themselves as leaders before. It’s our way of saying: we see your potential and want to help you grow.
The two-day in-person discovery programme builds confidence, capability, and self-awareness. It explores personal leadership style, team dynamics, motivation, and growth planning—practical, reflective, and designed to build real belief in participants’ ability to lead.
Early results:
40+ applications received from across the business
36 spaces across three upcoming cohorts
First session scheduled for November 2025
The c2c Leadership Development Platform is more than training—it’s a cultural shift. By equipping current managers with tools to lead authentically and opening doors for future leaders, we’re investing in a stronger, more inclusive, and more resilient business.
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LIFESAVER AWARD
This prestigious award honours individuals who have demonstrated extraordinary courage and quick thinking in saving lives or preventing serious harm within the rail industry. Whether responding to an emergency or taking proactive steps to prevent a tragedy, nominees will have shown exceptional dedication to the safety and well-being of passengers, colleagues, and the public. This award celebrates the heroes of the railway who exemplify bravery, responsibility, and resilience.
Example job titles in this category:
Everyone!
You can see all the past winners here.
Company Name
Carlisle Support Services
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Guardian on the Platform – The Heroism of Abdirahman Warfa
While on duty at Willesden Junction Overground Station, Abdirahman Warfa witnessed a moment that could have ended in tragedy—a four-year-old girl slipped and fell into the gap between the train and the platform while passengers were disembarking.
In that split second, Abdirahman acted with incredible composure and speed. He immediately signalled to the train driver, halting any risk of the train moving. He then reached into the gap and lifted the little girl to safety. Thanks to his swift response, she escaped injury.
Her family, deeply shaken, took her to the hospital for precautionary checks, but it was clear that Abdirahman’s actions had spared them from a devastating outcome. The parents later expressed heartfelt gratitude for his courage and professionalism, acknowledging that he had saved their daughter’s life.
Abdirahman’s actions demonstrate the highest standards of vigilance, care, and courage. He acted not only as a member of the station sta
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Company Name
Carlisle Support Services
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A Moment of Truth – Abdul Ali’s Decisive Action at Stamford Hill
In a moment that demanded both bravery and humanity, Abdul Ali rose to the challenge, saving a life through his calm resolve, decisive thinking, and deep compassion.
While on duty at Stamford Hill Station, Abdul became aware of a passenger exhibiting erratic and abusive behaviour. Trusting his instincts, he approached the individual to assess the situation. As he engaged with the passenger, the man quietly but chillingly admitted, “I cannot do life anymore.” At that very moment, a train was approaching the platform.
Abdul’s response was instant and lifesaving. He swiftly enacted emergency procedures, signalling to stop the train and preventing what could have been a devastating outcome. But his actions did not stop there.
Remaining with the individual, Abdul provided immediate reassurance, speaking calmly and offering vital emotional support. He quickly contacted the British Transport Police and continued to support the distressed person until emergency services arrived. His presence turned a moment of crisis into one of care and intervention.
Abdul’s actions that day protected not only the individual in crisis but also ensured the safety of other commuters on the platform. His ability to remain composed, compassionate, and focused under immense pressure speaks volumes about his professionalism and character.
His intervention prevented a potential tragedy, and his heartfelt compassion reminded all present of the humanity at the core of public service.
For his vigilance, bravery, and unwavering commitment to safeguarding life, we are proud to nominate Abdul Ali for the 2025 Rail Staff Life Saver Award. His extraordinary actions that day were heroic, and his impact will not be forgotten.
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Company Name
Land Sheriffs Ltd
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We would like to nominate our Land Sheriffs Trespass and Welfare Officer Adnan Yaseen for two incidents where he helped prevent highly distressed individuals from harming themselves or worse.
While patrolling platform 3 at Oxford Station, Adnan observed a middle-aged lady exhibiting signs of distress and attempting to throw herself onto the rails.
Adnan immediately intervened and, with the assistance of station staff, safely escorted her away from the platform to an area where they could talk. The woman was visibly emotional; crying, asking to be left alone and expressing a desire to end her life.
Adnan alerted emergency services and engaged the woman in conversation to calm the situation and ensure her safety. She had drunk two bottles of wine and had previously attempted suicide at Uxbridge and Ickenham stations. Her current distress was due to a recent separation from her husband.
British Transport Police Officers arrived and, after assessing the situation and speaking with the woman, decided to escort her home in their vehicle.
In a second incident, Adnan was approached by an individual who appeared highly vulnerable. The mature man told Adnan he was experiencing suicidal thoughts and intended to either end his life at Oxford or Didcot stations.
Adnan calmed the man and notifying British Transport Police, Western Incident Control and our control centre. Local police officers arrived and Adnan briefed them on the situation.
When British Transport Police subsequently officers arrived, the man was transferred into their care. Clearly very distressed and a danger to himself, they took the man to a local mental health unit under Section 5 of the Vulnerable Person Act.
On both occasions Adnan’s quick response helped prevent a major incident which could have had tragic consequences for two people and their families. By being vigilant and caring, he ensure two vulnerable individuals received the care they needed.
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Company Name
Great western Railway
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Today on the 18th September an incident unfolded on the bridge at Truro It appeared a young female was in distress and was aiming to climb over the side railing and potentially end it all.
Without hesitation Adrian Jones, Chris Green and Adrian Bolt all intervened liaising with the signaler and BTP to make sure this young person didn’t come to any harm. The scenario quickly escalated when the young person saw BTP and they tried to clamber over the railings however the actions of these 3 stopped her from being seriously harmed or worse.
Despite this situation unfolding, I don’t believe any other customers were even aware of the situation and that’s testament to their swift actions. The young lady was taken into the custody of BTP and all ended as well as could be.
I feel its important to recognise the actions of our staff especially at times where it would have quite possibly gone unsaid.
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Company Name
Carlisle Support Services
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Alfred Opoku is a true lifesaver. His exceptional courage, compassion, and presence of mind during a critical incident at Hackney Downs Station made all the difference.
While on duty, Alfred observed a passenger standing at the edge of the platform—visibly distressed and in a fragile emotional state. Recognising the urgency and gravity of the situation, Alfred acted swiftly and with remarkable empathy. He calmly approached the individual, engaged with care, and successfully brought them to safety—preventing what could have been a tragic outcome.
Without delay, Alfred contacted emergency services to ensure the individual received the professional support they needed. His actions not only saved a life but also demonstrated the profound impact that vigilance and compassion can have in moments of crisis.
This incident is a powerful reminder of the importance of mental health awareness and the role we all play in looking out for one another. Alfred’s bravery and humanity exemplify the values we strive to uphold, a
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Company Name
Carlisle Support Services
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Amardeep is a credit to his uniform. When in the process of leaving Smethwick Galton Bridge station at the end of his shift at 6:40 pm, he observed that a local service was at a standstill with the conductor tending to an individual. Aware that this could be a potential issue, Amardeep approached the conductor to see if he could assist in any way. The WMT Ticket staff member then advised that trespassers were present at the station, creating a potential safety hazard. Speaking to the train guard on platform 4, they advised that an individual known to station staff had stated that she intended to take her life. Aware of this potential risk to life and the station’s duty of care, the guard could not allow the train to depart. The guard had alerted British Transport Police (BTP) for assistance, but it would be a further ten minutes until they arrived. After confirming where the individual was located, who had lain on the floor and was refusing to move, but was also not actively attempting to take her life. With this information, Amardeep was able to advise the train guard that he could continue with his duties, but would need to place a caution on the line of this potential issue, and the train departed.
From here, Amardeep and the WMT Station staff member engaged with the individual who wished to travel but had also expressed suicidal intent in her actions. Battling with heavy rainfall, repeated attempts were made to convince her away from the platform, which she eventually agreed to. Providing physical support, Amardeep and the station staff member escorted her to the lifts to the main concourse away from the tracks. Throughout this, the woman held on to their arms for support as they provided her with consistent dialogue and reassurance until BTP arrived. Once in attendance at the incident, Amardeep handed responsibility to BTP, able to leave the area, having been thanked by the WMT staff for assisting for over 20 minutes after his shift had finished.
Amardeep’s swift response and willingness to help no matter the time, or if he is on or off duty, clearly demonstrate what it means to go above and beyond; he cares for others and is always there to help.
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Company Name
Mitie Ltd
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On the 20th September 2024 three of the four:
• Angela Pepper
• Charlotte Colquitt
• Kayleigh Old
• Maggie Brunton
Came across a young girl, a teenager, on the wrong side of the overpass, who was clearly in distress and who in that moment wanted to end her life. Immediately they did what came naturally to them, they sought to help and ensure that something devastating didn’t happen.
Maggie, arriving just a few minutes later, saw Angela with her arms wrapped around this girl, holding on tightly and preventing her from falling from the bridge. She saw Kayleigh talking to the girl, trying to reassure her that it was all going to be alright. And she saw Charlotte who was on the phone to the emergency services asking for their help. Maggie stayed to help in whatever way she could and together they managed to keep that girl rom harm until the emergency services arrived.
This isn’t a happy celebration of a job well done, as it’s such a tragic circumstance that this poor girl was obviously in. But this is a show of immense appreciation and pride in the team here for acting heroically to prevent the loss of life.
I have to also say at this point, that a little later on, we actually found out that these same three had saved the same girl in exactly the same set of circumstances only about a week prior to this incident! They did it without boasting, or vying for any recognition, they did it because they are simply caring and compassionate, and wanted to help a young girl at rock bottom.
All four are Mitie employees working within the Network Rail Doncaster Marshgate Depot, and we at Mitie are very proud of their actions.
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Company Name
South Western Railway
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Date of Incident: 12/09/2025
Service: 2C27– Waterloo to Reading
Location: Approach to Ashford Station
Trainee Driver Involved: Annabelle Marks
During the operation of the 2C27 service from Waterloo to Reading on the 12th of September 2025, an incident occurred involving a vulnerable teenage trespasser on the approach to Ashford Station. Trainee Driver Annabelle Marks displayed exemplary conduct and outstanding lifesaving skills during this critical situation.
Upon identifying the presence of the trespasser near the track, Annabelle immediately volunteered to assist and engaged with the individual in a calm, composed, and professional manner. She approached the situation with great care and situational awareness, demonstrating exceptional understanding of personal safety and mental health considerations.
Annabelle maintained a non-threatening posture and kept a safe distance initially, ensuring the young person did not feel intimidated or overwhelmed. She introduced herself clearly and reassured the trespasser that she was there to help. Her approach was marked by positive body language and a calm demeanour that encouraged trust and communication.
Once she had established rapport, Annabelle gradually moved closer and sat beside the teenager, providing emotional support. She listened empathetically, offered reassurance, and remained with the individual to ensure their safety until the British Transport Police (BTP) arrived on scene.
Annabelle’s actions went above and beyond the expectations of a trainee driver. Her calm, compassionate response and effective communication likely prevented a serious incident and ensured the wellbeing of a vulnerable individual in distress.
Her conduct is commendable and reflects the highest standards of professionalism, care, and public duty. I strongly recommend her for the Lifesaver Award.
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Company Name
GTR - Southern
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On 16 May whilst out patrolling, Rail Enforcement Officers (REO) Arfath Rahman, Germel Panton, and Nickolas Vrinceanu, were alerted to a concern for welfare at Coulsdon South station. They made way there immediately and on arriving they found a vulnerable female who was intent on ending her life.
REOs tried to engage with the lady but there were immediate language barriers, as she did not appear to have a good understand English and REOs believed she spoke Japanese.
The female was confused, not cooperative and clearly distressed.
REOs noticed that she was wearing a hospital band, but she would not show them the details on it.
Whilst 2 of the REOs helped try to keep the lady calm and out of further danger, the other officer contacted British Transport Police (BTP) directly on the radio, and also called the ambulance service.
This was a very challenging, delicate, and volatile situation but these officers kept calm and professional and prevented the lady from doing any harm to herself until emergency services
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Company Name
Network Rail
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Asad joined Network Rail in April this year having secured a permanent job at Birmingham New Street. Prior to this he had been employed by SES on a temporary basis. On 28/06/2025, despite not being 1st Aid Trained he took responsibility for CPR on a male who had fallen. Below is the text from the Level 1 investigation
19:01 male walks onto the escalator. He is using the right hand rail although he is unsteady on his feet and falls into the right hand rail. He is also holding the right handrail with his left hand whilst he is trying to move down the escalator (non operational). As the steps start to form and he has to fall down, he loses his balance. He falls to his left side and rolls 4 time before landing at the bottom of the escalator.
19:04 Asad arrives with first aid kit and CPR commences.
19:14 Police arrived at scene and took over CPR
19:15 Paramedics arrived and took over from there.
Patient was then taken to the hospital approximately 20:20
Please contact [email protected]
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Network Rail
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Nomination: Brian Paynter – Founder of the Defib Challenge
Summary
Brian Paynter has dedicated his career to one simple, life saving principle: wherever you are on the railway—trackside, depot, office or control—you must know, within minutes, how to reach and use a defibrillator. He turned that principle into the Defib Challenge: a practical, repeatable campaign that empowers colleagues to act fast when seconds count, embeds life saving knowledge across teams, and has already saved lives. Brian always knew this initiative would save lives—we just don’t know how many.
What Brian did
Brian identified a critical gap between having defibrillators available and colleagues knowing how to access them quickly. He created a clear pledge: “Know your nearest defib and reach it in a couple of minutes.” He backed this with toolbox talks, simple mapping, signage prompts and local champions. Crucially, he made ownership personal: every colleague confirms they know their nearest defib, the access route and how to use it—wherever they’re working that day.
Brian also uses major industry conferences and safety events to set this challenge at scale, inspiring hundreds of colleagues and partners to commit to the same life saving standard.
Real world impact
Just months ago, a colleague suffered a cardiac arrest. Because of the Defib Challenge, another team member retrieved the nearest unit and began treatment while emergency services were on their way. That colleague survived. Brian later received an email thanking him for creating the Challenge, which made the difference between life and death. This is not theory—it’s saving lives.
Why this is exemplary
The Lifesaver Award recognises extraordinary courage and quick thinking. Brian has multiplied those qualities across the railway. By removing uncertainty about “where the defib is” and how to reach it fast, he has equipped ordinary people to do extraordinary things. His approach is inclusive (office and on site), practical (no jargon, only actions) and resilient (easy to brief and repeat). It reflects our core value: Everyone Home Safe Every Day.
Industry leadership
Beyond his own organisation, Brian has promoted the Defib Challenge across the wider rail community—sharing materials, speaking at briefings and encouraging suppliers and partners to adopt the pledge. This collaborative approach ensures consistency at interfaces, extends protection to passengers and contractors, and accelerates learning: each success story drives wider uptake and strengthens a culture of action.
Sustainable safety culture
Brian has embedded the Challenge into daily routines: start of shift checks, pre work briefings and office inductions. Leaders model the behaviour, and new starters adopt it from day one. Materials are designed for quick refreshers, so awareness stays high. The result is simple: more people ready to act, more quickly, in more places.
Endorsement
Brian Paynter’s Defib Challenge has changed how we think and act in the first critical minutes of a medical emergency. It’s a humble idea, delivered with persistence and heart, that has already saved a colleague’s life and will save many more. We proudly nominate Brian for the National Rail Awards Lifesaver Award.
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Southern Railway (GTR)
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On 27 August 2025 whilst conducting a joint operation at Epsom Railway station, Rail Enforcement Team Leader Bridget Nolan was approached by a female who had arrived on a train. It quickly became obvious to Bridget that there was something not quiet right. This female looked sad and appeared to be unsteady on her feet.
Bridget took the female through the barriers to a bench and sat her down. The female admitted to Bridget that she had taken over 100 pain killers in an attempt to end her life.
Bridget asked fellow Rail Enforcement Officer (REO) Tina Towner to assist. Tina kept the female talking whilst Bridget called an ambulance.
The female was very drowsy and couldn’t keep herself upright easily so both Bridget and Tina kept her steady and continuously talked and gently shook her to stop her from losing consciousness and falling asleep. Due to the drowsiness, it was hard to communicate with the female, and it was a challenge to get details for the emergency services. Bridget and Tina tried to distract the female with jokes and stories and to tried and build a rapport in order to keep her awake and alert whilst waiting for the ambulance.
REOs managed to get a name and DOB from the female and a check was done on the Police National Computer to make sure she was not missing and to check her details. The female had a history of self-harm and was vulnerable. Her last known addresses were not anywhere local to Epsom and the female seemed to be very unsure as to why she had travelled to the station.
She kept saying that she was unhappy and wanted to end her life.
A paramedic arrived, followed by an ambulance and the female was taken to Epsom hospital for urgent treatment.
Approximately an hour later a message was put out over police radio that the female had absconded from the hospital. A short time later she again appeared at the station. Not only was this concerning because she had left the care of the hospital, but she had returned to the railway station having already said she intended to end her life. Again, she was dealt with by REOs and Police. At the station she was violently sick because of the overdose she had taken, and police then returned her to the hospital.
Both Bridget and Tina showed compassion, care and patience when dealing with this female. It was clear that she was very unhappy, desperate, and needed help. Realising there was an issue quickly and intervening meant this female got the medical help needed after she attempted to taker her life, and proactive communication between the emergency services, and vigilance by REOs also potentially prevented her doing it again.
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East Midlands Railway
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Nomination for the Life saver award – The platform staff at Chesterfield station have demonstrated consistency in preserving life due to the nature of the station and run through trains including both passenger and freight services. The team this year alone have intercepted several passengers that had entered the station to sadly end their lives due to the nature of their mental health.
Sometimes their consciousness is not enough to intercept until the last minute and on several occasions this year including 2 members of platform staff having to pull back a wheelchair user from the edge of the platform with seconds to spare before a passenger train passed through the station @ +70mph. Another example the team were faced with a person who had entered the station with their wrists already slashed and intent on as they said jumping in front of the next train. Another instance this year includes a lady who has been to the station and surrounding areas on several occasions due to her history of previously working with the local police and responding to a suicide at the station. She now suffers with her own mental health and is intent on ending her life at the station.
The team intervene and make themselves that person that will engage and listen to people and give them an opportunity to get things off their chest with the aim to show them there are options and support available for them.
The team are an absolute credit to each other and the support for passengers and each other knows no bounds, the things they have had to deal with over the last 12 months whilst carrying out their duties just further supports the need for this recognition and the knowledge that they really do count and the impact they have made on their local community and station. Their resilience shines through and determination to come to work and get on with duties even after tragic events is extraordinary.
The team regularly engage with our local Samaritans team and are very supportive of the team coming on to the station and sharing the information that is so important to every community.
Chesterfield CSO Team -
Abby Ostafijczuk
Nathaniel Lawton
Joanne Bradley
Mark Ragsdale
Jim Newman
Tariro Mutsvunguma
Des Loftus
Nick Wood
John Johnson
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Direct Rail Services
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When working 4S44 back from Daventry to Crewe on 20th February and around Queensville Curve on the approach to Stafford, Chris spotted something that definitely didn’t sit right with him and it took him a second look when he spotted a person sat by the trackside. The person was a female in their teens to mid 20’s and she had her knees up and her arms around them and was rocking back and forth and in distress. Chris applied the breaks and brought his train to a stand and contact the signaller via the GSMR to make them aware of the situation and that he wouldn’t be moving his train until he knew the woman was safe. Therefore getting the subsequent lines blocked.
He climbed out of the cab and called to the woman from across the tracks and assures her that she wasn’t in any trouble and to make sure that she was ok. She didn’t acknowledge Chris, but just kept rocking back and forth and was crying. Chris didn’t give up and kept talking to her from across the track and saying anything random that he could think of. The person didn’t acknowledge him, but at least was staying where she was, which was a small plus. Although due to contact with the signaller the lines had been blocked. Chris stayed where he was until he could see the BTP and Network Rail staff member. It took the two BTP officers after speaking to the person, who offered some resistance, to pick them up and lead them away to safety. After the Network Rail staff member had locked the gate Chris returned to his cab and awaited the authority to continue working 4S44 back to Crewe for his planned relief.
Definitely the right thing done and I couldn’t be any prouder of Chris and his action that day. A star in my eyes
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Company Name
Carlisle Support Services
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Good afternoon
I whant nominated about Solomon
Their contributions have not only advanced [organization, team, or community], but have also inspired those around them to strive for excellence.
King regards Angela
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Carlisle Support Services
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Recently, Craig Shucksmith’s quick thinking and empathy prevented a young person from committing suicide at Bingley station. Having been approached by a concerned member of the public about a distressed person on a nearby bridge who appeared ready to jump. Rushing to the scene, Craig remained calm with the distressed individual, maintaining communication as he attempted to de-escalate the individual, remaining calm himself as he compassionately and respectfully dealt with the situation. Having turned his body camera on and alerted the police, he was able to guide the individual to a safe space where they could then talk about the situation.
Craig continued to engage with the individual, showing empathy and listening to their struggles, learning that the individual was experiencing a challenging period and was contemplating taking their life. Craig's ability to connect, showing empathy and genuine consideration for their struggles, was pivotal in keeping the person safe until emergency services arrived.
Craig's swift and decisive actions prevented a tragic outcome. This is not the first time he has been recognised for his life-saving efforts; he has received multiple lifesaver awards in previous years, and he is a true superstar and a credit to the entire team.
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Company Name
SE Trains
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Whilst on duty at Margate Dan saved a persons life not once but twice in the space of 30 minutes, once when he stopped a male from going trackside and then after calming that situation down he had the empathy and compassion to follow the male off of station property and located the male in a nearby high rise block of flats on the 18th floor. On finding the male he had already managed to break open a large window and began to climb out of it with a sheer drop from the 18th floor to the ground on the beach front. Dan who has a huge fear of heights grabbed the male and pulled him out of the window and back into the building to safety. Not only did this undoubtedly save the males life but also demonstrated great courage on dans part due to his fears and highlights his care for others.
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Company Name
Carlisle Support Services
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Daniel Ibe demonstrated exceptional bravery and compassion while on duty at Edmonton Green Station. While serving a customer, Daniel was alerted by passengers about an individual who had crossed the track and was pacing on the platforms. Recognising the urgency of the situation, Daniel instinctively donned his HiVis vest and ran up the stairs to speak to the distressed individual. The individual was suicidal and expressed feelings of hopelessness, stating that he didn't care if he got shot or stabbed. Daniel engaged with the individual, speaking to him calmly and empathetically. Through his efforts, Daniel managed to calm the individual down and ensure he was in a better mindset. Daniel's quick thinking and compassionate actions undoubtedly saved a life that day. His presence and ability to handle such a critical situation with care and professionalism make him an invaluable asset to Carlisle and Arrivia Rail London. We are immensely grateful for his dedication and heroism.
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Company Name
Network Rail
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August 18, 2021. Daniel Udoakah and team saved a member of public from committing suicide on trackside of St Mildreds bridge ( Hither Green ) with line speed 70mph. A single phone call to the controlling signal box of the area. This is an 'emergency call', stop all train movement between Hither Green and Grove Park. That action gave way for emergency services to arrive at the scene and talk the individual out of it. Months later, the individual recognised my team in traffic and expressed gratitude.
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Merseyrail
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David Holmes, Station Assistant, Liverpool South Parkway
On the 09th of September 2024 David was alerted to a male that had collapsed on the station concourse. The male was not breathing or responding, therefore, David asked his colleague to contact emergency services whilst he carried out CPR. As the Defibrillator was being prepared David began chest compressions, and the male began breathing again prior to Emergency Services attending soon after. The male was made comfortable. They were later informed that the male was suffering stage 4 lung cancer and had been suffering with chest pains prior to collapsing. Undoubtedly the quick response from David including the training received in CPR resulted in the person's life being saved. David dealt with the incident in his usual understated way and labelled it 'just part of the job'. Being in a situation when CPR is needed is, thankfully, not an everyday occurrence but the way David handled the situation and the attention he gave to person is an absolute credit to him.
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Carlisle Support Services
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A Steady Hand in Crisis – The Compassion and Composure of Dnelle Stoute
While on duty at Willesden Junction Overground Station, Dnelle Stoute demonstrated remarkable courage, swift thinking, and a deeply compassionate approach during a life-threatening medical emergency.
Dnelle was alerted by a passenger that a young girl on board a train was suffering from a seizure and struggling to breathe. Instantly recognising the severity of the situation, Dnelle took control with calm precision. He alerted the driver, called the emergency services, and carefully followed their instructions to manage the unfolding crisis.
While waiting for paramedics to arrive, Dnelle maintained constant communication with the distressed girl, offering her comfort and reassurance. His presence provided a vital sense of calm, not only for the individual in need but also for fellow passengers who were understandably alarmed.
Dnelle remained composed and focused throughout, juggling emergency protocol with genuine care and human connection. His actions likely prevented the situation from deteriorating further and helped ensure that the girl received timely medical attention.
This incident showcased Dnelle’s natural leadership under pressure and his unwavering dedication to the well-being of others. His ability to stay calm, act decisively, and show compassion in a moment of crisis is a credit to himself, his team, and the wider railway community.
For his outstanding response, presence of mind, and deeply human approach during a critical moment, we proudly nominate Dnelle Stoute for the 2025 Rail Staff Life Saver Award. His actions made a difference, and they deserve to be recognised.
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SWR
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I am writing to nominate Guildford Metro Guard, Don Bohara, for his exemplary performance and outstanding bravery during a critical incident on 10th August 2024. Despite being relatively new to the team, Don has already demonstrated remarkable composure and professionalism in the face of challenging situations.
On the day, Don was working his duty as a Guard, operating service 2J68 from Hampton Court to Waterloo. Upon arrival at Raynes Park, he observed a young girl who had jumped onto the tracks from his platform, clearly distressed and intent on taking her own life. Without hesitation, Don acted swiftly, coordinating with the assistance of other passengers to pull her to safety.
During this time, Don also maintained essential communication with the train driver, passengers, and Control. Notably, there was no additional staff presence at Raynes Park or on the train. Shortly after the initial rescue, the same vulnerable passenger managed to escape again and once more descended onto the tracks, this time dangerously close to the DC rail, walking towards Motspur Park. Demonstrating extraordinary courage and quick thinking, Don single-handedly intervened, pulling her to safety for a second time.
The situation escalated as the young girl became increasingly distressed and violent, physically assaulting Don. Despite this, he managed to keep her safe while continuing to communicate with Control and manage passengers onboard. The entire incident spanned 45 minutes, during which Don ensured that the train remained secure until the British Transport Police arrived to take the young girl into their care.
This incident was particularly distressing for Don, given his newness to the role and the absence of immediate support, apart from the driver who was occupied with maintaining communication with the signaller. Nevertheless, Don remained steadfast in his commitment to saving the young girl's life, even in the face of physical and verbal abuse.
Don's strong character, courage, and compassion, undoubtedly honed through his previous service in the military, played a significant role in his handling of this incident. His ability to demonstrate professionalism, calmness, and resilience in such a high-pressure situation is truly commendable and deserving of recognition.
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Carlisle Support Services
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Dorian Jacobs demonstrated exceptional professionalism and composure during a critical medical emergency at Hackney Downs Station.
When alerted to a seriously ill passenger experiencing a seizure on Platform 2, Dorian immediately followed protocol—leaving his gates open to maintain passenger flow and heading directly to the platform. He worked to stabilise the passenger as best as possible, liaised with emergency services, and ensured the safety of others on the crowded platform and stairways.
His quick thinking, calm leadership, and dedication to passenger safety were instrumental in managing the situation effectively and preventing further risk.
Dorian’s actions reflect the highest standards of care, responsibility, and teamwork—he is a true lifesaver.
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OCS Technical Services (Formally FES FM Ltd)
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While on duty at Chadwell Heath station, Doris Asiamah observed a member of the public (MOP) entering Platform 1, which is currently out of use and restricted. The MOP accessed the area by opening the gate and proceeded onto the platform in an unsafe manner.
Recognising the potential seriousness of the situation, Doris immediately applied her HOT protocol training and drew upon skills from her Samaritan course. She stopped her ongoing tasks and quickly approached the individual to engage with them.
During the engagement, the individual disclosed that they intended to end their life. Doris remained calm and composed, demonstrating excellent interpersonal and de-escalation skills. She persuaded the individual to step away from the platform edge while discreetly alerting bystanders to contact Customer Experience staff for additional support.
Doris continued to calmly reassure and engage the individual until two colleagues arrived to assist. Together, they safely guided the person away from the platform, thereby preventing a potential fatality.
Impact:
• Doris’s swift recognition of risk and immediate intervention prevented a vulnerable individual from taking their life.
• She demonstrated exceptional courage, empathy, and professionalism in a high-pressure and sensitive situation.
• Her actions exemplify the importance of vigilance, quick decision-making, and the human impact of frontline staff.
Recommendation:
It is strongly recommended that Doris Asiamah be recognised with a Life Saver Award for her outstanding actions. Her intervention directly prevented a tragic loss of life and highlights the exceptional dedication and care she brings to her role. Doris’s conduct is an example to her colleagues and reflects the highest standards of service and humanity.
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Carlisle Support Services
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Dorothy Omovbude displayed extraordinary courage, compassion, and professionalism during a critical incident involving a distressed young person at Homerton Station.
Faced with a potential suicide attempt, Dorothy took immediate control of the situation—calmly issuing instructions to delay trains and contacting emergency services. While managing the operational response, she remained by the individual’s side, offering comfort and dignity in their most vulnerable moment. She even asked members of the public to use their jackets to shield the individual, ensuring they were treated with respect and care.
Her actions were not only life-saving but deeply human. In an incredibly stressful situation, Dorothy showed empathy, leadership, and grace—qualities that reflect the very best of our values.
Dorothy is a true lifesaver. Her bravery and compassion made a profound difference, and she deserves the highest recognition.
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Amey Rail
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Douglas Bayley works for Amey Rail as a Programme Manager. He has worked in the rail industry since he left school 20 years ago, joining Amey in 2021. Douglas volunteers for Harbour, a charity in Scotland.
Harbour support people and families affected by drug and alcohol addiction, poor mental health, trauma, and social isolation. Providing a wide range of peer-leading support across Ayrshire, from one-to-one interventions to group work, crisis response through their Community Support Vehicle.
Two years ago, Douglas began volunteering with them, starting out in the Community Support Vehicle (CSV). This service plays a vital role in helping some of the most vulnerable people in our community, including those experiencing homelessness, fleeing violence, or escaping abusive relationships. Being able to step into that role and offer people practical support during moments of crisis has been both humbling and life changing for Douglas.
From the beginning of Douglas’s journey, the aim has been simple: to give back what was once given to him. Harbour provided Douglas with a safe space to rebuild, and Douglas wanted to ensure others had the same opportunity.
Douglas became involved with the Men Only Time (MOT) group in Irvine, Ayrshire which supports men in the local area. Many of these men, have lived through addiction, poor mental health, or social isolation.
The MOT group is about more than just recovery; it’s about building trust, confidence, and community. Week by week, Douglas has seen men grow stronger, reconnect with their families, and begin to believe in themselves again. Being part of that process is a privilege and heavily reinforces his belief that peer support can change lives.
Most recently, Douglas has taken on a new role at the New Horizon hospital group within Crosshouse Hospital where he supports patients during their stay and helps them prepare for the difficult transition back into the community. This period can be overwhelming, filled with uncertainty and vulnerability. By being present—whether that’s through a conversation, a visit, or ongoing support once they leave the hospital.
This role also involves going into prisons and speaking with individuals to give them hope that they too can turn their lives around as Douglas recognizes there is always an underlying condition whether it may be addiction, trauma or poor mental health. These can be challenging at times, however with Douglas’s own experience and skill set he has learned through volunteering with Harbour, he is equipped to carry this role out.
Fundraising is an important part of the life of the charity. Douglas recently participated in an event where the team slept rough outside for 24 hours at Dam Park in Ayr. A total of £30,000 was raised to help those in need.
Volunteering with Harbour has allowed Douglas to channel his lived experience into something meaningful, turning the hardest parts of his past into strengths that can benefit others. The most rewarding part of the voluntary work is seeing individuals grow along with their families.
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Company Name
Vital
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Friday, one of our dedicated Safeguarding Patrollers based at Hyndland Train Station, has demonstrated extraordinary compassion, vigilance, and professionalism in his role.
In June of this year, Friday intervened with a vulnerable young woman at the station. Through his calm presence, genuine conversation, and supportive approach, he was able to engage with her and ensure she left the station safely and in better spirits.
Just two days later, the young woman returned with her mother to thank Friday personally. She shared that her original intention that day had been to end her life, but Friday’s kindness and willingness to listen had distracted her from that tragic path. Instead, she chose to reconnect with her family and is now receiving ongoing support for her mental health.
This is an incredibly powerful example of the profound difference Safeguarding Patrollers make every day. While much of their impact may never be visible—preventing harm before it happens—this instance highlights the life-saving effect of Friday’s actions. His humanity, empathy, and dedication embody the very purpose of the Safeguarding Patroller role, and his intervention quite literally changed the course of a young woman’s life.
Friday’s actions deserve the highest recognition and are a testament to the life-changing power of care, compassion, and vigilance within our rail network.
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Land Sheriffs Ltd
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We would like to nominate our GA ASB officers Tony Hall and Samuel Nelson for the professionalism with which they supported and helped a very vulnerable young woman.
Whilst carrying out their routine duties at Norwich Station, our officers were contacted by the station radio and asked to attend the female toilets.
On arrival, they announced themselves and entered. A young woman stuck her hand out of the first cubical covered in blood. She refused to come out until she was sure the toilets were empty and requested Tony and Samuel contact 111 on her behalf.
Our team cleared the room, reassured the woman and she stepped out of the cubicle. She showed them her left forearm which had two large cuts; one of which looked deep enough to reach the bone.
Having spoken to 111, our team were advised an ambulance would arrive in around an hour.
Our team wrapped the young woman’s wounds with a large dressing and bandage, which stopped the bleeding. They discovered that the woman had cut herself using scalpel blades which they found and removed from the area.
Four Norfolk police officers arrived. They were already in the station looking for the woman, as she'd been reported missing and vulnerable earlier that day.
The woman said that she was not in any pain but was feeling light headed and had a very dry mouth. Our colleagues gave her water to sip, which the 111 operator had also advised.
Two paramedics arrived and began to examine her. They did not want to take off the dressing as it was stemming the bleeding and protecting the wound. They checked her blood pressure and Tony and Samuel helped them take her to the ambulance in the station’s wheelchair.
The young woman was taken away to the local hospital to receive care and our colleagues were thanked by the paramedics, police and station staff for their help.
Due to careful intervention of Tony and Samuel, a vulnerable and injured young woman was found, first aid was administered and she was passed into the care of health professionals.
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City & Guilds Training
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I am writing to nominate Gary Chambers for the Rail Staff Awards in recognition of his life-saving actions. His quick thinking and application of CPR skills were instrumental in saving the life of our colleague, Paul Smith, who suffered a heart attack at work.
Gary's heroic actions embody the true spirit of a rail professional. In a moment of crisis, his calm and decisive intervention kept Paul alive until paramedics arrived. The gravity of his actions cannot be overstated, they serve as a powerful testament to the importance of first aid training and its life-saving impact.
At City & Guilds Training, we are committed to making life-saving skills accessible to all, and Gary’s story is a profound example of why this training is so vital. It demonstrates that with the right knowledge and confidence, anyone can be a lifeline. Gary’s bravery not only saved a life but also reinforced our company-wide commitment to safety and well-being.
His actions are an inspiration to all of us at City & Guilds Training, and we believe they are a deserving of recognition by the Rail Staff Awards.
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Company Name
Carlisle Support Services
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Calm in the Chaos – George Ampadu’s Leadership in Crisis
In a moment where lives hang in the balance, it takes extraordinary courage, clarity, and compassion to turn panic into safety. George Ampadu did just that.
While on duty at Forest Hill Station, George was faced with a harrowing situation—an individual attempted to jump onto the tracks in an apparent suicide attempt. In the seconds that followed, George’s instinctive response and exceptional professionalism became the difference between tragedy and safety.
With immediate presence of mind, George acted decisively. He halted the train, ensuring no further danger could unfold, and took control of the situation with outstanding calm and focus. His swift coordination with colleagues and the British Transport Police ensured that support arrived rapidly and the station remained secure for all passengers.
But George’s heroism went beyond operational control. He turned his attention to the distressed individual, offering support, reassurance, and calm words in a time of overwhelming crisis. His ability to show compassion in such an intense moment reflects a deep understanding of human vulnerability—and a steadfast commitment to care.
George’s actions not only saved a life but also exemplified the core values we strive for across the rail industry: vigilance, empathy, and professionalism under pressure.
For his bravery, decisive leadership, and compassionate response in the face of crisis, we proudly nominate George Ampadu for the 2025 Rail Staff Life Saver Award. His commitment to protecting life and prioritising wellbeing, even under immense pressure, is a testament to the highest standards of service at Carlisle Support Services and London Overground..
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Company Name
Scobic Limited
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On 29th May 2025, between 19:30 and 20:00, during a Revenue Protection Push Back shift at Upper Holloway station, Henry Emekwe demonstrated quick thinking and bravery that directly contributed to saving a life.
While his colleague was restraining a distressed passenger in a powered wheelchair who was attempting to move towards the tracks, Henry reacted instantly. From the opposite platform, he ran across and positioned himself on the platform edge, raising his arms to signal the approaching train to stop. His clear and decisive intervention ensured that the driver received the warning in time, and the train was safely brought to a halt.
This action was critical: without Henry’s immediate response, the train may not have been able to stop, and the outcome could have been devastating. His presence of mind under pressure, combined with his willingness to take responsibility in a life-threatening situation, demonstrates the highest standards of professionalism and courage.
Thanks to his swift and decisive actions, alongside his colleague, a vulnerable passenger’s life was saved that evening. Henry’s vigilance, teamwork, and commitment to protecting life fully embody the spirit of the Life Saver Award.
We are proud to nominate Henry Emekwe for this recognition, in honour of his quick thinking, professionalism, and bravery in the face of a critical emergency.
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Amey Rail
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Hugh Irvine works for Amey Rail as a Building Surveyor undertaking surveys of all types of buildings on behalf of Network Rail across Scotland. Hugh has worked for Amey for since 2022.
On 30th October 2024 Hugh saved a stranger’s life on the rail network.
Hugh was working on his own undertaking a survey of Livingstone South station, west of Edinburgh. In Hugh’s own words, ‘I was doing a survey of Livingstone South station when I noticed a rucksack and a pair of trainers on the platform but couldn’t see anyone around. I don’t know what made me look but I poked my head out and looked up and down the track and saw somebody sat on the rail 200 yards away.’
Hugh quickly took the initiative and telephoned the Signaller and asked for all trains movements to be blocked in all directions and grant him emergency access onto the track. Hugh felt that he would be comfortable in trying to diffuse the situation. Hugh saw a young boy, perhaps 12 or 13 years old. He approached cautiously, speaking softly and calmly as he didn’t want him to feel threatened.
Hugh knew that all rail traffic was stopped so his only concern was the young boy. He struck up a conversation with him by asking if he could sit beside him, making sure that he sat on the opposite side to him to prevent him running off up track again. Hugh could tell that he was like a lost soul and tried to get him to open up.
One thing he said that still sticks in Hugh’s mind was did Hugh have kids? Hugh replied, ‘yes, two boys’, and the young boy said, ‘make sure they never end up in this situation’. The young boy’s phone kept going off and Hugh could see it was his mum phoning, which he kept declining.
When the emergency services arrived the British Transport Police were able to lift the boy to his feet and get him back to the platform. They told Hugh he was known to them and was a troubled young man. Hugh was very shaken on the day and kept going over the events in his head.
Hugh knew that he’d done the right thing. Everything was by the book, and Hugh had been a lifesaver that day. Hugh’s COSS training meant he knew exactly what to do – but wish that he’d never needed to.
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Company Name
Amulet Security
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On 9th October 2024 whist on route to catch up at a local coffee shop to the EMR Beeston Station, they encountered a traumatic situation involving a member of the public who was seriously injured by an XL Bully dog attack. Their immediate response to call for emergency assistance and usher a bystander to safety in a local bank and obtain a first aid kit, demonstrated exceptional awareness and compassion for those around the incident.
Their actions did not stop there. While ensuring the safety of others, they provided critical first aid to the attacked man who had numerous puncture wounds from the dog bites, the pavement was covered in his blood, Jeff started applying pressure to his wounded hand, wrist and legs, Martin with a need to cut the man’s jeans to get access to bleeding bites also applied First Aid bandaging his injuries, and taking proactive steps after he went into shock, such as providing a sugary drink, talking to him, keeping him warm and alert. Whilst Martin was on the phone relaying information to the emergency services. Their ability to keep him calm and alert while waiting for medical assistance showcased strong interpersonal skills and commitment to helping those in distress.
When faced with the prospect of an extensive and disgraceful 8 hour wait for an ambulance, they made the decision to transport him to the hospital, ensuring he received timely care. Their teamwork and dedication throughout this incident were instrumental in providing the necessary support to the injured man, including help with the notification made to his family.
Their selflessness and professionalism in such a harrowing situation reflect the highest standards of our values and mission. They went above and beyond to help someone in need. Their actions provided comfort during a time of crisis following the savage dog attack. We have since been informed the dog owner was arrested and his dog seized. The injured male had to under go surgery on the evening of the 10th. The dog owner was wanted by BTP for an incident in which he had thrown his bike on to the tracks,
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East Midlands Railway
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Thanks to the extraordinary vigilance, composure and swift action of Chesterfield Station team members Nick Wood and Jim Newman, a vulnerable individual’s life was saved in a high-risk incident that could have ended in tragedy. Their actions go far beyond the expectations of their daily roles and are a shining example of humanity, teamwork and professionalism at its finest.
The incident began with a piece of crucial information shared four days prior. Local police had contacted the station regarding a high-risk missing person, supplying a description and an incident number. This alert was clearly highlighted on the daily station log and circulated among staff. It was this preparedness and attention to detail that would prove vital when the individual arrived at the station.
Nick first noticed the person - a wheelchair user - entering the station alone and making their way to the far end of the platform, where no trains were scheduled to stop. It had started to rain, and something about the individual’s behaviour and location raised concern. Trusting his instincts, Nick approached and politely asked if they needed help boarding a train. The individual gave a vague response, explaining they were "waiting for someone," which didn’t sit right.
Demonstrating quick thinking and emotional intelligence, Nick encouraged the person to move away from the platform edge to a safer spot. As he returned to the station building, his concern deepened. Recalling the police alert from earlier in the week, he checked the logbook and immediately suspected a match. Without delay, he and colleague Jim contacted the police, quoting the incident number and keeping discreet but vigilant watch.
Events soon took a critical turn. Upon hearing a platform announcement that a train would soon pass through without stopping, the individual suddenly wheeled themselves rapidly toward the edge and leaned forward - clearly intending to go over onto the tracks.
With just seconds to act, Nick and Jim ran across the station, physically pulling the individual and their wheelchair back from the edge, moments before the high-speed train passed through. Their calm under immense pressure, coordination and courage prevented a fatal outcome.
This lifesaving intervention was only possible due to exceptional situational awareness, teamwork and their commitment to protecting others. Nick and Jim not only remembered a critical alert from days earlier, but they also remained calm and compassionate while handling an emotionally charged, dangerous situation.
Throughout, they demonstrated EMR’s core values by putting people first, acting with integrity and showing leadership in an uncertain moment. Their compassion, presence of mind, and refusal to ignore their instincts made all the difference.
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GWR and OCS
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Joseph Merrell, S7 GWR and Rebecca Wright of OCS Cleaner were at St Austell train station, when a customer collapsed on the footbridge. Without hesitation, they quickly assessed the situation and began giving medical attention to the customer who was fitting and in and out of consciousness. Working together Joseph and Rebecca ensured that the customer was kept safe, to avoid them falling down the stairs. Joseph and Rebecca gathered the defibrillator and deployed it under the advice of the Ambulance call operative, providing vital medical attention until the emergency services arrived. Their calm, decisive actions in a high-pressure moment whilst working together demonstrated exceptional professionalism and compassion. By stepping in so confidently, they not only gave the customer the best possible chance of being kept safe, and receiving immediate medical attention, they demonstrated the GWR value of being dedicated to safety and being committed to our customers. Their conduct was a shining example of leadership, care, and dedication in the face of a challenging situation.
What impact have their actions and behaviours have had on other colleagues, customers, and GWR?
Joseph and Rebecca's quick and calm response had a significant and potentially life-saving impact on the customer. By providing immediate CPR and medical attention, they helped keep the customer safe and maintain the safe operation of the station whilst dealing with a challenging situation. Their actions ensured that the customer received urgent care at a critical moment, without delay. They provided reassurance to the customer during a highly distressing situation. There response demonstrated just how important the application of safety training, and swift action can be in supporting a customer when they are most vulnerable, keeping the customer safe and ensuring they received urgent medical attention.
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Amulet Security / Northern Trains
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East Region Travel Safe Officers, Karl Buckton-Nicholas and colleague Simon Firth was onboard a Northern Trains service conducting their routine safety and security patrols.
When approaching Frizinghall Station they became of an individual on the opposite platform sitting extremely close to the platform edge, recollecting previous intelligence recieved relating to this location regarding a vulnerable young female both officers made the decision to quickly disembark the service.
As officers arrived a Northern Trains conducted was checking on the female realising the vulnerable position she found herself in, TSO Buckton-Nicholas aided and supported by his colleague struck up a relationship with the female and attempted to fact find.
The female admitted that she's struggling with her mental health and is unable to take it anymore, Karl shown empathy and understanding whilst being assertive at the correct moments in order to ensure the female was moved to a position of safety away from high speed trains passing through the station.
Both TSOs consoled the female, contacted her social worker and after becoming aware she lives close by, made the decision to escort her back home to ensure she remained safe and secure, going above and beyond all expectations.
The actions and quick thinking from both Karl and Simon prevented a life being taken that night, but what strikes me most is the compassion and understanding demonstrated by officers to not only ensure the female was safe in their care but that she was made to feel like people do actually care and are there to support her when she needs it most.
A positive outcome in a challenging situation handled extremely well by two passionate individuals.
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London Northwestern & West Midlands Railways
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On 3 February 2025, a young lady fainted on the train as it pulled into Snow Hill. Kat quickly caught the lady, stopping her from falling out of the train and onto the platform. She lay the girl on the saloon floor and created a safe space for her. As she waited for the young lady to regain consciousness, she was there next to her holding her hand, reassuring her all the way. As we got her off the train, Kat remained with her, again giving her that reassurance and care, enabling her to feel safe and secure.
Kat called the young lady’s employer who sent someone from her work to stay with her, as well as her partner to inform them of what happened. As we waited for the paramedics to arrive, Kat again consoled the lady, providing her with exceptional support and care. Kat’s actions were amazing to watch as she really demonstrated why she is such an amazing caring person.
Her actions prevented a more serious injury occurring where she could have quite easily fallen from the train. Even after the event, she contacted train staff to ascertain the outcome of the visit of the paramedics. Kat really does deserve to be recognised for this.
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CrossCountry
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The below is a great example of Kevin Rosevear who was working the 1s43 being in the right place at the right time and were able to do the right thing when dealt with a time conscious and potentially serious issue: The below is praise that came through from a customer after what had happened.
My wife & I & two friends were on the above train when my wife became ill prior to the train arriving into Darlington. A request was made for any medically trained person to attend. Two responded & informed train crew that my wife required to be quickly transferred to a hospital. Train crew contacted emergency services & held the train until they arrived & removed my wife.
Please pass on my sincere appreciation to your train crew for their assistance. Also for the care & attention they gave to me & my wife & the care & support they gave to our friends after we left the train.
My wife is now at home, after several days in hospital & is doing well. Once more, my sincere thanks to your staff. They are a credit to Cross Country Trains.
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Amulet (KAD/DLR)
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Team Leader Lamin and Network Security Officer Albert were patrolling together at Shadwell DLR station where they cam across a distressed male with a rope tied around his neck, he had sat down with his ;legs over the platform edge. Their priority was to get the male away from the track but as they tried to talk to him, he kepy tightening the rope arouns his neck. Lamin pulled him back from the edge and held him as Albert liaised with DLR control asking for support from the emergency services.
They managed to get him onto the bench on the platform and calm him down as they waited for the emergency services to arrive, eventually persuading him to remove the rope from around his neck.
The police arrived shortly to support. If it wasn't for their quick actions the situation could have become tragig.
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Amulet
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Lamri has always shown excellence in his work through his attitude to give his all each day no matter which role he is in.
He is always smiling and provides a warm atmosphere wherever he works.
Lamri is also a lifesaver. Whilst working at barking station, he noticed a woman fall onto the tracks due to a medical episode and immediately sprung into action by stopping the oncoming train then providing assistance to the woman, ensuring she received the correct care.
He took control in an emergency situation that could have ended fatally, and also supported his colleagues in the aftermath.
Lamri deserves this award not only for saving this ladies life, but for his everyday attitude towards work. He truly is remarkable and is always eager to do his best.
I believe this award would mean a lot to lamri and I hope he is as proud of himself as we, amulet, are. For his dedication to support others each day.
His ability to raise morale in his colleagues amazes me also, he keeps the team moving and active and lifts spirits at each station he works in.
With excellent standards of uniform and self-presentation, he is a credit to us.
Lamri used his training effectively and identified the risks, checked his surroundings and acted appropriately for the situation. He followed all the steps correctly and ultimately, stopped a tragedy from occurring.
The woman he saved returned to then station in the days following and it was a beautiful reunion.
Well done Lamri!
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Merseyrail
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Leighton Stinchcomb, Train Manager, Kirkdale TCD
"Leighton was golfing with several colleagues from across the network including staff members from Stadler. Towards the end of their round of golf one of the Stadler team members had a medical episode resulting in a Heart Attack. Leighton sprang into action and took total control of the situation, instruction others to escalate the incident whilst he began CPR. Leighton's prompt actions no doubt resulted in the survival of the individual. This was a truly remarkable act that deserves recognition. In addition to the above Leighton has shared his knowledge with colleagues and has been an advocate for promoting De-fib machines to be installed on our trains and also for all Train Managers to be first aid trained."
“Leighton gave CPR to a retired member of staff on a golf course whilst waiting for the emergency service, Leighton saved this man's life. He received numerous firsts aid and defib courses over the years working for MR this enabled him to perform CPR t
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GB Railfreight
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Luke Andrews demonstrated extraordinary bravery and quick thinking when he came across a violent incident while driving one evening. Spotting a police car outside a property in a way that didn’t seem right, Luke trusted his instincts and turned back to investigate.
He found a police officer in serious danger—being physically assaulted by an offender. Despite the risk to his own safety, Luke approached and called out to offer help. The officer, struggling to restrain the attacker, had lost his bodycam during the fight and asked Luke to retrieve it. Luke quickly located the device and began recording, capturing crucial footage that later became key evidence in securing a conviction.
Luke’s actions were courageous and selfless. He put himself in harm’s way to support a member of the emergency services, showing a deep sense of responsibility and resilience. His intervention not only helped the officer in a moment of crisis but also ensured justice was served.
In recognition of his bravery, Luke received a certificate of appreciation from South Yorkshire Police. His colleagues also honoured him with the unofficial “Golden Truncheon” – a heartfelt token from the Engineering Access Team celebrating his heroic actions.
Luke’s story is a powerful example of how railway staff can make a difference beyond the workplace. His vigilance, initiative, and courage reflect the very best of our industry’s values. He reminds us all of the importance of staying aware, acting when something doesn’t feel right, and prioritising safety—for ourselves and others.
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Transport for Wales
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It is with great pleasure that I write this supporting statement for Lydia Sheppard to receive the 2025 Lifesaver Award.
I believe that Lydia would be the best choice for this year’s award due to three recent suicidal person interventions in a very short time period that she was involved in that undoubtedly saved the lives of all three persons.
Lydia is an integral part of my team since she joined the railway in 2022 as a trainee Conductor from the Welsh Ambulance service. She brought to the role her passion for
people in general, and has a lot of transferable skills that fit in well on the railway, such as crisis management and being able to engage critical thinking.
Unfortunately, due to patient confidentiality and non-disclosure agreements she is unable to discuss much of what she has experienced as a paramedic to me, but it is clear traumatic incidents have had an impact on her but she uses those experiences to benefit others such as her colleagues who have learned a great deal about the importance of talking to each other following stressful incidents.
She recently took part in a short video with our communications team that was shared with our colleagues as well as local media where she detailed her recent interventions and the impact it had on her and the implications if she hadn't reacted.
To support this nomination, I can supply the video and supporting statements from our local BTP inspector as well as the incident reports for each event.
https://www.youtube.com/watch?v=ofpfvKJo...
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MITIE
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Following an attempted suicide by a member of the public in the public restrooms at Glasgow Central station, Margaret's quick actions in alerting the station team, as well as actions to keep the member of the public alive and get them down resulted in the person receiving the help they needed at that time. Margaret's quick actions resulted in her being nominated for a chief constable award.
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ScotRail
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While driving a Glasgow Central to Lanark service on 22/05/2025, Mark was contacted by the signaller and informed that there was a report of suicidal female in the area he was driving through. Mark proceeded at caution keeping a lookout for the distressed female. On sighting the person in question, Mark used his emergency situation training and turned on the train tail and hazard lights to alert the express service that was travelling on the opposite line. Mark brought his train to a stand and informed the signaller that he had found the person. Mark spent time trying to convince the lady, who was clearly in distress and mentioned to him that she was determined to end her life, to come onto his train which she eventually did. Mark then obtained permission to keep the female with him in the cab until reaching the next station. While travelling to Lanark she confided in Mark, telling him about a recent traumatic event in her life. Mark demonstrated kindness, empathy as well as vigilance and professionalism while dealing with a fellow human being in what seemed to be a hugely distressing time in her life.
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Vital rail
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Extraordinary Courage
On the evening of March 20th, Matt Bryant, a Contractor on the Amey Track team, was on his way home from work when he encountered a severe road traffic collision involving multiple vehicles. Without hesitation, Matt pulled over and immediately called emergency services before rushing to assist those involved. Upon reaching the scene, he focused his efforts on a woman trapped in the middle car. At this moment, he risked his own safety to save her life. It was then that he noticed two young children in the back seat of the same vehicle.
Proactive Measures
Matt understood the immediate urgency of the situation. He quickly assessed the children’s condition and discovered that one was unresponsive and not breathing. Drawing on his emergency response knowledge, he began performing CPR, managing to revive the child. As he continued to provide aid, the second child suddenly went into cardiac arrest. Matt sprang into action again, administering CPR until the arrival of the air ambulance, whose crew took over and provided further medical intervention.
Bravery and Responsibility
Thanks to Matt’s courage and decisive actions, both children were given the best possible chance of survival before professional medical teams could take over. His selfless efforts in a moment of crisis embody the highest values that can be expected of someone.
Matt’s actions also serve as a powerful reminder of the importance of first aid knowledge, and the difference one person can make in an emergency. He is a true role model, and we are incredibly proud to have him as part of our team. Matt’s bravery and sense of responsibility exemplify some of the upmost qualities a person could have- humility, respect, and an undeniable resilience in helping those in dire situations.
Having someone like Matt in our Amey team is a true gift, and we can rest assured that our staff and wider community are in safe hands. Matt is an example of someone who holds Amey’s value of safety close to his heart with upmost integrity.
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Southern Railway
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Whilst working his driving duty, Train driver Matthew was contacted by the signaller stating there had been a report of a young girl in the cess at a level crossing and to proceed at caution.
As he approached the crossing he immediately saw the girl so he stopped his train. He could see that she was very scared and was scrunched up just by the track edge. He called the signaller and informed them that he had found her and requested a line block. Seeing that the girl was probably not much older than about 13 years old, he decided that once he knew the block was on, he would put on his hi vis, step down from his cab and see if he could help the young girl. On assessing the situation, he quickly realised she had been self harming and had cuts to her arms. After several minutes he managed to coax her on board the train into his cab to safety. Matthew managed to build a rapport with her, she was very timid but she eventually told him her name and that she was 15 years old, she opened up about her family and that she had been walking for 4 hours from her homes to get where he found her. He also identified that they were both wearing braces which seemed to bond them more. When Matthew arrived at Eastbourne, he had a PNB (Personal Needs Break) but decided he wanted to stay with her, he had some antiseptic wipes in his bag so helped her clean her wounds and asked for platform staff to seek medical help. He brought her some food and drink and waited with her until the police & medical support arrived.
Matthew's showed exceptional safety actions along with phenomenal compassion during what must have been a really difficult time. Matthew's quick thinking, kindness, and professionalism made a profound difference in her life at a moment of great vulnerability.
His decision to stay with her until assistance arrived, to clean her wounds, and to ensure she was fed and given something to drink, reflects an incredible sense of duty and humanity. It’s clear that Matthew's actions went far beyond standard protocol, showing a genuine commitment to safety and an ability to handle a crisis with empathy and efficiency, exemplify the best qualities of our team.
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Merseyrail
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Michael Wilton, Station Assistant, Liverpool Central
On a Saturday morning in May Mike encountered a Transgender woman who had been refused travel on the northern line, and they were banging their head, in an attempt to self-harm. They then decided to go into Sainsburys and brought a bottle of bleach. Mike was closely observing them and informed the duty manager, and they intervened and managed to stop the woman. Mike then with the help of the Station Duty Manger, took the lady to a place of safety, ensured that they were warm, delivered first aid to the head and called the ambulance and police. When they were able to speak to the woman, they found that they suffered with depression and weren’t taking their medication and was going through an incredibly challenging time. Mike’s quick intervention saved this lady’s life and stopped further harm from happening.
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Network Rail
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Michael (pictured) Section Supervisor and Matthew Blair Team Leader at Carlisle Pway were working at Carlisle Station. During this time the team came across a member of public who had climbed up onto a bridge near to the railway. The individual was very distressed and seen as a potential risk to their own life. Michael instructed Matthew to call the police whilst Michael approached the individual and tried to calm them down; which Michael was able to do successfully. The person was brought to safety by Michael and taken to the police who were waiting at the agreed location. Michael went above and beyond the next day, attending the hostel as to where the individual resided to check in on how they were doing. Matthew has told us that Michael regularly goes above and beyond for people who are going through a tough time, always making people feel better.
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Transport for Wales
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Mike was the guard on a train approaching Pontypridd and became aware of a distressed female who was being the subject of unnecessary attention from an agressive male on board. Mike weighed up the situation and although both parties had been drinking, identified that the females fear was unusual in this situation. He activated his body worn camera, intervened and put himself between the male and female. He asked the male to leave the service. The male became aggressive and threatened Mike who stood by his decision and stood his ground. The BTP were informed and Mike departed with the female still on board. He found out that she was fleeing domestic abuse and the perpetrator was the male he had protected her from. The male was later arrested and charged with a long campaign of domestic violence with the case drawing local media attention. Mike’s bravery was praised by the Detective involved in the case for intervening. In speaking to Mike afterwards he was aware of the threat but considered the females safety of paramount importance and was keen to provide statements and attend court if required. There has been an increased awareness of the impacts of domestic abuse in the media of late and I am incredibly proud to be his manager and of his decision making and actions in this incident.
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Amulet Security Industries
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Mohammed observed a male and female engaged in a heated argument on platforms 7 and 8. The female was using the male’s phone and refused to return it. He approached and requested that she hand the phone back. She initially refused but eventually complied. Immediately after returning the phone, she pushed the male and attempted to slap him.
To de-escalate the situation, Mohammed intervened and escorted the female outside the station. However, she remained aggressive and continued to verbally abuse the male, who responded with similar language. During this time, the female stated, “I want to punch him.” Mohammed told her this behaviour was unacceptable and attempted to keep both individuals apart. Despite Mohammed’s efforts, the female re-entered the station and ran toward platform 4 where the male had gone. Mohammed followed and attempted multiple times to prevent her from approaching him. She pushed the male again and attempted to strike him.
While attempting to escort her upstairs, she broke away, ran, and jumped onto the live track on platform 4 as a train was approaching. I immediately signaled the driver, who initiated an emergency brake. The female crossed the tracks to platform 5. The train driver contacted the signaller to report the incident.
Mohammed’s quick actions in signalling the driver saved her life and potentially the lives of others. Preventing a collision on the live track is one of the most critical safety interventions you could make.
Mohammed demonstrated situational awareness, clear communication, and decisive action under pressure — all of which are critical in high-risk public safety scenarios.
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Company Name
Scobic Limited
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On 29th May 2025, between 19:30 and 20:00, while on a Revenue Protection Push Back shift at Upper Holloway station, Customer Service Assistant Mohammed Khurram demonstrated extraordinary bravery and professionalism that directly resulted in a life being saved.
During his platform duties, Khurram noticed a disabled passenger in an electric wheelchair who appeared visibly distressed. With care and compassion, he approached the passenger to check on their well being. Through conversation, it became clear that the individual was in crisis and contemplating suicide.
As a train approached, the passenger began moving their wheelchair towards the platform edge. In that critical moment, Khurram acted without hesitation — physically holding on to the powered wheelchair to stop it from going onto the tracks. This was not without risk; the electric wheelchair could have dragged Khurram with it onto the line. Despite the danger to himself, he held firm. At the same time, with the support of colleagues, the train was stopped, preventing a tragedy.
Khurram followed all safety procedures by promptly informing emergency services, while also displaying immense personal courage and strength in restraining the electric wheelchair. His actions went far beyond routine duty: he directly prevented the loss of life at significant personal risk.
Railway staff often encounter difficult situations, but Khurram’s vigilance, compassion, quick thinking, and exceptional bravery under intense pressure truly stand out. Thanks to his intervention, a vulnerable passenger was safeguarded, and a family was spared an unimaginable loss.
We are proud to nominate Mohammed Khurram for the Life Saver Award in recognition of his heroism, professionalism, and unwavering commitment to protecting life.
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St Pancras Network Rail High Speed
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I would like to formally recognise and commend Monique Pascal-Joseph for her outstanding courage, empathy, and professionalism in two separate and extremely challenging situations.
On 14th July 2025, while working on the Southeastern network, Monique intervened when a distressed individual was preparing to jump onto the tracks in front of an incoming train. Through calmness, patience, and compassion, she was able to engage with the individual, offering reassurance and genuine care. Her empathetic approach helped de-escalate the crisis and ultimately ensured the person’s safety at a moment of extreme vulnerability.
On 4th August 2025, while covering as supervisor at Thameslink, Monique faced another equally critical situation. A second individual was again attempting to place themselves on the tracks in front of an approaching train. Monique stayed with them, speaking with kindness, empathy, and respect. She reassured the individual continuously and remained by their side until the British Transport Police arrived. Her presence and emotional support were vital in preventing a tragic outcome.
In both cases, Monique’s actions directly prevented two potential tragedies. Her ability to show deep empathy and humanity in moments of crisis, alongside her professionalism and quick thinking, demonstrates the very best of the values we strive to uphold.
Monique is a true credit to the railway and an inspiration to her colleagues. I strongly recommend her for this award in recognition of her remarkable empathy, courage, and the two lives she has potentially saved.
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GTR - Southern
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On Monday 28th July 2025 Rail Enforcement Officers Kerry Bainton and Morton Carroll were at Brighton station when a member of Gateline staff informed them that a male had forcefully pushed through the Gateline and in the process assaulted several members of the public by pushing into them before boarding boarded a train.
Kerry and Morton got a description on the male and then boarded the train to look for him. They found him sitting down about half way up the train and attempted to engage with the male. They asked him why he had pushed through the ticket barriers and if he had a valid ticket but he was acting evasive and not wanting to engage with them. Using their powers of persuasion they managed to get the male to admit he did not have a ticket. The male was removed from the train to purchase a ticket, however whilst walking down the platform it became clear the male was either intoxicated or under the influence of drugs. Due to the males suspicious behaviour, REOs decided to conducted a check of the males details on the Police National Computer to insure the male was not reported to be wanted or missing.
After building somewhat of a report with the male, Kerry managed to get some details from him as to his identity. As Morton was coping these details down, the male's jacket fell open and in his top shirt pocket a knife handle could be seen sticking out. Morton managed to discreetly inform Kerry of this weapon. Kerry then set about keeping the male engaged in conversation and distracted whilst Morton moved back slightly to call 999. They managed to get the male to sit down outside the front of the station which was very busy with passing people not an ideal place to have an intoxicated person with a knife. Kerry did an amazing job of keeping the male busy, telling him they were going to help him and suggesting that he phoned his father to explain why he’s been taken off a train service. This brought them valuable time whilst they waited for police assistance. Kerry was also mindful of her surroundings and other people managing to keep a good distance between the male and others.
Brighton is a very busy station, with thousands of passengers daily, this male could was potentially not just a danger to himself or the REOs, but all the other passengers and staff. Given that he had already shown no regard for others by pushing into them, would he potentially use the knife.
Kerry was new to the Rail Enforcement team, having only been an REO a number of months. She was also new to the railway, but she used her skills and experience from previous jobs, acting in a calm manner, to control a very difficult and dangerous situation.
Both REOs kept the male occupied till Sussex Police arrived, approximately ten minutes later and subsequently arrested the male.
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Land Sheriffs Ltd
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We would like to nominate our Land Sheriffs Trespass and Welfare Officer Muhammad Uzair for his professionalism and communication skills in identifying and supporting a potentially suicidal man.
While conducting a routine patrol on Hayes’ platform, Muhammad observed a man exhibiting signs of distress; including visible anger and aggressive speech during a video call.
He maintained a discreet presence, monitoring the man’s behaviour; ready to act if it threatened other passengers.
Muhammad was contacted by the station manager regarding reports of a man who was experiencing suicidal thoughts. The description matched the individual he was monitoring.
Station staff joined Muhammad and they approached the male to engage him in conversation.
He initially denied any suicidal thoughts or intent. English was not the man’s first language and when police officers arrived, Muhammad provided Punjabi translation to aid communications.
The man received a telephone call and handed the phone to Muhammad.
The caller (a friend speaking Punjabi) confirmed the man had expressed suicidal thoughts and urged Muhammad to ensure his safety. He believed the man had come to the station to end his life due to significant family issues with his parents, brother and a recent separation from his wife.
An ambulance arrived and police officers arranged for the man to be taken to Hillingdon Hospital for mental health support. His friend also arrived to provide additional reassurance.
Thanks to his observation and language skills, Muhammad was able to calm the situation, prevent a potential suicide and ensure the man received the care he needed.
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Hull Trains
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The safety and well-being of customers, staff, and the public are a primary concern for every organisation in the rail sector. Despite their collective best efforts, accidental deaths on UK railways hit a five-year high in July 2025. Each and every incident is heartbreaking, and awareness campaigns have been launched to tackle the issue.
However, the fundamental reality is that rail operations and trains are extremely dangerous, with the added tragedy of being frequently used as a means of suicide. In the year ending March 2024, there were 274 fatalities due to suicide on the mainline rail network – it is a significant issue that is devastating for victims, their families, rail staff, and first responders. Understanding the warning signs, remaining observant, and knowing mental health first aid are critical.
That brings us to the 24th of July 2025. In an otherwise unremarkable day, a routine service between Hessle and Ferriby became the setting for an extraordinary act of humanity and professionalism.
Hull Trains Driver and Operations Competence Manager, Nathan Jones, was in command – it had been a busy day so far. Suddenly, something caught his attention. It was a vulnerable young girl, lineside, underneath the coming overpass. Nathan acted swiftly and decisively to bring the train to a controlled stop. He then organised and secured signal protection and exited the train, approaching the girl. With calm, compassion, and all due care, he began engaging with the girl. Patiently and with utmost sensitivity, he convinced her to come aboard, where she would be safe.
Once onboard, Katy Taylor, Onboard Manager, extended that same level of compassion and presence of mind. Katy prepared a warm drink for the girl and stayed with her. She provided reassurance, company, and conversation during a challenging moment. Katy continued to take care of the girl as the train proceeded to Brough, where the British Transport Police were able to board the train and take the girl into safe care.
In every way, Nathan and Katy demonstrated the compassion and competence that every rail industry professional should aspire to. This nomination recognises their exceptional vigilance, empathy, and teamwork.
Not only were their decisive actions able to prevent potential harm, but they embodied the values we all hold highest – concern for passenger welfare, safety-first thinking, and human kindness in an exceptionally challenging and fragile moment.
On behalf of the entire Hull Trains team, we ask that you consider Nathan and Katy as worthy recipients of the RailStaff Lifesaver Award. Their response was not only operationally sound, decisive, and efficient, but it was also genuinely caring and informed by their own personal compassion and empathy. A moment of crisis became a moment of care, exemplifying the characteristics outlined by the LifeSaver Award.
Thank you for your consideration.
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British Transport Police
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On Wednesday 12th February 2025, PC Jackson and Webb were on mobile patrol in the Greenock area of Inverclyde, conducting line of route checks. As they were driving between stations, they became aware of a male lying on the pavement who appeared to be injured.
Upon checking on the male, they discovered that he had been stabbed to the back and was losing a significant amount of blood. Rachel and Craig began to administer first aid to the male, updated BX with all the required information and requested Ambulance and Police Scotland.
Thinking quickly, Rachel and Craig had activated their Body Worn Video from the moment they got out of the van which allowed the scene and initial disclosures to be captures to assist Police Scotland detectives. Whilst administering first aid, they tried to obtain as much information as possible from the victim to assist with identifying any suspect or if there was another locus to be secured.
On the arrival of Ambulance and Police Scotland crews, Rachel and Craig provided a comprehensive handover and thereafter began to assist in setting up cordons to minimise disruption to the crime scene.
The victim was thereafter conveyed to hospital where there was a ‘threat to life’ due to the injuries sustained. This has now been removed, and the victim is expected to make a full recovery.
Police Scotland have since been in touch with BTP with extensive praise for Rachel and Craig, wished to pass on their thanks for the swift and effective actions carried out and advised that the BWV footage has been of extreme beneficial use to them. It is believed the actions of Rachel and Craig saved the victims life.
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British Transport Police
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On Sunday 22nd December 2024, PC Maider and PC Martin were on patrol within Glasgow Queen Street station when they were made aware of a medical emergency ongoing on board a service on the high level at the station. On arrival at the train, they located an off duty nurse who was administering CPR on an unresponsive male.
ScotRail were requested to locate a defib whilst Danielle and Kat took turns in performing CPR until the defib was secured and brought back to the carriage.
One shock from the defib was administered with the male regaining consciousness and beginning to breathe again. Scottish Ambulance Service crews attended the station and overtook the medical treatment for the male, who was going to be conveyed to the Glasgow Royal Infirmary. Danielle and Kat provided a details handover to the paramedics on scene, talking them through all medical actions that they had performed.
Once the male was secured in the rear of an ambulance, the crew of the rapid response vehicle passed on high praise for their excellent emergency life saving skills and to the off duty nurse as there was no doubt that they had saved the males life.
The male was thereafter conveyed to hospital where he was laughing and joking with crews en route and apologising for taking up their time. The male went on to make a full recovery. Saving a life is probably one of the best Christmas gifts you could give someone.
A special thanks to Graeme Mitchell, Louise Mccombes and Darroch Irving who assisted on scene securing the carriage, obtaining witness statements and ensuring the welfare of the males partner was taken into consideration. An excellent job by all.
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Land Sheriffs Ltd
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We would like to nominate our Land Sheriffs GA ASB officer Perry Newman for his quick actions and care in preventing the suicide of a vulnerable woman.
Whilst conducting a routine patrol of Cheshunt Station’s Platform 1 which receives trains from eastern Hertfordshire. Perry crossed to Platform 2, where he spotted a woman climbing down on to the tracks in what appeared to be an attempt to kill herself. It was clear that she was very distressed and in a poor state of mental health.
As a train was approaching the station, Perry immediately waved his arms and signalled to the driver to slow and stop and then ran to the other end of the platform to use the phone signal box to alert the network and stop all other approaching trains. However, the phone appeared to be out of order, so he immediately contacted our control room and we passed on the message to the network.
Another train started to slowly approach, so Perry again waved and signalled to the driver to stop completely.
Whilst Perry was at one end of the platform, two members of the public decided to jump on the tracks to help the woman. Our team rushed to their aid and made sure they also were safe. The two men and the vulnerable woman were all led to safety.
Once in a place of safety, our officer was then able to sit the woman down, talk calmly to her and prevent her from harming herself further. Police officers and emergency services arrived and took over custody and care of the woman.
However, while the police were talking to her, the woman’s parents arrived. Unfortunately, the woman did not want to see her parents, so Perry supported the police officers by keeping the parents at a distance and explaining to them what had happened.
The parents informed that the daughter had suffered from mental health issues since she was just twelve, and whilst the woman had self-harmed in the past, she had never previously attempted to take her own life.
The police led the woman and her parents away and our team escorted them, providing breathing space from other passengers. The police officers sectioned the woman under the mental health act and took her away to receive mental health care.
Due to the quick reactions of Perry, a highly vulnerable young woman was stopped from taking her own life and received the care she needed.
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Carlisle Support Services
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Rabbi Uddin faced two separate medical emergencies during a single shift at Bethnal Green Station. One passenger collapsed and stopped breathing; the other was unresponsive after collapsing to the floor.
Rabbi responded immediately, executing emergency procedures with calm precision and professionalism. His quick thinking ensured both passengers received critical care without delay—actions that saved two lives.
His courage, composure, and compassion in back-to-back emergencies are nothing short of extraordinary. Rabbi is a true lifesaver and a shining example of the values we stand for.
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Carlisle Support Services
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Swift, Steady, Selfless – Rhianna Harrison-Yates’ Lifesaving Actions at Hackney Downs
At Hackney Downs Overground Station, Rhianna Harrison-Yates demonstrated exceptional courage, sharp instincts, and deep compassion during a potentially life-threatening incident that highlighted her unwavering commitment to passenger safety.
Whilst on duty, Rhianna noticed a passenger who had fallen between the train and the platform. The individual was crying for help, visibly distressed and in immediate danger. Recognising the urgency of the situation, Rhianna sprang into action. She quickly alerted the train driver to prevent any further movement and calmly took control of the unfolding emergency.
Without hesitation, Rhianna assisted the passenger back onto the platform, her calm and reassuring demeanour bringing comfort in a moment of fear and confusion. Her fast thinking not only prevented a possible injury or fatality but also allowed emergency services to attend and assess the situation swiftly.
Thanks to Rihanna’s proactive response, the individual was fortunately found to be well enough to continue their journey—a remarkable outcome that was only possible because of her clear-headed actions and instinct to protect.
Rhianna’s courage in this situation reflects a deep personal responsibility for the people she serves every day. She handled a frightening moment with empathy, composure, and decisiveness—qualities that exemplify the very best of the railway workforce.
For her lifesaving intervention, her grace under pressure, and her commitment to passenger wellbeing, we are proud to nominate Rhianna Harrison-Yates for the 2025 Rail Staff Life Saver Award. Her actions remind us that heroes walk among us—quietly, humbly, and with a great heart.
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Greater Anglia
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Richard works at Crown Point Depot and on arriving in the Duty Fleet Managers office he noticed the Duty Fleet Manager looking unwell. He quickly identified that the person concerned was in the process of having a heart attack. He immediately contact emergency services and made arrangements for them to be able to attend the section of the depot where this took place. In addition following his first aid training to the person concerned. The emergency services arrived on site, however did not leave as quickly. The manager underwent a second attack in the back of ambulance. Therefore Richards timing and prompt action made the difference in the outcome of that event making him a lifesaver.
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GoVia Thameslink Railway
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I could nominate Rowena for a number of reasons. She is a star at all times and always goes above and beyond the call of duty to help others.
Recently a member of the team fell upon hard times and lost his home, and she very kindly offered for him to stay with her until he got back on his feet. This is a wonderful example of the care and generosity she regularly extends to those in need.
The main reason for this nomination is the care and attention she took when a colleague, Sarah, was very ill at work. Sarah was due to finish at 17:07 on the day and Rowena encountered her in the crew corridor at Brighton Depot, near the carousels looking out of breath and sitting down at about 17:20.
Rowena noticed that she looked unwell and let her know that she was concerned and told her that she was there if she needed any assistance. She resumed her duties in the Resource Managers' office and when she went back down the corridor Sarah was no longer sitting there so she assumed she had gone home.
A little later that evening, another crew member then mentioned that they had just seen Sarah and said she didn't look well and that raised alarm bells for Rowena (as she realised that Sarah should have gone home by this point), so she went to investigate. She asked those in the crew room if anyone had seen Sarah and the crew said she had left a few minutes before. She hadn't passed the RM's desk, so Rowena went down the Line Managers' corridor to check the exit at that end of the Depot.
At 18:50 she found Sarah in the toilets complaining that she was feeling really ill, but she was aiming to get the 19:13 train home. Sarah was having trouble breathing so Rowena felt that Sarah needed medical attention.
The original plan was to send her in a taxi to Worthing Hospital with a chaperone however, Sarah rapidly declined, and an ambulance needed to be called. The Fire Service also needed to attend in order to get Sarah out of the building. Sarah was incredibly unwell, and the ambulance crew believed she had a significant infection due to a high temperature and struggling with the ability to breathe.
Rowena liaised with the ambulance, station and fire crew and arranged for someone to cover her desk as to cope with the disruption that was taking place at the time as well as other issues caused by the hot weather.
It later transpired that Sarah was indeed suffering from a very serious and life-threatening condition which, if left untreated, would have been fatal.
Sarah was accompanied to the hospital and Rowena organised everything else at work. Rowena's ability to think on her feet, her intuition, organisational and risk management skills, and the care and attention she showed for Sarah's wellbeing are all exemplary. If anyone deserves an award, she does.
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Land Sheriffs Ltd
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We would like to nominate our Land Sheriffs SPI night team, Hamza Khan and Omaree Gray for their professionalism and sensitivity in supporting a potentially suicidal teenager.
Hamza and Omaree were called by station control and advised that they were needed on Thameslink underground platform A as there was concern for the welfare of a young female traveller.
As they approached, staff pointed out the young woman sitting on the very last bench talking to other staff. Hamza and Omaree approached slowly and joined in the conversation.
It transpired that the young lady was just 16. She appeared extremely nervous and was continuously looking towards the oncoming trains. Our colleagues believed she was a suicide risk.
To de-escalate the situation and take her out of the way of harm, our colleagues suggested she walk with them to a quieter area. She was initially unwilling but they were insistent and offered her water or coffee which she reluctantly agreed to.
Suddenly, upon noticing an approaching train, the female attempted to move toward the tracks. Hamza and Omaree intervened, blocking her path and shepherding her towards the staff office, away from the tracks and a crowd of onlookers which had begun to form.
She was seated inside the staff office, offered water and our team contacted Station Control to request immediate support from British Transport Police. In particular, they asked for a female officer to be present to help console her.
A female member of station staff helped to comfort the teenager as police officers arrived. Hamza and Omaree provided a full account of what had occurred and remained outside the staff office in case further assistance was required.
The young lady was eventually led away by police officers to receive medical care.
Thanks to the caring actions of Hamza and Omaree, a very vulnerable young woman was prevented from harming herself and received the support she desperately needed.
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Amulet
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On the morning of 29th July 2025 at around 6:40am, Mobile Serrano Officers (Tasking & Loop Team) were preparing to head out for routine checks when a call came through from Mustapha, our Static Serrano at the station: there was a medical emergency on Platform 1.
Within moments, the team rushed to the scene and found a man collapsed on the ground, with Brian performing CPR. Immediately the team rushed into action, A protective human barrier was formed around the casualty to keep him safe and maintain dignity, while other officers managed both platforms, holding back commuters and ensuring paramedics could reach the station without delay.
Two Serrano Officers rotated in delivering CPR while Andrew and Terry brought the defibrillator, as the casualty had stopped breathing — but thanks to the team’s unhesitating response, lifesaving treatment was already underway before paramedics arrived.
Coordinating with c2c staff and the British Transport Police, our team continued to support by managing the level crossing, the movement of other passengers (staying calm and focused despite verbal abuse being directed their way by some less than understanding commuters) and directing traffic outside the station, which helped give the ambulance the best chance to get away quickly and safely.
Thanks to the quick thinking, professionalism, and teamwork of everyone involved, this man was given the vital chance he needed that has meant he has been able to return home to his family — On the 1st of September, the man returned to Stanford le Hope station to personally thank the officers and staff that helped save his life. For the officers, witnessing him fit and well was a moment of pride they will never forget.
Amulet officers involved - Sheston Zipador, George Ipalibo, Andrew Deviell, Jordan Birnie, Terry Goodwyn, Raye Rowland, Brian Wroe, Mustapha Gomez, Olatayo Olatunji
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Amulet Security / Northern Trains
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Liverpool based Travel Safe Officer Shannon Sperke has flourished in her role on the Northern Trains contract since she joined the team
Shannon's infectious personality has already seen her become popular amongst her peers and allowed her to become an integral part of our TSO operation in the West Region which has been captured recently in praise and positive feedback recieved for TSO Sperke from our on site client.
Shannon is consistent in her approach and in her time in the role continues to support those in need on the railway network with Shannon being present for a number of incidents in which she's had to rely on her skills and training in order to achieve positive results.
Shannon demonstrates her willingness to consistently do the right thing which was also evident during an incident a short while back where a vulnerable female entered the toilets at a busy city centre location, Shannon alongside colleagues from The British Transport Police carried out a welfare check on the individual only to find the female distressed and attempting to end her life in the toilet.
Shannon's quick thinking alongside her proactive approach to ensure her presence benefits others not only allowed for a more positive outcome on this occasion but these skills and such outlook from Shannon has avoided many more similar incidents purely from her being visible, approachable and always seeing issues through despite how minor or major they may appear at first glance.
Shannon's attitude and willingness to demonstrate this has been consistent since she joined us and her performance and the exceptional results achieved continue to receive praise and recognition.
TSO Sperke is an officer we are extremely proud to have on the contract and someone with endless potential due to her positive outlook and dedication to help others, this Nomination allows us to recognise just how often she impacts the lives of others
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GB Railfreight
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Simon Bates, Assistant Train Manager for GB Railfreight in Wellingborough, demonstrated extraordinary courage and quick thinking during a critical incident on 29 May 2025, embodying the very best of the rail industry’s commitment to safety and responsibility.
While overseeing the discharge of an aggregate train, Simon noticed that a 360 grab machine operated by a contractor had caught fire. The situation escalated rapidly, but Simon responded without hesitation. He immediately shouted “Fire” over the radio, alerting the machine operator to the danger. Thanks to Simon’s swift action, the operator was able to exit the cab safely and avoid serious injury.
Simon’s leadership did not end there. He quickly coordinated with the two contractor operators on site, ensuring the fire service was called and both entrances to the Wellingborough site were opened, allowing emergency crews to access the scene as quickly as possible. Anticipating further risks, Simon instructed the train manager to move the train set forward into the head shunt. As the fire intensified and hydraulic pressure was lost, the machine’s boom began to descend. Simon’s foresight prevented the bucket from becoming stuck in a wagon, which would have complicated recovery efforts and increased the risk to people and equipment.
Throughout the incident, Simon remained calm, focused, and decisive. His actions not only protected the life of the machine operator but also helped prevent further harm and disruption. Simon’s communication skills, situational awareness, and dedication to the safety of his colleagues and contractors were critical in averting a potentially tragic outcome.
Simon Bates exemplifies the qualities celebrated by the Lifesaver Award: bravery, responsibility, and resilience. His quick thinking and commitment to the wellbeing of others make him a true hero of the railway
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Land Sheriffs Ltd
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We would like to nominate our Land Sheriffs St Pancras day team - Cagri and William for their diligence and care in identifying and supporting a potentially suicidal man.
Our colleagues were carrying out a routine patrol of the concourse inside the entrance to the station when they spotted a man who was clearly distressed and behaving erratically.
They approached him and began to engage him in conversation, asking where he was hoping to travel to and if they could help him.
It soon became apparent that the man was in a poor state of mind and he told them that he wanted to end his own life. Charlie and William spotted that he was wearing a hospital admissions wrist tag.
They called for emergency services and took the man outside to a quiet area where he could get some fresh air and be away from the crowded entrance. The man told our colleagues that he had discharged himself from hospital, against the advice of his doctors.
When British Transport police arrived, Charlie and William briefed them on the situation and helped them guide the man to a police vehicle, before he was driven away to receive medical and mental health care.
Thanks to the observant skills of our colleagues, a vulnerable man was stopped and helped before he could pose a serious risk to himself.
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c2c
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On 29 July, a routine day at Stanford le Hope turned critical when customer, David Taylor, suffered a sudden cardiac arrest on the station platform. In the seconds that followed, the Stanford le Hope station team acted with exceptional calm, coordination, and courage. They raised the alarm, called 999, commenced CPR immediately, and deployed the nearest automated external defibrillator (AED). Through their swift, decisive actions, they helped to save David’s life.
This outcome reflects readiness meeting courage. Earlier this year, c2c completed the installation of defibrillators across the route, ensuring lifesaving equipment is available where our customers and colleagues need it most. On that day at Stanford le Hope, the investment in safety, accessibility, and community stewardship proved its value. Yet equipment alone is not enough. It requires a team prepared to step forward under pressure—people who know what to do and do it without hesitation. The station team became that team: recognising the emergency, assigning roles, and following the AED’s clear prompts to deliver rapid defibrillation while maintaining continuous CPR.
Witness accounts and colleague feedback highlight the professionalism of their response. One team member took control of the scene and directed bystanders; another coordinated with the control room and the ambulance service; a colleague retrieved the AED at speed; and the team maintained clear communication throughout, keeping the area safe and preserving privacy and dignity. They stayed with David until the ambulance arrived, sustaining the chain of survival: early recognition, immediate CPR, rapid defibrillation, and handover to advanced care.
The ripple effects are profound. David is with us today because every link in that chain held. The AED rollout earlier this year made rapid defibrillation possible; the Stanford le Hope team ensured it actually happened. Their actions exemplify the best of c2c’s safety culture—combining practical preparedness with human care. In minutes that mattered most, they turned policy into practice and equipment into impact.
We often say safety is our first priority. This nomination puts a human face on that commitment. It honours a team that translated training and readiness into lifesaving action, showed leadership in a high pressure moment, and demonstrated what it means to care for colleagues and customers alike. For their composure, teamwork, and decisive intervention—embodying c2c’s values when it counted most—we proudly nominate the Stanford le Hope station team for recognition. Their response is a model for our network: the right kit in the right place, and the right people ready to use it.
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Carlisle Support Services
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At Wolverhampton station, when RSO Stephen Anslow was out patrolling, a member of the public ran over to him, panicked, sharing that a male had fallen around the corner by the Sainsbury's and appeared to have banged his head. Rushing to the individual, Stephen discovered a man lying on the floor, breathing, with another male next to him. Staying calm in a heightened situation, Stephen advised the other male to put the injured male into the recovery position as they awaited police and paramedics. Shortly before the paramedics arrived, the individual lost consciousness and stopped breathing, requiring Stephen to get a defibrillator whilst CPR was provided, the defibrillator was used and then followed up with more CPR, which ultimately got the patient breathing again. The ambulance took the man to the hospital as Stephen stayed with the police, who took him to the nearest BTP office to provide a debrief of what had occurred. With his actions, Stephen was integral to saving an individual's life who may not have made it otherwise.
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London Northwestern & West Midlands Railways
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I would like to nominate Steven Jones and Dan Edwards jointly for the Life Saver Award following how they dealt with a suicidal female at Longport station on Saturday evening.
Dan was completing revenue duties on the train when he arrived at Longport station and noticed a couple on the platform when completing dispatch duties. It was clear something wasn’t right, and the girl appeared vulnerable.
The driver, Steven Jones, had noticed that something wasn’t right and was already on the phone to the signaller. Dan was by the driving cab and heard the female say that she wanted to kill herself and discerned that the male was in fact her carer.
Dan discreetly advised the driver by typing into his phone what he had heard about the female’s state of mind. Dan kept Control up to date and Steve managed to get the girl onboard to chat with her. After some time, the care home staff arrived and took the girl away with the police in attendance.
This would have been a challenging and emotional time for both Steve and Dan and I believe they dealt with this incident in a proactive and sympathetic manner and so should be rewarded for this. Things could have worked out differently for this vulnerable passenger and potentially others had they not intervened in the way that they did.
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Merseyrail
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Stewart Boyd, Station Retailer, Hoylake
We believe that Stewarts actions on the night in question deserve recognition which he deserves. Others observed the actions on that night with the passenger at Hoylake train station and he did and incredible job. His quick reactions to the situation were exemplary. Stewart was amazing and his CPR helped to keep the young lady going till paramedics arrived and his unwavering dedication to not stopping. His colleagues believe he was a true hero. Unfortunately, the customer passed the following day, however Stewart's actions gave her friends and family time to say goodbye. Stewart even attended the funeral where family were present, and they were very thankful for his actions on the day. He deserves to be recognised for his incredible actions on the day and the conditions in which he continued to perform CPR throughout.
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GTR
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"All Aboard The Great Northern Brew Train 2025"
Boarding the service at Peterborough the two REOs were joined by representatives from The Samaritans, Mental Health Charity Andys Man Club and The Jordan Legacy and headed off towards London. As the train headed South, the team walked the service, engaging with the travelling public and handing out tea bags and biscuits, and a chat about mental health and wellbeing. This is the second year that both Stuart and Iain have arranged the "Brew Train" and invited key stake holders and mental health charities aboard into London. Over the last 3 years both Stuart and Iain have both been strong advocates and drivers of mental health, especially Men's mental, around the rail network. Their work has seen them promote the many options available to those that find themselves in crisis. It is a testament to Stuart and Iain of their drive to see mental health incidents across the rail network reduce by engaging with partners, charities and those, more importantly, who are in crisis.
"Where do I go from here?" This was the question asked to them after coming across a young male in crisis.
The officers were on the return journey, having been on The Brew Train earlier. They noticed the male sat at the rear and appeared to be in an upset state. The officers & Steve Philip from The Jordan Legacy, engaged with the male who opened up to being in a bad place and wanting to take his life. He explained that he had called a close friend for help and arranged for him to meet him in London for a coffee. Sadly the friend was too busy and didn't have the time to listen. The young man was at a loss so boarded a service with no clear plan. Taking the time to listen to the male, without being judgemental of his circumstances, the officers and Steve were able to offer valuable support, help and advice. He was told about meetings at various locations across the country. The officers got off with him at and made arrangements for him to be collected. It is the officers opinion that had they not interacted with the male, the outcome may have ended in another male taking his own life.
Steve Philip said " Never underestimate the power of being prepared to listen to someone, you might be the difference they need in that moment"
Rebecca Butler GTR Safeguarding Manager had this to say
“It is well known that our Rail Enforcement Team makes such a difference across our network, but for me it is their holistic approach to care which always shines through. Stuart and Iain are true advocates mental health support, taking the time to encourage passengers and staff to talk and ask for support when needed. Their approach, their ability to connect, and their dedication to making a difference, especially for those who feel unseen is nothing short of extraordinary.”
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Carlisle Support Services
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Tavara Barhuti demonstrated extraordinary bravery, professionalism, and composure when a passenger collapsed on the platform at Walthamstow Central station. Tavara, supported by his colleagues, responded with remarkable speed and clarity, immediately assessing the situation and taking decisive action.
His effective use of the defibrillator and calm leadership under pressure were instrumental in saving the passenger’s life. Tavara’s actions reflect the highest standards of duty of care, teamwork, and operational excellence. His courage and commitment not only saved a life but also inspired those around him and reinforced the importance of preparedness and compassion in public service.
Tavara’s quick thinking and use of life-saving equipment directly contributed to a successful resuscitation.
Teamwork: He coordinated effectively with colleagues, ensuring a smooth and professional emergency response.
Professionalism: Maintained composure and focus throughout a high-stress situation.
Impact: His actions saved a life!
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Network Rail
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I am proud to nominate the team for their outstanding cross-industry safety learning initiative following a serious operational incident in May 2024. A train was authorised past a signal at danger while the Redcar level crossing remained open to road traffic, resulting in a collision with a car. Thankfully, only minor injuries were sustained, but the potential for a far more catastrophic outcome was clear. During the investigation, it became evident that this incident held powerful learning opportunities for the wider rail industry. One of our objectives within the North & East ORA team’s safety forum with Northern was to produce a joint lessons learnt video that could be shared industry-wide. Steph worked closely with Sam McCaffery (Senior Communications Manager), who engaged the national film team led by Alex Green, including Joseph Zafar, Amy Woodall, and Ellie Miller. Steph, Sam, Matt Foote, and Stephen Hargreaves (Northern) shaped the brief ensuring the key learning points were clear, impactful, and relevant. The film team then worked from this to brilliantly bring the story to life in a thrilling and visually engaging way. Northern also provided cab footage of the incident, which added authenticity and gravity to the final product. The group’s ability to collaborate across multiple teams and keep the project aligned with its safety objectives was exceptional. They ensured that the voices of those directly involved in the incident Signaller Lennon Tambula, Driver Andrew MacDonnell, and LOM Bronwyn Hodgson were respectfully and powerfully represented. Their courage in sharing their experiences was supported by Claire Hiley, Lennon’s mental health first aider, whose care was vital to his participation. The video delivers four key learning points: 1. Take your time when making safety-critical decisions—remember Take 5 and Stop, Think, Act. 2. Ensure clarity in safety-critical communications—be Accurate, Brief, Clear, and Professional. 3. Use all available tools—route cards, rule book knowledge, and local instructions. 4. Work together—safety is a shared responsibility across the railway. The team championed a peer-to-peer learning approach, ensuring the video featured frontline staff to make the content relatable and impactful. This decision has made the video a powerful tool for safety briefs and training sessions across the industry.
The video has been circulated with an overwhelmingly positive response with recipients grateful for the opportunity to learn and admiration for the courage of those involved to come forward and share their story. It will be included in the signallers development days nationally across Network Rail and driver training materials at Northern and other TOC and FOCs plus RSSB.
This project is a shining example of collaboration across: North & East ORA team; North & East Local Operations team; North & East Communications team; National Film team; and Northern. Their dedication, empathy, and professionalism ensured that this video not only educates but also honours the experiences of those involved. The group’s work has helped drive home the serious consequences of our actions at work and the importance of learning from incidents to prevent future harm.
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GB Railfreight
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Toby Prescott, Train Manager for GB Railfreight at Ferme Park in North London, demonstrated exceptional awareness and compassion during a critical incident on 19 March 2025, embodying the values of bravery, responsibility, and resilience celebrated by the Lifesaver Award.
While working near Chettisham Crossing close to Ely, Toby noticed a vulnerable woman sitting beside the tracks. Recognising the potential danger, he acted immediately—safely stopping his locomotive and approaching her to check if she was alright. Realising she was in distress, Toby invited her into the cab and took her to Ely station, where she could receive further support and assistance.
Toby’s intervention came at a crucial moment, as another train was due to pass the location shortly after. His quick thinking and willingness to act almost certainly prevented a tragedy and ensured the woman’s safety and wellbeing. Throughout the incident, Toby remained calm, compassionate, and focused, providing reassurance and practical help in a difficult situation.
Toby’s actions exemplify the highest standards of care and responsibility within the rail industry. His ability to spot a potential crisis, respond decisively, and support someone in need demonstrates the qualities of a true lifesaver.
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Avanti West Coast
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Whilst working on 1A71, a passenger suffered a cardiac arrest after leaving Manchester Piccadilly. On the approach to Stockport, Tom got a crew call from the catering team to say a gentleman had collapsed and was having a heart attack. Tom contacted the signal to ensure a quick arrival into Stockport where the ambulance service was due to arrive.
On securing the train, Tom ran down to coach F to perform CPR on the passenger. The defib was brought down by the Train Manager and two shocks of the defib were used. After about fifteen minutes of CPR they managed to get a pulse back and shortly after the ambulance service arrived. After their assessment they confirmed that he had “ROSC” which stands for return of spontaneous circulation. In essence, he was alive.
Tom’s calm manner, professionalism and commitment to safety played a vital part in saving this person’s life. He went above and beyond his role as a train driver and his actions will have been crucial to the positive outcome that was achieved that day.
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Network Rail
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On the evening of 24th December when the majority of staff had left the building for the Christmas break, Tony discovered a member of cleaning staff collapsed and unconscious at the end of the corridor. He ran into the control room requesting assistance, before immediately returning to the collapsed staff member, contacting an ambulance and performing CPR on them. He co-ordinated additional staff to go to the security gates to allow ambulance access to site and direct them to his location, and then continued CPR until they arrived. Upon ambulance arrival they informed Tony that without his intervention, the staff member would almost certainly have passed away, and it was only because of him that they were able to get the relevant treatment in hospital and make a full recovery. Tony continued to work the rest of his night shift before going home to spend Christmas Day with his family.
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Amulet Security / Northern Trains
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On 14th July 2025 Northern Trains TSOs Dimitri Jerdev & Tracey Perryman was patrolling the network in the Central region.
As the train arrived into Hattersley station both the conductor and officers noticed a female very close to the platform edge, presuming at this point the female would alight the train officers had no initial concerns, only when the service departed and the female remained alone on the platform did the concern rise.
Both Tracey and Dimitri made the decision to abandon initial plans and made their return back to the station to find the female still present and still at the end of the platform edge.
Officers attempted to gauge the females thoughts and feelings where it became apparent the female was distressed and confirmed she was looking to end her life.
With TSO Jerdev contacting colleagues from The British Transport Police and Tracey building a relationship with the female in an attempt to bring to safety it became clear that the female wasnt of a clear mind and needed some immidiate support.
TSO Perryman and Jerdev managed to bring the female to a safe area of the station away from the tracks only for the female to attempt to run back towards the live tracks.
Both officers now supported by colleagues from BTP managed to apprehend the female for her own safety, ensuring her safety remained their priority.
The female was accessed by a mental health crisis nurse present with police and was escorted to hospital to ensure she recieves the care and support she deserves.
Both Tracey and Dimitri should be extremely proud of their quick thinking and actions throughout which ultimately led to a life being saved, something of which we are incredibly proud of.
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Network Rail
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During an overnight track inspection on the Lanark Branch (Scotland) on the 1st of April 2025, William Hastings demonstrated exceptional bravery and quick thinking in a life-threatening situation. While carrying out his duties, William discovered a member of the public (MOP) lying on the track and had sustained severe injuries after being struck by the last train of the night. The individual was in a critical condition, with significant trauma to their hand and arm, which appeared to have been run over by the passage of the train.
Recognising the urgency, William immediately took action. He used his own jumper to wrap the injured area, effectively stemming the bleeding and providing vital first aid. He then called for emergency medical assistance, ensuring paramedics were dispatched without delay.
Upon arrival, paramedics confirmed that William’s swift intervention was life-saving. The injured person was not only at risk of bleeding out but was also developing hypothermia due to prolonged exposure. William’s calm, decisive response and compassionate care directly contributed to preserving the individual’s life.
His actions exemplify the highest standards of safety, vigilance, and humanity, and are a powerful reminder of the critical role our frontline staff play in protecting lives.
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LIFETIME ACHIEVEMENT AWARD
This prestigious award honours an individual who has dedicated their career to the rail industry, leaving a lasting impact through their contributions. Whether through pioneering projects, safety improvements, or shaping the industry’s future, the recipient embodies excellence, dedication, and service. This award celebrates a career of remarkable achievements that have influenced colleagues, passengers, and the wider rail community.
Example job titles in this category:
Everyone!
You can see all the past winners here.
Company Name
Greater Anglia
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I am coming up to 25 years working on the railway, specifically at Cambridge station (the main one)
From day dot Alan has been a fierce presence, supporting staff and also the public, his ability to keep staff in check, whilst earning their respect and being able to support them when most important. My personal experience is that Alan has stepped in when customers are aggressive, angry or just somewhat belligerent. He has taken control of an uncomfortable situation and turned it around. Another experience was with weekend disruption and Alan was travelling on his day off to see a show in London, his own journey not affected, but put on a high vis vest and stayed to help the staff that were struggling for the duration of the disruption.
This man has in his years helped many staff, been present on many royal and political visits.
Alan has spend much of his time time dealing with complaints that general station staff cannot assist with.
I cannot delve too much into Alan’s time on the railway as my experience is only the last 25 years, although I know his dedication has been a lot longer than my time.
I nominate this lifetime award because it is well deserved and is well earned.
I know I feel safe when I know I have Alan to support me, he is a gentleman.
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Network Rail
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For over 30 years, Alison Smith has been a cornerstone of the rail industry, embodying the values of excellence, dedication, and service that deserve consideration for the Lifetime Achievement Award. Her career spans a remarkable breadth of roles, each marked by a commitment to improving safety, mentoring others, and shaping the future of rail.
Ali began her career as a Ticket Office Clerk and quickly progressed to Safety Manager in Edinburgh. In 1996, she moved to London and became the Duty Station Manager at Kings Cross Station. Her reputation for straight-talking and passion for service became evident as she took on increasingly complex roles, including leading the National Level Crossing Risk Reduction Team and her leadership of the R&D delivery team. Under her guidance, the R&D team evolved into a close knit, high functioning unit capable of prioritising and delivering transformative projects, many of which have won awards and delivered lasting benefits across the railway. She ensured that technologies were not only developed but also embedded into operational practice, driving real-world change.
In Ali's current role she is now playing a critical role in the maturation of the in-house Occupational Health team, helping to shape its structure, ethos, and delivery model. Her influence has ensured that health and wellbeing of the team are treated as strategic priorities, and she has sought to understand what the service needs to deliver what the business requires and set about putting those plans into action.
Beyond her technical achievements, Ali’s legacy is deeply personal. She has mentored countless colleagues, adapting her leadership style to meet individual needs. Her guidance and support has meant that a number of her reports have been shortlisted for prestigious awards, such as the APM Project Manager of the year. As a neurodiverse woman, I’ve often found traditional workplaces challenging, but Ali ensures I have what I need to be productive and successful. Her empathy and flexibility create an environment where everyone can thrive.
Ali’s influence extends far beyond her job title—she is a mentor, a leader, and a trusted voice in the rail community. Her dedication has never wavered, and her contributions continue to resonate across the organisation. She has forged a career while raising a family and has been a shining light for young women who want a career in rail.
We believe Ali exemplifies the spirit of the Lifetime Achievement Award and hope this nomination serves as a small reflection of the immense respect and admiration she has earned throughout her career.
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Amey
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Leaving a lasting impact
Alison has dedicated over 36 years to the rail industry, driving true diversity and inclusion to leave a lasting impact, keeping people at the focus of everything she does.
As Infrastructure Management Director on the renowned Core Valley Lines (CVL), Alison upheld her responsibilities diligently. Under her guidance, the CVL went through the largest transformation, with safety always being a top priority to keep her teams, suppliers and stakeholders safe during major railway works.
Alison is no stranger to witnessing fatal accidents on the railway. Unfortunately, on one tragic day, she lost dear team members. Though she was pained and shaken herself, she made visits to the families affected and supported them through their bereavements. In Wayne Brigden’s (Business Director of Transport Infrastructure at Amey) own words:
“Alison is fiercely protective of her people, who are at the centre of everything she does. In the wake of some truly horrific incidents throughout her career, she has shown unbelievable leadership and compassion, sometimes at great personal sacrifice. She has used these losses to continue to advocate for the safety and wellbeing of her teams, implementing ‘no Red Zone working’ as a standard on the CVL project, demonstrating her care for others not just through her words but her actions.”
As well as employing this new standard, Alison persistently maintains safety as a focus through regular discussions, briefings, and events for the supply chain and stakeholders. She has introduced several new ways of working to reduce safety risks, including using drones for surveying hard to reach areas, removing the need for people to access infrastructure, more mechanised weed spraying, and geofencing to improve protection for those working alongside the railway.
Dedication
Alison’s passion for mentoring is central to her character and is just one way in which she goes beyond her duties to support young engineers and colleagues within the rail community. She knowledgeably applies her 20 years of mentoring experience to empower people to reach their full potential and develop into confident leaders.
Alison’s passion for mentoring is a key focus, leading by example and striving to unlock new potential to shape the future of the industry. She is known for her compassionate but strong leadership, guiding her team through both huge successes and crisis.
Remarkable achievements
Alison’s remarkable achievements are many, but one that stands out the most is in the way she devotes time and patience to support and encourage others. Alison wants others to learn, grow and achieve. A courageous leader, a wise mentor, and a compassionate human being, Alison is a great asset to our team and our community. In her own words:
“The rail industry is a people-centric industry where no single person can drive change or improvement alone. Time invested in people, often in small ways, can lead to significant change. This is why I have remained in the rail industry for over 36 years; thanks to the support and encouragement I have received from so many colleagues.”
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Carlisle Support Services
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Amardeep is a credit to his uniform. When in the process of leaving Smethwick Galton Bridge station at the end of his shift at 6:40 pm, he observed that a local service was at a standstill with the conductor tending to an individual. Aware that this could be a potential issue, Amardeep approached the conductor to see if he could assist in any way. The WMT Ticket staff member then advised that trespassers were present at the station, creating a potential safety hazard. Speaking to the train guard on platform 4, they advised that an individual known to station staff had stated that she intended to take her life. Aware of this potential risk to life and the station’s duty of care, the guard could not allow the train to depart. The guard had alerted British Transport Police (BTP) for assistance, but it would be a further ten minutes until they arrived. After confirming where the individual was located, who had lain on the floor and was refusing to move, but was also not actively attempting to take her life. With this information, Amardeep was able to advise the train guard that he could continue with his duties, but would need to place a caution on the line of this potential issue, and the train departed.
From here, Amardeep and the WMT Station staff member engaged with the individual who wished to travel but had also expressed suicidal intent in her actions. Battling with heavy rainfall, repeated attempts were made to convince her away from the platform, which she eventually agreed to. Providing physical support, Amardeep and the station staff member escorted her to the lifts to the main concourse away from the tracks. Throughout this, the woman held on to their arms for support as they provided her with consistent dialogue and reassurance until BTP arrived. Once in attendance at the incident, Amardeep handed responsibility to BTP, able to leave the area, having been thanked by the WMT staff for assisting for over 20 minutes after his shift had finished.
Amardeep’s swift response and willingness to help no matter the time, or if he is on or off duty, clearly demonstrate what it means to go above and beyond; he cares for others and is always there to help.
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Greater Anglia
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Bob Davies is the very definition of lifelong dedication to the railway. With over 60 years of service, Bob’s knowledge, experience, and passion are second to none. His career began in the ticket office at Braintree, and through hard work and determination he rose into management, where he continues to make an invaluable contribution as Customer Service Project Manager at Greater Anglia.
Bob is much more than his role title. He has become an oracle of railway knowledge, a trusted source of guidance for colleagues across the business, and a steadfast advocate for fairness. His experience is unmatched, but what sets him apart is his willingness to share that wisdom with others, helping to mentor and support the next generation.
Alongside his railway career, Bob is also a qualified magistrate, demonstrating his deep sense of public duty and fairness. He has played a pivotal role in union negotiations, where his professionalism, integrity, and ability to balance perspectives have ensured constructive outcomes.
Bob is respected not only for his expertise but for his character. His commitment, wisdom, and dedication over more than six decades make him a true asset to Greater Anglia and the wider rail industry.
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Young Rail Professionals
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There are lives whose impact isn’t measured in years, but in the light they cast on others. Bonnie Price has given nearly her entire twenties — her most formative years — to the service of the rail industry and its future leaders. As CEO of Young Rail Professionals (YRP), Bonnie has led through crisis, growth, and transformation. Khalil Gibran wrote, “Work is love made visible,” and in Bonnie, YRP has found someone whose love for the industry and its people is visible every single day — in her advocacy, bridge-building, and steadfast protection of YRP’s volunteers and members.
Over three years as CEO — after serving as COO and CFO before that — Bonnie has poured her full talent, voice, and courage into YRP. Like Maya Angelou’s caged bird that sings of freedom, Bonnie has lifted her voice for thousands of young people — ensuring they are not only welcomed into the industry but heard, valued, and protected once inside it.
Under her leadership, YRP has grown into a national force. Membership doubled. Dormant regions like Wales and the West were revived. Scotland flourished. And for the first time, Ireland gained an all-island voice. Bonnie’s belief in regional empowerment and devolved leadership has ensured every part of the UK and Ireland now plays a role in shaping the future of rail.
She also reshaped YRP’s structure, establishing a Non-Executive Board to sit alongside the elected committee — not as bureaucracy, but as foresight. While some called the changes “too fast” or “too loud,” Bonnie had the courage to reform foundations that would sustain long-term growth. Like Dickens wrote, she saw “the best of times, the worst of times,” and ensured that YRP could endure both — protecting future leaders from the burdens she bore herself.
True achievement, though, lies not only in structures built, but in wrongs resisted. Thoreau wrote of lives lived deliberately — and Bonnie’s has been exactly that. Every negotiation, every partnership, every public stand — whether with corporate members, government officials, or even the Secretary of State — has been purposeful, aimed at securing YRP’s future as a gateway and guardian for the next generation of rail professionals.
Her legacy isn’t a tally of personal achievements. It’s seen in the thousands of young people who now stand taller, dream bigger, and step forward with confidence — because Bonnie made a path for them.
This award isn’t about age — it’s about impact. Bonnie’s 6.5 years with YRP have already changed the course of our industry. Her work ensures we don’t just “mind the gap,” but close it — for good.
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London Northwestern & West Midlands Railways
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Born in Ilfracombe, North Devon, Chris grew up near a railway embankment, which sparked his early interest in railways. By age three or four, he knew he wanted to work in the industry.
When Chris graduated from Birmingham University in the mid-1980s and initially passed an interview with British Rail, but further opportunities with them and London Underground fell through during a recession. So, he began an 18-month civil engineering training scheme with West Midlands County Council, later completing it with Birmingham City Council.
He qualified as a Chartered Civil Engineer and moved into project management for highway design. With this experience, he secured a promotion to work on the Midland Metro, where he led infrastructure delivery for the first line between Birmingham Snow Hill and Wolverhampton from 1991 to 1999.
This marked the start of his railway career. Chris oversaw everything from tram stops and depots to electrification and ticketing systems, transforming a planned route into a network serving 6 million passengers annually. As the UK light rail sector was emerging, he also travelled across Europe to study best practices in operations, maintenance, and technical standards.
At this time, the newly launched Cross City line in Birmingham was still running diesel multiple units dating back to the 1950s and early 1960s. Electrification was on the horizon and Chris was involved in procuring the Class 323 fleet. In 1992, he accompanied West Midlands Passenger Transport Authority councillors on a technical visit to the South Yorkshire Supertram, followed by a visit to the Class 323 production line in Leeds. The new trains entered service on 7 February 1994.
Chris then commuted on the trains for the next 30 years (and worked for Network Rail in the meantime). He joined West Midlands Trains in 2022 and two years later found himself responsible for withdrawing the Class 323 units to make way for our brand new Class 730 fleet. Each time we introduced a pair of new Class 730 units, a pair of Class 323 units was taken out, moved from Soho to Wolverton for de-branding, and then on to Allerton for future use.
The opportunity was also taken to plan and run a ‘Farewell Rail Tour’ in September 2024, over many of the routes the units had previously worked on, which carried over 300 passengers and raised over £22,000 for West Midlands Trains’ corporate charities.
At least 17 of the 26 Class 323 units released are already seeing further service, being gradually re-painted into Northern Rail livery for use in the Northern Rail fleet (which had previously operated the remaining Class 323s not based in the West Midlands).
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West Midlands Trains (retired, contracting for charity with Freightliner & Network Rail)
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Darren Ward has dedicated his life to the railway industry & to the service of others. Over a career spanning 38 years, Darren has held senior operational roles across TOCs and FOCs, where he has earned a reputation for calm leadership, operational excellence, and a deep commitment to public service. Though now retired, Darren continues to be an active and influential figure - supporting charitable causes, mentoring colleagues, and contributing to the railway community with the same energy and generosity that defined his career - currently contracting work to Freightliner and Network Rail imparting his experience and knowledge in return for charitable donations.
Darren’s professional journey began in the 1980s, and over the years he rose through the ranks from driver to respected Operations Director. He has been instrumental in shaping safer, more efficient railway operations across the UK. Known for his collaborative approach and steady hand, Darren has led teams through complex operational challenges, always with a focus on safety, service, & people. He has been a mentor to many, often taking time to support younger colleagues and share his knowledge generously.
Yet it is Darren’s parallel journey - his lifelong commitment to charitable work - that truly sets him apart. For more than 25 years, Darren has quietly and consistently used his time, energy, and personal resources to support a wide range of causes, particularly those focused on children’s health and welfare, mental health, and railway heritage. His approach has always been hands-on: he doesn’t just support causes, he builds events, brings people together, and leads from the front.
In the past 3 years alone, Darren has raised over £75,000 for the Birmingham Women’s and Children’s NHS Foundation Trust. In an extraordinary act of generosity, Darren donated 6 months of his own salary to the charity in that.
Darren’s passion for cycling has been a powerful vehicle for change. Over the years, he has organised and participated in a series of long-distance rides across the UK & Europe, each one undertaken with purpose & determination. These include 2026: Salisbury to Tours (France), 2025: Eau de Cologne Ride, 2024: Waterloo to Waterloo, 2023: London to Paris, 2022: Coast to Coast, 2018: St Pancras to Saint Pancras. In addition to his cycling efforts, Darren has also been a driving force behind a series of charity railtours, blending his professional expertise with his passion for railway heritage. These include:
• “Screaming Valentas” (2014 & 2018) raising over £20,000 for the 125 Group and supporting the preservation of iconic British rolling stock.
• “Pickering Paxman” (2017) – raising over £34,000 for Railway Children.
• “Worth Valley Wanderer” (2012) - in support of Samaritans.
• “Swanage Samaritan” (2014) – raising funds for mental health support.
• “Mid-Norfolk Marauder” (2011) – in support of Railway Children.
Darren’s impact is not just measured in pounds raised or miles cycled, but in the people he has inspired. He is known for his humility, quiet determination, and his ability to make others feel valued & included.
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Company Name
LNER
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Dave joined the railways in 1996 and has worked for a series of operators on the East Coast Mainline as Head of Procurement, however Dave has always been more than just a Head of Procurement.
Dave leads his team in a way that demonstrates the LNER values of Own It, Bring Passion, Always Care and Be Bold. His team regularly provide a 100% response rate to the Employee Engagement survey and are always one of the highest engaged teams in the business. He and his team always get fantastic feedback from their customers around the business for their performance and the behaviours they display. Dave has a strong track record of recruiting and developing talent and is rightly proud of the work that his team have gone on to do.
Dave’s been a driving force behind LNER’s adoption of the concept of Social Value in procurement since 2020, ensuring that our procurement competitions not only look for quality products and value for money, but also look at supporting the communities across LNER’s vast route. Since inception we are now managing 64 live schemes, returning over 17.5% of the values of the contracts in social value. In the year to March 2024 LNER unlocked over £21m of Social Local Economic Value to its communities.
Dave always leads from the front in terms of providing support to the front-line of the business. He has been a contingent Train Manager for many years and is one of the first to volunteer to support when needed.
Dave is an incredibly loved member of the LNER senior leadership team and this was ably demonstrated when he had a small health scare at the end of 2024, which prompted a lot of love from colleagues, internal customers and external suppliers
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Company Name
Network Rail
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David is a fantastic ambassador for the rail industry. Having been in the industry for over 20 years, he has a well-deserved reputation for supporting colleagues from new entrants to those who are more established. He is so generous with his time and willing to share his vast knowledge and experience, whilst respectfully challenging. He is a true leader and does so with empathy, honesty and a dash of humour. Never one to turn away from a challenge, he has refined his skills in a range of roles and teams from performance to asset management and is currently the Head of Business Planning and Strategy for Network Rail's Wales and Western region. David is a mentor to many, both formally and informally. David is always a guiding light in what can be a challenging and complex industry. He is an absolute delight and I personally feel incredibly fortunate to have benefited from his tutelage, compassion and understanding. I hope this message has in some way captured the essence of someone who continues to make a lasting impact on the railway community.
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GTR (Southern)
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Denise joined the railway back in 1979 as a young mother, although she claimed this was only for 6 months, her quick progression, from platform, to guard to driver showed her determination to carve out a successful career while managing motherhood. This balance shows her strong work ethic and commitment to providing for her family. The Spice Girls have nothing on Denise - the original "Girl Power" In the 80s and 90s Denise appeared in several media publications, such as Marie-Claire and Woman's Own due to her glamorous looks, long blonde hair, and unlikely career role, the feature showed several women, to which you had to guess their unusual jobs. She also was featured in local newspapers, for breaking the stereotype of a traditional train driver! Denise became one of the first Driving Instructors in the South when she broke her wrist after a trip to India, this did not stop her from working, she took on a role as a production manager based in Redhill depot. (Production Managers are now called Resource Managers), until she was fit to return to driving. In later life unfortunately her husband who she met on the railway, was diagnosed with dementia. Navigating her job and care for her husband requires immense resilience. Denise's ability to face these obstacles, while continuing to contribute to her career is commendable and shows her tremendous strength. She made the difficult decision to go part-time to support him. This adaptability highlights her ability to prioritize her family's needs, whilst maintaining her professional involvement in the railway. By sharing her experience, Denise can help raise awareness about challenges faced by supporting partners with dementia. Her story can motivate discussions about the importance of support systems and resources for anyone in a similar situation. Denise's journey can inspire other working parents and caregivers by showing that it is possible to pursue a career, whilst also being their for loved ones during tough times. She encourages others to seek balance and make decisions that prioritize family without completely sacrificing personal goals. Being involved in the rail industry for such a long time shows her commitment and passion for her work. Such longevity speaks of her resilience and ability to adapt to changes in the industry over the decades. Denise's caring side does not stop at home, a well-respected figure in her train crew depot in Horsham, she has supported colleagues through some difficult times, gaining some very supportive friends. I believe Denise is now one of the longest-serving women in the South.
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AECOM
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I am honored to nominate Eur Ing Ian Moore BTech (Hons), CEng, FIMechE, IntPE(UK) for the Lifetime Achievement Award. With over 30 years of dedicated service to the rail industry, Ian has not only left an indelible mark on overhead line electrification (OLE) in the UK and internationally, but has also inspired generations of engineers through his technical excellence, innovation, and mentorship.
Throughout his distinguished career, Ian has been the guiding mind behind the successful delivery of some of the rail industry’s most complex and high-profile projects. Notably, he was instrumental in leading the electrification design delivery strategy for the Old Oak Common Rail System, part of the HS2 on the network programme. This extraordinarily complex project required interfacing with multiple stakeholders—HS2, Network Rail, Great Western Railways, and numerous contractors—while navigating staging requirements and space constraints. Ian’s technical leadership, collaborative approach, and vision ensured the safe and effective delivery of various stages of this ongoing critical project, setting new benchmarks in multi-disciplinary project coordination.
Ian’s influence extends beyond individual projects—through his leadership role as OLE Technical Manager at AECOM, he has consistently driven design innovation, improved safety, and embedded efficiency into delivery across the sector. One of his most enduring contributions is the development of an internal design drawing management tool, transforming design processes and ensuring accuracy across thousands of OLE drawings.
Equally significant is Ian’s lifelong commitment to mentoring and developing the next generation of engineers and technical leaders. As a Chartered Engineer, Fellow of the Institution of Mechanical Engineers, and registered mentor, he has authored training manuals, created structured development programmes, and personally guided countless engineers towards professional accreditation. Many of today’s OLE technical leaders and future industry specialists credit their professional growth and confidence to Ian’s support and guidance.
From the Crossrail Rigid Conductor adoption, a milestone in UK electrification design, to his strategic work on international high-speed rail schemes, to his mentorship of emerging engineers, Ian’s career is defined by excellence, dedication, and lasting impact. He has shaped not just projects, but the very people and systems that underpin our industry.
For his extraordinary achievements and lifelong service to rail, Ian Moore is a truly deserving recipient of the Rail Staff Award for Lifetime Achievement.
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Network Rail
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A lifelong railway worker, Jim has been on the railway since 1979 and has held a multitude of roles including signalling manager Hull area before the LOM position was introduced. I met Jim while he was working in his current role as a signaller at Leeds Sub-ROC. As well as his signalling role Jim is also an RMT Rep. Since I arrive at Leeds in 2019 Jim has helped me feel welcome and part of the team. Jim has not only made me feel welcome but does the same for every new person we have at Leeds sub-ROC and across the region. He has encouraged me and multiple colleagues to get engaged with the RMT and thanks to him I am now Disability and Equalities officer at our branch. I hope you consider him for this award because he has made mine and so many others working life better. I haven't met a single person in north and east, as well as many people from outside the region in signalling & beyond who hasn't positively benefitted from Jim everyone's best interests at heart, either by having very good rule knowledge in signalling situations or knowing all of our policies inside and out so we can all benefit. Every other time I see Jim he has been either at a meeting making sure new policies that affect our region have been negotiated fairly or that he's represented someone who has asked for his help. His dedication to the signalling part of his role is such that he will never see a shift uncovered at Leeds in a bid top keep our railway running, often switching, at short notice, between day and night shifts, stepping up to cover Shift Signalling Manager or down to help cover link 2. In short Jim has a very calming influence and makes working at Network Rail better.
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Network Rail
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John is a true railwayman through and through. He’s been on the railway 68 years, starting out with British Rail, in Glasgow, as an indentured apprentice at the tender age of 15. He was a locomotive erector, where he stripped and rebuilt steam locomotives. Usually at the end of their contract, apprentices were made redundant, but John was offered a unique opportunity to transfer to a London based traction running depot. He came to London in 1962 for an interview to become a fitter at Stratford, but at the last minute the position was changed to Cricklewood. He began as a fitter, maintaining diesel multiple units and freight diesel locomotives, whilst being trained up to be an ultrasonic axle tester and wheel lathe operative. In 1964, he was promoted to rolling stock inspector which involved examining trains to ensure everything was ok and overseeing maintenance. He was also a breakdown supervisor, which meant being on call 24 hours a day, 365 days a year. The call out team consisted of 12 people crewing a 75-tonne lifting capacity steam crane. Sadly, on 19 December 1973, his team were called to Ealing rail crash site, where 10 passengers died and 94 were injured. John and other volunteers worked with a 75-tonne crane to recover coaches. After four days of 24-hour activity, crews were sent home for Christmas. John slept for two full days. He then attended a meeting at Reading on Boxing Day to consider all the options for the recovery of the locomotive and they made the final lift on 28 December, just in time for him to join his family in Scotland for the New Year. In the mid 70's he then moved to Ripple Lane where he was a traction and plant engineer, managing 100 staff in five plant depots on c2c and Ripple Lane Traction Maintenance Depot. In the late 80's and early 90's he worked in Stratford and designed the ‘Stratford Sparrow’ which appeared on the on the side of the Railfreight rebranded loco. John is the son and grandson of Cowlairs railwaymen, which makes his project managing youngest son, the fourth generation of railway John Browns. His maternal grandfather was a foundry moulder in Springburn’s North British Loco Works. His middle son Duncan is Route Engineer [E&P] Contact Systems at York, and Duncan’s son Harry is an OHL operative at Doncaster. His wife also works for Network Rail. In the year the railway celebrates its 200th anniversary, John is one of the few people who’s family railway history dates back almost three quarters of that. John himself has worked on steam which few current railwaymen can claim. While most people count down days until their retirement, John is still serving the railway at the age of 83. If that’s not a lifetime achievement, I don’t know what is. He is a real character and deserves some recognition.
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Alstom
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Kathryn Lancaster has dedicated more than 36 years to the UK rail industry, demonstrating unwavering commitment, strategic brilliance and a deep passion for rail throughout her career. As Communications Manager at Alstom – and previously with its predecessor organisations – Kathryn has been instrumental in shaping the public and internal narrative of one of Britain’s most historic and innovative rail manufacturers and maintenance providers.
Her legacy is defined not only by her leadership in communications – spanning major UK export projects, green propulsion advocacy and internal engagement across 37 sites in the UK and Ireland – but also by her ability to bring people together. This was most powerfully demonstrated earlier this year when Kathryn spearheaded the organisation of The Greatest Gathering at Alstom's Derby Litchurch Lane Works. This landmark event, part of Railway 200 celebrations, opened the doors of Britain’s oldest train factory for the first time in over half a century from 1 to 3 August. The festival welcomed more than 40,000 visitors from around the globe and was the world's largest-ever gathering of historic and modern rail vehicles, with over 140 pieces of rolling stock on display. Kathryn led every logistical aspect of the record-breaking event – from planning and coordination, to infrastructure and execution – ensuring it was not only a celebration of rail’s past, present and future, but also a moment of pride for the entire industry.
Elsewhere, Kathryn’s career has been marked by her ability to connect people and ideas. She has led communications for signature projects including the Electrostar build, the Cairo Monorail and Gautrain export orders, and the Aventra programme – the largest train manufacturing initiative in a generation. Her strategic oversight has ensured that Alstom’s voice remains clear, compelling and trusted across the sector.
Internally, Kathryn supports communications for around 6,000 colleagues across the UK and Ireland. Despite being part of a team of just two, her meticulous planning and inclusive approach ensure that employees feel informed, engaged and valued. Her efforts are reflected in consistently strong staff pulse survey results and a culture of collaboration across Alstom’s 37 sites in the cluster.
Beyond her professional achievements, Kathryn is a mentor and role model. She recently appeared on BBC News’ The Travel Show alongside rail influencer Francis Bourgeois, showcasing the history of Litchurch Lane. She also mentored apprentice Fran Coult, who went on to win Young Professional of the Year at the Rail Business Awards 2024. Her commitment to nurturing talent is matched by her advocacy for diversity and inclusion. Kathryn has championed media training for female leaders, ensured equal representation in promotional materials and created platforms for underrepresented voices to be heard.
Kathryn Lancaster’s career is a testament to resilience, innovation and heart. She has not only achieved excellence in her own field but has paved the way for others to thrive. Her legacy is one of connection, celebration and progress. In rail’s bicentennial year, Kathryn is a truly deserving nominee for the Lifetime Achievement Award
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Govia Thameslink Railway
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Keith Jipps has devoted almost 44 years to making Britain’s railways safer, smarter and more inclusive. Beginning as a 16-year-old ticket clerk on the West Anglia line, he quickly demonstrated the calm resilience and people-first approach that would define his career – qualities first tested when he faced an armed robbery in just his second week.
His early years on the front line gave him a deep understanding of what passengers value most: reliability, respect and care. That perspective guided his leadership in revenue protection, where in 1990 he introduced one of the UK’s first penalty-fare schemes. It secured revenue integrity while maintaining customer goodwill, showing Keith’s ability to balance commercial discipline with empathy.
At Thameslink, Keith became Head of Retail, modernising services while creating lasting social impact through Get Into Railways, a groundbreaking partnership with The Prince’s Trust. This programme has since given hundreds of disadvantaged young people the opportunity to start rail careers and remains a model of industry outreach. He also guided the business through the London 2012 Olympic Games and the Thameslink Programme, ensuring staff and passengers were ready for a once-in-a-generation transformation.
When Govia Thameslink Railway was formed in 2014, Keith became Passenger Services Director for Great Northern, overseeing the introduction of new Class 700, 387 and 717 fleets – delivering cleaner, more reliable and more accessible services for millions of commuters. In 2017 he was appointed Infrastructure Director for the entire company, where he drove major projects including the East Coast Digital Programme, the Gatwick Airport station upgrade and Brent Cross West. His collaborative approach with Network Rail, DfT and local authorities ensured complex schemes delivered for passengers.
Keith’s legacy is also measured in people. Named RailStaff Manager of the Year in 2014, he has mentored dozens who now hold senior roles across the sector. Known for “finding the good in people,” he gives confidence to those who doubt themselves and ensures recognition for the often-overlooked.
His influence extended far beyond operations. Keith championed First Capital Connect’s first apprenticeship scheme, focused on attitude and customer care rather than qualifications – a pioneering model praised by government. He supported customer engagement through community trains, surprise-and-delight events and tireless charitable work with Keech Hospice, NOAH and Red Balloon, demonstrating his belief that the railway must serve society as well as passengers.
Keith retired in August 2025, leaving behind a network strengthened by digital signalling, modern fleets and collaborative infrastructure delivery – but also by a generation of motivated staff who carry his example forward.
From ticket clerk to Infrastructure Director, Keith’s career spans analogue tickets to digital trains, front-line service to strategic leadership. His achievements have influenced passengers, colleagues and communities alike, leaving a railway that is more advanced, more inclusive and better equipped for the future.
We proudly nominate Keith Jipps for the RailStaff Lifetime Achievement Award 2025.
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LNER
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It is with immense pride and admiration that we nominate Louise Rutherford for this award. Louise is not only an exceptional colleague—she is the embodiment of everything LNER stands for. Her unwavering dedication, boundless energy, and deep compassion make her a cornerstone of our business and a true inspiration to all who have the privilege of working with her.
From early mornings to late evenings, Louise is ever-present—supporting, guiding, and uplifting our onboard teams and the wider organisation. Her passion for delivering outstanding customer service is matched only by her commitment to her colleagues. She leads with heart, always putting people first, and consistently goes above and beyond to make a difference.
Louise’s impact is felt across LNER. She is a mentor, a friend, and a role model—someone who brings out the best in everyone around her. Her knowledge of the rail industry is vast, and she shares it generously, helping others grow and thrive. When I first joined, her warmth and enthusiasm were a breath of fresh air, and her support has been invaluable ever since.
She is the driving force behind initiatives like “Coupling Up,” which introduces new managers to the realities of customer experience. The feedback from participants speaks volumes:
• “Her knowledge, passion, and energy were truly inspiring.”
• “Louise is the perfect ambassador for our frontline teams.”
• “She’s always smiling, full of energy, and deeply committed to our customers.”
• “Her love for LNER is contagious—she’s funny, passionate, and a true embodiment of our values.”
Louise never seeks the spotlight, yet her influence is undeniable. She remembers every birthday, celebrates every milestone, and ensures that everyone feels seen and valued. Even on her days off, she volunteers her time to support others—offering feedback, sharing insights, and simply being there when it matters most.
If our trains run at 125 mph, Louise operates at 150. Her strength, generosity, and relentless positivity make her an irreplaceable part of LNER. She doesn’t just do her job—she elevates everyone around her.
Louise Rutherford is, without question, one of LNER’s greatest treasures. She lives and breathes our values, and her legacy is one of excellence, empathy, and inspiration. I can think of no one more deserving of this recognition
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Progress Rail Services UK Ltd
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Michael Westoby Nomination for Lifetime Achievement Award:
Services to the Rail Industry: Recognising Lasting Excellence and Innovation
Over a career spanning more than four decades, Mike Westoby has made an extraordinary impact on the foundry and rail industries, earning international recognition for innovation, leadership, and dedication to safety and sustainability. His contributions have ensured Progress Rail’s ongoing success and set new benchmarks across the sector ultimately supporting safe and efficient operation of the railway.
Industry Leadership and Innovation
Mike’s pioneering spirit is evident in his advancement of cast manganese rail production, successfully facilitating multiple relocations of foundry operations (to retain and improve skills) and introducing explosive depth hardening technology to the UK. This latter breakthrough has resulted in the hardening of over 6,500 rail crossings over the last decade, significantly improving durability and operational performance. He was instrumental in implementing flash butt welding for cast Austenitic Manganese Steel crossings, developed tri-metal welds to prevent brittleness, and qualified welding machines worldwide, directly enhancing reliability and performance in rail infrastructure, notably removing the “clickety clack” from higher speed lines and providing improving ride quality.
Standards Development and Collaboration
A respected thought leader, Mike played a vital role in shaping European standards for railway track components and flash butt welding. He collaborated closely with Network Rail to update national specifications for cast AMS crossings and authored essential maintenance manuals, providing invaluable guidance to engineers and ensuring best practices are upheld across the industry.
Technical Expertise and Global Influence
Mike’s technical mastery extends globally and indeed beyond rail. He developed high-security bollard materials now used internationally to support protection against terrorism at key “target” locations (notably across Westminster and the City of London). An expert in complex melting shop operations and metallurgical analysis, including crucial failure mode investigations, his commitment to sharing expertise through foundry visits and customer education has fostered global partnerships and elevated standards industry-wide.
Environmental and Safety Stewardship
Mike recognises that true progress must include responsible stewardship of people and the environment. At Progress Rail’s South Queensferry foundry, he launched a biodiversity programme introducing native flora and fauna, establishing a toad watch, and installing bird and bat boxes, promoting harmony between industry and nature. His continuous pursuit of safer and more sustainable materials and manufacturing practices underscores a lifelong commitment to health, safety, and sustainability.
Conclusion
Mike’s legacy is one of technical excellence, innovation, and unwavering integrity. His work has advanced the rail industry’s capabilities and reputation while inspiring colleagues and future generations. For his outstanding achievements and enduring influence, Mike is a most deserving candidate for the Lifetime Achievement Award in recognition of his service to the rail industry.
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c2c
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For 13 years, Michelle Burningham devoted her career to c2c and the wider railway industry, leaving an enduring legacy that continues to shape its future. Her service was defined by excellence, dedication and an unshakable commitment to people – both colleagues and passengers. Michelle’s influence extended far beyond her job title; she was a leader, mentor and champion for the values that underpin the best of the rail community.
From the Front Line to Resourcing Leadership
Michelle began her journey on the railway’s front line, serving passengers with professionalism, empathy and a genuine understanding of the challenges they faced. This first-hand experience built the foundation for her later success as Resourcing Manager where she combined operational knowledge with strategic vision. She earned respect not through authority alone but by being authentic, approachable and deeply invested in the wellbeing of those around her.
Shaping the Workforce and the Future
One of Michelle’s most remarkable achievements was recruiting approximately 80% of c2c’s current workforce. Her talent for spotting potential, nurturing skills and fostering loyalty has had a transformative effect on the business. Many of those she recruited credit her with giving them not just a job but a fulfilling career. In this way, Michelle’s legacy lives on in every train crew, station team and support staff member who carries forward her values of service, safety and pride in the railway.
Leadership in Times of Challenge
Michelle was never one to stay behind a desk when challenges arose. During service disruptions she was out on the ground, managing passenger experiences with calm authority and compassion. Her ability to lead under pressure, keep passengers informed and support staff ensured that safety and service standards were never compromised. She turned difficult situations into opportunities to strengthen trust between c2c and the travelling public.
A Relentless Driver of Improvement
Throughout her career Michelle championed continuous improvement. She refined recruitment processes, enhanced onboarding and training and mentored new recruits so they could thrive in their roles. Her high standards and focus on people ensured that both staff morale and passenger satisfaction remained at the heart of c2c’s operations.
An Enduring Legacy
In July 2025 Michelle tragically passed away following a battle with cancer, a loss that left a profound void within the company and the wider rail community. Her legacy endures through her son, now a Shunt Driver at c2c, and through the countless colleagues whose careers she shaped. Michelle’s values – dedication, service and care – continue to influence the way c2c operates today.
Why Michelle Deserves the Lifetime Achievement Award
Michelle Burningham’s career embodies everything this award celebrates: a lifetime of service that left a lasting mark on the railway industry. Through her pioneering approach to recruitment, her commitment to safety and service and her ability to inspire those around her, she has influenced not just a company but an entire community. Honouring Michelle ensures her story continues to inspire future generations in rail.
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Network Rail
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Alan ‘Ernie’ Wise is an exceptional strategic leader whose career spans over three decades in public service, including distinguished roles in the Metropolitan Police, British Transport Police, and Network Rail. His unwavering dedication, operational expertise, and leadership have profoundly shaped the UK’s rail and policing sectors.
Ernie began his career in the Metropolitan Police, serving with distinction across multiple operational departments. In 2010, he transitioned to the British Transport Police, where he led the newly established Force Event Planning Unit. His leadership was instrumental in the successful delivery of major national events, including the London 2012 Olympics, Notting Hill Carnival, and New Year’s Eve celebrations.
Joining Network Rail in 2017, Ernie brought a wealth of experience in crisis management, stakeholder engagement, and operational excellence. He has played a pivotal role in enhancing rail performance, fostering cross-functional collaboration, and implementing innovative technologies to build a more resilient and customer-focused railway.
Ernie’s contributions include:
A key contributor to the development of Rail Incident Command (RIC) and Tactical Incident Leader training.
Supporting major royal events such as the Queen’s Diamond Jubilee, funeral, and the King’s coronation.
Establishing and managing Network Alert Coordination Groups (NACGs), including the COVID-19 response NACG.
Driving improvements to the National Operations Centre (NOC), advocating for better facilities and tools for staff.
Mentoring future leaders and championing a culture of collaboration, innovation, and resilience.
His leadership during the COVID-19 pandemic was exemplary—personally supporting staff, liaising with unions, and ensuring the railway’s continued operation. Ernie’s qualifications in crowd management have further enhanced the network’s ability to handle major events with professionalism and care.
Ernie is widely respected for his humility, integrity, and approachability. He is a role model whose influence spans all levels of the organisation, from frontline staff to executive leadership. His ability to resolve complex issues and connect people for positive outcomes has made him the go-to person for critical challenges.
As he considers retirement, Ernie remains committed to ensuring his team is well-positioned for the future, particularly in the transition to Great British Railways (GBR). His legacy is one of service, vision, and excellence, and he continues to inspire those around him.
Recommendation:
Alan ‘Ernie’ Wise is a truly deserving recipient of the Lifetime Achievement Award. His career reflects a profound commitment to public service, operational excellence, and the development of others. His impact on UK rail operations and his dedication to the railway family make him an outstanding nominee.
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BNR Technical Services
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Outstanding railway engineer with over 40 years worth of major projects including Newark Flat Crossing on East Coast Main Line
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Carlisle Support Services
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Few individuals embody the spirit, dedication, and enduring legacy of the railway industry more than Paul Brewer. With an extraordinary 40-year career, Paul has not only followed in the footsteps of generations of his family but has also left his own indelible mark on the industry through leadership, resilience, and unwavering commitment to safety and service.
Paul began his journey on 26 August 1985 at Manchester Victoria as a driver's second man, quickly proving himself to be diligent, capable, and deeply committed to learning his craft. From those early days, his career developed across multiple roles and operators, each one shaping him into the respected leader he is today. He qualified as a driver in 1989, before progressing into supervisory and managerial positions, including traincrew supervisor, driver manager, and ultimately senior operational leadership roles. His time with organisations such as Virgin Trains, Grand Central, London Overground, and now Carlisle Support Services reflects both the depth of his experience and the breadth of his influence.
Throughout his career, Paul has:
• Championed safety - drawing on lessons from serious incidents such as Ladbroke Grove and Grayrigg, he has prioritised staff competency and robust processes to keep passengers and colleagues safe.
• Led with integrity - from managing traincrew teams to steering large-scale operations, Paul has consistently balanced operational demands with the welfare of his staff.
• Driven customer excellence - during high-profile events including the 2012 London Olympics and Notting Hill Carnival, he helped ensure reliable services, proving that railways are the backbone of national moments.
• Shared knowledge generously - mentoring countless colleagues, encouraging diversity in the industry, and providing clear, practical advice to the next generation of rail professionals.
Paul's story is also part of a remarkable railway family legacy spanning back to the 19th century. His father, grandfather, and siblings all worked in rail, and Paul has carried this tradition forward with pride. Yet his contribution is unique: where others see a job, Paul has seen a vocation-investing every day with passion and professionalism. Paul is rightly proud of his family history and of having worked in the industry for so long and he encourages anyone with even the slightest interest to consider a career in rail.
Now, as Head of Rail Operations for Carlisle Support Services, Paul continues to shape the future of the industry by supporting operators nationwide to deliver safe, customer-focused services. Even after four decades, his energy, insight, and commitment to the railway family remain as strong as ever.
The Lifetime Achievement Award recognises those who have influenced colleagues, passengers, and the wider rail community. Paul Brewer has done this and more. His career is a testament to the values of dedication, service, and resilience that underpin the railway, and his story will inspire those who follow in his footsteps.
For these reasons, Paul Brewer is a truly deserving nominee for the RailStaff Lifetime Achievement Award.
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LNER
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Peter joined the railways in 1992, straight after leaving full time education. Since then he has worked for a series of operators on the East Coast Mainline in various roles, including as part of our Customer Relations Team. However he eventually found his spiritual home when he became part of LNER’s revenue protection and fraud prevention activities. It’s no exaggeration to say that there are few, if any, individuals in the industry with the wealth and depth of experience Peter has built up when it comes to his area of expertise and he’s genuinely regarded as a guru for all things revenue protection within LNER and across UK Rail.
Peter is there to support his own team, and colleagues from right across the business, at all times and is a trusted advisor to many areas of the business. His commitment to doing the right thing is what defines Peter and is what makes him the perfect sounding board for what should (or shouldn’t) be done. Whether it’s engaging with the British Transport Police on criminal cases or his consideration of the impact that any industry changes might have to the way we protect revenue at LNER, it’s certain that Peter will offer honest, professional and well thought out advice which will strike the perfect balance between the needs of our customers and the neds of our business.
Peter’s been a driving force behind essentially all of the major advancements LNER have made to our approach to revenue protection for the last decade, from enhancements to retailing kit through to significant expansions to the team of revenue protection experts at LNER’s disposal. That said, he refuses to rest on his laurels and is always looking for the next opportunity to improve or refine the way we operate and is consistently looking at ways to share this with the wider industry. It’s true to say that he never sits still.
Peter leads from the front in terms of providing support to the front-line of the business. You will very rarely see him sat down on a train as he’s far more likely to be walking up and down the train checking and retailing tickets and supporting our customers.
Peter absolutely epitomises the approach of walking the walk rather than talking the talk!
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Freightliner
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I have nominated this individual for this award because he has given the railway industry his whole life. He started the railway when he was 16 and has worked for Freightliner his whole career. He has given his life to his career. He started as a second man and has worked his way to driving, mentoring and instructing. His knowledge of the industry is second to none, especially the traction he has driven, and he loves passing it onto new and old drivers. His dad had a background on the railway, and now me and my brother follow in his footsteps and work for the same company driving. He is 45 years of service this June, and I feel it deserves to be recognised.
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GTR
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Roger joined the railway back in September 1992 and will celebrate 33yrs this year!
He has covered different roles during his time but most notably for the longest, as a Shunter at Bedford Sidings. He has seen many changes to the infrastructure site and team during this time but remains one of the legends of the site
Roger also spends time ensuring the safety of his colleagues, actively using his time to make the workplace a better environment
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AECOM
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Roger is a titan of the rail industry, with over 35 years of dedication, innovation, and leadership having started his Railway Career as a British Rail graduate in the late 80’s to acting as Technical Lead on the nationally significant Old Oak Common Rail Systems Project where Roger coordinates the integration of complex, multi-disciplinary designs. His work ensures systems are safe, compatible, and future ready, setting new benchmarks in infrastructure and digital innovation.
His career is marked by technical excellence, strategic vision, and a deep commitment to developing talent. Widely recognised across the UK and internationally, Roger is seen as a “controlling mind” and thoughtful leader. His ability to think beyond conventional boundaries and deliver creative solutions has earned respect at the highest levels.
Russell Jackson, Global Transit Director for AECOM said this:
I’ve had the privilege of working with Roger for many years. A big programme we worked on was Great Western Electrification, where Roger led the civil engineering design group with quiet dedication, technical excellence, and a collaborative spirit that epitomised how best to succeed in the face of plenty of challenges. Roger has always brought deep local experience – there are very few parts of the Western railway he doesn’t know about – but in addition, his ability to navigate complex engineering issues while maintaining a clear focus on safety, quality, and delivery is world class. Roger’s portfolio of projects in his career tells its own story. He should have his name on the Stockley Flyover at Heathrow.
More recently, Roger has played a pivotal role at Old Oak Common, where his leadership has been crucial to the successful delivery of the rail system design on behalf of the South Rail Systems Alliance (SRSA). His deep understanding of multidisciplinary integration, coupled with his calm and authoritative presence, has earned him the respect of colleagues, clients, and stakeholders alike.
Roger’s legacy is already etched into the fabric of Britain’s rail network, and this award would be a fitting tribute to a lifetime of service and excellence.
Roger’s legacy also lies in his mentorship. He is a guiding force for emerging engineers, generously sharing his knowledge and fostering career development. Many industry professionals credit Roger as a key figure in their growth.
Eleasha Kell (mentee) from the Old Oak Common project shared her thoughts:
“I feel incredibly lucky to work with Roger. He’s had a huge impact on my career and personal development. Despite his senior role, he remains approachable and generous with his time. He makes junior staff feel heard and supported—whether through a quick check-in, reviewing a design, or a quiet word of encouragement. His leadership combines technical excellence with a genuine focus on personal growth.
Roger’s lifetime of service exemplifies the best of the rail industry. His contributions have left a lasting mark on projects, teams, individuals, and communities alike. This nomination honours his ‘lifetime’ service to the Rail Industry.
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Company Name
Network Rail
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2025 marked Ronnie Geddes’s remarkable 51-year milestone with Network Rail, a truly outstanding achievement that reflects his unwavering dedication and exemplary character.
Ronnie’s railway journey began in the early 1970s with BICC, where he contributed to the electrification of the West Coast Mainline between Gretna and Eglington Street. On 8th April 1974, he joined British Rail, embarking on a career that has seen him excel in various roles within the E&P department in Scotland. Today, he serves as the Section Manager for the Carstairs Overhead Line Maintenance team.
Throughout his career, Ronnie has had a profound impact on the overhead line community and the wider business. After helping construct the overhead lines on the WCML, he went on to successfully deliver numerous OLE upgrade projects and renewal schemes across Scotland. This hands-on experience, combined with a deep technical understanding of the equipment, has made him a trusted authority on the network. Ronnie is often the first person called upon when a fault arises, sought after for his expert advice on repair methodologies.
I am nominating Ronnie for this award in recognition of his unparalleled commitment to the railway industry over five decades. His leadership inspires his team to consistently improve, delivering work of the highest quality through the adoption of innovative technologies and modern working practices.
As Section Manager, Ronnie works tirelessly to upskill the next generation, sharing his extensive knowledge and experience. He established a training area at his depot to facilitate familiarisation sessions and training courses, ensuring that future teams are well-prepared to maintain and improve the network. Under his leadership, his team consistently meets all safety, financial, performance, compliance, and backlog targets year after year.
Beyond his technical expertise, Ronnie is greatly admired for his character. He is approachable, helpful, and known for his excellent sense of humour, earning the respect and affection of his team and colleagues throughout the company.
We feel incredibly fortunate that Ronnie continues to dedicate his time and talent to Network Rail. Celebrating over 50yrs with Network Rail, it would be a fitting honour for him to receive this award, recognising his immense contributions and unwavering commitment to the railway.
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Company Name
ScotRail
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I am honoured to nominate Roy Anderson for the Lifetime Achievement Award, in recognition of his remarkable 40 years of service and his outstanding contribution to the railway industry.
Roy’s career is a true example of dedication, professionalism, and resilience. Over four decades, he has not only delivered excellence in his own work but has also inspired, supported, and guided countless colleagues. His influence reaches far beyond day-to-day operations – he has helped shape a culture of teamwork, integrity, and service that will be remembered long after his retirement.
As a manager, Roy is admired for his approachable nature and steady leadership. He is known as the “coolest manager” – someone who is supportive, fair, and always ready to listen. His calm presence has reassured staff during difficult times, while his encouragement has motivated many to achieve more than they thought possible. New recruits, in particular, have benefited from his mentorship and the confidence he instils in others.
What sets Roy apart is the way he combines professionalism with humanity. He has built strong bonds with his teams, created an environment of trust and respect, and reminded everyone that the railway is not just about timetables and operations, but about people. His humour, kindness, and wisdom have left an imprint on those lucky enough to work alongside him.
The Lifetime Achievement Award is designed to honour those whose careers have made a lasting difference. Roy Anderson embodies exactly that. His four decades of service represent loyalty, excellence, and care for both colleagues and passengers. His legacy is one of leadership, inspiration, and commitment that will continue to influence the railway community for years to come.
For his extraordinary service and lasting impact, I am proud to nominate Roy Anderson for the Lifetime Achievement Award.
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Company Name
GTR
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Shammy first joined the railway in October 1994, making this his 31st year!
Shammy has done different roles since he started on the rails but found his place as a Shunter at Bedford Sidings, where he has spent the majority of his career
Shammy is a much loved and respected member of the team and has shared his knowledge over the years, training up new recruits! He is always happy to jump in and help, which is appreciated by his colleagues and management team!
Bedford without Shammy, wouldn’t be the same site!
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Company Name
Greater Anglia
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I am nominating Steve for the Lifetime Achievement Award in recognition of his remarkable 40+ years of dedicated service to the railway. Beginning his career as a Railway Apprentice, Steve has held a variety of roles and now serves as a highly respected Technical Support Engineer. Throughout his career, he has demonstrated commitment to ensuring the highest standards of safety, reliability, and operational excellence.
Over the past four decades, Steve has played a vital role in supporting projects and overcoming operational challenges, providing technical expertise that has kept our trains running safely and on time. His in-depth knowledge of the railway and its technical systems is second to none, and he has always been willing to share this expertise, mentoring new and existing colleagues and inspiring the next generation of engineers.
Known for his calm and methodical approach, even in the most high-pressure situations, Steve has become a trusted point of contact across the organisation. His dedication regularly sees him go above and beyond to ensure that issues are resolved swiftly without ever compromising safety. He truly embodies the values of the railway, demonstrating both passion for the industry and pride in his role.
Beyond his technical contributions, Steve is a supportive colleague who encourages others. His positive influence has helped to develop a collaborative and resilient team culture. His long service stands as a testament to his love for the railway and his commitment to our customers.
I am proud to recognise Steve’s outstanding achievements and long-service commitment.
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Company Name
South Western Railway
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Steve Wardle devoted over 40 years to the railway, beginning his journey as a box boy with British Rail. From those early days, he rose through the ranks—becoming a train driver, instructor, and ultimately a Driver Trainer at Basingstoke ROC. His career was marked by dedication, mentorship, and a deep commitment to safety and service.
But Steve’s legacy extends far beyond the tracks. After the heart breaking loss of his son Alex to Sudden Arrhythmic Death Syndrome (SADS) at just 23, Steve and his family founded The Alex Wardle Foundation. Through this, he became a tireless advocate for awareness, fundraising, and action—working with CRY (Cardiac Risk in the Young) to bring heart screenings to colleges, resulting in hospital referrals and lives potentially saved.
Steve was instrumental in securing defibrillators at every SWR station—a milestone that continues to protect lives. He offered free CPR and defib training to anyone who wanted to learn, and together we launched staff training sessions that still run across the network. His efforts placed lifesaving equipment in schools, community groups, and public spaces across the region.
In recognition of his impact, SWR named a train after The Alex Wardle Foundation—a moving tribute to his advocacy and legacy. Steve also supported numerous charity events across SWR, including the Great South Run, and extended his compassion internationally by working with charities to deliver warm clothing to communities in Ukraine.
As a Freemason, Steve quietly supported good causes throughout the community, always putting others first. His generosity, humility, and unwavering kindness touched everyone who knew him.
I met Steve six years ago through our shared work with The Alex Wardle Foundation, and I’ve never known a more selfless, caring individual. His sudden passing this month has left a deep void—but his legacy lives on in every life he helped protect, every colleague he trained, and every community he uplifted.
This nomination is not just a tribute—it’s a thank you from all of us at SWR and beyond. Steve gave everything to this mission, and we are better, safer, and more united because of him.
Thank you, Steve.
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Company Name
Freightliner
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Tim’s had a lifetime of dedication to the railway, always driven by a desire to improve how it works for people, customers, and the communities it serves. He started as a Trainee Guard at Guildford in 1992 and has spent over 30 years delivering change across the industry. From the frontline to senior roles at East Midlands Trains, Southwest Trains, and Stagecoach Rail, then MD of Network Rail’s Northwest & Central region, and CEO at Freightliner in August 2023.
Tim’s career reflects operational excellence, long-term thinking, and public service. He led the Southwest Alliance, one of the first attempts to integrate track and train in a single team. It wasn’t easy, but under his leadership it delivered better performance, clearer accountability, and a more joined-up passenger experience. More importantly, it showed that integration worked. That Alliance became the foundation on which the model for Great British Railways is now being built, a sign of his influence shaping not just what rail is, but what it’s becoming.
Tim stands out as a very influential and collaborative leader - not just in what he achieves, but in how he makes people feel. He launched a new freight service between Tilbury and Manchester which was initially unviable. Not one to walk away, he brought people together, dug into the legislation, and found a solution for the industry to temporarily waive access charges to make it work. That solution didn’t just help Freightliner, it’s now being used industrywide to support new freight services and is a key part of Network Rail’s growth toolkit. That’s the kind of leader he is, focused on outcomes, but always through collaboration.
Tim invites people in, empowers them to contribute, and genuinely wants to make things better, for the railway and the staff. He creates a culture where people feel trusted to try, even if they don’t get it right the first time. His motto, “fail fast and move on”. You know he’ll listen to new ideas, back you, and help you learn. He genuinely cares, knows your name, asks about your family, and notices when something’s off. It’s not just good leadership – it’s a reflection of the kind of person he is, making people feel seen, supported, and valued.
Recently stepping down after several years as Chair of the Railway Benefit Fund charity, he brought energy and compassion to the role, helping the organisation modernise and reach more people – the focus always on making sure railway people feel supported when life gets tough. Working with Tim builds your confidence, belief, and pride in making a difference. He has worked with, encouraged, and motivated many Rail Industry professionals in his time who are now senior leaders driving change and making a difference across the industry today.
Tim has shaped the railway’s past, its present, and its future, and those of us who work with him know the personal impact he’s had – changing careers, lifting confidence and making people feel proud to be part of the railway.
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Company Name
GTR
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Trudi joined the railway in 1988 and from the moment she stepped onto the platform for the first time, Trudi has become an integral part of the railway family. Trudi began her career selling tickets, before becoming a guard on both freight and passenger stock and finally achieving her key and becoming a fully fledged driver. Following many successful years on frontline service with British Rail, Network South East and Silverlink, Trudi's true passion for helping, supporting and developing people made her take the step into management and Trudi became a Train Crew Supervisor. Her journey continued as she worked through roles including Traction and Trains Inspector, Operations Standards Manager and Trains Manager before moving south in 1997 and joining Connex South Central as a Driver Manager. Finding her place on the Sussex coast, Trudi stayed with the company as it changed to Southern and became a part of GTR where she can currently be found as a Competency Development Manager at Eastbourne Depot.
It was during Trudi's time as a Traction and Trains Inspector Trudi encountered one of her toughest days on the railway as she attended the Watford Train Collision in 1996. Despite dealing with such tragic circumstances, Trudi's determined, yet compassionate, attitude shone through as she provided assistance and help to the best of her ability. Determination and compassion are but two of the qualities to describe Trudi, as the drivers she supports will testify. Many even consider Trudi to be like 'a second mother', such is the level of support. Trudi's door is always open to train crew and colleagues alike, not just those reporting to her, and Trudi can frequently be found assisting and supporting railway staff far beyond what is expected of her. Trudi approaches every situation with an open mind and tailors her support for the individual in question, so much so that she can often be found at the end of platforms supporting drivers before the first train departs or after the last one has arrived.
Trudi's dedication to the railway is clear for all to see and staff who have benefitted from her support can be found all across the Sussex coast and the Southern network. From her beginning selling tickets around Watford, through to driving out of London Euston and to her current position supporting Southern drivers, Trudi has dedicated years of her life to the railway and supporting all those who need it.
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Company Name
GTR - Southern
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Zoe Vale is an incredibly valued and integral part of the GTR Southern Rail Enforcement team.
Having started with Southern in October 1999, she has amassed over 25 years of experience and knowledge on the railway.
Zoe began her railway career as a ticket inspector along the Arun and Mole Valley lines. She progressed to a revenue protection inspector at Norwood Junction, before becoming a revenue protection officer in Brighton.
Zoe headed a task force of revenue protection officers (RPO) which included an imbedded police officer. They would be tasked with patrolling areas renowned for anti-social behaviour (ASB) and fare evasion.
Later, as part of a new GTR vision this task force was disbanded and the RPOs became leaders of the newly established Rail Enforcement Team.
Having been on the Rail Enforcement Team since its inception Zoe is the most senior and experienced member of the team. She is a guru and always lends her knowledge to new staff in any way she can.
As a Rail Enforcement Officer (REO) Zoe is out on the network daily, working on the frontline, keeping passengers and staff safe. In addition to being a high visibility deterrent to ASB, Zoe enjoys being involved in community engagement activities across the network. She has passed on her wealth of knowledge to 1000’s of school kids as part of junior citizens scheme and railway safety events over the years. She has helped prevent cycle theft at stations by participating in cycle safety awareness days, and she has been part of numerous events celebrating Brighton Pride.
The below quote from British Transport Police Officer Jason Burton shows how respected she is.
“I have known Zoe for many years initially working with her on the Rail Task Force (STF). She is incredibly hard working and always prepared to go the extra mile to get results.
Zoe is a team player and always willing to assist new members. Not only railway staff joining the STF, but also me as police officer when I first joined as the BTP Sergeant on the team.
As an REO, Zoe’s is always willing to assist on police operations, she is always coming up with new ideas as to how ops could be run better and suggest other outside agencies that may assist.
As an Intelligence officer with the BTP I often approach Zoe when following up leads, this is due to her experience and knowledge. She is invaluable when it comes to identifying wanted suspects.
Zoe is without a doubt a great asset to GTR.”
I think it is fair to say that you will struggle to find anyone on the railway with a bad word to say about Zoe (except maybe the criminals she stops). She is a thoroughly nice person, who is kind, patient, and generous.
Zoe has diligently served the railway for a quarter of a century, and she is still leading the way, with her boundless motivation and enthusiasm.
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PROJECT TEAM OR PERSON AWARD (OVER £5 MILLION)
This award recognises individuals or teams who have delivered large railway projects exceeding £5 million in value. Judges will be looking for excellence in planning, execution, innovation, and teamwork, celebrating those whose efforts have led to transformational changes in rail infrastructure, operations, or services.
Company Name
OCS Technical Services (Formally FES FM Ltd)
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Annek Panesar is the Regional Commercial Manager for the South England Business Unit within OCS and has been very closely linked to the Elizabeth Line Contract through FES FM ltd and now OCS. Behind the scenes Annek has worked tirelessly to deliver all the commercial and bid requirements of the challenging contract with GTS on the Elizabeth Line. Aligning the commercials and financials with the KPIs on the contract for the second concession his careful, collaborative and considerate planning endeared him to all those is the various elements of the bids project. Annek has developed robust reporting mechanisms including innovative use of Power BI to enable the client to have full visibility of the costs associated with this prestigious contract. We believe Annek is a genuine candidate for the award of unsung hero as he goes about his business quietly behind the scenes in a very busy and highly regulated environment. Whilst his efforts have not gone unnoticed in our organisation wider recognition of his work to the rail industry would be a fitting Tribute to him. We have seen how the Elizabeth Line has been recognised for many outstanding things but in the background the tremendous effort and time Annek has put in to make this part of the project work so well has been invaluable and we would love to see Annek awarded and recognised for the outstanding work he has done
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Company Name
JMS, NR, Essex County council, Greater Anglia
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The Beaulieu Park Station project team exemplifies the highest standards of collaboration, innovation, and delivery excellence, making them a standout candidate for the Rail Staff Project Team of the Year award.
From inception through to the final stages of delivery, the team has demonstrated exceptional commitment to overcoming complex challenges while maintaining a relentless focus on safety, quality, and stakeholder engagement. The project, which forms a critical part of the Anglia region’s infrastructure strategy, is now in its final stages of construction, with all major activities nearing completion and the Entry into Service programme well underway.
A key highlight of the team’s performance has been their ability to maintain momentum despite significant external pressures. These included unresolved land transfers, cost uncertainties, and evolving technical requirements. Through proactive engagement and close working with sponsors and funders, including Essex County Council, Chelmsford City Council, Homes England and Countryside L&Q, the team ensured that governance processes progressed smoothly, enabling timely drawdown of essential funding. On this project Network Rail contracted with Essex County Council who were the promotor and funder of last resort and worked closely with the Council’s client side project managers to ensure that the project was delivered in line with the Council’s expectations and to their agreed programme and budgets.
The team’s technical delivery has been equally impressive. They successfully achieved critical path handover dates, enabling downstream activities such as MEP installations and signalling works to proceed without delay. Their coordination with contractors like JMS and Alstom ensured that ancillary civil works and signal base installations were completed to programme, safeguarding the project’s APiS (Authorisation to Place into Service) milestone.
Safety has remained a cornerstone of the team’s ethos. Lessons learned from previous incidents were swiftly integrated into future planning, and fire safety assurance was rigorously managed through regular engagement with BVT. The team’s meticulous preparation of the technical file and supporting documentation—including the Declaration of Control of Risk, Safety Assessment Report, and Project Hazard Record—earned formal endorsement from the Eastern Region System Review Panel, confirming the robustness of their risk management approach.
The human element of the project has been equally inspiring. Individuals such as Ian Bland and Will Ross played pivotal roles in driving the programme and providing specialist input into risk assessments and scheduling. Their leadership, alongside the broader team’s resilience and adaptability, has been instrumental in navigating the project through critical delivery phases.
Moreover, the team’s commitment to operational readiness has been exemplary. They proactively planned and funded simulator-based training for over 40 operational staff, ensuring that signallers and service delivery managers are fully prepared for commissioning.
In summary, the Beaulieu Park Station project team has delivered a complex, high-profile infrastructure scheme with professionalism, agility, and a deep sense of purpose. Their achievements reflect not only technical excellence but also a culture of collaboration and continuous improvement. They are a credit to the rail industry and richly deserving of recognition as the Rail Staff Project Team of the Year
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Company Name
Skanska
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The Skanska UK construction team are delivering a major railway bridge replacement scheme for Network Rail in Clifton Village, Penrith; this bridge carries the West Coast Mainline over the M6 motorway near Junction 39. The scheme value is circa. £60m and is due for completion in 2026.
A core blockade (railway closure) will take place in early January 2026 for two weeks, including two weekend closure of the M6 to facilitate demolition of the existing bridge, a 1960s post-tensioned cellular box girder bridge (3-spans, total circa. 140m length). The existing bridge is in a poor condition as are many legacy post-tensioned bridges in the UK, therefore this is a safety critical project for Network Rail and the UK Rail network. The second weekend closure involved the installation of a new steel-concrete composite 3-span bridge, formed with weather steel trapezoidal box girder sections (fabricated off-site and assembled in the adjacent fabrication yard next to the existing bridge and M6) with precast concrete deck units that are compositely connected to the steel box girders. The bridge will be moved into place using self-propelled modular transports (SPMTs), a complex engineering task that involves international experts in abnormal and heavy lifting activities (Mammoet).
The design team is formed of Mott MacDonald (lead designer), Ramboll (assessment of existing bridge), Tony Gee & Partners (independent design checker) and Skanska internal design teams (temporary works designs).
The project is being delivered through a truly collaborative approach, under an NEC4 ECC Option C target cost contract, which is on target for budget, with significant efficiencies being achieved through Skanska's application of a Minimum Viable Product (MVP) strategy. The collaboration has been extensive, including involved from:
- Skanska
- Network Rail
- Mott MacDonald
- National Highways
- Environment Agency
- Various utilities providers
- Ramboll
- Mammoet
- Armac/Andun
- J&D Pierce
- FP McCann
- Tony Gee and Partners
- Cementation Skanska
- Private Landowners
- Central Rail Systems Alliance (Rail systems contractor)
The collaborative efforts have led to the formation of seamless programmes and exemplary working relationships, with client and stakeholder confidence levels being significantly high.
The project team have engaged in various social value efforts, including engagement with local communities, careers talks and at local primary schools, community activities and charity fundraising activities.
Environmental and sustainability requirements have been a core focus for this project, with the implementation of Biodiversity Net Gain assessments, targets and design solutions that incorporate environmental requirements and sustainability measures to reduce carbon and embodied energy through the lifecycle of the infrastructure.
The project also included some bleeding edge research and development, where complex and unique engineering challenges are being tackled head on with collaboration between Skanska and the wider project team.
This project currently stands at the single largest value renewal scheme that Network Rail are funding, with Skanska leading the delivery with precise planning and execution, underpinned by an ethos of collaboration, safety, quality and sustainability.
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Company Name
Eastern | Major Projects & Programmes Team North & East
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The Magna Tram Train Station project represents a landmark achievement in integrated transport infrastructure, delivering a transformative new station that connects communities, supports local businesses, and strengthens the regional economy. Commissioned by SYCMA, the project is being delivered safely, on programme, within budget, and to the highest standards of quality and customer service.
Key Achievements
Passenger Benefits:
Magna Station provides seamless connectivity between tram and train networks, reducing travel times and improving accessibility for thousands of passengers. The station features modern, accessible facilities, real-time information systems, and intuitive design that enhances the passenger experience.
Local Business Impact:
The station acts as a catalyst for economic growth, increasing footfall to nearby retail and hospitality businesses. Improved transport links have made the area more attractive for investment, supporting job creation and commercial development.
Regional Economic Growth:
By improving access to employment hubs and educational institutions, Magna Station contributes to inclusive growth across South Yorkshire. It supports modal shift from car to public transport, reducing congestion and environmental impact.
Customer Service Excellence:
Throughout the project lifecycle, SYCMA received first-class service, with transparent communication, proactive problem-solving, and a collaborative approach that ensured stakeholder satisfaction.
Safety and Delivery:
The project was delivered with an exemplary safety record, adhering to rigorous health and safety standards. It was completed on time and within budget, with no compromise on quality.
Community Engagement:
Extensive engagement with local communities ensured the station reflects local needs and aspirations. Outreach included public consultations, school visits, and partnerships with community groups, fostering a sense of ownership and pride.
Conclusion
Magna Tram Train Station is more than a transport hub—it’s a symbol of progress, partnership, and possibility. It exemplifies what can be achieved when innovation, collaboration, and commitment to excellence come together. We proudly nominate Magna Tram Train Station for Project of the Year, recognising its outstanding contribution to passengers, businesses, and the wider South Yorkshire region.
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Company Name
Network Rail
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The Civils Renewals team had the most productive delivery year on record.
Within the Year projects such as:
Agar Grove (£30m) required the management of over 100 services on a bridge where numerous roads converge in the heart of London. The use of 2 No 300ton cranes delivered over a 9 day blockade and giving significant social value.
The delivery of Browney Curve (£30m) geotechnical intervention requiring the installation of over 500 piles resolving a 200 year old issue on the ECML whilst improving biodiversity and saving carbon by redesigning and using stock pre bought steel from bankrupt stock.
Another highlight of the portfolio is the £37m renewal works taking place at London Liverpool Street Station where the roof is being replaced, drainage refurbished and individual panels are also being replaced above the main concourse. The innovative scaffold design on this project creating moving scaffold platforms rather than build up form the ground has resulted in both an efficiency of >£10m and also kept the entire station fully operational with no disruption showing the stakeholder management abilities of the team.
Other interventions include the £10m renewal of Downs Park Road bridge amongst a £140m portfolio delivery.
Individuals in the team have been nominated for inspirational women of the at the women in rail awards.
The Browney Curve and Agar Grove projects have recently been awarded winner and highly commended at the National Rail Awards for infrastructure intervention of the year.
The project team has a blend of youth and experience with numerous apprentices, graduate scheme individuals and other individuals who have progressed through the ranks of the team.
The civils Renewals team is a diverse working team and has recently achieved a higher than national average Your Voice score across the board for engagement showing the dedication and comradery of the team on the whole.
The team have completed charity days and even hosted their own Olympic Games style event with the supply chain partners helping to build the wider team and break down barriers and create a non traditional client / supply chain relationship.
What also makes this team individual is that it is based over 2 offices in York and Stratford with project teams based in the 2 locations complimenting each other for delivery whilst the leadership team travel to ensure a presence is felt at both offices and the team spirit remains high.
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Company Name
Network Rail
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Construction Services Western Track and D&P Team delivered an outstanding project in Penzance, constructing three new sidings for Great Western Railway to stable three nine-car trains. This new facility forms part of a wider investment that will create 2,000 extra daily summer seats and 10,000 additional seats on services to and from St Ives, directly improving passenger capacity and experience.
What sets this team apart is their innovative approach to health , safety and inclusivity . The majority of the team lodged away from their homes and loved ones for up to 3 months to deliver this project. Their resilience for safe delivery was outstanding, including engaging with a community project to give something back , whilst in Penzance.
They trialled Reactec watch technology, which alerts wearers in real time when entering machine exclusion zones and records data for structured debriefs. This system also monitors HAVs and silica dust, encouraging safe behaviours, positive communication, and a culture of mutual respect across the workforce.
To reinforce learning, the team produced a video showcasing both their construction success and the importance of exclusion zone safety. This collaborative effort, supported by partners including Quattro, Coyles, Inside Out Group, Balfour Beatty, AMCO Giffen, Hi Motive, and Network Rail, demonstrates a commitment not only to delivery but also to sharing innovation and embedding a leadership culture of mindfulness and psychological safety across all the teams . The team achieved
* Technology trial, for maintaining exclusion zones, and monitoring HAVs, as well as measuring silica dust levels on site.
* Working as One Team with our suppliers
* Site Hazard awareness
* listening to and Hearing from site operatives as part of the educational film
* Ecology monitoring during work
Environment and Social Value goals realised
* Delighting our GWR and local community customers
* adherence to 4 key pillars of safety, Prepare, prevent, protect and respond.
* And engaging the viewers to proactively share their innovations and best practices to support us in collaborative improvements.
By combining engineering excellence with forward-thinking safety practices and true teamwork, the Western Track Construction Services Team has set a benchmark for collaborative project delivery. They are highly deserving of recognition through the Project Team Award.
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Company Name
Diamond Rail Services
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Diamond and Hitachi first began working together in 2023 working on the Class 395, High Speed 1 Refurbishment requirements. 29 trains required a refurbishment and due to challenging budgeting restraints, a new and innovative approach was needed. Projects of this scale are traditionally managed by multiple contractors, with various suppliers and are usually complete at an alternative purpose built facility. This can lead to fragmented communication, delays, and higher costs. Hitachi took a bold step in engaging Diamond Rail, a Sheffield-based SME to act as the sole turnkey partner with their support.
In June 2023, the refurbishment project started with high risks, and an optimistic programme ending in May 2025. The lean approach left no room or time for error in delivery. Thankfully the project ran to programme and budget with the interior works being completed in an impressive 14 day down time. This is for a 6 car unit that receives new flooring, interior paint, floor modifications, full seat refurbishment, powder coating and relabeling throughout. All this work and the performance is exemplary with most of the units receiving as little as 1 and 2 snags! This really is unheard of in the refurbishment world and the praise from Hitachi, Southeastern and Eversholt flows for the work that Diamond Rail are completing.
This really is an innovative approach to working together and delivering a fleet refurbishment. By bringing interdependencies into one supplier, this enables excellent communication and management which ultimately is passed on to the customer. Both businesses share values in customer service and the human factors involved when working as part of a team. It is this that has made a success for the project. Diamond are extremely grateful to the Hitachi team for their open mindedness and unique approach to this project and supporting this new way of working and the customer is grateful for the result because of this.
Hitachi are also testing a new way of working, as their core UK business is the maintenance of their new fleet. This is the first and flagship interior refurbishment that Hitachi have completed and such, the drive to deem it a success and a tangible business model for future has been the focus for all.
This collaboration has set new benchmarks across the industry:
1) The in-depot refurbishment model is now being adopted elsewhere
2) A new SME-led supply chain model has shown how flexibility and innovation can outperform traditional procurement
3) A user-led design approach has set a new standard for accessibility and inclusivity in rail
We didn’t just refurbish a fleet—we redefined how refurbishment is done. That’s why we are not just worthy candidates—but the ideal winners of this team award
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Company Name
Network Rail
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The Transpennine Route Upgrade (TRU) is the UK’s most ambitious rail infrastructure upgrade programme with the TRU West Alliance team transforming the railway between Manchester and Leeds. The most recent example is the 30-day blockade to deliver Huddersfield Station Phase 1 (EIS-G) in September 2025. Involving civils, track, and signalling teams working around the clock, this complex blockade saw the reconstruction of Platform 1 alongside a wide package of works across Huddersfield. This £multi-million investment is a defining milestone towards a faster, more reliable railway across the North.
The blockade was years in the planning. From readiness reviews and risk analysis to contingency and safety planning, every eventuality was considered, all while facing harsh Pennine weather, supply chain pressures, and the sensitivities of working within a Grade I listed station (even the historic tearooms had to be dismantled for a later like-for-like reinstall). Under the TRU Enterprise model, planning extended beyond the Alliance, engaging train operating companies, freight operators, local authorities, and community stakeholders. The resulting passenger-first approach meant diversions, rail replacement services, and enhanced customer support kept passengers moving - a first for a weekday blockade of this scale.
The scope of work delivered was immense. Platform 1 was demolished and rebuilt, while other platforms were upgraded. John William Street Bridge and Span 29 were demolished and reconstructed using 650-tonne and 1200-tonne cranes in a constrained town-centre environment. At Deighton, platforms were demolished to allow the build of additional tracks and a new future station. Across the corridor, over 3,000 metres of track were renewed, switches and crossings installed, drainage upgraded, and signalling remodelled between Diggle and Hillhouse. A significant station boundary change reconfigured Huddersfield’s signalling control and operational footprint. All works were designed for future electrification, to be delivered in December 2028.
Delivering such breadth in just 30 days demanded flawless execution and teamwork. Civils, track, signalling, and systems specialists, supported by supply chain partners, worked side by side, with roles allocated on a ‘best for project’ basis. Shared digital tools and a common charter of behaviours ensured individuals from different organisations operated as one team.
Innovation was embedded throughout. Digital rehearsals, 4D visualisation, and immersive planning improved sequencing and safety. Temporary and permanent works were designed in parallel, reducing duplication and disruption. The enterprise model integrated engineering and service planning, proving complex works can be delivered while keeping passengers moving.
Alongside the physical works, the Alliance has focused on building a sustainable future workforce. Consistent leadership ensured valuable lessons, and experienced staff, were carried forward from earlier works, while widescale recruitment brought in fresh talent, including over 139 apprentices and 73 graduates. Thousands of schoolchildren are being inspired through STEM activity, and millions invested with local suppliers and SMEs, ensuring a lasting social and economic legacy for the region.
The delivery of Huddersfield Station Phase 1 (EIS-G) on time and budget shows what can be achieved when multiple organisations unite as one team: The TRU West Alliance.
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Company Name
Eastern | Major Projects & Programme Team [Simon Fowler]
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Delivery Partners
Network Rail
CRSA (Central Rail Systems Alliance)
BAM Nuttall
Volker Rail
Key Stakeholders
LNER
Northern Rail
Bradford City Council
DFT
British Land
Network Rail
Project Budget
£34.9m and forecast to be delivered at £33m (rough saving of £1 - 1.9m)
Benefits of the project
What is LAIP?
The Leeds Access Improvement Programme are multiple packages of enhancements in West Yorkshire that aims to alleviate and improve current operational constraints within the region. The Programme will transform journeys today and create the readiness for the forecast growth of tomorrow by improving railway infrastructure.
Key Project Aim
To support the introduction of the December 2019 LNER franchise commitments to Braford Forster Square (BFS) extending the King Cross to Leeds service to Bradford Forster Square by an increase of 0.5 trains per hour (increase from 2 to 7 LNER services).
Meet Entry Into Service (EIS) May 2025 to coincide with Bradford City of Culture 2025 and May Timetable change.
Scope of Works
Design and build a new Platform with all associated assets (Buildings, Civils, Track, Drainage, Signalling, Overhead Line Equipment).
Removal and installation of new crossovers north of the station for improved rolling stock operations.
Land acquisition purchased to enable creation of new platform and associated secondary means of escape.
Additional Scope above and beyond the project deliverables
Delivering ARS data to help improve current train operations by way of updating train paths to create train movement efficiencies. This was identified by Network Rail in which the LAIP2 project team accommodated this added scope
DNO upgrades following surveys of existing assets to facilitate LAIP2 and future projects
Improved 3rd party service yard through reinstatement phase to improve asset longevity
Upgrade works to traction power to improve traction power performance as later identified by the business as an improvement to the infrastructure.
Making the difference
Delivered a project with a traditional programme timeline of up to 3 years, completed within 14 months to meet stakeholder expectations utilising SPEED delivery model.
The project was recognised at the Spotlight Rail awards 2025 for its success, shortlisting within the category of ‘Acting as One Team’.
First project to adopt the use of NEC4 contract within the regional department, with Network Rail MPP taking ownership of the process in successfully managing this type of contract
Delivering the process of Agile Client Eastern. Managing a fully dispositioned project with the supply chain.
Delivered core works within 12 disruptive possessions (30-54hrs each)
Managed noise pollution and continued communication with local residents
Key Takeaways that fed into the award
The project had politically sensitive programme milestones that needed to be met and influenced by Councillor Hinchcliffe to meet the Bradford City of Culture 2025 celebrations. As identified under ‘Making a difference’ the project was tasked to deliver the programme in accelerated timescales and the only way to achieve this was with a robust delivery strategy by overlapping 3 project stages through design and construction and having a ‘One team collaborative approach’. With the success of this one team approached
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Company Name
ALSTOM TRANSPORT UK&I
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As railway systems grow increasingly intricate, operators and maintenance personnel require a reliable interlocking system to ensure optimal performance. The new Smartlock and Smartio interlocking systems from Alstom provide user-friendly and cost-efficient solutions, enhancing the resilience of the railway infrastructure and promoting greater availability for sustainable travel and freight transport options. This initiative aims to upgrade outdated signaling equipment to enhance travel experiences in the Ferrybridge to Goole region along the North and East Route, with a target completion date set for the end of 2026. The project is divided into two phases: Phase one focuses on the Ferrybridge Area, where on September 9, 2024, the team successfully completed the commissioning of Smartlock and Smart IO (three units), along with the introduction of Frauscher train detection managed from an NX Panel extension at the Ferrybridge Signal Box. Additionally, two level crossings were renewed to MarkIIOD standards, integrated with Alstom’s VHLC and Smartlock technology. These crossings mark the first implementation of ODMKII using an Alstom solution, necessitating close collaboration with the NR level crossing development team and the OD Supplier IDS for successful execution. The progress of the ODMKII commissioning has surpassed initial expectations, primarily due to the outstanding readiness and construction quality achieved on-site following the main stage commissioning at Ferrybridge. Phase two involves the re-signalling of the Goole Signal Box and its integration into the York Rail Operating Centre, which includes the renewal and re-control of three level crossings: Thorne Moorends (MCB-ODMKII), Boothferry Road (MCB-CCTV), and Snaith & Pontefract (MCB-ODMKII). Work has commenced at Goole, with plans to commission in November 2026. Successfully delivering such a complex scheme necessitates the assurance of safe and efficient train movement through a combination of conventional and digital signalling technologies.
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Company Name
Fitzgerald Plant
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During 2024, Fitzgerald designed, manufactured, delivered & commissioned 20 Mercedes Unimog RRV's of different capability and configuration to Network Rail Scotland. This project start to finish posed huge challenges. The delivery schedule alone was a challenge, but with the addition of the bespoke tooling, state of the art control systems and navigating the new designs of the base Mercedes chassis it truly was an incredible achievement. Fitzgerald delivered all 20 Mercedes Unimog's to Shettlestone depot in Glasgow, on time, and on budget. These assets play a pivotal part within the safe upkeep and maintenance of Scotland's Railways, and without the tireless efforts of the team, this wouldn't be possible as efferently as it is. The ability to manufacture legal road rail vehicles, compliant with both running on the highways and railways leads to a significant cost reduction in transport for the end client, enabling NWR to better allocate it's budget by investing into improving the efficiency of it's network, and maintaining the infrastructure to it's highest, safest level. Fitzgerald are proud to have delivered this project.
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Freightliner
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Global shipping lines, Maersk and Hapag-Lloyd are significant customers of Freightliner’s Intermodal business. As part of the formation of their “Gemini” cooperation, it was announced in November 2024, that most of their volumes would switch to DP World London Gateway (LGW), from mid-March 2025. This represented the biggest change for global and UK supply chains in 10 years.
This seismic change represented a doubling of the volume through LGW, with over 200K containers moving through the port and onto rail annually. Moving from a long-established operation to a more recent port operation, still in its expansion phase, didn’t come without its risks and challenges. This required Freightliner to design and deliver a train plan that could support these changing requirements, mitigating potential risks, while delivering for existing and future customers.
Doubling the number of services we run out of LGW in under five months represented an enormous challenge which required an increase in the number of paths running out of LGW. This change was on a similar scale to the Mendip recast, an ambitious project where Freightliner completely redesigned the train plan of the largest and most complex freight timetable in the UK - but with only 5 months to complete it rather than 18.
Internally the challenges required resourcing a plan at short timescales and redesigning our maintenance planning and wagon flows. Externally, the main challenge was to fit within the capacity of the existing Network Rail Working Timetable.
We instantly setup a cross-functional team from every area of the business (e.g. commercial, procurement, engineering, planning, operations) and treated the change as a full-scale business transformation project, employing transformation governance (e.g. standups, steering committees) and tools.
We also executed several specific actions:
• Started detailed planning of the Q2 2025 train plan in November 2024 to ensure we built an efficient plan which delivered for our customers, involving intensive engagement with Network Rail.
• To deliver the required drivers to resource the plan, a detailed route learning plan was put in place which started months ahead of the March 2025 deadline.
• The flow of every wagon set was re-mapped out to understand where all aspects of preventative and reactive maintenance could take place.
• Operationally, we undertook a thorough review of every aspect of planning, resilience and contingency.
We have already seen several lasting benefits as results of this change:
• The increased collaboration has improved overall ways of working between different departments across Freightliner.
• Built a more optimised train plan with faster paths allowing better value for money services.
• Increased the number of electric locomotives used from our Q1 plan to provide a greener rail solution.
Though the plan has only recently gone live we expect to have several other benefits:
• Improved performance and reducing Network usage by designing a plan which minimises time sitting in nodal yards and keeps trains moving between terminals.
• Reduces the risk of Signal Passed at Danger by jointly identifying areas for improvement with all stakeholders at LGW.
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Hitachi Rail
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In 2024-2025, the Hitachi 4LM T&C team have achieved some critical milestones in delivering the 4LM project to TFL. The 4 Lines Modernisation Project started initial phase testing in 2016 and has since commissioned 7 Signalling Migration Areas (SMAs) into revenue service. The current core area includes the Hammersmith & City, Circle, District & Metropolitan lines Central. This year introduced a new SMA in the Met North area and dynamic test closures in the District West area along with some critical commissioning's and uplifts.
In March 2025, Hitachi T&C successfully completed the largest ever VCC/SMC software revenue uplift in one shift. There was a CBTC line wide shutdown to facilitate the uplift of 7 VCCs, wayside SCSs and a full SMC suite of software at Hammersmith Service Control Centre. An uplift of this magnitude has never been attempted on LU infrastructure before and the commissioning was successfully delivered before the start of revenue trains on the Sunday morning.
In April 2025, Hitachi T&C successfully completed a Dynamic Systems Test Closure of SMA10+12. This was the first closure in the District West area of 4LM which incorporates the District Line between Earls Court towards Wimbledon and Turnham Green. The closure was incredibly complex as parts of the test area are already CBTC commissioned and significant planning and approvals were needed to move trains in and out of the worksite. An enormous amount of over and backing of wayside assets, wayside software, control room software and data communications architecture was required. Over 200 members of staff were deployed over the weekend with a variety of S-Stock and Engineer Vehicles carrying out dynamic testing throughout. This was the first time on 4LM that 2 new VCCs were introduced for testing at the same time and enormous effort was made in the build up to this closure to enable a 98% completion of high priority testing.
In May 2025, Hitachi T&C successfully commissioned SMA08 into CBTC revenue service to London Underground Passengers. SMA08 integrates the Metropolitan Line, Jubilee Line, the Hitachi PMI depot signalling system with Neasden Depot which is one of the largest depots on the TFL system. The introduction of SMA08 was one of the most complex commissioning's ever undertaken on a Metro Network worldwide. Over 200 staff worked tirelessly throughout the weekend with over 5000 individual changes carried out to the signalling system. The system was handed over to London Underground operations on Saturday evening and after a successfully period of trial operations, the decision was made on Sunday evening to "go-live" with the new CBTC signalling system.
The Hitachi T&C team have put in a tremendous amount of work during an extremely tight time period and have featured in a "first of its kind" IRSE presentation video which has been seen worldwide. The Hitachi T&C team deserve to be recognised for their phenomenal achievements and commitment to delivery for London Undergrounds customers.
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Company Name
Alstom Transport UK Ltd
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Julie Williams did an absolutely brilliant job as the Project Manager on the Victoria Phase 4 project, worth over £35 million. She managed the project from the GRIP 4 stage all the way through to delivery in GRIP 5-8, steering the project to successful completion, while demonstrating exceptional project management skills. This project was no small task, and thanks to Julies' leadership, the railway is now safer, more reliable, and future-ready, with digital signaling that's already making a difference for operators and passengers. Julie handled all of this while also becoming a new parent. Balancing a high-pressure project with such challenges of early parenthood is no easy feat, and her resilience, empathy and unwavering commitment to excellence make her a role model both within Alstom, and the wider rail industry.
Beyond the delivery of the project, Julie also organised multiple CSR events, giving back to the community and bringing people together. On top of this, she mentored two young apprentices, helping them grow in confidence and capability and fostering the next generation of railway professionals with her encouragement.
She’s gone above and beyond at every stage, and her work has brought real innovation to the railway. Julie deserves recognition not just for delivering a complex project, but for doing it in a way that inspired everyone around her.
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Merseyrail Electrics 2002 Limited
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Team: Merseyrail Project Team
Project: Sandhills Station Crowd Management Zone & New Bridge Works
Client Interface: Liverpool City Region Combined Authority / Everton Football Club
Delivery Partners: Merseyrail, Principal Contractor (Morgan Sindall), Design Consultants, Network Rail
Location: Sandhills Station, Merseyside
Executive Summary
We’d like to proposed the Merseyrail Project Team is nominated for the Best Project Team Award in recognition of their exemplary performance in delivering the Sandhills Station Crowd Management Zone and associated bridge works. This high-profile scheme was delivered under exceptional time and budgetary constraints to enable safe and efficient passenger movement for Everton Football Club home fixtures from the start of the 2025–26 season (to support the opening of the new Hill-Dickinson Stadium).
The team demonstrated outstanding collaboration, engineering excellence, and an unwavering commitment to safety, achieving Zero Harm throughout the lifecycle of the project.
Project Overview
• Scope: Installation of a new pedestrian bridge, crowd control infrastructure, and enhancements at Sandhills Station.
• Programme Constraints: Works were completed within a compressed delivery window to meet the operational deadline aligned with the Premier League season.
• Budgetary Discipline: Delivered within a tightly controlled capital allocation, with significant value engineering applied to maintain scope integrity.
Key Achievements:
Engineering Delivery
• Full compliance with Network Rail ES Stages 4–6 requirements.
• Seamless integration of new infrastructure into a live operational railway environment.
• Design and installation of a modular bridge structure with minimal disruption to train services and station operations.
Stakeholder Engagement
• Proactive coordination with Network Rail Route Asset Managers, Liverpool City Region Combined Authority, and Everton FC.
• Transparent communication with local residents and matchday passengers.
• Effective interface management between design, construction, and operational teams.
Health & Safety Excellence
• Zero Harm achieved across all phases of the project.
• Compliance with CDM Regulations 2015 and CSM-RA Safety Validation
• Daily Task Briefings, Permit-to-Work protocols, and dynamic risk assessments ensured a safe working environment for all personnel.
• No RIDDOR-reportable incidents or lost-time injuries.
Programme Management
• Agile delivery model with phased commissioning to meet critical matchday milestones.
• Efficient Possession Planning to optimise work windows.
• Escalation Steering Group for swift decision making.
Legacy Impact
• The new crowd management zone has significantly improved passenger safety and flow during high-footfall events.
• The bridge installation enhances accessibility and resilience of the station infrastructure.
• The project sets a benchmark for collaborative delivery under pressure, demonstrating what can be achieved when public service, technical excellence, and safety culture converge.
Conclusion
The Merseyrail Project Team exemplifies the values of professionalism, safety, and public service that define the UK rail industry. Their delivery of the Sandhills Station upgrade is a testament to what can be achieved through disciplined project management, stakeholder alignment, and an uncompromising commitment to safety.
This team is not only deserving of the Best Project Team Award—they are a model for future infrastructure delivery across the network.
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Company Name
WSP
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The nomination highlights Obul Reddy’s significant contributions as a project management professional at WSP, showcasing his leadership, mentoring, innovation, and alignment with organizational values. His efforts extend beyond project delivery, demonstrating a changemaker mindset that drives cultural, operational, and strategic impact across the business.
Professional Qualifications and Mentoring
Obul holds double Chartered status (ChPP and CMgr), positioning himself as a role model for professional excellence. He actively promotes qualifications across WSP GCC and lead regions by conducting sessions in collaboration with APM UK. He currently mentors eight professionals across diverse geographies and disciplines, guiding them toward certifications and memberships. Through his initiatives, 100% of the MDU PM&C team achieved professional membership, with 90% gaining relevant certifications—directly elevating team capability.
Creative Thinking and Problem-Solving
Obul spearheaded a shift from task-based project delivery to a lifecycle-focused, strategic approach, improving collaboration, accountability, cost optimization, and client satisfaction. Key innovations include:
• Implementing Power BI dashboards on global projects (Tel Aviv and Dublin metros) for real-time earned value reporting.
• Introducing a triangulated reporting method for higher accuracy.
• Enhancing earned value management and automating forensic planning tools for delay analysis.
• Automating Primavera P6 updates and developing tailored charging mechanisms to improve revenue.
• Designing Power BI reports spanning the entire project lifecycle.
These solutions streamlined reporting, elevated technical proficiency, and enhanced client confidence in WSP’s capabilities.
Technical Innovation and Processes
Obul championed digital transformation by piloting tools for delay analysis, Primavera automation, and feedback integration. He is developing a global team integration tool to address efficiency losses and cost leaks across multidisciplinary projects. His introduction of the MDU charging mechanism improved revenue realization within GCC. These initiatives reflect his proactive approach to embedding innovation into standard practice.
Upholding WSP’s Guiding Principles
He consistently reinforced WSP’s values—collaboration, integrity, innovation, and client focus—through cross-discipline coordination, recognition of team contributions, and embedding values into onboarding. By challenging legacy models and advocating a digital-first approach, he positioned WSP at the forefront of project lifecycle transparency and accountability.
Stakeholder Engagement and Team Culture
Obul fostered a learning culture by organizing weekly knowledge-sharing sessions and driving cross-regional collaboration on project controls. He standardized WBS structures across global portfolios, improving forecasting and reporting consistency. His passion for accuracy and value-driven delivery strengthened stakeholder trust, demonstrated through zero reporting escalations in a multimillion-dollar project over 18 months.
Adaptability and Resilience
Faced with challenges such as shifting scopes, regulatory uncertainties, and organizational changes, he mitigated risks through agile scheduling, re-baselining, contingency planning, and continuous monitoring. He introduced a cross-regional cost control framework with predictive analytics, improving transparency, forecast accuracy, and stakeholder confidence. His proactive trend analysis framework enabled real-time variance detection and corrective action.
Through professional mentoring, innovative digital solutions, cultural reinforcement, and stakeholder engagement, Obul Reddy exemplifies a changemaker at WSP. His contributions enhanced project delivery, revenue optimization, and team cohesion, leaving a lasting impact on both organizational performance and professional development across global teams.
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Company Name
Network Rail
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The Railway 200 'Inspiration' train represents a cross industry effort to conceive, design, and deliver the first exhibition train on the railway in over 40 years. It is an example of how a small team with a clear focus can deliver something really impactful. This project required the team to research, procure, strip and repair appropriate rolling stock, to work with partners to design and install an engaging interactive interior, develop a ticketing and customer engagement system, and engage with colleagues, train planners, and stakeholders to develop a detailed plan for a historic nationwide journey.
All of this was delivered in less than eighteen months with much of the substantive work having to take place in the final six months of this period, leaving little room for slippage or overruns. The team worked within a very constrained set of finances but successfully delivered to time and budget. To support the deliver of the programme, the team sought external funding and successfully managed to bring in both commercial sponsorship and National Lottery funding, both of which will provide a template for future projects and programmes.
'Inspiration is a non-standard project for Network Rail and, as such, does not fit within any pre-defined category. This meant that the project team had to develop new relationships, overcome unforeseen administrative hurdles, push the boundaries of existing knowledge and skills, and create something inspirational and customer-focused which the public would want to engage with.
The exhibition train launched in June 2025 with an event at Paddington station attended by the rail minister and stakeholders from across the industry. It will run until June 2026 and will visit c.60 locations across Great Britain. To date over 25,000 people have visited the train, including many school children. The train will ultimately result in tens of thousands of young people being inspired to consider a career in rail and will support the industry in developing the next generation of railway staff, helping to address significant workforce challenges. Network Rail estimates that this engagement will save the industry more than £16m in training and recruitment.
In summary, the team conceived and delivered a high-profile project which was both technical, customer facing, and unique, in a very short period of time and to a very limited budget. The work that they delivered will act as a template for future projects and programmes and the subsequent engagement with thousands of young people will ultimately help the industry to overcome significant long-term workforce challenges. The team deserve to be recognised for the hard work, partnership approach, and ingenuity that they brought to the project and for the success that they achieved.
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Company Name
Telent
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Metrolink Communication Network (MCN) – Returning a Challenged and Complex Technology Project into a Successful Future-Ready Network
The Metrolink Communication Network (MCN) project marks a major achievement in leadership, stakeholder collaboration and cross-party teamwork by an integrated multi-disciplinary delivery team.
The MCN programme was originally mobilised at the start of the COVID-19 pandemic with the goal of replacing TfGM’s legacy transmission infrastructure with a modern fibre-optic network including new cable route, new control centre servers, firewalls and switches across the entire Metrolink estate which is the largest light-rail network in the UK.
This £8.4 million investment was to maintain reliable passenger services and enhance resilience on the UK’s largest light rail network and enable future smart technologies to be deployed further improving passenger experience.
The complexity of the project cannot be overstated. Over 600 hours of design engineering and more than 200 installations were delivered across TfGM’s live Tram network. More than 200 legacy network interfaces were replaced. Over 90 kilometres of new fibre-optic cabling were installed along with 25km of new cable route, dramatically extending the network’s reach and resilience. Crucially, this was all done with the least amount of planned disruption to passenger service.
Programme and delivery challenges as a consequence of Covid-19, and the technical complexities around legacy system integration issues causing the wider project team to re-think its overall delivery plans. The impact of these issues meant programme delays and cost challenges to both Telent and TfGM.
As a direct result of these impacting issues, an Executive Board between Telent and TfGM was established to understand and oversee the critical activities needed to drive the project forward and address several complex delivery challenges that were mutually accepted.
One of the core decisions from the Executive Board was to establish an Integrated Project Team (IPT) with Telent (lead), TfGM, KAM and Hitachi. This approach helped re-energise the programme and supported much of the problem solving through daily stand-ups, weekly governance reviews and open, cross-partner collaboration workshops. This was not simply a technical fix, but a cultural shift - rebuilding confidence, trust, and shared accountability across all stakeholders.
In July 2025, the IPT successfully completed the migration from legacy TfGM infrastructure to the future-ready MCN fibre transmission network.
For TfGM, delivery of MCN means a modern network that is fit-for-the-future to maintain and grow. The new infrastructure will support innovations such as the Bee Network travel app, contactless ticketing, real-time diagnostics and automated system updates. For the rail industry, it offers a case study in how true leadership, collaboration and teamwork can re-focus and recover complex technology projects that have incurred unforeseen technical challenges.
This nomination recognises not only the Telent technical achievement of modernising Manchester’s light rail communication network, but also the leadership, cross-party collaboration and teamwork that returned the project to being a success.
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VERTIV INFRASTRUCTURE LIMITED
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Outstanding efforts by the Vertiv team in the successful delivery of the Alstom Class 390 High-Speed Train (HST) Battery Refurbishment Project. This project stands as a testament to exceptional teamwork, meticulous planning, and flawless execution under immense pressure.
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Alstom
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I would like to take the opportunity to nominate the Alstom Victoria Phase 4 project team for the Project Team (Over £5m) award. The project scope included resignalling, relock and recontrol of the Tulse Hill, Crystal Palace and Peckham Rye areas to Three Bridge ROC, installing 65no. new signal heads (inc 2 gantry structures at Tulse Hill Station), 10no. reused signals, 7no. new SmartIO equipment housings (aka REBs), 2no. Auxiliary Supply Points (ASPs), 3no. new DNOs, 23km of new cabling for signalling, telecoms and power, and recovery of over 140 location cases and redundant cables for recycling and reuse. The contract value was £52m at completion, having successfully commissioned on 2nd November 2024.
Throughout the project life cycle spanning from Grip 4 in 2020 through to early contractor involvement in 2021 and full Grip 5-8 completion in 2025, Alstom has maintained a high safety record, with zero accidents of incidents incurred during the 27, 400 work hours completed in the 7 day commissioning blockade in Oct-> Nov 2024.
The project successfully introduced two new Alstom products to the southern regions in the forms of SmartIO and MCS-I which work in conjunction to improve passenger service reliability across the network as well as improving the signaller operators interface at the control centre. The projects target was to replace outdated and obsolete equipment which had been installed on the network since the 1980s and was reaching the end of its reliable design life. The project team worked to interface with the previously completed Victoria Phase 3 project by Siemens which commissioned in 2023 and our sister project Victoria Phase 5 by Alstom to be commissioned in 2027.
These interfaces posed challenges of integrating different technologies to seamlessly transition between interlocking areas and ensure full control is maintained at all times.
The introduction of SmartIO across the rail network has successfully reduced the number of lineside equipment housings by interfacing directly with the lineside equipment, which has reduce the maintenance requirements and relieved pressure on the Network maintainer.
During the project lifecycle the team have strived to champion CSR (Corporate Social Responsibility) through 3no.local litter picking events, 2no. local primary school (Hitherfield Primary School, Tulse Hill) events which included a tour of Alstoms's adjacent New Cross Gate maintenance depot and a rail industry awareness day held at the school, Movember fundraiser, McMillan Coffee morning, volunteering days for Lewisham Foodbank at Lewisham Tescos and christmas collections every year and funding for local charity Besson Street Community Garden to obtain an eco toilet, maintain their facilities and provided upcycles benches and tables made from spare cable drum cores.
The project team has worked collaboratively with the Client Network Rail to achieve the successful commissioning of Victoria Phase 4, working to reduce costs were possible whilst maintaining a high quality of deliverables for the end user, the public. We look forward to seeing the continued improvement across the network and the fruition of the teams efforts.
Supporting Articles: https://www.alstom.com/press-releases-ne...
https://www.railpro.co.uk/news/alstom-co...
https://www.networkrail.co.uk/running-th...
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South Rail Systems Alliance (SRSA)
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Over the Christmas and New Year of 2024/2025, the South Rail Systems Alliance (SRSA) team worked at Westbury South to improve outcomes for passengers, freight, and the industry as a whole - completing vital rail systems upgrade with minimal disruption to the local community.
Context:
Westbury Junction is a critical hub on the Great Western network, serving as a key interchange for routes connecting London, the Southwest, South Wales, and the South Coast. With a high volume, both passenger and freight, it is a vital artery for national rail operations. Any infrastructure failure at this junction poses a significant bottleneck risk, with the potential to disrupt services across a wide geographic area. Recognizing this strategic importance, Network Rail’s Western and Wales Region prioritized Westbury South as the largest and most complex track renewal in Control Period 7 (CP7). The project involved a broad scope of technically demanding works, including track, signalling, drainage, lineside civils, and platform upgrades.
Complexity:
This project renewed 30 units of S&C, 2000m of plain track, and a modern signalling interlocking upgrade controlled by 14 new-build and 22 existing location cases. It introduced a new route, 20 new speed boards, 15 km of new cabling, 500m of new cable containment, 220m of new drainage, platform coper adjustments and resurfacing, and 22 new sets of points heating and transformers. The renewal was further complicated by the complex layout of the junction, which incorporates multiple turnouts, crossovers, and signalling interfaces, making the work technically challenging to deliver without compromising safety or future flexibility.
Key ingredients of the success were:
1. Rigor in Planning and execution
The scheme’s success demonstrates how complex projects can be delivered within tight timeframes through exceptional collaboration across design, construction, testing, and assurance teams, highlighting the value of alliance in streamlining delivery models. Some of the key enablers were:
•Design & Construction Interface– Regular meetings enabled integration of multi-disciplinary designs and resolution of site challenges.
•Progressive Assurance– Designs were assured throughout development, ensuring build readiness.
•Early Manufacturer Engagement– Early planning and approval of manufacturer’s S&C panel drawings supported critical path activities.
•Detailed Logistics Planning– Large mobilization of over 15000 hours, 68 engineering trains, two Kirow cranes, pre-build of S+C panels ahead of main possession, and an hour-by-hour blockade plan ensured smooth execution.
2. Engineering and Innovation Excellence
•Modern track renewal techniques, including modular installs, pre-planned logistics hubs, and digital tools, improved efficiency and ensured timely delivery.
•The project showcased high safety standards, workforce planning, and environmental considerations — aligning with modern infrastructure goals.
Outcome and Impact:
By implementing a full blockade strategy over traditional possession, the SRSA team compressed delivery to 30 days—avoiding six months of disruption and achieving £11 million in efficiencies. This accelerated approach minimized impact on passengers and freight, while future-proofing a critical junction on the network for atleast next 3 decades.
Conclusion:
The scheme showcases best practice in large-scale rail delivery, demonstrating engineering excellence, strategic value, and exemplary collaboration—making the SRSA Westbury South Team a strong contender for an award nomination.
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PROJECT TEAM OR PERSON AWARD (UNDER £5 MILLION)
This award celebrates individuals or teams who have successfully delivered projects within the rail industry, with a total value under £5 million. Judges will be looking for excellence in planning, execution, innovation, and teamwork, celebrating those whose efforts have led to transformational changes in rail infrastructure, operations, or services.
Company Name
Network Rail
Please tell us why you have nominated this individual
The Charleston site on Scotland’s Highland Main Line has faced recurring slope instability and flooding, which has necessitated an integrated geotechnical and drainage engineering response. This project addressed historic drainage inadequacies and built climate resilience through innovative asset management, design, and infrastructure upgrades.
The Highland Main Line, spanning approximately 190 km from Perth to Inverness, boasts significant heritage and engineering features, including both single and double track sections, key passing loops, and stations. It serves around one million passengers annually. The site is located approximately 8 miles north of Perth, within a soil cutting characterised by steep slopes and a complex drainage system comprising crest ditches that feed into a syphon and cess drainage, areas which are historically prone to blockages and slope failures. The site’s Victorian-era inverted syphon—a critical U-shaped drain transferring water beneath the track—requires regular maintenance to remain effective.
Severe weather events such as Storm Darcy (2021) and Storm Babet (2023) caused slope washouts and track flooding at this location, further exposing the vulnerabilities in the existing system. With the increasing frequency and severity of such storms, the urgency for a robust, future-proof solution became ever more apparent, aligning with the broader context of climate adaptation across the UK’s rail infrastructure. The project team undertook investigation to accurately characterise subsurface conditions, informing targeted interventions for both short- and long-term stability.
Following detailed investigations, a coordinated approach in line with Network Rail’s Water Management Strategy was adopted. This expanded the drainage and geotechnical scope to improve asset resilience through stability assessments, ground investigations, and comprehensive earthworks strategies. The drainage system was found to be undersized for current and future climate conditions, leading to the design of a twin-bore inverted syphon to handle increased runoff, alongside extensive upgrades to ditch and track drainage. These interventions not only address the immediate risks but also embed flexibility for future enhancements, ensuring the continued safe and reliable operation of this vital rail corridor for generations to come.
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Company Name
East Midlands Railway
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This nomination recognises a team that has consistently delivered exceptional results through collaboration, professionalism, and outstanding stakeholder management. Over the past few years, the team has taken on some of the most complex and high-profile projects within the organisation, balancing technical challenges with the need to maintain seamless daily operations and strong relationships with key partners.
A standout achievement has been the successful delivery of the significant works at Etches Park South shed. Despite the scale and complexity of the project, the team ensured completion without any operational disruption, demonstrating meticulous planning, proactive risk management, and clear communication. Every stage of the works was coordinated to maintain day-to-day operations, highlighting the team’s ability to deliver ambitious objectives while safeguarding critical services.
Central to this success has been the team’s exemplary stakeholder management. By cultivating strong, collaborative relationships with Network Rail, Siemens, the Department for Transport, and internal colleagues, they created an environment of shared purpose and trust. This approach enabled early identification of potential risks, smooth resolution of challenges, and efficient decision-making, ensuring that all stakeholders were aligned and confident in project delivery.
Alongside this, the team has also made a significant impact by leading the organisation’s safety programme. Delivered as a standalone workstream, this programme has improved the performance of the Health, Safety and Wellbeing plan and ensured investment was targeted where it delivered the greatest benefit. Their drive resulted in the highest utilisation of the SIF budget in recent years, maximising opportunities to deliver meaningful safety improvements. While safety runs through everything they do, the ability to take ownership of the safety programme and achieve such tangible outcomes is a clear demonstration of the team’s commitment to protecting people and raising standards across the business.
The team has also demonstrated a commitment to continuous improvement and capability development. They identified key skills gaps, particularly around construction contract management, and implemented training and mentoring to upskill team members. This investment in people has strengthened the team’s resilience, enhanced overall performance, and left a lasting legacy of knowledge and expertise within the organisation.
Their achievements have delivered measurable operational and financial benefits. Through successful negotiation and efficient delivery, they secured significant cost savings while keeping projects on schedule. Lessons learned from these works have informed wider programme delivery across the business, improving processes and approaches for future projects.
What sets this team apart is not just what they deliver, but how they deliver it. Their professionalism, foresight, and people-centred approach create an environment where challenges are met collaboratively, and successes are shared across the organisation. They have shown that even the most complex infrastructure projects can be delivered without compromise to safety, operational continuity, or stakeholder confidence.
For all these reasons, this nomination celebrates a team whose leadership, innovation, and dedication have made a tangible difference to the railway. They exemplify the values of excellence, collaboration, and impact, and are a deserving contender for recognition at the RailStaff Awards.
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Company Name
Network Rail / Rail Delivery Group (Smarter Information, Smarter Journeys programme)
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ENGINEERING SALES SUPPRESSION
The nominated team is the Engineering Sales Suppression (ESS) team for the work undertaken to ensure customers cannot book onto train services the industry already knows will be cancelled due to all-line engineering works.
Customers can currently book onto train services the industry knows in advance will be cancelled due to all-line engineering works. Annually, two million email notifications are sent to customers notifying them of a change or cancellation to their service. Of that an estimated 80% of cancellations were related to planned engineering works, and all-line engineering works would have been a major contributor.
This creates poor customer experience; damages trust/harms the industry’s reputation. This has been a long-standing customer and industry pain-point which the industry found too challenging to tackle until the cross-industry Smarter Information, Smarter Journeys (SISJ) Programme accepted the challenge.
Engineering Sales Suppression was developed to resolve this problem by automatically detecting these affected services and preventing them from being sold on retail sites and journey planners.
By ensuring customers cannot buy a ticket for a service that will later be cancelled, ESS improves customer confidence and reduces the frustration and inconvenience associated with refund requests and amended journeys. A tailored bulletin message can be applied to explain why services are unavailable, helping customers understand and trust the information provided.
To deliver ESS, representatives from train operating companies (TOCs), Transport Focus, the ORR, Network Rail, and RDG shaped the requirements together. Feedback from TOCs and third-party retailers was gathered throughout development to ensure the solution worked effectively across all retail environments.
Strong collaboration between the SISJ project team, technical supplier (SilverRail), and industry stakeholders allowed issues to be identified and resolved quickly, ensuring the solution met the requirements and could be implemented smoothly. The team also made adoption simpler by providing practical support, including webinars, recorded demonstrations, user guides, and a dedicated portal.
ESS will form part of the industry retail accreditation standards, meaning that all retailers must implement it, so that all customers receive the benefit.
Once implemented, ESS will reduce the number of journey change notifications sent to customers and help operators open ticket sales earlier than the twelve-week window. This gives customers greater certainty at the point of purchase and reduces the likelihood of disruption later. ESS will also help minimise the administrative burden caused by refund requests for cancelled services.
Introducing ESS represents a significant operational improvement for retailers and long-distance operators. By addressing this long-standing pain-point, the project improves customer experience, strengthens trust in rail services, and supports the industry’s ambition to offer a more reliable and customer-focused service.
“For years, Transport Focus has been pressing the rail industry to stop selling tickets on trains that it knows cannot run. The Smarter Information, Smarter Journeys programme has rightly worked to solve this. The ‘engineering sales suppression’ tool has great potential to avoid it happening in the obvious scenario of a line being shut completely for engineering works.” Guy Dangerfield, Head of Strategy and Intelligence, Transport Focus
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Company Name
GTR
Please tell us why you have nominated this individual
I have nominated the Facilities Team at GTR; as in my role as the Community Engagement Manager for GTR, I work with a range of station partners, charities and other voluntary sector groups who are all contributing to the improvement of the station environment; supporting positive mental health; driving environmental sustainability; creating educational and employment opportunities and increasing accessibility and diversity & inclusion across the railway and in the wider society. The Facilities team have always been enthusiastic in not only participating in these schemes, but also facilitating the development of projects such as the creation of a Pocket Park at Coulsdon South, community murals at numerous stations and the distribution of abandoned bikes to selected charities. The knowledge, experience and expertise the Facilities Team brings to projects has helped guide the projects by adapting and refining plans to deliver better outcomes; and manage the costs to the groups involved. This is all done with good-humour, a smile on their faces and a real dedication and commitment to contributing to improving the world around them; as well as managing the day-to-day work they have to do, to help keep the railway running - as examples of the work they have done I have added a file below
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Company Name
GB Railfreight
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GB Railfreight have delivered one of the most complex and high-profile operational launches in recent years: the preparation and delivery of the Belmond Britannic Explorer, A Belmond Train, UK, a new luxury sleeper train offering multi-day itineraries across England and Wales. This project required exceptional coordination, technical expertise, and a deep understanding of both the UK rail network and the unique demands of luxury rail travel. In a remarkable feat of planning, collaboration, and execution, GBRf’s Commercial, Planning, and Operations Team delivered a complex operational project in just six months for Belmond— a timeline that would typically span two years.
From the outset, the team faced a formidable challenge: to design and implement a fully bespoke operating plan for a train that would run across diverse and often remote parts of the country, including the Heart of Wales, Cambrian Coast, Cornish coast, and the Lake District. Unlike traditional services, the Britannic Explorer demanded precision pathing, flexible crew rostering, and seamless integration with existing services—all while maintaining the highest standards of reliability and guest experience.
The scope of the project was vast. Route learning covered over 2,500 miles of railway, including sections with digital signalling and stretches of line that hadn’t been used before for luxury operations. This required not only technical expertise but also extensive consultation with multiple heritage railways, whose input was vital in navigating their infrastructure.
• Route development and testing: Identifying viable paths across scenic but operationally challenging routes, and conducting extensive testing to ensure compatibility with infrastructure and rolling stock.
• Crew planning and logistics: Creating dynamic rosters for traincrew to support multi-day journeys, often involving remote crew changes and overnight operations.
• Timetable integration: Coordinating with Network Rail to secure paths that balanced operational feasibility with the luxury experience, including scenic timings and station dwell periods.
• Contingency and risk planning: Developing fallback options for route disruptions, traction changes, and infrastructure constraints to ensure service continuity.
The team also played a key role in aligning the operational plan with Belmond’s customer experience goals. Every detail—from traction selection to station presentation—was considered through the lens of delivering a premium, seamless journey. Their work ensured that the train could operate reliably while offering passengers a truly memorable experience.
What sets this team apart is not just the scale of the challenge, but the way they approached it—with collaboration, creativity, and a relentless focus on quality. Their ability to bring together internal expertise and external stakeholders to deliver a first-of-its-kind service is a testament to their professionalism.
The Britannic Explorer builds on GB Railfreight’s longstanding relationship with Belmond, but represents a significant step forward in complexity and ambition. The team’s work has laid the foundation for a new era of luxury rail travel in Britain, and their efforts deserve recognition as a benchmark of excellence in project planning and delivery.
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Company Name
GTR
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I would like to nominate GTR Infrastructure Project Team for continuing to deliver exceptional projects, across our network, over the past 12 months the Infrastructure Project Team has been focussing on staff wellbeing, looking at under utilised space or space deemed unuseable to introduce wellbeing gardens at engineering depots, driver depots and stations, Selhurst, Three Bridges, St Albans this new innovation is looking at ways of improving staff personal and mental wellbeing, using outdoor areas, this also includes looking at preserving wildlife, by installing bug houses and bird boxes. A big part of the success for the project team is the involvement from all staff, with them contributing with the designs of the gardens, choosing and planting seasonal flowers and shrubs, its been an amazing experience and rewarding for those that have been involved station staff, depot staff, project team and contractors, morale has been lifted and a very positive outlook for future outdoor schemes, to make our workplace a better place The team planned for the seasons and already planning for next summers flowers.
Delivering a Smart Meter programme at all GTR stations, making these transformational changes benefits our retailers and the business, the new digital devices, automatically sends electricity consumption data to the energy supplier for accurate billing, enhances sustainability by providing real-time energy data, the complex programme works alongside Utility providers within several regions, looking at tong terms gains and savings.
GTR introduced the Class 379 trains into its fleet to support its Great Northern and Thameslink services, adding 30 four-car units originally built for the Stansted Express, this in utilising existing stock from another TOC reduces waste and carbon footprint whilst benefiting the passenger. This has been a collaboration of teamwork spanning over multiple teams within GTR and NR.
The team shows commitment and enthusiasm at all levels which makes them a deserving candidate for 'Rail Team of the Year Award'
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Company Name
Great Western Railway
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Youth Anti-Social Behaviour Reduction: Taunton to Bristol Corridor
In May 2024, Great Western Railway (GWR) initiated a collaborative response to a growing problem of youth anti-social behaviour along the Taunton to Bristol corridor. This issue had led to service delays, cancellations, and a negative impact on both staff and customers. GWR reached out to Network Rail, British Transport Police (BTP), local police forces, schools, Pupil Referral Units (PRUs), the Severnside Community Rail Partnership, local authorities, charities like Unique Voice and Railway Children, and other agencies.
This corridor had seen rising levels of youth-related incidents including abuse, assaults, and unsafe behaviour at stations and on trains. These incidents caused concern for the safety of young people, led to staff sickness, and disrupted operations. In response, the multi-agency initiative was launched to tackle the problem holistically.
Since the start of this collaboration, incident reports have significantly decreased. Staff who were previously anxious or fearful now report improved working conditions. Youth behaviour has improved, allowing for constructive conversations about safety and appropriate public conduct. The initiative has not only addressed immediate concerns but also fostered strong partnerships between organisations, laying the groundwork for sustained safety and community outreach.
Community Engagement and Behaviour Management
Leadership & Staff Support:
Paul Cadwallender and the Taunton Revenue Protection Inspectors (RPIs) took a leading role in building positive relationships with the young people involved.
Dwain White offered frontline support to on-board and station staff, addressing concerns directly.
The Revenue Protection Team handled several serious incidents, including one in Nailsea where a young person had to be restrained for their own safety.
Louise Lucas set up meetings with Network Rail and BTP have ensured information sharing and strategic alignment with local police and agencies.
Youth Engagement & Prevention:
Large group sessions were delivered in local schools, alongside smaller, targeted sessions in four PRUs, including ongoing work with Bridge PRU.
One-on-one meetings with identified youths helped reflect on behaviour and promote positive change.
Intelligence-sharing with BTP and PRUs helped track individuals' movements and identify patterns of behaviour.
For the first time, PRU students were allowed supervised train travel as part of a behavioural awareness programme.
Group sessions and workshops were held at Bridgwater Community Room, led by Unique Voice, focusing on respect and positive behaviour.
The Way Forward
The team remains committed to preventing further incidents and sharing successful practices with other train operating companies (TOCs) across the network. Staff now confidently engage with young people without fear of abuse or service disruption. The team regularly attends working groups and safeguarding conferences, sharing their experiences and promoting a new way of addressing behavioural challenges.
Relationships with local schools and PRUs continue to strengthen, providing long-term impact. The success of the initiative reflects the importance of collaborative, community-focused approaches.
"If we keep doing things the same way, we’ll always get the same results. Try something different."
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Company Name
Network Rail
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I am proud to nominate George Barratt for recognition of his outstanding leadership in the successful delivery of the Chipping Sodbury Resilience Scheme. George has demonstrated exceptional commitment to delivering a safer and more reliable rail service for passengers, adopting a truly holistic systems engineering approach that addresses not only the technical challenges of climate resilience but also the wider social, environmental, and operational impacts.
Central to George’s achievement has been his ability to deeply understand the underlying issues affecting the resilience of the route and to design solutions that respond to both present and future climate pressures. His work has incorporated the pioneering use of monitoring technologies to generate real-time insights into asset performance and vulnerabilities, enabling proactive interventions that strengthen reliability under conditions of extreme weather.
Equally impressive has been George’s emphasis on collaboration and partnership. Recognising that climate resilience cannot be delivered in isolation, he has worked constructively with local government, the Environment Agency, and community stakeholders to align objectives, share data, and secure outcomes that deliver both operational safety and broader environmental benefits.
Through his dedication, technical excellence, and collaborative ethos, George Barratt has set a benchmark for how infrastructure resilience schemes should be conceived and delivered. His leadership of the Chipping Sodbury project not only safeguards passengers today but also establishes a model of good practice for future resilience projects across the rail network.
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Company Name
ScotRail Trains Ltd
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Transforming ScotRail's Mobile Estate:
The ScotRail Mobile team deserves recognition for the outstanding delivery of a complex and high-impact project that transformed our mobile estate and the way colleagues across the business use technology every day. Faced with an outdated system of deteriorating devices, limited storage, slow performance, poor battery life, and reliance on an external provider, the team took ownership of the entire mobile estate to deliver a modern, secure, and business-driven solution.
In just six months, this small team of four successfully refreshed over 5000 mobile devices across Scotland, moved 4000 connections to a new provider, introduced a new device management solution, and created new roles within the team to support the long-term strategy. They overcame significant logistical and technical challenges while ensuring every colleague was supported and engaged throughout the process.
To ensure the project delivered real value, the team placed colleague input at the heart of their approach. They organised mobile roadshows at more than 30 stations and depots, showcasing device options and capturing feedback on what would best meet operational needs. This collaborative approach not only ensured the right solutions were chosen but also built trust and buy-in from staff.
The team then carried out a detailed evaluation of devices, network providers, and mobile solutions, balancing technical performance, network coverage, security, customer service, and cost. The final decision delivered a reliable, secure, and best-value solution for the business.
Execution of the rollout was a major undertaking. Every driver tablet and phone was individually configured with the new Intune management system, Zscaler, and authenticator for enhanced security. The team managed the administrative complexity of transferring thousands of mobile numbers within strict time limits, avoiding costly expirations. Communication was carefully coordinated with each area to make sure staff knew what to expect, and additional temporary staff were recruited and managed to support deployment.
Despite these pressures, the team also supported a high intake of new colleagues joining the business, ensuring they were equipped with devices from day one. Even after the rollout, they demonstrated their commitment to continual improvement by launching a feedback survey and visiting locations again to provide tailored support. They also arranged the recycling of old devices, generating revenue and ensuring environmental responsibility.
This project has delivered tangible benefits across the business: faster, more reliable devices; improved colleague satisfaction; stronger data security, and significant cost savings. Most importantly, it has put control of our mobile estate back into ScotRail’s hands, building in-house expertise for the future.
The Mobile team’s achievement is a clear example of initiative, collaboration, and dedication going far beyond day-to-day responsibilities. The project has made a real difference to thousands of colleagues and to the business as a whole.
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Company Name
Network Rail
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James Allman-Wright has made an outstanding contribution to sustainability by tackling one of the railway’s hidden challenges — unused and “offline” stock sitting in depots. His innovative approach has not only reduced waste and unnecessary procurement but also delivered significant financial savings and efficiency gains.
James recognised that millions of pounds worth of materials and equipment were sitting idle in depots, often surplus from past projects or held for “just in case” scenarios. Left unnoticed, this stock frequently perishes, becomes outdated, or is replaced unnecessarily, leading to wasted money and resources.
Through determination and ingenuity, James created a system to identify, recover, and re-allocate this “lost” stock. By finding a new home for materials across the business, he ensures that components are used where they are needed rather than being left to deteriorate. This approach has directly reduced procurement of new stock, cutting waste and lowering the organisation’s carbon footprint.
It is estimated that more than £50 million worth of stock sits unused across Delivery Units nationally. Thanks to James’s persistence, a new trial has now been established to allow Delivery Units to list their offline stock, making it visible and accessible across Network Rail. This breakthrough means that teams can source what they need from existing resources, rather than buying new materials.
James has been described as the “Network Rail version of eBay” — hunting down surplus or hidden stock, identifying opportunities for reuse, and transferring it to teams who need it. His efforts have turned waste into value, supported sustainable resource management, and saved his DU thousands of pounds that can now be reinvested into frontline delivery.
This is more than just stock management: it is a cultural shift in how we think about resources. By challenging the status quo, James has shown leadership, innovation, and vision, proving that sustainable practice can be both environmentally responsible and financially smart.
In summary, James Allman-Wright is driving sustainability from the ground up, reducing waste, cutting carbon, and ensuring that valuable resources are put to use. His initiative is a model of how the railway can become more efficient, responsible, and sustainable for the future.
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Company Name
South Western Railway
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I am honoured to nominate Jane, Pam, Peter, the Learn Team, and the CEx Admin Team for this award. This incredible group, representing five different SWR teams, designed and delivered an industry-first Retail Refresher course that has already benefited over 150 colleagues, with a goal of reaching more than 300 annually. Their collaborative spirit has not only addressed a critical business need but has also set a new standard for training and engagement across the entire organisation.
While our SWR retailing colleagues receive thorough initial training, an opportunity to refresh their knowledge had never existed. With the rail industry's ever-changing ticketing landscape, a clear need to update their skills was identified. The biggest challenge was the sheer number of colleagues requiring this vital training, which had to be managed alongside a significant increase in SWR’s regular training schedule. The team was tasked with finding a solution that was not only effective and engaging but also cost-efficient and minimally disruptive.
The solution came from a powerful cross-functional collaboration. Jane, Pam, and Peter, from separate teams, dove into the project to design a course specifically for our experienced Retail colleagues. The goal, to make the training relevant, supportive, and informative. Boosting colleague engagement, reducing audit red flags, and, most importantly, improving our customers' experience.
Jane, only two months into her role, designed a full-day workshop based on real-world feedback. To gain crucial buy-in, the course was trialled with SWR Retail Coaches. This is where the Customer Experience Training Admin Team proved indispensable, expertly handling the massive logistical challenge of arranging rooms and coordinating colleague releases across the entire network.
Using feedback from the coaches, the course was refined and also introduced collaborative delivery — a Customer Experience Trainer would lead the session, while Peter, a Retail & Audit Trainer, would deliver the critical PCI compliance. This innovative approach ensured the training was practical and immediately applicable.
The project also pioneered a new use for the SWR Learn system (LMS). The Learn Team went above and beyond, pushing the system's capabilities to enable pre-course work and automated learning records—a feat that had never been accomplished before.
The official launch of the course was on January 9, 2025. Since then, 24 refresher sessions have been held, with over 150 colleagues receiving the training.
The results are already tangible. SWR's Audit Team has seen a significant decrease in Audit "Red Flags" (over 25% in areas specifically targeted by the course content) since the trials in October 2024.
The entire project, from its conception to its official launch, took five months and was completed at minimal cost. Everyone involved incorporated this demanding project into their existing duties, showcasing extraordinary commitment.
The project's success has created a powerful ripple effect. It has not only established a permanent annual refresher course, but its success has also inspired a similar Rail Operator Refresher, set to launch in January 2026. These teams' dedication and innovative thinking have set a new standard for collaboration within SWR. They truly deserve this award.
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Company Name
Carlisle Support Services
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At one of the most critical moments for our business, it was Jean Meredith’s steady leadership and determination that turned challenges into success and uncertainty into confidence. She has played a pivotal role, and her commitment throughout has been nothing short of exceptional.
From the earliest stages, Jean was instrumental in delivering the mobilisation of our new contract. This was a critical period for the business, and the stakes could not have been higher. Through her tireless work, attention to detail, and unrelenting commitment, she ensured that mobilisation was not only achieved but delivered to the highest possible standard. Where challenges arose, Jean was always the first one to respond with practical solutions, never allowing obstacles to derail the progress of the mandate. She created an atmosphere of calm assurance, instilling confidence across the team and ensuring that staff remained supported, informed, and motivated throughout.
Jean’s leadership shines most brightly through the way she develops people. Carrying a rare ability to recognise potential and to bring out the best in others, she gives colleagues the confidence to stretch themselves while setting clear standards and expectations. Jean has created a pathway for growth and success for many staff members, they have often expressed how her support and encouragement have given them the belief to step forward in their roles. Her investment in training and mentoring has left a legacy of stronger, more capable teams across all sites.
Her dedication went far beyond her official remit for a significant period, before another manager was appointed. Jean shouldered full responsibility for day-to-day operations. She effectively managed staff across multiple sites, coordinated schedules, and resolved operational issues, all while maintaining highest professionalism and care. This was no small undertaking, yet Jean managed it with determination and composure, ensuring that nothing slipped below her exacting standards.
The structure and stability she brought during this transition were vital; it effectively showcased her determination at every step. More than just keeping operations afloat, Jean strengthened the team for the future. She fostered a culture of trust, respect, and continuous improvement, successfully created an environment where people feel valued, supported, and encouraged to excel. Her influence has transformed the way the team works together and has set a standard that will endure long beyond the initial challenges of mobilisation.
On a personal level, working alongside Jean has been an absolute privilege. She is a leader in true sense who leads with integrity, inspires with her passion, and supports without hesitation. She is the type of leader who elevates and motivates everyone around her, not only by the quality of her work but by the example she sets.
Her dedication to people and to service delivery has had a profound impact on our contract and on those who work within it. For her vision, her unwavering commitment, and her life-changing influence on colleagues and operations alike, Jean Meredith is truly deserving of this award.
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Company Name
Diamond Rail
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Heathrow Rail are proud to nominate Jenny Dempsey, Managing Director of Diamond Rail, for her outstanding contribution and dedication to enhancing the passenger experience and improving the operational efficiency of seat maintenance on our POD vehicle fleet.
Jenny led a comprehensive review of the seating across our 21 POD vehicles. Under her leadership, Diamond Rail carried out a full refurbishment of every seat, replacing the foam and leather to significantly enhance comfort and aesthetics. They also identified and resolved a long-standing bracket issue on the seat bases, improving durability and reliability.
Demonstrating forward-thinking innovation, Jenny proposed a clever solution to make the seat fabric removable. This enables our team to quickly and easily replace damaged covers, reducing the likelihood of taking vehicles out of service, improving turnaround times, and ensuring our fleet consistently meets high standards for our passengers.
Jenny and her team at Diamond Rail are now supporting the refurbishment of an older POD vehicle, with the aim of bringing it up to the same standard as the rest of the fleet. She has been instrumental in driving continuous improvement through her collaborative and solution-focused approach.
Thanks to Jenny’s vision, expertise, and hands-on involvement, the POD system has seen a tangible uplift in quality and efficiency. We have formed a fantastic partnership and look forward to further collaboration with Diamond Rail at Heathrow.
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Company Name
Network Rail
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I wouldn't normally nominate myself but I'm incredibly proud of the work I've accomplished through the last 12 months by working to improve timetable performance through Wales & Borders, all through the Wales & Borders Timetable Taskforce.
The Timetable Taskforce has Focus on the December 2025 Working Timetable, to reduce subthreshold delay minutes by 50% less than the May 2024 WTT and to improve the T3 failures caused by Operating Plan compared to the Dec '24 WTT. This was an opportunity to become an industry leader and I set my sights on becoming one.
The Taskforce had no outlined budget, therefore I wanted to keep it at zero cost to provide the largest benefit to the taxpayer. To do this, I innovated with existing tools.
Using our in-house data, I created heat matrix maps to measure Median WTT Lateness for highlighting where delays occur along the schedule – making outputs easier to interrogate. To supplement this, washing line charts produced for service groups, plotting where time-loss or recovery is seen and how it changes throughout the timetable.
I exploited data sources - Using a cut of the GPS data normally used for berth offset analysis, we were able to produce speed-time graphs overlaid onto maps. This supported a targeted intervention for Sectional Running Time amendments. This was managed with Open-Source applications, again at zero cost to everyone.
We collaborated with SMEs to experiment - I joined forces with the RSSB to build SRTs for freight services along South Wales, releasing capacity and increasing average speeds for the rail freight sector. This unlocked the opportunity to measure savings in CO2 emissions, further reducing Carbon from the South Wales steel industry as it transitions to an electric arc furnace production.
Comprehensive Conclusions and a joint understanding - I wrote Post Implementation Reviews for both Dec ‘24 and May ‘25 WTTs, sharing outputs across the Steering Group for a unanimous agreement on the conclusions and joint pursuit of the recommendations. I sought to establish respect amongst industry stakeholders - delivering it in the style of a University Thesis!
And the current progress for May '25 and Dec '25?
Overall performance across Wales & Borders Route has shown an improvement in daily operations – with 80% On Time to 3 metric being met at a higher frequency compared to the entire Dec ’24 WTT operating period. There's been challenges and wins throughout the programme, but starting with 'yes' pushed it all towards implementation.- timetable performance is improving throughout Wales & Borders and we've managed all of this at minimal cost to the taxpayer and 100% benefit to our passengers and freight users, bringing sustainable improvements all the way to December 2026
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Company Name
Network Rail
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Phil has led the Keeping Trains Safely Moving (KTSM) programme which is transforming how the railway makes operational decisions, ensuring safety is never compromised while avoiding unnecessary disruption. For too long, trains were routinely stopped or slowed even when wider system risk did not justify it, creating delays and frustration for passengers and freight customers. With over 1,757 pages of rules, 21 handbooks, and 146 separate reasons to stop a driver, decision-making had become complex, slow, and risk-averse. KTSM was created to challenge this culture — building confidence, enabling innovation, and keeping Britain’s trains safely moving.
KTSM is more than a project; it is a journey of cultural change. The programme is reshaping industry thinking by encouraging a whole-system view of risk rather than isolated judgments. Senior leaders are championing KTSM and standing behind their frontline teams, empowering decision-makers to act confidently when their judgment is credible and evidence-based. This visible advocacy is critical to enabling faster, more consistent, and more collaborative decisions.
The team has equipped hundreds of colleagues with tools and training to support this change, most notably the RSSB-developed G-FORCE tool, which helps staff balance safety with operational needs in real time. To date, 906 industry decision-makers have been identified for training: 417 already completed, 93 booked, and 396 scheduled. Alongside this, trials are underway on new practices such as Broadcast Acknowledge for bridge strikes, rail condition, and critical rail temperature scenarios — practical innovations that reduce unnecessary stops while keeping passengers safe.
KTSM listens and learns from across the industry. Local initiatives such as moving trains safely through floodwater or new information systems are captured and, where successful, scaled nationally. Monthly updates, industry forums, and dedicated visits ensure best practice is shared consistently, breaking down silos and accelerating learning.
Innovation is central to this journey. A new AI-powered decision support tool is being developed to capture operational decisions, access historical risk considerations, and provide rapid feedback — building confidence and consistency across the network.
The cultural and operational shift is already evident in practice:
• Emergency Special Working: When a passenger suffered cardiac arrest, procedures were flexibly adapted so emergency services could reach the passenger sooner, without compromising safety.
• Bridge Blockage in Cardiff: A restrictive block threatened to halt all services, but a collaborative assessment enabled services to continue safely.
• Broken Rail near Iver: A cautious escorted move avoided mass evacuation and wider disruption.
• Embankment Collapse Risk at Birkenhead Park: A carefully tailored restriction safeguarded passengers while preventing a complete shutdown.
KTSM has also gained recognition, including a dedicated award at the Network Rail Operations Awards and personal support from the CEO — reinforcing confidence in frontline staff.
By driving cultural change, embedding innovation, and strengthening leadership support, KTSM is making Britain’s railway safer, more resilient, and more reliable. It is not just a programme, but a transformation in how trains, people, and goods are kept safely moving.
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Transport for London
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I want to recognise Laura Quinn, A young Project Manager is someone who truly driven and is always delivers. She is not the type of person who promotes herself but having worked alongside her, she really strives to succeed, is focused and is a joy to work with! She boosts everyone’s morale, who works with her. I've been working in the rail industry for 18 years and out of all the people I've worked with, and I've worked with a lot of fantastic people, Laura is my favourite colleague! And she is early on in her career showing a lot of promise and potential.
Although she successfully delivered many projects, I want to showcase Laura's Shirley Hills Road Crossing project which was constructed in April 2025, a project under £5m. The project is located on the London Trams network between Coombe Lane and Gravel Hill Tram stops. The works consists of road crossings renewal, ballasted track renewal and drainage renewals works. Other Key features within the site extents are a pedestrian foot crossing and the highway crossing.
I had a unique opportunity to be a small part of the project during delivery whilst Laura took some time off for paternity leave. The delivery came with its challenges but everyone working on that project has said it was a pleasure working on Shirley Hills which I whole-hearted agree with.
She is excellent at building rapports with key stakeholders and suppliers; she on-boarded a new Principal Contractor, Trackwork Ltd, to London Trams and I could see the open and honest relationship that she had built with that contractor.
The Shirley Hills project had logistical constraints due to the site being on the out skirts of Croydon located on a busy main road. Laura began consultations with key stakeholders early on, to ensure the optimal way to construct the project whilst minimizing disruption to the travelling public.
Laura hosted value and sustainability workshops working with designers, TfL Engineers, suppliers and Principal Contractor to seek innovative solutions and modularise as the road crossing by building the road crossing off site and installing them on site as panels to ensure a more sustainable solution and a method of delivery which minimised disruption to the travelling public by speeding up the installation. She further challenged the designers for sustainable solutions in her workshops, doing value engineering optioneering to promote TfL’s Carbon Capital Challenge.
I just wanted to reiterate Laura’s talent, as her peers has had many years in project management, and Laura is still very early on in her career but you would not know this. I started working with Laura in March 2024 where we she was given the opportunity to lead the delivery one of London Trams’ biggest projects, East Croydon and George Street Embedded Track Renewal in two closures, a 14 day blockade and 26 days blockade. And since then, she has been entrusted to deliver multiple projects concurrently. I also would like to mention Abdul Karama who is her Assistant Project Manager.
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Merseyrail
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Sandhills Station Footbridge, A Collaborative Solution for Matchday Travel
Rail projects are often complex; they can take longer than expected cost more and prove disruptive to customers. But this project was different.
Merseyrail, Morgan Sindall and Network Rail, funded by the Liverpool City Region Combined Authority, came together to deliver a smart, safe and cost-effective solution to support the growing number of passengers expected at Everton Football Club’s new Bramley Moore Dock Stadium.
With the opening of the iconic Hill Dickinson Stadium, a flagship for Liverpool’s regeneration, ensuring Sandhills Station was ready was critical. It wasn’t just about matchday travel, it was about unlocking economic growth and meeting the expectations of fans, stakeholders and the wider community.
The new footbridge and fan management zone were designed to manage large matchday crowds while keeping the station fully open and accessible for everyday passengers. With the stadium just 1,200 metres away, the challenge was clear: deliver a robust solution quickly, safely, and without disrupting services, and do it in time for the 2025/26 football season.
This was a true team effort. Partners worked day and night with a single focus, getting the bridge open for the start of Everton’s first season.
Despite the intensity of the programme, not a single customer service was cancelled, and there were no accidents, safety was never compromised. All at one of the busiest junctions on the Merseyrail network.
The team demonstrated creativity and flexibility in meeting customer needs, adopting an iterative delivery approach that allowed them to work effectively around major stadium events. Notably, the team dismantled and reassembled the bridge between project phases to accommodate painting and finishing works. This approach is a testament to the agility and dedication of everyone involved, ensuring project progress while minimising disruption.
The footbridge forms part of a wider crowd management strategy. It is used only on match and event days to control footfall and keep passengers safe. Hostile vehicle mitigation measures, including the temporary closure of Sandhills Lane, add further protection during busy periods.
Accessibility remained a priority. All existing step-free routes are open and clearly signposted, and the station’s Crowd Management Plan ensures staff are available to support passengers with reduced mobility.
The project met all regulatory requirements. With support from the Department for Transport, the team secured an exemption from Authorisation for Placing into Service (APIS) under Regulation 13 of the Railways (Interoperability) Regulations 2011. The Common Safety Method for Risk Evaluation and Assessment (CSM-RA) was followed throughout, with detailed documentation ensuring full compliance.
Three successful test events have already taken place, and the start of the Premier League season has seen strong, positive feedback from customers, including many who had previously expressed concerns about matchday travel.
This project shows what’s possible when organisations work together with urgency, creativity and a shared goal. The Sandhills Station Footbridge is more than infrastructure, it is a symbol of collaboration, innovation and commitment to delivering high-quality, accessible transport for everyone.
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Network Rail
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Nomination for Project Team Award (Under £5 Million):
The Scotland’s Railway MySafety Programme Team
The MySafety Programme Team at Scotland's Railway is delivering a transformative safety initiative that exemplifies excellence in planning, execution, innovation, and teamwork. Launched in 2023 to combat a rise in workplace incidents, the MySafety project is already fundamentally reshaping Scotland’s Railway’s safety culture with excellence in Planning and Execution
Faced with concerning trends in Lost Time Injuries (LTIs) ,the MySafety team meticulously planned a phased, regional programme. The project began by defining the needs of different operational areas, including Maintenance Delivery Units (MDUs), Works Delivery, and Possession Support, before designing and delivering bespoke coaching solutions.
Execution has been outstanding. By August 2025, the team had already successfully delivered 1,783 coaching sessions to over 1,000 colleagues, consistently exceeding targets. The programme's seamless transition into its second year and its expansion to include Capital Delivery, Operations, and a pilot with ScotRail Maintenance Depots highlight the team's exceptional project management skills and collaborative spirit.
Innovation and Transformational Change
MySafety's core innovation lies in its unique, on-the-job coaching methodology. Moving beyond traditional classroom training, the dedicated team of qualified coaches provide real-time, 1:1, and small-group sessions directly on the Network Rail Managed Infrastructure (NRMI). This immersive approach fosters real-time critical thinking and empowers individuals to make dynamic, safety-conscious decisions without interrupting workflow.
The results are transformational. MySafety’s sharp focus on individual responsibility and collective accountability has led to significant improvements in safety-critical behaviours, reflecting a deeper embedding of safety consciousness. A sustained low Fatality Weighted Index (FWI), that has been consistently below the 0.066 target for the past 12 months, and zero fatalities, attest to MySafety's success in preventing tragic incidents. The continuous downward trajectory of the Lost Time Injury Frequency Rate (LTIFR) demonstrates the programme's positive impact on addressing underlying behavioural factors contributing to common incidents like Slips, Trips, and Falls, mitigating them through enhanced vigilance and adherence to safe systems of work
Additional quantifiable improvements in safety behaviours are evident across the organisation, including a 27% increase in the effectiveness of safety briefings in Perth MDU and a 19% rise in safety cascade effectiveness in Motherwell MDU. These achievements demonstrate a profound cultural shift towards proactive safety management.
Excellence in Teamwork
This project is a testament to teamwork, uniting the MySafety Project Team, Benchmark and senior leadership with frontline staff. Regular progress reports, steering group meetings, and a responsive feedback loop have ensured the programme remains aligned with operational needs and delivers tangible impact. Participants praise the collaborative approach, with one stating, "It was good to see the team all engaged and contributing!".
The MySafety Programme Team is delivering a project that not only addresses safety critical challenges but also sets a new benchmark for cultural change in the rail industry. Their innovative, well-executed and collaborative efforts have led to a safer, more efficient railway. "Everyone Home Safe Every Day".
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Network Rail and Arriva Rail London
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The Upminster North London Line Service Delivery Centre (SDC) has demonstrated exceptional dedication, resilience, and performance over the past year, making them a standout candidate for this award. A collaborative project between Network Rail and Arriva Rail London, having both Network Rail signallers and Arriva Rail London controllers together on an operating floor leading the way in true collaborative working. A real 'one team' ethos. Operating in one of the most complex and high-density rail environments in the UK, the Upminster SDC has delivered outstanding operational results while maintaining a strong focus on safety, performance, and passenger experience. Their commitment to collaborative working, both internally and with stakeholders such as Network Rail, Arriva Rail London, and freight operators, has been a driving force behind their success. Despite ongoing challenges including infrastructure constraints, resource pressures, and extreme weather incidents, the team has delivered: • Consistently high service performance, with T-3 and Right Time targets regularly exceeded. • Rapid response to incidents, minimizing disruption and ensuring swift recovery through coordinated and calm action. • Strong safety culture, with proactive hazard reporting and close attention to both staff and passenger welfare. • Innovative Train Service Management ensuring efficient coverage without compromising operational performance. • Exceptional teamwork, fostering a positive working environment and a “one team” ethos across shifts. What truly sets the Upminster SDC apart is their professionalism and adaptability. The team doesn't just respond to challenges — they anticipate them. Their ability to stay ahead of issues, maintain clear communication, and deliver results makes them an invaluable part of the North London Line’s success. The SDC since its launch on Sunday 4th May 2025 has also played a pivotal role contributing operational expertise to ensure smooth transitions with minimal passenger impact. Their input has not only helped shape a more reliable service but has also built strong partnerships across the wider industry. For their unwavering commitment to excellence and improvement, operational leadership, and exemplary cross company teamwork, the Upminster North London Line Service Delivery Centre deserves to be recognised as one of the rail industry’s finest teams.
"Over 33 months, delivery in May 2025, Arriva Rail London and Network Rail together carried out a one of a kind industry transformation. This included changing the roles of every Controller within Arriva Rail London's control, through negotiation with trade union colleagues. 16 additional controllers were recruited by ARL and 6 by Network Rail, introducing 5 new roles across all different levels of the Control team, giving 22 existing controllers the opportunity to take on promotional roles. Once the mammoth exercise of carrying out individual consultations and then recruitment exercises for all these roles was carried out, training had to start. This led to the undertaking of the biggest training exercise within the railway control space, of a total of 20,000 hours of training, creating new training programmes and competency models, as well as stepping up new assessors. The Service Delivery Centre at Upminster has been the jewel in the crown of transformation, seeing Network Rail and ARL colleagues working closely together to provide faster response to disruptive incidents that happen on the Mildmay and Suffragette lines, two of ARLs busiest lines. In the mix of achieving all of that, the team have also delivered new telephony systems, a new crew and logging system within ARL Control, as well as writing two operating manuals, to provide clear guidance across any of the industry that interact with ARL about how they will manage incidents."
"The joint NR and ARL team worked tirelessly to deliver the new North London Railway Service Delivery Centre (NLR SDC), the first integrated Track and Train operating model of its kind, at Upminster IECC. The team worked tirelessly over several years in transforming how we deliver integrated operations across the London Overground Mildmay Line (formerly known as the North London Line), one of the most complex and saturated line of route across the country, that interfaces multiple NR routes and delivers a high-intensity metro style service for LO passengers, as well as serving as a major freight route across London. The project saw the relocation of x3 critical ARL Controller roles from their HQ at Palestra, to be co-located with NR colleagues at Upminster including signallers and a newly introduced Service Delivery Supervisor (SDS). This involved a range of physical works to ensure the full integration of cross-industry systems, as well as a significant people consultation process to support the relocation of ARL colleagues to the NR site, as well as the introduction of the new SDS role. The team spent hundreds of hours process mapping to develop the new operating model and ways of working, including development of a new Joint Operating Manual that standardises our passenger and freight operations across this critical line of route. There was also a great deal of business change and readiness activity to undertake in advance of go-live, to ensure all parties were ready for this significant change from May this year. The new SDC has been live for just over 4 months and despite the number of incidents on this challenging line of route increasing Year on Year, performance has already started to improve. The Mildmay Line industry-wide signalling, control and response teams are now under the direction of the newly introduced NR SDS on each shift, which has greatly reduced the number of different parties involved in decision-making and supported the streamlining of more efficient incident management and service recovery processes. This centralised decision-making is also benefiting our freight customers and ensures each shift is considering the system-wide industry performance impact of strategic and tactical decisions taken in delivering operations on this politically important line of route."
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c2c Railway
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c2c’s “Don’t Take the Gamble” campaign, launched in November 2024, exemplifies innovation, precision planning and teamwork under the £5 million threshold. This initiative, fronted by TV presenter Ortis Deley, significantly raised awareness of the criminal consequences of fare evasion while delivering impressive operational and reputational results.
1. Excellence in Planning
• This campaign was meticulously designed, combining behavioural messaging with tactical enforcement measures.
• c2c enhanced ticket gates, deployed over 2,000 new CCTV cameras across its 26 station network, and increased both visible and undercover Revenue Protection Officers, backed by data driven intelligence systems c2cBasildon and Billericay Nub News.
2. Outstanding Execution and Innovation
• By pairing the high-profile involvement of Ortis Deley with cutting-edge technology, c2c delivered a campaign that was both attention grabbing and operationally effective c2crailwayprune.co.uk.
• The real time tracking of suspects by officers armed with body worn video cameras and advanced ticket pattern analytics broke new ground in revenue protection strategy c2c.
3. Teamwork and Collaboration
• This initiative was led by a strong partnership between c2c’s Head of Revenue Protection and Security, Iain Palmer, and its marketing team, including campaign lead Koby Agagah c2c.
• The campaign united colleagues from operations, data, marketing and frontline operations in a cohesive effort to restore fairness and deter ticketless travel.
4. Transformational Results
• The campaign achieved remarkable outcomes: more than 8,000 penalty fares were issued, recovering over £470,000 in revenue c2cThe Standard.
• By year-end, c2c achieved a total recovery of £596,493—an 88 % increase over 2023—through over 8,863 penalty fares, demonstrating the project’s sustained commercial impact c2cRailStaff.
5. Stand Out Performance
• The campaign’s blend of high impact messaging and robust operational effort helped shift perceptions of fare evasion from a minor misdemeanour to a serious criminal offence, reinforcing public trust and financial integrity.
• Visible payback to legitimate fare paying travellers and taxpayers emphasised c2c’s responsibility and transparency.
Conclusion
The "Don’t Take the Gamble" campaign is a standout example of how a focused, under £5 million initiative can drive transformational change across operations, communications and compliance. With strong leadership, creative execution and measurable results, this project embodies the excellence celebrated by the Project Team or Person Award at the Rail Staff Awards.
We confidently nominate the c2c team behind “Not Worth the Gamble”, alongside Ortis Deley, for delivering innovation, teamwork and real world impact.
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Network Rail
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This project team has worked tirelessly to delver the biggest change in safety reporting for
over two decades. Working with Microsoft and KPMG, the team has build a new safety
reporting system in the Microsoft Power Platform, for the first time bringing together close
calls, accidents, incidents, investigations, and actions. The system will bring about game
changing insights in making safer decisions for the industry. The project was delivered in an
agile manner, ensuring the rapid first time delivery and also major efficiencies compared to
normal IT projects.
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Transport for Wales
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The TfW Class 230 Project Team at Birkenhead successfully rescued a troubled fleet, delivering a project that transformed rail operations in the area. After the unit’s supplier went into administration, the five Class 230 hybrid units in TfW’s care were left with critical overheating issues and no supplier support to fix the issues. The small project team took on the immense challenge of an in-depth technical redesign. Their efforts, demonstrating extraordinary in-house engineering capabilities, eliminated the overheating problems and enabled the fleet to finally enter full daily service. This project didn't just reengineer a fleet; it safeguarded a significant investment and delivered a reliable and modern service for passengers.
Excellence in Planning and Execution
Faced with an abandoned, underperforming fleet and an investment on the brink of being lost, the team made the courageous decision to take ownership of the problem. They conducted a meticulous root cause analysis and, through rigorous problem-solving, discovered that the issue was not with the batteries but with the genset cooling system. This insight led to a complex, in-house redesign of the radiator and control software. The team then meticulously planned and executed the modifications, bringing the trains from operating a single daily service to reliably delivering a full three-diagram schedule as originally intended.
Innovation and Teamwork
This project is a testament to the team's ingenuity and collaborative spirit. Their ability to diagnose and fix a profound technical issue without manufacturer support is a landmark achievement, especially for such a small team. This contrasts sharply with another operator who abandoned a similar fleet. By successfully completing the redesign, the team not only delivered a modern service for passengers on the Wrexham-Bidston route but also provided a powerful case study for the entire sector on the value of in-house technical expertise and dedicated teamwork.
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Transport for Wales
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Background:
Between April and June 2025, Transport for Wales’ onboard catering team delivered an innovative project, bringing Michelin-level dining to First Class passengers on Wales’ train network (Cardiff-Manchester and Cardiff-Holyhead). Working with the acclaimed Michelin-starred chef James Sommerin, the team introduced an eight-week bespoke menu celebrating the best of Welsh cuisine.
This was never simply about food. The project was designed to give passengers a reason to elevate their journey – to see First Class as a treat worth taking. By offering a fine-dining experience unique to Wales, the catering team were tasked with transforming the journey itself into something memorable, while also showcasing the strength of Wales’ modern culinary scene.
The challenge:
Delivering a fine-dining menu on a moving train is no ordinary task. The onboard galleys are compact, with limited storage, restricted equipment, and the constant unpredictability of working in motion. Unlike a restaurant kitchen, there was no room for error and no luxury of time or space. Yet the TfW catering team were tasked with delivering a fine-dining menu created by a Michelin-starred chef, upholding his exacting standards of flavour, presentation and consistency. Meeting that expectation required technical skill, resilience, adaptability and exceptional teamwork.
Teamwork in action:
Preparation was meticulous. TfW’s Head Chef, Mark Roberts, worked one-to-one with James Sommerin at his Michelin-starred restaurant, Home in Penarth, to refine a menu that could be realistically delivered in the unique conditions onboard. Mark’s role was critical in bridging the gap between representing James’ Michelin brand and operational feasibility, ensuring the dishes could be mastered within the team’s skillset and the physical constraints of an onboard kitchen.
He then led his colleagues through intensive training with James Sommerin at TfW’s prep kitchen in Newport. Here, chefs mastered each dish, honed fine-dining presentation, and adapted cooking methods to work with onboard equipment.
The catering team embraced the challenge wholeheartedly. Because of the menu’s complexity and the limited galley space onboard, Head Chef Mark Roberts led extensive preparation in TfW’s prep kitchen before each service. Sauces, desserts and vegetables were carefully crafted in advance, allowing final elements such as searing, reheating and plating to be completed onboard without compromising quality or freshness.
Still, a large amount of work was needed to do onboard the trains. Chefs demonstrated skill and precision in preparing intricate dishes under difficult conditions, while the service team delivered them with warmth, professionalism, and pride. Despite the pressures of long shifts and varying routes, the team consistently maintained standards, showing resilience and commitment from start to finish.
Achievement and impact:
This project was more than a limited-edition menu – it was a milestone for rail hospitality.
The catering team not only upskilled to meet Michelin-level expectations but also elevated the reputation of rail dining in Wales and the UK. Their efforts directly contributed to increased First Class uptake (up 32.6% YOY), improved customer satisfaction, and pride across Transport for Wales. They demonstrated that with passion, training, and teamwork, even the most ambitious projects can succeed onboard.
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Transport for Wales
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TfW's PAYG Project Team is nominated for successfully delivering a groundbreaking project that has transformed the rail network in South Wales. As the first heavy rail contactless ticketing system outside London, this project demonstrates excellence in planning, execution, and innovation. By replacing outdated ticketing with a seamless tap-and-go solution, the team's efforts have led to transformative changes in passenger services, operational efficiency, and customer experience.
Excellence in Planning and Execution
The PAYG project was a multi-phase, complex undertaking with a clear goal: to revolutionise the passenger experience. The team's meticulous planning involved the installation of 92 contactless totems and the integration of the system into existing infrastructure. A carefully managed rollout, which began in March 2024 and is on track to cover 97 stations by the end of 2025, minimised disruption and ensured a smooth transition for passengers.
Innovation and Teamwork
This project's success is a testament to the team's creativity and collaborative spirit. The PAYG system is a significant innovation for the rail sector, providing a modern, digital-first solution that improves convenience and accessibility. The team collaborated closely with internal departments and external partners to ensure seamless integration and a positive customer experience. Their work has resulted in a more efficient, user-friendly, and sustainable network that directly benefits all those who interact with it.
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Alstom
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The Greatest Gathering (1-3 August 2025) was a landmark celebration held at Alstom’s Derby Litchurch Lane Works, marking 200 years since the birth of the modern railway. For three days, the UK’s largest and oldest operating train factory transformed into a family-friendly festival site, welcoming over 40,000 visitors. The event presented the world’s largest-ever gathering of historic and modern rail vehicles, including steam engines Locomotion No. 1, Furness Railway No. 20 and Flying Scotsman, alongside cutting-edge rolling stock built in Derby today. It also marked the first time in almost 50 years that the UK’s largest train factory had opened its doors to the public.
Organised entirely in-house by a small team working alongside their day jobs, the execution of the event was supported across the three days by over 350 Alstom volunteers and several hundred more from the wider industry and heritage sector.
In addition to the exhibits, there was a whole host of other events and activities that took place across the 90-acre site, including immersive science, technology, engineering and maths (STEM) activities for youngsters, rides behind steam, diesel and electric-hauled trains of various gauges, and talks from industry experts in the purpose-built Mobility Theatre. The event drew national and international media attention, reaching a combined audience of over 12 billion from almost 500 outlets in 23 countries.
Praised for its scale, organisation and inclusivity, The Greatest Gathering united the rail industry and public in a celebration of heritage, innovation and future possibilities. As part of the broader Railway 200 festivities, it stands as a defining moment in British history and also showcased the 'railway family' at its best. Furthermore, the sold-out event raised over £60,000 for Railway 200's charity partners (Alzheimer's Research UK, Railway Benefit Fund, Railway Children, Railway Mission and Transport Benevolent Fund).
What further set it apart to similar events was its emotional depth and community spirit. The Greatest Gathering brought together people from all background – from senior industry leaders to families living close to the factory – all linked by one thing; a love of the railways. Organisers aimed for the event to be as welcoming and inclusive as possible, highlighted by the fact that it also featured the world’s first Pride parade on a train. In addition, fairground attractions, street food vendors and live music performances took place across the three days, further adding to the festival feel.
As the flagship of the national Railway 200 programme, The Greatest Gathering united history, innovation and storytelling – transforming a working rail site into a living celebration of the past, present and future of mobility.
Watch a highlights reel from the event here: https://youtu.be/ZMMo5jdadFY
"The delivery of The Greatest Gathering – the flagship Railway 200 event – stands as a testament to the power of collaboration. Over three extraordinary days at Alstom’s Litchurch Lane Works in Derby, the event brought together more than 140 iconic rail vehicles, welcomed over 40,000 visitors, and showcased the past, present and future of our railways on a scale never seen before. None of this would have been possible without the collective passion, expertise and determination of the organising team.
The spark came from James Dobson and Jonathan “Gus” Dunster, whose vision for a truly unforgettable gathering of railway heritage and innovation ignited the project. As seasoned operations specialists, they not only conceived the ambition but also managed the intricate planning behind mainline railway exhibits. From negotiating asset release to compatibility and scheduling, they ensured locomotives and rolling stock from across the country came together safely and seamlessly.
To bring this vision to life required expert event leadership, provided by Kathryn Lancaster whose 36 years at Litchurch Lane proved to be key. She oversaw logistics, infrastructure and stakeholder engagement, ensuring the site could welcome tens of thousands while celebrating its train-building heritage.
Ben Goodwin, Alstom’s Communications Director, led the event’s public face, shaping the visitor experience, storytelling and media engagement. His communications strategy secured international media attention, inspired future rail professionals, and ensured the event resonated far beyond Derby.
Alongside them, Richard Stanton applied his meticulous planning skills to curate the exhibition spaces, ensuring every part of the site offered visitors something compelling, interactive and memorable, from trade stands to model railways.
Simon Turner gave the event its digital voice, managing social media, merchandise and the website, to connect thousands of enthusiasts and create a strong sense of engagement before, during and after the event.
Visitor safety and experience were considered by Andy Doyle, who worked closely with East Midlands Railway and other operators to model travel demand, identify safe routes, and ensure that thousands could attend the event by rail.
Meanwhile, Jason Nash provided the steady hand of project management, keeping the team on track. His railway operations background meant he could also liaise effectively with Network Rail on vehicle movements into the site, a critical element of the plan.
Together, this team, alongside hundreds of volunteers and colleagues from Litchurch Lane and wider industry, achieved something unprecedented. They transformed a live manufacturing site into the world’s largest-ever rail festival, balancing heritage with innovation, safety with spectacle, and complexity with visitor delight.
The legacy of The Greatest Gathering extends far beyond its three days. It inspired a new generation of rail professionals and reinforced the railway’s place at the heart of communities. Profits supported partner charities, while initiatives such as the world’s first Pride parade on a train underlined the event’s inclusive spirit.
This was rail ambassadorship at its finest. The team exemplified collaboration, professionalism and passion, creating a record-breaking celebration that honoured 200 years of the railway, energised today’s industry, and will inspire generations to come."
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Severn Valley Railway
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When a catastrophic landslip at Mor Brook bridge struck the Severn Valley Railway (SVR) in early 2025, it left the heritage line unable to operate a full service, running only 12 of its 16 miles. Passenger numbers plummeted, with a direct impact on revenue. For a heritage railway run on tight margins, this was an existential threat.
The challenge ahead was immense: a collapsed wing wall, 1,500 tonnes of displaced material, complex engineering in a watercourse requiring Environment Agency approval, and almost no spare money or manpower. Yet the solution was delivered in just six months, against all odds, thanks to a remarkable team effort and innovative cross-industry collaboration.
From the outset, SVR’s internal teams (Engineering, Operations, Permanent Way, and Finance) pulled together to assess damage, secure critical insurance support, and determine a path forward. Their early work gathering evidence ensured the insurance claim could be validated quickly, enabling works to begin without delay.
Once appointed, external contractor CML was fully integrated into the SVR team. A shared commitment to the railway’s future fostered seamless coordination, with CML even adjusting its work programme to accommodate an ambitious reopening target with the presence of the iconic Flying Scotsman. This deadline was both a motivator and a logistical challenge, requiring significant weekend and out-of-hours working.
When unforeseen flooding threatened to halt work at a crucial stage, the team responded with resilience and agility, diverting resources, adapting the plan, and maintaining momentum.
The final, transformative phase of the project saw the assembly of a 50-strong volunteer workforce, affectionately dubbed the ‘Orange Army Volunteer All-Stars’, drawn through sheer goodwill from across the UK rail industry. Main line companies stepped forward with equipment, personnel, and expertise at no cost to the SVR, allowing track reinstatement that would have taken three weeks to be completed in just a few days.
There were invaluable contributions from: A P Webb, AWE Technologies, Balfour Beatty, Central Rail Systems Alliance, CML, Colas, Crown Group, Forestry Rail & Civils Ltd, Ganymede Solutions, Interflon, Network Rail, Rail Power and Construction Ltd, Shannon Rail, Staytite, Vital, and VP Rail.
The SVR’s Communications team ensured all-important public engagement throughout, sharing progress, telling the story, and attracting widespread attention, including a visit and viral video from TikTok legend Francis Bourgeois, bringing the project to the attention of millions. This activity galvanised public support and donations, and kept the community invested in the line’s future.
In just six months, through exceptional teamwork, tight coordination, and sheer determination, the bridge was rebuilt, the line reopened with ‘Flying Scotsman’ at the head of the first service, and the SVR’s future secured. For the Severn Valley Railway, this was not just a project, it was survival.
A project of modest financial scale, yet enormous strategic importance, the team delivering the reinstatement of Mor Brook bridge demonstrated the very best of planning, innovation, and industry-wide teamwork, achieving results far beyond expectations and delivering lasting impact for heritage rail and the wider rail community.
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Vertiv
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I am nominating Vertiv for this award because of the company’s outstanding commitment to innovation, reliability, and customer success in the critical digital infrastructure industry. Vertiv has consistently demonstrated leadership by delivering high-quality solutions that ensure continuity, efficiency, and sustainability for customers worldwide.
Through its strong focus on technological advancement, Vertiv develops products and services that address the most pressing challenges in data centers, communication networks, and industrial environments. The company not only drives operational excellence but also plays a vital role in supporting global digital transformation.
Beyond its business impact, Vertiv is dedicated to responsible practices, sustainability initiatives, and building a culture of collaboration and inclusion. This combination of technical expertise, customer focus, and corporate responsibility makes Vertiv an exemplary candidate for recognition.
For these reasons, I am proud to nominate Vertiv for this award.
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Company Name
Vertiv
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The Alstom Class 390 High-Speed Train (HST) Battery Refurbishment Project stands as a testament to exceptional teamwork, meticulous planning, and flawless execution under immense pressure. This ambitious, 87-week program, with a total value under £5 million, was not only the largest ever undertaken by our battery reprocessing team but also a critical mission to ensure the continued reliability and safety of the UK's rail network. The sheer scale of the undertaking—the refurbishment and replacement of 574 batteries—required a strategic and operational precision that went far beyond standard project management.
The project’s objective was to overhaul the entire CL390 HST fleet. This presented a significant logistical challenge, with a demanding schedule that required the completion of one full train every week. This was an exceptionally tight turnaround, given that the normal industry standard for such complex work is a two-week cycle. The compressed timeline meant there was absolutely zero margin for error; any delay would have a cascading effect across the entire program. This pressure-cooker environment elevated the project from a routine task to a high-stakes endeavor that demanded unparalleled dedication.
To meet this formidable challenge, a dedicated and highly expert team was assembled. Led by Jason Rimington (Battery Refurbishment Manager), Craig Bingham (Operations/Logistics Manager), Leigh Couzens (Battery Control Administrator), Phil Stamper (Engineering Director), and Luke Rowley (Battery Refurbishment Supervisor), the core team, supported by three full-time refurbishment engineers, was given the autonomy and resources to succeed. Their strategic planning was instrumental. They established a dedicated work area and implemented a robust system of dedicated transport for all collections and deliveries, creating a streamlined workflow that minimised variables. Most critically, a comprehensive contingency stock of spare parts and floats was proactively set aside. This foresight eliminated the risk of missing the schedule due to unforeseen component issues, a key factor in ensuring smooth, uninterrupted progress.
The execution of the plan was, by necessity, on point throughout. Every team member understood their critical role and responsibilities, fostering a cohesive environment of trust and shared purpose. This unwavering commitment was the engine of the project, ensuring that every battery was processed with precision and care. As a direct result of their collaborative efforts, the project was delivered with a flawless 100% on-time delivery record, culminating in its successful completion in March 2025. The outstanding results did not go unnoticed, with the customer offering exceptional praise for the "outstanding efforts by the Vertiv team in the successful delivery of this project." This endorsement is a powerful acknowledgment of the team’s unwavering dedication and serves as a testament to their ability to achieve remarkable results under the most challenging circumstances. This project not only met but exceeded all expectations, setting a new benchmark for what is possible with a truly unified team.
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Company Name
Network Rail
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I would like to nominate the Liverpool Track and Signalling teams for their outstanding delivery of the Heaton Norris project, which formed a critical part of the Greek Street blockade. This complex project involved the successful installation of five sets of S&C and a significant volume of associated plain line renewals, all completed within a nine-day blockade.
What makes this achievement truly remarkable is the combination of efficiency, safety, and professionalism demonstrated throughout. Against a forecast unit rate of £5.3 million, the teams delivered the works for £3.2 million, realising an efficiency saving of £2.1 million. These savings are not just numbers on a balance sheet; they represent real value that can now be reinvested into future projects across the North West route, directly benefiting our passengers and train operators through improved infrastructure and service reliability.
Equally impressive is the way these works were delivered: with zero accidents or incidents. To achieve such a significant engineering milestone while upholding the highest safety standards is a testament to the professionalism, planning, and culture embedded within the Liverpool Works Delivery teams. Safety remains our number one priority, and this project has demonstrated that it is possible to achieve exceptional efficiency without compromising on this principle.
The Heaton Norris project was a truly collaborative effort, involving not only Track and Signalling but also colleagues from Engineering, OLE, and D&P. The Liverpool team provided the leadership, coordination, and assurance required to bring all these disciplines together, ensuring seamless delivery within a challenging timescale. Their ability to manage interfaces, adapt to emerging challenges, and maintain focus on both outcomes and values was central to the project’s success.
This nomination recognises not only the technical success of the project but also the wider contribution of the Liverpool Track and Signalling teams. They have demonstrated that through strong leadership, collaboration, and an unwavering commitment to safety, it is possible to deliver major projects more efficiently, more safely, and to a standard that improves the passenger experience across the region.
For these reasons, I believe the Liverpool Track and Signalling teams are truly deserving of recognition at the RailStaff Awards 2025.
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RAIL AMBASSADOR OF THE YEAR AWARD
This award honours an individual who has demonstrated an unwavering commitment to promoting and advancing the rail industry. Established in memory of Tom O’Connor, the founder of Rail Media and the RailStaff Awards, it celebrates those who champion the industry, inspire others, and drive positive change through advocacy and leadership.
Example job titles in this category:
Everyone!
You can see all the past winners here.
Company Name
c2c Railway
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Nomination: Tom O’Connor Industry Champion Award – Abu Siddeeq
This award celebrates individuals who champion the rail industry, inspire others and drive positive change through advocacy and leadership. Abu Siddeeq exemplifies that spirit. In his leadership roles at c2c, Abu has consistently promoted the value of rail to society, strengthened public trust and led with integrity through significant organisational change.
Abu is widely regarded as a guardian of the sector’s values, balancing commercial focus with public accountability and inclusion. During the TUPE transition to public ownership in early 2025, he led with transparency, empathy and rigorous stakeholder engagement. His approach ensured a process that was not only legally robust but emotionally intelligent, minimising disruption, sustaining morale and retaining talent while strengthening trust with unions, colleagues and partners. Post-transition, he guided sensitive pay discussions across all staff groups, achieving agreements that balanced fairness with fiscal responsibility.
As a visible advocate for rail’s purpose and potential, Abu regularly represents the industry in national and regional forums. He represented c2c at its first Parliamentary Reception at the House of Commons, hosted the Rail Minister’s first visit to the route since 2018 and frequently engages at Essex Chamber of Commerce events, in Westminster and on-route, most recently at the Chamber’s AGM. His community-facing advocacy is equally impactful: marking 30 years of Chafford Hundred station with Fatima Whitbread MBE, speaking at Southend Youth Council, launching the Kick4Kindness football tournament, serving as a male ally at International Women’s Day events in 2024 and 2025 and supporting Thurrock Council’s Fostering campaign by openly sharing his and his wife Rhukshanda’s family experience to inspire others to step forward.
Abu couples advocacy with tangible outcomes that advance the sector’s reputation. Under his leadership, c2c delivered a new Customer Experience strategy, with Net Promoter Score (NPS) averaging +42 against an industry average of -20, and a 16.5% year-on-year increase. Transport Focus placed c2c in the top three for overall customer satisfaction. Internally, customer satisfaction rose by 1.5%, complaints reduced by 18% year-on-year and the people survey saw “Customer experience taken seriously” rise by 11 points. Over three years, Customer Experience engagement scores increased by 14%, reflecting frontline empowerment and service innovation that translate into better journeys and stronger public confidence.
Abu’s move to interim HR & Communications in 2025 demonstrated agile, values-led leadership. He unified teams around a shared purpose, reinforced open communication and embedded inclusive practices from reverse mentoring and open forums to regular one-to-one coaching so colleagues at every level could thrive and lead. Externally, his calm, candid communications with media, government bodies and passenger groups have helped demystify complex issues and reframe rail as a resilient, customer-centred public good.
In the spirit of Tom O’Connor, Abu’s record shows unwavering commitment to promoting and advancing rail. He champions the sector in Parliament and communities alike, inspires colleagues and citizens through visible allyship and mentorship and delivers positive, measurable change through principled leadership. Abu is not only a leader within c2c, he is a steward of the industry’s future.
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Company Name
Merseyrail
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Angela Jarvis, Finance Assistant, Rail House
Ange has been a real asset to the Finance team since joining the business 2 years ago. Ange can always be relied open to 'get the job done', often going above and beyond to meet the demands of the business. Ange not only provides excellent support to both me and the wider Finance team, but she has also become the go-to person for all Accounts Payable and Accounts Receivable queries. Ange is very much a people person. She is approachable, empathic, and engaging, whilst also being extremely knowledgeable. These characteristics have enabled Ange to truly flourish in her role at Merseyrail. She has become a crucial member of the Finance team, whilst she has also become an adored and valued member of the back-office support team at Rail House. Ange is an ever present at Rail House, deciding to work from the office every day to ensure she provides both the Finance team and the wider business with the best support possible. The business has truly benefitted from Ange's dedication, commitment, and contribution to the role since day 1!
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Company Name
Alstom
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Ben Goodwin, Communications Director UK and Ireland at Alstom, has redefined what it means to be a rail ambassador through his visionary leadership of The Greatest Gathering – the flagship event of Railway 200 and one of the most ambitious public celebrations in the history of our railways.
Held at Alstom’s historic Litchurch Lane site in Derby, The Greatest Gathering marked the first time in nearly 50 years that Britain’s largest and oldest operating train factory had opened its doors to the public. Over three days, more than 140 iconic rail vehicles from past, present and future were showcased across the 90-acre site, drawing more than 40,000 visitors from around the world. The record-breaking event not only celebrated 200 years since the Stockton & Darlington Railway opened, but it also inspired a new generation of rail professionals and enthusiasts.
Ben’s role was pivotal. Among other responsibilities, he was the architect of the event’s communications strategy, where he led cross-functional teams, coordinated regional, national and internation media, and secured high-profile coverage across platforms including BBC Breakfast, BBC Radio 2 and The Telegraph. In fact, coverage from The Greatest Gathering reached a combined audience of over 12 billion from almost 500 outlets in 23 countries. Meanwhile, his behind-the-scenes interviews and public engagements positioned Alstom as a proud custodian of railway heritage and a champion of its future.
For example:
BBC News: www.bbc.co.uk/news/articles/cg50d4p4dnpo
Green Signals: www.youtube.com/live/wlUjGOJv6Ec?si=ORu-...
Geoff Marshall: https://youtu.be/9K-e5Cr62vg?si=VlbOY9Gs...
Beyond media, Ben’s leadership extended to operational excellence. He played a central role in safety planning, stakeholder engagement and volunteer coordination. In the final weeks, he helped steer critical decisions on crowd management, train movements and safeguarding, ensuring a seamless and secure experience for all. His attention to detail and calm under pressure were instrumental in managing the complexities of a live rail environment transformed into a public festival.
Ben also ensured the event had lasting impact. As well as inspiring the next generation of rail leaders through its science, technology, engineering and maths (STEM) offering for younger visitors, all profits were donated to Railway 200’s partner charities. Plus, he personally engaged with heritage groups, industry partners and international organisations to foster collaboration and inclusivity, with the world’s first Pride parade on a train being one of the many initiatives he initiated as part of the festival.
What sets Ben apart is his ability to connect people to purpose. Whether briefing volunteers, liaising with the press, or welcoming guests, he embodies the spirit of the railway community – passionate, professional and profoundly people-focused. His nomination for the RailStaff Awards 2025 is not only well-deserved but emblematic of the values this award seeks to honour.
Ben Goodwin is not just a communications leader, he is a rail ambassador in the truest sense. Through The Greatest Gathering – the world’s largest-ever railway festival – he has delivered a legacy event that celebrated the past, energised the present and continues to inspire the future of rail.
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Company Name
GB Railfreight
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I’ve known Bessie since our school days, and now, as a mum to two young boys, I see her in a whole new light. She’s not just the girl I sat next to in class anymore, she’s someone my kids can genuinely look up to.
My boys are both obsessed with trains, and I can honestly say a big part of that comes from Bessie. When they watch her videos or see her children’s book, Arlo’s Adventures, they’re captivated. She doesn’t just show trains as machines; she brings them to life. She makes the railway feel like an exciting, magical place that’s also full of real people doing important jobs. For my sons, seeing someone I can proudly say is “my friend from school” makes it even more special.
What makes Bessie stand out is her ability to connect. She speaks to people with the same passion she shows when explaining her job to kids. She can make a six-year-old excited about freight trains, and she can make adults rethink how vital rail is to our country. That’s a real gift.
She’s always been creative, but the way she channels that into rail is amazing. From painting ballast to raise money, to designing things that end up on real trains, to climbing mountains with the Railway Children charity, she gives her whole heart to every project. She does it all while making rail feel open, especially for women and young people who might not have seen a place for themselves in it before.
As a mum, I want my boys to grow up believing they can achieve anything, and seeing someone like Bessie proves it’s true. She’s shown that with determination, kindness, and a bit of imagination, you can carve out a space in a tough looking industry and make a real difference.
Bessie is more than just a brilliant driver. She’s an ambassador in the truest sense of the word: someone who represents rail with pride, who inspires the next generation, and who does it all with warmth and authenticity. I can’t think of anyone more deserving of this award.
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Company Name
Avanti West Coast
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Amongst the hustle and bustle of Birmingham New Street station, one of the largest interchange stations in England, Camille Parchment works as a Customer Service Assistant – primarily based in the ticket office – going above and beyond for customers daily.
But her commitment to making a difference doesn’t end there. Often described by her colleagues as the heart of the New Street community, Camille works tirelessly to inject positivity and purpose into both the back-of-house employee area and the customer facing concourse.
Driven by the power of inclusivity, Camille’s focus is to make sure that everyone – colleagues and customers alike – is recognised and heard through a combination of community projects, charity work and organising events. Her edge is the knowledge that her role isn’t just about helping people get from A to B, it’s about using her determination to ensure every voice is heard to create a lasting impression in customers’ minds as they travel.
Her most notable achievement is managing the Black History Month event for colleagues that happens once a year in October. With the help from others in her team, Camille focuses on a different culture each year, celebrating its heritage through decorations, music, authentic food provided by local caterers and raising funds for local charities. The most recent event in October 2024, saw local Birmingham businesses donating prizes for a raffle that raised over £660.00 for O.S.C.A.R Sandwell, a local charity in West Bromwich that supports those affected by Sickle Cell Anaemia and Thalassaemia.
Always focusing on championing the diverse culture of the UK’s second city, Camille is frequently decorating the New Street ticket office with displays to raise awareness for other celebrations such as Eid, Diwali and Chinese New Year.
Alongside this, you will frequently find banners erected in the ticket office that have been donated off the back of the relationships Camille has built with local charities, including Love Brum, Feedo Needo and the Birmingham Hospice.
Approaching each day with a “what more can we be doing?” frame of mind, Camille has also raised money for charities that support elderly and vulnerable individuals with food hampers, and for Age UK.
Her commitment to ensuring everyone has a voice is infectious and led to her being named Community Champion at Avanti West Coast’s internal Excellence Awards in May 2025, where she was recognised by Managing Director, Andy Mellors, as having received the most nominations of everyone throughout all the categories.
Camille deserves to be recognised within the industry as positively as she is within Avanti West Coast. She is always very expressive that her efforts aren’t a solo project, recognising that she has an extremely supportive team around her and a manager that allows her to bring her visions to life within the station. As a business we believe she needs to be awarded, which is why we are nominating her for Rail Ambassador of the Year.
Supporting media coverage for Camille Parchment:
• Rail Business Daily: https://news.railbusinessdaily.com/life-...
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Company Name
ScotRail
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Douglas or Dougie as he likes to be called, has a passion for all things railway,
He started working with ScotRail 9 years ago as a GPR and has proven to be a brilliant team member, being totally flexible with his roster even at short notice. He has worked in the ticket offices at 12 different stations working on his own and adapting to every situation with immense confidence and control. He has recently taken on the role as SGC at Dumfries and his training skills are second to none and always at the end of the phone for advice and assistance. He's a great favourite with passenger passing through the station.
Last year he expanded a small museum display in the old kiosk at Dumfries railway station into an exhibition where people can visit to learn about the wonderful railway history in this area and nationally too. The "Dumfries railway heritage centre" has a fantastic array of books, DVDs, pictures and railwayana on display as well as a working model railway display. It has become a very popular attraction for the station and it's achievements is being noticed nationally through Facebook, YouTube and on TV. Borderlife did an presentation in May about the heritage centre and showcased his passion for everything railway. https://www.itv.com/watch/news/catch-up-...
His unwavering passion for his work in both the railway and related interests is unwavering and his dedication to teach and encourage others is unrivalled.
I believe he deserves recognition for his efforts to promote the railway, not only for it's future but for it's past as well.
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Company Name
Merseyrail
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Ellen Fay, Senior Revenue Analyst, Rail House
Ellen provides support to so many teams across Merseyrail and because she quietly gets on with it it is easy for the range of insight and work Ellen is delivering to support the wider business to go un-noticed. Ellen is the go-to person for insights and forecasts about our ticket sales, footfall and revenue impact and although she doesn't have a crystal ball, she puts a huge amount of work into analysing all of the relevant data before providing an answer to each query. The email response to the many many queries she gets each have hours of analysis behind them because Ellen really cares about providing informed recommendations. The requests can range from the revenue impact of a 6-month price freeze, the best time to run engineering works, trends in ticketless travel for revenue protection to footfall at stations to assess staffing requirements and potential for commercial opportunities. Ellen doesn't shout about the work she does, so the awards are a fantastic opportunity to show her that we see it and appreciated it! Thank you, Ellen.
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Company Name
Jaksongroup
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Nomination – Rail Ambassador Award
I am pleased to nominate Mr. Gajendiran Mani for the Rail Ambassador Award for his innovative earthing arrangement in OHE systems. His design improves safety, reliability, and sustainability in railway electrification by ensuring effective fault current dissipation, reducing maintenance, and aligning with international standards. His contribution sets a new benchmark in railway engineering and reflects the true spirit of a Rail Ambassador.
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Company Name
Network Rail
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I am pleased to nominate Gregory March, Freight Business Development Manager South for Network Rail, for the Rail Ambassador of the Year Award. Gregory exemplifies the dedication, passion, and leadership that this award seeks to recognise. His unwavering commitment to advancing the rail industry, particularly the rail freight sector, makes him an ideal candidate for this honour. Through his efforts, he has made significant contributions to shaping the future of rail freight in the UK.
In his role at Network Rail, Gregory plays a pivotal role in driving rail freight growth. His proactive approach to business development sees him continually pursuing new opportunities with both existing and potential customers, working tirelessly to expand freight traffic across the rail network. Gregory’s work has been crucial in delivering numerous new freight sites and flows, greatly increasing the capacity and capabilities of the sector.
Gregory stands out as an advocate for rail freight, often the "forgotten partner" in the railway network. Rail freight, while crucial to the UK’s economy, frequently receives less attention than passenger services. Gregory passionately promotes the importance of rail freight, reminding stakeholders, policymakers, and the public of its vital role in maintaining supply chains, driving economic growth, and reducing the environmental impact of road haulage. His advocacy is key to raising the profile of rail freight, ensuring it receives the recognition and investment it deserves.
What distinguishes Gregory is his broader vision for the future of rail freight. He has been instrumental in authoring and promoting industry commodity digests, which provide valuable insights into emerging opportunities for rail freight. These digests enable businesses to identify new ways to utilise the network and ensure the sector’s continued growth. Gregory’s work not only promotes the current benefits of rail freight but positions it as a vital player in future supply chain solutions.
Gregory is also deeply involved in industry forums, both within Network Rail and externally. He advocates for rail freight’s role in the economy and the environment, inspiring others to engage with and support the sector. His leadership and insights have shaped strategic initiatives, helping secure increased recognition and support for rail freight. As a keynote speaker at events such as TransCityRail Midlands, Gregory highlights the crucial role regional infrastructure and freight networks play in economic growth, job creation, and sustainability.
Beyond his advocacy, Gregory is committed to inspiring the next generation of rail professionals. He actively promotes careers in rail freight by presenting to project management apprentices and working with Generation Logistics to encourage young people to pursue rail freight careers. His dedication to nurturing talent ensures the future success of the industry.
Gregory March’s dedication to rail freight, his advocacy, and his leadership make him an outstanding candidate for the Rail Ambassador of the Year Award. His tireless efforts have positively impacted the rail freight sector and inspired others to contribute to its continued growth. Gregory’s contributions have left a lasting mark on the sector, and he is truly deserving of this recognition.
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Company Name
Northern
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I work with Jack very closely as im based at Liverpool Lime Street. Jack is amazing to work with and is always helpful with customers and liasing with Tsos when a task is at hand. I would love for Jack to get this award as he definitely deserves it!!!
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Company Name
Govia Thameslink Railway
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Jenny Saunders is an exceptional Customer Service Director whose leadership, passion, and dedication have made a transformational impact at GTR.
As the sole customer service director for Thameslink, Great Northern, Southern and Gatwick Express, she is ultimately responsible for ensuring that millions of daily customers enjoy great journeys.
She has achieved this by leading with integrity and promoting engagement with fronting colleagues. She's set up all Directorate calls, rolled out a Railway Realities programme to build bridges between leaders and frontline, and helped spearhead the design of new customer service training.
She is passionate about people, promoting our people networks, supporting our corporate charity partner MIND, and encouraging frontline colleagues to join apprenticeships. Having worked in a variety of customer service roles on the railway she always looks at issues through the lens of what it means for our people, and can be seen joining them on the frontline - including most recently at Brighton station to help coordinate Pride.
She is not only an ambassador for the business but also for the railway industry as a whole, setting the standard for what customer service excellence should look like.
Jenny’s vision is clear: to put customers at the heart of everything GTR does. She has consistently championed initiatives that improve the passenger experience, from driving innovation in customer service to enhancing accessibility across the network. Under her leadership, customer satisfaction has remained a central focus, with tangible improvements in areas such as station environments, tools and apps, and the handling of disruption.
Her colleagues describe her as approachable, empathetic, and inspiring. Jenny never asks more of others than she is willing to give herself—nothing is ever too much trouble. Whether it’s joining frontline teams during busy periods, personally recognising outstanding colleagues, or leading through challenging circumstances, she demonstrates the authenticity and commitment that make her a trusted leader.
Jenny is also a champion of developing her people and ensuring they realise their full potential. She works tirelessly to create opportunities for colleagues to grow, progress, and thrive, knowing that empowered teams deliver the best outcomes for passengers. This focus has helped embed a culture of support, development, and ambition across customer service functions at GTR.
Beyond GTR, Jenny is a highly respected figure in the rail industry, frequently representing the company at national events and championing the role of public transport in connecting people and communities.
She carries the GTR brand with pride, always highlighting the dedication of her teams and the difference great customer service makes.
Jenny’s leadership is about more than managing services—it is about creating experiences, inspiring colleagues, and leaving a lasting positive impact on passengers. Her energy, vision, and relentless commitment to excellence make her a worthy nominee and an outstanding Customer Service Director
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Company Name
GTS
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Jon Bradley exemplifies everything the Rail Ambassador of the Year award stands for. His unwavering dedication to the rail industry, combined with his passion for mentoring and inspiring newcomers, makes him a standout candidate for this recognition.
Jon has consistently gone above and beyond to support those entering the industry, helping them develop a genuine love for rail through his guidance, encouragement, and infectious enthusiasm. He is a proud and active member of CIRO (South East Area Council), demonstrating his commitment to professional development and industry standards. His own journey of personal growth from performance improvement roles to a pivotal, operational role within control reflects his relentless focus on the customer and his drive to make a meaningful impact.
Jon’s contributions extend far beyond his day-to-day role on the Elizabeth line. He played a key part in organising the farewell tour for the Class 315 stock, a heartfelt tribute that resonated with colleagues and rail enthusiasts alike. Through this initiative, Jon showcased his deep respect for rail heritage and his ability to bring people together to celebrate it.
A true ambassador, Jon uses his social media presence to promote transparency and share insights into the rail industry. His posts are informative, engaging, and always aimed at showcasing the value and excitement of working in rail. He has become a trusted voice, helping to demystify the industry and attract new talent.
Jon’s story is one of passion, leadership, and service. His tireless efforts to uplift others, his commitment to continuous improvement, and his ability to connect with people make him an ideal candidate for Rail Ambassador of the Year. He doesn’t just work in rail he lives and breathes it, and he inspires others to do the same.
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Company Name
Severn Valley Railway
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Jonathan ‘Gus’ Dunster exemplifies everything this award seeks to recognise: visionary leadership, advocacy, and a lifelong dedication to advancing the railway industry.
With a 39-year career to date, Gus brought extraordinary industry expertise and credibility to the Severn Valley Railway (SVR) when he became Managing Director in 2023. He joined at a time of acute challenge for the organisation, which was financially stretched, recovering from the post-Covid downturn, and facing questions about its long-term sustainability. Since then, he has led a transformative turnaround that has stabilised the SVR, rejuvenated its purpose, and elevated its standing within both the heritage and national rail sectors.
At the heart of Gus’s impact is his unwavering belief that heritage rail is not an isolated niche but an integral, living part of the broader UK rail ecosystem. Under his leadership, the SVR has forged groundbreaking partnerships with Colas, GB Railfreight, Harsco, Rail Adventure and others, opening up new opportunities for mutual training, testing, infrastructure sharing and knowledge exchange. The landmark collaboration agreement with Network Rail Central Route, which Gus personally fostered and co-signed in 2023, is now regarded as a national exemplar of what cross-sector collaboration can achieve.
When the catastrophic Mor Brook landslip struck in January 2025, severing the northern section of the line, Gus’s leadership proved pivotal. Faced with a potential existential threat, he led a calm, strategic and highly effective response, negotiating with insurers, coordinating contractors and volunteers, and securing wide-ranging public and financial support. His leadership galvanised the sector, turning crisis into opportunity. The successful reopening in July, heralded by Flying Scotsman, was not just an engineering victory but a powerful demonstration of the SVR’s resilience, built on the trust and respect Gus commands across the industry.
Equally groundbreaking is his leadership of the SVR’s One Railway restructure; a bold and inclusive transformation of governance and operations to create a more sustainable future. Gus drove this initiative with transparency and conviction, engaging members, shareholders and volunteers through open consultations and clear communications, earning overwhelming support.
Beyond structural reform, Gus is a passionate advocate for people. As a long-time volunteer diesel driver, he leads by example; reinvigorating volunteer recruitment and placing young people at the heart of the heritage rail movement. His belief in developing new talent, creating opportunities, and inspiring the next generation is not a side project, it’s central to his vision for the future of rail.
Most recently, Gus played a leading role in organising The Greatest Gathering in Derby for Railway 200. His industry-wide connections and relentless drive helped bring together the largest-ever assembly of UK rail vehicles, uniting history, innovation, and community in a landmark event that celebrated the rail industry’s legacy and future.
Gus Dunster is far more than a leader; he is a visionary connector, a moderniser, and a tireless ambassador for the railway. His impact will resonate far beyond the SVR, shaping how the heritage and mainline sectors move forward together, with purpose and pride.
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Company Name
Great Northern Railway
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Kath has been a Rail Enforcement Officer for over 7 years, working for Great Northern based at Hitchin. While working within a male dominated industry, Kath has worked tirelessly within the role as Team Leader to bring a gender balance and equality to the role. This has been achieved and the working results of her team lay witness to this and her achievements.
Kath works hard with her team to encourage new ideas of working, flexibility and ideas for initiatives to combat Anti-Social Behaviour and Crime across the GN network. She is at pains to make sure her team is seen to offer reassurance to the travelling public throughout the day and well into the evening. Kath is an advocate for partnership working, bringing together other departments within the railway and those from outside, especially British Transport Police and other Police Forces including Hertfordshire, Cambridgeshire and Norfolk. Kath's approach is that as a large team, Crime and Anti-Social Behaviour, can be dealt with, as was evidenced with an operation Kath organised. Operation Bolster, brought together BTP and Hertfordshire Constabulary after a spike in ASB was identified at Potters Bar. It was this partnership between her team and the two Police Forces, driven by Kath, that joint patrols, days of action and targeted resource management saw a reduction in Anti-Social Behaviour incidents at the station and surrounding area away from the railway. This boosted staff morale, gave confidence to the traveling public and also reassured residents living close to the station.
Kath can be described as a "Chess Master". With her railway knowledge and policing knowledge from her former career, she moves her staff about the network as a chess player moves their pieces. Her foresight and aiming to be one step ahead sees her staff deployed to stations and locations across the network, were she has, via intelligence and analytical work, identified up and coming crime and anti-social behaviour trends. Her plan is always to be in the "Right Place" at the "Right Time" and this has resulted in a number of successful police arrests, initiated by her actions and team.
In 2024, Kath spearheaded GTR's "Be Safe Campaign", educating passengers on how to stay safe on the network and how to report crime by texting BTP on the 61016 number. Holding roadshows within Central London in the run up Christmas, she deployed her staff to offer crime prevention and safety awareness advice and how to report Unwanted Sexual Behaviours and to stay when out late. Kath's main aim is to reduce violence against women and girls.
Kath's Manager James Edwards has this to say "I have known Kath for a number of years. Her enthusiasm has generated so many positive responses across the wider GTR business. Her team highly respect her for her team leader style. Kath is an inspiration to us all, with her willingness to problem solve and encourage her team to achieve. Kath is that Woman In Rail who wants to make a difference"
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Heathrow Express
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Since joining Heathrow Express, Laertis Sherman has demonstrated an outstanding commitment to the rail industry and its potential to support passenger growth to and from Heathrow Airport. In his capacity as Data & Insights Manager, Laertis has applied his considerable expertise to advance both internal performance and the broader strategic positioning of rail as a national connector to one of the UK’s most significant transport hubs.
Laertis has undertaken a comprehensive analysis of all UK Train Operating Companies, identifying which operators retail Heathrow Express tickets and mapping the geographical distribution of these sales. This work revealed that a substantial number of rail colleagues across the country are actively engaged in selling Heathrow Express tickets directly to passengers. This insight has led to the development of a nationwide initiative to upskill and educate rail industry staff at key locations, with the aim of increasing awareness of rail connections to Heathrow and enhancing the passenger experience.
Through this initiative, Laertis has fostered stronger relationships across the industry, promoted sustainable travel for both corporate and leisure passengers, and positioned Heathrow Express as a truly national service. His approach is characterised by precision, collaboration, and a genuine passion for the rail sector.
Laertis Sherman’s work exemplifies the qualities of a Rail Ambassador. His leadership, vision, and dedication to enhancing connectivity and collaboration across the network make him a highly deserving nominee for this award.
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AkinsRealis
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Lewis Bunch is a Senior Engineer working for AtkinsRéalis in Cardiff who has been consistently committed to promoting and developing the rail industry over the last few years.
Lewis promotes collaboration through all his current projects, as well as taking extra steps outside of the workplace to promote collaboration in the rail industry. For example, he plays a key role on the committee of the Generation 4 Change Wales (Construction Excellence) focussing on how we as professionals can promote the rail industry and change current and ingrained perceptions of what working in the rail industry entails. While on this committee Lewis organised and hosted a 'Skills Shortage Roundtable' bringing in some of the largest Welsh construction industry players for an extensive discussion on what we can do to tackle the current skills shortage issues within the construction and rail industries. He is currently writing a report on this for public issue, which has also included input from the Welsh Minister for Culture, Skills and Social Partnership, Jack Sargeant.
Lewis is a key and driving member of Transport for Wales’s (TfW) ECS3 Framework Early Careers Steering Group. This steering group brings together TfW and all consultants on the framework including WSP, AECOM, Mott Macdonald and AtkinsRéalis to contribute and challenge the vision for the Framework, while creating social value opportunities that have a positive lasting impact on the ECS3 Framework and Wales as a whole. Lewis has hosted the group in the AtkinsRéalis Cardiff office and implemented focus subjects for the group, including how we as engineers can increase disabled accessibility in public consultations. These focus subjects have successfully gathered collaborative ideas and strategies from across the consultant industries and allowed these to be issued to the wider framework.
Lewis has also presented his own ‘What a Civil Engineer is?’ presentation to Corpus Christi Catholic High School, in the aim to inspire future generations of engineers, while giving younger generations a grasp on what values are important as an Engineer.
He has also previously been a key member of the Engineering Education Scheme, a scheme which involves providing a group of young engineers (17-18 years old) with a project and overseeing the development and experimentation of that said project. This was another great way to make an impact on the future of the industry
He has pushed to inspire future generations of engineers through his volunteering for the Institute of Civil Engineers, attending STEM events, leading workshops and giving presentations for multiple Cardiff Schools.
Through his key role on the G4C committee, ECS3 Early Careers Steering Group, volunteering for the Institute of Civil Engineers, leading workshops and giving presentations for multiple Cardiff Schools, Lewis has continually demonstrated his commitment to promoting and advancing the rail industry and will continue to do so as his career progresses.
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Avanti West Coast
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Marc, through his social media output as a part time BBC celebrity. Always promotes the positives in the industry, both for Avanti, and any other TOC which is doing something worth shouting about. From new rolling stock, to celebrations of long service and charity work. Nothing is considered too minor for him to crow about to his substantial online following.
Combined with this is his effervescent personality, where he's affectionately known as 'Marc the video guy' to the staff on the west coast mainline. Whom he has developed a real bond. Creating a positive image of all of us through the internal coms.
Marc is both enthusiastic and knowledgeable about the railway, and this enthusiasm is difficult to ignore and not get wrapped up in when he's seeking help with one of the projects he does to promote the staff and company alike.
Marc makes us all realise how fortunate we are to work in this fabulous industry.
I think you'd be hard pushed to find a more worthwhile winner of this category.
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Company Name
GTR
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I am proud to nominate Maro Sakpere for Rail Ambassador of the Year. Few people embody the spirit of this award as much as he does. His journey, passion, and tireless advocacy have not only inspired those around him but have also contributed to driving real change across the rail industry.
Maro’s career is the definition of growing from the grassroots. He began his journey as a station assistant and train dispatcher, working on the front line where safety, performance, and customer service intersect. He then progressed into engineering, building his technical expertise while never losing sight of the people at the heart of the railway. Today, as a Service Engineer, Maro combines this deep, hands-on experience with a vision for how the industry can grow more inclusive and supportive.
Maro is more than a dedicated rail professional. He is a role model and mentor. During his GTR Level 4 Passenger Transport Operations Manager Apprenticeship, he used his platform to motivate and support underrepresented groups within the industry. Having personally benefited from the Chartered Institution of Railway Operators (CIRO) program, he actively encouraged colleagues to pursue it too, showing them how it could open doors and build confidence in their own abilities.
What made this particularly powerful was who he is: a visible presence of someone from an underrepresented background, achieving success in spaces where diversity has too often been lacking. His authenticity and openness encouraged others across the industry, not just within his own company, to see that they too could progress, belong, and thrive. This visibility and advocacy were amplified after he won the Multicultural Apprenticeship Award in 2022, proving himself as both an achiever and a champion for change. His dedication to mentoring has also been recognised on a national stage. He was a finalist for the Young Rail Professionals Mentor of the Year 2025, as well as a finalist at the National Rail Awards 2025 for Outstanding Personal Contribution. These accolades reflect the many lives he has touched through his encouragement, leadership, and example.
Maro’s influence reaches beyond mentoring. He has led initiatives championing equality, equity, diversity, and inclusion within his depot, and as an Employee Voice Panel representative, he worked to ensure every colleague feels heard, valued, and empowered. His efforts are not token gestures but focused on creating lasting cultural change, building workplaces where everyone can bring their full selves to the job.
The Rail Ambassador of the Year award, in memory of Tom O’Connor, celebrates those who champion the industry, inspire others, and advocate for positive change. Maro is all of this and more. His journey shows what is possible, his mentorship opens doors for others, and his advocacy makes the industry stronger and more inclusive.
By recognising Maro, we honour someone who embodies the very best of rail. A leader who uplifts others, a mentor who gives back, and an ambassador who proudly champions the future of our industry.
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GBRX (Network Rail)
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Marta truly is an amazing ambassador for the rail industry. She welcomes every challenge with enthusiasm and professionalism and makes sure she brings colleagues on the journey with her. As a manufacturing engineer, Marta has an extensive background in driving innovation and efficiency in the automotive and aerospace industries and specialises in digital transformations, leading high profile and complex programmes. Her vision and ability to translate this into meaningful change has solidified her reputation as the ‘go to’ person initially within Network Rail’s Western route, then Network Rail and now GBRX.
Marta is a champion for technological innovation but knows that people are the real drivers of change. Regardless of what level you are, Marta ensures that everyone is treated with respect and gets exposure to opportunities. She leads empathy and emotional intelligence, creating an inclusive and psychologically safe environment; she definitely lives up to her inspiring reputation! As we move into the future of rail with GBR and beyond, there is no doubt that Marta’s leadership will help to revolutionise the rail industry and will inspire current and future generations. I feel incredibly privileged to have worked with Marta and her willingness to share her knowledge and experience combined with her unwavering support has meant a great deal to me and many others. Ambassadors like Marta are at the forefront of inspiring the next generation to join the rail industry and with her in the driving seat, the opportunities are endless!
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Chiltern Railways
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I would like to nominate Martin for recognition due to his unwavering dedication, selflessness, and passion for his role. Martin consistently goes above and beyond what is expected, often volunteering personal time to help with Customer communication, such as delivering and collecting posters and putting them up at weekends, checking CIS screens, passenger counts and reports (getting up at 5am to do this) and generally supporting staff across stations to help live one of the companies’ values ‘Making things better’ very often in his own time.
Martin supports our events team, helping with Customer information control when we host sporting events and concerts at Wembley stadium. When there are engineering works, he helps customers by getting on the trains and guiding them with their onward bus journeys.
Martin is also widely known as the “go-to” person on our team—the one you turn to when you’re stuck, need advice, or just want to make sure something is done right. Martin is our oracle, and ‘our secret weapon behind the scenes’—calm under pressure, incredibly knowledgeable, and always willing to support others no matter how busy he is.
More than just a hardworking colleague, Martin has been a mentor to me personally. His guidance, encouragement, and willingness to share knowledge have had a lasting impact on my growth and confidence in my role.
He leads with integrity, patience, and a deep sense of responsibility, always putting the Customer at the heart of what we do.
Martin is also no stranger to recognition and has received multiple awards for outstanding contributions, which is a true testament to the respect Martin has earned from colleagues across the organisation. Even with such accolades, Martin remains humble, approachable, and always willing to help.
Bringing so much wisdom and dedication into the team, we would be lost without Martin, and I can’t think of anyone more deserving of this recognition.
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Company Name
EMR
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I have nominated Mel for her great work in promoting the railway as a great place to work for all but in particularly women. Mel with her Instagram profile - thattraindrivermum has 11k followers who follow her and her experiences as a working mainline driver on the busy East Midlands mainline and connect network out of St Pancras and a mum and wife to Phil and her two great kids Max and Mia. Mel shows all the positive things on the railway such a the 200 year event currently and other open days.
She is a positive role model for any women who are interested in a career on the railway and is happy to speak to anyone in her own time to offer assistance in recruitment advice.
She networks with other staff who promote themselves on the railway and often meets up with them making great photo opportunities.
As well as the positives, Mel has also highlighted the lows. After being involved in a fatality incident, she has promoted mental health wellbeing and has been involved in podcast show detailing the highs and the lows of being on the railway.
On a personal level, Mel is a great person to have a chat with, her bubbly personality and kind nature make her a great friend and I'm really happy to nominate her for this award.
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Network Rail
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Michelle Daines exemplifies what it means to be a Rail Ambassador—leading with authenticity, collaboration, and a deep commitment to progress across the rail industry. As Special Project Manager within the System Operator function, Michelle works across Network Rail, RDG, operators, and suppliers, consistently delivering impact through strategic initiatives and people-first leadership.
Her role in the Strategic Command Team has been transformative, particularly during the Christmas period, where her coordination and compassion ensured smooth operations and strong team morale. Michelle has also led on national contingency planning, working across all Network Rail routes to co-create robust, inclusive frameworks that enhance resilience and operational readiness.
Michelle’s influence extends to high-profile projects such as Euros 2028, GPS Train Tracking, and the Control Transformation Programme. She has authored key papers, contributed to the NOC Review, and championed initiatives like Product2, always advocating for the power of people to drive change. Her ability to build trusted relationships and bring clarity to complex challenges has earned her the respect of both practitioners and senior leaders.
When asked to deputise for the Director of Operational Delivery, Michelle stepped up with confidence and composure, embodying the values of leadership and service. She takes every challenge in her stride, always with a focus on collaboration and improvement.
Outside of work, Michelle’s dedication continues—she volunteers at a local pet shelter most weekends, reflecting her compassion and commitment to community.
Michelle Daines is not just a rail professional—she is a true ambassador for the industry. Her passion, leadership, and tireless advocacy make her a standout nominee for this award.
"Michelle is one of those rare people who brings both heart and precision to everything she does. Her passion for rail is infectious—whether she’s leading national contingency planning or mentoring colleagues across regions, she always makes time to listen, support, and inspire. Michelle doesn’t just represent the rail industry; she elevates it. I can’t think of anyone more deserving of the Rail Ambassador award." - Simon Constable, Operations Director - Scotland
"Over the past year, Michelle has truly risen to the challenge, actively engaging with a wide range of areas including industrial relations and preparations for Euro 28. Her dedication and enthusiasm have been remarkable. Michelle has not only grown in experience and confidence but has also expanded her knowledge significantly. She consistently approaches her tasks with good humour and excellent engagement, both within our team and with our stakeholders. Michelle's ability to build strong relationships and manage various responsibilities with grace and professionalism is commendable." - Helen Hamlin, Chief Network Operator
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Company Name
Network Rail
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I am proud to nominate Mullai Sathiyanarayanan for this award in recognition of her outstanding dedication, advocacy, and inspirational leadership within the rail industry. Her achievements go far beyond her professional responsibilities within Network Rail, where she has consistently demonstrated a passion for progress, inclusion, and dedication across the sector. She is not only a committed professional but also a true ambassador for the railway industry, continually championing its people, its future, and its purpose.
Through her work with Network Rail, Mullai has made a meaningful impact on how the organisation delivers for passengers, colleagues, and communities. However, she has taken every opportunity to go above and beyond, ensuring that the values of collaboration, inclusivity, safety and excellence are upheld. What truly sets Mullai apart is the commitment she demonstrates outside of her day-to-day role. By volunteering her time and energy to support advocacy groups and industry initiatives, she has ensured that the voices of those working in the industry, as well as future potential employees are heard, respected and celebrated.
She has played a key role in championing initiatives designed to improve representation, develop opportunities and create a more inclusive and supportive environment across the railway. Whether through mentoring, advocacy work, or front-line volunteering, Mullai consistently places herself at the heart of efforts to improve the culture of the industry and to drive meaningful, long-term change. Her dedication has already been recognised in various forums, where her contributions have been celebrated as both innovative and deeply impactful.
As an advocate and ambassador for Network Rail, she has inspired colleagues and industry peers alike, leading by example and reminding us all of the vital role that people play in shaping the future of rail. She has demonstrated that leadership in this sector is not just about delivering operational excellence, but about supporting the individuals who make it possible, encouraging them to thrive, and ensuring the industry continues to evolve in line with modern values and aspirations.
For her tireless dedication, her outstanding achievements, and the inspiration she provides to those around her, Mullai is a truly deserving candidate for this award.
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Company Name
Network Rail
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Nathan has been nominated to recognise his outstanding commitment to youth engagement, industry ambassadorship and the promotion of careers in the rail industry. Nathan joined Network Rail in 2017 and since then, he has consistently demonstrated a passion for showcasing the breadth and depth of opportunities in the sector.
Early in his career, he revitalised a dormant partnership with the Paddington Academy transforming it into a thriving relationship that continues to benefit both students and the wider industry. Through this initiative, Nathan has hosted numerous students for seven- or fourteen-day work placements personally arranging visits and experiences such as visits to operational locations, depots and cab experiences. These experiences have been made possible through his proactive partnership with Great Western Railway and MTR colleagues. His efforts ensure that students gain a comprehensive understanding of the rail industry and the many career paths it can offer.
Beyond placements, Nathan also regularly volunteers his time to support mock interview sessions at Paddington Academy, helping students build confidence and preparing them for future employment. His dedication to inclusivity and outreach has helped students from a wide range of backgrounds to access meaningful work experience and mentorship.
His commitment to customer service is equally commendable. Nathan supports the “Here to Help” programme representing Network Rail enhancing the travelling passenger experience at Paddington Station with professionalism and warmth during major events such as Glastonbury Festival, Cheltenham Races and Notting Hill Carnival when the railway is much busier.
In more recent years, Nathan has extended further support to Network Rail summer placement students creating an engaging programme of experiences to deepen their understanding of the rail industry and inspire them to consider areas of work they’ve not thought about.
Nathan is a true ambassador for the industry. He is driven by a desire to inspire the next generation and present the railway in the best light. His sustained efforts, collaborative spirit and unwavering enthusiasm make him a deserving candidate for this award – all while completing his day job to an outstanding level providing assurance to the business of upcoming significant engineering works around the network.
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Company Name
Network Rail
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Over the last year Nathan has been an exceptional ambassador for the railways on a Community Rail Project. This project will see the signal box at Haslemere transition to the care of a local community project team who want to preserve the signal box as a heritage facility when it is decommissioned in October 2025 as part of the Farncombe to Petersfield resignalling project. In addition, the project team are looking at taking some of the land around the signal box for the creation of a memorial garden to commemorate the 80th anniversary of VE/VJ Day.
Nathan has taken it upon himself to act as the interface point between the community rail project's representatives (who are an extremely enthusiastic, and occasionally a little impatient, group) and Network Rail. He makes time to meet with the group, to field their questions, and to help make representations into Network Rail on their behalf. He attempts to keep the team in the loop as best he can on the progress that is being made, and he explains why - in some instances - things that the project team might want to do can't quite happen in the way they want, or to the timelines that they want. He defends the railway's interests, whilst also trying his best to allow this community project to happen. When the project completes (which it hopefully will do next year) we will owe a great deal of gratitude to Nathan for his support and behind the scenes efforts. He does all of this whilst balancing the demands of a busy day job, and is a credit to his team.
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Company Name
GTR SOUTHERN
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Nat, as affectionately called is a true Ambassador in the rail industry. Highly recommended and recognised by many with his influence and knowledge touching many lives in the industry.
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Company Name
Southwestern Rail
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Award Submission – Paula Aldridge, Community Relations Manager Category
Godalming Town Council has been working with Paula as the Godalming and Farncombe Station Adopters for approximately 5 years. Paula has proven to be a true asset to our community and to Godalming Town Council in forming a beneficial partnership with South Western Rail.
Paula has been instrumental in assisting the Council in projects that have transformed Farncombe station into a thriving community space. These include:
• Art Project at Farncombe Station – brightening the station environment and fostering local pride. Paula was instrumental in gaining the permissions required to bring the artworks to Farncombe Station in disused arches/windows on the South and North bound platforms
• Quarterly Market at Farncombe Station Car Park – Paula was instrumental in gaining the permissions required for utilising the car park for a quarterly market in 2023, activating an underused space. The quarterly market has not only given market traders an additional valuable opportunity for traders to sell but the market has allowed the Farncombe Community the chance to buy local produce/goods etc which are not normally available in the locality.
• Bike Marking Initiatives –Paula was instrumental in bringing these to our residents and even carried out the bike marking herself, enhancing safety and promoting sustainable travel.
• Train-to-Trail Walks – Giving permission for funds to be used to curate these important walks connecting residents and visitors with the surrounding countryside, encouraging health, wellbeing, and active lifestyles.
These Godalming Town Council projects have gone far beyond improving the station environment – they have delivered meaningful benefits to the wider community. Paula’s work in conjunction with the Town Council has supported local traders, encouraged sustainable and active travel, and fostered a sense of place and belonging. She has navigated permissions and partnerships with dedication and skill, ensuring each initiative runs smoothly and inclusively.
Thanks to Paula’s commitment’s commitment and support to Godalming Town Council, Farncombe station is no longer just a transit point, Her efforts exemplify the very best of station adoption, demonstrating how grassroots action can create lasting benefits for wellbeing, placemaking, and community resilience.
We know that Paula has also been involved with:
80 Railway 200 events in 2025 including a Fashion Show, reflective garden at Brookwood and a mural at Waterloo. Paula's energy, passion and determination has led the delivery of community schemes right across the network from Honiton to Haslemere and Weymouth to Winnersh. Whether it's Nun's on the run, station birthday celebrations to silent disco's, Paula is always looking for the opportunity for the community to be front and centre of any event at or near a station and with over 105 station groups. With her can-do attitude and professionalism, Paula is a pleasure to work with.
I have discussed our nomination with Paula's Line Manager, Matthew Evans Senior Stakeholder and Public Affairs Manager
and Phil Dominey Senior Regional Development Manager who welcomed it kindly.
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SWR
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Sheree Whetren embodies everything the Rail Ambassador Award stands for—dedication, compassion, and a tireless commitment to making the railway a kinder, safer, and more inclusive place.
Over her 7 years at South Western Railway, Sheree has journeyed from the gateline to customer ambassador, and now into her third year in the wellbeing team. Her impact spans far beyond her role: she serves on the charity panel, the incident care team, and co-chairs MIND, a voluntary network group supporting mental health. She also partners with Berrywood Primary School in Hedge End, bringing community spirit and railway outreach to life.
Sheree is the driving force behind wellbeing events across the network, curating experiences that blend practical support with emotional resonance. Her partnerships with external organisations have elevated health and wellbeing visibility across SWR, making these events not just informative—but memorable.
One of her most transformative contributions is the rollout of defibrillator training. Recognising that newly installed defibs at every station were only as powerful as the confidence of those nearby, Sheree created accessible, empowering training for colleagues. Her foresight and empathy have undoubtedly saved lives.
What sets Sheree apart is her warmth, creativity, and unwavering belief in people. She is known and loved across the organisation—not just for what she does, but for how she makes others feel. Whether comforting a colleague in crisis, planning a legacy event, or designing symbolic tokens of care, Sheree brings heart to everything she touches.
She gives her time freely, leads with kindness, and uplifts others with quiet strength. For her legacy of compassion, her tireless advocacy, and her ability to turn ideas into action, Sheree Whetren is a truly worthy Rail Ambassdor.
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Company Name
East Midlands Railway
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Sophie has a long and varied railway career, starting in the ticket office in 2006 before transferring to an On Train role. She is currently starting her journey towards becoming a train driver.
In addition to delivering a great service and being a well-respected colleague, she's taken the initiative to showcase her railway career on social media, amounting to over 18,000 followers on Instagram and TikTok.
She candidly shares her career journey, balancing work and family life, and what she loves about her role as a Senior Conductor.
During the quiet moments of the COVID-19 pandemic, Sophie began sharing more of their work online. Over time, by steadily growing her online following, she has built a strong platform to showcase careers in the railway industry and connect with both customers and the wider railway community in an authentic and innovative way, with impressive reach and impact.
She regularly engages with people interested in railway careers, offering a personal, relatable perspective that puts a face and name to our company and shines a light on lesser-known aspects of the industry.
Proactively seeking ways to improve customer experience, she has submitted several valuable "Lightbulb Moments" ideas to the Customer Experience team at EMR. Sophie's creativity stands out in the way she helps us connect with customers through social media. Thanks to one of her suggestions, we developed a series of engaging online travel disruption videos in collaboration with EMR's official social media channels. This content reaches a wider and more diverse audience than our traditional communication methods, making a meaningful difference in how we engage with the public.
She has also taken part in recruitment videos, to further help promote railway careers to the next generation. By actively promoting careers in rail, especially as a woman and working mother, she is inspring future generations and more women and girls to consider the railway as a career path.
Her reach of 18,000 followers is greater than some of EMR's official social media channels! She's using her platform to promote the positive sides of her role, in a thoughtful and engaging way that benefits EMR and the wider industry.
Alongside this, she is fantastic at her role and it's clear she really loves her job and helping customers is important to her. She is a real ambassador and role model who deserves recognition for her efforts.
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Company Name
TPE
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I feel Sophie has taken to her roll as customer ambassador reply well and thrives by helping customers . As a young girl just turned 22 he approach to her work performance is fab such a great character and a credit to the railway
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Merseyrail
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Once again Tim has given his time and experience to Charity endeavours, being heavily involved in the Three Peaks Challenge, that raised a fantastic £200,000 for Railway Children . Tim gives himself to Charity work year upon year and it's finally time he's recognised for his selfless work.
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LNER
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Tracey Barber is a true ambassador for the rail industry. In her role as ED&I Lead at LNER, she has not only driven cultural change within the organisation but has become a respected voice and changemaker across the wider rail sector.
Tracey’s impact begins with people. Her ability to connect with individuals from all backgrounds—whether colleagues, customers, or industry partners—is central to her success. She brings inclusion to life, ensuring it’s not just a concept but a lived experience across rail. Through powerful communication, relentless drive, and genuine empathy, she makes the industry more accessible, relatable, and forward-thinking.
At LNER, Tracey has transformed the company’s internal networks. Under her leadership, they have become visible, valued, and impactful. She has created strong foundations for these networks—recruiting and mentoring chairs, guiding strategies, and ensuring they are recognised and supported at all levels.
Beyond LNER, Tracey’s work has inspired change across other Train Operating Companies. One of her standout achievements is her involvement in the creation and rollout of the “Package for a Friend” initiative, which provides free sanitary packs on trains. What began as an internal idea has grown into a sector-wide campaign, helping remove stigma, address period poverty, and improve passenger experience.
Tracey is often called upon to support industry-wide conversations on ED&I. Whether through speaking engagements, cross-industry collaboration, or informal mentoring, she actively shapes how the rail industry approaches diversity and inclusion. Her advocacy is rooted in action—she doesn’t just raise awareness, she delivers change across industry and beyond whether via social media, partnerships or her regular column in a well known rail magazine. She never gate keeps and ensures that what works at LNER is shared and felt further.
She is a role model who leads with humility, courage, and purpose. Her influence is felt not only by those she works with directly but by the wider communities who benefit from the more inclusive, human-centred railway she is helping to create.
Tracey’s strength lies in her ability to see both the big picture and the individual person. She understands that real change happens when policy meets empathy, and when leadership creates space for others to grow. She is building a rail industry that reflects the people it serves—diverse, respectful, and united.
In every sense, Tracey Barber is a rail ambassador. She uplifts, inspires, and transforms. Her work is changing lives and shaping the future of our industry. She is the ideal candidate for Rail Ambassador of the Year.
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RAIL ENGINEER OF THE YEAR AWARD
This award recognises an exceptional engineer whose expertise, innovation, and problem-solving skills have significantly contributed to the rail industry. Whether in design, maintenance, safety, or project delivery, nominees will have demonstrated technical excellence and a commitment to improving rail infrastructure and services. Judges will be looking for individuals who showcase leadership, creativity, and a passion for advancing railway engineering.
Example job titles in this category:
Lead Fitter, Pway Designer, Fleet Engineer, BSL Signalling Engineer, Signaller, Structure Examiner, Engineering Contracts Director , Senior Surveyor, Senior Project Engineer, Technical Engineer, Construction Management, Chief S&T Engineer, ATME...
You can see all the past winners here.
Company Name
Network Rail
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Alan Anderson has consistently demonstrated outstanding leadership and technical excellence in his role as Infrastructure Maintenance Engineer for Overhead Line Equipment (OLE) across Scotland’s Railway. His strategic vision, operational delivery, and commitment to continuous improvement have directly contributed to the exceptional performance of Scotland’s OLE infrastructure — even in the face of significant challenges.
Under Alan’s leadership, the OLE asset in Scotland has been benchmarked nationally and is now recognised as one of the best-performing in the UK. This achievement is particularly impressive given that much of the infrastructure he manages includes some of the oldest equipment in the country, including legacy Mark 1 systems. Despite these constraints, Alan has driven a culture of innovation, resilience, and high performance across his teams.
Alan leads not only on the day-to-day maintenance of Scotland’s OLE but also on the planning and delivery of heavy refurbishment projects. These are delivered annually through a structured work bank, which Alan has helped shape and mature over time. His approach has delivered significant financial savings by reducing reliance on external contractors and instead building internal capability. This has not only improved cost efficiency but also strengthened the long-term sustainability of the organisation.
A passionate advocate for asset improvement, Alan is actively involved in national workstreams and the introduction of new technologies. His forward-thinking mindset ensures that Scotland’s OLE strategy remains aligned with industry best practice and future-ready. Whether it’s trialling new materials, adopting smarter inspection techniques, or contributing to national standards, Alan is always at the forefront of progress.
Alan’s leadership extends beyond technical delivery. He has recently recruited and mentored a number of newly graduated engineers, helping them transition into the industry and develop their careers. His guidance, encouragement, and technical mentorship have been instrumental in shaping the next generation of engineering talent within the business.
The performance of the OLE asset in Scotland is a direct reflection of Alan’s leadership, dedication, and deep-rooted passion for improvement. His ability to inspire teams, deliver results, and drive innovation makes him a standout leader within the infrastructure community. Alan’s work not only enhances the reliability and safety of the railway but also contributes to the long-term growth and capability of the organisation.
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Severn Valley Railway
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Antony Bartlam, a Civil and Structural Engineer and long-standing volunteer on the Severn Valley Railway, has been the driving force behind one of the most complex and high-stakes heritage rail engineering projects in recent years: the reinstatement of the Mor Brook embankment and bridge, following a catastrophic landslip in January 2025.
The landslip jeopardised not only the northern end of the line but the operational and financial viability of the entire railway. In the face of this, Antony’s immediate and sustained response brought clarity, control and calm leadership to a crisis. Acting largely in a voluntary capacity, he dedicated countless hours as SVR’s consulting engineer. His expertise was instrumental in rapidly assessing the failure, coordinating urgent ground investigations, navigating the insurance process, evaluating contractor bids, and identifying the safest, most cost-effective solution.
Antony’s deep understanding of both engineering and the realities of a volunteer-led heritage organisation enabled the project to move at exceptional speed. His rigour and foresight allowed critical decisions to be made quickly, ensuring a fast-track design and build process that minimised disruption and enabled the SVR to fully reopen in time for its peak season. This fast turnaround was vital in restoring lost revenue streams, crucial at a time when the organisation was already under intense financial pressure due to post-Covid visitor decline and sharply rising costs.
Despite the urgency, Antony ensured costs were tightly controlled. He carefully balanced technical requirements with budget realities, leveraging his professional judgement to avoid unnecessary spend while still delivering a permanent, high-quality solution. His ability to coordinate with insurers, statutory bodies, contractors, and volunteers kept the project on track and on budget—an extraordinary achievement under such strained circumstances.
The engineering challenges were formidable: rebuilding a failed wing wall and embankment under high-voltage cables, protecting ecological assets, and liaising with multiple regulatory authorities. Antony led this with tireless energy, designing a solution involving massive interlocking Legato blocks and geogrid matting—a sophisticated reinstatement described by contractors CML as one of the most complex they’ve ever undertaken.
But Antony’s leadership went far beyond the technical. His exceptional communication, through internal briefings, public YouTube updates, and press engagement, built trust and maintained transparency. His passion and clarity inspired confidence among staff, volunteers and supporters, helping the SVR weather months of uncertainty.
Perhaps the most poignant moment came when Antony, having led the entire project, drove the first test train across the rebuilt section. Just days later, the line triumphantly reopened with 60103 Flying Scotsman, marking not just a technical achievement, but a powerful symbol of recovery.
Antony Bartlam exemplifies every quality this award seeks to honour—technical excellence, innovation, leadership, and unwavering commitment. His work didn’t just rebuild a bridge; it safeguarded the SVR’s future and proved what heritage railways can achieve with engineering vision and determination.
Here’s one of the YouTube updates showcasing Antony’s communication skills and the complexity of the repair: https://www.youtube.com/watch?v=ZY0WwpyX...
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AECOM
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Nomination Recommendation – Rail Engineer of the Year
I am honoured to nominate Bartosz Gapsa, Senior OLE Engineer at AECOM, for the Rail Engineer of the Year Award. Bartosz has played a pivotal role in the Old Oak Common Rail Systems Project. This once-in-a-generation infrastructure programme is creating one of the UK’s largest rail hubs, linking HS2, the Elizabeth Line, Great Western, and future high-speed services. OOC is not just another electrification project — it is a highly constrained site with multiple live interfaces, staged construction, and the need to integrate temporary and final OLE designs without disrupting critical rail operations. Bartosz led the design for the eastern station packages, developing innovative steelwork and wiring solutions that allowed safe transfer of existing wires onto new structures while maintaining compliance with evolving OLE standards.
The challenges at OOC have been immense — from accommodating complex track geometry, to ensuring electrical clearances within over bridges, and platform canopies, all while coordinating with civil, track, and systems teams. Bartosz introduced advanced 3D modelling and pantograph simulation methods to prove the safety of sectioning arrangements and clearances where tolerances were extremely tight. He also developed bespoke loading and geometry calculation templates that not only improved design efficiency but also gave clarity to the wider Rail Systems Alliance teams when resolving foundation, structural, and wire clash issues. His proactive identification of risks, such as potential collisions with section insulators, and his ability to redesign under pressure, prevented costly rework and safeguarded the programme.
In parallel, Bartosz has contributed to High-Speed OCS design in terminal station environments, where contact system arrangements must withstand the demands of high-speed pantograph interaction within restricted spaces. His ability to adapt high-speed principles to the UK context reflects both technical mastery and engineering creativity.
At OOC and beyond, Bartosz combines deep technical knowledge with collaborative leadership, mentoring junior engineers and championing lessons learned across projects. His work embodies the innovation, resilience, and commitment that define the very best of our rail engineers, making him an outstanding candidate for Rail Engineer of the Year.
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Network Rail
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Dan is currently the Signalling and Telecomms Engineer at the London Bridge MDU. He has a commitment to improving the rail infrastructure and is constantly engaging with staff at all levels to improve the standards within the signalling department. Dan is always challenging and encourages his staff to challenge back which allows for the improvement of the railway. Currently Dan is challenging staff at the MDU to improve their knowledge after staff started to fail their SMTH re-certification. As part of this a SigBox was purchased and installed at the MDU to give staff the chance to improve their knowledge. Dan worked with his teams to help develop a program to help develop staff.
Dan has also worked on an oversees recruitment where he was driven the recruitment of oversees engineers to boost the workforce within the Southern region of Network Rail. The successful candidates are now here in the UK working at several MDU's within the Southern region and bringing their diverse knowledge to the UK.
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London Northwestern & West Midlands Railways
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Dave was visiting Snow Hill station to carry out a meet and greet when he noticed an engineer which seemed to not have the usual 172 Mercedes 1800 purr, he then met the suspected engine for a closer listen to which he found an abnormal knock. Dave isolated engine to save any further damage. Engine was inspected on depot to find that Dave has saved a catastrophic engine failure. His experience and proactive nature prevented a big failure.
In another instance, Dave noticed that some pigeonholes had been removed from the mess room and posed a health and safety risk to customers on the platform. Dave assisted the station team to drag them to a safe store. Over the following two days, in his own time, Dave brought in his tools from home and dismantled them so they could be transported to a disposal compound, saving the business a lot of money on a contractor to dispose of them. This proactive offer of help was very much appreciated and was excellent teamwork.
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Greater Anglia
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I would like to nominate David Silman, Fleet Engineer, for the Rail Engineer Award in recognition of his outstanding contribution to improving train performance across our Class 720 East Anglia fleet.
In his role, David has taken the lead in reviewing and implementing critical Engineering Changes, ensuring that modifications are thoroughly assessed for safety, reliability, and long-term performance benefits. His attention to detail and commitment to engineering excellence have directly supported operational improvements and reduced in-service delays.
A significant example of his impact is his work on the Class 720 fleet, where David has been a key contributor to the noticeable uplift in performance, this is also reflected in industry performance figures. By working collaboratively with stakeholders, suppliers, and the technical teams, he has driven changes that have improved reliability, enhanced passenger experience, and reduced in-service faults. His proactive approach to identifying performance issues and working through data-driven solutions has ensured we continue to meet and exceed our performance targets.
David embodies a problem-solving mindset and a commitment to continuous improvement that has benefitted the fleet and the teams who work alongside him. His dedication to delivering high standards and his technical expertise have made a significant difference, supporting better outcomes for both Greater Anglia and our passengers. I am proud to recognise David’s efforts and the positive impact he has had on performance with this nomination.
David is a hard worker and often goes above and beyond in his role to try and make a lasting impact on our passengers.
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AECOM
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Des is an exceptional engineer within AECOM's Rail team in Swindon and is an extremely committed member of the team. Six months ago Des became a Chartered Civil Engineer with the Institution of Civil Engineers (ICE), and his professional journey has been particularly inspiring- progressing from Technician Member, to Incorporated Member and now Chartered Member, and Des has achieved this through the experiential learning route. This remarkable achievement has required exceptional determination, discipline and perseverance and stands as a testament to his dedication to both his professional and personal growth.
Des is an integral part of Aecom's Swindon civils' team and he is a critical member of the Old Oak Common Rail Systems (OOC RS) Project team, where he has undertaken a civils' Contractor's Responsible Engineer (CRE) role on this project for the past two years. Since stepping into a leading role within the civils' team following the departure of a previous civils' CRE in February 2024, Des' contribution has been pivotal to the project's success. Des' technical expertise, leadership and commitment have ensured that the civils' design delivery has remained of the highest standard on this complex multi-disciplinary project.
Des consistently strives to raise the bar in everything he does. He actively shares his excellent technical knowledge with the wider team, proactively develops innovative solutions to design challenges and maintains vital inter-disciplinary relationships. Within the South Rail Systems Alliance (SRSA), of which OOC RS is a part, Des is highly respected, not only by his colleagues across the various disciplines within AECOM, but also by Colas (as Contractor) and Network Rail (as Client). His collaborative approach, professionalism and ability to bring teams together make him a trusted and valued engineer.
As a team leader, Des is diligent, organised and inclusive. As well as managing his local team, Des has successfully managed an off-shore design team- overcoming time zone and communication challenges to successfully integrate this team as a critical part of the project delivery structure. Des' leadership has directly enhanced the performance and confidence of the off-shore team, improving efficiency and strengthening project resilience.
One of Des' most notable contributions has been the introduction of a design checklist initiative on the OOC RS Project. This tool has significantly improved consistency across work packages, enhanced overall quality, reduced errors and ensured timely deliverables. Its success has had such an impact that the Railway Professional Head of Discipline for Civil Engineering is looking to roll it out across the wider AECOM business, demonstrating the lasting value of Des' innovation.
In every respect, Des exemplifies the qualities of an outstanding rail engineer- technically excellent, committed to quality, collaborative in approach and inspiring as a leader. Always ready to help solve problems and encourage his colleagues, Des would be a thoroughly deserving winner of the Rail Engineer of the Year Award.
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AtkinsRéalis
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We are proud to nominate Douglas Shields, known affectionately as Dougie, for the Rail Engineer of the Year Award, recognising his exceptional contribution to railway engineering over a career spanning more than 25 years. Dougie represents the very best of our industry – a technically brilliant engineer, an innovative problem-solver, and a compassionate leader who inspires those around him.
Dougie’s career is grounded in technical excellence and delivery across some of the UK’s most significant rail programmes. His past contributions include leading signalling design and engineering on the Edinburgh to Glasgow Improvement Programme (EGIP), the North London Line Resignalling works (critical infrastructure for the London Olympics), and the Norwich-Yarmouth-Lowestoft Resignalling, the first major deployment of Advanced Signalling Method (ASM) a novel approach to signalling delivery introduced into the UK rail market. He played a crucial role in delivering Network Rail’s Anglia route portfolio delivery during CP5 & CP6, consistently demonstrating innovation and collaborative leadership.
Today, Dougie continues to shape the future of railway engineering through his leadership on some of the most complex and high-impact projects in CP7. He is guiding multidisciplinary teams on the Sizewell C Rail Systems works and leading delivery within Network Rail’s Eastern Renewals Partnership (ERP). In these roles, Dougie’s steady leadership and expert knowledge empower teams to overcome obstacles and deliver outstanding results in safety, reliability, and innovation.
Dougie is also a go-to engineering mind within AtkinsRéalis, his strategic thinking and technical depth make him an invaluable contributor to bidding and client support, where his ability to translate complex engineering requirements into compelling, deliverable solutions consistently strengthens our position. His input is often the difference-maker in securing work, thanks to his clarity, pragmatism, and deep understanding of client needs.
A client recently remarked: “Dougie exemplifies what we look for in a highly skilled engineer. His ongoing contributions have been instrumental to the successful development and delivery of multiple projects, consistently driving innovation and value for our organisation. We are particularly impressed by his ability to maximise client satisfaction while navigating complex challenges and changing requirements.”
Dougie is more than a technical expert; he is a mentor and role model who champions early careers talent. From recruitment through to career progression, he empowers junior engineers to develop both confidence and capability, fostering an inclusive environment where everyone is encouraged to think for themselves and flourish.
One newly turned Project Engineer (formerly Graduate) shared: “I am lucky to have Dougie as my manager since day one in this industry. A genuinely approachable person who always has time for you and truly sees the potential in you. He truly cares about making sure you pursue the career path you want, and he'll support you all the way to help you get there.”
Dougie’s legacy is not only in the infrastructure he helps deliver, but in the people he empowers and the culture he creates. He is a driving force for excellence in railway engineering, and we believe he is a truly deserving recipient of this award.
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AECOM
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With over three decades of dedicated service to the rail industry, Erik exemplifies the very best of engineering excellence. His career began with a deep technical focus on DC traction supply design, where his precision and innovation quickly earned him recognition. Building on this foundation, Erik went on to establish a high-voltage (HV) design team in Swindon, specialising in AC traction supply systems which has since become a cornerstone of modern rail electrification efforts.
Erik’s current role as Discipline Lead for HV and SCADA on the nationally significant Old Oak Common project places him at the heart of one of the UK’s most transformative infrastructure schemes. His leadership is not only critical to the success of this complex undertaking, but also a testament to his unwavering commitment to engineering integrity, safety, and efficiency.
Recently applying his experience and knowledge in the national Safer Isolations project to help define the process for safer isolations. Thus, helping to ensure the railway environment is a much safer place for those involved in rail electrification. In addition, leading the changes at Old Oak Common to replace old and obsolete SCADA/HV equipment with newer equipment and helping with the technical assurances of applying new equipment within the railway industry.
What sets Erik apart is his relentless pursuit of design excellence. He consistently identifies opportunities to streamline delivery through robust, forward-thinking engineering solutions.
Beyond his technical prowess, Erik is a natural collaborator. His broad knowledge across multiple disciplines allows him to engage meaningfully with stakeholders from all corners of the project. Whether working with design teams, contractors, or client representatives, Erik fosters a culture of openness and shared purpose. His early identification of potential issues and proactive approach to resolving them have saved countless hours and resources, reinforcing his reputation as a trusted advisor and problem-solver.
Erik mentors junior engineers, shares insights generously, and champions best practice across the industry.
In every sense, Erik Bates is a rail engineer of the highest calibre. His contributions to the Old Oak Common project—and to the wider rail sector—make him a truly deserving candidate for Rail Engineer of the Year.
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Network Rail
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Harry Williams has demonstrated exceptional engineering leadership in the delivery of track renewals across the Central Route. His tenacity, technical expertise, and “get up and go” attitude have been pivotal in driving forward complex programmes under challenging conditions, ensuring that the railway is safer, more resilient, and better performing for years to come.
Harry’s approach to renewals is truly inspiring – he brings laser focus to improving the asset, always thinking beyond immediate delivery to how maintainers will manage the railway in the long term. His ability to develop innovative, practical solutions to everyday engineering challenges, while balancing strategic trade-offs, has delivered a lasting legacy for both the infrastructure and the teams who work on it.
He has been at the forefront of shaping renewal strategies, leading optioneering for high-output delivery, and managing difficult trade-offs to protect volumes in the face of funding constraints. Thanks to his leadership, critical renewals have been successfully delivered at locations such as Malvern, Worcester Shrub Hill, and Abbotswood, while safer and more efficient designs have been implemented at Washwood Heath.
Harry leads from the front. His proactive, solution-focused approach and commitment to continuous improvement are transforming asset condition across Central Route. He is not only delivering outstanding results but also inspiring those around him with his drive, resilience, and technical vision. For his exceptional contribution to engineering, asset improvement, and the future of the railway, Harry is a worthy candidate for the Rail Engineer of the Year Award 2025.
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Northern Trains
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Ian Croft (Shift Production Manager – based in Heaton) deserves to win the Engineer of the year award due to his hard work, dedication and vision that he has shown since starting on the railway over 23 years ago
As Ian has worked in multiple roles within the rail industry; Ian has always been the 'go-to' man when it comes to anything 'out of the norm' situations, incidents or faults relating to a train. Over the years, Ian also is very keen to dispense his knowledge across a wide range of levels (apprentices and managers) and between departments (technical, training and operations). This has led to increased unit availability in the North East to ensure our customers can board a train to start their day.
Ian often works long hours, to drive the performance of the Heaton Fleet to new highs and is the epitome of professionalism as he seeks to explore and influence different areas of the business which he believes can have a positive impact on performance.
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Ian regularly participates in start of shift briefs, which allows staff and interested parties understand the previous days failures and identify potential trends and failure modes on the Heaton fleet. Ian has utilized up-to-date technology to facilitate these briefs and has personally designed and produced interactive electronic web pages and information boards via visual management board to ensure staff are fully engaged in the messages that are being delivered.
Ian has also consistently empowered his staff by actively producing training programs to enhance the skills of the Heaton Staff, this has led Ian and the Heaton team to identify and quickly repair faults that were previously affecting the fleet performance. However, more importantly, the use of the ideas and techniques Ian has brought into the business has resulted in staff being able to prevent potential failure modes happening in the first place which ultimately has a positive effect on the paying customer due to the increased availability of trains and the improved reliability.
In my view; If the railway was full of Ian Croft's, we would have nothing to worry about. I have no doubt that Ian if selected; will be a worthy winner of this years Rail Engineer award
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Avanti West Coast
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Jack has played a pivotal role in the successful introduction of Avanti West Coast’s award-winning Evero (Class 805 & 807) Fleet into passenger service. His journey with the fleet spans its entire lifecycle so far: first as Systems Engineer during design and manufacture, then as Fleet Engineer at introduction, and now as Contract Production Manager responsible for ongoing performance and reliability.
Throughout this journey, Jack has consistently demonstrated outstanding leadership. The introduction of a new fleet is one of the most challenging phases in rail engineering, and Jack has led his team through complex and high-pressure situations with resilience and clarity. His ability to inspire confidence and keep his team motivated - particularly during difficult periods involving complex software issues - has been central to the fleet’s successful launch.
Jack’s technical expertise combined with his ability to deliver under pressure has been crucial in finding solutions to some of the challenges faced. One of the most significant risks during the fleet’s early days was the relationship between Alstom (maintainer) and Hitachi (technical support). With the two companies being natural competitors, and without direct contractual links between them, there was a risk that their competing interests would prevent Avanti from delivering a consistent train service. Jack recognised this risk early and worked tirelessly to create a collaborative environment on depot, building trust and encouraging both organisations to work together in the interests of the railway.
A clear example of this was tyre turning at Wembley depot, which had become a serious bottleneck - sometimes taking up to two weeks. Jack took control of the situation by leading workshops, making regular on-site visits, and enlisting wider support. Through his determination and leadership, turnaround times were reduced to just four days, with further improvements still being realised. This achievement not only eased a critical operational pressure point but also demonstrated Jack’s ability to unite competing stakeholders behind a shared goal for the benefit of the passenger.
Above all, Jack embodies a genuine passion for advancing railway engineering. His dedication, tireless work ethic, and perseverance have been instrumental in ensuring that the Evero Fleet not only entered service, but did so to a standard that has won industry recognition at the National Rail Awards (Fleet Achievement of the Year). His career so far is a testament to the impact that committed and passionate engineers can have on the rail industry.
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London Northwestern & West Midlands Railways
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Lee completed our apprenticeship programme and has recently been seconded from the production team to planning at Tyseley Depot. With no experience, Lee has taken on all tasks head-on, often going above and beyond and stretching his skillset to create monitoring platforms for critical projects and programmes for the DMU fleet. Lee deals with internal and external stakeholders daily and continuously updates his colleagues with key information to enable them to make informed decisions, also stepping up to cover the Planning Manager when required.
Lee has worked hard to reduce the amount of work reports and SQR related defects that are open on all DMU fleets maintained out of Tyseley. Lee has sifted through hundreds of reports whilst also collaborating with materials, planning, and production colleagues in a bid to drive closure of individual work reports. At the same time Lee has also been leading on fleet dilapidation planning, and also the management of contractors on site who are delivering dilapidation repairs. The majority of these workstreams are above and beyond Lee's roles and responsibilities, but Lee has taken them on without challenge and with ambition to drive these workstreams forward.
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Network Rail
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I have nominated Liam for the following reasons:
Technical Excellence
Liam has demonstrated outstanding technical acumen and initiative in challenging the limitations of traditional On-Track Machine (OTM) operations. In 2023, he proactively engaged with the Route Works Planning Manager to explore more effective methods of delivering OTM work, recognising that the existing Rule Book constraints were hindering productivity and track quality.
Rather than accepting the status quo, Liam sought collaborative solutions across Network Rail functions to improve outcomes. His commitment to technical excellence has led to the successful implementation of Protection Zone (PZ) working, which is now gaining interest across other Delivery Units and Routes nationwide. His leadership in this area has set a new standard for OTM delivery.
Innovation and Creativity
Liam has been a key driver in the evolution of PZ (Protection Zone) working, embracing innovation with an open and forward-thinking mindset. He has consistently contributed to the development of this method, engaging constructively with colleagues and stakeholders to assess and refine new approaches.
His willingness to explore alternative delivery models and his ability to see beyond traditional constraints have been instrumental in establishing PZs as a preferred method of OTM operation. Liam’s creativity lies not only in technical solutions but also in his ability to foster a culture of continuous improvement.
Impact on Maintenance
The impact of Liam’s work on maintenance outcomes has been both measurable and significant:
• Productivity has increased by approximately 75%, with nightly outputs rising from 35–45 chains in a 6-hour T3 possession to 80 chains (1 mile) in a PZ.
• Track quality has improved markedly, with reductions in Level 1 and Level 2 faults and bump reports.
• Financial efficiencies have been achieved through better resource utilisation and reduced rework.
• Operational performance has improved, with enhanced train reliability and increased productivity across other worksites due to the separation of OTM operations from T3 possessions.
These results reflect Liam’s ability to translate innovative thinking into tangible improvements for the railway network.
Leadership and Mentorship
Liam has shown exemplary leadership in championing PZ working within Central Delivery Unit. He has worked tirelessly with planning teams, SCO, and the RWPM to embed robust processes that support successful delivery. His proactive planning ensures that all necessary information is submitted ahead of lockdown dates, reducing late changes and improving coordination.
As a mentor, Liam has led by example—personally undertaking Engineering Supervisor roles on PZ shifts, coaching his TQS team, and liaising with OTM crews to ensure safe and efficient delivery. His dedication to supporting others and fostering confidence in new methods has been a cornerstone of the successful rollout of PZ working.
Liam’s professionalism, resilience, and unwavering commitment to improvement make him a standout candidate for Railway Engineer of the Year. His ability to lead change, inspire others, and deliver real benefits to the industry exemplifies the highest standards of engineering excellence. Without doubt he would be a worthy winner
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Network Rail
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Luke played a vital role in the successful delivery of the Colton Jn to Church Fenton electrification and line speed increase as part of the Transpennine Route Upgrade.
Acting as Designated Project Engineer, Luke led the TRU East engineering team's delivery of the E1 project which included 17km of track renewals, a 65-metre wide under-track crossing, 270 new steel masts and 37 miles of overhead line. A more challenging element was the industry first use of tangential wiring on mark 3B Overhead Line for an equal split 125mph double junction at Colton - a challenge not to be taken lightly. Luke's ability to provide technical and behavioural leadership shone through and was critical to its success.
Luke's leadership extended beyond the usual infrastructure engineering. When faced with difficulties in securing the regular rolling stock for test trains, Luke stepped up and lead in procuring, specifying and implementing test train running using alternative rolling stock - this was well beyond the requirements of his role and reflects his determination and willingness step out of his comfort zone to get the job done.
An example which stands out was when the need to undertake compatibility assessments for underbridges evolved with little time remaining before the entry into service date. Luke took the lead in liaising with experts, key stakeholders and TRU's in house engineering teams to define the scope of the necessary assessments and map out a route to success. As it was apparent that the full assessments wouldn't be in place prior to go-live, he successfully delivered a plan for controlling risk while minimising disruption to the train operators and travelling public, requiring the buy in of multiple cross-industry stakeholders. This was successfully managed and closed out in a matter of weeks with minimal disruption to passenger services.
He received praise from both within and outside Network Rail, with one senior person noting he "regularly provided confidence within multi-organisational meetings with TOCs, TPE, the Technical authority and various teams within TRU… the confidence that Luke provided enabled the group to progress quickly against a tight timeline."
Luke's commitment to the project culminated in the successful authorisation and entry into service of the new and upgraded infrastructure, enabling the project to delivery on budget and ahead of schedule.
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Network Rail
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Luke manages the Earthwork and Geotechnical assets on the West Coast South Route at Network Rail. He consistently shows engineering excellence in his management and decision-making of this particularly high performing part of the UK rail network. His diligence, safety leadership and technical engineering management ensures the railway remains safe and available no matter what the UK weather throws at it - from huge convective rainfalls to exceptionally dry summers. Luke consistently engages with other engineering teams across the route to manage risks associated with mining, landslips, 3rd party land owners and vegetation. His collaboration with track maintainers, OLE teams and structures colleagues is leading the way towards breaking down many of the silos which exist in the industry, improving our management and response to emerging risks as well as exploiting all opportunities to deliver infrastructure improvements faster, easier and cheaper.
Luke has recently spearheaded the development and introduction of digital twin modelling for several major earthwork features on the West Coast South Route - enabling more accurate monitoring, management and risk reduction of this high-risk, severe consequence assets. His efforts in this endeavour have resulted in a reduction of on-site examination man-hours - improving safety for frontline workers - and has shown his industry-leading approach to adopting and exploiting new technology to better manage the railway in the modern world.
During recent emergency works at Polesworth on the West Coast Mainline, when the failure of an OLE gantry foundation risked collapse of the structure and a closure of the line, Luke was instrumental in making the railway safe and maintaining rail operations - attending site during storms and over the festive period to immediately direct contractors in making the necessary repairs. This is typical of his approach to engineering and managing - doing both from the front, leaning into the problem and using expert knowledge and pragmatism to deliver for our passengers.
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Hitachi Rail
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In the digital backbone of the UK’s rail ecosystem, where real-time information powers millions of journeys daily, Mark Walsh stands as a beacon of engineering excellence. As Hitachi Rail’s lead engineer on the Rail Delivery Group's (RDG) transformative National Rail Enquiries Management (NREM) project, Mark played a vital role in the modernisation of a critical piece of UK rail’s digital infrastructure.
The National Rail Enquiries (NRE) website and app are indispensable tools for UK travelers, serving as the primary platform for journey planning. Handling millions of queries daily, they provide live train times, ticket bookings, and disruption alerts, enabling seamless travel for commuters and tourists alike.
Under Mark's leadership, the NREM project modernised this vital digital ecosystem, replacing outdated legacy monolithic systems with scalable cloud-native solutions that have reduced costs and improved services for the traveling public, handling over 2.5 million daily requests.
Managing the migration from a decades old legacy system to a new technology stack, demanded steep learning curves, yet Mark's design passed AWS architects' scrutiny without changes—a rare endorsement.
The overhaul slashed operating costs, freeing resources for frontline improvements and under Mark’s stewardship, both Phase 1 and 2 of the project were delivered on time and within budget. Phase 2's bespoke UI console also boosted usability, empowering operators with intuitive real-time oversight.
Reliability improved: the new backend boasts an unprecedented low bug rate, eclipsing the old system and any from Mark's 25-year career. The code was so robust that during extreme load testing by infrastructure provider Nasstar, it required zero modifications to withstand simulated extreme peak traffic while consistently achieving sub-second responses. a testament to his meticulous attention to detail.
Innovation extended to alerting systems, where Mark retired a complex legacy setup, engineering a brand new design from the ground up. The new design was vetted and approved by RDG's Enterprise-Technical-Design-Authority and Architecture-Review-Board, subsequently becoming a blueprint for sector adoption with Mark's architecture being emulated by firms like Valtech, affirming Mark’s top class design and execution skills.
Mark and his team are RDG's go-to subject matter experts, consulted by customers and partners on challenges, amplifying his strength in collaborating with his customers.
"Mark has worked on several major programmes for us and has played a significant part in the success of these activities. He is recognised as an expert and goes above and beyond when delivering for his customers. Thank you Mark." — Nicole Jennings, Chief Delivery Officer, RDG
“Mark provides highly expert advice and engineering, with which RDG and customers of rail are significantly better for. Mark exceeds our expectations in his delivery. And as, if not more importantly, his professionalism, conduct and exceptionally high service levels, make him a go to person and pleasure to work with.” — Matthew.Burrough, Head of Digital-NRE, RDG
Mark Walsh has demonstrated exceptional vision, technical expertise, and leadership in transforming the rail industry’s digital infrastructure. His achievements have set new benchmarks for reliability, efficiency, and innovation and as such we are proud to nominate him for engineer of the year
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Company Name
Permaquip
Please tell us why you have nominated this individual
Martin Sheppard is a standout rail engineer whose work has consistently delivered transformative results. His ability to deliver rapid, safe and cost-effective solutions has made him a trusted partner for infrastructure providers globally.
Engineering excellence
Whether resolving infrastructure bottlenecks, modernising existing systems or enhancing asset reliability, Martin’s work consistently exceeded expectations.
In 2024, he led the upgrade of the Ironman Mk3 project, following the successful award of the design trial, build and delivery of this safety critical piece of railway equipment,
The project saw Martin tackle the design, development, trial, approvals and led the engineering and compliance delivery - via a nationwide collaboration effort with Network Rail colleagues - of the Ironman Mk3, resulting in 321 units delivered on time, on budget, with individual VAB and RIS1530 certification.
His approach to this project blended deep technical knowledge with a relentless focus on client outcomes. It followed on from 750 Link Trolley Mk2 which Martin delivered in 2023/24, which again were successfully designed, developed, trialled, approved and led the engineering and compliance delivery with full VAB and RIS1530 per unit.
Agility in delivery
Martin consistently delivers ahead of schedule without compromising quality or safety.
On the Ironman project, he accelerated delivery by true collaboration with Network Rail colleagues across the UK, onboarding realtime feedback and adapting designs according to both central requirements, and those of the regional workforces- resulting in a product that not only ticks technical requirements, but is also popular with teams on the ground.
Operator safety and comfort are central to Martin’s Ironman Mk3’s design. The unit has been thoroughly tested and approved by Network Rail’s ergonomics team, meeting stringent standards for performance and safety. Key features, such as removable handles, are specifically designed to reduce strain and improve ease of use, making the Mk3 ideal for long hours of operation.
The Mk3 has also been designed with the latest Network Rail specifications in mind, ensuring that it can be comfortably controlled from within the 4ft space. The removable handles can be positioned at either end of the unit, allowing up to four operators to work together, all benefiting from ergonomically positioned grips for better coordination and control.
Industry recognition
Clients and colleagues consistently praise Martin for his professionalism and impact. Freya Patel, Commercial Scheme Sponsor - Technical Authority, said after working with Martin on the Small Plant Project:
‘Your team’s professionalism, dedication, and quality of service have been greatly appreciated throughout the production and delivery.
‘Your contribution has played an important role in helping Network Rail achieve objectives, and we are grateful for the collaborative spirit and responsiveness you consistently demonstrated. It has been a pleasure working with you, and we hope to have the opportunity to collaborate again in the future’.
We at Permaquip feel that Martin exemplifies everything the Rail Engineer of the Year should be: fast, safe, visionary and commercially astute. His contributions have delivered commercial and safety value, and it is with great pride that we nominate him for this award.
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Company Name
Skanska
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I would like to nominate Mohammed Al-Sharif for Rail Engineer of the Year at the RailStaff Awards 2025. Mohammed has been leading complex railway station and major bridge projects as an Engineering Lead (CEM) for several years across the UK, whilst achieving major personal recognition as a Fellow of the ICE at a very young age (33). Alongside his engineering leadership on projects, he has created and run a pro-bono organisation (The Chartership Forum), which he has utilised to promote professional development internationally and mentored people from across the UK and beyond to achieve professional registration as Chartered Engineers. He has provided guidance and advice on best practice across the UK Rail sector and helped countless people, teams, projects and organisations to improve their project delivery for the benefit of the public end users of tax payer funded infrastructure projects and programmes." said Shafiq Haq.
"I will like to nominate Mohammed Al Sharif for the Rail Engineer of the Year Award.
I have known Mohammed for over six years, first working with him on the HS2 Enabling Works package for Area Central, and later on projects including the Transpennine Route Upgrade West and Camp Hill Stations. During this time, Mohammed has consistently impressed me with his exceptional technical acumen, his talent for solving complex problems, and his unwavering dedication to safety and Network Rail standards, which ensures that all projects are delivered without disrupting railway operations.
In addition to his technical skills, Mohammed has significantly influenced others as a mentor and leader. He has supported engineers who are new to the rail industry, helping them gain the skills and self-assurance needed to advance their careers. Impressively, several of these individuals have achieved ICE membership. I can personally attest to his impact, as his guidance and encouragement were invaluable in my own journey to achieving Chartered status.
Mohammed’s commitment to professional development extends to the Chartership Forum he founded, which has already facilitated the chartership of more than five members in the past year. His achievements have been formally acknowledged through his election as a Fellow of the ICE.
In conclusion, Mohammed is an outstanding engineer and mentor, making him an ideal candidate for this award." said Ogbemudia Nosakhare.
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Company Name
Translink
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Nigel has been the driving force of change within the NIR telecoms department, dealing with multiple issues in a professional manner. He has taken the telecoms department from reactive with limited competency & commitment, growing levels of degradation, obsolescence of telecoms assets, minimum planning for future development, cyber security governance and regulation, with growing performance challenges, against a backdrop of funding constraints and the increasing critical role telecom systems play in delivering a reliable service; to a professional level with growing commitment . He spends the majority of his time, both at work and at home looking for opportunities for improvement within the telecom department( it would be normal to receive a text or WhatsApp from Nigel at 23:30 starting with...i was just thinking!) and he has taken his role as the manager of telecoms maintenance to a level where his staff feel both supported, and challenged in equal measures. His team are equally enthusiastic about delivering a high performing digital railway and have taken telecoms performance and competency to a high level. Some of his achievements include
Identifying a recognised bespoke training programme for telecom technicians
building a suitable telecoms training facility with minimum costs, and providing telecom technicians an opportunity to learn through simulation in a safe learning environment
applying safety initiatives which allow staff to gain knowledge and competency without the risks normally associated with this task
identifying innovative solutions to immediate performance issues and presenting these in a professional manner providing senior management with assurances
taking telecom apprentices on a journey where they both learn and enjoy the experience and feel part of a team
identifying the talents of his team and giving them opportunities to present these to the benefit of all
leading from the front and displaying leadership qualities despite the pressures of raising a young family
he has responded to the new challenges of asset management taking the SICA tool for signalling and developing a bespoke tool(TICA) to identify future challenges within telecoms
working with other partners and providers ensuring innovative solutions are identified
His modest approach is both assuring and refreshing, doing the exceptional and treating it as the norm, responding day and night to telecom issues and taking the performance of the telecom department as personal, seeking to give performance recognition even if it is only a fish supper for good and challenging poor . He has done so much in developing a department for today and tomorrow. remembering his team was small with limited competent technicians, this is against the transition from legacy (jurassic) to modern telecom systems, requiring a suitable level of competency for both. His team has more than doubled in size and includes 4 apprentices, who have recently started the journey with NIR telecoms. He has recognised weaknesses within telecoms records and design compliance and has worked with the design office to address both. So in summary, I feel Nigel shows the power of good leadership, supporting his teams development, whilst continually challenging and improving performance
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Company Name
Network Rail
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I am proud to nominate Phil Doughty for the Rail Engineer of the Year award. A Chartered Engineer, member of the Institution of Mechanical Engineers (IMECHE), and a Fellow of the Permanent Way Institution (PWI), Phil exemplifies technical excellence, and inclusive people-first leadership. He is deeply committed to improving the safety, cost, and performance of the railway.
A recognised authority in railway electrification, Phil plays a pivotal role in shaping national and European standards. As convener of the EN 50119 working group, he has influenced critical frameworks for overhead contact line safety, directly impacting operational reliability and reducing risks for passengers and staff across the UK and Europe.
Phil’s leadership of the Reliable and Sustainable Power research and development portfolio has delivered over £300 million in benefits for the industry, with innovations such as advanced contact wire inspection, Overhead Line Equipment (OLE) dynamic modelling, and pattern recognition, integration of renewable energy sources, and cost-efficient electrification driving significant improvements in asset reliability and operational efficiency. These advancements have enhanced safety, reduced maintenance costs, and supported the rail industry's transition to a more sustainable and interoperable electrified network.
Under Phil’s sponsorship of the Electrical Safety Delivery Programme (ESD) he has cultivated a culture of continuous improvement and secured long-term investment in electrical safety. ESD is the biggest change in electrical safety in a generation, introducing new technologies, competence, processes, and culture. Just in the last couple of years the ‘Make a Challenge, Save a Life’ campaign initiated proactive safety interventions across the sector, harnessing the power of industry collaboration to ensure everyone goes home safe every day.
Furthermore, the Single Approach to Isolations (SAI25) has revolutionised electrical risk assessment. These changes have resulted in a 18% reduction in isolation irregularities, demonstrably improving safety for frontline workers, and a 4 % reduction in work requiring an isolation where they have been deployed. Similar improvements are expected when deployment is completed in 2026.
Phil’s drive for innovation is matched by his passion for developing future talent. He’s leading the industry wide E&P strategic workforce plan, including the competence development programme addressing critical gaps in skills, defining routes to competence, and enhancing the quality of learning interventions. He actively supports the E&P graduate scheme, blending traditional expertise with emerging technologies, to inspire the next generation of engineers. Phil’s also a dedicated supporter of key interest groups as a regular speaker at the PWI and Rail Industry Association seminars.
Through leading E&P standards, Phil continues to challenge the norms and embrace the use of new technology to improve safety, performance, and sustainability. Some key changes include replacing low-level OLE patrolling with AI-powered video inspections, redefining risk-based maintenance regimes, and balancing electrical and system risks to keep the railway running.
Phil is not only a technical expert but a strategic leader whose work continues to shape the future of railway engineering across the UK and beyond. His influence spans policy, standards, and frontline operations, making him a truly exceptional candidate for Rail Engineer of the Year.
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Company Name
Morson Projects
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Robbie is the Lead Control Systems Engineer on the national TPCMS SCADA upgrade project, a groundbreaking step change in the control of railway traction power. TPCMS manages both AC and DC electrification networks, including system-derived supplies. The rollout of TPCMS is already complete across significant parts of the network, and TPCMS is planned to connect to more than 1,200 outstations across the country once complete. Robbie has been at the heart of the project’s success.
From the outset, Robbie has brought vision and technical excellence. He architected several of the project’s most innovative features, most notably the intelligent electrical network model. This dynamically tracks the flow of electricity across Network Rail’s entire electrification system. By combining live circuit breaker data with predictive modelling, TPCMS can determine the energisation state of the railway within milliseconds. This enables the system to automatically detect unexpected or unsafe conditions and warn operators immediately, a leap forward in safety, speed, and reliability compared with legacy systems.
Robbie’s impact extends well beyond his technical contributions. He leads a team of around fifteen engineers, providing day-to-day mentorship, fostering collaboration, and inspiring confidence in junior engineers. At the same time, he interfaces seamlessly with the wider delivery team of over one hundred people, bridging technical detail with the goals and expectations of the stakeholders. His ability to communicate complex ideas with clarity and enthusiasm has been instrumental in driving the project forward.
What separates Robbie is his blend of deep technical expertise, leadership, and unwavering positivity. His commitment to excellence has ensured the TPCMS system not only meets requirements but exceeds them, delivering improvements that will have a lasting impact across the rail industry.
Robbie, pictured centrally in the enclosed picture, won the admiration of the Brighton Electrical Control Room operating staff during the commissioning of the TPCMS system in Brighton, so much so that they gifted Robbie a mimic control panel (pictured) from the legacy Brighton rail control system. This is an amazing piece of rail history that now takes pride of place in Robbie's home.
For his innovative technical contributions, leadership, and the enduring legacy of his work on the UK’s railway infrastructure, Robbie is deserving of the Engineer of the Year award.
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Company Name
Network Rail
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The West Coast South Route (Northwest & Central Region) Engineering team members Andy Magee, Lei Wang, Luke Swain, Simon Clare , Thomas Wailes, Andrew Witton, Bradley Dzimba & Stuart Orange are being nominated as they have really worked much closer together in the past 12-18 months, with many cross-discipline incidents which have a joined up approach. The best example of this was the Polesworth OLE gantry leaning, which required Structures, Overhead Line Equipment, Drainage and Geo-Tech to combine. This was over the Christmas period in 2024 and had true teamwork and collaboration not have taken place, passengers would’ve been severely disrupted on their festive travels. Luke specifically has been identified as someone who has been the driving force in this collaboration, often going above and beyond to challenge his peers for the best option for the Railway and its passengers. The PRE team are a vastly experienced group of people, who we sometimes forget exist, yet they are extremely helpful and pragmatic, often using initiatives such as remote monitoring, cameras, coordinating multiple site visits – often balancing the safety and performance of the WCS Route.
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Company Name
Amey Consulting Rail
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Sandro is a design engineer working at principal level with over 20 years’ experience in the production and checking of telecommunication system designs over a range of platforms and industries. With 17 years specifically within the rail industry, his responsibilities have included survey, design, checking and Contractors Responsible Engineer (CRE) duties. Sandro has experience working within multi discipline teams, team management, supervising contractors and KPI/financial reporting as a cost centre manager.
Having worked with and line-managed Sandro over the last eight years, I consider him as an exceptional engineer whose expertise, innovation, and problem-solving skills have significantly contributed to the rail industry particularly in the niche context of Telecoms system designs as applied to stations.
Over the years, I have witnessed Sandro work tirelessly and conscientiously to achieve technical excellence in his area of specialism. I have total surety in saying Sandro has a passion to innovate with technology to the benefit of station users in terms of being able to make informed travel decisions with clear and accurate train service related information presented visually and audibly in a secure environment. The term 'secure environment' is used in a station context which requires a clear understanding of CCTV coverage requirements compliant to Network Rail standards. Sandro has this clear understanding supporting the safety of station users. A Secure environment is enhanced by making Passenger Help Points available for station users to seek help in terms of wellbeing or train service related information.
In his role as CRE for multiple projects, Sandro has demonstrated technical engineering leadership both at a multi-disciplinary peer level (i.e. will fellow CREs) and junior telecoms design staff. Feedback I consistently receive confirms Sandro is held with highest respect by both groups of people.
In Sandro's role as a principal designer for station telecom systems requires an element of creativity to ensure client requirements are satisfied. I use the word 'creative' in the context of, for example, Train Operating Company (TOC) branding for stations with multi-TOC train services. Creativity is also achieved by reducing the quantity of CCTV cameras by use of 360 degree dome type cameras thus not compromising on station CCTV coverage requirements.
A key strength of Sandro's is to liaise with station telecom system suppliers encouraging product innovation thus advancing rail engineering in context of, for example, telecom system interoperability. As an example, Sandro produced rail telecoms submissions for Network Rail, Principal Contractors as part of an alliance. He was CRE on Northern Hub projects such as Salford Central, Bolton and Chorley. Sandro also assisting MMRA (part of the Mott MacDonald Group) with the delivery of CSM-RA and Interoperability Assessment Body (AB), Notified Body (NoBO) and Designated Body (DeBo) services, both in a technical and project management capacity. This was achieved whilst mentoring junior members of staff.
In the limited quantality of words I've used above it's difficult to articulate Sandro's career achievements to the benefit of the railway industry in context of station information systems. I truly believe Sandro is worthy of award.
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RAIL MANAGER OF THE YEAR AWARD
This award recognises an outstanding manager who demonstrates exceptional leadership, professionalism, and dedication to their team. The ideal nominee goes beyond expectations to support their colleagues, improve performance, and drive excellence in the rail industry.
Example job titles for this category:
Duty Engineering Manager, Section Supervisor, Programme Manager, Customer Service Manager, Area Manager, Station Manager, Train Driver Manager, Retail Audit Manager, Senior Engineering Manager, Customer Delivery Manager...
You can see all the past winners here.
Company Name
GWR
Please tell us why you have nominated this individual
We are proud to nominate Adam Hopkins, GWR Station Manager for Somerset Stations, for his outstanding leadership and commitment to excellence.
Adam’s management style is rooted in positivity. He actively encourages colleague engagement, supports professional growth, and creates an environment where everyone feels valued—even in the face of challenges and constant change. His open and honest approach fosters trust among colleagues, a quality that sets him apart as a leader.
Under Adam’s leadership, Somerset Stations recently received the prestigious Gold Exemplar Award, a direct result of his guidance, vision, and dedication. He consistently shares best practices and knowledge with others, demonstrating an inclusive mindset that strengthens the entire team.
Known for being consistent, fair, and approachable, Adam is always available to support colleagues. His reliability and visibility builds confidence across the team, while his tireless work ethic inspires others to strive for excellence. He takes great pride in recognising colleagues achievements, both personally and through the GWR Rewards and Recognition system, creating a culture of appreciation and motivation.
Adam also champions environmental and community initiatives. He has led efforts to make Somerset Stations more sustainable by advocating for paperless operations and developing two communal gardens at Taunton and Weston-super-Mare stations, promoting both community engagement and colleague wellbeing.
Additionally, Adam plays an active role in key projects such as Every Second Counts, Class 175 livery introduction, and other performance-improvement initiatives, showcasing his dedication to both operational excellence and the wider railway community.
Managing a team of 57 colleagues, Adam has a rare talent for making every individual feel valued and supported. His leadership not only drives results but also creates a sense of pride and unity among the team.
The railway is fortunate to have such a hardworking, reliable, and committed leader whose passion and dedication continually raise the bar for excellence.
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Company Name
Network Rail
Please tell us why you have nominated this individual
The reasons for nominating Adam Morton is below:
1. Helped me through my initial process
2. Supported in my day to day tasks
3. Helped me in my career development
4. Showcase understanding in thick and thin
5. Included me in various activities to help my perception and speed up my development.
6. Appreciated me throughout my efforts.
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Company Name
C2C Rail
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Aggie, as she likes to be known, is a customer delivery manager based at London Fenchurch Street station. She is an extremely committed individual who often goes out of her way to assist platform staff during times of disruption , often foregoing her own duties. She has also taken to management very well, having had no previous experience and is generous and caring to all staff. She has also surpassed herself recently in handling long term sickness interviews and taking her time to ensure that the absent colleagues she is dealing with were dealt with kindness and compassion and finding solutions to ensure their return to work. She never complains when she is contacted at work or home and always finds a suitable answer to any query. She is always happy and approachable to all passengers and staff and is a shining example of what a good reliable trustworthy manager should be and it is with these qualities in mind that I feel she should be nominated for an award.
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Company Name
South Western Railway
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I am nominating Alan because he is fantastic manager, a natural leader that is just so very capable of so many things it boggles my mind. Now I may be a little biased because he is my husband of almost 25 years, but I do not know many people like him that can build positive working relationships as quickly as he does.
He supports his colleagues as a Flagship Duty Station Manager and never shies away from the workload, if anything it's a chore to drag him away because he wants to support his team and do a good job. I have seen his interactions with his team and have heard them say 'are you still here' or 'you've done enough today Alan, go home.'
He will roll up his sleeves and get stuck in when the going gets tough and even when it isn't, supporting his team with taking out bins, cleaning up the after fun people deposits (there isn't a nicer way to say that), he supports at his former stations for events and community engagement, previously supporting the building of bug hotels at Thames Ditton and planting flowers to create pockets of pretty spaces on the line, he has stepped up to support the business when needed at other locations whilst still maintaining his workload and supporting his team.
He fosters an environment that supports engagement and that speaking your mind will always be heard, the good and the challenging topics, even colleagues from his former stations reach out to him to talk or get advice, and he always has time for our agency colleagues as well recognising how important they are to keeping things moving.
Alan has seen and experienced the challenges that come with working frontline with customers and vulnerable people, trespassers and those that never make it back to safety, he has taken care of colleagues and customers when they have witnessed those difficult moments to make sure that they are okay.
He sets a standard for performance and will support others to achieve it without applying pressure but by building confidence and motivating others to want more for themselves, to feel confident in their ability and develop themselves whilst being themselves, often just by being himself and encouraging good communication.
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Company Name
Grand Central
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Alex Cooke is one of the most respected figures at Grand Central. Known and admired across the entire business, he is someone colleagues consistently describe in the most positive terms. Nothing is ever too much trouble for Alex, who always goes out of his way for people – and he has a tangible love for the railway and for Grand Central.
Whether it’s stepping in personally to drive services or moving fleet stock and coaching drivers through difficult operational decisions, Alex helps prevent disruption and keeps the railway moving at all times. He has consistently put the business first whenever asked to take on new responsibilities, from joining the management team to becoming route driver manager for both West Riding and Sunderland.
Alex always shows empathy and understanding to his colleagues and those outside the business. During this summer’s heatwave, when drivers were facing failing air conditioning and technical difficulties, Alex consistently made himself available in person to support and listen.
Alex’s contribution goes beyond operational skill. He develops his driver management team, provides visible leadership and is trusted as a deputy head of drivers. He is one of the best operational managers on the railway.
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Company Name
Network Rail
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Anne exemplifies excellence in her role as On Track Machine Manager for Scotland’s Railway. Her unwavering commitment and technical expertise ensure the consistent performance of a complex and diverse maintenance fleet, often under demanding time constraints.
Her leadership and passion have a direct and positive impact on operational success, particularly in supporting my own Multi-Purpose Stoneblower fleet. Anne’s proactive approach, often starting early or finishing late, demonstrates her dedication to maintaining a 24/7 operation and delivering results beyond expectations.
Her contribution is invaluable, and this nomination recognises the outstanding professionalism, reliability, and drive she brings to the Scotland's Railway. Anne is truly deserving of this award.
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Company Name
Govia Thameslink Railway
Please tell us why you have nominated this individual
Barry has been my Line Manager for just over 10 years now and has supported and developed me over that time and I thought this nomination is a way that I can say thank you and for him to realise how much I appreciate him.
Barry manages to get the balance right between being able to be there when you need him, but also gives you the freedom to take the lead with projects allowing me to continue to develop in my role, in my own way.
In addition to the actual work side of things, Barry has been incredibly supportive as I've continued to manage my mental health.
Beyond the initial support, he gave me a few years ago, when I was at a low point, he still continues to support me.
Which includes being able to know when things are not where I would like them to be and acting on it; even sometimes before I've fully acknowledged the situation for myself.
This is all in addition to his own workload, which this year has included collaborating with the Department for Transport, RDG, TfL and other operators to ensure all the work required has been completed in a timely manner ready for the expansion of Contactless Pay As You Go to more of our network in December.
Also working in partnership with LNER to support them with the expansion of their Simpler Fares pilot, which as of September included journeys that start or finish at a number of our Great Northern stations.
Plus, developing new ways of increasing revenue to support the finances of the GTR, which included taking advantage of higher demand for weekend travel, by introducing higher priced weekend fares, compared to the same journeys at off-peak times on weekdays, when demand is less.
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Company Name
Govia Thameslink Railway
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I am nominating Brinsley Gordon for Rail Manager of the year as he constantly goes above and beyond and has proven to be the true definition of a Leader and Manager.
Having recently rejoined the wider team of Thameslink South, Brinsley has taken the time to get to know his team at Farringdon to understand their frustrations, challenges, strengths, and weaknesses.
Since the opening of the Elizabeth Line, Farringdon has become a constant hub of activity facing many challenges outside of the direct control of the station team. Passenger numbers have increased significantly, and the layout of the station has required a robust operating model to ensure the safe management of the Platform Train Interface at our busiest times.
He has made himself available for his team when they need him and will always be seen leading from the front during challenging times. He is often seen undertaking passenger assists, making announcements and monitoring the platform train interface to ensure our people are kept safe.
He has built strong relationships with colleagues at TfL and continues to collaborate with them working towards us being stronger together.
Being open and receptive to constructive criticism, he will always look at ways to improve a situation ensuring the business needs and those of his team are taken into consideration.
He is not afraid to have difficult conversations and will challenge those not performing as required to reflect on their actions to recognise what they could do better.
Not wanting to let his team down he has been there during hectic evening peaks, industrial action, events and general disruption. His high level of flexibility and willingness to go the extra mile has earned him huge respect from his direct reports and trust.
I would love for him to be recognised for the fantastic work he does day in and out making it all look effortless.
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Company Name
Greater Anglia
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Cathy is one of the best managers I’ve had. She pays great attention to her staff and our needs and always goes above and beyond to make sure we are ok mentally and physically.
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Company Name
AtkinsRealis
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A manager who was always on the ball and did not miss a beat.
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Company Name
SWR
Please tell us why you have nominated this individual
Each Christmas, Chris hires a Santa outfit and spends his day decorating the waiting room and festooning lights around the station at Hedge End ready for the arrival of three class visits from the 4 and 5 year olds from Berrywood Primary school.
He reads each class the same Christmas story and then answers their questions, in role as Mr Christmas himself.
He helps to erect the station tree and also stays on through the evening in the 'grotto' for the local children to recieve a gift and spend some time with Santa.
He helps source, buy and wrap the gifts for the 90+ school children and the grotto.
He then clears up at the end of the day.
The local community really value this commitment.
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Company Name
GTR-Great Northern
Please tell us why you have nominated this individual
Claire has been at the forefront of delivering a great performance year for our customers on Great Northern, providing a reliable and safe service. As the driver availability within her team of drivers has seen a 2.7% improvement over the year, she has managed attendance to provide a driver resource that has enabled extensive training, and recruitment, as GTR prepares for the East Coast Digital Program. Working closely with her stakeholders she has responded dynamically to emerging problems with the customer always at the heart of the initiatives. These initiatives include close collaboration with the Driver Resource Strategy Manager in creating clear communication with the customer service team to allow effective resilience and planning, as well as working with the Operations Projects and Development Manager improving the networks yards and sidings improving safety, as well as supporting the construction of the new Cambridge South station. She has led by example as her team work hard to engage with their teams to support them in delivering a safe operation, she works closely with her trade union colleagues chairing the local health and safety meetings, building constructive and transparent relationships. On top of this she is a popular and respected colleague within the operations team, and as Scott Milne the Head of Drivers for GNTL identifies, she is the "glue that holds the team together". In conclusion Claire has simply made the Great Northern better and breeds confidence that the operation is going to continue to go from strength to strength with her drive and passion.
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Company Name
GTR
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She is an outstanding manager, who does her job with passion.
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Company Name
Waterman Aspen
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Daniel Colley is a dynamic and accomplished rail professional whose career trajectory exemplifies excellence, leadership, and innovation in the UK rail sector. Starting out as an Assistant Project Manager rising to Delivery Manager within his Project Management discipline / profession over the last 8 years. Daniel has consistently demonstrated technical expertise, strategic thinking, and a deep commitment to public service.
In his current secondment to Coventry City Council, Daniel was specifically requested to lead as Delivery Manager on the pioneering Very Light Rail project. His appointment reflects his reputation for excellence and interpersonal skills, especially notable given his age at just 29.
In his recent secondment he held the role of Metro Handover Project Manager at Transport for West Midlands, Daniel oversaw the technical handover of £230m in metro assets, integrating infrastructure with wider transport modes and producing strategic reports that shaped future funding and contracting decisions and ensuring that TfWM were efficient with their spending through positive contract discussions with framework contractors.
Daniel’s impact is also evident in his work managing transport upgrades previously in Coventry, where he led stakeholder engagement, implemented Experimental Traffic Regulation Orders, and ensured inclusive design through Equality Impact Assessments. His commitment to diversity and accessibility is a hallmark of his approach.
Over the last year, Daniel has stepped up to be an Associate Director within Waterman Aspen, where he successfully juggles both his secondment and his management duties, and never fails to go above and beyond for either Waterman Aspen or his secondment client. He now plays a key role in business development, liaising with stakeholders and advising clients on resource solutions, drawing on his extensive project experience, all while he is seconded into our clients' office. In addition to this, he provides mentorship and guidance to not only his direct reports, but also to others within different part of our business, always happy to help and give up his time to share knowledge and experience.
He loves the industry, and genuinely is a self-confessed railway geek and the fact that he now gets to be involved and shape such a great project such as the Coventry Very Light Rail Scheme, means he is even more enthusiastic than ever before.
His leadership is also shaped by his role as a Commissioned Officer in the British Army Reserves, instilling discipline, resilience, and strategic focus. This year he took part in his annual 2 weeks training course, where he mentored and trained other reservists in his officer capacity to ensure they past their relevant training exercises. Balancing national service with professional excellence, Daniel is a role model for emerging leaders in rail.
Daniel Colley is not only a high-performing manager but a transformative force in the sector. His nomination for Rail Manager of the Year recognises a professional whose work continues to shape the future of rail in the UK.
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Network Rail
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As Head of Leadership Development for Network Rail, Dawn is a passionate advocate for the role leaders play in transforming a business. Her professional expertise and ability to develop a high performing team ensures that Network Rail Leaders benefit from the best-in-class leadership development, coaching and team building. More recently her work supporting the GBR Leadership Academy has delivered a programme for leaders shaping the future of rail and prepares them to guide their teams through uncertainty and change.
Dawn has not sat on her professional laurels and practices what she preaches by undertaking an MSc in Behavioural Psychology. Dawn spends her time creating opportunities for her team to thrive and has led her team to become a highly regarded provider of leadership development within Network Rail, establishing a reputation as a team that deliver exceptional results and stakeholder engagement.
She is unwavering in her commitment to her team, being on hand to help, creating development opportunities, setting stretching targets but always there with well deserved praise and genuine thanks. Dawn’s team will say that she is a dedicated leader who has transformed the way they work and instilled a sense of pride and can-do attitude.
Dawn also practices what she ‘teaches’ in her approach to leading her team, she is the loudest advocate of team and individual development; ensuring every member of her team is allocated budget and the time to reach their development goals. Her mantra is – ‘if we stand still, we are going backwards’. She wants every person regardless of role to experience a ‘warm welcome’ into Network Rail and was the thinking behind the new corporate induction, a truly engaging and immersive induction to the railway.
Dawn manages a team that designs and delivery programmes and initiatives that are the flagship for Equity, Diversity and Inclusion and embodies her values and commitment to both her team and the organisation.
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Network Rail
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Since stepping into the role of Station Manager at Birmingham New Street, Elizabeth has made a truly transformational impact. Her leadership has brought fresh energy, clear direction, and a strong focus on both colleagues and passengers. Under her guidance, the station has seen a series of positive changes that have improved operational efficiency, strengthened teamwork, and enhanced the overall passenger experience.
Elizabeth has a natural ability to connect with people, ensuring that staff feel supported, motivated, and empowered to deliver their best. She leads by example approachable, decisive, and solution-focused — creating a culture where collaboration and accountability thrive. Her emphasis on continuous improvement has already resulted in noticeable progress, from smoother daily operations to improved customer satisfaction.
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GTR - Southern
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I would like to nominate Elizabeth Hardman for the Rail Manager of the Year Award. Liz really is a true force of nature and has brought her uniquely electrifying energy and infectious enthusiasm to bear. This has resulted in a permanent and positive change in the depot dynamic, fostering an environment where drivers are not only valued and engaged but motivated to deliver high standards, be it in safety, productivity, performance and customer standards, all of which have seen measurable and quantifiable improvements.
Liz's management style is entirely predicated on being supportive and caring and she regularly goes above and beyond in her dedication to this. Nothing is ever too much trouble and her commitment to provide all the assistance she possibly can is entirely selfless. Liz is always approachable, friendly and helpful but beyond this she has a bold, innovative, can-do attitude. Liz's backing is unwavering and incredibly fortifying, it really is so much easier to believe in yourself when someone else believes in you first. Her background in training and development is obvious as there is never a wasted or spurned chance for development, be it personal or professional. Feedback is always prompt and constructive, while Liz's proactive and forward thinking attitude always looks to get ahead of potential issues. With all this in mind, it surely is no coincidence that a number of Liz's drivers have gone on to earn various qualifications such as NVQ's or Apprenticeships or have been recognised and awarded for acts of professionalism, dedication and even life-saving. To have Liz as a manager means your skills, capabilities and career are always being supported and enriched to the best of her abilities. Liz's people-focused approach has seen her be a driving force behind both regular engagement days as well as safety and awareness campaigns and her wonderful inter-personal skills have come to the fore in these. Liz's wit, humour and openness has been fundamental in making these forums opportunities for frank and honest interactions and such events have quickly come to be seen as depot highlights. If all this wasn't enough, Liz has shown wonderful empathy and has regularly gone above and beyond reasonable expectations. She has helped me with personal problems with great kindness, warmth and delicacy and I know I am not the only one to have benefitted from such wonderful compassion.
In summary Liz, through hard work, force of personality and wonderful dedication, has made the depot a supportive, engaging and motivating environment where drivers are respected, treated like adults and motivated to strive for excellence, both professionally and personally. Simply put, Elizabeth Hardman is one of the magnificent managers I have ever had the privilege of working with, be it on the railway or otherwise and she is worthy of every accolade and award possible.
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Network Rail
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Hash is my line manager at Birmingham new street train station and he always goes above and beyond to support me daily alongside my other colleagues his always there when we need him he has such a positive strong outlook for the company and the passengers and never ever lets me or the passengers down if I could pick any line manager Hash would be the one I would pick over and over again
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GTR
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Hannah Lindsay is a truly wonderful individual, an exceptional leader, and a total inspiration to those around her.
I have had first hand experience of her leadership, mentoring, and as a friend, and she has not only inspired me, but actively helped me progress in the company.
She is currently the Security Improvement Manager at GTR, but prior to that she was the team leader of the Southern Railway Metro Rail Enforcement Team, a position that I now hold thanks in part to her excellent coaching and support.
Hannah wholeheartedly led from the front. Actively taking part in all REO activities and responsibilities. She believes in not asking her team to do something she wouldn’t do herself, so she was constantly out on the front line in the thick of the action.
Proving her future capabilities as manager, Hannah pioneered OPERATION SAFEGUARD. She recognised significant risk that after COVID lockdowns an increase of inappropriate and unacceptable behaviour on the railway could supress demand of customers returning,
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Great Western Railway (GWR)
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Ian leads a team of 4 Project Managers as The Head of Third-Party Delivery at GWR. He leads this team with dedication, integrity and honesty, supporting us all to deliver in our roles everyday. Ian has been integral in forming this team to interface and integrate with Network Rail, ensuring the infrastructure they're building meets every need of our business and passengers.
Ian has successfully managed his own rail projects over the years - The Dartmoor Line project, Portway Park & Ride Station and Marsh Barton Station, as well as many other projects. Ian uses this knowledge and experience to support us in the delivery of our projects, overseeing a portfolio. Ian drives performance through his own commitment to governance, research, efficiency and accountability. Through portfolio management Ian is able to bring about real change for passengers and colleagues, helping make people's everyday lives easier through accessible infrastructure that's designed to last longer than a lifetime. For colleagues, Ian has brought about process and policy to make their business-as-usual roles easier when our project deliverables are handed back to them, this commitment to improving all of our roles and jobs makes Ian a prime candidate for Rail Manager of the Year.
My professional relationship strongly contributes to this nomination too. Ian mentored me when I started as an Aspire Apprentice Project Manager in his team, giving me the time, commitment and trust I needed to develop and learn this crucial role in our industry. Ian has supported me with every element of the transition from on-board Guard to Apprentice Project Manager. I have recently secured a permanent Project Manager role in Ian's team and again, his support has been unwavering in helping me do my job to the very best of my ability. Without Ian's contribution to my professional development I wouldn't be where I am today.
Ian's rapport with the rest of the team matches my experience. He can always make time to support us, backing us when we need to escalate issues or problems through the hierarchy and making problems feel easy to overcome. The team are confident, knowledgeable and approachable because Ian leads us and sets the bar high for our standards. We pride ourselves on a reputation of professionalism, efficiency, consistency and being fantastic communicators because Ian is able to demonstrate those values and lead by example.
In summary, Ian's own track record of project achievements, as well as a career in this industry have given him a huge amount of knowledge and wisdom in the world of project and portfolio management, Ian is able to take this and match it with soft skills and people skills to manage our team to the very highest standard, giving us all opportunities & successes to be proud of ourselves, Ian is able to step back and celebrate the team, putting others in the spotlight. I am proud to work for Ian and hear only positive comments from colleagues across the network when his name is mentioned.
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Merseyrail
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Jan Cassidy, Driver Team Manager, Southport TCD
I would like to nominate Jan Cassidy for the Leader of the Year award. Jan has consistently demonstrated exceptional leadership qualities and skills that have significantly benefited our team at Southport and the whole of Merseyrail. Jan is fully aligned to our core company values and demonstrates these daily. Her ability to communicate effectively, motivate team members, and lead by example has fostered a positive and productive work environment. Jan is always willing to go that extra mile to ensure the job gets done. Jan is approachable, inspiring, and dedicated to continuous improvement. Jan is always contactable to give help guidance and support to her team daily.
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GTR - Southern
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Here is why Jane is being nominated for Rail Manager of the Year Award. Working on the railway is not without its challenges. As a station manager in the busy London Metro area, Jane goes above and beyond to keep her team motivated and engaged. With a true focus on the customer and station environment.
Jane has done an excellent job engaging and motivating her teams across Balham, Norbury, Thornton Heath and Selhurst stations. With antisocial behaviour on the rise, staff morale across the rail industry has been hit hard over the last few years, but Jane’s proactive engagement with her team means that they get the support they need to flourish.
Jane has helped secure some excellent results in the yearly staff survey. Between 90% and 100% of all colleagues in Jane’s stations and teams said that she does an excellent job recognising when colleagues go above and beyond, supporting colleagues to have a good balance between work and personal life and provides regular feedback on performance.
Jane is always on hand to support her team, often going above and beyond to check in on their welfare. She regularly makes sure to nominate colleagues for our recognition rewards when they go above and beyond and offers career and development advice. She is doing an excellent job creating the rail leaders of the future.
Away from her direct team, and in addition to her other duties, Jane is also a member of GTR’s sexual harassment in the workplace working group, helping to design policies which keep all our colleagues safe.
Keeping customers on the move
Jane’s stations sit in the busy corridor to Crystal Palace Football Club (CPFC). Throughout engineering works and events, Jane has drafted, designed and delivered excellent staff briefs, to ensure we are able to deliver excellent customer service even during busy and disrupted periods.
Jane has excellent stakeholder relationship skills. She has developed an excellent relationship with BTP, the local authority, CPFC and the Metropolitan Police, ensuring that customers and colleagues feel safe during football events, supporting Safety Advisory Group meetings, Supporters attending fixtures with service information prior to games and that there is a structured plan and support presence on the station delivering the events.
At the same time, Jane has championed facilities in her stations, successfully funnelling investment into additional toilet facilities and services for customers. Jane is rightly proud of the warm and welcoming environment she has created in her stations.
Jane is a star. Her excellent relationship with colleagues, management of events, and delivery of fantastic customer service means we’d be lost without her. She consistently goes above and beyond her formal duties to volunteer on company-wide initiatives and always aims to be outstanding in everything she puts her mind to. Everyone in Southern is proud of Jane and I recommend her without reservation for the award of Rail Manager of the year award.
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Merseyrail
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Jeff Higham, Station Manager, Wirral
If there were ever an example of a rising star, then Jeff, without, doubt is it. Jeff started his railway career as a Station Assistant. His talents were evident, and he quickly progressed to the role of Station Retailer. He worked for several years as a SR (GPR) on the Underground and quickly gained the reputation as a knowledgeable, trustworthy, and supportive colleague. Jeff was promoted to a Station Duty Manager, again working on the Underground, his experience and friendly approach won him a lot of respect in his first management role; a hard task at times when promoted through the ranks but Jeff has a management style that wins people over and he quickly became very well respected in his new role. In the last few months, he has been successful in gaining a Station Manager's role, this time on the Wirral. He stepped out of the limelight on the Underground to take on his fresh challenge as a surface station manager. He has quickly settled in, has made great stride
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Diamond Rail Services
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Jenny was our customer for 3 years previous to us inviting her to join Diamond. Her contagious tenacity and positivity was why we approached Jenny and she has not disappointed. Jenny overcame huge adversity and challenges during her time at Northern Rail, as a non-engineer heading up the Fleet Refurbishment project she was constantly challenged, however Jenny’s communication skills and her hunger for learning ensured she completed a fantastic job at Northern and earned the respect of her peers.
Working as a women in rail has challenges everyday, being the lone women on a design call of 10 men could be intimidating, however Jenny is not phased, and furthermore would frequently comment and challenge a room such as this. Unfortunately, there are still instances of being categorised as not valuable in a room of engineers, as a women with no engineering credentials. Jenny reframes these individuals as motivation to continue shouting about the values that a diverse team can bring to any workplace and project.
As a manager, Jenny is extremely supportive and dedicated to all employees growth. In 2024, Jenny completed her Coaching Level 5 Apprenticeship to be able to better conduct 1-2-1's and support the team in their careers. There is a great culture at Diamond Rail to prioritize continuous improvement and this is constantly championed by Jenny.
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LNER
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I am honored to nominate Jodie Slater for the Manager of the Year Award in recognition of her exceptional leadership, unwavering dedication, and transformative impact on the railway industry.
Jodie is the epitome of consistency and excellence, always striving for the very best in her employees. She fosters an environment where progression, innovation, and change are not just encouraged but celebrated, ensuring that the railway remains at the forefront of new ideas and industry advancements.
As a champion for women in rail, Jodie is a true advocate for diversity and inclusion, continuously working to empower and elevate women in the industry. She leads by example, ensuring that every individual she manages feels valued, supported, and motivated to reach their full potential.
Jodie masterfully balances both safety and customer experience, ensuring that neither is compromised but instead held in the highest regard. Her leadership ensures that teams remain customer-focused while maintaining the highest safety standards, reinforcing the core values that drive railway excellence.
One of Jodie’s standout qualities is her ability to positively challenge the status quo. She actively encourages her team to disrupt, question, and push boundaries, fostering a culture where innovation thrives and the railway continues to evolve for the better.
Jodie’s impact is not just seen—it is felt across the entire industry. Her leadership, vision, and dedication make her a truly deserving recipient of this award.
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Network Rail
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Jordan has continually supported me, both during signalling school and now that I’ve passed out. He has helped me believe in myself and is always available to offer support—day or night—whenever it's needed.
As a person, he makes me feel appreciated and supported, and he consistently shows respect for others. He’s approachable, which I believe is one of the most important qualities in a manager, as it helps people feel confident and at ease.
During my second time at signalling school, he regularly checked in, came down to help me revise, and encouraged me to believe in myself again after a setback. He always takes the time to listen and truly respects the work we’re doing, with a full understanding of the job at hand.
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Heathrow Express
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Nomination Title: Championing Performance Excellence and Stakeholder Collaboration at Heathrow Express
Nomination Statement: Jyoti Chander has been instrumental in driving performance improvements at Heathrow Express through her exceptional leadership, analytical expertise, and collaborative approach. As Planning and Performance Manager, Jyoti has consistently gone above and beyond to ensure that operational decisions are informed by robust data and aligned with strategic goals.
Over the past year, Jyoti has led a series of performance analysis initiatives that have directly contributed to measurable improvements in service reliability and punctuality. Her ability to translate complex data into actionable insights has empowered frontline teams and senior leaders alike to make informed decisions that benefit both passengers and operations.
What truly sets Jyoti apart is her proactive engagement with stakeholders across the rail ecosystem, including Great Western Railway, Network Rail, train operators, and internal departments. She has fostered a culture of transparency and shared accountability, ensuring that performance challenges are addressed collaboratively and solutions are sustainable.
Jyoti’s work has not only improved operational outcomes but also strengthened Heathrow Express’s reputation for excellence. Her dedication, professionalism, and strategic mindset make her a standout leader in the rail industry.
For these reasons, I am proud to nominate Jyoti Chander for the Rail Manager of the Year Award. Her contributions exemplify the values of innovation, collaboration, and continuous improvement that the RailStaff Awards seek to celebrate.
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Network Rail
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As a Senior Asset Engineer, Karen Chiles has gone above and beyond her role to mentor and develop colleagues, showing exceptional leadership and professionalism. Over the past year she has dedicated significant time and energy to supporting the growth of less experienced engineers, helping them to build confidence, broaden their technical skills, and take on greater responsibility.
Karen is not only an excellent technical engineer, but also a natural coach. She invests in people by creating opportunities for others to step up, providing guidance and encouragement, and offering constructive feedback that accelerates learning. Her colleagues consistently benefit from her structured support, which balances empowerment with reassurance, ensuring they feel trusted yet fully supported.
Her leadership goes beyond one-to-one mentoring. Karen’s collaborative and professional approach sets the tone across her team, creating a positive culture where individuals feel comfortable asking questions, sharing ideas, and challenging themselves. She leads by example, modelling resilience, integrity and a proactive approach to engineering challenges.
Karen’s impact has been tangible: her mentoring has enhanced the capability and confidence of colleagues, strengthened succession within the discipline, and contributed to a more resilient and effective team. By investing in people, she has helped to ensure the next generation of engineers are equipped to deliver a safer, stronger, and more professional railway.
In summary, Karen Chiles exemplifies what it means to be a Senior Asset Engineer who not only delivers technically but also develops people. Her leadership and mentoring make her a standout candidate for the Learning, Development & Investing in People Award.
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GTR
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Karen Gregson, is a fantastic manager. She always goes pit of her way to help us even though she is not are manages. We share an office with her and she always makes sure we have everything we need. I know (from experience) that if I have any problems her door is always open for a chat and she is more then happy to help if she can.
Even when I worked for greateranglia she was always about at cambridge and again she was always willing to help us even tho I we worked for a different TOC.
Karen has had a very trying few years with one thing and another and even tho she had all this going on she was still willing to help with things as much as she can.
Not only do I admire karen as a manager but as a personal friend to.
She really is an amazing person to work with and a privilege to know.
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AECOM
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Karl Hatala is an exceptional leader whose leadership of the AECOM Rail Team in Wales and the Western Region has set a benchmark for excellence across the industry. As Regional Director, he leads a team of 140 and oversees an annual portfolio of work exceeding £30 million. His leadership blends strategic foresight with a people-first approach, ensuring strong business performance alongside staff development, wellbeing, and retention. Under his guidance, the region has a reputation for delivering in line with if not exceeding client project expectations, consistent positive staff engagement, and industry-leading safety performance.
What truly sets Karl apart is his commitment to people and culture. He has championed mental health and wellbeing initiatives, supported staff throughout the COVID-19 pandemic with weekly calls, and embedded a strong safety culture through regular safety briefs. He has also created opportunities for early-career professionals by championing a shadow board within the business, giving future leaders a platform to influence decisions. His role in developing AECOM’s Global Technical Hub further demonstrates his impact on both regional and international platforms, extending opportunities for collaboration and knowledge-sharing worldwide.
Karl’s influence extends far beyond day-to-day operations. As Project Director for the Southern Rail Systems Alliance (SRSA), he has played a central role in delivering Network Rail’s £5 billion programme of track and rail system renewals across the UK. He has successfully directed transformational projects including Westbury at Christmas 2024, Old Oak Common Rail Systems, Wixams Station, and the Mid Cornwall Metro. More recently, Karl secured and now leads the HS2 Overhead Contact System project, a £300 million investment that will define the future of UK high-speed rail. His unique ability to combine technical oversight with commercial acumen ensures efficient delivery, robust risk management, and the highest levels of client satisfaction.
Through his vision, energy, and dedication, Karl exemplifies the qualities of an outstanding rail manager. He balances operational excellence with client trust while fostering the growth of people who will shape the future of the rail industry. His leadership continues to inspire both his immediate team and the wider rail community, making him a truly deserving nominee for Rail Manager of the Year.
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GoVia Thameslink Railway
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I am nominating Karolina for her extensive work in developing a process to so that On Board Supervisors at Southern have dedicated time to ensure they are up-to-date with their skills and have the support in place from their line managers in order to do so. This is how the On Board Skills Analysis was born.
The ‘On Board Skills Analysis’ is an enhanced version of a On Board Supervisor's On Train Ride combined with a training needs analysis to identify and provide opportunities to upskill existing/new On-Board Supervisors to ensure we have staff who are confident in their abilities to deliver the best customer service.
The ‘Skills Analysis’ form was designed by Karolina by utilising the OBS handbook to be a holistic run through of a typical On Board Supervisor's duty, starting at the booking on stage and diving into different aspects of on-train work. Using this form, the line manager can observe and have a professional conversation with the OBS to get an understanding of their skills base and the OBS’ own understanding of the fundamentals of their job role.
The need for this work was born from our teams feeling that they were not given enough feedback, and, as there is no formal assessment cycle in place will be able to identify any training needs and can help you provide feedback at the end of train ride as well as plan any future mentoring/training sessions for the OBS.
Karolina has made sure that this is done on an annual basis and that the whole day is booked out with the On Board Supervisor in order for them to feel supported and that their training needs are being met.
This way, the manager can see exactly what is needed, holistically.
Not only has Karolina been instrumental in ensuring this process came to fruition, but she listened to her teammates at Brighton Depot when they suggested that this was something they would like to see for their OBS's as they felt that something was lacking when they moved over from their conductor roles.
I'm so proud of Karolina for what she has achieved. Her work means a fundamental change in how we manage our On Board Supervisors in how we support their training, overall level of skill and feelings of accomplishment and pride in their role all in one go.
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Transport for Wales
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Kim exemplifies what it means to be a modern, people-focused leader in the rail industry - balancing operational excellence with genuine care for her team and the wider business. Morale among Kim’s team is consistently high. Her reports feel supported, empowered, and genuinely happy to work under her leadership. She fosters a culture of trust and autonomy, encouraging her managers to make decisions and backing them wholeheartedly. At the same time, Kim is refreshingly honest! If you're heading in the wrong direction, she’ll tell you clearly and constructively, always with the intent to help you grow.
Kim plays a pivotal role in representing the stations function across North Wales, fielding an enormous volume of departmental requests with professionalism and grace. Her ability to delegate fairly ensures that workloads are balanced and that her team feels both challenged and supported. She’s deeply invested in projects that shape the future of the business and its reputation: most notably her work on Passenger Assist, which has had a tangible impact on how TfW is perceived by external stakeholders and the travelling public.
Kim leads with integrity, clarity, and a deep understanding of the human side of rail. Her contribution goes far beyond the day-to-day - she is shaping a culture, a region, and a legacy. I can’t think of anyone more deserving of this recognition.
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Merseyrail
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Lee Cruickshank, Station Duty Manager,
Lee always provides outstanding support in his role as an SDM, to those reporting to him on duty; and for when reactive circumstances arise such as service disruption, with the ability to keep a cool head, acting within a methodical manner ensuring that customers get to and from their destinations safely, whether that be providing advice on contingency arrangements or managing crowd control at Kirkdale on matchdays. Lee is ever present at special events, providing support for other colleagues at stations they are unfamiliar with and assisting our customers, encapsulating values such as 'we succeed as one team' and 'we deliver for our customers’.
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Freightliner
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I am proud to nominate Lisa Dalessandro, Local Operations Manager based at Acton, for the Rail Manager of the Year award at the 2025 RailStaff Awards, in recognition of her exceptional leadership and empathetic approach in managing sickness and wellbeing across Freightliner’s South East region.
Lisa has consistently demonstrated an outstanding commitment to supporting colleagues through some of their most challenging personal circumstances. As the lead for sickness management in the region, her work goes far beyond process compliance—she delivers a level of care that is deeply personal, while remaining professionally robust and focused on operational outcomes.
Her approach is marked by compassion, consistency, and accountability. Lisa strikes the rare balance of being both understanding and appropriately challenging, ensuring individuals feel genuinely supported while also encouraging a return to full health and work. She actively engages with staff on a one-to-one basis, often taking time to understand the wider context of their absence and offering practical support to ease their path back to work.
In addition to her direct support of staff, Lisa leads the way for her peers across the region. She takes ownership of Return to Work planning, ensuring each case is thoughtfully devised, appropriately delivered, and fully compliant. Lisa consistently challenges and supports her fellow managers to uphold the highest standards in attendance management. Her collaboration with our in-house Occupational Health and HR teams is seamless, strengthening the overall consistency and effectiveness of our approach.
The feedback from Drivers and Ground Staff who have dealt with Lisa during their absence is overwhelmingly positive. Many have commented on how reassured they felt through their interactions with her—highlighting her empathy, her clear communication, and her ability to maintain dignity and respect in sensitive situations. It is not uncommon for her to receive direct praise from colleagues across the region, something that speaks volumes about the lasting impact of her work.
Lisa’s efforts have directly contributed to improved attendance, stronger engagement, and a more supportive workplace culture. In every sense, she exemplifies the values and professionalism this award is designed to recognise.
As well as managing her challenging day job, Lisa has taken on the additional responsibility of Communications Champion for Freightliner’s Southeast Rail Operations. In doing so, she provides valuable support in ensuring company wide communications land and are understood locally and, particularly, with frontline colleagues who don’t always have access to e-mail.
She also provides feedback and suggestions on how we can improve communications and actively seeks and provides content for our regular staff newsletter.
Lynn Crump, Head of Communications, Freightliner
Lisa has supported me during some tough times, including family bereavements. Without fail, Lisa would check in with me every week giving me support, advice and encouragement over several months and I won't ever forget that. It was really appreciated at the time, and I really got to know and trust her which I believe is key in being able to help and support someone in times of need.
Train Driver Kevin Nunn, H&S Rep.
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Transport for Wales
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In just 18 months, Lucy has become the beating heart of station operations across North Wales. As Station Support Officer (de facto Deputy Station Manager), she deputises for two station managers and supports a team of around 60 station staff, stretching from Holyhead in the west to Wrexham in the east. Despite the scale and complexity of her remit, Lucy hasn’t missed a beat - her famed “flower diary” is the stuff of legend, helping her juggle a vast and varied workload with grace and precision.
Her responsibilities span periodic inspections, coaching and training station staff, investigating incidents, responding to departmental requests, and maintaining strong, personal relationships with every corner of the station team. Lucy’s leadership is hands-on, heartfelt, and highly effective. She’s communicative, motivational, and universally respected - not just for her work ethic, but for her warmth and approachability.
One of Lucy’s standout achievements has been the creation of a new platform-based customer service team at Wrexham General station. She supported with this right from the start and took the entire project under her wing - she supported during the recruitment phase, bringing in individuals new to the rail industry, and through her thoughtful training and support, built a thriving new team that continues to deliver exceptional service.
Lucy is the kind of manager who brings both heart and hustle. Whether it’s a practical challenge or an emotional moment, she’s there - smiling, steady, and determined to see things through. Her ability to spin plates without ever letting one fall is nothing short of remarkable, and her impact is felt daily by colleagues, passengers, and the wider rail community.
Lucy doesn’t just manage stations - she elevates them. This nomination is a celebration of her leadership, her humanity, and the extraordinary difference she makes.
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Greater Anglia
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Malcolm exemplifies what it means to be a great rail manager and leader. Since joining the team one year ago, I have had the privilege of experiencing first-hand his commitment to Greater Anglia (GA) and his team. He has fully embraced GA’s recently introduced ‘Team Code’ focussing on putting the customer (including internal customer) at the heart of everything he does, future proofing the business, and caring about others.
His management style allows team members autonomy to grow and develop not only as individuals but as a team too. We’re encouraged to step out of our comfort zone and undertake activities/projects perhaps seemingly out of reach because of limited experience, qualifications, or role. Malcolm considers learning and development crucial to his teams’ success and individuals’ progression and personal achievement. Recognising lack of experience often a barrier to career progression, Malcolm provides opportunities for experience to be gained and establish career paths for all team members.
Exceeding thirty-years railway experience, Malcolm brings considerable knowledge and expertise to his role which he is always willing to share not just with the two teams for which he has responsibility, but with the GA colleagues he mentors too.
Despite his role as Head of Retail Systems, he is visible and very approachable - always making time to find out how the team is and showing genuine concern for our wellbeing. Introducing simple things such as a team walk or breakfast brings us together, discussing project challenges and collaborative opportunities.
Malcolm recognises innovation key to his teams’ and GA’s success encouraging us to explore new ideas and working methods whilst challenging the status quo. Consequentially, under his leadership the team have become industry leaders in Retail Systems showcased as the first train operating company for a plethora of initiatives. This includes upgrading ticket vending machines with new King Charles bank notes, retail barcode tickets, and ‘how-to’ videos supporting use of equipment by frontline roles. Commercial and financial acumen have resulted, for instance, contract renewal negotiating savings of £740k for ticket vending machines and £250k for ticket gates.
Malcolm’s enthusiasm certainly rubs off and makes coming to work a pleasure encouraging us to give our all for the benefit of each other and GA.
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Greater Anglia
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It is with great pleasure that we (the Engineering Assurance managers) nominate Mark Briers, our senior manager in Fleet QSHE, for the Rail Manager of the Year Award. Mark has consistently demonstrated exceptional leadership, professionalism, and an unwavering commitment to both his team and the rail industry at large. His dedication to excellence is evident in the continuous improvements he drives within rail health and safety, ensuring the highest standards of safety, quality, and environmental practices for both company colleagues and customers throughout Greater Anglia.
Mark’s ability to inspire and support his colleagues sets him apart as a true leader. He fosters an environment of collaboration and accountability, always going above and beyond to offer guidance, solve challenges, and lead by example. His team has grown with 3 new colleagues, 2 of which have no previous rail industry knowledge, this has challenged him personally to pass on his vast knowledge to the new colleagues within the team. His contributions have not only improved team performance but have also directly contributed to enhancing the efficiency and effectiveness of operations across the board evidenced every rail period.
Mark's relentless pursuit of excellence, coupled with his deep commitment to the well-being and development of his team, makes him an ideal candidate for the Rail Manager of the Year Award. His leadership in the Fleet QSHE within Engineering continues to raise the bar for professionalism, safety, and success across Greater Anglia.
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GTR - Southern
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Mark is a station manager for the Purley area and Tattenham and Caterham lines. He is extremely proactive and is always on the go getting things done at one station or another. Our team is based at Purley station and Mark has become a firm favourite as he is always on hand to help get things sorted.
He is extremely efficient and helpful and has a lovely manner about him.
This year he helped organise the rail cover for the Epsom Derby event, which sees thousands of people descend on some of the smaller stations around the racecourse. Thinking outside the box Mark went to Ascot railway station for the Grand National to get a good understanding on how they manage the crowds and tickets. He used this experience and learning at Tattenham Corner station which was a real success.
Mark takes care of his staff and he always tries to get additional support where he can for them. After a recent spate of abuse at Caterham station on the terminating trains, Mark has reached out to Rail Enforcement Officers to help make his late shift feel more confident and secure when working.
Mark is always willing to get his hands dirty, even as a manager you will find him with sleeves rolled up tidying out rooms in the station to make improvements for staff and passengers.
He has helped his staff improve themselves and progress in the wider company by running small CV workshops.
Mark takes an active role in any operations taking place at his stations and always attends the briefings to ensure he knows what is happening and is supporting where he can.
He definitely deserves to be recognised for his hard work.
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Heathrow Rail
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I have nominated Mary our Head of Rail for this award as prior to her arrival our team was in disarray due to an Ops manager moving on and a lack of direction. Since her arrival we have gained a new lease of life with a strong direction of where we are heading and a stronger team than ever. Mary takes time to see every member of our team when she can and always sings our praise. An all round amazing leader who is personable and is extremely supportive and makes us all a better version of ourselves.
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Greater Anglia
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I am delighted to nominate Matt for recognition as an outstanding Assistant Area Customer Service Manager. He exemplifies the very best qualities of leadership, service, and professionalism, consistently setting a high standard for both his team and the wider organization.
What makes Matt truly remarkable is his unwavering customer and colleague-centric approach. He treats every interaction, whether with customers or staff, with empathy, respect, and genuine care. His approachable nature creates a safe and supportive environment where colleagues feel valued and motivated, and customers know they are truly heard and understood.
Passionate about what he does, Matt goes above and beyond to ensure that every customer experience is positive, seamless, and solution-focused. His compassion is matched by his dedication—he not only resolves issues with efficiency but also takes the time to understand the root causes, ensuring long-term improvements.
In every respect, Matt is an outstanding individual who embodies the values of customer service excellence and compassionate leadership. His passion, empathy, and commitment make a real difference every day—for customers, colleagues, and the organization as a whole. He is truly deserving of this recognition.
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Network Rail
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Matt Swancott is one of the railway’s true greats. As Head of Electrical Control nationally, Matt has transformed a previously overlooked but critical part of railway operations—electrical control—into a professional, unified, and respected discipline.
Historically, electrical control operators were a small and often forgotten group. Matt recognised their importance and led the charge to bring them together, standardise practices, and elevate their role across the country. Drawing on his deep operational background in signalling and control, Matt has worked tirelessly to gather best practices and drive consistency in electrical control instructions.
One of his most groundbreaking achievements is the creation of a dedicated Electrical Control Training Facility. This state-of-the-art centre simulates real-world electrical control environments, including SCADA systems, planning areas, and live simulations. It provides a safe and immersive space for training and competence retention. Remarkably, this facility w
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Carlisle Support Services
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Since starting his leadership journey on the Northern contract in 2023, Matthew Greenwood’s contribution has been exceptional, setting a new standard for leadership on the Northern Trains Contract.
Matthew's approach to management has been a breath of fresh air, particularly given the immense scale of this operation, which involves leading hundreds of frontline staff across multiple service lines. His dedication to fostering a collaborative environment has had a profound and positive impact on the wider team. He has consistently demonstrated a unique ability to empower his team, actively recognising outstanding work and ensuring credit is always given where it is due.
This commitment to his team has led to great results, most notably in the form of enhanced relationships with the client. The trust and rapport built are a direct reflection of Matthew's leadership and his focus on excellent teamwork. There is total confidence that these strong partnerships will continue to flourish under his guidance.
Alongside this, Matthew is a great role model to his team, consistently taking part in charity fundraising activities. In June 2025, Matthew was one-fourth of the Carlisle Support Services team for the Three Peaks by Rail challenge, which raised over £7000 for Railway Children towards their mission of raising vital funds for vulnerable children at risk in the UK, India & Tanzania, with the team receiving the top fundraiser award.
More recently, he joined four other Carlisle Support Services Manchester Contract Managers to take part in the Greater Manchester Mayor’s Charity Bus Pull, which raised over £500 as the team worked together to pull a single-decker bus across a gruelling 30-meter course.
Matthew also completes charity work for causes closer to home. After creating an annual challenge named ‘The Bradford Bin Dippers’, for each day in January, he would take the opportunity to complete an ice-cold plunge within his own wheelie Bin, outside in the chilly Northern temperatures. In 2025, this challenge took on its third iteration with Matthew’s ultimate fundraising at 21k for The Children's Heart Surgery Fund across all three years, the funds going towards helping the Leeds Congenital Heart Unit change real lives, such as his own, after his daughter’s own need for the charity as a baby many years earlier.
Matthew is a pillar of the community, well deserving of the recognition for the part he plays in creating an incredible standard of leadership for his team professionally and personally.
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ScotRail
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Maureen 5"2 little power rocket you hear her before you see her, not her voice but the click click click of her heels and she comes towards you. If Maureen is in your station she will always have a notebook and pen to hand if there is something you ask about and she doesn't know the answer, she will write it in the book and get back to you. Maureen started at Cartsdyke station at 16 years of age as a C/O1, then she moved to Gourock as a C/O2 later she went job shadowing as a Team Manager, finally becoming an STM she has covered the Area station Manager job when they have been on holiday. Her job as Paisley team manager going back over 30 years has seen her manage 13 manned stations numerous unmanned station , she was manager of the Gourock Ticket examiners as well as booking office and platform staff , as well as managing her area she also has all the safety critical and emergency procedures to keep up to date .She is approachable and supportive whether it's work related or personal and always keeps whatever discussed with her confidential .
Maureen is very supportive when it comes to colleagues who want to further their careers within ScotRail providing opportunities for training that allow colleagues to take the next step.
Maureen as a passion for the outdoors,walking and skiing, she also loves nothing better then a wee night out with good food and company and a small refreshment. Maureen is a manager but she's not afraid to get her hand dirty (snowing) or being on the front line during disruption. We are very lucky to have someone with the experience that Maureen has to be our voice between ourselves and upper management, we couldn't ask for someone better.
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GTR
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Nomination of Michael Kempster – Rail Manager of the Year
Michael Kempster has been my manager since GTR’s formation in 2014, he quickly proved himself through unwavering support and leadership. Michael handles everything with professionalism and compassion.
Over the years, our team has faced industrial action, landslides, COVID, severe weather, and major events. Michael consistently leads with calm, adaptable planning and prioritises team wellbeing. His encyclopaedic knowledge of railway standards ensures safe, reliable service delivery under pressure.
Recently, I was hospitalised, Michael supported the team, and helped me return to full fitness. His dedication, resilience, and care for his team go far beyond expectations, making him a truly outstanding rail manager.
Here’s what his manager and colleagues have to say…
Robert McCarthy - Head of Train Planning GTR
Michael continues to lead the GTR Short Term Planning Team with passion, commitment, and professionalism. Under his leadership, the team has maintained Informed Traveller Compliance and achieved best-ever performance results. He’s driven key initiatives aligned with GTR’s corporate goals, including standard SX engineering plans and smarter passenger information systems—supporting projects like ‘Oval’ and resolving long-standing branding issues across fleets.
Michael’s technical expertise and collaborative approach have delivered results beyond traditional planning, including data integration with engineering teams and enhancements to on-train messaging. He’s a respected voice in industry-wide initiatives, working closely with Network Rail and contributing to successful pilots like the T-5 process and electronic rolling stock data sharing.
His involvement in programmes such as Extended Booking Horizons underlines his commitment to smarter, more reliable journeys. Michael’s leadership consistently drives innovation, operational excellence, and meaningful change across the rail industry.
Barry Liddle - Permanent Planning Manager
Michael's knowledge and thoroughness is widely appreciated in GTR and the planning community. Michael is never afraid to challenge traditional processes and ways of thinking to achieve greater efficiency and standards within Planning and the wider railway operations area
Sam Shaw – Amended Crew Diagrams Specialist
Michael manages five teams for the UK’s largest Train Operating Company. he helps maintain and monitor day to day excellence across a wide number of staff in different roles, he also continues to look for new ways to develop his team and improve processes to improve performance.
Ryan Temple - Train Planning Special Projects Planner
A firm, supportive leader who always has my back, has pushed me to grow through meaningful challenges over the years, and consistently looks out for my, and the team's, best interests — a true standout deserving of Rail Manager of the Year.
Toby Kemp -
Michael is an experienced planner who can apply his extensive knowledge to quickly find solutions to even the most complex planning problems. He leads the high functioning amended planning team and is passionate about getting the best results for his team and stakeholders alike. Michael has always been very supportive of me and is his contributions to this industry in making sure the train plan is operationally sound and efficient makes him highly deserving of this award.
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Freightliner
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A Freightliner without Michael is simply like toast without butter. For over two decades, Michael has not only embraced the changes that the rail industry brings but provides support, direction and, most importantly, the leadership that's needed to encourage others to progress. With customers, he is the ultimate professional, delivering a great service and a constant need to improve and innovate, making him an ideal fit for such an award. He is a great leader and has shown on multiple occasions with his teams and the wider business that his drive is infectious and has that unique ability to bring people along for the ride - supporting, nurturing and empowering are his key skills and this shows in everything that he does.
A pleasure to work with at all levels of the business and this is shown by how Michael has worked up through the industry and never forgets his roots. He is respected not only at Freightliner but with our other industry colleagues and shows great collaboration but always has Freightliner and his teams at the heart of everything he does.
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Govia Thameslink
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Nadia is a great manager and leader of her team. She is Area manager of the Thameslink core, which is pivotal to the running of the Thameslink service as each train needs to navigate the core, with only 2 lines - So there is little room for error. Nadia manages her 6 Managers in a open and constructive manner. No micro managing or unnecessary pressure, yet when the pressure is on Nadia is always there for support both on the phone and in person. Nadia is not shy to come out and help the front line teams. Nadia has been working with multiple internal and external departments to reduce delays in the core which have knock on effects with our neighbouring stations on all lines including other TOCs such as EMR, TFL and SE. Nadia has also worked closely on reducing risk of PTI accidents in the core due to over crowding during peak hours. Outside of the team this year Nadia has been a integral part of the GTR People plan, listening to managers and staff and constructing feedback into resolutions to make GTR a great place to work. The hours Nadia puts in to ensure the core runs at its best is commendable. On a personal level Nadia takes the time to sit down and support each manager as she understands the pressures at home as well as at work and knows fully how each of us works! This helps her get the best out of us. I really hope Nadia gets the recognition she deserves at this years awards.
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Chiltern Railways
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Nathan has been an valuable part of Chiltern Railways as Regional Manager for the past four years. What truly sets Nathan apart is not just his impressive track record of improvements, but the genuine care and dedication he brings to every challenge he faces.
Throughout his time with us, Nathan has transformed multiple areas within the company to make the railway a safer and more welcoming place for both staff and passengers. He championed the introduction of body-worn cameras—a move that not only improved safety but also gave our frontline teams greater confidence and reassurance in their daily work.
Nathan’s eye for detail and commitment to continuous improvement led him to update a number of procedures including the overcrowding and evacuation procedures. Rather than accepting the status quo, he dug deep to identify weaknesses and worked tirelessly to create safer, clearer protocols that everyone can rely on. This hands-on approach shows how much he truly cares about people’s wellbeing.
One of Nathan’s standout achievements has been the development of crowd management plans for high-traffic event days at London Marylebone. His thoughtful planning and coordination have been crucial in helping the team manage large crowds efficiently, keeping passengers and staff safe and calm during some of the busiest times.
Beyond his operational successes, Nathan is a true inspiration to his team. He constantly pushes everyone to be their best, encouraging growth and development at every level. Personally, Nathan has played a pivotal role in my own career journey, supporting me through development plans that helped me progress from working at the gate line to becoming the Customer Experience Manager at London Marylebone. His belief in his team and commitment to nurturing talent is a testament to his exceptional leadership.
Nathan’s leadership style is both inspiring and approachable. He listens, supports, and leads by example, showing passion and dedication in all that he does. For these reasons and many more, Nathan is a truly deserving candidate for Rail Manager of the Year.
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AECOM
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I am honoured to nominate Paul for recognition as an exceptional Rail Engineering Manager who embodies management excellence our organisation and more so our rail industry values. Over the last year he has showcased excellent ability to multiply success through effective leadership, where he has consistently inspired, guided, and supported team members, whilst achieving ambitious team and project goals. He has proved himself to be a versatile manager with sound technical knowledge, balanced people management with a strategic technical direction. He is a manager who not only fosters project vision, but also delegates tasks based on strengths, and possesses the communication skills to operate effectively between engineers and non-technical stakeholders.
He continues to guide project teams to meet critical deadlines whilst maintaining high-quality standards across all projects. On complex projects, he has established efficient workflow processes, provided clear direction and ensured that team members have the resources and support needed to deliver projects to an excellent standard. Under his leadership, our team has developed capabilities that extend beyond traditional departmental boundaries, enabling us to tackle complex challenges that require interdisciplinary collaboration and helping us understand how our individual contributions connect to larger organisational goals. His commitment to holistic team development has created a culture where continuous learning and mutual support are fundamental values.
On a personal note, I believe Paul's leadership on projects I have worked on have been transformational because of his unwavering dedication and ability to create a compelling vision to inspire team members like myself to strive for excellence. Under his guidance, I have witnessed positive changes not just in our team dynamics but also on the overall delivery of our projects, exhibiting enhanced collaboration, increased efficiency, and a more client-centric approach. It is a great pleasure to nominate Paul on behalf of our team as the Rail Manager of the Year to celebrate the valuable contributions he has made not just for our team and organisation but also for the wider rail industry!
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Chiltern Railways
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Peter is one of those diligent, hard working managers that the industry relies on without being fully aware of his impact. He leads by example, supports his team and gets things done properly through sheer hard work. At a Chiltern Management conference attendees were advised to "Be more Peter", which indicates the regard that his peers have for him.
Recent examples of his work at Chiltern include; the performance aspects of the highly successful May 23 timetable, independent reviews of fleet delivery and safety incidents, and joint project work with the Central Route Performance Team.
The title Manager of the Year implies an award for one specific piece of work that year; however in this case the nominations is for the hard work in every year.
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Arriva Rail London
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Phil has worked as the Control Transformation Delivery Manager for just over a year, leading on delivering a project that has completely changed the way that ARL operates its control function. No task within this has been too big or too small for Phil to support on getting achieved, providing 1000’s of pages of literature to help reassure colleagues around the process and what it would mean to them. He has worked with TU colleagues to deliver changes to rostering arrangements, pay, working hours, introductions of new job roles, working locations and work practices, all without a single Fail To Agree thanks to Phil’s hard work, dedication and personable manner. He has frequently gone above and beyond on his working hours, coming in early and staying late to make sure the team feel seen and heard, being a staple feature in the office across all shifts. Change is difficult for lots of reasons and Phil has done everything he can to make that change as smooth as possible for a team of over 70 people, management and control colleagues alike. Thanks Phil and well done!
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WM Trains
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Przemek (Sham) Consistently fosters a positive and collaborative team environment. He is always willing to lend a helping hand, leading by example, he is a great mentor for team members regardless of grade, and does not shy away from providing constructive feedback. Sham's dedication to team development has led to increased morale and improved performance across the board, which is refreshing to see.
Beyond his technical skills and leadership qualities, Sham demonstrates a strong commitment to our company values.
He consistently prioritises ethical conduct, strives for excellence, and inspire others to do the same.
Sham will constantly take a holistic view and will think outside of the box for what is best for the business and for his teams/stations and customer experience, striving for ways to improve.
Sham is often asked to regularly assume many more roles than can be listed in this submission. In most cases, Sham recognises what needs to be done prior to being asked and completes these tasks in a timely and thorough manner.
Sham has a cheerful attitude, a calm presence, and a can-do attitude,
If you were to look up positive culture, perseverance, accountability or loyalty to team – you would find Sham in the definition.
I am confident that Sham is an outstanding leader and a true asset to our organisation."
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GTR SOUTHERN
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A real professional human being full of humour and care for his staff. Fair- minded, determined and selfless personality.
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Greater Anglia
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Richard is the Depot Operations and Depot Development Manager at Crown Point Depot, for Greater Anglia. He has been in this role since 2020 after many varied roles beforehand, all within the Engineering Department. He has worked within the railway setting for 36 years in total.
Richard has been a stalwart, dedicated member of our team for many years, and his experience is second to none. As an engineer, his background allows him to be inquisitive and detailed but as a people manager he is fair and kind. He gives feedback constructively, guidance when needed and he makes me and others smile daily. It is quite a unique to have that balance and that serves him very well in his role but also also reflects in the staff he manages. He has unwavering support for depot activities and his knowledge about our depot, trains and operations are second to none.
Over the past month Richards health has deteriorated which has meant he has been unable to do some of the things he loves as part of his role, but he has been stoic, jolly and really pushed through to ensure he can help the team in as many ways as possible. His latest success has been creating huge amounts of safety documentation and making sure everyone within the depot stays safe. It has been a massive success and it is lovely to see him still leading from the top and being so adaptable.
He really is a credit to our yard team, to our Engineering team and to Greater Anglia, and would be genuinely worthy of winning this award.
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GTR
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Richard is the epitome of what an exceptional leader should be - dedicated, driven, compassionate, and consistently focused on excellence. As the On Board Supervisor Manager at Horsham, Richard brings together operational precision and inspirational leadership in a way that delivers real results for colleagues, customers, and the wider railway.
His leadership is marked by an unrelenting attention to detail and a deep-rooted pride in getting things right. Richard doesn’t wait for problems to arise, he actively seeks out opportunities for improvement and acts quickly to implement practical changes that make a positive difference. His focus is always on supporting his team and our wider team, ensuring they have the tools, information, and confidence to deliver their roles to the highest standards.
Richard’s dedication to his team is nothing short of exemplary. He leads with care, integrity and has a genuine desire to see others succeed. His calm reassuring presence and ability to prioritise under pressure makes him a pillar of strength for those around him. His colleagues often look to him not only for answers but for clarity, perspective and sound judgement which he offers consistently and without hesitation.
Uniquely, Richard also leads our On Board Coordinator team within Three Bridges ROC. This team is responsible for real time coordination of all Southern and Gatwick Express On Board Supervisors, ensuring coverage across the network to avoid cancellations. This is a high pressure responsibility, yet Richard leads this with absolute professionalism and poise. His leadership in this area is second to none and he consistently strives to make the process more efficient, resilient and fair for all involved.
In addition to his core duties, Richard volunteered to take on responsibility for the coordination of GTR’s On Board Mystery Shopping results. Thanks to his efforts, feedback is shared quickly and with the wider On Board team, enabling timely awareness and support. This initiative, led entirely by Richard, has already helped to deliver measurable year on year improvements in customer service performance across the On Board team.
His impact doesn’t stop there. Richard also led our summer preparedness for the On Board team and he is now involved in our autumn and winter readiness. His diligent proactive approach ensures our teams have the information they need to be ready for whatever challenges the seasons bring.
Richard is widely respected as an expert in multiple areas of our operation although never seeks the spotlight. He is one of our true unsung heroes - he gets the job done, supports others and drives progress quietly and powerfully behind the scenes.
His ability to calmly manage competing priorities is an inspiration. He is not just a manager, he is a leader, a mentor and is a vital part of what makes our On Board operation succeed. For all of these reasons and more, Richard is a thoroughly deserving nominee for Rail Manager of the Year.
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Heathrow Express
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We are proud to nominate Ryan Still for the Rail Manager of the Year Award in recognition of his outstanding contribution to workforce innovation and exceptional leadership.
Through the development and implementation of a streamlined self-service rostering system, Ryan has transformed how frontline rail teams manage their work schedules. This digital solution replaced a previously manual process, empowering staff to independently manage their rosters, annual leave, and shift swaps--anytime, anywhere.
Designed with both user experience and operational efficiency in mind, the system features:
Real-time access to rosters
Automated leave approvals
Peer-to-peer shift swaps with built-in compliance checks
Full mobile accessibility
Developed in close consultation with frontline staff, the system has significantly reduced administrative burden, improved staff satisfaction, and enhanced operational resilience. It reflects a culture of innovation and empowerment, delivering measurable benefits to both people and performance.
Beyond the technical achievement, Ryan has demonstrated exceptional leadership, professionalism, and dedication to their team. They consistently go above and beyond to support colleagues, drive excellence, and encourage a collaborative and high-performing environment.
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Network Rail
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Sam Wall goes above and beyond to ensure his team members are happy and have everything they need to succeed in the workplace. He is an amazing example of someone who generally cares about the heath and wellbeing of his colleagues and is always happy to provide support where required. Sam promotes work-life balance by encouraging reasonable workloads and flexible working adjustments. He is always looking to create an inclusive environment in our workplace and the meetings that we run. Sam is a great example of a leader who leads by example and upholds high ethical standards. He takes responsibility for his actions and decisions and he embraces change whilst helping others navigate change. Sam always recognises and appreciates people by celebrating achievements and acknowledging our efforts which builds morale through gratitude and recognition.
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Govia Thameslink Railway
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I have nominated Sam she is the Engineering Operations Shunter Manager for Great Northern and Thameslink covering the following sites Peterborough, Letchworth, Welwyn, Bedford and Cricklewood.
Sam has officially been in the role of manager for last 2 years, within this time she has been able to improve the departments standing within the company, ensured that both staff needs and business needs are being met, brought in systems and ways of working to help both shunters and supervisors and had nominations reach the final of last years Rail Staff awards being Rail Person of the year and Rolling stock, Freight & Depot person or team award. Within the 2 years before Sam's arrival the department was isolated with little contact or commination, with regular issues affecting staff, staff moral was low to a point there were no mentors, no multisite shunters, shunter vacancies and no one persons expressing interest on progressing within the department. Since Sam got appointed in the role communication between staff is greatly improved with regular meeting being held, shunters being able to travel and visit places of interest be it other sites or other departments. All sites and now fully staffed with no vacancies and existing staff agreeing to return to mentoring, and multi site cover. All this has been done without having access to a permanent office.
On a personal note Sam has continued to support my personal development within the company, and helped me overcome my mental health to a point where I have joined the department in a Higher Grader Supervisor role.
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Network Rail
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Under the visionary leadership of Sean Oreilly (Finance), the rail industry has witnessed a series of groundbreaking innovations that have reshaped financial strategy, transparency, and collaboration across the sector. As Finance Director at both GBRTT and Network Rail, Sean has consistently driven forward initiatives that not only modernise financial reporting but also unify disparate systems into a coherent, industry-wide framework.
One of Sean’s most notable achievements is the creation and implementation of the GBRTT Industry Finance Model (IFM)—a first-of-its-kind decision support tool that provides rail leaders with a comprehensive, granular view of costs and revenues across over 2,000 route sections. For the first time, the industry can assess financial performance geographically, integrating Network Rail infrastructure costs with Train Operating Company farebox revenues. The model also incorporates non-financial KPIs such as train punctuality, asset life, and passenger journeys, enabling strategic decisions that balance financial sustainability with service quality.
Complementing this, Sean spearheaded the development of Industry Management Accounts (IMA), which offer unified views of costs, revenues, and outputs across operators and Network Rail. These tools have laid the foundation for whole-system financial planning, allowing for more joined-up decisions and better alignment of objectives across the rail ecosystem.
Sean also led the Financial Reporting Improvement Programme (FRIP), a cross-industry initiative aimed at simplifying and standardising financial reporting. This programme has introduced new consolidation tools and periodic reporting packs, improving the quality and consistency of management information across the sector. It has empowered finance and commercial leaders to make better decisions across organisational boundaries, with measurable milestones and strong engagement from industry partners.
In parallel, Sean has been instrumental in advancing the Industry Efficiency Programme, which promotes best practice and identifies opportunities for cost savings across Network Rail and train operators. His leadership has enabled the creation of a virtual efficiencies control room, fostering collaboration and transparency in efficiency planning and execution.
But Sean’s impact goes far beyond systems and processes. He has fundamentally changed the culture of the teams he leads. Sean encourages his colleagues to challenge the norm and think outside the box—creating an environment where innovation is not only welcomed but expected. Under his leadership, the finance team has become one of the most respected and collaborative groups in the industry. Team members feel valued for their experience, celebrate each other’s successes, and work with mutual respect and trust. This cultural shift stands in stark contrast to traditional models and has been a key factor in the success of his programmes.
What sets Sean apart is not just the scale of his achievements, but his consistency and resilience. Amidst significant senior leadership changes, Sean has remained a steadfast force, ensuring continuity and momentum in delivering these transformative programmes. His ability to unite stakeholders, simplify complexity, and deliver tangible value makes him a true innovator and a deserving recipient of this award.
Sean is the leader I most aspire to be one day.
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Company Name
SWR
Please tell us why you have nominated this individual
For engaging the local primary school and wider community through
events and displays and raising the profile of the station, encouraging more young families
to use rail transport.
● Allowing and organising the waiting room to be used as a gallery to display the children’s firework artwork. The locals (especially parents and grandparents) made special trips to view this art.
● Arranging and supporting at a trip for Year R children to meet Santa and have a story read by him in the waiting room. The children hung their homemade, recycled decorations on the community tree, after learning about sustainability. Sheree bought and wrapped gifts for Santa to give to each of the 90 children who attended. They were delighted and say it was the highlight of their year.
● Arranged a Christmas fayre held at the station - craft stalls, mulled wine, the school choir sang, Rotary club sleigh and charities represented - good attendance by local families.
● Again liaised with school to use the waiting room as gallery for whole school Valentine artwork, generating footfall.
● Organising Spring planting by groups of children known as The Green Heroes, from Berrywood Primary - they planted bulbs and
bedding plants to form the word BEE. Supervised by Nick, a valued volunteer that Sheree co-ordinatates.
● Organising a Year 2 trip to find out about the Strawberry train line. Classes of 32 children took a train to Eastleigh (and back) where Sheree, Chris and the Community Rail Officer spoke to them about the history and safety of the station. This was educational and GREATLY appreciated, some children had never been on a train before.
● Facilitating the Green Heroes group of 10 year olds to litter pick at station.
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Company Name
Greater Anglia
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I would like to nominate Simi for the Leader of the Year Award in recognition of her exceptional leadership, unwavering support, and the genuine care she shows to everyone she works with.
Simi is not only an outstanding manager — she is also a deeply compassionate and thoughtful person. She has played a pivotal role in my own development, shaping me into the manager I am today. Through her consistent guidance, constructive feedback, and ability to adapt her leadership style to meet individual needs, she has helped me grow with confidence and clarity.
What sets Simi apart is her humanity. During challenging times, both professionally and personally, she has been a constant source of support — steady, understanding, and present. Her ability to lead with empathy while still holding high standards creates a safe, motivating environment where people can thrive.
Simi truly embodies the values of our team. Whether it's "Hare to Care," "Proud to be Hare," or "Hare Today and Tomorrow," Simi lives these every day — not just in words, but in her actions. Her leadership doesn’t just get results; it builds people, nurtures culture, and inspires loyalty.
For her exceptional leadership, integrity, and compassion, I wholeheartedly nominate Simi for Leader of the Year.
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Company Name
Merseyrail
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Sonia consistently manages events that take place at Aintree Racecourse (Including concerts) in addition to the responsibilities of her role as Station Manager at Merseyrail.
How Sonia conducts herself as a Person in Charge during events is certainly commendable and the success of these events should be testament to that. Without proper planning, crowd management, and various function support the events would not be a success but ultimately the onus is on the Person in Charge to ensure that the plans are adhered to throughout an event. Sonia is clear and concise regarding what is expected, and each member of the team knows what is expected of them.
A Person in Charge will have a positive impact if they have the know-how to lead a team. Sonia proves without doubt that she is a leader and followed the plans made to ensure that the Grand National event, which has a positive impact on the City Region, is more or less, incident free. Record numbers use the services during the three-day event, and there are minimal accidents or incidents to report. To achieve this the Person in Charge must be clear in what is expected of staff regarding the crowd management plan.
Sonia is also genuine when thanking all involved and makes it clear that it is a team effort. All staff who worked with Sonia during the Aintree Grand National three-day event and other events will have appreciated that she somehow made time for everyone who needed it.
The impact the success of such events on the business is clear.
In addition to the above Sonia is continually available for her staff and it is clear that Sonia lives the company vision and values. An absolute credit to Merseyrail.
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Company Name
Merseyrail
Please tell us why you have nominated this individual
Sonia Hampson, Station Manager, Aintree
Consistently manages events that take place at Aintree Racecourse (Including concerts) in addition to the responsibilities of her role as Station Manager. How Sonia conducts herself as a Person in Charge during events is certainly commendable and the success of these events should be testament to that. Without proper planning, crowd management, and various function support the events would not be a success but the onus is on the Person in Charge to ensure that the plans are adhered to throughout an event. Sonia is clear and concise regarding what is expected, and each member of the team knows what is expected of them. A Person in Charge will have a positive impact if they have the knowledge to lead a team. Sonia proves without doubt that she is a leader and followed the plans made to ensure that the three-day event (in addition to other events) is more or less, incident free. Record numbers use the services during the three-day event, and there are minimal accidents o
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Company Name
ScotRail
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As my direct line manager, Steven has helped me personally and professionally when I have struggled with the loss of my Mum and through my struggles with my poor mental health. He was on constant contact with me when I was off work feeling that the world was on top of me, and even came to Mum's funeral. It made me feel that I wasn't battling through this alone.
It came to a head a few months afterward, when I ended up in a mental health hospital. Steven gave me the room and time to heal, but was also there for me when I needed help & advice. Steven was a massive part in helping me get counseling, and professionals to talk to when I needed them.
I also have a partner that I care for. There has been times I have worried about how to balance my care responsibilities and work. Steven has helped take the stress off my mind and told me to talk when needed. We can come to an agreement and it will make sure you and your family are OK.
A good manager cares about their staff. They put the work in to get them to where they need to be. They are patient and understand the bigger picture. My manager Steven is the best at this, and I think he should be nominated for Rail manager of the year.
In the years since, I have felt like a thorn in the guys side, as I have struggled with my performance and mental health. Steven has always been there for me, giving words of advice and help. Having a manager like that is important and has helped to keep me in work, and makes me feel valued. This nomination is a thank you for the faith and patience he has given me over the past few years.
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Company Name
GB Railfreight
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Stu Vinten has been with GB Railfreight for over 20 years and is currently the Regional Manager at its Operational HQ in Peterborough. Starting out as a train driver, Stu brings a practical understanding of the railway to his leadership. For the past 10 years, he’s managed one of the company’s largest depots, always focusing on supporting his team and keeping operations running smoothly.
Stu is known for his steady, approachable leadership and his willingness to get involved in all aspects of the job and will always step in to help anyone with anything. He’s played a key part in delivering important projects, such as setting up the RHTT site and launching rail services for East West Rail. Stu has also worked closely with contractors at the Maintenance Hub and is a trusted mentor to Train Managers and Operations Managers. Most recently, he helped bring GBRf’s newest locomotive, the Class 99, into service.
What really stands out about Stu is the way he looks after his team. He’s approachable, fair, and genuinely cares about people’s wellbeing. When colleagues have faced difficult family situations, Stu has been flexible with working patterns and leave, making sure people get the support they need. His team know they can rely on him to listen and help.
Stu also recognises the value of diversity in the rail industry. He’s made a real effort to recruit people from a wider range of backgrounds into Regional Operator and Train Manager roles, helping to make the team more representative and welcoming.
Outside of work, Stu shares his own story—having built his career without going to university—to encourage young people in local schools. He’s also mentored a pupil from a disadvantaged background in Peterborough, showing that there are many ways to build a rewarding career in rail.
Stu’s people-first approach and commitment to helping others make him a great example of what a rail manager should be.
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Company Name
Freightliner
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I am proud to nominate Tim Jackson for Rail Manager of the Year. At Basford Hall, he is known as the manager everyone can turn to — not only his own team, but colleagues across the site. Supportive, approachable, and always willing to listen, Tim makes time for people no matter how busy the day is.
What sets Tim apart is his genuine commitment to helping people grow in their careers. Many of us have benefited from his encouragement and guidance, which inspires confidence and motivates us to achieve more. Even if he isn’t your direct manager, Tim is the person you can rely on for advice, support, and leadership. He encourages his team and colleagues to excellence; always looking for ways to improve performance and ensure that we deliver to a high standard for our customers.
For his unwavering dedication, open-door approach, and positive impact on everyone at Basford Hall, I wholeheartedly believe Tim deserves to be recognised as Rail Manager of the Year.
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Company Name
GTR - Southern
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It is with my deepest gratitude that I would like to nominate Trevor Leonard for the award of Rail Manager of the Year. At the beginning of 2025 Trevor was seconded to the role of Area Operations Manager of Metro South for Southern Rail. Trevor was the forth Area Operations Manager we had in 12 months. As such the moral and motivation of the team was fractured and tense. Trevor approached the team with humility and honesty, encouraging us all to work together as a unified team. He did this by leading by example and asking for our support and opinions, rather than dictating to us what we must do. The environment changed from frustration and anger to one of openness and trust under his leadership. Trevor is highly respected by the Driver community here in Metro South and also by his Management team. He has encouraged our autonomy and trusted our managerial decisions, supporting us along the way with guidance and challenged us to seek alternative options. It has not been easy for Trevor whilst holding the position of AOM, 3 members of his management team have moved onto other roles within the business and Trevor has encouraged their growth and development every step of the way. Never holding anyone back to protect his area but supporting each and everyone of us to achieve our goals and aspirations. I have no doubt that without Trevor's nurturing guidance the team would not be as strong and resilient as it is today. I have personally flourished under his management and hope that his time as AOM of Metro South continuous. He is inspirational to me and many others. Thank you Trevor for your dedication, transparency and encouragement.
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Company Name
GTR
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Trudy is the other manager who deserves to be nominated. She is true leader, always supporting staff and making sure they do their best to help passengers. Trudy has incredible knowledge for all apps, updates and ways to ease the job and she makes sure she share the information with everyone.
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Company Name
GTR
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It is with great pride and appreciation that we nominate Vikash for Rail Manager of the Year. Vikash exemplifies what it means to be a dedicated, compassionate, and outstanding leader. His commitment to both his team and the stations he manages goes far beyond what is expected of a manager—he is a true pillar of support, guidance, and resilience in our organisation.
Vikash consistently prioritises the well-being of his staff. He makes it a point to regularly visit his team in person, not just to check on operations, but to actively listen to their concerns, offer support, and find solutions. His open-door approach, even over the phone during shifts, ensures every team member feels heard, valued, and supported. His team knows that no matter the time or situation, Vikash is only a call away and will always do his best to help.
The past year presented unprecedented emotional challenges for our team, with the tragic loss of two valued colleagues due to long-term health conditions. Vikash led with empathy, compassion, and strength during this difficult time. He attended both funerals alongside his team, providing comfort and support not just as a manager, but as a human being who genuinely cares. At the same time, he ensured the continuity of station operations, allowing other staff the space to grieve and pay their respects. His ability to balance operational excellence with genuine emotional support was nothing short of inspirational.
Beyond emotional support, Vikash works tirelessly to ensure staff have access to necessary medical appointments and always tries his best to accommodate annual leave requests, understanding how vital work-life balance is for his team. He makes the effort to get to know each member of his team personally, understanding their needs, strengths, and challenges, and always celebrates their achievements—no matter how big or small.
His leadership style fosters trust, loyalty, and high morale. Under his guidance, our stations not only operate smoothly but are environments where people feel safe, respected, and appreciated. Vikash doesn't just manage—he leads, he mentors, and he inspires.
Vikash is more than just a manager—he is the heart of our team. His unwavering dedication, people-first mindset, and exceptional leadership make him an invaluable asset to our organisation. It is because of his hard work, compassion, and integrity that we are proud to nominate Vikash as Rail Manager of the Year.
He truly deserves this recognition.
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Company Name
GTR (Southern)
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I am proud to nominate Walid Basma for the Manager of the Year Award in recognition of his exceptional leadership, support, and the positive impact he has on our team.
Walid has demonstrated what true leadership looks like, not through micromanagement or rigid oversight, but by empowering each of us within his team to take ownership of our work and encourages us to take the initiative in being the best we can be. he fosters a culture of trust and respect, within the team by allowing us to use our strengths while providing guidance whenever it is needed. This balance has helped our team grow in confidence and capability.
For me, and I am sure I speak for the rest of the team in the Highweald Area; One of Walid’s greatest qualities is his genuine care for the well-being and development of all of us within his team. He always takes the time to listen, offer encouragement, and celebrate achievements, big or small. He consistently checks in both our professional progress and our personal well-being.
Their supportive and approachable nature has created a work environment where collaboration flourishes, innovation is encouraged, and challenges are met with confidence. I also feel that Team morale has never been higher, in the Highweald Area and much of that is thanks to Walid’s dedication to leading with empathy and integrity.
I feel that Walid exemplifies the qualities of an outstanding manager as he is; caring, encouraging, empowering, and inspiring. his leadership has not only elevated the team but has left a lasting positive impact on the Highweald Area.
I can think of no one more deserving of the Manager of the Year Award than Walid, I am proud to nominate Walid for the Manager of the Year Award in recognition of their exceptional leadership, unwavering support, and the positive impact they have on team in the Highweald Area.
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Company Name
Carlisle Support Services
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It is with great pride that we nominate Yolande Collins for recognition in her role as Revenue Manager on our contract with Arrivia Rail London (ARL).
Yolande is truly flawless in her execution of responsibilities. Her unwavering dedication, sharp commercial acumen, and consistent achievement of performance targets make her an invaluable asset to both our organisation and the client. She exemplifies excellence in every aspect of her role.
Beyond her impressive results, Yolande is a remarkable role model to her team. Her leadership is rooted in clear communication, genuine care for team wellbeing, and a deep commitment to client satisfaction. She fosters a culture of collaboration, resilience, and continuous improvement, inspiring those around her to strive for excellence.
Yolande’s impact is felt not only in the numbers she delivers but in the trust she builds, the standards she sets, and the people she uplifts. Her contribution to the ARL contract is nothing short of outstanding, and we wholeheartedly endorse.
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RAILWAY DEPOT TEAM OR PERSON AWARD
This award recognises individuals or teams working in railway depots who go above and beyond in maintaining, operating, and managing rolling stock, freight services, and depot operations. It celebrates those who ensure trains are safe, reliable, and ready for service, keeping the rail network running efficiently. Nominees may include engineers, technicians, freight coordinators, depot managers, or any team member whose dedication, problem-solving skills, and teamwork contribute to the seamless functioning of rail services.
Example job titles in this category:
Section Planner, Operations Supervisor, Regional Support Assistants, Maintenance Delivery Team, Resource Planner, Train Presentation Supervisor, Production Manager, Freight Manager, Depot Manager, Shunter, Freight Forwarder, Rolling Stock Field Engineer, Rolling Stock Approvals, Electrical Engineer - Rolling Stock, Fleet Performance, Field Maintenance, Signaller..
You can see all the past winners here.
Company Name
Northern Trains
Please tell us why you have nominated this individual
When safety comes first, excellence follows.
At Allerton Train Care Centre, the Driver and Movements Team lead by example. Safety isn’t just a priority it’s part of who they are. Through disciplined routines, proactive reporting, and a strong sense of ownership, they’ve built a culture that delivers consistent, incident-free performance and sets the standard across the network.
Introduction
The Depot Driver and Movements Team (consisting of Movement Supervisors and D.P roles) are at the heart of safe train operations. On a typical night they manage arrivals consisting of up to 123 train vehicles, keeping everything running smoothly and safely. Their calm, professional approach ensures every move is made with care, and their commitment to doing things properly has shaped a culture where safety is second nature.
How They Deliver
Starting Strong: Every shift begins with booking-on; rested, equipped, and briefed, it sets the tone for the shift.
Clear Communication: The Method of Work is followed without exception; everyone knows what’s expected and that builds trust.
Close Call Culture: Reporting is proactive and taken seriously. Feedback from the front line has led to real changes in how the Train Care Centre operates.
Safe-to-Move Mindset: Every movement is made with safety front and centre. The team’s discipline and accountability have helped maintain a strong track record of incident-free performance.
What People Say
• Mainline Driver: “Allerton’s approach to safety is proactive, not reactive. They’ve built a culture where doing the right thing is second nature.”
• Mainline Driver: “The Operational Team were excellent, really professional, approachable and easy to get along with but at the same time it’s obvious they don’t overlook safety, and things are taken very seriously which gave me a lot of confidence in how the depot is managed.”
• Allerton Driver Team Manager: “Driver Team Manager: “Clear procedures and mutual respect give staff the confidence to take ownership. It’s driving real results.”
• Liverpool Lime Street Driver Manager: “I’ve worked with Allerton since day one. The team is consistently professional, clear in communication and always supportive. Their collaborative approach makes a real difference.”
The Human Side
This team doesn’t shout about what they do, they just get on with it. There’s a quiet confidence in how they work, built on mutual respect and high standards. They hold each other accountable, support one another, and never cut corners. As one colleague put it, “The Operational Team were excellent, really professional, approachable and easy to get along with, but at the same time it’s obvious they don’t overlook safety and things are taken very seriously.” - It’s this balance between teamwork, trust, and a shared commitment to doing things properly that underpins the consistent high performance of the Allerton Depot Driver and Movements Team.
It is for these consistent high standards, proactive attitude to safety and the culture the team has created, that Allerton Depot Driver and Movements Team deserve to be recognised as Depot Team of the Year.
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Company Name
Carlisle Support Services
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Andrew is an extremely proactive member of the Security team at Bradford Forster Square, consistently working to build relationships between Revenue staff and Northern staff. He is well known and well liked throughout the business for his commitment to excellent customer service, ensuring every passenger is greeted and feels welcome.
During the recent weeks, Andrew has always been available to support the business when needed. He always puts the customers at heart, by listening to their concerns and always offering practical help and encouraging everyone to take part. Through their energy and enthusiasm, they play a key role in making the station feel safer during the quiet hours of the night and ensure everyone is connected and supported.
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Company Name
Merseyrail
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Andy Booth, Driver, Southport TCD
We are thrilled to nominate Andy Booth for Driver of the Year. Andy stands out as a dedicated and hardworking driver who brings exceptional skill - and a brilliant sense of humour - to every shift. Outstanding performance - Andy performs his duties to a high standard always putting safety first and following the rule book. He is enthusiastic about delivering on time, improving customer service, and achieving the goals of Merseyrail. Spark of Morale and Encouragement - What truly sets Andy apart is his sense of humour - he lightens up the cab and lifts everyone's spirits. His good-natured jokes and upbeat attitude make long shifts enjoyable, and he never fails to spread positivity across the team. Mentorship and Support - When other colleagues were considering joining Merseyrail, Andy offered genuine encouragement and confidence - and reinforced his reputation as someone who brings out the best in others.
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Company Name
Southern
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Andy is a Driving Instructor at Eastbourne Depot and has been nominated for this award for his consistent hard work and dedication to his job and colleagues and ensuring the best service possible is available for our passengers. For the second year running Andy has gone out of his way to support and assist during fatal incidents. Not only has Andy managed the scene until emergency services arrive, but an incident occurred last year where he came out to support a driver who had witnessed a fatality and spent the next few hours with him, providing crucial post incident support to help with limiting the anxiety and stress the driver was beginning to experience.
Andy frequently goes above and beyond to help the depot in times of disruption and is quick to offer his help before he's even been asked. During a period of severe disruption last year, Andy offered his services after he had finished driving to help shunt units back into the yard. These actions not only helped us return units to where they were meant to be, but helped both the shunters and the station staff to maintain the service for our passengers. This year, Andy played a crucial role in keeping the depot moving when he was ready and willing to step in at short notice to plan and deliver briefings at short notice to enable services to continue to run.
As a Driving Instructor Andy is incredibly supportive of his trainees and always goes the extra mile to understand them and put together a training plan that works for each individual. Andy's willingness to consider the depot as a whole is also seen here, as he frequently changes his schedules to suit his trainees and ensure he can get them back on track as safely and quickly as he can.
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Company Name
Govia Thameslink Railway
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Antony recently joined the railway in the last year as a Shunter at Welwyn Sidings, this being his first role on the railway
On the 10th February Antony had a train arrive into his yard. Whilst he observed the train arrive, he saw a small object caught in one of the shoe gears. Antony raised this as a concern to the Fleet team who ensured an engineer was sent to site to safely remove the object before the unit went back into safety
It was acknowledged that due to the size and location, not many people would have seen this object
Antony’s quick reactions stopped what could have been a serious incident to infrastructure, people or the unit once the train went into service and travelled at full speed
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Company Name
Merseyrail
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Birkenhead Central Depot Crossover Drivers
Birkenhead Central Cross Cover Drivers have truly earned this recognition. Their unwavering willingness to support operations across the network has been instrumental in maintaining a reliable service for our customers. Their flexibility—often at very short notice—has not only ensured continuity of service but also played a vital role in enabling essential training and development across the grade. Their commitment and adaptability have made a significant impact on the success of our operations function this year.
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Company Name
Netwrokrail
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Ive nominated my Track Maintenance Team :Carstairs Pway..Throughout the past 12 months we have had massive challenges like no other but we still deliver safely and keep the train performances to a high run rate on the west coast main line..
With a great Section Planner and Supervisor we have Renewed 8 xings..4+1/2 set of switches..Miles and miles off rail defects...Renewed defective Ibjs..Imposing Speed restrictions... Geometry defects/Weld repairing xings/Renewing sleepers/Insight defects/Responding to flooding/Earthworks slippages onto the track/Bumps on the line all controlled in a proper manner to maintain safety and train performance
All achieved with 82% off my section Saturday night only access......Running with staff turnaround losing 93years experience and bringing new members into the team..Vacancies/sickness/restricted duties all add up but still deliver safely
Heartbrokenly losing one of my most senior team leaders who passed away at Newton platform during the shift last November..Staff on site tried there best by delivering CPR they were trained to do but unfortunately it was to late...To deliver what we have especially still grieving and hurting is a credit to my team making sure the West coast mail line is compliant and fit for the millions and millions off the traveling public that use the network each year
My staff have went above and beyond showing great NWR values...Dedication..Communication and most off all working together as a team to get through not just the unmanageable workload on my shoulders but to lose one of our own at site at Newton was heart-breaking and still is...Testament to the Loyal team i have
All to keep the West coast running to schedule
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Company Name
Central Rail Systems Alliance
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The CRSA East S&T team are the unsung heroes of Eastern Track Renewals, the attention to detail and dedication & team ethos to providing S&T Installation & Testing Cover is unquestionable. They often go about their business unnoticed but also have to react to late change or provide incident response and are often the saviour to the travelling public by mitigation of situations outside of their control on site and providing solutions for right time handback - recently the team provided full S&T cover including Points Fitting to 12 S&C deployments over an 8 week period, a monumental feat given the size of the team.
Led by Jason Dunscombe - CRSA East's Head of Signalling, the team go about their business with enthusiasm, and an unrivalled level of professionalism.
They collaborate positively with every aspect of the wider business including P-Way Delivery, Design and New Works Testing Engineers to ensure that their part of the programme is efficient and within budget.
A true credit to the industry and far too often not given the credit they absolutely deserve.
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Company Name
GTR
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As Team Leader for the Administrative Support Team, Cheryl brings calm, clarity, and a consistently positive attitude to every challenge — always ready with a listening ear, a cup of tea, and a helping hand wherever it’s needed.
Her positive attitude is infectious, and her ability to stay composed under pressure makes her a trusted and respected figure across Thameslink & Great Northern. Throughout Cheryl's long railway career she has constantly demonstrated her strength in building relationships, anticipating the needs of her colleagues, and delivering for all her stakeholders. She’s the kind of person who makes a team stronger simply by being part of it.
Emma Pickard, Joint Network Operations and Performance Director, describes Cheryl as “a dedicated member of the team who quietly and efficiently delivers solid outcomes whilst working to our values and behaviours.” Emma adds, “She builds great relationships and brings confidence through her calm and knowledgeable approach.”
Her foresight and responsiveness are equally valued. Sam Benson, Employee Relations Manager, highlights Cheryl’s proactive support and ability to anticipate needs, noting that her contributions “significantly enhance the team's efficiency and effectiveness.” He adds, “Her overall work ethic is remarkable, and she is an asset to the team.”
Richard Clark, Area Operations Manager, calls Cheryl “the anchor that keeps us organised and pointed in the right direction.” Her leadership in coordinating timetable changes and other critical processes ensures that operations remain smooth and coordinated. “Her calm and positive demeanour result in her being respected and appreciated by all that come into contact with her,” Richard adds. “Frankly, without her I feel I would be significantly less productive in my own role.”
Scott Milne, Head of Driver Operations notes "Cheryl is an absolutely integral part of the Kings Cross support team and I'm incredibly grateful for the support she provides to me and the wider Train Services team every day"
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Company Name
Network Rail
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Throughout his 18 year rail career Dai has been the backbone of any team he has worked in.
Starting on the tools as an operative, He has worked his way through the grades and since November 2019 has been a Section Manager in 2 Track sections within Cardiff Delivery Unit leading his teams by the example he sets.
At every opportunity Dai spends time on site and gets his hands dirty, mentoring junior staff who are new to the industry. Coaching and encouraging them to perform at their best through leading by example and on site learning, Always available for advice.
Over the past 2 years Dai has been instrumental in driving improved train performance through the introduction of new technology and methods of working. Actively promoting the use of RCM technology to eliminate Service Affecting Track defects such as Broken crossings and Point Failures (None since technology has been deployed within his section) Utilising Insight which is a decision support tool and promoting its use within the section to reduce Cyclic Top faults which when found introduce Emergency speed restrictions for freight which causes congestion on busy mainline routes. It has been over 12 months since the last recorded actionable cyclic top ESR was detected on Cardiff Track Section through the proactive approach to the utilisation of this new technology.
The next generation of rail staff and engineers are a key priority for Dai, implementing a programme of training and holding career conversations with all his staff to enable those who want to strive the best opportunity with continued support.
In terms of Performance metrics Dai has reduced the number of delay minutes by over 75% within Cardiff from 7.6k to 1.5k in the past year. Service affecting failures which stood at 40 in 2021 and 24/25 were at 9. This is an incredible improvement in train performance and demonstrates the true meaning of putting passengers first!
He also isn't shy to taking on the bigger projects - Leading and delivering on small scale renewal items to improve relations with key stakeholders, Back in July 2024 undertaking a S&C and 120m Plain Line renewal which was of key importance to a TOC at short notice to enable their fleet transformation project, and most recently in September 2025 a S&C renewal on one of the most critical assets on approach to Cardiff station which takes the majority of train services West of Wales to Newport and beyond on the SWM2, The most critical ELR within the Wales Route. Meticulous planning and preparation by Dai in the lead up to this work ensured smooth and safe delivery Dai took ownership of the whole project from Site Visits personally holding all whiteboard meetings and site visits, involved in all prep works prior and then delivery on multiple shifts. An excellent piece of work that is well and truly above the grade but is done through a passion and pride for his section to deliver the best possible service for TOC's & FOC's.
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Merseyrail
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Dan is a valued member of the CIO team in the MEC. He works tirelessly at providing the best customer service for our passengers and external partners. He is exceptional at reporting faults with the PA and CCTV systems, which could have a detrimental effect on a passenger’s journey and in the worst case, become a safety issue, due to over- crowding at events. Dan holds contractors accountable to his own high standards and does not become deterred by the repeated faults. He sees a task through to the end. I am proud of the way he has developed and his passion for making the customers top of our priorities. I believe he is an example to all within the business; with the way he conducts himself.
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Network Rail
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Darren Brecknell has quickly established himself as an outstanding team leader, combining strong technical skills with excellent people leadership. With just four years’ experience in the rail industry, having joined from an electrical background, Darren has transferred his knowledge into the railway environment with confidence and commitment.
Since stepping up to the Team Leader role in November 2024, Darren has consistently demonstrated the qualities of an effective leader — sound decision making, attention to detail, and the ability to inspire and empower his team. His paperwork is always accurate and timely, and his peers respect his judgement. He has shown a maturity in leadership that marks him out as a future leader within Network Rail.
Darren goes above and beyond every day. He works tirelessly, leading by example with a positive attitude and strong work ethic. He is always ready to help, never lets a bad mood show, and creates a supportive and professional environment for his colleagues. Darren has taken responsibility for mentoring new starters, ensuring they feel welcomed, supported and able to succeed.
Even under fault conditions, Darren has remained calm and effective, displaying both technical expertise and the leadership skills needed to deliver safe and efficient outcomes. His ability to balance technical delivery with people management has made him a trusted and reliable leader within his team.
In summary, Darren Brecknell is a conscientious, hardworking, and inspiring team leader. He has shown rapid development in a short time, and his leadership, dedication, and mentoring make him a worthy candidate for this award.
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Merseyrail
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David Cross, Driver, Birkenhead TCD
Dave’s colleagues having worked with him for many many years, can’t think of anyone more deserving, always happy, upbeat and willing to lend a hand. Dave’s gone through many personal challenges over the years but never complains. When someone asks for advice, he’ll be the first to offer his own opinion and advice, whether it is rules, RD swaps or anything between. A good driver, who has an unblemished record is hard to find these days, for that reason alone he’s my first choice.
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Freightliner
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The Wentloog Depot Team is a shining example of dedication, adaptability, and unity in the ever-evolving rail freight sector. Over the past 12–18 months, the team has faced significant operational changes and challenges, yet they have not only maintained high standards of performance but have also driven remarkable growth and innovation at the site. Their unwavering commitment to ensuring the safe, efficient, and reliable operation of the depot makes them a worthy nominee for the RIA Rail Depot Team Award.
What sets the Wentloog team apart is their deeply rooted “family-like” bond—a culture of mutual respect, shared purpose, and unrelenting teamwork. This foundation proved essential during a transformative period beginning in February 2024, when Wentloog became home to Freightliner’s first rail-connected External Temporary Storage Facility (ETSF). Operating under strict HMRC control, the team adapted rapidly to the rigorous new procedures, ensuring full compliance without disrupting the existing rail and road operations. The smooth transition was a testament to the team’s operational discipline and proactive mindset.
In November 2024, Wentloog faced another substantial change with the introduction of a new waste management operation. This involved extracting waste wine from imported bulk containers, compressing it into bales, and preparing it for recycling—requiring the integration of heavy plant equipment and a newly formed team into the already busy terminal environment. Once again, the team rose to the challenge. They not only created a safe and efficient working area for the new operation but also ensured that it launched on schedule and at a high operational standard, all while maintaining seamless day-to-day logistics activity.
These new business lines have led to a 100% increase in overall site throughput, with much of the growth coming from previously untapped, new-to-rail customers. Such success would not have been possible without the Wentloog team's "can-do" attitude and their relentless focus on collaboration and innovation. Their ability to manage increased volumes while sustaining high performance levels is a direct reflection of their problem-solving capabilities and work ethic.
Moreover, the team has extended their impact beyond the confines of the depot. They have actively engaged with Network Rail and other stakeholders to support performance improvements, hosted visits for political figures including a Member of the Senedd, and consistently championed the environmental and economic benefits of rail freight. Their advocacy and openness have helped raise the profile of the rail freight industry at both local and national levels.
The Wentloog Depot Team embodies the very spirit of this award—demonstrating excellence in depot operations, embracing change with optimism, and delivering exceptional results through unity and professionalism. They have not only ensured the trains run on time—they have helped redefine what their site is capable of, laying a strong foundation for the future of rail freight in their region.
Jess Lippett, Senior Regional Freight Manager, Wales & Western, Network Rail
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Freightliner
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The close “family like” bond that holds the team in Cardiff together has kept them moving forward over the last 12-18 months, during a period where they have witnessed a huge amount of change.
In February 2024, Cardiff began operating Freightliner's first rail connected ETSF (External Temporary Storage Facility) which meant that the site had to quickly adapt to a HMRC controlled environment along with all the tight operational controls and procedures that come with it.
Later in November 2024, the terminal started a new operation removing waste wine from imported wine bags and then compressing them into bails to be recycled. This required an introduction of a new small team of staff, heavy plant equipment and a safe working area within the already busy operations area.
Both of these new business departments were operational within the agreed timescales and performing to a high standard with no impact to the day-to-day rail/road operation constantly moving around it. The staff embraced the new business arrivals from the point of view that it would create a stable foundation for the future of the Wentloog site and gave us a great opportunity to showcase what the site was capable of.
Within this short period of time, we have seen a significant increase in new to rail business, demonstrating the growing interest in intermodal logistics. All of this was possible due to the can-do attitudes of staff that work in Wentloog and the collective and collaborative attitudes to finding a way through the challenges of rail operations.
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Govia Thameslink Railway
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There have been many obstacles over the last year, which the team have faced head on together
They have pulled together at short notice, helped one another and enjoyed team days out, bringing the team across 5 locations and 7 sites closer together
They have continued to ensure the safety of themselves and others in their yards, performing their duties to high standards all whilst ensuring they protect the service for customers and colleagues
They have been a delight to work alongside for another year and continually inspire others to keep progressing and bringing ideas to the table
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Merseyrail
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Geoff is an OBC on the day shift, he works most days up in Southport as part of their team who do a brilliant job maintaining train presentation in a high passenger footfall area on the network. In April 2025 Geoff had to have heart surgery and since returning to work he has committed to sustaining his high work ethic and comes in, does his job and represents the company logo in the right way. Geoff deserves recognition for doing his job and doing it well, we need to recognise the team members who are committed and do their job to a high standard each day. Not only as a member of the team but Geoff as a person is genuine and all members of the team are glad Geoff is back and healthy. Worthy nomination and a pleasure to manage.
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Govia Thameslink Railway
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I’d like to nominate Hannah for Depot Person of the Year. Working in the same team, I’ve seen first-hand the how hard she works and the impact she has across her depots and the wider business.
Hannah has worked in rail for over 10 years, starting in stations before moving into operations. That has given her an all-round view of the customer need and shows in the strong relationships she has built with every team across GTR. She doesn’t just focus on her own patch — she connects people, shares ideas and makes sure everything she does benefits the whole business. Shown recently in her drive to improve information during disruption, which has had cross-business benefits and is already delivering excellent results.
As AOM for Thameslink, Hannah is responsible for nine managers and more than 250 frontline staff across some of the busiest parts of the network. It’s a huge responsibility, but it never phases her. She never loses sight of the people behind the numbers, often joining staff on cab rides or taking time to stop and chat on platforms. She balances performance with making sure staff feel supported, motivated and proud of their work, while always keeping passengers at the heart of her everything.
Hannah is innovative, constantly creating new processes and fresh approaches to old problems. She has transformed communication within our teams by adding to Teams chats for every depot, keeping drivers and managers connected in real time. She also launched quarterly Virtual Team Briefs, which can be joined live or watched back anytime of day. These changes have modernised communication, made it more inclusive and strengthened trust. This was reflected in the “Your View” staff survey, where her depots achieved the highest line management index score and response rate across TLGN depots, with a huge increase from the previous year.
Ask anyone… what really makes Hannah stand out is her drive. She’s the force that pushes things forward — nothing would move without her motivation, bravery and determination to try new things. She doesn’t accept “that’s how it’s always been done,” and she inspires her managers to think differently too. You only need to walk into one of her depots to see the difference: colours, murals, plants, wellbeing spaces — small touches that show care and lift morale.
Her leadership is also defined by recognition. Whether through gold coins, Star Awards, cakes or a simple thank you, she makes sure people feel appreciated. Her team know they can count on her in any situation, and that consistency builds loyalty and pride.
Her influence also extends beyond GTR. Recently, she represented the company on a national pilot training course with RDG and CIRO, helping shape how future train crew managers will be trained while building new relationships and sharing best practice.
The railway needs people like Hannah — passionate, innovative and determined to make things better. She inspires her team and everyone around her to do better every day, no one is more deserving for this.
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GTR
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Ian leads the team of managers in the Thameslink North Area he pushes us to deliver High Levels of reports and inspections he leads from the front and is always availabe to help the other managers in his team . he keeps the pressure from above off his team and is in constant touch locally in regards to local Management issues.
He drives us hard but celebrates as a team when we achieve our goals
Ians greatest asset is his team and he recognises it and the individuals that form part of the team He help them develop and encourages them when they take the lead in anything
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Company Name
Network Rail, Freightliner, Mendip Rail, Heidelberg
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The International Women's Day Freight Train run on March 4th 2025 between Whatley Quarry and Theale by Network Rail, Freightliner, Mendip Rail, and Heidelberg stands as a shining example of excellence, dedication, and teamwork in the railway depot sector. The collaboration between these organisations not only exemplifies outstanding operational expertise but also highlights the incredible contributions of women in the rail industry, particularly within traditionally male-dominated roles.
This organisation of this train involved over 20 female colleagues across the organisations including, planners, groundstaff, signallers, train driver and train running controllers, went above and beyond in ensuring the successful operation of the International Women's Day Freight Train. Their unwavering commitment to safety, reliability, and efficiency ensured that the freight service ran seamlessly, despite the complexities of the task. The train service was designed to honour women in the rail freight sector and to demonstrate the essential role that women play in keeping the rail network running smoothly.
The dedication and problem-solving skills demonstrated by this diverse team were evident from the planning stages through to the successful completion of the run. They not only ensured the technical readiness and safety of the rolling stock but also worked cohesively to tackle any operational challenges that arose, from logistics to coordination between multiple stakeholders. Their ability to manage and operate the depot functions, while making sure that the train was ready for service and running to schedule, was nothing short of exceptional.
What truly sets this team apart is their commitment to fostering an inclusive, collaborative environment that encourages innovation and supports women’s advancement in the freight and railway sectors. The successful completion of the International Women's Day Freight Train service was not just a demonstration of technical expertise but also of a progressive, forward-thinking culture that values and nurtures diversity in every aspect of its operations.
In recognising the team’s efforts, we not only celebrate their technical achievements in maintaining and operating rolling stock and freight services but also acknowledge their contribution to promoting gender equality in the railway industry. This team’s dedication, skill, and teamwork contribute significantly to the seamless functioning of rail services and to the ongoing advancement of diversity within the railway sector.
The International Women's Day Freight Train team truly embodies the values of this award and demonstrates how teamwork in depot operations can inspire positive change in the rail industry.
We proudly nominate the International Women’s Day Freight Train Team (Network Rail, Freightliner, Mendip Rail, and Heidelberg) for the Railway Depot Team or Person Award. https://www.networkrailmediacentre.co.uk...
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Company Name
Great Western Railway
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Jack Farley consistently goes above and beyond in maintaining and managing rolling stock, ensuring trains are safe, reliable, and ready for service. As a Shift Technician at Reading Train Care Depot, Jack has demonstrated exceptional dedication, problem-solving, and leadership across multiple high-profile projects, playing a key role in keeping GWR’s rail operations running smoothly.
Jack began his journey with GWR as an engineering apprentice and quickly proved his capability and commitment. When the Class 387s were introduced in 2016, Jack volunteered to work at North Pole Depot—away from his home base and on unfamiliar rolling stock. Despite being new to the role, he delivered maintenance to the highest standards, enabling reliable service and increased passenger capacity. His adaptability and professionalism inspired colleagues and set a benchmark for excellence.
In 2017, Jack again stepped forward to lead operations at West Ealing Light Maintenance Depot as Person In Charge. Managing train movements and maintenance, he ensured safety KPIs were consistently met and trains entered service clean and dependable. His leadership in this role was particularly impressive given the complexity and responsibility involved so early in his career.
Jack’s contributions to the Class 769 project further highlight his impact. He led the engineering workstream, coordinated with suppliers, and represented GWR at senior-level meetings which was well above his grade. His work directly supported the safe and efficient rollout of new fleet capabilities. Jack also advocated for customer focused enhancements, such as improved seating features, demonstrating his commitment to service quality.
Jack took a leading role on the Class 230 Battery Train project where during his time on this project continued to deliver outstanding results. His proactive approach, technical expertise, and collaborative spirit have made him a linchpin in depot operations.
Recently Jack has led heavy maintenance delivery of the Class 387 fleet which involved planning out the activities and streamline and productionised the activities which is an heavily intrusive maintenance activity. Jack engaged with the train planning team to ensure that whilst this took place that there were enough trains to continue to deliver trains for service, he also engaged with other stakeholders to successfully deliver.
Jack’s unwavering focus on safety, reliability, and teamwork has had a tangible impact on colleagues and customers alike and his attitude continues to elevate team morale.
Jack Farley exemplifies the spirit of this award. Through his dedication, initiative, and consistent delivery, he has helped ensure GWR’s trains are maintained to the highest standards, supporting seamless rail service and setting an example for others across the industry.
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Company Name
Go Via Thameslink Railway
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Katherine Braybrook, Rebecca Jacobs, and Jodie Lund – Roster Production Team
I am delighted to nominate Katherine Braybrook, Rebecca Jacobs, and Jodie Lund for the Depot Team Award. As the Roster Production Team for London Bridge and Victoria traincrew depots, they have transformed depot performance through innovation, collaboration, and exceptional dedication.
Over the last three years, their expertly crafted rosters directly contributed to 2024 seeing the best summer and Christmas performance periods since before COVID. By carefully analysing duty allocations, they reduced inefficiencies across diagrams, achieving average weekly savings of £4,500, equating to approximately £234,000 per annum.
Katherine, Rebecca, and Jodie’s work goes far beyond cost efficiency. They have worked closely with local staff representatives and depot management to deliver rosters that significantly improve compliance with safety standards, demonstrating a genuine commitment to colleague wellbeing and operational excellence.
This team embodies the Rail Staff Awards’ values of excellence, collaboration, and safety. Their meticulous planning, innovative thinking, and unwavering dedication have not only driven measurable financial and operational impact but also fostered a safer, more sustainable working environment for all depot colleagues.
Katherine, Rebecca, and Jodie are a model of what a high-performing depot team can achieve. Their achievements deserve recognition at the highest level.
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Merseyrail
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Josh Jenson, Train Manager, Southport Depot
Josh has consistently performed well in his duties throughout his time with us. His manager has had very positive feedback from other departments regarding the quality and detail of Josh's reports such as Passenger accident reports, Anti-social behaviour reports, Eyewitness, Ticketless travel etc. It is unknown for the management team to have to chase up Josh for any kind of report, such as previously mentioned or daily delay reports and Train Crew reports as these have always been submitted in a timely manner and with excellent level of relevant detail. Additionally, Josh has actively worn and used body-worn cameras since their introduction to the Train Manager grade despite the reluctance from some of his colleagues. Josh has shown strength of character to persist in the routine use of such a useful control measure in carrying out his daily train managers' duties. Josh is an excellent ambassador for the role of Train Manager on board our new fleet of class 777 trains and his customer service interaction daily is an example of what the business is looking for in this role.
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Merseyrail
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Louise Rushan, Traincrew Supervisor, Birkenhead Central TCD
Louise is a Traincrew Supervisor of exceptional calibre. She is someone who seamlessly blends expertise with compassion, ensuring smooth operations while fostering a positive environment. Louise consistently upholds the highest standards with integrity and dedication. Always willing to go the extra mile, she actively seeks solutions to challenges, demonstrating an innovative approach that improves efficiency and enhances performance. Her kindness and empathy make her a trusted presence among colleagues and Traincrew alike, as she listens attentively and responds with genuine understanding. Whether addressing complex resourcing issues or offering words of encouragement, Louise remains steadfast in her commitment to excellence.
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Merseyrail
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The Merseyrail Van driver team for me are our unsung heroes. A small team that has an enormous impact on the network without most of the people working here even noticing what they do. Every year the lads conduct 18,200 visits (17,160 station visits, 780 depots run and start each day loading up at rail house 260). There is nothing to big or small that Tommy and Pete will not assist with. They are integral for events, awards (I’m sure they will provide support to the MAAS to) and just our day-to-day operations.
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Company Name
Merseyrail
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Philip Lawrence, Train Driver, Kirkdale
Phil exemplifies excellence and professionalism in every journey. Known for their warm
demeanour and genuine care, they connect effortlessly with passengers and staff alike. Always ready to offer help, guidance, or a smile, they go beyond expectations with enthusiasm and skill. Their deep knowledge and drive inspire those around them, making them a trusted source of advice and support. From training others to providing exceptional customer service, Phil brings energy and commitment to every shift. With a pay it forward mindset and consistent dedication, Phil is more than deserving of the Train Driver of the Year award.
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Company Name
South Western Railway
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It is with immense respect and admiration that I nominate the South Western Railway prosecutions team for their exceptional performance in a demanding and often underappreciated role. This nomination is a tribute to their outstanding ability to balance legal enforcement with human empathy, navigate significant industry changes, and maintain a culture of excellence and mutual support.
Mastering the Emotional Spectrum
The prosecutions team operates in a truly unique environment, one where they are on the front lines of human emotion. From the moment they engage with a customer, they must be prepared for a wide range of reactions—from intense anger and deep distress to complete emotional detachment. The team’s skill in de-escalation is paramount. They handle heated confrontations with remarkable poise and professionalism, ensuring that even the most upset individuals feel heard and are treated with respect. Concurrently, they must also deal with those who show little emotion, expertly explaining the gravity of a situation and the available options without coming across as uncaring or bureaucratic. This ability to adapt their approach to everyone’s emotional state is a core component of their great customer service, building trust and ensuring a fair process for all involved.
Navigating a Sea of Change
The railway industry has undergone monumental shifts, particularly the transitions between privatisation and nationalisation. These changes have brought about a complex and ever-evolving landscape of new policies, procedures, and legal requirements. The prosecutions team has not only kept pace with these developments but has done so with a remarkable level of proficiency. They have consistently adapted to new frameworks, ensuring that their work, whether dealing with a low-level settlement or a high-stakes prosecution, remains consistent, fair, and legally sound. Their resilience and dedication to continuous learning are a testament to their commitment to their roles, allowing them to uphold the integrity of the railway’s revenue protection efforts regardless of the prevailing political or corporate structure.
A Foundation of Support and Collaboration
What truly distinguishes this team is the robust culture of support they have cultivated. They understand that the challenging nature of their work requires them to be a strong, cohesive unit. This is evident in the way they support each other, offering guidance on difficult cases and providing emotional backup in stressful situations. This collaborative spirit extends beyond their immediate team, fostering strong and productive relationships with the revenue department and other key stakeholders. This seamless cooperation ensures that the entire process, from initial ticket inspection to final resolution, is efficient and effective. This internal strength is the bedrock upon which their external success is built.
In recognition of their exceptional professionalism, adaptability, and unwavering commitment to both customer service and each other, I believe the South Western Railway prosecutions team is a truly deserving candidate for this nomination.
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Company Name
Merseyrail
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Sab Oueslati, Train Manager, Birkenhead Central TCD
What a fantastic individual Sab Oueslati is within the mess room environment and Train Crew office at Birkenhead Central. Sab is such a kind, warm and supportive colleague. He’s gentle, friendly and always makes time for all employees. He is sincere and genuine and has amazing ethics and morals. He treats everyone with respect and is a fantastic addition to the team at the depot. Sab has time for everyone and will always ensure that all colleagues are acknowledged and appreciated. He’s polite, caring, and courteous. Sab would certainly be a worthy winner of this award.
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Company Name
Freightliner
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I have nominated Scott, because he is always very helpful and always on the other end of the phone whenever I have needed help in the past. He is always happy to jump in and assist with last minute problems and offer fantastic solutions and assist us in getting everything boxed off. He is also pivital in making sure all of our shunt drivers at Crewe are trained up on the required traction and making sure the yard is fully manned.
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Company Name
GTR
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St Albans driver instructors deserve to be recognised for the work they do day in day out.
There is a high amount of trainees coming to the depot and the driver instructors have supported our new drivers straight from the school, all the way through to their ICA assessments.
They have adopted good working relationships with those they instruct, supporting them not only with driving techniques, rules and traction knowledge but in some cases providing support on a more personal level.
Due to the high volume of drivers coming through and requiring time with an instructor, the St Albans instructors often finish with one before starting with another. This doesn’t phase them and shows the level of willingness and commitment they have to their role and others.
They are an organised team of instructors who forward plan the trainees needs/plan in order to complete all the necessary criteria in a timely manner avoiding delays to the trainee and keeping momentum in learning. They often utilise the support from each other to help reach an end goal working smarter not harder.
I often receive great feedback from our new drivers about their time with a DI. The key feedback I hear is how they were made to feel welcome, supported, respected and confident to go forward into their careers.
The instructors also regularly support our qualified drivers following a period of time off track. Each case is different but they have a flexible approach to meet the needs of each individual.
Some of the instructors have also recently helped us achieve a route learning project to deliver the London Bridge training to the depot. Their support has allowed us to achieve and exceed the first phase deadline. This project has improved the work content and moral at the depot and they have played a part in getting this across the line.
We are really lucky to have such a great team of instructors here and would love for them to get the recognition they deserve!
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Company Name
Greater Anglia
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I am nominating our Technical Support Engineers based at Ilford Depot for The Rail Depot Team of the Year. This highly skilled team of four Engineers has played a critical role in maintaining safety, reliability, and performance standards while also providing vital support to a demanding inspection programme. Despite the considerable increase in workload, they have consistently delivered timely technical resolutions, minimised downtime of stopped trains, and ensured that operational trains remained in-service without compromising compliance or safety. Their efforts have been central to keeping services running smoothly and ensuring our passengers continue to receive a reliable railway.
The Technical Support Engineers have shown exceptional commitment and adaptability, demonstrating resilience in the face of some complex challenges. They have embraced the additional responsibilities brought about by the inspection programme while continuing to uphold their core duties, proving their ability to balance multiple priorities effectively. Their strong technical knowledge and problem-solving skills have been instrumental in addressing issues swiftly.
Their consistent professionalism, collaborative spirit, and willingness to go above and beyond reflect the high standards they set for themselves and for the wider teams. The Technical Support Engineers Team are a good example of dedication and teamwork.
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Company Name
Southern
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Tony has been nominated for the Depot Person of the Year for the hard work he completes at Eastbourne Depot. Tony is the Health and Safety Representative and consistently works hard to ensure the safety and wellbeing for the Eastbourne drivers across all their routes and depot facilities. Tony is incredibly proactive when working with the company to ensure that all problems discovered are resolved to a consistently high standard and in a fashion that suits the requirements of all parties involved. Tony adopts a pragmatic and collaborative approach to ensure that all voices and points of view are considered and regularly goes above and beyond when unexpected issues give particularly short time constraints. When these occur, Tony never allows the need for a quick solution to affect the quality of outcome.
Tony's hard work isn't bound solely to his responsibilities at Eastbourne Depot as he can frequently be found problem solving issues occurring across our network that effect Eastbourne Drivers. He frequently collaborates with other Southern Depots, ensuring consistent high standards are upheld across our network, and often works closely with our neighbouring TOC to make sure all routes and facilities covered by Eastbourne Drivers are suitable and compliant at all times. This demonstrates an approach that keeps all drivers safe, across not just the company, but the railway industry as a whole.
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Company Name
Network Rail
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Walter Wright has proven himself to be an exceptional planner within the Delivery Unit, consistently demonstrating professionalism, commitment, and a genuine willingness to support colleagues. Planning is one of the most challenging and critical roles in the railway — ensuring that people, plant, and materials are in the right place at the right time to keep the network safe and operational. Walter excels in this role, balancing complex demands with calm efficiency and an unfailing positive attitude.
Walter is always ready to assist, sharing his extensive knowledge of the railway and stepping in to cover for his section manager when needed. His ability to manage workloads and maintain continuity during these periods has been invaluable, ensuring that operations continue seamlessly and that teams on the ground are properly supported.
What sets Walter apart is his helpfulness and reliability. He is approachable and responsive, always willing to go the extra mile to solve problems, clarify details, or provide guidance. This not only supports his colleagues but also strengthens delivery outcomes across the DU.
By consistently ensuring that resources are in place, Walter plays a vital role in enabling safe and efficient maintenance of the railway. His planning expertise reduces disruption, supports frontline teams, and contributes directly to keeping passengers and freight moving.
In summary, Walter Wright is an outstanding planner whose dedication, knowledge, and collaborative approach make him an asset to both his team and the wider railway. He is highly deserving of recognition in this award category.
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SAFETY TEAM OR PERSON AWARD
This award honours an individual or team who has demonstrated an exceptional commitment to safety within the rail industry. Whether through innovative safety initiatives, maintaining high safety standards, or fostering a culture of risk awareness, nominees will have played a pivotal role in protecting passengers, colleagues, and the public. Judges will be looking for those who lead by example and actively contribute to making rail operations safer for all.
Example job titles for this category:
Signalling, Signaller, HSQE Advisor, Operations Standards Manager, HSEA Manager, Possession & Rimini Planner, Safety and Compliance Controller, COSS, Training Specialist, Infrastructure Maintainer, Maintenance Workforce Safety Advisor, Workforce Health Safety & Environment Advisor, Incident Response, Competence Manager, Transport Police, SQE Advisor...
You can see all the past winners here.
Company Name
Alstom
Please tell us why you have nominated this individual
The EHS Team at Alstom Derby demonstrated outstanding leadership, coordination, and commitment to safety in delivering The Greatest Gathering—the first time the Derby site opened its doors to the public in over 50 years. Their work ensured that this landmark event was not only a celebration of rail innovation and community engagement, but also a model of operational safety and risk management.
Their contribution exemplifies what it means to lead by example—protecting colleagues, visitors, and the public through meticulous planning, proactive communication, and a deeply embedded safety culture.
Safety Contributions
Event Safety Planning & Execution
The EHS team played a central role in preparing the site for thousands of visitors, including families, local officials, and industry partners. Their responsibilities included:
• Conducting risk assessments across all public zones.
• Coordinating emergency response protocols with local services.
• Managing crowd control, signage, and safe access routes.
• Overseeing contractor compliance and site readiness.
Their planning ensured that every aspect of the event—from interactive exhibits to live demonstrations—was delivered safely and professionally.
Cross-Functional Collaboration
The EHS team worked closely with engineering, facilities, communications, and CSR teams to align safety protocols with operational and engagement goals. Their ability to integrate safety into every layer of the event was instrumental in its success.
Public Engagement & Safety Awareness
Beyond logistics, the EHS team used the event as a platform to promote safety awareness. They hosted interactive stations, distributed educational materials, and engaged directly with visitors to share Alstom’s safety values and practices.
Results and Impact
• Delivered a well managed public event with minimal safety incidents.
• Strengthened Alstom’s reputation for safety and professionalism.
• Fostered public trust and community engagement through transparent safety practices.
• Set a benchmark for future public-facing rail events.
Why the EHS Team Deserves This Award
The EHS Team at Alstom Derby exemplifies the values of the Safety Person or Team of the Year Award. Their work on The Greatest Gathering was not just operational—it was transformational. They showed that safety is not a barrier to engagement, but a foundation for trust, excellence, and impact.
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GTS
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Astrit has demonstrated exceptional leadership, commitment to safety, and strategic vision, making him a standout candidate for Safety Manager of the Year.
He has been instrumental in strengthening safety across the Central Operating Section, with his proactive and collaborative approach leading to measurable improvements in safety culture and incident prevention.
Astrit has played a central role in delivering competency frameworks that ensure our workforce is not only qualified but confident and empowered to uphold the highest standards of safety. His work, alongside his team, has directly contributed to a reduction in safety-related incidents and a significant increase in staff engagement with safety protocols.
His leadership style is recognised for encouraging colleagues, fostering cross-functional collaboration, and creating an environment where continuous learning and accountability thrive. Beyond his operational achievements, Astrit has also driven strategic safety initiatives, with his expertise and insights regularly sought across the organisation.
Astrit exemplifies the qualities of a true safety leader. His contribution has not only enhanced safety performance but also strengthened the reputation of the Central Operating Section as a benchmark for excellence and responsibility.
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Amulet Security/Northern Trains
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As a Travel Safe Officer operating on the Northern Trains Network around the North East, Brad Pye has contributed immensely to the safety of passengers and other staff on a consistent basis. Through his hard work and commitment to achieving this, Brad has single handedly dealt with over 250 individuals committing offences on the Northern Trains network, with incidents ranging from aggressive/abusive behaviour, trespasses and threats of violence. In doing so, Brad ensures others safety before his own and ultimately applies a compassionate approach to achieve positive resolutions for all. This compassion is more prevalent when we consider the other types of incidents that Brad has dealt with, which involve medical emergencies, safeguarding of individuals in distress and those who are considered vulnerable. The crux of Brad's success lies in his preparation, which paves the way for his breadth of knowledge and outstanding professionalism when it comes to understanding the importance of a proactive presence. This can be demonstrated in the approach applied by Brad to sharing intelligence with the police and other key stakeholders which relates to instances of unwanted activity taking place on the network in which members of staff and retail venders have been placed at risk. Through his unwavering dedication, this naturally contributes to achieving a safer network for staff and passengers. The impact of Brad's commitment can also be seen through his colleagues, whom he has taken under his wing and imparted his own knowledge and approach towards tackling the issues faced on the network. In turn, this ensures that the reach of Brad's commitments can be felt more widely across the network, meaning more offences prevented and reported as well as more passengers and staff being kept safe.
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Freightliner and GB Railfreight
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I would like to nominate the Document Controllers from Freightliner and GB Railfreight, Callum Howell and Amy James.
Background
5 years ago the National Freight Safety Group started a project to develop a Common Safe System of Work (CSSoW) template document that all the Freight Companies agreed to use.
These site specific CSSoWs describe how to safely operate the yard or terminal ensuring any member of groundstaff from any company would know how to manage their train safely at the location.
It is essential that these documents are available and up to date as they cover the safe movement and loading/discharge of the train
The project also engaged a software company to develop an online software package to host these documents which would be available via an App.
The development phase was completed 2 years ago and it moved into “business as usual” with each FOC nominating a representative responsible for uploading and managing these documents.
Callum was nominated for Freightliner and Amy was nominated for GBRf.
The work involved liaising with the local managers responsible for each site, ensuring the document was in the correct format, authorised and then uploading it.
This simple sounding task, actually proved more difficult, as the software system did not perform as well as expected and required more work than was ideal to upload and publish each document, but Callum and Amy worked collaboratively to finds ways to make this as easy as possible, working together with enthusiasm and commitment.
The system started to take shape and documents became available to staff within each freight company.
It was then that a second and unforeseen problem arose; these documents require review every 12 months, but the software was unable to issue a reminder to the document author that it was due for review.
One of the most important things is that these documents are regularly reviewed to ensure that they are up-to-date and any safety improvements that have been made in the previous 12 months are incorporated into the latest document on the system.
Recognising that this created a potentially serious problem, Callum and Amy discussed and worked through options to prevent this and, in the end, they decided to use the internal Freightliner document control system to provide email alerts to the author, irrespective of which freight company they worked for.
Callum contacted the software company, explained the problem and the software was changed as requested.
Amy supported him by acting as the “End User”, checking that the system worked correctly and that document alerts were being sent out in the correct format.
Working together, Amy and Callum have ensured that all their Company locations have been identified and documents uploaded, which now means that any freight company going into any of those locations will have an up-to-date copy of the location safe system of work.
They are to be congratulated on their commitment and enthusiasm for undertaking this work, which was unplanned and in addition to their normal roles in Freightliner and GBRf.
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Carlisle Support Services
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When a serious incident occurred, Rail Safety Officer Amardeep and Rail Safety Officer Jagrit, jumped into action and were instrumental in the arrest of one male and nearly catching a second. Though incidents of this nature are very rare, they were able to showcase a great partnership with British Transport Police (BTP) when dealing with a serious sexual assault.
Having linked up at Wolverhampton station, RSO Amardeep and RSO Jagrit were approached by a BTP female officer requiring urgent assistance to help pursue a male suspect described as IC1, wearing a grey shirt. Both RSOs jumped into action and began pursuing the suspect, deciding to go towards the car park, which turned up empty-handed. Returning to the station, a male of this description was spotted by the officers, but managed to flee the scene.
Later in the shift, the officers were preparing to leave Wolverhampton to attend a task at Lee Hall and were advised that the same IC1 Male from the station had been connected with a minor incident at Lea Hall. As a result of this the officers contacted Contract Manager for the RSO contract, Peter O’Hare who advised the officers to remain on general patrol.
Shortly afterwards, the same BTP officer got in contact to inform the officers that the suspect had been spotted near the canal and requested the officers' assistance. While patrolling with the BTP officer, the officers spotted the IC1 male on Albion Street. When asked by the BTP officer, both RSO Jagrit and RSO Amardeep confirmed that it was the same individual. The BTP officer immediately radioed his colleagues for support, and all involved units began a pursuit. The suspect was lost again near Horseley Fields.
After searching for some time, the BTP officer left in his colleague's car, and RSO Jagrit and Amardeep continued to search the area on foot. Shortly after, the suspect was seen once again, this time hiding among a group of males outside a garage nearby.
A BTP patrol vehicle approached and requested directions, which caught the eye of the suspect. At that moment, RSO Amardeep noticed the suspect attempting to flee again and gave a clear verbal command to stop. RSO Jagrit quickly informed the officers of the male's exact location, which was recorded on our body-worn cameras.
As the BTP vehicle turned around to pursue, RSO Jagrit assisted a second BTP vehicle in navigating a tight corner to maintain pursuit, while RSO Amardeep continued running towards the suspect. Despite a sustained effort, the suspect was again lost near Bilston Street Island Roundabout.
RSO Jagrit and RSO Amardeep’s help in apprehending the suspect was pivotal for the BTP and showcased the incredible partnership with the British Transport Police.
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Great Western Railway
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Carys has consistently demonstrated an outstanding commitment to safety within the rail industry, far beyond the responsibilities of her role as Safety Audit Manager. Not only does she support her stakeholders in managing risk and safety compliance with diligence and professionalism, but she also dedicates hundreds of hours of personal time to advancing rail safety for passengers, colleagues, and the wider public. Her commitment extends across the Great Western Railway (GWR) network and beyond, offering support to other operators including Avanti West Coast Railway and Transport for Wales. This collaborative approach reflects her belief that safety must be consistent across the industry and her willingness to contribute wherever she can add value. In 2024, launched Rupee and Sushi Travel by Train, a bilingual safety and accessibility book distributed free of charge. Aimed at individuals of all ages, the book helps people travel with confidence while embedding vital safety messages in an approachable and accessible way. Building on this success, she has since created, developed and with the support of Severnside Community Rail Partnership launched Journey Safe: Making Positive Choices, an educational board game designed to help children and young people understand safe and unsafe behaviours. Using national accident and incident data, the game makes learning both relevant and enjoyable. The board game, together with its accompanying behaviour cards, has been widely praised for creating a safe and non-threatening environment where students, including those in SEND and mainstream schools, can engage with safety discussions in a fun, interactive manner. By blending illustrations, scenarios, and facilitator prompts, these resources encourage reflection on positive and negative behaviours while ensuring that even complex safety messages are delivered in a way that is memorable, inclusive, and engaging. This approach has made safety education more approachable for children, young people with additional needs, and vulnerable groups such as those with dementia, who benefit from continuity and visual recall. Carys also created Safety Snippets, a series of short safety videos filmed, produced, and published in both English and Welsh. Released weekly on social media, these videos cover key safety and accessibility themes in a relatable and accessible format. To date, she has produced over 70 videos, with a further 34 planned, many of which have been adopted by schools and community groups as pre-learning materials for rail trips and as reinforcement tools following “Try a Train” sessions. Through her creativity and innovation, Carys has transformed how safety is taught and understood—making it accessible, engaging, and fun, rather than intimidating. By creating resources that allow people of all abilities and backgrounds to interact with safety in a positive way, she has ensured that these lessons resonate long after the activity ends. Carys leads by example, championing safety as a shared responsibility. Her selfless dedication, innovative approach, and ability to inspire others make her an exceptional candidate for this award. She has played a pivotal role in protecting passengers, colleagues, and the public, while setting a standard for safety leadership that is truly worthy of recognition.
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Southern Railway (GTR)
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On 13 Aug 2025 Rail Enforcement Officers (REO) Charmaine Russell and Zoe Vale were instrumental in helping catch shop lifters in Brighton.
A warning had come across from the Brighton Crime Reduction Partnership (BCRP) network to say that two people had assaulted a member of staff in a local shop and stolen some goods.
This partnership scheme connects local businesses, the station, and other local authorities together, and provides a network to try to reduce and prevent crime around the city centre.
The REO team have only recently joined the BCRP scheme so seeing it work so smoothly and to get a really positive result at the end of an incident proves it worth.
REOs Charmaine and Zoe were notified by the BCRP Field Officer on duty that these nominals had left the shop in the direction of the station. REOs did a thorough search of the concourse and then searched the trains on the platforms. They found two people matching the descriptions given of the nominals on a Thameslink train and secured the scene till police arrived.
Police subsequently arrested the pair and recovered over £200 of stolen goods.
REOs routinely deal with ASB and minor crime on the rail network, but being informed of criminal action outside of the railway, and the criminals then using the train as a getaway is slightly out of the norm. Their Swift action, proactive team work, and great communication meant these criminals were stopped in their tracks.
A quote from the BCRP Field Officer involved in this case was 'Charmaine and Zoe were super helpful and on the ball when I approached them about what had happened and what was needed to get these two males arrested'
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Merseyrail
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Chris Cunningham, Safety Business Partner, Rail House
Chris joined us on a secondment in the safety team and in that time, he has embraced safety, obtaining a NEBOSH general. Chris brings something different to the team and has led key campaigns such as the redesign of the safety code, which was done in collaboration with the H&S representatives to make it more role specific and protecting our employees from harm whilst at work. Chris has ensured that the safety team work in harmony with other departments and has been collaborating with the Health & Wellbeing team to deliver a serious of employee roadshows to raise the profile of the safety code, which is a first for the safety team! Another standout campaign that Chris has led is the "i want to hold your hand campaign", this has been designed after Chris identified a rise in the number of STF accidents (over 60% in 2024), the campaign is bold and has been well received by the industry for being that bit different but also a nod to our region. Chris is a really deserving winner of this award, he really does everything he can do to help create a safe environment at Merseyrail. He is incredibly enthusiastic about ensuring that our colleagues are fully aware of the safety code and do what they can to avoid any accidents from happening. I loved how involved and passionate he was to help ensure our Summer Health & Wellbeing Roadshows were a success. It was great to have lots of different members of the safety team join us. Chris was creative in his approach and this ensured that there were high levels of colleague engagement. I really feel that he just be recognised for his efforts, he is a fantastic role model.
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Network Rail
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Cliff constantly demonstrates outstanding leadership of the team under his guidance and mentorship. He formed the team almost 5 years ago with the idea of getting a variety of skills together to be able to deliver a balanced service for our customers, (who are the whole of the North & East Routes staff).
The team is a mixture of H&S, Front line (on the tools) & Training delivery experience, together with staff new to the railway and health & safety. He is constantly there in person or at the end of a phone to offer his expert knowledge and advice on all things health, safety and environmental.
He sets realistic and proactive objectives to ensure we as a team can deliver an end product which reduces the risk to staff and progresses these workstreams when and where his influence is required, by securing funding and getting the buy-in from higher management.
His concern though is not just work related, the mental health of the team is a top priority and the care he shows us all and insistence on balancing work/home life on a scale we have not seen from any manager previously, while obviously helping us carry out the great proactive (and reactive) work the team delivers. He listens to all of his team with their views and frustrations and helps us to overcome problems together to the benefit of all.
Cliff has had a massively positive influence on every member of the team, allowing us all to get stuck into proactive safety initiatives like we have not been able to do on such a scale before. His knowledge and support opens doors to progress things like introducing battery operated tools and equipment across the route, so reducing the risks from vibration/noise/fuels/manual handling to front line staff (the users of the tools & equipment). Health & Wellbeing stand down days have been arranged with full support from Cliff, with great feedback from attendees. He has used his influence to get the safety training project mandated for all N&E staff. He also uses his influence and knowledge to support the team with projects within the individual delivery units.
The beneficiaries of Cliffs leadership skills are firstly, the team, who are developing and learning new skills of their own, and gaining confidence in dealing with everyday issues within their own DUs in the knowledge that they will always have the full backing from Cliff.
Managers and staff who work within the DUs benefit from all the aspects of the teams projects as mentioned above, and have someone visible they can go to for advice on HSE matters. Many front line staff have been directly involved these initiatives and feel they are listened to and can contribute.
All made possible by a true modern day leader.
Cliff has had a massively positive influence on every member of the team, allowing us all to get stuck into proactive safety initiatives like we have not been able to do on such a scale before.
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Network Rail
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Dan has been at the forefront of the Gipsy Lane level crossing closure project, where after a public consultation in 2015, we agreed to build a diversionary path on private land and convert a culvert to create a new, safer walkway for pedestrians over the railway. We could then close the level crossing, which was one of our most dangerous and where an elderly lady was killed in 2011, resulting in Network Rail being fined £4m. This was finally completed and the crossing closed on 18 March 2025. Dan's stakeholder skills, project management, engineering expertise (despite not being one) and extreme patience has enabled us to get this unbelievably complex and difficult project over the line.
Dan held fortnightly project meetings with a cross functional group including sponsors, works delivery, communications, property and Suffolk County Council. This was essential to driving the project forward and managing problems together. He also became a point person for the private land owners, who were extremely challen
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South Western Railway
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Our Facilities Operators are the true unsung heroes of our railway - the people who work tirelessly behind the scenes to keep our stations and depots safe, reliable, and yet welcoming. They rarely seek recognition, yet their contribution touches every passenger, every colleague, and every part of our operation.
Much of what they do is invisible to travelling public. They are the ones who fix what is broken before most people even notice, they are the ones who make safe what could otherwise cause harm or disruption. Their workmanship is so seamless that we often forget just how essential they are - until they aren't there. When repairs take longer and cost more without them, we are reminded of the invaluable role they play.
Their day-to-day work underpins the very basic of safety. From controlling vegetation that could obscure sightlines or create hazards, to refreshing the yellow and white lines that mark out safe areas on our platforms, their effort provide visible reassurance and help protect both colleagues and customers. Even something as simple as maintaining flower beds or tidying station grounds contributes to sense of safety, pride and care across our network.
But their value goes far beyond these tasks. Our Facilities Operators have consistently stepped forward to take on additional responsibilities that traditionally sit outside their remit. Many of these jobs fall within Network Rail's scope, but in stead of waiting for external contractors, they apply their skills and initiative to get the work done themselves. They do it more quickly, at a fraction of the cost, and always at a high standard. In doing so, they prevent hazards from escalating, reduce risks, and save both time and resources - all while ensuring our railway stays safe and open.
A clear example of their impact is their support during the roll-out of the 701 fleet. The introduction of a new fleet is a huge undertaking, and the Facilities Operators were instrumental in making sure stations were ready to support the increase in 701 trains on our network. Without their willingness to step up, problem-solve, and deliver under pressure, the success of the roll-out simply would not have been possible.
What makes their work so special is not only what they achieve, but how they achieve it. They bring pride, dedication, and craftsmanship to every task, no matter how small. They don't chase credit or recognition - instead, they quietly ensure that the rest of us can do our jobs safely and that passengers can travel with confidence. They embody what it means to be custodians of safety: diligent, dependable, and always putting others first.
For all these reasons, our Facilities Operators truly deserve to be recognised in the Safety Award category. They may be invisible to many, but to us, they are indispensable. They are the ones who keep our railway safe, moving, and thriving every single day.
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Carlisle Support Services
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True bravery often appears in the most ordinary of moments. At Wolverhampton Station, Security Officer Faizan turned what could have been a devastating incident into a story of hope and humanity through his vigilance, courage, and compassion.
During a busy afternoon shift, Faizan noticed a member of the public standing close to the platform edge. While countless passengers hurried past, he sensed something was not right. Trusting his instincts, he approached gently, offering reassurance and trying to guide the individual to a safer place. What unfolded next tested every ounce of his training, awareness, and resolve.
In a split second, the situation escalated as the person lost their balance near the edge, w hesitation, Faizan reacted. With quick reflexes and absolute determination, he pulled them back to safety, saving them from what could have been a tragic outcome. In that critical moment, his actions were nothing short of life-saving.
But Faizan’s heroism did not end there, he stayed with the individual, speaking calmly, offering reassurance, and ensuring their dignity was protected until emergency services arrived. The officer created a safe space not only for the individual in distress but also for those nearby, who might otherwise have been shaken by what they witnessed. His professionalism ensured the incident was resolved with compassion as well as safety.
…behind Faizan’s outstanding actions. Faizan, a committed Wolverhampton Station Security Officer, intervened with courage, decisiveness and presented an outstanding action to save a life. During a routine shift that became extraordinary in a single instant. On the platform of Wolverhampton Station, surrounded by members of the public. Because his vigilance and humanity demanded he act when it mattered most.
Faizan embodies the very best of public service. He proved that security officers are not only guardians of safety but also guardians of life. His composure under pressure, instinctive compassion, and ability to transform danger into safety speak volumes about his character.
For his selflessness, quick thinking, and the life he saved, Station Security Officer Faizan deserves to be celebrated. His story is one of courage, compassion, and the power of a single individual to make a lasting difference.
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Greater Anglia
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We proudly nominate the Engineering Assurance Team for the Safety Team Award in recognition of their exceptional commitment to safety within the rail industry. The team has consistently gone above and beyond to implement innovative safety initiatives, maintain the highest safety standards, and foster a culture of risk awareness throughout all levels of operation. The Engineering Assurance Team comprises of Fleet QSHE, Engineering Assurance Manager (North) covering the Stadler Class 745 and 755 across two depots, Engineering Assurance Manager (South) covering the Alstom Class 720 across two depots, and Engineering Assurance Manager (Train Presentation) covering all Train Presentation cleaning and servicing tasks across 15 locations.
Their dedication to protecting passengers, colleagues, and the public is evident in their proactive approach to safety, consistently identifying and addressing potential risks before they escalate. Through their leadership, the Engineering Assurance Team has played a pivotal role in enhancing safety procedures, ensuring that safety remains at the forefront of daily operations across all engineering locations.
The Engineering Assurance Team’s unwavering focus on continuous improvement has led to significant advancements in risk management practices and has directly contributed to a safer working environment for everyone involved in rail operations. Their ability to lead by example, remain vigilant, and effectively engage others in safety matters has made a lasting impact on safety culture within the organisation.
The Greater Anglia Engineering Assurance Team truly exemplifies what it means to be leaders in safety, and their tireless efforts have been instrumental in ensuring the safety and well-being of all those who rely on rail services. They are deserving of this recognition for their outstanding contributions to making rail operations safer for all.
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Freightliner
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The Freightliner Safety and Operations Training Team has set a new benchmark for safety in the rail sector with its innovative Non-Technical Skills (NTS) programme, aimed at embedding a robust safety culture in all frontline, safety-critical roles. Understanding that NTS, encompassing the behavioural, motivational, and social skills vital for effective operation, can be complex, the team demonstrated remarkable innovation by developing the programme from the ground up.
The journey began with a comprehensive Training Needs Analysis, ensuring that the programme was finely tuned to individual growth goals and Freightliner’s overarching safety objectives. The vision extended beyond merely raising awareness about NTS; it aimed to provide practical & reflective learning experiences. Participants are actively encouraged to assess their strengths, identify areas for improvement, and implement proven strategies in their daily roles. This approach empowers staff to enhance safety and operational resilience effectively.
Collaboration has been central to this initiative’s success. The training team worked closely with key stakeholders and industry experts to co-create a tailored set of learning resources. These resources are anchored by a solid evaluation framework designed to yield measurable outcomes and reduce operational incidents.
Two bespoke courses were developed to address the specific needs identified in the design phase: one for frontline operational staff and another advanced course for managers, mentors, and assessors. The latter equips leadership with the skills to coach and assess their teams, ensuring that NTS principles are consistently upheld throughout the organisation.
This pioneering NTS programme reflects the Freightliner team’s unwavering commitment to safety, innovation, and workforce excellence. Beyond simply meeting operational standards, it represents best practices in training design, delivery, and cultural transformation, setting a powerful industry precedent.
In just a short period, the programme has achieved exceptional reach, starting with an enhanced two-day course for managers that lays the groundwork for widespread NTS training among frontline drivers and ground staff. To date, over 790 employees have completed the training, a figure that continues to rise, signifying a strong organisational commitment to embedding NTS as a cornerstone of safety and professional excellence.
The effectiveness of this initiative is evident; the number of Signals Passed at Danger (SPADs) incidents has decreased by over 35%, with the SPAD risk ranking, reflecting incident severity, also showing a downward trend. These significant improvements are a direct result of targeted NTS training, illustrating how investing in human performance, communication, and decision-making enhances safety. The tangible outcomes, fewer SPADs and lower risk, demonstrate the real-world impact of empowering employees.
This success has been a collaborative effort, requiring engagement from all corners of the business, including attendees, line managers, and roster teams. The planning, scheduling, and delivery operations have been comprehensive and complex, yet the resulting engagement underscores the dedication to safety across the organisation.
Freightliner has not only implemented this NTS training internally it has shared the model across the rail industry. Collaborating and delivering to other operators and organisations, expanding the understanding of NTS beyond its immediate environment, contributing to a safer and more capable railway industry overall.
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Land Sheriffs Ltd
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We are proud to nominate the entire GA ASB Team for the Safe Team Award in recognition of their unwavering dedication to protecting the public and railway staff across the Greater Anglia network. This exceptional team of 20 officers consistently demonstrates courage, compassion, and professionalism in the face of complex and often high-risk situations.
Their role extends far beyond fare enforcement. These officers are frontline responders to some of the most sensitive and critical incidents on the railway. Since November 2024, the team has successfully carried out over 20 suicide interventions, often identifying individuals in distress before any harm could occur. Their ability to recognise subtle signs of vulnerability and act swiftly has undoubtedly saved lives.
These interventions are not isolated acts—they are part of a broader pattern of vigilance and care. The team regularly engages with individuals experiencing mental health crises, suicidal ideation, or extreme emotional distress. Their empathetic approach, combined with their training and instinct, allows them to de-escalate situations that could otherwise result in tragedy.
In addition to their life-saving work, the GA ASB Team frequently faces verbal and physical abuse while protecting railway staff and members of the public. Despite these challenges, they remain composed and resolute, often placing themselves in harm’s way to shield others. Their resilience and professionalism in these moments are nothing short of commendable.
What truly sets this team apart is their proactive mindset. They don’t wait for incidents to occur—they actively patrol, engage with passengers, and build relationships that foster a safer and more supportive railway environment. Their presence is not only reassuring but essential to the smooth and safe operation of the network.
The GA ASB Team embodies the very essence of what the Safe Team Award stands for. Their work is impactful, often unseen, and deeply human. They are guardians of safety, champions of compassion, and role models of integrity. I wholeheartedly recommend them for this award and believe their contribution deserves to be recognised and celebrated.
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Land Sheriffs Ltd
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The Elizabeth Line Teams comprise three dedicated groups, totalling eight staff members, who cover the entire Elizabeth Line from Reading to Shenfield:
• Jack Zepler
• Joshua Dorling
• Joseph Olawoye
• Jerome Chimbiko
• Vincent Ombasa
• Charles Omowa
• Hassan Subhani
• Anthony Agbata
From April to August 2025, this team collectively responded to an exceptional 541 incidents across the route. Their efforts have included:
• 81 emergency service callouts
• 79 Concern for Welfare interventions
• 5 Suicide Interventions, directly contributing to the preservation of life
These figures reflect not only the scale of their work but also the critical nature of their role in safeguarding passengers and staff. Their professionalism, calm under pressure, and compassionate approach have made a tangible difference in some of the most challenging situations.
What sets this team apart is their collaborative spirit, their deep understanding of the communities they serve, and their consistent demonstration of the values that underpin the Safe Team Award. Whether responding to emergencies, supporting vulnerable individuals, or maintaining a visible and reassuring presence, they exemplify what it means to be a safety-first organisation.
Their contribution is not only commendable—it is essential and their efforts should be recognised at the highest level.
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Govia Thameslink Railway
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James has been in the Thameslink REO team for 10 years, starting as a REO, then Team leader and now manager of both Thameslink and Great Northern Routes. James has a high of expectation of his teams as he holds safety at the fore front off all he does. James is passionate about the safety of our staff as well as our customers. James has cultivated a incredible working relationship with our staff, drivers and unions to reduce crime and ASB on our routes - something that was unachievable for many years. James looks at a wider picture of each issue and implements a multi-agency resolution. He works closely with BTP aswell as neighouring TOCs such as TFL and SE to utilise resources and resolve issues quicker. Whether it be ASB onboard, crime at stations or homelessness on the route - James has a working solution for all. To do this he sets a high example of professionalism which his teams respect and replicate. James uses collated stats and figures to help reduce risk to staff and customers making the railway a safe environment for all.
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Merseyrail
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Joanne McEnroe, HR Support Centre Advisor, Rail House
Station Staff reported that on the 21st of March Joanne had assisted a male following a quite serious accident at Aigburth Station. Joanne advised and assisted the staff (pointing out that there were no hazards causing the accident) and stayed with the member of staff and the injured person. Joanne assisted the injured person in getting home, spoke with a family member and gave reassurance and advice if using the station in future in terms of assistance to avoid any risk of further accidents. Joanne also visited the customer the following day to ensure he was okay. I have spoken with the injured person since the accident, and he has informed that he is a regular at the station and the assistance and advice given to him ensures that he will not attend any location without seeking assistance if needed (e.g., unaccompanied). It was requested by the Station Retailer on Duty that Joanne was put forward for further recognition.
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Great Northern
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Kath has been a Rail Enforcement Officer for over 7 years, working for Great Northern based at Hitchin. While working within a male dominated industry, Kath has worked tirelessly within the role as Team Leader to bring a gender balance and equality to the role. This has been achieved and the working results of her team lay witness to this and her achievements.
Kath works hard with her team to encourage new ideas of working, flexibility and ideas for initiatives to combat Anti-Social Behaviour and Crime across the GN network. She is at pains to make sure her team is seen to offer reassurance to the travelling public throughout the day and well into the evening. Kath is an advocate for partnership working, bringing together other departments within the railway and those from outside, especially British Transport Police and other Police Forces including Hertfordshire, Cambridgeshire and Norfolk. Kath's approach is that as a large team, Crime and Anti-Social Behaviour, can be dealt with, as was evidenced with an operation Kath organised. Operation Bolster, brought together BTP and Hertfordshire Constabulary after a spike in ASB was identified at Potters Bar. It was this partnership between her team and the two Police Forces, driven by Kath, that joint patrols, days of action and targeted resource management saw a reduction in Anti-Social Behaviour incidents at the station and surrounding area away from the railway. This boosted staff morale, gave confidence to the traveling public and also reassured residents living close to the station.
Kath can be described as a "Chess Master". With her railway knowledge and policing knowledge from her former career, she moves her staff about the network as a chess player moves their pieces. Her foresight and aiming to be one step ahead sees her staff deployed to stations and locations across the network, were she has, via intelligence and analytical work, identified up and coming crime and anti-social behaviour trends. Her plan is always to be in the "Right Place" at the "Right Time" and this has resulted in a number of successful police arrests, initiated by her actions and team.
In 2024, Kath spearheaded GTR's "Be Safe Campaign", educating passengers on how to stay safe on the network and how to report crime by texting BTP on the 61016 number. Holding roadshows within Central London in the run up Christmas, she deployed her staff to offer crime prevention and safety awareness advice and how to report Unwanted Sexual Behaviours and to stay when out late. Kath's main aim is to reduce violence against women and girls.
Kath's Manager James Edwards has this to say "I have known Kath for a number of years. Her enthusiasm has generated so many positive responses across the wider GTR business. Her team highly respect her for her team leader style. Kath is an inspiration to us all, with her willingness to problem solve and encourage her team to achieve. Kath is that Woman In Rail who wants to make a difference"
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GTR - Southern Railway
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Jacob and Kent form the heart of the Competency Development team at Norwood Depot. Their work goes far beyond the technicalities of the role - they create a safe, supportive, and professional environment where every Driver can thrive.
Both are highly approachable and dedicated, always willing to answer questions on rules, safety procedures, and even complex “what if” scenarios. When an answer isn’t immediately available, they take the time to research and provide drivers with clear, accurate, and thorough feedback. This commitment ensures safety and confidence across the depot.
What sets Jacob and Kent apart is their hands-on approach. They regularly spend time in the cab with Drivers, offering detailed, constructive feedback that helps colleagues not just meet standards but excel. Their kindness, professionalism, and passion for safety mean Drivers feel supported, valued, and encouraged to be the very best at what they do.
Their impact is clear: Jacob and Kent are trusted mentors, role models, and champions of safety - embodying the very best of their profession.
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Land Sheriffs LTD
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Barry Bentley and Mikey Talland have consistently demonstrated an outstanding commitment to safety within the rail industry, going above and beyond in their duties to protect the public, passengers, and their colleagues. As key members of the Greater Anglia ASB Team based in Shenfield, Barry and Mikey have become instrumental in fostering a culture of safety, vigilance, and resilience on the network.
Their work has played a vital role in significantly reducing incidents of anti-social behaviour across their route. Through proactive engagement, rapid response, and community-focused patrolling, they have created a safer and more welcoming environment for all those using the rail service. However, their efforts extend far beyond tackling ASB. Barry and Mikey have been involved in numerous high-risk incidents, including life-saving interventions, medical emergencies, and complex situations involving sexual assaults and domestic abuse. Their professional and compassionate approach in each of these cases has provided crucial support to vulnerable individuals while ensuring swift action to prevent harm.
A notable example of their courage and dedication occurred when they were called to assist with a male displaying concerning behaviours. Although British Transport Police (BTP) were first on scene, Barry and Mikey immediately offered their support to help safely detain the individual. During the arrest, Barry and Mikey were subjected to a vicious and unprovoked attack that resulted in hospitalisation and, in one case, subsequent surgery due to the injuries sustained. Unbeknownst to them at the time, the detained individual was later found in police custody to be in possession of a knife — a chilling detail that further highlights the very real danger they faced and the exceptional bravery they demonstrated in protecting others without hesitation.
Their collaborative work with law enforcement has led to multiple offenders being brought before the courts for serious crimes such as weapon possession and physical assaults. These outcomes are a direct result of Barry and Mikey’s professionalism, diligence, and unrelenting commitment to making the railway safer.
What sets Barry and Mikey apart is not just their bravery or operational capability, but also their leadership by example. They uphold the highest safety standards, foster a strong culture of risk awareness, and offer unwavering support to their colleagues across the network. Their presence offers reassurance to staff and passengers alike, reinforcing the values of safety and service at every level.
Barry Bentley and Mikey Talland are outstanding ambassadors for safety on the railway. Their commitment, resilience, and professionalism make them truly deserving recipients of the Rail Staff Safety Team or Person Award.
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Merseyrail
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Matthew Arden, Station Assistant, Hamiliton Square
Matthew is in his first year with Merseyrail and has made some excellent contributions at Hamilton Square Station ,Matt is visible during any service disruption and lives by the values he will ensure that he keeps customers and colleagues safe , Matt will do this by keeping himself fully informed of any new policies and procedures, Matt has an eye for details and will challenge any issues or concerns he has daily, from faults with voice commends in lifts for our visually impaired customers not working, to our fire processes, Matt will follow up on all enquires , in his short time he has built up a lot of respect from the team at Hamilton Square. Matt enthusiasm for all thing safety has become infectious to us all.
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Merseyrail
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James Street Station Team
I would like to nominate all of the James Street staff, both Station Assistants and Retailers, for their outstanding work towards maintaining the safety of our passengers throughout 2024. James Street had over 2.6 million passengers travel through the station and only incurred 1 passenger accident for the year. An amazing achievement on its own but when you factor in the fact that the station has had major issues with leaks in multiple areas of the station, which required constant and dedicated maintenance as well as not having a working escalator since Feb 2024, this only enforces what and achievement 1 passenger accident is. staff have taken pride in providing a safe environment for all and will log and chase faults to the point of resolution. They work openly and honestly with support functions such as the Safety team and asset management team to highlight their concerns and also offer solutions to problems. The staff also regularly deal with heavy foot fall from M&S arena crowd, The river of light festival as well as the riots which took place in Liverpool City centre, with minimal support.
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GTR - Southern
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I would like to nominate the Metro OSIP (Operational Safety Improvement Program) Team for the award for the Safety Award. The Team, chaired by James Beckingham and championed by Sebastian Fahr, Sonnie Grainger and Trevor Leonard, have shown their outstanding dedication to improving and maintaining safety standards across the Southern Metro Railway. Their unwavering commitment to fostering a culture of safety, accountability, and continuous improvement has made a significant and measurable impact on operations, both for frontline colleagues and the travelling public.
Through the implementation of targeted safety initiatives, the team has proactively addressed key operational risks and introduced innovative solutions designed to prevent incidents before they occur. A standout example of the team's contribution is their development and rollout of the STAR CHECK campaign. Identifying the hazards faced by Driver's and addressing them in a new, engaging and thought provoking way. This campaign, along with may others launched by the team, empowered the Driver's to take ownership of safety risks and take action effectively.
The team has played a pivotal role in fostering a culture of risk awareness. Their collaborative approach—working across functions, engaging with depot and trackside teams, and encouraging open reporting—has built a strong safety culture where every individual feels responsible for and committed to safe outcomes. This cultural shift has led to a noticeable improvement in near-miss reporting, safety conversations, and proactive interventions.
Importantly, the Local OSIP team have lead by example, with a combination of different roles within the business, they have shown a unified and professional front for the Drivers to trust and challenge. Sparking important conversations, creating new approaches and impacting the safety of the Railway as a whole.
Their work embodies all aspects of what this award stands for: innovation, leadership, and a deep-rooted commitment to protecting passengers, colleagues, and the public. For these reasons, the Local OSIP Team is a truly deserving nominee for this year’s Safety Leadership Award.
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Heathrow Rail
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I am nominating Michael for this award as he has shown a massive commitment to improving Health and safety within Rail at Heathrow. Whether this be through the implementation of Safety tours, Introduction of Delivery quality assessments which look at contractor works, Leading at the airport safety week for the whole Rail department or leading on the planning of a multi agency live exercise later in the year. He is always looking at new ways to improve safety whilst also making sure everyone is safe in the moment.
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South Western Railway
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I have nominated Mick (Michael) because he is driven by safety. He wants to make a difference to people's lives and make sure people get to go home everyday in the same state as they arrived.
Yes, as the Senior Safety Manager he has a vested interest in safety, but it's more than a job for Mick and it's more than the physical safety elements of his job that matter. He is leading the way for SWR with fatigue management and establishing trends and recognising that a new way of working and rostering should be looked at for more than just the safety of our frontline colleagues but their wellbeing because ultimately it does impact safety outcomes.
Mick is also a big advocate of cultural change, and through our training and post training activities he is a driving force for change, recognising that when people are acknowledged for the good things they do it has a positive impact on safety, because recognition for a job well done inspires motivation and encourages engagement across the business, breaking down barrie
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Land Sheriffs Ltd
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We would like to nominate our Land Sheriffs Trespass and Welfare Officer Muhammad Uzair for his professionalism and communication skills in identifying and supporting a potentially suicidal man.
While conducting a routine patrol on Hayes’ platform, Muhammad observed a man exhibiting signs of distress; including visible anger and aggressive speech during a video call.
He maintained a discreet presence, monitoring the man’s behaviour; ready to act if it threatened other passengers.
Muhammad was contacted by the station manager regarding reports of a man who was experiencing suicidal thoughts. The description matched the individual he was monitoring.
Station staff joined Muhammad and they approached the male to engage him in conversation.
He initially denied any suicidal thoughts or intent. English was not the man’s first language and when police officers arrived, Muhammad provided Punjabi translation to aid communications.
The man received a telephone call and handed the phone to Muhammad.
The caller (a friend speaking Punjabi) confirmed the man had expressed suicidal thoughts and urged Muhammad to ensure his safety. He believed the man had come to the station to end his life due to significant family issues with his parents, brother and a recent separation from his wife.
An ambulance arrived and police officers arranged for the man to be taken to Hillingdon Hospital for mental health support. His friend also arrived to provide additional reassurance.
Thanks to his observation and language skills, Muhammad was able to calm the situation, prevent a potential suicide and ensure the man received the care he needed.
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Network Rail
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"I have nominated Neil because he is very keen on safety, walking all around our building making sure our fire alarm is in good working order and all the fire extinguishers are in date. Neil also shows great leadership and has now taken a management secondment in health and safety in the Manchester DU. If you have any concerns about health and safety in the workplace Neil is straight on it , working hard to get you an answer or dealing with the problem, making sure it's safe for us to come to work and returning home every day to our loved ones. Good luck Neil." - Martin Christopher Ashton
"Neil is a great down to earth guy who takes health and safety very seriously, he makes sure our Stockport depot is a safe environment to work in which makes our working life a lot easier, Neil has recently taken a secondment job as the main health and safety person for our whole district and I can't think of a better person to lead us. Neil is always available if we have any safety queries and always offers good advice, Neil will be a worthy and deserved. winner of this award." - Steve Cain
"I have nominated Neil as he is not only a great person to work with but also leads by example. He has always given his time on any related health and safety issues and no time is a bad time for Neil. He has even taken his own time to help the new PAT testing employee Christopher Wilson fit in with the company. Which i hope Chris is grateful for his ever helping hand and advice. Neil is a genuine and down to earth guy and never sees himself as a better than you person, everyone who knows him all have a good word to say. I believe now is Neil's time to be recognised for his work and having recently being promoted to the Stockport MDU Health & Safety Officer, this award would be the pinnacle of his achievements. I wish him all the best for this award and many more to come. Good luck mate."
- Brendan Belton
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Network Rail
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The Saltley Off Track Team have demonstrated outstanding innovation, collaboration and professionalism in managing vegetation risks to railway safety and performance. Their proactive approach to tree and vegetation management on the ALC north of Birmingham set a new benchmark for off-track operations, integrating specialist skills, new technology, and safe systems of work.
Through judicious recruitment and training, Saltley Off Track have developed a specialist tree team, equipped with arboriculture expertise and rope-access tree climbing skills. This capability, unique within the route, allowed the team to tackle hazardous tree removals in some of the most complex and high-risk environments.
During a rare week-long daytime possession of the route, the team used hazardous tree survey data alongside Tree Risk Manager software (drawing on helicopter LiDAR imagery) to make defensible, risk-based decisions about where to allocate resources. This data-driven approach ensured the safe removal of trees with the highest likelihood of failure, while maximising efficiency and value from limited access time.
The operation combined the skills of the rope-access tree climbers with an Off Track felling/clearance team and plant capability, including RRVs with log-grab attachments and chippers. Hazardous trees were dismantled using advanced rigging techniques, while neighbouring high-risk trees were safely felled from the ground. Large timbers were recovered by RRV and processed for safe removal.
Alongside this, the team deployed new sidecutter attachments on RRVs to remove vegetation encroaching on the OLE, with structured work plans achieving up to 2.5 miles of clearance per day. Follow-up teams strimmed cess areas and cleared vegetation around stanchions and bridge wings, ensuring full compliance with clearance standards.
The clearance team, supported by a newly procured wood chipper, enabled safe exclusion zones and escape routes for tree-felling operations while improving environmental performance by processing brash and cuttings on site. This left the railway in a clean, regulation-compliant condition and enhanced the sustainability of vegetation management.
Throughout the week, the Saltley Off Track team displayed exemplary teamwork, building confidence in their specialist skills and proving the benefits of integrating arboriculture, machine capability, and data-driven risk management. The outcome was a safer, cleaner, and more resilient railway — with significantly reduced tree risk to infrastructure and OLE, improved safety for passengers and staff, and an uplift in professional standards for off-track works.
In summary, the Saltley Off Track Team have shown what is possible when innovation, collaboration and determination are combined. They went above and beyond to deliver complex and high-risk works safely, professionally and efficiently, leaving a legacy of improved safety, sustainability and confidence for the future.
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Network Rail
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Nicola plays a crucial role in the Network Rail Kent route.
As a community safety manager, she oversees engagement and outreach efforts related to railway and level crossing safety, as well as associated risks and hazards.
She dedicates herself throughout the year, sometimes working nights and weekends to conduct her sessions. In addition to her presentations at schools, she has established a training centre in Margate, which offers a more interactive and engaging experience. Here, children along with their parents, can take part in role-playing scenarios and various games designed to educate them about risks and hazards of the railway and also key workers who they can identify if they are out and alone, lost or confused. (please find the link: https://network-rail.wistia.com/medias/s...)
Another highly successful event she organizes is the 'Rail Awareness Day.' This event gathers emergency services, including BTP, Fire Services, and Paramedics, where she presents information on the dangers of train tracks and its surrounding but also effective communication strategies between all the functions for managing infrastructure-related emergencies. The event goes beyond a simple presentation; because with the assistance of volunteers, a simulation of an emergency scenario is conducted, allowing the Network rail team and emergency services to apply their training in a real train carriage scenario.
Nicola has also achieved recognition by winning Silver at the New York Festivals TV & Film Awards for her contribution to the Network Rail/The Edge Picture Company Limited video 'Every Second Counts,' which emphasizes the risks associated with overhead lines and the third rail. (Video link: https://vimeo.com/867880407/a44d7d0941?s...).
While there are many more accomplishments to mention, I believe these examples are compelling enough. This role can often feel isolating, making it easy to withdraw and lose motivation; however, Nicola understands the importance of education and prevention and consistently prioritizes the safety of the public and our community, and her efforts deserve recognition.
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Amulet Security / Northern Trains
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The Northern Trains Travel Safe Officer provision in my professional opinion is one of the most complexed and sofisticsated operations within the industry. 60 Travel Safe Officers accredited under the RSAS scheme deploy daily across the entire Northern Trains network, these officers often first on the scene for some of the most challenging and distressing incidents consistently put themselves in danger to protect the safety of others. We are extremely fortunate to have a core group who share immense passion, pride and commitment to deliver a service that we can be proud of whilst representing the RSAS scheme and serving the communities we operate within to the highest possible standards which is evidenced by the exceptional results achieved by this team of railway guardians. The TSO operation continues to influence the safe running of the Northern network whilst ensuring all incidents both minor and major have minimal disruption to commuters and railway staff a like, this service being delivered in there to compliment the hard work being carried out by our colleagues at The British Transport Police across the network as an extention of the policing family and is only made possible by hard work and a committment of the selfless officers within their respective teams. Across the last 12 months this group of accredited officers have embarked on a journey to exceed high expectations set from the previous year and has seen them attend and resolve thousands of offences that have been committed across the network whilst continuing to forge strong bonds with all stakeholders across the railway network from Carlisle all the way down towards Nottingham. The TSO cohort have assisted and interacted with no less than 101 individuals they would consider vulnerable and ensured they remain safe whilst in their care whilst preventing 24 suicides at stations up and down the country and being first on scene and delivering first aid for over 124 medical incidents some of which was extremely distressing for the officers present. These officers have become more than security personnel, they have become a crucial part of the day to day running of the network often supporting in key locations to ensure train crew can safely carry out their duties and the travelling public can continue to make their journeys with added reassurance and support. The impact made by this group of officers is evident with the strong relationships and trust built over a number of years key to the results able to be achieved. The last year has seen some real success stories shared from across our TSO teams including officers actively taking part in community engagement events alongside key stakeholders and partners from Samaritans, The Railway Children and Centre Point along with ongoing support for local community centres.
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Network Rail
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On Wednesday 4th June 2025 one of our Mobile Operations managers Oliver Edge was called to a location on the West Coast main line to a distressed female, On arrival the female was found between a metal railing and the wooden facias of the carpark wall on the top floor, she had self-harmed and was upset looking over the car park wall. The Individual did not want to talk at first but then did engage in conversation, she became more agitated when the Police arrived stating she would jump if they came near her, Oliver suggested that the female just talk with him where he then instructed British Transport police to allow him to continue engaging with the female. British Transport Police and Vital Security ensured the public were unable to gain access to the location which may have caused further distress the female. Not long after the female was removed to a place of safety and was admitted to hospital to receive treatment and get the help she needed. The actions that Oliver took on the day to protect and ensure
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South Western Railway
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SWR - On Train Service Disorder Guidance
Introduction
An overview of the recent briefing sessions of Disorder Guidance delivered to On-Board colleagues at SWR. The primary focus was on the effective use of Body Worn Video (BWV) in managing antisocial behaviour and disorder, alongside promoting confidence in the use of supporting tools such as the Safety and Security App. The sessions also aimed to provide clarity on escalation routes, highlight success stories, and encourage the sharing of good practices.
Objectives
• Give On-Board colleagues the confidence to use Body Worn Video effectively.
• Clarify who to contact in situations involving antisocial behaviour or disorder.
• Promote the use of the Safety and Security App to help build intelligence.
• Share positive case studies and good news stories to reinforce best practice.
• Dispelling myths and misconceptions regarding BWV use.
• Providing hands-on opportunities for staff to activate and operate BWV devices.
• Demonstrating the evidential and safeguarding value of BWV.
• Increasing confidence and consistency in BWV deployment.
• Encouraging the sharing of good practice among security staff.
Key Findings:
Confidence in Use
The sessions provided a relaxed and informal environment for colleagues to practice activating BWV devices, ask questions, and build confidence in their use. This practical approach improved understanding and reduced hesitation when deploying the equipment in live situations.
Evidence and Safeguarding Benefits
Colleagues showed examples of positive outcomes where BWV footage played a crucial role. This included evidential support in cases where recalling details was difficult, as well as safeguarding both staff and customers. BWV was also highlighted as a valuable tool in resolving complaints and providing transparency in challenging situations.
Addressing Concerns
Some initial concerns were raised around accidental activation and accountability. These were addressed by explaining the process clearly, reassuring staff that they remain in control of activation. This improved confidence and reduced anxieties about incorrect usage.
Safety and Security App
The sessions reinforced the importance of using the Safety and Security App to build intelligence, log incidents, and support coordinated responses to antisocial behaviour or disorder. Staff reported increased awareness of how the app complements BWV in improving safety and situational awareness.
Sharing Good Practice
The sessions also provided an opportunity for staff to share good working practices, lessons learned, and experiences across groups. This peer-to-peer learning promoted consistency and strengthened operational standards.
Conclusion
The Disorder Guidance briefing sessions have been successful in increasing staff confidence, clarifying procedures, and promoting the use of both BWV and the Safety and Security App. Staff now view BWV as a supportive and valuable tool that enhances operational effectiveness, safeguards both staff and customers, and improves the management of antisocial behaviour and disorder.
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LNER
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I am delighted to nominate and recognise as an outstanding team the On-Train Skills & Competency Manager at London Kings Cross. Their unwavering commitment to safety, leadership, and innovation has made a profound impact on both colleagues and the overall safety culture at LNER.
The OTSCM's have been instrumental in keeping safety at the forefront of everything we do, championing initiatives that enhance our working environment and ensure the highest standards are met. Their dedication is evident through the successful introduction of Minder Mentor training sessions, providing invaluable guidance and support to developing Train Managers and ensuring best practices are upheld across the board.
Additionally, their leadership in the implementation of body-worn cameras has significantly strengthened our approach to conflict management and staff protection, fostering a safer and more secure environment for both colleagues and customers. Their influence is also reflected in achieving the highest safety investigation score, a testament to their meticulous attention to detail and their drive for continuous improvement.
Above all, the team is truly passionate about making LNER the safest it can be, constantly striving for excellence, innovation, and a culture where safety is embedded in everything we do. Their proactive approach, dedication, and expertise make them an invaluable asset to the company, and I strongly believe they deserve recognition for their outstanding contributions.
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Land Sheriffs Ltd
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We would like to nominate our Land Sheriffs GA ASB Officer Paul Chambers for the care he demonstrated in supporting an injured passenger.
While patrolling the gate line at Ipswich Station, officers spotted a man who was bleeding heavily from his hand. They approached the man and saw that he had cut his finger down to the bone.
It appeared the man had travelled to Ipswich from London but did not have a valid ticket. On seeing security staff at the station, he had attempted to climb over the fence and subsequently badly lacerated his finger.
Paul administered first aid by wrapping the injury in gauze and phoned 999 for an ambulance.
Unfortunately, following various triage questions from the 999 operator, our team were advised an ambulance would be up to 6 hours away! They asked if the station would be able to provide a taxi instead, but the staff refused as the man had attempted to travel without paying.
Due to the extent of the injury and loss of blood, our team decided to transport the man to hospital themselves in their patrol vehicle.
Paul dropped the man off at Ipswich Hospitals’ Accident and Emergency department and saw that he safely entered. The man was very grateful and thanked him.
Due to the vigilant and compassionate intervention of Paul, an injured man received the medical care he needed for a serious injury to his hand.
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Network Rail
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"I am delighted to nominate Paula Hilliard for the Safety Team/Person Award at this year’s Rail Staff Awards. Having had the privilege of working alongside Paula, I can personally attest that she is not only a pleasure to collaborate with but also an inspiring leader in safety.
With over 25 years experience in the rail industry, Paula has developed deep expertise in all aspects of operational safety, including electrical safety for anyone working on or near the line. Her commitment to safety is underpinned by her time as Station Manager at Potters Bar during the horrific incident, which instilled a lifelong passion for ensuring the highest standards of safety within the industry.
Paula consistently leads by example, empowering colleagues to speak up and challenge unsafe practices. She fosters a culture of openness and accountability, where safety is everyone’s responsibility, and people feel confident to act when they see risks.
Her leadership extends to driving pioneering safety initiatives, implementing innovative protocols, and improving reporting processes that strengthen risk awareness and prevent incidents. Her meticulous attention to detail, combined with her experience and passion, has made a measurable difference across her operational area.
Paula embodies the qualities celebrated by this award: dedication, innovation, leadership, and an unwavering commitment to protecting colleagues, passengers, and the public. It has been a genuine pleasure to work with her, and I strongly endorse Paula Hiliard as a deserving recipient of the Safety Team/Person Award." said Andy Hill.
"In Paula's 25 + year career in the rail industry, she has unfortunately attended 2 major train crashes, Hatfield and Potters Bar (where she was unfortunately first on the scene).
These incidents have had a huge impact on Paula's life, she openly says that she didn't come away from those events as the same person, in fact the events have shaped her desire and drive to make a different, to do what she can to protect others, to challenge and change the safety culture of railway organisations, and improve engagement across organisations.
Upon her return to Network Rail, having left TOC organisations in 2020, she has developed and led a series of award-winning electrical safety culture campaigns, working with TU reps and front line employees to highlight and address the challenges that they face, to put safety at the heart of everything and encourage to "ask, check, challenge" to potentially save a life.
Not content with this, she has also embarked on her own leaning challenge and has recently graduated from a NEBOSH degree - and seeks to use her recent studies and insight into everything she does to make the industry a safer place for everyone, from colleagues, service providers and the travelling public." said Louise Francis.
"It is with immense pride that I nominate Paula Hilliard for the Safety Team or Person of the Year award, in recognition of her unwavering commitment to improving safety for everyone working on or near the electrified railway, across the industry.
Paula draws on her immense 25+ years' experience in the industry to inform her work challenging the safety behaviours and cultural norms. A pivotal moment in Paula’s career was her role as station manager during the Potters Bar incident, where she was first on the scene. Witnessing the immediate and long-term impact of safety incidents and life-changing injuries has made safety more than just a professional responsibility for Paula – it's a personal mission.
Upon her return to Network Rail, having left TOC organisations in 2020, she has developed and led a series of award-winning electrical safety culture campaigns, working with Trade Union Representatives and Network Rail and external front-line teams to highlight and address the challenges that they face, to put safety at the heart of everything. Paula’s leadership and innovation have had a transformative impact on rail safety culture at Network Rail. She was the driving force behind a series of powerful safety initiatives including the award winning ‘Electrical Safety Step Up’ and ‘Make a Challenge, Save a Life’ campaign, an industry-first initiative designed to empower frontline workers to speak up and challenge situations which may be unsafe.
The Make a Challenge, Save a Life’ campaign prioritised impact and accessibility, delivering two tailored interactive resource packs (OLE & CRE) designed to support diverse learning styles. It sparked meaningful conversations, with participants sharing experiences and learning from one another. Teams reported feeling more confident to raise concerns and support colleagues, fostering a culture of accountability and care. This ongoing campaign has reached over 52,000 people and was shortlisted at the National Rail Awards, a testament to its effectiveness and industry-wide influence.
Not content with this, Paula introduced the first network wide use of RM3 to assess maturity of electrical safety at Network Rail, the outputs of which drive continuous improvement actions. Outside of work Paula has also embarked on her own leaning challenge and has recently graduated from a NEBOSH degree - and seeks to use her recent studies and insight into everything she does to make the industry a safer place for everyone, from colleagues, service providers, and the travelling public.
Paula’s exceptional commitment, innovative thinking, and ability to inspire those around her make her a truly deserving candidate for this award. She embodies what it means to lead by example and has played a pivotal role in protecting lives across the rail industry. " said Phil Doughty"
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Company Name
Grand Central
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The Safety Team has worked in partnership with the Red Sky Foundation to introduce defibrillators across the network as part of a wide-reaching community and passenger safety initiative. This project ensures that critical life-saving equipment is widely available, demonstrating the team’s proactive approach to protecting both customers and colleagues. We are one step closer to ensuring our passengers are safe throughout their entire journey. On some routes, emergency services can be far away, so having defibrillators available is crucial.
By building this partnership the Safety Team has significantly enhanced rail safety provision and made a meaningful difference to the wellbeing of staff, passengers and the communities they serve.
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Network Rail
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Sharon is the Principal Safety Manager supporting our Renewals team, overseeing safety across more than 30 suppliers and around 100 live projects spanning all railway infrastructure disciplines. Her unwavering dedication has significantly elevated the team’s safety focus, engagement, and performance over the past year. Through consistent promotion of safety values, transparent presentation of performance data, and an open-door approach to supporting colleagues, Sharon has become a driving force behind our safety culture.
Faced with the challenge of a newly reorganised team, evolving datasets, and overstretched, siloed project teams, Sharon’s commitment to improving safety reporting has been transformative. A standout achievement is the turnaround of S&SD (Safety & Sustainable Development) Assurance Reviews. Previously hindered by fragmented working, unclear ownership, and miscommunication, these reviews now benefit from a structured, concise, and universally understood information pack used across multiple levels. This has driven visibility, transparency, ownership, and collaborative solutions. To support business management, the pack highlights both best practices and areas for improvement—enabling teams to be held accountable and fostering a proactive, rather than purely legalistic, approach to safety.
Sharon has strengthened supplier engagement by hosting collaborative sessions on high-risk topics. Notable examples include tackling the rise in route crime—currently the most frequent incident type across our projects—and improving scaffolding safety following a serious near-miss on a non-rail interfacing site. Her proactive leadership has raised awareness, driven behavioural change, and helped prevent recurrence.
Her influence extends beyond reporting and engagement. Sharon has enhanced our collective understanding of safety practices and built confidence in our data and trends. Information is now presented in a concise, actionable format, enabling smarter decision-making and more effective risk management. As we transition toward a more sustainable and greener future, she has seamlessly integrated new subject matter experts into existing reviews and forums, ensuring safety remains central to innovation.
Under Sharon’s leadership, project safety stories have been featured on the front page of CLIC (Continuous Learning & Improvement Cascade) 14 times in 2025 alone. This visibility not only celebrates success but reinforces a culture of learning and sharing best practice across the organisation.
Sharon leads by example, with an infectious passion for safety and a relentless drive to improve. The culture shift she has fostered is tangible. While embedding S&SD as a proactive, shared responsibility remains a work in progress, Sharon’s leadership makes it not just achievable—but inevitable. She is a true champion of safety in rail, and her contributions have made our operations safer for colleagues, passengers, and the public.
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Company Name
East Midlands Railway
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At East Midlands Railway, Sheffield, 6 members of the team have volunteered to be Community First Responders in partnership with Yorkshire Ambulance Service. Community First Responders (CFRs) play a vital role in enhancing emergency care and strengthening the bond between healthcare services and the communities they serve. The station volunteers respond to medical emergencies in their area, before professional crews arrive. Their presence has been lifesaving and continues to support critical situations such as cardiac arrests, strokes, and severe breathing difficulties. The skills they have learned include CPR, defibrillator use, providing oxygen and measuring blood sugars.
One of the most significant impacts of CFRs is their ability to reduce response times. In emergencies, every second counts. Being station based supports early intervention and can dramatically improve survival rates and outcomes. For example, in cases of out-of-hospital cardiac arrest, the chances of survival decrease by 10% for every minute without CPR or defibrillation. CFRs can bridge this gap, providing essential care until paramedics arrive.
Beyond clinical outcomes, our station-based CFRs contribute to community resilience and trust. Their presence fosters a sense of safety and preparedness. Striking the balance between the day job and volunteering as a CFR is challenging but many of our team report feeling fulfilled and valued by both the community and ambulance staff.
CFRs also support less urgent calls, offering comfort and basic care to patients who may be anxious or vulnerable. This not only improves patient experience but also helps manage ambulance service workloads more efficiently. Due to the nature of the roles the team fulfil on the railway, vulnerability is all around, and the skills acquired as part of the CFR training are used in abundance. Assistance is provided to vulnerable populations, including the elderly, homeless, and those with chronic health conditions who commute via Sheffield. The effectiveness of our CFRs depends on robust support from Yorkshire Ambulance Service with whom they have work collaboratively on training programmes and support.
In summary, our CFRs are a cornerstone of modern emergency care and community wellbeing. Their swift action, compassionate service, and dedication to outreach make them invaluable assets to both healthcare systems and members of the public. With 6 members of the team already trained and 6 more booked in for this year, the team in Sheffield are not just keeping the railway safe, they are helping to save lives. These colleagues are an inspiration.
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Company Name
South Western Railway
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I am nominating this team as they are Embracing a Proactive Safety Culture . The "Be Safe" initiative has been fully embraced by our safety team embodying our 3 golden rules for safety especially engage, creating a positive and empowering environment for our colleagues. At its core, this program is designed to provide positive reinforcement and give every team member a platform to raise safety concerns and ideas. We're dedicated to showcasing the powerful impact that positive feedback can have on individuals who consistently perform their jobs with excellence.
Our two dedicated "Be Safe" trainers have enthusiastically championed this initiative, recently rolling out specialised champions training to further its reach. We've realised that working in silos is counterproductive; by working together as a collective, we can learn from one another and achieve far greater results.
A dedicated app is at the heart of our program, allowing colleagues to easily record concerns or ideas, which are then routed to the appropriate person for action. All managers are required to complete the "Be Safe" training, ensuring that this commitment to safety is integrated into our daily operations.
This engagement in everyday activities represents a significant step forward. It can be as simple as a manager giving positive feedback to a guard for a clear and helpful announcement or acknowledging a colleague who arrives ready for work with all the correct Personal Protective Equipment (PPE). We believe that recognising these small but vital actions fosters a culture of shared responsibility and continuous improvement, making our workplace safer for everyone.
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Greater Anglia
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Stephen leads the Greater Anglia Security & Resilience Team, consisting of Emergency Planning, Business Continuity, Crime, Safeguarding, Community Safety and CCTV. Greater Anglia has been involved in, and ahead in many Resilience Fields and has led and driven the team through many recent projects and implementation of changes to ensue Greater Anglia is an industry leader, adopts and embeds best practices across the whole resilience landscape.
Recent projects have included implemented a new Major Incident Response plan, Crisis Management training for on-call managers, a multi-agency Major Incident live exercise, embedding of Samaritans training and railway safety accreditation.
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Company Name
OCS Technical Services (Formally FES FM Ltd)
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Stephen Wiskin
The rail industry is highly regulated and takes safety extremely seriously and continues to refine its safety standards year on year. Fundamental to that safety record are the people that seek continuously to raise awareness and develop a safety culture within teams. Steve Wiskin has been in the Rail Industry all his working life and is currently the Risk Manager for OCS on the Elizabeth Line Contract with GTS delivering the highest standards exemplified by RISQS audit results each year. Steve has developed his skills setsand qualifications over the last 30+ years and relating those skills to the outstanding service he delivers, both personally and professionally, to the collaborative collective of the team, deserves special recognition. Steve has set out 5 year plans to deliver our safety regime and culture and delivers year on year. Using close calls as catalyst for the safety awareness culture and setting aspirational targets (and achieving them), Steve has been instrumental in setting up and delivering the training programs for the team including Behavioural Safety, NEBOSH and Subsurface Fire Awareness. Our safety record is an enviable one Steve holds dear to his heart, and we are so proud of.
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Transport for Wales
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The TfW Trauma Training Team is nominated for their exceptional commitment to safety, recognising that it's not just about physical protection, but also psychological well-being. The team has developed a groundbreaking, organisation-wide trauma awareness and support programme to address a critical gap in support for colleagues following traumatic incidents. By embedding a culture of empathy, preparedness, and psychological safety, this initiative protects the people who keep our railways running and sets a new industry benchmark for what safety truly means.
A Critical Gap in Safety
The project was born from deeply troubling feedback from frontline colleagues who had experienced traumatic events. It became clear that the support they received was inconsistent and, at times, lacked empathy, highlighting a critical gap in the organisation's approach. The team recognised that protecting our colleagues from the psychological impact of trauma is a fundamental component of their safety, and an urgent change was needed.
Our Solution: A Proactive Approach to Safety
The Trauma Training Team's solution is a comprehensive, scalable, and inclusive programme built on three key components to enhance safety for all:
• Mandatory Training for Managers: Leaders are being equipped with the tools to recognise trauma and provide appropriate, timely support, ensuring a consistent response across the organisation and reducing the risk of a colleague falling through the cracks.
• Awareness Sessions for All Colleagues: Accessible training sessions empower colleagues to recognise signs of trauma in themselves and others, creating a more vigilant and supportive community.
• A Practical Support Document: The accessible guide provides key contacts and support pathways, empowering every colleague to seek help when they need it.
Tangible Impact and Results
Even before its full rollout, the programme has demonstrated a powerful, real-world impact. A local café proprietor, who participated in a related training session, used his new skills to assist two individuals in distress. The project is creating a ripple effect of safety beyond the company, empowering not only TfW colleagues but also the wider community.
By embedding trauma awareness and support into daily practice, the team is ensuring that no one faces trauma alone. Their work is creating a culture where colleagues are equipped to respond with empathy and confidence, enhancing mental health outcomes and making the rail industry safer for everyone. The TfW Trauma Training Team truly leads by example, demonstrating a profound commitment to the safety and well-being of all.
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Company Name
Network Rail
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I am proud to nominate the team for their outstanding cross-industry safety learning initiative following a serious operational incident in May 2024. A train was authorised past a signal at danger while the Redcar level crossing remained open to road traffic, resulting in a collision with a car. Thankfully, only minor injuries were sustained, but the potential for a far more catastrophic outcome was clear. During the investigation, it became evident that this incident held powerful learning opportunities for the wider rail industry. One of our objectives within the North & East ORA team’s safety forum with Northern was to produce a joint lessons learnt video that could be shared industry-wide. Steph worked closely with Sam McCaffery (Senior Communications Manager), who engaged the national film team led by Alex Green, including Joseph Zafar, Amy Woodall, and Ellie Miller. Steph, Sam, Matt Foote, and Stephen Hargreaves (Northern) shaped the brief ensuring the key learning points were clear, impactful, and relevant. The film team then worked from this to brilliantly bring the story to life in a thrilling and visually engaging way. Northern also provided cab footage of the incident, which added authenticity and gravity to the final product. The group’s ability to collaborate across multiple teams and keep the project aligned with its safety objectives was exceptional. They ensured that the voices of those directly involved in the incident Signaller Lennon Tambula, Driver Andrew MacDonnell, and LOM Bronwyn Hodgson were respectfully and powerfully represented. Their courage in sharing their experiences was supported by Claire Hiley, Lennon’s mental health first aider, whose care was vital to his participation. The video delivers four key learning points: 1. Take your time when making safety-critical decisions—remember Take 5 and Stop, Think, Act. 2. Ensure clarity in safety-critical communications—be Accurate, Brief, Clear, and Professional. 3. Use all available tools—route cards, rule book knowledge, and local instructions. 4. Work together—safety is a shared responsibility across the railway. The team championed a peer-to-peer learning approach, ensuring the video featured frontline staff to make the content relatable and impactful. This decision has made the video a powerful tool for safety briefs and training sessions across the industry. The video has been circulated with an overwhelmingly positive response with recipients grateful for the opportunity to learn and admiration for the courage of those involved to come forward and share their story. It will be included in the signallers development days nationally across Network Rail and driver training materials at Northern and other TOC and FOCs plus RSSB. This project is a shining example of collaboration across: North & East ORA team; North & East Local Operations team; North & East Communications team; National Film team; and Northern. Their dedication, empathy, and professionalism ensured that this video not only educates but also honours the experiences of those involved. The group’s work has helped drive home the serious consequences of our actions at work and the importance of learning from incidents to prevent future harm.
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Company Name
Network Rail
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The Track Buckle Monitoring Project team has been critical in improving the safety of track workers moving forward. Their work has meant that we can keep front-line staff safer during the hot weather period of the year, by removing the need for the track to be inspected manually by watchpersons.
Currently, there is limited site access due to the reduction of red zone working meaning less places can be safely inspected. Introducing remote conditioning monitoring will increase the number of sites that can be safely monitored from a position of safety. Additionally, the watchperson role can be vulnerable to heatstroke, heat exhaustion and other solo remote working risks, when they are out on the tracks in hot weather.
The introduction of remote condition monitoring technologies by the project team will reduce these risks dramatically, improve their welfare and less front-line staff will need to enter the live railway. The usual mitigation for managing critical rail temperature sites using a watchperson leaves a high chance of early signs of buckles being missed with watchpersons out on site manually looking at the tracks leaving a lot of chance for subjectivity. The project team introducing this new technology removes the subjectivity of this mitigation and gives accurate data that confident decision making, for running the railway safely, can be made.
Overall, the technology reduces chance of trains running over buckled track on critical rail temperature sites and this contributes positively to safety due to the reduce risk of derailment this poses, as well as the track work safety improvements the use of this technology being onsite instead of front line staff.
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Network Rail
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I am proud to recommend the Wessex Level Crossing Managers for recognition, in light of their exceptional performance, steadfast commitment to safety, and continued drive for innovation and excellence. This remarkable team of six manages a complex and high-risk portfolio of 300 level crossings, encompassing a broad spectrum of crossing types and operational complexities. Their work not only sets the benchmark across the Southern Region—where they lead in compliance and safety—but is also widely regarded as one the best nationally.
Over the past year, the team has achieved an outstanding milestone: maintaining 100% compliance across all areas of responsibility. This result speaks volumes about their meticulous attention to detail, deep technical expertise, and consistently high professional standards. In the same period, they delivered twelve major safety enhancements, all focused on improving both operational performance and public safety. Additionally, they played a pivotal role in guiding three major signalling upgrade projects that intersected with level crossings—ensuring safety, compliance, and seamless integration throughout.
A standout achievement has been their leadership of the Wessex signage upgrade programme, which covers 65% of all crossings on the route. The team not only developed the overall strategy but also led the documentation process and worked closely with contractors to ensure smooth and timely delivery. Thanks to their efforts, Wessex is now on track to become the first route in the country to complete the signage upgrade—ahead of schedule and within budget.
Their commitment to innovation and community engagement is equally noteworthy. In a creative and socially conscious initiative, the team secured approval to donate decommissioned signage to railway heritage organisations. These signs are now being sold to raise much-needed funds for the preservation of railway history—demonstrating the team’s broader contribution to the industry beyond day-to-day operations.
Moreover, the team exemplifies the Wessex cultural principle of "Show You Care." During a period when several members experienced personal loss, the team rallied around one another—providing emotional support while maintaining operational excellence and compliance. This powerful display of solidarity and resilience reflects a team culture built on empathy and mutual respect.
Their sense of community extends beyond the workplace. The team has used their volunteer days to support a variety of causes, including heritage railways, the Marie Curie Cancer Trust, the Wet Wheels Foundation, the Royal British Legion, and multiple Network Rail and South Western Railway charity events. Their dedication to service—both professionally and personally—embodies the very best of Network Rails values.
The Wessex Level Crossing Managers have made an exceptional impact—not only by elevating safety and compliance standards but by fostering a culture of care, collaboration, and innovation. Their work is an outstanding example of leadership in action, and I strongly believe they are deserving of this nomination.
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Company Name
Amulet
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The Amulet Supervisory Team has set the benchmark for safety excellence within the rail industry by turning high standards into everyday practice. When faced with complex environments and ever-changing risks, the team introduced proactive patrol strategies and tailored briefings that not only raised awareness but also prevented incidents before they could occur. Their visible leadership on the ground—whether engaging staff with real-time coaching, responding swiftly to potential hazards, or supporting passengers in challenging situations—demonstrates their commitment to safety in action. Crucially, it is their strength as a united team that amplifies their impact: by working seamlessly together, sharing knowledge, and supporting one another, they create a safer environment not just for themselves, but for colleagues, passengers, and the wider public. Their strong relationship with frontline officers is also central to their success, as supervisors are the first point of call for guidance, reassurance, and swift decision-making—ensuring officers are empowered to act safely and effectively. Through this collaboration, the Amulet Supervisory Team has fostered a culture where safety is everyone’s responsibility, making rail operations safer for all.
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STATION STAFF TEAM OR PERSON AWARD
This award celebrates the outstanding contributions of station staff who provide exceptional customer service and ensure smooth station operations. Whether through safety, communication, problem-solving, or customer care, nominees in this category make a significant difference in passengers’ journeys. Judges will be looking for individuals or teams who go the extra mile to enhance the travel experience through professionalism, dedication, and teamwork.
Example job titles in this category:
Ticket office / Booking staff, Retail, Transport Police, Cleaners, Customer Service, Travel Centre Staff, Station Supervisor, Station Sales Assistant, Station Customer Service, Team Leader, Service Delivery Assistant, Sales Point Assistant, Station Manager, Revenue and Security...
You can see all the past winners here.
Company Name
Transport for Wales
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'Al Griff' is the definition of an unsung hero. Since 2009, he has been the quiet force behind the scenes, ensuring our stations remain safe, clean, and welcoming - often before most of us have even started our day. As a mobile station environmental operative, Al sets out at the crack of dawn, tackling everything from emptying bins to handling the most unsavoury biological issues with professionalism and zero complaint.
But his contribution goes far beyond the job description. He’s the person every team member knows they can approach with any request - no matter how unusual - and he’ll do his absolute best to help. His initiative and craftsmanship are legendary: when a colleague needed a drain cover replaced and none could be sourced, Al went home and built one himself. He’s constructed notice case frames for two stations using his own materials, and most touchingly, he built a memorial bench with a dedication plaque to honour a colleague we sadly lost in 2024.
Al’s work ethic is matched only by his humility. He doesn’t wait to be asked - often, when a call-out comes in from train crew, he’s already on site and the issue is resolved before the request even reaches him. His dedication, resourcefulness, and quiet leadership have earned him universal respect across the stations team, from frontline staff to senior managers.
Al doesn’t seek recognition, but he absolutely deserves it. His work is the glue that holds our stations together, and his impact is felt every single day. This nomination is a small way to say thank you for the countless ways he makes our railway better.
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London Northwestern & West Midlands Railways
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Since Andy joined the revenue protection department, we’ve witnessed nothing short of a transformation across our network. Through his sharp focus, relentless drive, and leadership, there has been a significant increase in performance from the team resulting to an impactful rise in Revenue each period, a clear message that fare evasion will not go unchecked.
Andy has been instrumental in turning valuable intel into real, measurable action. His implementation of targeted diagrams to tackle high ticketless areas has proven incredibly effective. Thanks to these initiatives, we’ve seen a notable decrease in short fare evasion from stations like Five Ways, University, Aston, and Duddeston, results that speak volumes.
But it’s not just the outcomes. Andy embodies the qualities that inspire teams to go further. His resilience in the face of challenges, his patient and proactive mindset, his natural motivation, and the fact that he is multi-skilled across every front. Whether he’s leading the Revenue Department not just on the ground with the team or driving strategy with the Digital Fraud Team, Andy leads with purpose and impact.
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South Western Railway DFTO
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Antonia always provides outstanding customer service. Antonia exemplifies everything the rail industry strives to be, compassionate, resilient, and relentlessly committed to the passenger experience. As a station staff colleague, she doesn't just perform her duties, she elevates them.
One of the Antonia's standout strengths is her exceptional public announcement. Clear, calm and reassuring, her voice has become a familiar comfort to regular passengers and a guiding presence for those unfamiliar with Clapham Junction station. Whether she's delivering service update, safety information, Antonia's tone and timing are impeccable ensuring that passengers feel supported, respected and informed. One could say Antonia is doing her job but what makes a difference is the way she does it; the compassion she shows for others and her commitment and attitude.
She is consistently proactive, anticipating passenger needs before they arises and taking initiative to resolve issues swiftly and effectively. Her polite, friendly and kind demeanour crates a welcoming atmosphere that puts passengers at ease, even during stressful travel journeys. Antonia's natural warmth and professionalism make her a trusted figure at the station.
Antonia is also incredibly efficient handling complex situation with speed and clarity, never compromising on safety. She motivates the entire Clapham Junction team with the energy and positivity, leading by example and lifting morale even on the busiest days.
Her presence makes a noticeable difference, not just to everyone she works with.
Her ability to remain composed under pressure and trat every customer with dignity and care has earned her the admiration of colleagues and passengers alike. She's known for going above and beyond like the time she personally assisted an elderly passenger who had missed their connection, staying with them and arranging alternative travel while offering reassurance and a warm drink.
As one passenger put it: "I really appreciated the service provided by Antonia. I would be totally lost without her advice and help and I believe other travellers would too". Another added: " She makes it a pleasure to travel even on winter days. She is absolutely exceptional". Antonia's name is frequently mentioned in customer comments, often accompanied by words like lifesaver and the reason I made it home". Antonia reminds us that empathy and professionalism can and should go hand in hand. She is not just a station staff she is the heart of Clapham Junction station. At an individual level Antonia brightens up the day!
At a service level she ensures delivery of high quality service, ensuring appropriate support and advice is given, and staff are supported, going above and beyond when needed. At an organisational level she is an ambassador for our expectations of values and behaviour. She delivers excellence, achieves ambitions (for herself and others) supports people in working together to ensure a good service and everything she does is underpinned by compassionate care for those she works with.
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Company Name
SWR
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I have worked within this team for approaching 20 years, part-time and full-time. Obviously, the members of this team have changed through that period. What hasn't changed though is the exemplary practice, towards customers and colleagues. When I first trained and joined this team, I was struck by the professionalism of the senior clerks and how their clarity and consistency in adherence to protocols, impartial retailing, customer service standards and support of colleagues set the ethos for new colleagues entering and became a working pattern as natural as breathing.
Time moves on, but that stong ethos - to do your job correctly, adhering to protocols, consistently to the highest possible standard, every day, is as strong as it was when I started. I can only nominate today's team but they are exceptionally competent and take pride in delivering a professional service to customers, upholding impartial retailing, giving excellent advice to customers, proactively, beyond the question asked (or indeed not even thought of yet!). The ticket office team is consistent to briefed protocols, actively aiming to never pass a problem on to another colleague, at station or on board. Every member of the team is proactive in sharing new knowledge and new information and their supportiveness of each other makes for a really effective working environment; good for us, but frankly good for the company too. Customers feedback satisfaction all the time to the team, verbally, and once in a while someone writes to a manager or the customer service centre and that positive feedback becomes 'real ' - quantifiable and measurable for statistical purposes. There is a wide breadth to "doing ones job"; this team go the top of that range and beyond every day, on good days and through disruption.
Ticket Office Bournemouth:
Jane Jerrard, Peter Squire, Raquel Meehan, Tim Fletcher, Jane Courtney and not forgetting our GPRs, Rebecca Stanley, Shannon Lewis, Kevin Blackman, Gareth Dark
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Company Name
Govia Thameslink Railway
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I am nominating Brinsley Gordon for Rail Manager of the year as he constantly goes above and beyond and has proven to be the true definition of a Leader and Manager.
Having recently rejoined the team of Thameslink South, Brinsley has taken the time to get to know his team at Farringdon to understand their frustrations, challenges, strengths, and weaknesses.
Since the opening of the Elizabeth Line, Farringdon has become a constant hub of activity facing many challenges outside of the direct control of the station team. Passenger numbers have increased significantly, and the layout of the station has required a robust operating model to ensure the safe management of the Platform Train Interface at our busiest times.
He has made himself available for his team when they need him and will always be seen leading from the front during challenging times. He is often seen undertaking passenger assists, making announcements and monitoring the platform train interface to ensure our people are kept safe.
He has built strong relationships with colleagues at TfL and continues to collaborate with them working towards us being stronger together.
Being open and receptive to constructive criticism, he will always look at ways to improve a situation ensuring the business needs and those of his team are taken into consideration.
He is not afraid to have difficult conversations and will challenge those not performing as required to reflect on their actions to recognise what they could do better.
Not wanting to let his team down he has been there during hectic evening peaks, industrial action, events and general disruption. His high level of flexibility and willingness to go the extra mile has earned him huge respect from his direct reports and trust.
I would love for him to be recognised for the fantastic work he does day in and out making it all look effortless.
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Greater Anglia
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The Cambridge Helpdesk team is one of the most adaptable teams I have ever witnessed. In the last year they have completed over 9000 passenger assists, dealing with everything from people with mobility issues who require help to board a train to passengers who require emotional support due to the busy train station environment. As a Category A station the Helpdesk team are also required to carry out Security Checks every 30 minutes in our high traffic Red Zone as well as providing train information and onward travel information at at station that has a large number of commuters and tourists on an everyday basis. During disruption the team must adapt again, carrying out all their normal tasks whilst keeping passengers updated about the disruption and organising taxis and buses to get people to their final destinations. Despite what can be gruelling days the Helpdesk team work hard to ensure that every passenger interaction is a positive one, understanding that passenger assistance is often more about reassurance than it is action; reassuring the passenger that they are on the right train, that they will get a seat, that someone will be there to meet them at the other end, that they are not a burden. The Cambridge Helpdesk Team are exactly what every customer is looking for when they enter a station, someone who is happy to help, someone who is always putting the passenger first, someone who cares.
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Company Name
Carlisle Support Services
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I am proud to nominate our Events Supervisor Team for the Team of the Year Award in recognition of their outstanding leadership, professionalism, and dedication during a series of high-profile events at Tottenham Stadium, including the Beyoncé and Chris Brown concert. They lead throughout the year all major events and football events with a strong Team of over 30 staff at White Hart Lane Overground Station. Chenelle Phillips, Aimee Yates, Daniel Ibe, Rhianna Harrison-Yates, Serena Levy and Hamza Abdirashid.
Faced with enormous crowds, tight schedules, and complex planning, this team rose to the challenge with unwavering focus and exceptional coordination. Their guidance and support ensured that every member of the wider events team operated smoothly and confidently, even under pressure.
Thanks to their leadership, thousands of passengers using White Hart Lane Station can travel home safely and without incident. Their ability to manage crowd flow, respond to challenges in real time, and maintain a calm, reassuring presence was nothing short of remarkable.
Flawless Operational Execution during multiple large-scale events
Strong Leadership and Team Coordination across all shifts
Zero Incidents or Accidents despite high footfall and complex crowd dynamics
Exemplary Representation of our values in action
This team didn’t just manage events—they led with excellence at White Hart Lane, ensuring safety, order, and a positive experience for all. Their performance has set a new standard for what great teamwork looks like in the rail industry.
They are, without a doubt, the best team for the job—and the best team of the year.
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Greater Anglia
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The Chelmsford Station team consistently goes above and beyond to deliver exceptional customer service and ensure smooth, safe, and reliable station operations.
Over the past year, the team has played a vital role in significantly improving passenger assistance within Greater Anglia. Staff remain extra vigilant through our service quality regime, proactively identifying faults and working tirelessly to ensure swift repairs. Their dedication to maintaining high standards has directly enhanced the passenger experience.
Chelmsford is proud to deliver excellent punctuality, with minimal delays ensuring passengers reach their destinations on time. This commitment was particularly evident during major events such as Radio 2 in the Park. With over 40,000 attendees on the Saturday alone, our staff worked additional shifts and coordinated extra and later train services, ensuring every passenger could travel home safely and smoothly — without a hitch.
Every day, our ticket office staff go the extra mile to provide clear, helpful advice and ensure passengers receive the best value for money. Meanwhile, our platform team keeps travellers fully informed through regular, accurate announcements, giving them confidence and reassurance throughout their journey.
Through professionalism, teamwork, and an unwavering focus on customer care, the Chelmsford Station team has made a real difference in passengers’ journeys. Their dedication to safety, service, and communication exemplifies the very best of railway staff.
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Company Name
Avanti West Coast and West Midlands trains
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Nomination for Station Staff of the Year – Adrian Worsfold (Avanti West Coast) & Chris Blake (West Midlands Trains)
We are proud to jointly nominate Adrian Worsfold of Avanti West Coast and Chris Blake of West Midlands Trains for the Station Staff of the Year award. As long-standing members of Team Euston, both Adrian and Chris have been integral to every success, improvement, and innovation at the station over recent months. Their unwavering passion, cross-industry leadership, and absolute commitment to delivering exceptional customer experience make them truly deserving of this recognition.
From the outset, Adrian and Chris have worked hand in hand to help shape Euston into what it is today — a station that is continually evolving to better meet the needs of its customers. Their care, drive, and collaborative spirit have made them both cornerstones of Team Euston. They don’t just talk about change — they lead it.
Adrian, stepping up from Customer Experience Manager to Interim Head of Stations for Avanti West Coast, has shown exceptional vision and agility in leadership. He is always thinking about how to improve the customer experience, and his strategic influence extends far beyond his job title. He brings people together across roles and organisations, constantly asking the right questions, championing innovation, and keeping the customer at the heart of every decision.
Chris, as Regional Station Manager for West Midlands Trains, plays an equally critical role. He brings professionalism, operational expertise, and a forward-thinking mindset to every situation. His presence on the ground and his leadership behind the scenes help drive consistent improvement. Chris's ability to collaborate, influence, and lead across boundaries is a major reason for the success we’ve achieved.
Together, Adrian and Chris form a leadership partnership that is both inspirational and effective. They are trusted voices across the industry — calm in a crisis, creative in planning, and relentless in their commitment to improvement. Their joint efforts have directly contributed to several recent achievements at Euston, from operational enhancements to customer service excellence.
What sets them apart is not just what they do, but how they do it. They lead with empathy, clarity, and humility, earning the respect of everyone they work with. Their thought for the customer is ever-present, whether it’s long-term strategy or day-to-day operations. They champion a cross-industry, one-team approach — breaking down barriers and ensuring that every improvement benefits everyone who uses the station.
Adrian and Chris are not only a credit to Avanti West Coast and West Midlands Trains — they are a credit to the entire rail industry. Their leadership continues to drive Euston forward, and I feel genuinely lucky to work besides two individuals who are such powerful forces for positive change in rail.
For their dedication, their leadership, and their passion, we are proud to nominate them as Station Staff of the Year.
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Govia Thameslink
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City Thameslink is a very hidden away yet complex station. One of only 2 sub service stations on the GTR route. This year the staff have faced major difficulties head on. In February the station suffered a significant flood effecting the Holborn end of the station. This saw the station closed fully for 2 days and then partially opened for 2 weeks. During this time staff and supervisors were hands on dealing with ever changing requirements from all our internal departments, as well as legal requirements as a sub surface station. The staff worked as a team and did all they could to help our customers as their travelling routines were changed. Staff also relocated to other stations to support their colleagues with the extra footfall.
On reopening staff had to manage areas of the station being closed and assist passengers around the station and those with extra mobility requirements. Working in a central London station, with multiple facility restrictions is tough, even now we still are managing without working escalators as a knock on from the flooding. Staff continue to set a high standard of customer service for our customers trying to navigate a challenging station footprint. Well done to all involved this year.
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Greater Anglia
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Led by their Supervisor, Caroline Wyss, the team at Clacton has evolved in the last year with some new faces, fresh ideas and a spruce up for the entrance and booking hall. Due to the high number of Passenger Assist bookings, we were successful in adding another post to the station, in the form of a welcome host to support the ticket office team. This position went to Monika Rendes who is top of the charts for passenger assist bookings for an individual user. Monika has been brilliant since joining & is always found on the station concourse ready to assist customers or just keeping the place tidy. Our other clerks, Alexia Denney, Arjun Babu & Rachel Harris have all played their part in the amazing passenger assist stats but also, a recent SQR station audit score of 100%, which for Clacton is impressive considering its issues with anti-social behaviour. The way this team treats & supports each other & our customers exemplifies our team code & they have been a credit to GA and a pleasure to manage this last year. It is very important to mention Mark Cornell, who is our Carlisle cleaner at Clacton & has been for many years. We consider him one of our own & he is as much a part of the team as everyone else. His efforts are appreciated by everyone at the station & he supports our team members in every way he can.
This team goes above & beyond for each other & our customers. We have received numerous amounts of praise for this team through our Contact Centre. They are all heavily invested in the Station & Greater Anglia which resulted in their recent 100% SQR station audit. The station team always decorates the booking hall during the festive period in December, which our customers love, some family's even having photos with their children next to the decorations. They also recently decorated the booking hall for the Clacton Air show which was nice.
Caroline Wyss, Alexia Denney, Arjun Babu, Monika Rendes & Rachel Harris - amazing team!!!
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Merseyrail
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Colin Crawley, Station Assistant, Liverpool South Parkway
Colin is exceptional when it comes to assisting our customers, colleagues or staff, however, he is also aware of anything that can have a detrimental impact on a customer’s experience and keeps the management team informed about any anti-social, facility/asset or other issues that could create a negative impression. Although this is a collective approach Colin strives for improvement where it is required and regularly keeps all updated regarding any issues that may impact the station and/or his colleagues.
Colin is also keen to assist colleagues who may need advice or guidance which is also emphasised by the fact that he is a Mental Health First Aider. He actively participates in the Health & Wellbeing Initiatives and is an RMT Representative. Colin has also participated in the New Uniform Wearer Trial and has provided detailed feedback. He has supported colleagues in his own time and does not make a fuss when given positive feedback, always insisting it is just part of his job.
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Merseyrail
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Conor Lane-Smith, Station Retailer, Liverpool Central
Conor is a massive support to his colleagues and to the management team. He will support his colleagues in multiple ways such advising re opening a station they haven't been to before, ticket issues, alarm codes etc. He will do this in his own time as well as during working hours and seeks no recognition for it, he simply does it for the benefit of his colleagues. Conor is also a massive support to Station assistants and particularly focuses on any new starters, using his experience as a station assistant to pass on useful tips and information about things like travel safe, accident reporting, day to day duties etc. Conor's colleagues consistently give him positive feedback and they massively appreciate what he does for them. From a management point of view, Conor is reliable, trustworthy and honest. He is a pleasure to work with and his dedication to his role and staff is clear to all. Conor has also in the past assisted in the training of Station Assistants and Station Retailers and always makes himself available to all for support. He is a massive credit to himself and the business and shows his passion and commitment consistently. He is great with passengers and will help them in any way possible. He would be a worthy winner of this award.
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Carlisle Support Services
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Daniel Clarke is the security supervisor at Hull Station. Hull is one of the busiest stations on the network and also has a bus interchange attached to the station. I believe Daniel should win this award for numerous reasons.
Firstly, he has dealt with 81 incidents this year, these being a mixture of suicide interventions, safeguarding incidents and aggressive behaviour. Secondly, Daniel has an extremely good rapport with TPE station staff, BTP, members of the public and his colleagues. Leading a team of 6 officers, Daniel has helped deliver operational needs and cascading intel to the correct personnel. Alongside this, he has been heavily involved in utilising the Safety Hub at the Station. The Hub provides a private, safe place for triaging incidents, especially ones of a more sensitive nature.
Daniel has also recently been awarded a Core of Carlisle. This was in recognition of a safeguarding incident where he identified a distressed female at 13 years of age, who had been receiving threats, and he kept her calm whilst he contacted BTP until their arrival.
Daniel has also prevented a suicide when a lady who wanted to end her life was threatening to jump from the top of the bike sheds. Daniel once again kept this woman calm as he awaited BTP’s arrival, and once they did arrive, he helped get her to a safe space. These are only two examples of the extraordinary work Daniel does at this station; he is an asset to Hull and to the Carlisle Support Services family.
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Network rail
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Nomination for Station Staff of the Year – David Allen (Network Rail)
We are proud to nominate David Allen of Network Rail for the Station Staff of the Year award at the 2025 Rail Staff Awards. David embodies everything this category stands for — exceptional customer service, professionalism, and a genuine passion for making a difference to every passenger’s journey.
David is known for his caring and visible presence within the station. Whether he’s assisting a customer in need, resolving a complex issue, or simply offering a reassuring smile, David is someone passengers — and colleagues — can rely on. He brings a level of consistency, energy, and empathy to his role that has a real and lasting impact.
Recently promoted from Customer Service Assistant to Supervisor, David has demonstrated that his leadership potential matches his customer focus. In his new role, he continues to lead by example, bringing the same passion and positivity that made him stand out in his previous position. His smile and positive energy are often what gets others through the busiest and most challenging of days.
One of David’s greatest strengths is the trust and confidence he inspires in others. As a leader, I have complete trust in David to deliver what’s needed for the station — whether it’s handling operational matters, stepping in during disruption, or being a calm and effective communicator in high-pressure situations. His judgment is sound, and his actions are always grounded in care for both customers and the team.
David is also someone who is always looking forward. He brings innovative ideas to the table to improve how we serve our passengers — ideas that are both practical and impactful. His suggestions often focus on communication, station layout, and better accessibility — areas where small changes can make a big difference. His proactive mindset shows his deep understanding of both the customer experience and station operations.
What truly sets David apart is his natural connection with people. He doesn’t just serve customers — he uplifts them. He takes time to listen, to help, and to reassure. Customers leave the station feeling supported and valued. His clear, calm communication style helps diffuse tension, build trust, and keep things moving, even during the most challenging moments.
He also plays a vital role within the team — uplifting colleagues, sharing knowledge, and creating a positive, respectful environment. His leadership style is one of encouragement and empathy, helping to raise standards and morale across the board.
In short, David Allen is everything great station staff should be: dedicated, passionate, reliable, and inspiring. His service improves lives, his attitude boosts morale, and his leadership continues to move us forward. For all these reasons and more, we are proud to nominate him as Station Staff of the Year.
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Carlisle Support Services
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Dorian Jacobs is the very embodiment of customer service excellence and an invaluable member of the team. He consistently goes above and beyond—not only for our customers but also for his colleagues. Wherever Dorian is present, operations run seamlessly, morale is high, and both staff and passengers feel reassured by his presence. His absence is felt deeply; staff and customers alike express genuine disappointment when he is not on duty, a true testament to the impact he makes.
While Dorian possesses all the credentials and qualities to be an SDM, his passion for the frontline is undeniable. He thrives in this space because it is where he can directly support people—something he truly loves and excels at.
I had the privilege of personally witnessing a moment that speaks volumes about his character and professionalism: Dorian saved a life. In what could have been a chaotic and overwhelming situation, he remained calm, decisive, and completely focused on what needed to be done. His leadership, composure, and teamwork in that critical moment demonstrated exactly what it means to be a true leader.
To say that Dorian deserves recognition would be an understatement. Even if he were to receive this award, it would only begin to reflect the immense value of his contributions to the London Overground. His dedication, professionalism, and humanity set a standard that inspires us all.
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Network Rail
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Elizabeth has been truly inspirational and supportive to everyone at Birmingham New Street Station. She has introduced new ways of working and includes all those around her. From a 12 month secondment from Cross Country we are more than delighted she is now the Station Manager a Birmingham New Street. Nominated for Major Station of the year award ( sadly unsuccessfully) Elizabeth continues to champion us all. Thinking outside the box??? Definitely
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Merseyrail
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Emma Fagan, Station Retailer, Ormskirk
Emma is an exceptional team member who consistently goes above and beyond, giving her all every single day. Her dedication to both customers and colleagues is unwavering—she’s always approachable, wears a smile, and tackles every task with enthusiasm, no matter how challenging.
Emma’s commitment to excellence is evident in everything she does. She never leaves a job unfinished and takes pride in knowing many of our customers by name, building genuine connections that enhance their experience. Managing five stations is no small feat, yet Emma handles it with remarkable efficiency and grace.
Over the past 18 months, Emma has played a vital role in supporting her teammates. She’s generously shared her knowledge, trained others in new tasks, and offered guidance in areas where they’ve needed help. Her support doesn’t stop at the workplace—Emma is always just a phone call away, ready to lend a listening ear whenever her colleagues need it.
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GWR
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In every workplace, there are individuals whose contributions extend far beyond their job description. Emma, in her role as Dispatch Supervisor at Weston-super-Mare, exemplifies this. She is not only responsible for the safe and efficient running of the station, but she also demonstrates an unwavering commitment to her colleagues, customers, and the wider rail network. Emma’s professionalism, kindness, and dedication make her an invaluable member of staff and a true inspiration.
Emma’s core responsibility lies in ensuring trains are dispatched safely and on time. She consistently manages this with precision and care, maintaining smooth daily operations at the station. In addition, she ensures all S&BB tasks are completed promptly, keeping the station compliant and on target. Her attention to detail and ability to balance multiple tasks reflect her strong organisational skills and commitment to operational excellence.
Emma’s impact goes far beyond her immediate role. She actively supports Gateline and ticket office staff, ensuring customer safety both within the station and during busy arrival and departure times. On several occasions, she has travelled to Exeter in her own free time to assist their team with S&BB tasks, demonstrating her loyalty to the wider network, not just her own station.
Emma’s efforts also enhance the customer experience. She has purchased flowers with her own money to make the station more welcoming and takes the lead in organising community-focused events such as the station carnival. Under her leadership, the carnival has run for two years without incident, showcasing her ability to deliver safe, enjoyable, and inclusive events while maintaining punctual train services.
Emma is both a qualified first aider and mental health first aider, roles she treats as vocations rather than obligations. She regularly provides health and wellbeing advice to colleagues, offering comfort during difficult times and stepping in to cover additional duties when sickness absences arise. Her organisation of the annual Mental Health First Aid Awareness Week highlights her proactive approach to wellbeing, ensuring colleagues feel supported and valued.
Despite the challenges presented by anti-social behaviour at Weston-super-Mare, Emma remains a source of strength and reassurance for her colleagues. She offers guidance, protection, and moral support, even when she is off duty. This level of commitment speaks volumes about her character and leadership.
Emma leads by example. She is tireless in her work ethic, often described by colleagues and customers alike as someone who “cannot be still.” Her energy and drive motivate those around her, fostering a culture of professionalism, care, and teamwork. She demonstrates that true leadership is not about authority but about service, compassion, and dedication to others.
Emma embodies the qualities of an outstanding Dispatch Supervisor. Through her operational excellence, support for colleagues and customers, commitment to wellbeing, and leadership she has made a lasting impact on her station, her colleagues, and the wider rail network. Her selfless contributions create a safe, welcoming, and supportive environment for everyone.
Emma is far more than a member of staff she is the heart of her station.
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Amulet Security / Northern Trains
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Eugene Obeng has now been an RSAS Accredited Travel Safe Officer on the Northern Trains Contract for a number of years.
Throughout this time, he has consistently represented himself, Northern Trains Ltd, Amulet Security and the RSAS Scheme to the highest of professional standards whilst ensuring safety and security remains at the forefront of his mind.
TSO Obeng has developed a strong working knowledge of his powers as an accredited officer as well as the impact he can have on the communities that are affected by the railway. By doing this, he has ensured he has the foundations to allow him to effectively enforce on the railway without compromising himself but also allowing himself to identify when a more tailored approach is required to deal with complex situations, particularly relating to safeguarding concerns or general customer service.
Eugene’s proactive approach can be best evidenced by his ability to report and resolve issues, with Eugene inputting over 1,000 incident reports over the last 12 months with some extremely positive results achieved thanks to his willingness to help others and create a safer railway network for all.
Without doubt, the Northern Trains network is a safer place with TSO Obeng active on it. He consistently displays all the desired qualities of an Accredited officer being proactive, professional, compassionate and honest whilst providing the necessary deterrent or intervention to protect the networks passengers and assets.
Eugene is an extremely popular figure within the Central region with him regularly being rewarded for his approach and ability to ensure people remain safe in his care.
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South Western Railway
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The South Western Railway (SWR) Revenue Protection Team has long been a pillar of integrity, professionalism, and resilience on the rail network—but in the past year, their dedication has stepped firmly into the spotlight with the widely viewed and critically praised series Fare Dodgers at War with the Law.
This documentary-style series didn’t just entertain; it showcased the human face of revenue protection. The team was portrayed not as enforcers, but as committed railway professionals who believe passionately in fairness, customer safety, and preserving the value of the rail network for everyone. From difficult conversations on platforms to calmly handling confrontations, the team’s empathy, diligence, and respect for the rules shone through every episode.
The impact of the series has been profound. Public perception of revenue protection staff has shifted positively, with many viewers expressing newfound understanding and appreciation for the complex and often thankless role they play. The team has managed to blend enforcement with education—ensuring fare evasion is tackled without losing the human touch. The documentary even inspired several individuals to become the next generation of Revenue Protection colleagues working at London Waterloo.
Behind the cameras, the team’s performance has been equally impressive. Over the past year, they have delivered significant reductions in fare evasion across key routes through targeted operations, intelligence-led patrols, and strong partnerships with British Transport Police and other departments. Their results are tangible: more revenue reclaimed, improved deterrents, and a safer, more honest rail environment for passengers.
By inviting transparency and public scrutiny through Fare Dodgers at War with the Law, SWR’s Revenue Protection Team has raised the bar for the entire industry. They’ve proven that robust enforcement can go hand-in-hand with empathy, professionalism, and public engagement.
They are not just protecting revenue—they’re protecting the trust between railway services and the people they serve.
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GTR
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The team work Incredibly hard not only on the frontline, but behind the scenes to reduce the amount of ticket fraud through digital sales. The team contribute to our paying passengers experience by ensuring everyone gets value for money and everyone purchases the right ticket for their journey.
They work collaboratively with 3rd party retailers and with many departments within GTR to ensure we work smart and spend wisely on every aspect of their role.
The process of building a case against someone takes team work to another level as they need to look for suspicious purchasing patterns which we use a exceptional search engine for. Data is then requested from the 3rd party retailer and then a fraud officer will Interview the person. It is like a jigsaw puzzle and all the pieces have to be in place and everyone knows they are accountable for their part in the process.
This team really show that even when they are Interviewing someone who may be in a bit of trouble, that they deliver 100% customer service in what can be difficult circumstances.
I am extremely proud of everyone in the team by their professionalism and dedication in the work that they do. They re fair and transparent in their role, and they lead by example in delivering our company values. Fraud Investigation saves not only the train operator lost funds, but also contributes to people making better choices
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Merseyrail
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From the moment Gemma joined the company, she has consistently demonstrated exceptional customer service skills. Her natural ability to connect with passengers and colleagues alike has made an immediate and lasting impact. She brings a proactive, can-do attitude to every shift and is someone who thrives working independently. Her reliability and professionalism mean she requires no supervision, yet she consistently sets the standard for others to follow. Gemma leads by example, showing initiative, empathy, and dedication in everything she does. As a team player, Gemma has seamlessly integrated into the station environment. Her positive energy, approachability, and genuine care for others have made her a beloved member of the team. She gets along effortlessly with everyone and is especially brilliant with customers, always going the extra mile to ensure their experience is smooth and enjoyable. Gemma is already a valued asset to her station—respected by her peers, appreciated by passengers, and trusted by leadership. We’re lucky to have her, and we’re excited to see the continued impact she’ll make across the network.
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Amulet Security / Northern Trains
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Travel Safe Officer George Mitchell has had yet another fantastic year, following on from the previous where George helped lead the Samaritans “Small Talk Saves Lives” campaign and visited numerous local schools to educate youngsters, George has built on this with some exceptional results throughout 2025.
TSO Mitchell has a selfless approach to all he does daily, often participating in projects and raising awareness of the TSO role with the communities in which he operates within.
George is vastly experienced in all that he does and takes immense pride in all things safety and security, evidence by George being the recipient of numbers internal and external awards over the last couple of years including being highly commended in the Rail Staff Awards lifesaver category in 2023, something of which George and ourselves at Amulet are extremely proud of.
George makes an impact everywhere he visits across the network and has recently sacrificed his time to visit other regions and operations to help train and guide other officers on security related procedures in a bid to share his experiences, best practice and develop his colleagues, another selfless yet not surprising act from someone who consistently comes forward to support both Amulet and Northern Trains.
George remains a model professional with a positive attitude to all tasks required, I believe George would be fitting of this award for his consistent efforts over a number of years to maintain safety and security across the Northern Trains network where he places staff and passengers at the forefront of all he does daily.
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Network Rail
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The team have been active supporters and advocates of Pride for many years, always striving to learn more, provide a safe place for passengers - visibly with lanyards/pins, verbally with their support for passengers in the station and practically for their recent advocacy (in infancy) to introduce a gender neutral toilet.
Our multi faith room has recently been upgraded to ensure easier access for the communities who require it - demonstrating their commitment to continuously improve in this space.
Work has been ongoing with White Ribbon for many years, having recently been part of an award (as part of Scotland's Railway) to recognise their advocacy in this area. Working with RDG to showcase the VR headsets is a continuation of this.
The station tour and museum is reviewed to ensure equality shines through in the history - with work ongoing with Inspire to create a women's history section.
The SSM who was acting Station Manager has agreed to support on Career Ready for next year, our social mobility partnership where students have a mentor and are placed with an organisation for 4 weeks. The station host the students for a day each year, but to host a student for the time frame is a great step in demonstrating the variety of work taking place in our railway to those who might not access it.
The passenger assist team are brilliant, with a great level of support and professionalism (as are Edinburgh) and their ways of working should be echoed around other managed stations.
National Inclusion Week 2025: Glasgow Central proudly hosted the Inclusion Marketplace during NIW25, welcoming local charities and community organisations to connect with railway colleagues and the public. The team also supported donation drives for Glasgow Women’s Aid. Their efforts were part of a broader campaign themed #NowIsTheTime, which called for action, not just awareness.
Glasgow Central Station is a living example of how operational excellence and inclusive values can work hand in hand. Their contributions during National Inclusion Week 2025, alongside their year-round advocacy, demonstrate that inclusion isn’t an initiative—it’s a culture. They are the cogs working together to make equity visible, actionable, and enduring.
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Hull Trains
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The Hull Trains Service Delivery Team exemplifies outstanding customer service and operational resilience, especially recently during one of the most challenging periods in the company’s history.
Since 31st March 2025, the team has faced the ongoing threat of industrial action from ASLEF, due to an ongoing dispute about the dismissal of a former employee.
Multiple, often last-minute, strike announcements from ASLEF aimed to disrupt planned operations. Despite these pressures, the team has maintained an exceptional level of service, successfully operating a large number of scheduled train services, often a full timetable. This is a remarkable achievement that reflects the Service Deliver Team’s professionalism, adaptability, and unwavering commitment to passengers.
This sustained performance has required significant adaptability and collaboration across the team. Driver Trainers and Senior Managers have stepped back into driving roles to cover gaps, while onboard crew have responded to frequent and unpredictable changes with calm efficiency and a customer-first mindset. Their ability to adapt at short notice, while maintaining high standards of service and safety, has been instrumental in minimising disruption and preserving customer confidence.
A particularly notable example of the team’s dedication occurred during the Hull KR Rugby League Final in London, a major event for the city of Hull and its supporters. Despite the operational challenges, the Service Delivery Team added extra services to accommodate increased customer demand and ensured that every customer travelling to London arrived in time for the match. This proactive and customer-focused approach not only demonstrated logistical excellence but also reinforced the team’s deep understanding of the communities they serve.
Throughout this period, the team has consistently demonstrated the values that underpin exceptional customer service: empathy, professionalism and a proactive approach to problem-solving. Their efforts have not only kept trains running, they have kept passengers informed, reassured and supported during times of uncertainty.
Louise Mendham, Service Delivery Director at Hull Trains, commented: “I am incredibly proud of the entire Service Delivery Team. Their dedication, flexibility and commitment to our customers has been nothing short of inspiring. To maintain such a high level of service in the face of ongoing unplanned disruption is a testament to their professionalism and teamwork. They have gone above and beyond to ensure our passengers continue to receive the experience they expect and deserve.”
The Hull Trains Service Delivery team has played a vital role in upholding the reputation of the rail industry during a period of significant challenge. Their actions have fostered trust, demonstrated resilience, and delivered a consistently high standard of customer care. They are truly deserving of recognition in the Customer Service category of the Rail Staff Awards.
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c2c
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Iftikhar embodies incredible customer service skills in some of the most challenging circumstances in Rail in the UK. I have observed Iftikhar, on countless occasions, dealing simultaneously with elderly or disabled customers, tourists requiring information, customers needing journey information, people needing help with their payment card, and sadly even fare evaders. This is because Barking Station is one of the busiest in the country despite its modest physical structure, and this therefore creates one of the most intense flows of passengers anywhere on the network.
Regardless of this, Iftikhar always has a smile on his face, he always makes people feel as though he has time for them and he even manages to build a rapport with would-be fare evaders who he has observed and helped prevent travelling in the past. He is well loved and respected by his colleagues and I’ve had that specific feedback from security colleagues who work alongside him, as they are also assured when Iftikhar is at work as he owns the gateline, he owns communication with customers, and he is very proactive in managing entries and exits, where the flow can change within a matter of seconds. Even just watching Iftikhar at work can tire me out, such is the intensity of the workload he gets through.
I always feel that Iftikhar presents in impeccable fashion too – he is one of the smartest colleagues on our network and he always oozes a sense of calm, authority and style at the same time. I see him as a natural leader and, observing his interactions with colleagues at work, it is clear that they see him in the same way too.
At times, because of Iftikhar’s nature and his desire to maintain such a high standard, and operating in such a potential hostile environment, he has sadly been assaulted at work. Despite this, Iftikhar has continued on his path of being a fair, calm, friendly and polite customer service professional. I am not sure that anything can phase him – even when the station is most busy and could be chaotic, at the height of peak disruption, Iftikhar brings his sense of calm and manages to cool customers and colleagues alike with his constant flow of information, being on his feet and always looking for who to help next.
I do not think I’ve come across better customer service skills in the railway and certainly not in more challenging circumstances. For me, Iftikhar must win this award as testament to the character he has and the passion, care and attention he brings to the role and how he uses this to drive up standards amongst his peer group – several of whom describe him as a mentor to them. I am privileged to work on the same railway as Iftikhar.
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Amulet Security / Northern Trains
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Blackpool based Travel Safe Officer Isaac Greenwell has rose to prominence in such a short space of time and become an integral part of the Northern Trains West region.
An individual who epitomises professionalism and passion and has drew plaudits from our client Northern Trains on a number of occasions and places the safety and security of those utilising the network at the heart of all he does daily.
Isaac despite his relatively short time on the operation has developed from officer to assistant supervisor and often takes responsibility for the West region.
Isaac consistently strives for greatness and inspires others to do the same, often working on a number of projects with key stakeholders to enhance the reputation of the team and overall contract including ongoing work with Northern Trains around the White Ribbon campaign centred around reducing violence against women and girls.
All this whilst carrying out his daily duties to an extremely high standard and continuing his professional development alongside his supervisor/mentor Matthew Smiles.
Isaac was recently recognised by our client at the most recent contract celebration event in Leeds where it was noted that his everyday Excellence and willingness to take on new challenges makes him an exceptional individual to have on our operation.
Isaac truly is an everyday hero and demonstrates this on a daily basis, something we are extremely proud of and will continue to recognise.
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Northern
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I am delighted to nominate Jack O'Brien for the Station Staff Award in recognition of his exceptional dedication, growth, and leadership over the past six years.
Jack began his journey with the company as a dispatcher and, through hard work and determination, has progressed to the role of Station Team Leader. His career path is a testament to his commitment to excellence and continuous development. Jack achieved his assessor’s qualification in record time, demonstrating not only his capability but also his drive to support and uplift others.
With a keen eye for safety, Jack has introduced regular spot checks for dispatchers, reinforcing a culture of vigilance and accountability across the team. His proactive approach has significantly enhanced operational safety and team confidence.
Jack also became the first Station Team Leader to gain a training qualification, enabling gateline training to be delivered in-house. This initiative has greatly improved efficiency, reduced training delays, and empowered staff with more immediate access to development opportunities.
Jack leads by example, combining technical expertise with a genuine passion for people. His contributions have made a lasting impact on both the team and the station’s overall performance.
For his innovation, leadership, and unwavering commitment to safety and development, I wholeheartedly recommend Jack O'Brien for this award.
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Merseyrail
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Jack Stephens, Station Assistant, Liverpool Central
Although Jack is new to the team, he’s already making a remarkable impact. We consistently receive glowing feedback from customers praising his helpfulness and positive attitude. Jack goes out of his way to brighten people’s days, and a recent example truly stood out. He assisted a lady and her daughter with their shopping, helping them to the platform. While this kind of support is typical of Jack, what made this moment special were the heartfelt comments shared by the customer: “Good morning, yesterday I travelled from Chester to Liverpool with my daughter to do some birthday shopping as she turns 13 on Wednesday. On the way back, we had so many bags and was really struggling. We arrived at central station to get the train back to Chester. A lovely kind man who works for Merseyrail came straight up to us & started helping us with all the bags, he carried every single bag we had down the escalator & to our platform which was so kind. Honestly, it really did make my day & I think he should be recognised for his efforts. I’m gutted I never got his name, but it was the 5:30pm train from central to Chester that we got on. Please tell him again from me that I am so so grateful, we need more people in the world like him.”
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Carlisle Support Services
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Keeley and Shola our Revenue Security Officers have demonstrated exceptional vigilance, leadership and teamwork in tackling persistent fare evasion. Over an extended period, they identified and monitored a regular fare evader who repeatedly forced entry through the gates with a bicycle, carefully gathering evidence and coordinating efforts with colleagues and other stations.
On one occasion, after receiving a tip-off from another station, Keeley and Shola took the lead in coordinating a well-planned, multi-agency response. They ensured staff were positioned at key areas, monitored live CCTV, and liaised closely with British Transport Police to intercept the individual safely and effectively.
When the fare evader attempted to slip through the gate again, Keeley and Shola acted quickly — challenging the individual, preventing an escape, and securing the necessary details. They also ensured an Irregularity Report was raised with extensive evidence to support further action.
Their leadership resulted in a successful intervention after months of monitoring and has directly influenced a positive change in the individual’s behaviour, who is now tapping in and out correctly.
Keeley and Shola’s persistence, professionalism and coordination exemplify the highest standards of customer service and network security. Their actions showcase how dedication and teamwork can make a real difference, making them highly deserving of a staff award.
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Northern Trains Ltd
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On 18th December Kevin Hall /Lorraine Parnell / Garry Watson saw a teenage girl standing under the heaters at Manchester Victoria Station. Having established she had been thrown out of her home they contacted BTP , GMPTE & Social Services. They were advised no official help was available. These 3 wonderful people found a quiet hotel til the young lady could move into a flat on the 22nd December. They between them paid for the hotel, invited her to their homes for meals, their families visited her and made arrangements to check her safety regularly. The are wonderful caring people. They are still in contact with her.
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Chiltern Railways
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I would like to nominate Laura Bimbatti for her outstanding dedication to customer service. Laura consistently demonstrates patience, professionalism, and genuine care in every interaction with passengers. His proactive approach and positive attitude make a real difference to both customers and colleagues alike.
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Merseyrail
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The team of Station Retailers and Station Assistants at Liverpool South Parkway continue to take pride in the station and have worked together in accordance with the company vision & values to achieve expectations. Footfall, Revenue/Sales, Other Train Operating Company Services and Commercial opportunities continue to increase, and station staff are proactive in reporting any issues or concerns that they feel could impact on the location. The team has built up a rapport with other Train Operating companies, Arriva, Merseytravel and internal functions and also have an excellent relationship with Mitie/Churchill staff, Costa, and Carlisle Security staff who work at the location.
The team at Liverpool South Parkway consistently adapt to requirements (e.g., improvements and initiatives in the MtoGo, increased Train services/including Charter Services and events that have an impact of footfall at the location) and are proactive in making suggestions for improvement.
The importance of increasing the footfall/revenue and positive feedback from customers at the station is apparent to staff and how station staff also communicate with mainline train operating companies and bus companies is paramount as the main service-related issues occur on the mainline.
The team are aware of Key Performance Indicators and the relevance of continuing to boost revenue.
Changes to certain fundamentals of the role have been embraced to ensure that there is smooth running throughout each shift e.g., Station staff take responsibility for cleaning schedules, Curser checks, Security Checks and Mtogo Daily duties ensuring that Standards are maintained in terms of Curser and Audits such as station audits scores are consistently high.
Although customer service levels are consistent, staff are aware of the impact that anti-social behaviour issues can have on the station and reports are sent via Eyewitness consistently whilst fault reporting and follow up is proactive to ensure that the facilities are the best that they can be albeit there have continued to be numerous challenges with time worn assets but the patience and perseverance of staff has seen a vast improvement this year.
For a station with links to Liverpool airport, local city tours (e.g., The Beatles tour also attracts a lot of footfall through the station and there have been positive comments from tourists regarding how staff have assisted them. it is imperative that we give the company and the region a good impression and it is testament to the station staff how they manage the day to day running of the station with minimum fuss.
Station staff take pride in the appearance of the station, and this undoubtedly has a positive impact on visitors to the station whether travelling locally, travelling on charter services (e.g., Football), via the Airport, or as tourists. Station Staff serve and assist customers using Merseyrail services, Arriva and other Bus companies, Customers travelling to both Manchester and Liverpool Airports (with the main link being to Liverpool Airport), various train operating companies on the mainline and people for the local area who visit the station. The continued approach as a whole of the Liverpool South Parkway
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ScotRail
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The team at Lockerbie are fantastic. Although Lockerbie is a Scotrail operated station it is not served by Scotrail Trains, as it is situated on the WCML north of Carlisle and is served by Transpenine and Avanti services. The staff at Lockerbie always go the extra mile with their customer service and are a credit to Scotrail for flying the flag for Scotrail Trains. They are a happy team and this is reflected in the number of thank you letters and small gifts they receive from the customers who use the station. They all work solo even in winter when there's snow clearing and salting needing done. They have a brilliant rapport with both Transpenine and Avanti train crew to ensure the smooth running of services at the station even in difficult circumstances such as cancelled trains or breakdowns. They are always on the ball and get the customers moving as quickly as possible with road transport.
The 3 permanent staff base at Lockerbie are Teresa, Pamela and Samantha, they are supported by the Dumfries GPR Doug who covers their holidays and lieu days. They are a very close knit team and are well deserving of some recognition.
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Merseyrail
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Lynda Pearson, Station Assistant, Southport
Lynda is an outstanding member of my Station Assistant Team at Southport. She consistently displays the Merseyrail Values in everything she does. She is very customer driven and always provides a high level of customer service to all our customers. She is very innovative and shares her thoughts & ideas. She is always willing to make best practice suggestions to make Southport Station, a safe and welcoming environment for her customers. She will always consider her colleagues when putting her ideas forward. She is very kind & caring and displays a can-do attitude at all times. Lynda is well respected by the whole team and by our customers, both internal & external. Lynda is very versatile and can adapt to different situations, staff and her customer base with ease. She is always very respectful, responsible and considers the safety & security of our all our customers, in meeting their needs & requirements. She sets high standards for her station presentation, ensuring our customers safety & environment to be her main priorities. She leads by example and encourages her colleagues to do the same. Lynda has fantastic customer service standards; she meets & greets each customer with a friendly open approach and has excellent interaction skills; listening to her interactions with every generation, is just lovely. She is both confident & competent in her role and isn’t afraid to ask for help or advice if required. She is a very hardworking lady who treats everyone with dignity & respect. We are very proud of Lynda because she displays a fantastic attitude & behaviours towards her role.
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Chiltern
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Mary is an inspiration to those who work with her. She is always positive and helpful with colleagues and customers alike. She is calm in a crisis and quick to offer help and assistance when it is needed. Nothing is too much bother for her. I have worked alongside her for more than eight years and her high level of customer service never dips. I think she is more than worthy of this award.
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Mitie
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The team at London Euston has consistently demonstrated a strong commitment to achieving both strategic and operational objectives during a challenging period. Their collaborative approach with key stakeholders has ensured the delivery of high standards and maintained a strong focus on passenger satisfaction.
By aligning efforts towards shared goals, the station leadership team has fostered a culture of engagement and continuous improvement. This includes enhanced training and development for supervisory staff, enabling more hands-on support for frontline colleagues. Notable achievements include the establishment of an on-site recycling hub and, more recently, the strengthening of passenger assistance resilience through the training of a contingent workforce dedicated to this critical area.
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St Pancras Network Rail High Speed
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I would like to formally recognise and commend Monique Pascal-Joseph for her outstanding courage, empathy, and professionalism in two separate and extremely challenging situations.
On 14th July 2025, while working on the Southeastern network, Monique intervened when a distressed individual was preparing to jump onto the tracks in front of an incoming train. Through calmness, patience, and compassion, she was able to engage with the individual, offering reassurance and genuine care. Her empathetic approach helped de-escalate the crisis and ultimately ensured the person’s safety at a moment of extreme vulnerability.
On 4th August 2025, while covering as supervisor at Thameslink, Monique faced another equally critical situation. A second individual was again attempting to place themselves on the tracks in front of an approaching train. Monique stayed with them, speaking with kindness, empathy, and respect. She reassured the individual continuously and remained by their side until the British Transport Police arrived. Her presence and emotional support were vital in preventing a tragic outcome.
In both cases, Monique’s actions directly prevented two potential tragedies. Her ability to show deep empathy and humanity in moments of crisis, alongside her professionalism and quick thinking, demonstrates the very best of the values we strive to uphold.
Monique is a true credit to the railway and an inspiration to her colleagues. I strongly recommend her for this award in recognition of her remarkable empathy, courage, and the two lives she has potentially saved.
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Chiltern Railways
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I would like to nominate my line manager (Regional Station Manager) Nathan Sobers for his exceptional leadership, consistent support, and genuine dedication to both their team and the wider railway operation. His kindness, patience, and ability to bring out the best in people are truly remarkable.
From day one, they have gone above and beyond to ensure that every team member feels heard, respected, and supported. Regardless of how busy or high-pressured the environment may be, they always take the time to listen attentively, offer clear and constructive guidance, and ensure no one ever feels overlooked or rushed. His calm, encouraging presence fosters a positive, solution-focused work culture where everyone feels empowered to contribute.
What truly sets him apart is not just his people skills, but his proactive support for innovation and operational improvements. When I proposed the Body Worn Camera (BWC) roadshow to promote awareness and best practices across the country, they immediately recognised its potential and offered their full support helping turn a simple idea into a successful, impactful initiative. Nathan Sobers also implemented practical, forward-thinking solutions such as the efficient queuing system now used at Marylebone during major disruptions, significantly improving customer experience and crowd management.
His commitment goes far beyond standard expectations. Whether day or night, he is always available to support the team and respond to any urgent issues particularly during critical situations at Marylebone. I have never worked with a manager so consistently present, approachable, and deeply committed to both staff and passengers.
It is rare to find a leader with such a balance of empathy, innovation, and operational excellence. I am proud to nominate him for this award not only because of what he does, but because of how does it: with integrity, humility, and a constant focus on making things better for everyone.
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GTR (Southern)
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Nick has been an exceptional staff role model for many years, working as part of the London Victoria Customer Host and Accessibility Team. He is always willing to go above and beyond for both customers and colleagues each and every shift, assisting those in need whenever he can, all the while embracing every task with a positive attitude and a smile on his face. His hard work, dedication and overall approach to his role and the wider station team, truly embodies all the values of GTR. He is pure-souled human being, who is always committed to delivering high quality of service to customers, without ever seeking any recognition or reward, even though he is well deserved of both.
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Amulet Security / Northern Trains
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The Northern Trains Travel Safe Officer provision in my professional opinion is one of the most complexed and sofisticsated operations within the industry.
60 Travel Safe Officers accredited under the RSAS scheme deploy daily across the entire Northern Trains network, these officers often first on the scene for some of the most challenging and distressing incidents consistently put themselves in danger to protect the safety of others.
We are extremely fortunate to have a core group who share immense passion, pride and commitment to deliver a service that we can be proud of whilst representing the RSAS scheme and serving the communities we operate within to the highest possible standards which is evidenced by the exceptional results achieved by this team of railway guardians.
The TSO operation continues to influence the safe running of the Northern network whilst ensuring all incidents both minor and major have minimal disruption to commuters and railway staff a like, this service being delivered in there to compliment the hard work being carried out by our colleagues at The British Transport Police across the network as an extention of the policing family and is only made possible by hard work and a committment of the selfless officers within their respective teams.
Across the last 12 months this group of accredited officers have embarked on a journey to exceed high expectations set from the previous year and has seen them attend and resolve thousands of offences that have been committed across the network whilst continuing to forge strong bonds with all stakeholders across the railway network from Carlisle all the way down towards Nottingham.
The TSO cohort have assisted and interacted with no less than 101 individuals they would consider vulnerable and ensured they remain safe whilst in their care whilst preventing 24 suicides at stations up and down the country and being first on scene and delivering first aid for over 124 medical incidents some of which was extremely distressing for the officers present.
These officers have become more than security personnel, they have become a crucial part of the day to day running of the network often supporting in key locations to ensure train crew can safely carry out their duties and the travelling public can continue to make their journeys with added reassurance and support.
The impact made by this group of officers is evident with the strong relationships and trust built over a number of years key to the results able to be achieved.
The last year has seen some real success stories shared from across our TSO teams including officers actively taking part in community engagement events alongside key stakeholders and partners from Samaritans, The Railway Children and Centre Point along with ongoing support for local community centres.
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GTS
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I am delighted to be advised that the exceptional team at Paddington Elizabeth line flagship station have been put forward for Team of the Year award. Over the past year, this team has consistently demonstrated excellence across every aspect of station operations, setting a benchmark for performance, collaboration, and customer service.
From the moment passengers arrive, the team’s commitment to creating a welcoming, safe, and efficient environment is evident. Their proactive approach to customer care, combined with a deep understanding of passenger needs, has resulted in consistently positive feedback in satisfaction scores.
Operationally, the team has excelled in maintaining high standards of punctuality, cleanliness, and safety. Their ability to respond swiftly and effectively to incidents and service disruptions reflects a culture of preparedness and professionalism. They have also embraced innovation, implementing new ideas to improve accessibility and streamline station processes.
Across all roles and shifts, they support one another, celebrate successes, and face challenges together.
Their efforts have strengthened relationships with stakeholders and enhanced the station’s reputation as a vital part of the Paddington footprint.
In every respect, performance, service, teamwork, the Paddington team exemplifies what it means to be outstanding. I wholeheartedly recommend them for this award and believe they are truly deserving of the recognition.
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Merseyrail
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Patrick (Paddy) Farley, Station Retailer, Ainsdale
Paddy is an outstanding member of my team. He consistently displays the Merseyrail Values in everything he does. He is very customer focused and always provides a high level of customer service to all our customers. He is very innovative and shares his thoughts & ideas. He makes best practice suggestions and considers his colleagues when putting his ideas forward. As a GPR, Paddy is well respected by his team along the line and by our customers, both internal & external; he is very versatile and can adapt to different stations & situations with ease. He is very responsible and considers the safety & security of our customers, meeting their needs & station presentation to be his main priorities. Paddy meets customers with a friendly open approach and has excellent interaction skills. He is both confident & competent in his role and isn’t afraid to ask for help or advice if required. He is a hardworking person who treats everyone with dignity & respect. We are very proud of Paddy because he displays a fantastic attitude & behaviours towards his role.
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Graet Western Railway
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Award Nomination for Paul - Revenue Protection Inspector at GWR
I am pleased to nominate Paul, a dedicated and hardworking Revenue Protection Inspector within Great Western Railway (GWR), for his exceptional service and commitment to our customers and the community in and around GWR, particularly his work with young people to prevent them causing issues to our customers and staff on-board and at stations.
The Taunton to Bristol corridor has faced significant youth anti-social behaviour, resulting in numerous reports of crime, abuse, and-assaults affecting stations, on-board teams. This resulted in major issues surrounding safety of young people, significant delays to services and staff sickness.
Paul has consistently gone above and beyond in his role to foster a safe and respectful travel and working environments for all. He has built a strong, professional relationships with young people, not only in his capacity as an inspector but also as a role model. Paul’s proactive approach in engaging with youth in the community has made a significant positive impact, encouraging them to travel safely, responsibly and understand the issues they have caused to our customers and colleagues.
Whether through face-to-face interactions or community outreach, Paul has shown a genuine commitment to understanding the challenges Rail staff and the young people face. He has worked tirelessly to create a supportive atmosphere, where young people are encouraged to follow the guidelines set out for their safety them and those they meet at station and on-board.
Paul’s ability to connect with individuals, colleagues from GWR, other TOC’s in our area and particularly young people who may not always feel comfortable, has allowed him to foster trust and building a rapport. This has not only helped to reduce incidents but has also made GWR a more approachable and inclusive service for the community. Due to this Paul has built a network where he is able to pass on information to BTP, local police and PRU’s on the where abouts of the young people.
His work has consistently gone beyond expectations, and it’s clear that his dedication to supporting young people, promoting safe travel, and maintaining a respectful environment has had a lasting positive impact.
It is without reservation that I nominate Paul for this Station Staff Award, as his professionalism, compassion, and commitment to supporting all those working around him make him a truly deserving candidate.
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MITIE
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Paul consistently demonstrates the qualities essential for delivering outstanding client satisfaction and enhancing the passenger experience. He goes above and beyond to greet people warmly and approaches every request with a can-do attitude, never considering anything too much trouble. Additionally, Paul has fully embraced the 'One Team' ethos, actively engaging with all station stakeholders to foster collaboration and unity
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Southern Railway
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All the staff at Purley station are lovely, whether they work on the platforms, the gateline, or in the ticket office. They are always happy and smiling, and always ready to help both customers and other staff.
We have our offices as Purley and daily we see the staff out doing their thing with enthusiasm and professionalism.
Purley is a fairly large station with multiple platforms and lines of route. This means passengers often change here for other destinations. The staff are always on the ball with their announcements and information, ensuring everything runs smoothly and passengers get the correct information and assistance they need.
Serena, Liam, and Barry in the Ticket office know many of their customers by name. I have often witnessed members of the public and customers stopping to say hello, even when not buying tickets, simply because they have built up a level of rapport and friendship with the staff.
The station is always clean and tidy and an excellent example for Southern Railway.
The platform staff have dealt with various incidents outside of their normal duties, including suicidal people, fights, intoxicated people and mental health issues. They are always professional and caring and are never slow to get involved and help, not only to make sure those involved are cared for, but to ensure the trains keep running with the least amount of delay possible. One such example from March 2025 is when a fight broke out between 4 youths on one of the platforms at Purley the platform staff did a brilliant job trying to contain this situation, whist keeping other passengers safe, whilst continuing to dispatch trains safely.
Trains were operating on Platforms 1 and 2 which are the fast lines and usually not used, so the suicide gates were open on the platform for passengers. In a restricted area, close to the edge of the platform, these youths fighting presented a real danger to themselves and others.
It started about 1240 and I had just come in ready to start my shift at 1300, so when I heard the shouting, I grabbed a radio and contacted BTP. I then went over to the other platforms to help, but the platform staff had already got the situation in hand and had called the police.
The staff at Purley definitely deserve recognition for their hard work, dedication and brilliant personalities.
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Thameslink
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I am delighted to nominate Rado for the Station Staff Team or Person Award. Rado stands out every day for the exceptional way he looks after passengers and colleagues. His dedication to customer service is second to none, and he has an incredible ability to turn what could be a stressful or confusing situation into a positive experience.
Rado always takes the time to listen to passengers’ concerns, explain things clearly, and find solutions quickly. Nothing is ever too much trouble for him, whether it’s helping someone with accessibility needs, giving reassurance during delays, or simply offering a friendly smile that makes a journey feel more pleasant.
What makes Rado so deserving of recognition is his consistency. He doesn’t just step up when things are difficult — he shows the same level of care and professionalism in every interaction. His reliability, kindness, and proactive approach make him a true asset to the team and a real credit to the station.
Passengers frequently comment on how much they appreciate his help, and it’s clear that he has a lasting impact on the journeys and experiences of so many people. For his dedication, positivity, and tireless commitment to excellent service, I believe Rado is truly worthy of this award.
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GTR
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As ever the Rail Enforcement Team at GTR continually strive to make a difference year on year. The Team, ever adaptable to change and striving for continuous improvement have had a huge impact on safety and security.
The Team consisting of 43 REOs across the GTR network have conducted and achieved the following:
12,800 on- board Proactive Patrols, 11,637 Station Visits, submitted almost 2000 Intelligence related reports to British Transport Police. Initiated 194 arrests of offenders on the Network, located 68 missing persons, had 24 Suicidal Interactions ,assisted 309 vulnerable persons, 93 medical assists to customers and also issued just under 2.3k Revenue Sanctions.
Their work ethic and holistic problem-solving approach has led to great working partnerships . There have been numerous collaborative Operations and initiatives on- board and at stations. Partnerships have involved work with not only BTP but, Home Office Forces, Metropolitan Police, Local Councils, Community Trusts, charities, Southeastern, TFL, Southwestern to name a few. The collaboration has enabled and empowered the team to focus on what matters the most to staff and customers alike.
The Team have run engagement events across GTR Network focussing on Violence against Women and Girls and Unwanted Sexual behaviours. Held Passenger Security Awareness Events, Cycle Surgeries, undertook Schools engagements, worked with Samaritans both on board and at Stations and even organising the Brew Train event engaging and signposting those in need or crisis. The signposting and referrals that the Teams carry out have also been part of Operation Hart/Benedict where late night and early morning services are patrolled, and homeless persons are encountered. Reducing ASB and deterring crime on the network is a team and GTR priority. Instigating focused Operations such as Operation Bolster, a partnership with BTP and Hertfordshire Police at problematic stations. Operation Furtum ,aimed at deterring theft of passenger property and focused youth ASB initiatives along coastal routes with BTP and Sussex Police. All this, as well as supporting our Revenue Teams, covering Festival events such as Brighton Pride and dealing with disruption.
It's probably fair to say there is nothing the Rail Enforcement Team at GTR will not do to keep our staff and customers safe and are deserving of recognition for this .
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South Western Railway
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£3.4 million. That is the amount this team recovered in just one year.
This is not theory. It is impact.
They do not sit behind desks. They are on the ground, facing conflict, fraud, and aggression head-on.
They protect one of Britain’s busiest rail networks from being exploited.
They protect every honest passenger who taps in, buys a ticket, and does the right thing.
They are not just enforcing the rules. They are defending the integrity of the railway.
They are featured on national television because what they do matters.
They do not chase headlines. But the headlines have found them.
They are the quiet force behind a 40 percent cut in ticketless travel.
They are the reason fare dodgers think twice before skipping the system.
South Western Railway’s Revenue Protection team deserves to be recognised as Team of the Year. Their appearance in Channel 5’s Fare Dodgers: At War with the Law gave the public a rare glimpse into the complexity, intensity, and professionalism of this work. While most teams focus on operations or customer service, this team must balance both, often under pressure and in unpredictable circumstances.
Their work led to over £1 million recovered from fraud cases alone. They have investigated serial evaders, one owing over £49,000. Each case represents not only money saved but also a stand for fairness and public accountability.
In a time when the railway loses over £240 million a year to fare evasion, this team is proving what focused, intelligent, and relentless work can achieve. They are not just ticking boxes. They are rewriting what revenue protection looks like in modern rail.
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ScotRail
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Susan is one of the most pleasant and helpful and selfless people I have had the pleasure to meet.
Nothing is too much trouble for her and she is spoken of VERY highly amongst the people who use the railway and those in the community
She is ALWAYS willing to help and give advice, not only to me but to others who visit the station plus out-with her job she is involved in charities that help others less fortunate than herself.
It is always a real pleasure to meet and speak with her. She treats people as people, not just as customers.
All in all, she is a real Human Being and I am so grateful that she a member of Scotrail's staff.
A BIG thank you to Susan for making my day a more happy one.
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Scotrail
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I would like to nominate Susan Temple & Janice Povah of Johnstone Train Station for their unfaltering dedication to the exemplary customer service shown & care and attention provided for my elderly mum.
Mum uses the station at least twice weekly and through sharp observation of their customers, Susan, along with Janice, noticed a decline in my mums mental health.
To ensure mums safety, they ensure she waits on the correct platform, often escorting her over the bridge and often keeping an eye on the cameras to ensure she embarks the correct train when travelling to my house in Troon.
Susan, going completely above and beyond, reached out to myself to ensure I was aware of the confusion mum was starting to exhibit more and more.
Over the last 9 months, Susan has been invaluable to our family. Knowing that people are watching over mum and she is safe when at the station and subsequently travelling on the trains, has given us a huge sense of relief to know she is not alone.
Susan provided further assistance by highlighting mums vulnerability to the British Transport Police who, thanks to Susan’s intervention, made contact with us to reassure us they were aware of mum.
As if all of the above wasn’t enough, Susan has demonstrated excellent levels of service and care as she regularly calls me when mum presents at the station to ensure she should be travelling to Troon and I am expecting her. On the several occasions mums dementia has caused her to become confused and bewildered, Susan has selflessly escorted her the short distance home (mums home backs onto the station) ensuring she’s settled safely in her home and follows that up with a call to myself.
I really don’t know what we would do without Susan! Dementia is a terrible disease and robs sufferers of their independence and confidence. With Susan and Janice providing the level of customer service they do, they are hugely helping my mum to keep that independence by keeping a watchful and supportive eye on her.
They are both an asset to Johnstone Train Station and the rail service as a whole and I would like to see them receive some reward and recognition for all they do.
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Transport for Wales
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The TfW Special Events Team, a small but mighty team, is nominated for their outstanding contributions to station operations and customer service. By meticulously planning and executing the movement of hundreds of thousands of passengers, the team ensures TfW’s stations can handle immense crowds safely and efficiently. Through their innovative workforce strategy, they not only solve logistical problems but also empower usually office-based colleagues to deliver exceptional customer care on the frontline, making a significant difference to passengers' journeys.
Ensuring Smooth Station Operations
The team’s work is instrumental in ensuring TfW stations can manage high-impact events without being overwhelmed. They expertly develop specialised operating procedures for challenging locations, particularly at Cardiff Central Station, with its century-old design. Their proactive planning has led to remarkable results, including a record-breaking figure of safely returning 32,185 customers from a single rugby match, the highest in over seven years. This feat was achieved despite complex challenges, including strikes, protests, and major timetable changes, all of which could have caused significant disruption. The team’s dedication ensures that stations remain hubs of efficiency and safety, regardless of the scale of the event.
Going the Extra Mile for Customer Care
What truly sets this team apart is their people-first approach. They have developed a comprehensive workforce strategy that trains and empowers colleagues from across the business to act as key customer service representatives on platforms and in the queuing systems put in place outside stations for major events. This initiative ensures that during the busiest times, every passenger feels supported by a friendly, knowledgeable presence. As a result, the team has received a wealth of glowing feedback from the public, praising how well-organised, reassuring, and helpful the station staff were during major events.
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Amulet Security / Northern Trains
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Bradford based TSO Waheed Khan has been a mainstay on the Northern TSO operation for a number of years.
An individual who takes immense pride in his work and built up a strong relationship with colleagues and stakeholders across the railway network, Waheed consistently goes above and beyond to help his team achieve exceptional results.
This everyday Excellence has been consistently demonstrated but non more so than over the last 12 months where Waheed has consistently come forward to support the operation and take on additional responsibilities to benefit others.
Waheed is a popular individual across the region and has forged a number of long lasting relationships over the years of him operating on the network and maintaining safety and security.
Waheed goes about his work with the same positive outlook on a daily basis and has demonstrated this 'Everyday Excellence' not just during crucial times for the operation but over a number of years where his performance and results has drew widespread recognition from his leader, colleagues and our partners.
Waheed is consistently one of the highest performaning officers on the Northern Trains operation and quietly goes about his business with minimal fuss but maximum committment, Waheed is and has always been an integral part of all we do daily.
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SUSTAINABILITY CHAMPION OF THE YEAR AWARD
This award honours an individual or team that has made an outstanding contribution to environmental sustainability within the rail industry. Recognising leadership and innovation, it celebrates those driving eco-friendly practices, reducing carbon footprints, and implementing sustainable solutions. Judges will be looking for initiatives that promote energy efficiency, waste reduction, renewable energy adoption, or advancements in green technologies that contribute to a more sustainable railway.
Example job titles for this category:
Corporate Strategy, Environment, Regional Community and Sustainability Manager...
You can see all the past winners here.
Company Name
Advanced Hydrogen Technology (AHT), K2C Rail, RSK-1stinrail, DB-ESG, HNRC-Swietelsky
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Innovation Cutting Scope 1 Emissions While Delivering a Better-Than-Cost-Neutral Return
Advanced Hydrogen Technology, in partnership with K2C Rail, RSK-1stinrail, DB-ESG, and HNRC-Swietelsky, has led a breakthrough sustainability initiative targeting one of the rail industry's toughest challenges: reducing Scope 1 emissions from internal combustion engines across locomotives, tampers, road-rail, and road fleet vehicles.
At the heart of this initiative is the Engine Carbon Clean (ECC) system, a hydrogen-powered, mobile cleaning solution that removes harmful carbon build-up in engines. The process, which takes 45-mins, requires no dismantling of engine parts and avoids any use of chemicals, ensuring both operational efficiency and environmental safety.
Measurable Impact
The ECC technology has undergone extensive real-world deployment and independent testing:
• HNRC Swietelsky fitted the R4-hydrogen generator to a Class 08 locomotive, tested by ATMO at BCIMO. Over 12 months, it delivered a 30%+ reduction in CO₂ and a 30% improvement in fuel efficiency at idle, with uninterrupted operation across 15 months. This pioneering work was featured on BBC Documentary Click’s “Arctic Series”.
• RSK-1stinrail integrated ECC into their road fleet, supporting TfL operations, cutting CO₂ emissions by 33%, equivalent to 6.1 tonnes saved annually per vehicle, while maintaining cost neutrality and reducing engine maintenance needs.
• A current 8-week trial with major UK tier 1, started in August, has already achieved 13% CO₂ and fuel reductions after just three cleans,
• DB ESG has partnered with 2 Major UK Train Operators/Providers to validate ECC across mainline units, including Class 150s, with ongoing independent testing at MIRA.
• The technology has now been validated through three independent testing bodies, Millbrook, BCIMO, and MIRA, confirming significant reductions in CO₂, CO, NOx, N₂O, THC, and Particulate Matter, while improving engine performance.
Importantly, ECC-treated vehicles have shown improved reliability and reduced maintenance demands when compared to untreated sister units, proving the technology’s broader operational value.
When fitted with the optional carbon capture device, ECC doesn’t just reduce emissions, it actively captures carbon particulates. This opens opportunities for a circular economy approach, where captured carbon can be reused in the production of fertilisers, plastics, and even synthetic fuels, extending sustainability benefits beyond rail and into wider industry
To put the impact in perspective: for just RSK and a UK Tier 1 we are working with, having adopted ECC and achieved a conservative 20% reduction in diesel use, they will cut nearly 39,000 tonnes of CO₂ annually, equivalent to planting over 1.7m trees every year.
Strategic Sustainability Vision
Through our engagement with the rail supply chain, we recognise that internal combustion engines are likely to remain in service until at least 2055, even as the industry transitions to hydrogen and electrification. With AHT’s ECC system, we offer a practical solution to make these engines as clean as possible now.
As perfectly summarised on the BBC, “the ultimate aim is to remove carbon emissions from our railway altogether, but while technology catches up, using AHT-ECC, powered by the most abundant element on Earth, might just be making the air we breathe cleaner"
https://www.bbc.co.uk/iplayer/episode/m0...
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Company Name
Southern
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Bernadettes hard work and dedication in making sure extra recycling gets done at our depot in Brighton!
Her truly appreciated, and we’re lucky to have Bernie ensuring we stay on track with sustainability from printer cartridges recycling down to make use of tea bag contents for compost! Bernie is always looking for new a creative ways to make our depot a greener location.
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Company Name
Merseyrail
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Darren Charnock, Station Retailer, Maghull North
Darren has the green fingers of the station brings his own freshly grown veggies in for staff to help themselves Also brings in tomato, pepper, cucumber, and pumpkin plants for you to grow at home. We also plant fresh herbs at the station an bring back the plant pots to use again. He makes us all aware to turn lights off a re-cycle what we can at the station. He helps the volunteers and has brought flower seeds in for them to use in the space around the station. He also brings in his home grown produce, jars of chutney etc for the staff up and down the line. Thoroughly lovely man and proud to have him on our team
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Company Name
Mitie waste & Environmental Services
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I am proud to nominate the Euston Mini Materials Recovery Facility (MRF) Team for their exceptional contribution to environmental sustainability within the rail industry. Through strong leadership, innovation, and a clear commitment to eco-friendly practices, this team has set a new benchmark for sustainable waste management across the Network Rail estate.
At the outset, Euston Station faced significant sustainability challenges:
• A total waste output of 138 tonnes monthly
• A recycling rate of just 10%
• Waste management costs exceeding £310,000 per year
In response, the Euston MRF team led the implementation of a Mini MRF solution, a modular, scalable facility designed to dramatically improve the visibility, efficiency, and sustainability of waste processing on-site.
The results speak for themselves:
• 40% reduction in total waste tonnage (down to 85 tonnes)
• 50% reduction in waste management costs
• Recycling and reuse rate increased to an impressive 88%
• 70% reduction in carbon emissions through decreased transport requirements
• Effective capture and safe handling of liquid and hazardous waste contamination
This initiative didn't just deliver data-driven outcomes, it transformed the culture around waste at Euston. The MRF increased awareness, education, and accountability, ensuring producers are properly billed and staff are more engaged with sustainability practices.
The visible success of the Euston Mini MRF has had ripple effects far beyond the station. The model's scalability and impact have led to a landmark moment: the Network Rail CEO has mandated that the Mini MRF be rolled out to all Network Rail sites nationwide, recognising its transformative potential for the entire rail network.
By combining operational excellence with environmental leadership, the Euston MRF team has demonstrated exactly the kind of innovation and commitment that this award seeks to recognise. Their work is not just a local success, it's a blueprint for a greener, more sustainable railway system across the UK.
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Company Name
Alstom
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Evguenia RODE exemplifies the spirit of environmental leadership and innovation that the RailStaff Awards seek to honour. As Engineering Domain Leader within Alstom UK&I, Evguenia has consistently driven forward sustainability in rail through her technical expertise, strategic foresight, and unwavering commitment to eco-friendly practices.
Her work has been instrumental in embedding sustainability into engineering processes across multiple rolling stock platforms, including AVENTRA and INNOVIA 300. Evguenia has led the integration of EcoDesign principles into product and subsystem requirement documents, ensuring that environmental considerations are not an afterthought but a foundational element of design. Evguenia’s contributions include:
• Energy Efficiency & Carbon Reduction: She has championed the transition to low-carbon technologies, including the substitution of hazardous materials and the adoption of polymer marking for recyclability. Her oversight ensures that every engineering decision supports Alstom’s carbon reduction goals.
• Waste Reduction & Circular Economy: Through her review of supplier material declarations and controlled substance compliance, Evguenia has promoted reuse and remanufacture strategies that align with circular economy principles.
• Green Technology Advancement: Her leadership in fire safety and human factors ensures that sustainability is balanced with safety and usability, contributing to the development of greener, safer rail solutions.
• Strategic Impact: Evguenia’s work supports Alstom’s Engineering PMC objectives, including Environmental, Health & Safety (EHS), Corporate Social Responsibility (CSR), and Equality, Diversity & Inclusion (EDI), reinforcing her holistic approach to sustainability.
Evguenia is not only a technical expert but a strategic influencer who inspires teams to think sustainably. Her work has helped position Alstom as a leader in environmental stewardship within the rail industry, making her a deserving nominee for the Sustainability Person of the Year Award.
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Company Name
AW Rail Services Limited
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Over the past three years, Greg has been the driving force behind our sustainability and social value strategy, leading with vision, commitment, and a genuine passion for making a positive difference. Under his guidance, our organisation has moved beyond simply reducing waste on construction sites, developing a pioneering approach to reuse and upcycling that is now recognised as industry leading. Greg has ensured that sustainability is not a bolt-on to our operations but a central part of our culture, embedded into every project and decision.
One of Greg’s earliest achievements was tackling waste reduction head-on, particularly the number of skips used both on-site and at our yard. By challenging the assumption that materials at the end of their first life are simply “waste,” he has created a system where these resources are identified, separated, and repurposed. The result has been a significant reduction in landfill contributions and a demonstrable increase in the value returned to society. Instead of filling skips, construction materials are now diverted into over 50 different types of organisations – from schools and colleges to charities, urban farms, and community gardens. This not only benefits the environment but directly strengthens the communities in which we work.
The reuse and upcycling programme Greg has developed is both comprehensive and innovative. Timber, which once would have been discarded, is now supporting youth work, rehabilitation projects, ex-offenders, and educational facilities. Colleges have been able to use our timber donations in carpentry and bricklaying courses, while local community gardens use offcuts to build raised beds and structures. This initiative has proven that even the simplest material, when redirected, can create wide-reaching social value.
Similarly, bricks and masonry have been supplied to schools, men’s sheds, heritage centres, and wildlife trusts, where they have been reused for training, restoration, and construction projects. Corrugated plastic tubing has found a second life in nurseries, pre-schools, and allotments, while paint has been redistributed to charities, SEN facilities, forest schools, theatres, and drop-in centres. Electrical and plumbing components, once seen as surplus, are now helping colleges, charities, and even wildlife centres. From scrap metal donated to railway heritage groups, to used tonne bags repurposed by allotments, Greg’s leadership has created a ripple effect of positive impact that extends far beyond our immediate industry.
By actively engaging with local stakeholders, Greg has also ensured that our efforts are not top-down, but collaborative. It was through listening to the needs of community groups that we discovered just how valuable our “waste” could be in their hands. These conversations unlocked opportunities we might never have considered otherwise. As Greg often highlights, sustainability is not just about environmental responsibility – it’s about seeing value where others don’t and creating meaningful partnerships.
In addition to environmental gains, Greg’s programme has created long-lasting social value. Local charities, schools, and community organisations now rely on the materials we provide, reducing their own costs while enabling them to deliver more to the people they support. This is not just reuse; it is regeneration – of
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Company Name
Merseyrail
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John Harvey, Station Retailer, Aughton Park
John cares about the environment and wildlife around the station. He has spent his own money, and time improving the station. He has bought several different bird feeders, he has hung them predominantly out of the back window, opens the blinds and the customers can now see all the birds whilst being served. This has created a lot of conversations whilst buying the daily ticket. This was not the reason he did it, he cares about the wildlife and has created a lovely space behind the ticket office where the birds are in a safe space. He has also bought a squirrel box which he has put up near the trees at the front of the station. All the boxes he fills and pays for himself with different seeds for the different birds and nuts for the squirrels. He has cleared space for the staff to sit on their breaks so they can immerse themselves in the wildlife. He also ensures nothing is wasted and ensures everyone contributes to compost. He takes home banana skins, peelings etc that he asks the staff to save to help build a good compost.
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Company Name
Network Rail
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Laura has single handedly been managing our Ecology Compensation Sites which were handed over to NR as part of the EWR project. They were previously managed by a team of 10 in Atkins. She has worked closely with C&P, Bletchley DU and numerous others to ensure we have let the necessary contracts to enable work to be completed on the sites. There was no framework in place for this and NR did not have any processes in place for capturing work (not available in Ellipse) or recording inspections. Laura has managed all this on her own to help ensure we stay on course to achieve our 30 year net gain targets for these 20 sites.
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Company Name
Network Rail
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I would like to nominate Patrick Power, Head of Stations & Passenger Experience at Network Rail (Birmingham), for the Sustainability Champion of the Year Award. Patrick has demonstrated unwavering dedication to advancing sustainability not just at New Street Station that Patrick manages, but has also led and supported initiatives that have set a new bar in the rail industry, with a particular focus on transforming Birmingham New Street Station into a model of new sustainable achievements and best practices. His visionary leadership has driven substantial positive change, not only in the station’s infrastructure but also in fostering a culture of sustainability among staff and passengers alike.
Patrick’s commitment to environmental responsibility is evident through his collaboration with Q Sustain in particular on several innovative projects at Birmingham New Street. These ;
• the Pluvo filtration units: supported and helped the install of first of its kind, industry leading air filtration units to improve air quality at the station using innovative filtration and ionisation technology.
• Lighting Retrofit: supported a first of its kind halogen to LED retrofit of 891 lights that saved 163 Tons of embodied CO2
• PEPA filters: install of Pathogen Eliminating Filters in the ventilation system to destroy COVID bacteria in waiting areas.
• Solar Film trial: exploration of solar thin film feasibility for the station’s façade.
Each of these initiatives reflects Patrick’s forward-thinking approach and deep understanding of the role that infrastructure plays in reducing environmental impact and whole life carbon, and mitigating climate change.
Under his leadership, the lighting retrofit project at Birmingham New Street has delivered substantial energy savings while significantly reducing the station's carbon footprint. Patrick helped facilitate a lighting upgrade scheme that not only improved energy efficiency but also enhanced the passenger experience by providing a safer, more inviting environment. His keen attention to detail ensures that sustainability goes hand-in-hand with improving the day-to-day operations of the station, reflecting his holistic view of corporate responsibility.
Additionally, Patrick has championed the installation of green walls at the station, an initiative that exemplifies his understanding of the importance of biodiversity and urban greening. These living walls not only contribute to carbon sequestration but also improve air quality and provide aesthetic value, transforming the station into a more vibrant and ecologically conscious space. This project highlights his ability to incorporate sustainable practices into the built environment in a way that is both functional and visually appealing.
Patrick Power’s dedication to sustainability, corporate responsibility, and net-zero impact is nothing short of exceptional. He is a leader who consistently goes above and beyond to ensure that environmental considerations are integrated into every facet of his work. His achievements at Birmingham New Street Station stand as a testament to his commitment to driving positive change in the realm of sustainability, and his efforts will undoubtedly inspire future generations of rail professionals to continue the work toward a more sustainable and resilient future.
His exceptional leadership, innovative thinking, and unwavering commitment to sustainability make him a truly deserving candidate
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Company Name
Transport UK Group
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In his role of Group Head of Safety, Security & Sustainability, Phil has shown outstanding leadership in embedding sustainability at the core of one of the UK's largest transport groups, delivering a significant and lasting positive impact across the rail sector.
In 2025, Phil’s primary accomplishment was leading the creation and roll-out of the new Transport UK Sustainability Strategy. This comprehensive framework sets ambitious commitments spanning eleven strategic areas and has become a benchmark for best practice in the industry. The strategy unifies emissions reduction, social sustainability, and environmental protection into a single, actionable roadmap. Crucially, it has shifted sustainability from being considered optional to being an operational imperative. Under Phil’s guidance, Transport UK now operates with a coherent, group-wide strategy that aligns with government targets and offers a clear pathway towards net zero public transport by 2050.
Phil has driven sustainability initiatives across all of Transport UK’s operating companies, including Merseyrail, Greater Anglia, East Midlands Railway, West Midlands, and Transport UK London Bus, ensuring each contributes to the overall vision. Notable achievements include:
• Fleet Modernisation and Decarbonisation: Merseyrail became the UK’s first operator to launch battery-powered passenger trains, achieving an 80% reduction in energy consumption. Over 1,500 new rail vehicles have been introduced across the group, improving efficiency, cutting emissions, and enhancing passenger experiences.
• Emissions and Renewable Energy: At East Midlands Railway, Phil championed the installation of 2,446 solar panels at depots, generating clean energy and cutting annual CO2 emissions by 156 tonnes. Energy efficiency initiatives have been implemented at the group’s 465 stations, with ISO 50001 accreditation supporting these efforts.
• Waste Reduction and Circular Economy: Greater Anglia recycled 87% of its waste in 2025, setting an industry standard. Group-wide, waste-to-resource programmes are minimising landfill and fostering a circular economy.
• Climate Resilience and Biodiversity: In partnership with the Wildlife Trusts and local communities, biodiversity programmes have been expanded at 33 stations to protect habitats and species. Climate adaptation planning has also been introduced, boosting resilience against extreme weather and reducing operational risk.
• Social Sustainability: Through the Rail Social Value Tool, Phil enabled Transport UK to quantify and evidence its broader social impact, valued at £354 million in 2024/25. This includes apprenticeships, community engagement, and economic support, demonstrating that sustainability benefits people as well as the environment.
Phil’s leadership has made Transport UK a sector role model, with sustainability now central to decision-making and operations. His influence reaches beyond the company through his work on industry advisory bodies like the RSSB and the Parliamentary Advisory Council for Transport Safety, promoting sustainable practices as key to safety and resilience.
In 2025, Phil Hibberd has delivered measurable outcomes: cleaner air, reduced emissions, greater efficiency, higher recycling rates, enhanced biodiversity, and stronger social value. His vision and drive have ensured Transport UK is meeting the challenges of today while preparing for a sustainable future. These achievements make him a deserving recipient of the Sustainability Champion of the Year Award 2025.
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Company Name
Quattro Plant
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For many, the immediate solution to a sustainable future in rail has been to buy new vehicles, replace fleets, and discard the old. But Quattro’s investigation found that manufacturing fresh equipment carries a heavy environmental cost, generating unnecessary waste and disposal emissions. The challenge for Quattro was to think beyond the obvious, finding smarter, greener solutions that could transform the company’s sustainability agenda without further damaging the planet. To tackle this, Quattro developed a two-pronged ‘inside out’ solution.
Firstly, Quattro’s R&D Team in Liverton - our 'greengineers', are rewriting the rules of rail sustainability. They have developed three fully electric rail machines: a Mobile Elevated Work Platform (MEWP), a rail sweeper, and a rail gator. Each began life as a conventional diesel unit and was re-engineered from the inside out into a zero-emission, high-performance alternative. These machines show how existing assets can be transformed into longer-life, greener solutions.
The team also upcycled a road MEWP into a fully electric unit. This project won the 2025 Niche Vehicle Network’s Nick Carpenter Award for Innovation, underscoring Quattro’s ability to combine radical engineering with practical results. The entire pioneering electric programme was the subject of a recent in-depth 30 minute documentary for Sky, which highlighted the work of the team in Liverton and how they're setting new standards in sustainable rail engineering.
Secondly, whilst working on transforming the fleet to alternative power (and the infrastructure to support it), Quattro took intermediate steps to significantly reduce emissions, with a programme of Circular Fleet Management via four upgrade centres.
Quattro has invested in four engineering centres of excellence in Pontypool, Lichfield, Kent, and Glasgow. Managed by the Upgrade Team, these centres have transformed fleet management into a circular process. Every RRV and attachment is tracked and, on a seven-year cycle, brought in for complete reconditioning.
Machines are stripped down and rebuilt with reconditioned engines, transmissions, hydraulics, electrics, and safety systems. Locally sourced parts reduce supply chain emissions. The result is an upcycled, modernised machine that meets today’s performance and environmental standards.
Sustainability Impact:
Carbon Reduction: Extending asset life and electrifying equipment cuts emissions.
Waste Reduction: Systematic upcycling prevents premature disposal of hundreds of machines and attachments.
Energy Efficiency: Modernised and electric-powered machines lower fuel use and operating costs.
Industry Leadership: The Quattro team demonstrates how sustainability at scale can be achieved through circular thinking and innovation.
The Quattro sustainability team is redefining environmental standards in rail. The in-house upgrade programme champions circular economy principles, while the R&D Team in Liverton leads the way in pioneering electric machines. By proving that upcycling is more effective than buying new, our Quattro teams are delivering a safer, more efficient, and environmentally responsible railway.
The Quattro journey began by looking inward at what was already available and focusing on transformation rather than replacement, and this approach caught the attention of the mainstream media. The pioneering work of our 'greengineers' shows that true sustainability begins not with what we discard, but with how we choose to transform.
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Company Name
SYSTRA Ltd
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I believe Riona is worthy of winning the Sustainability Champion of the Year award because of her commitment to the railway industry and going above and beyond. In less than 5 years she has worked hard to reach a senior position as Sustainability Lead for SYSTRA Ltd. She has reached this position by being proactive and diligent, but also by giving back to the railway industry.
Riona is responsible for reducing the company’s carbon and greenhouse gas emissions, whilst also delivering our commitments to the 3 pillars (People, Planet, Purpose). As part of this role, she has completed the carbon reporting for the company, developed tools for improving our social responsibility, created a Travel with Purpose campaign, reinvented our Sustainability Mission and rewritten the Sustainability Policy and Procedure. Riona has also developed the Sustainability Design and Construction Framework (SDCF) for SYSTRA, a framework that measures sustainability across all applicable projects, through resource efficiency, nature preservation, carbon capturing and quality of life. As part of her role, she leads a ‘Carbon Task Force’, a team of individuals that will support delivery of the actions she has devised in the Carbon Reduction Plan (i.e. Electric vehicle hire, sustainable commute options, renewable energy tariffs) and secure PAS2080 Certification for the business.
Riona is always giving back to the railway industry and supporting the next generation. She has presented at conferences for more than 250 people and taught in schools as a STEM ambassador. In 2024, she was a Women in Construction and Engineering (WICE) finalist for representing environment in the Next Generation Leadership Team at SYSTRA, achieving her Chartership with IEMA and joining the sustainability committee. In 2023, Riona was a finalist in the SPARK challenge, an innovative programme run by SYSTRA. Riona helped lead a UN Sustainable Development Goals (SDG) tool that will be disseminated across the business. It uses level 1 and 2 trade-offs and synergies to determine which UN SDGs are most applicable to a company.
Her drive for research and innovation offers a unique perspective in the rail industry. By being visible across SYSTRA and Balfour Beatty Vinci SYSTRA Joint Venture for exploring opportunities and being adaptable to change, she hope this encourages other young people, particularly women in the construction industry, to follow their passions and unlock their potential.
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Company Name
Amey
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Outstanding Contribution to Sustainability
Samantha has curated an impressive track record of outstanding contribution over her 20+ year career. She has grown from Environmental Coordinator to Head of Environment & Sustainability, working her way up to senior leadership roles by her early 20s. She continues to break down barriers within a predominantly male industry by being a visionary leader in business and across the sustainability sector. In her multi-disciplinary leadership roles that she has had over the course of her career, Samantha has led others to success.
With a commitment to mentoring, Samantha was a key figure in the development of a new graduate programme for environmental and sustainability professionals to take their career progressions further. The programme, in line with the Institute of Sustainability and Environmental Professionals (ISEP), provides a solid support structure under the guidance of experienced leaders. Through this initiative, Samantha has actively encouraged a more balanced and inclusive team, growing from a team of 3 to a team of 20 in the last 24 months, making her a driving force in educating and championing a sustainability-first mindset in current and future leaders. The Environmental and Sustainability graduates have all achieved Practitioner membership with ISEP within 18 months of starting the graduate programme and have moved into Environmental Advisor roles within Amey.
Leadership and Innovation
Ultimately, Samantha takes great pride in building and mentoring future engineers and environmental experts. She seeks out the potential in those who may not typically have a voice and provides them with a platform to shine.
Through her programmes, Samantha continues to inspire the next generation of professionals to take on challenges to help their career development and growth and encourages individuals to share their learnings far and wide, providing a platform for conversation with senior leaders. This has provided senior leaders with an insight into what a sustainable future in rail really looks like and what considerations need to be made.
Working with the ISEP, she has created an Environmental IMPACT Leadership programme that was launched in 2024. Alongside the ISEP approved trainer, Samantha has personally delivered the programme to over 347 leaders to date. With Samantha’s leadership, the programme is helping develop leaders to take ownership in protecting and enhancing the environment. Samantha has provided a platform for collaborating for positive change to achieve Amey’s sustainability goals and has transformed ambitions into real actions.
Sustainability Initiatives
Using her expertise and extensive skill set, Samantha guided and supported her teams to gain Amey’s PAS 2080 certification across three roles: Asset Owner/Manager, Designer, and Constructor. PAS 2080 is an internationally recognised standard for carbon management in infrastructure and the built environment, taking Amey further in its role as a sustainable provider. Samantha’s leadership and collaboration across multi-disciplined teams helped achieve this.
Having presented at key national events to showcase her expertise and share good practice, Samantha is also facilitating at the upcoming UN Global Compact SDG Roadshow. Samantha is a true pioneer in pushing our rail industry to a more sustainable future.
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Company Name
GB Railfreight
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Sarah Whurr, Head of Sustainability at GBRf, has transformed sustainability from a support function into a core driver of business strategy. With a small team, she has led the delivery of all environmental reporting, steered the redrafting of the company’s Sustainability Policy and Carbon Reduction Plan, and ensured that multiple projects across the business are aligned with long-term climate goals.
Her leadership has been pivotal in communicating the case for rail freight as a greener alternative to road haulage, while championing investment in game-changing bi-mode Class 99 locomotives that take advantage of the UK’s carbon-neutral overhead line infrastructure. She has also driven the business to making smaller interventions that all help reduce emissions, from pushing an EV car scheme, to getting charging points installed at our Peterborough HQ and transitioning our van fleet to electric vehicles, Sarah brings passion, dedication, and vision every day—demonstrating that sustainability is not an afterthought but the future of rail freight.
For her tireless commitment, inspirational leadership, and her role in signposting the way forward for the industry, Sarah is a truly deserving recipient of the Sustainability Champion of the Year award.
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Sicut Enterprises Ltd.
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The Sicut team has made a lasting contribution to environmental sustainability in rail by delivering proven, high-performance products that directly support decarbonisation and circular economy principles.
Sicut manufactures and supplies composite railway sleepers and bearers made entirely from post-consumer and post-industrial plastic waste. These sleepers offer a sustainable alternative to traditional timber, concrete, and steel—combining structural strength and durability with substantial environmental benefits.
Unlike conventional sleepers, which rely on non-renewable resources and energy-intensive processes, Sicut’s products are fully circular. They are made from waste, last significantly longer than timber, and can be recycled at end-of-life into new sleepers or infrastructure components. This reduces emissions, diverts waste from landfill, and preserves critical natural resources—while supporting the rail industry’s long-term sustainability goals.
In the UK, Sicut is fully approved by Network Rail and has supplied more than 80,000 sleepers and bearers for track installations. Globally, Sicut’s products are now in service across Europe, Australia, and North America. These deployments have delivered meaningful impact:
* 13.76 million kg of CO₂e saved at the point of installation
* 41.5 million+ kg CO₂e projected over asset life
* Equivalent to 1.1 billion passenger kilometres or powering 691 million kilometres of Network Rail fleet travel
In addition, the switch to composite sleepers has helped reduce deforestation. For Network Rail alone, this has prevented the felling of tropical hardwoods across an area equivalent to 800 tennis courts—protecting ecosystems and preserving enough oxygen-producing trees to support over 11,000 people annually.
Sicut also makes a direct contribution to plastic waste reduction. To date, the company has repurposed the equivalent of over 415 million plastic bottles—transforming waste into critical infrastructure and demonstrating what circular economy leadership looks like in practice.
The sleepers offer practical, in-track advantages as well. They are resistant to rot, moisture, chemicals, and UV, and are not affected by insects or fungus. This makes them ideal for challenging conditions, including tunnels, coastal lines, and wet or remote areas where timber and concrete often fail.
Beyond product delivery, the Sicut team actively supports partners and clients in embedding sustainability into their operations. This includes providing carbon reporting data to support ESG targets, leading awareness campaigns such as the EUDR (EU Deforestation Regulation) initiative, producing Sicut’s first CSR report, and achieving a Silver EcoVadis rating—placing the company in the top 10% globally for ESG performance.
Sicut’s work is impactful because it delivers results now. These aren’t theoretical technologies or pilots—they’re fully approved, commercially viable, and already transforming how railways are built and maintained.
This nomination recognises the whole Sicut team—from engineering and production to marketing and operations—for their shared commitment to environmental progress. Together, they are proving that performance and sustainability can go hand in hand—and setting a new standard for responsible rail infrastructure.
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Company Name
Merseyrail
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Steve Bather, Train Manager, Birkenhead Central TCD
Steve is great at his job and has good customer service skills. He is calm in every situation and calms passengers during incidents and disruptions. He always tidies the trains he is managing. He takes pride in cleanliness. Steve is very humble. Out of work I have seen Steve pick litter in the neighbouring community. He spends hours tiding roadsides and park areas. This is something that he has never shared this. He does this in his own time and without the need to broadcast his good deed. For me Steve deserves a nomination for his good works for the environment and communities around. Steve embraces the Merseyrail Values and shows a good example in looking after the communities.
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Company Name
Network Rail
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On average every year in the UK 6.4 million tonnes of edible food goes to waste. We throw away over one third of the food we produce which is equivalent to 15 billion meals and 8% of global greenhouse gases are generated by food waste.
Network Rail Retail team through Tom Vale has been working on how we tackle this issue with the support of our station retailers whilst supporting the local community as they go through this cost of living crisis. When Tom took on this project we knew it was a massive challenge from getting the retailers onboard, finding a partner as well as managing the contractual obligations and ensuring that we complied with national legislation around food safety and health and safety.
Working with the charity Olio and SSP (Select Service Partner), Tom worked through all the operational challenges, collaborated with all Network Rail touch points and ensured that any challenge he got he found a work around. Dealing with multiple internal stakeholders as well as external ones he launched a pilot scheme that delivered across all the KPI's and provide meals for free to those who need it most.
The feedback has been amazing and has benefitted so many local families, one of the helpers said 'I shared the food with a homeless woman and a struggling family, the homeless women's face it up like I was Father Christmas as I gave her present after present. The young family is really struggling as one of the twins is severely disabled, the parents are run ragged and exhausted and just scraping by, unloading a backpack of food brought tears to their eyes and so much gratitude.'
Tom has committed himself both mentally, physically and emotionally to this project and has also spent time collecting the food at night as a volunteer.
Taking this nationally across all the managed stations was again another challenge but as of the 1st November 2024 we have gone live and Tom continues to challenge the norm and has already signed up more retailers such as WHSmith, Costa, Boots & Pret-a-Manger, with more to come.
As well as covering all the Managed Stations Tom has also rolled out the scheme across 15 TOC station such as Brighton, Cardiff, Oxford, Marylebone & Woking.
At the time of writing, Tom's programme has saved over 31.4 tonnes of food going to waste, has fed over 3,000 homes dealing with the cost of living crisis with 65,000 meals, taken over 430,000 car miles off the road as well as removing 117 tonnes of CO2.
Having started out as a massive challenge Tom has delivered a project not only helping the local communities, reducing carbon footprints, and implementing sustainable solutions that can continue well into the future.
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